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Recently returned from Charlotte to Gatwick. I have been flying US Airways for a many years and will continue to do so. On this particular flight I was taken ill due to an allergic reaction, I was having a bit of difficulty getting enough air into my lungs and a very professional and reassuring cabin crew took care of me providing oxygen which eased the problem.

London Gatwick to Nashville Tennessee transiting Charlotte North Carolina Leaving on 12 September 2012 and return, on the 20 September 2012. A330 Gatwick to Charlotte, A319 Charlotte to Nashville, return. After reading many uncomplimentary criticisms of US Airways on this site I was worried that I may have had problems as it was the 1st time that I had travelled with US Airways. All flights were on time the planes were fairly new and clean the flight attendance were helpful and courteous (without being over the top), the seats were reasonably comfortable for economy and in-flight entertainment was there if you wanted, and there was a pillow and light blanket for the Atlantic flight. I chose to transit through Charlotte as I have become fed up with Atlanta and the hassle that it has become to transit their. Charlotte was everything I was hoping it would be, transiting was very easy, immigration was easy and everybody was polite and helpful and not too far to walk from international to internal flights. Nashville was also very good ,with the car rental facility right on-site just a few minutes away good for pickup and return. All in all a happy travelling experience will use US airlines and Charlotte again.

Manchester-Philadelphia Business Class. Whilst I can't complain too much about the flight (it ran on time etc. business class wasn't too full, there was enough space around the seat etc.) the overall experience was poor. The seating is angled and you have enough space for yourself, but the seat is poorly padded, too short in the seat and too far away from the footstool to really get comfortable. Add to that a table that is more diamond shaped than square and little storage space around you then things start to go downhill. Also what is it with US airlines that assume luxury in business or first class is acres of grey plastic and navy blue cheap leather. The food on board was the worst business class fare I've had. Outbound the 2nd light meal was inedible and the night time meal on return wasn't much better. The staff generally gave the impression that they would rather be somewhere else and doled out the food and drink with little customer attention. I was also surprised to wake up in the middle of the night on the way back to find that one of the air hostesses had taken one of the business class seats for herself to have a sleep. Finally if you're flying with them make sure you've enough books with you or videos/music on whatever electronic device you use as the entertainment system had very little to offer.

Kansas City US Airways flight 3110 to Philadelphia on 9/23/2012. Got to the airport an hour and a half ahead of the 6.45 am departure. The night before I received a notification reminding me of my flight the next day but that notification did not inform me of any possible delays or problems. Proceeded to the gate where I was informed the flight would be delayed by 30 minutes. This was not the only US Airways flight out of MCI that day (they allowed a number of partially filled flights to leave before attempting to remedy the situation below when they knew full well 3110 was not going anywhere). For the next five hours US Airways played cat and mouse with passengers telling us that the flight was just delayed by 30 minutes then 1 hour, then 2, 3, 4 etc. until one passenger confronted them with the fact that the flight had been posted as cancelled on US Airways website for over 30 minutes. The team on the ground acted as though this was a complete shock to them and tried to assure everyone that the website was not correct. They later admitted that they knew the flight had been cancelled an hour prior and were trying to figure out how to "fairly" re-route the large amount of passengers to their final destination (they should have just told everyone and let the cards fall where they may). I was eventually re-routed to Philly through Charlotte but I could have arrived in Philly about 3 hours earlier if US Airways had simply announced that the flight was cancelled when they knew it was and not played games with the passengers.

Flights left on time. The staff were courteous, but the refreshment was poor. Charlotte to Atlanta was understandable, since it was a 45 minute flight, but we could have had something more on the leg from New York to Charlotte. There can be no opinion for Inflight Entertainment, since that was not applicable on the flights.

