US Airways - by Ian Glasser
10 June 2006

EWR to FPO via CHL. Was frankly quite surprised with the flights. Departure was timely in all locations. The seating on the planes allowed ton to breath and not have their knees in their mouths. While to the point the service on all four flights was efficient and professional. Based on current reputation maybe we were lucky, but I will fly them again based on this experience.

US Airways - by J Woodhouse
10 June 2006

MAN-CLT via PHL. Left 1 hour late but arrived PHL on time. Pleasant flight, courteous FAs, good seat pitch. Meals OK and baggage OK. CLT to PHL delayed due to airport congestion. Would have missed MAN flight if I had not booked an earlier domestic flight. One hour is insufficient to allow for delays and getting across PHL to a connecting flight. Allow a minimum of 2 hours, more if passing through Customs & Immigration. Overnight flight to MAN very good, again courteous and attentive flight attendants, aircraft clean and once again good seat pitch. Arrived on time, no baggage problems. Will continue to use US Air as long as they remain competitive, they give superb value for money.

US Airways - by Lindsay Pulliam
25 May 2006

RNO-PHX-SLO First time flying US Airways and probably my last. Strange flight. An America West plane was used and it was tired, dingy and dirty. Seats were dirty and worn and there was plenty of trash scattered around from the days previous flights. We all boarded on time and were in place and just sat there and waited. Departure time arrived and past and still we sat with no explanation for the delay. The FA's were up in the cockpit talking with the pilots the whole time. It was now 15 minutes after departure time and still no word as to what was going on. The planes engines had not even been turned on yet. We sat in silence. Finally an FA came out and asked for 3 volunteers to please move from their seats up front to ones in the back to help balance the plane out during takeoff. Not very comforting. Finally got in the air and we were on our way to Phoenix. Then about half an hour out of Phoenix the plane made a big 360 degree turn so we knew something was up at that point. Due to storms our flight was being diverted to Tucson. OK, those things happen. Upon approach to Tucson we got word that the storm had passed in Phoenix so now the plane turned around again and headed back up to Phoenix. We did make it there and I did make my connecting flight. Unlike many others who missed their flights. Overall not a very good impression was made by US Airways.

US Airways - by Jon Burgon
6 May 2006

LGW-CLT, CLT-MCO in economy. Check-in was fine and quick although despite us arriving as soon as it opened, they had trouble sitting my family (three kids, two adults) together, they couldn't seem to explain this? Onboard, cabin crew friendlier than United and American, but I had to payfor 5 sets of headphones! Even more of a choker when we found that only three of our screens worked! Needless to say we were refunded and we just had to swap around a bit! Not much you can do there - food ok, alcohol had to be paid for (although the steward gave us a few cocktails for the duff TVs, he seemed a bit embarrassed on the airlines behalf). Also the claim to have 34" of seat pitch is a blatant lie, I would say 32" at most. Uniteds 35 in economy plus much better and if flying alone I'd take that. Connection effortless and friendly at Charlotte and a great short flight down to Orlando with plenty of room. Just need a bit of attention to detail in my opinion and if they want to keep a certain customer base, dont go 'low-cost' as they claim!

US Airways - by C Doran
2 May 2006

London Gatwick to Houston via Philadelphia for our Easter holiday. The outbound flight was fine with no incidents, however our return flight was something else altogether. There was bad weather at Philadelphia on 22nd April so US Airways couldn't be blamed for the late arrival of the plane taking us from Houston to Philly. However they should be blamed for their failure to inform us that the flight was leaving 2 hours earlier than our tickets and itinerary stated - no-one from the airline had even considered to contact us and tell us, despite them being in possession of my husband's e-mail address and cellphone number. Also, once the plane had finally arrived and we had all boarded 90 minutes late, we were held up by air traffic control and sat on the tarmac for a good 50 minutes before the pilot informed us his computer system had crashed. We then limped back to the gate and sat there another 45 minutes or so while the computer was switched off, along with the engines and therefore the air conditioning while we all sat there sweltering in the unseasonally hot Texas air. We finally took off and we asked the cabin crew about catching our connection in Philadelphia. We received information to say we would catch our plane with "loads of time to spare" but this was nonsense because we had to get to a different terminal at Philly to catch the London flight and if anyone has ever used Philadelphia Airport they will know how large it is. Upon landing we requested a cart to take us to the international terminal from a desk agent at the gate and she said "it's too busy you'll have to walk" and left it at that, despite us having 20 minutes before our London flight was due to depart! We were appalled at this but had no choice but to start walking (despite my husband having a heart condition). We were very fortunate and flagged down a US Airways staff member driving an empty cart who didn't have to take us but did - for which we were very grateful. Of course when we got to the gate the flight was delayed another 45 minutes but US Air hadn't bothered to post this information on the boards at the airport. I don't blame US Air for the bad weather at Philadelphia but their inability to provide a complimentary beverage on a flight delayed for so long at Houston was petty and mean in my opinion. Also unforgivable was their inability to inform us of the schedule change - it was pure luck we arrived at IAH early that day. Little things like this go a long way in forming positive opinions about a company and it strikes me that US Air don't actually care about the customer once they have their money. Not a good experience.

