US AIRWAYS review :  29 June 2009 by Ruth Koppelman   (USA)

PHX to PHL round trip. I couldn't believe the difference in the staff. In Phoenix they were friendly and helpful and in Philadelphia the staff were rude.

US AIRWAYS review :  26 June 2009 by C Gauker   (USA)

I recently flew US Airways round trip to Athens via Philadelphia. I feel sorry for the attendants who now have to walk down the aisles trying to sign people up for credit cards. I am angry that I have to look at an advertisement pasted to my tray table. The food was meager and nearly inedible. But the repairs with duct tape make me wonder whether it is even safe to fly with this airline. (A dusty tv monitor over my head seemed to be attached to the ceiling with duct tape!) The alternative for me when I travel to Europe is often Delta, but Delta often takes me through JFK, which is a nightmare; so I might still have to take US Airways in order to go via Philadelphia instead.

US AIRWAYS review :  26 June 2009 by Bill Atkins   (USA)

SBY-PHL Dash 8 flight. Attendant never left her seat for the whole flight and read the newspaper. Not even a cabin check before landing. Very depressing to see such a lack of interest in the people paying the bills.

US AIRWAYS review :  24 June 2009 by Nicola Dean   (Germany)

Frankfurt to Charlotte was relatively ok as we were assigned good seats at check in. However, the food was dreadful, US$7.00 for a small glass of wine was a rip off! The entertainment system was old fashioned and to top it, they charged US$5.00 earphonhes that were worse than useless. We connected in Charlotte for a flight to San Francisco and as we made the connection with the skin of our teeth, didn't have chance to buy food (they charged for all "meals" on board). Luckily, we managed to sleep all the way to San Francisco. The return journey from Charlotte to Frankfurt was hellish. There was no leg room (my husband is 1m97 and really had problems), the food was awful (not a vegetable in sight) and the stewardesses were incredibly rude.

US AIRWAYS review :  24 June 2009 by Lucie Richard   (Canada)

Return trip from Madrid to Philadelphia. Bought listeners from attendant for 5$, gave 10$ and had to ask for the change 3 times (times when he wasn't busy at 1 hour intervals ). Nothing gave. Got up and had to go ask the same attendant in the back of the plane (quite embarassing!). He said he thought he didn't have change but he had quite a lot! I do not read Spanish as I speak French and English and another attendant gave me a Spanish written formula for customs (I asked him 3 times also and he gave me the 3 times in Spanish!! Is there a problem???) Then at the end of the trip I asked this lady attendant and she gave me an English one in just a few minutes! Food is very ordinary. Flight was cancelled to Montreal du to weather. They gave us vouchers for a hotel (hotel and phone number didn't match!) and breakfast. It's 1230 a.m. so we had to go take the shuttle outside the airport so we couldn't go back in. The hotels were on a first come first serve basis, so no more rooms available. Everybody seemed mixed up. They didn't know if they were coming or going. We saw this plane getting new tires at 1200 a.m. and was being changed with a bit of light. Not very reassuring! Very disappointed in the service. There are no reasons to treat people like that!

US AIRWAYS review :  24 June 2009 by Joe Segal   (USA)

PHX-JFK. Upgraded to F on outbound. Newer A320 was confortable and FA was friendly and attentive. As an overnight flight, no service, but drinks offered then thankfully slept the rest of the flight. Landed early into JFK. Return in coach on an older 320 showing it's age a little. Fairly full flight, on a 3 hour weather delay. Kept informed on the ground, but when time to board, mad dash and little control on boarding process. On board, exit seat has little padding and can get uncomfortable somewhat quickly. Again, crew friendly and attentive. Multiple drink runs, and appeared to have a good selection of foor for purchase. All in all a good experience, especially for the price.

US AIRWAYS review :  21 June 2009 : by Jay Sitlani  (USA)

PHL-FRA, Envoy Class A330-300. The lounge at PHL was airy, tastefully appointed with good computer facilities, and a good selection of food and drink. The J Cabin on the A333 is small (only about 30 seats) of which the majority (24) are old-style sleeper seats with 60" pitch. These seats are not lie-flat, but quite comfortable. Within minutes of boarding I got my glass of sparkling wine, amenity kit (rather basic, but some good Occitane skincare products), and headphones. Drink service was accompanied by a great selection of olives - meal service began with a salad assembled at your seat. Accompanying breads fresh and tasty. The main was tasty enough as airplane meals go. Three choices of dessert followed by liqueurs/coffee/tea. Acceptable AVOD IFE. I chose to sleep and managed a good 3 hours before the lights came on about 75 minutes before descent, signaling the start of the breakfast service. Many pax asked that they not be awakened for the breakfast, and while such requests were honored, I noticed that FAs offered pax breakfast if they awoke even after the breakfast trays were cleared. All in all, USAirways provide a good transatlantic J Class product - a great lounge, onboard comfort, good food, crisp and gracious service.