Our flight 0086 from Omaha to Phoenix was delayed on the ground due to a fuel guage issue. Seattle bound flyers were told our plane would be held. They asked all Seattle bound passengers to quickly disembark, that didn't happen. We rushed around the corner to the gate as directed and that gate closed as we reached it at 7.25. It was a scheduled as a 7.30 take-off. A representative would allow no more passengers to load (about 24). The plane sat on the ground for a long time, then flight 0086 took off with empty seats. We were issued boarding passes on the next flight at 10.30 without issue except my husband and I had to sit separately. The delay caused pick-up issues for our family and left us to buy airport food we hadn't expected.

PHL-MAN. The new seat really puts them in a new class. I think this is the same seat Cathay now has and it is great. 1-2-1 and lie flat. Food choices were good as was quality. Limited wine choices but much more imaginative now. Bathrooms still old (no renovation with the seating), service friendly and obliging, though some staff members do not seem so confident, but are still very willing. With this seat I would say the package in considerably better than BA and the other Europeans across the Atlantic and usually cheaper.

On a round trip between Providence and Cincinnati, we had trouble both ways. The return had us on an unexpected layover in Washington DC for close to 6 hours. When we asked if we could check our carryon so we could avoid carrying it around for 6 hours, US Airways couldn't help. The trip outbound was equally disastrous with several flight changes and an arrival that got us to Cincinnati almost 5 hours later than planned. As a result, I missed an important business dinner. The staff do not explain "why", they are unhelpful and are not very courteous.

Gatwick London US Airways flight 0733 to Charlotte and then Nashville on 9/8/2012. Got to the airport 2 hours ahead of the 10 am departure. The team checking us in didn't tip us off to any possible delays or problems. Proceeded to the concourse where we learned the flight would be delayed by 2 hours. This is the only US Airways flight out of Gatwick each day. It was obvious we were going to miss our connection in Charlotte. For the next eight hours US Airways played cat and mouse with the passengers telling us that the flight was just delayed by 2 hours, then 3, then 4, 5, 6 etc. until they finally cancelled the flight. The team on the ground acted as this has never happened before. Didn't know where we should go or what we should do. Received confused messages and then finally we were booked into the Gatwick Hilton - who was very kind and helpful. Would I ever fly this unorganized mess of an airline again? Absolutely not!

TPA-DCA-TPA. Early morning flight up to DCA was on time. I'm 6'4" tall and I fit fine in the coach seat 15C on AB 319. Flight was perfect. Returned the same day 9/4/2012 on the 5.25 pm flight. Upon arrival at DCA I was informed the flight was delayed for 1 hour. I went to the gate and was advised to proceed to another gate because US Airways had pulled up another plane since our plane was still broke in NYC. With the new plane we departed on time. Again the seat 18D was comfortable, crew was very pleasant and I got home on time.

On 9/8 we were returning from Grand Cayman trying to get home to Dallas with a layover in Charlotte. When we arrived in Charlotte, the airport temporarily closed due to rain (not severe weather just rain). We sat on the plane for about an hour. Afterward, we waited in line for a while to go through immigration and customs. Typical but at this point, we are stressed about making our connecting flight home. By the time we go to re- check our bags, the lines were long due to the weather delay. We finally get to the point to where we are next in line and our customer service person walks away to direct traffic. While this is going on, certain cities were called up to re-check baggage since flights were leaving. All but ours! We move to another line, and when we get to the front, the representative tells us our flight is boarding. I went sprinting through the airport. When I arrive at the gate, our plane was pulling away! Evidentially they couldn't wait. When we spoke to the customer service supervisor about hotel room assistance, there was nothing that could be done on their end. Had we been called to the counter to re-check our bags in a timely manner, we would have made our flight. This is the worst airline experience I've ever had! The employees were absolutely rude in addition to the lack of help during the entire ordeal.

Flew Glasgow to Philadelphia in Envoy on 29th August then returned 7th September. Admittedly the 757 Envoy seats are not as good as the Lie Flat beds in the A330's but this was much more convenient than going through Heathrow. Both flights departed on time. The seating was comfortable and roomy and the crew were very attentive and friendly. The food served was particularly good also. Unfortunately though the 757 is really showing its age now compared to newer aircraft. Still very enjoyable and would use US Airways again on this routing.

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