US AIRWAYS review :  17 June 2009 : by D Myers  (UK)

LGW-PHL-JAX, JAX-CLT-LGW. Outbound on old B757 with no seatback tv, very disappointing. Found the leather seats comfortable and legroom adequate. Flight attendants looked very miserable the whole flight and went about everything with no enthusiasm. Return via Charlotte on A330, seats uncomfortable and much more cramped than the B757. However the flight attendants (bar a few) were very friendly and had to deal with many passenger problems. I'd fly them again on US internal flights but have had much better transatlantic flights with other airlines

US AIRWAYS review :  14 June 2009 : by T Mynatt  (USA)

TYS-PHL-VCE roundtrip. Our leg from TYS to PHL was cancelled. Rebooked us TYS to CLT to FRA to VCE. We boarded in TYS, taxied out on the tarmac and sat for an hour in blazing hot conditions. Obviously by the time we arrived in CLT our FRA connection had already departed. We were sent to the help desk who managed to drag us around for 2 hours before they finally landed us a seat going to LGW then to Venice. They put is in miserable middle seats with no legroom whatsoever. They eventually did get us to VCE but not our luggage! After 900 Euros for clothes and toiletries for 4 people and 4 days our luggage finally arrived. The return flight left on time on the original route, and we were handled onboard by surly flight attendants. All aircraft tired, worn, outdated and can only be compared to a dogpen!

US AIRWAYS review :  14 June 2009 : by Allardyce Mallon  (Germany)

PHL-SEA. After pushback in PHL, there was a 1h40 delay in take-off due to heavy traffic. It continued with rubbish low-cost service inappropriate for a 5h30 flight duration, although soft drinks were free. Plane was full, but middle seat between me and another gold member was kept free. Minus - the seating was cramped and my knees were jammed against the seat pocket. Baggage took an hour to arrive at Seattle reclaim.

US AIRWAYS review :  10 June 2009 : by N Ramji  (Canada)

YUL-PHL-NAS return. On the way there we had to be changed to a later flight because the very old & tired looking aircraft had an engine malfunction. The return flight was worse, when we arrived at PHL we were told the flight had been oversold and there wasn't room for us onboard, staff were very rude and mucked us around for 2 hours (at one point they said there was enough seats for us onboard then when we got on the plane they did a recount and were one seat short, so we were told to get off the plane again!). Promised us compensation & lounge access while we waited 6 hrs for the next available flight, but didn't deliver on what they promised. Overall it was very unpleasant experience made worse by rude & uncompassionate staff, I would never fly this airline again.

US AIRWAYS review :  9 June 2009 : by A Rauf  (USA)

During my trip to Montreal, three flight were cancelled. It took me about 24 hours to complete one leg of my trip from Baltimore to Montreal via Philadelphia. 5:30 pm flight was cancelled, Some lucky (or unlucky) passengers like myself were booked for 8:45 pm flight from Philadelphia to Montreal. After delays, passengers were boarded at 1:10 am in the morning and once the plane reached the runway, it turned back to terminal as the crew was on its 16th hour (maximum allowable limit for flying). Passengers stayed on airport as no accommodation besides the chairs and floors were offered. Passengers were told to go to service desk at 6:30 am but of course service desk didn't open until 7:00 am. I thought this was end of this. On my way back from Montreal to Philadelphia, the flight got delayed by an 1 hour 45 minutes (not bad). Once I reach Phili again, the flight to Baltimore at !0:55 pm was cancelled and I was given the option to fly the next day at 6:30 pm (yes its PM not AM). I ended up booking rental car and drove to Baltimore. The unprofessional attitude of gate agents added to my frustration.

US AIRWAYS review :  1 June 2009 : by T Owsley  (USA)

I just flew to Zurich from Las Vegas. Aircraft was very, legroom extremely small. There was one sad screen for the whole economy class which we could not see anyway from row 20. Only one movie and headphones for 5USD. Food was served once over the 8 hour flight. I will not recommend this airline for anybody. I give 2 on my rating because the flight attendants were nice.

US AIRWAYS review :  1 June 2009 : by C Watkins  (USA)

I would not fly US Airways again. Broken seat back tray. NO blankets on a freezing airplane. Surly flight attendants. I realize they are there primarily for safety, but they were rude. Not an enjoyable experience. Paid $15.00 to check a bag. About 40 bags were lost - never put on the place, apparently. All in all a bad experience.