US Airways - by Michael Docster
24 April 2006

TPA-CHS via CLT return for Easter weekend. Every flight was completely full. I went standby to arrive in Charleston earlier and was charged $25 US to do so, which I gladly paid. I made it to my destination hours earlier than I would have otherwise. There was not even beverage service from Charlotte to Charleston because apparently the flight was too short. I doubt that because I have received snacks on even shorter flights. Flight crew and ground staff could not be faulted on the outbound journey. On the return, however, I was disappointed. My flight was delayed for six hours and the staff did nothing to inform passengers. Even when it was apparent that I would miss any possible connection to Tampa, the staff still insisted that I wait rather than come back in the morning. They also refused to put up any of us in a hotel even though the bad weather was in Charlotte. A little more information and honesty from the ground staff in Charleston would have been nice, but besides that, I cannot complain. The flights alone were fine, with friendly staff and decent enough legroom. As for the forced advertisements on the A319, many other airlines do the same thing so its nothing really to complain about.

US Airways - by E Olafsson
20 April 2006

Traveled with my family on business class from LAX to Newark through Charlotte. The travel was OK, but the US Airways business class standard was below my previous experience with other airlines. The big surprise was that we were denied access to the lounge. Having confirmed with the booking agent that the business class tickets would grant access to the lounges on the travel it was surprising to be denied access with the children on the premises. We were told that only the Star Alliance gold member with one guest could come in to the lounge.

US Airways - by Deri Payne
20 April 2006

Flew US Airways to and from Orlando out of Gatwick for our Easter holiday - the service was really good! Flights on time - transfers smooth and friendly cabin crew. Food was just edible - but no worse than we've come to expect. I would use this airline again and that's with two young children! The inflight entertainment (Sony passport system on Airbus A330) was a god-send and easy to use too.

US Airways - by Steve Jones
7 April 2006

Flew from Phoenix to Boston last night. On my last three trips on this airline, including this one, by the time I was able to board, the overhead area was full so they had to check my bag. This easily adds 30 minutes to my travel. This time, I had to wait nearly 90 minutes for my luggage. I inquired about its whereabouts, but the staff at Logan airport were rude and lazy. They acted like they could not care less if I ever found my bag. I think this is the last time I will give this company my money.

US Airways - by Larry Allen
7 April 2006

US Airways should not be saved. It should be allowed to go out of business. It is a horrendous airline with broken planes and terrible customer service. With me its "three strikes your out" and strike three was last week. I simply can't afford to having broken planes and lengthy delays on a consistent basis. This site says US Airways rates 3 stars. I can't in good conscience give it even one.

US Airways - by Bob Vernola
7 April 2006

DCA to JAX. Flight was on time and FA's were friendly. The plane itself, airbus 319, was a bit "tired" but hopefully once US Airways gets back on it's feet, the equipment will also continue to improve. Did not use luggage checkin, only carry on, but purchase, seat assignment and boarding pass system on line was acceptable. Will continue to fly them as they are one of the only carriers with direct flights from Reagan National to Jacksonville, Fl.

US Airways - by Robert Nicholas
2 April 2006

Kansas City to Norfolk, thru Charlotte. Overall, I thought US Air was pretty darned good - at least to the standard that I hold most airlines to these days. Self serve check-in at both Kansas City and Norfolk was fast and efficient, with the person taking my luggage being quite friendly. My seat had decent legroom on all of the three aircraft that we used. My only complaint is the "forced" advertising on the Airbus that had video screens. After the safety briefing, there were several advertisements that were quite annoying to watch. I don't mind watching that on my television, because I choose to, but I hate being a captive audience for that.

US Airways - by Vineet Bapat
25 March 2006

Our Phoenix to Philadelphia flight was cancelled due to a mechanical malfunction - while this was understandable; the resulting confusion and apparent inability of airline staff to effectively and efficiently handle the situation was not. Instructions or announcements to passengers were not made in time or were non-existent. For example - US Airways provided snack boxes to those waiting in line, but at no time made an announcement regarding this; plastic food containers were just brought out and stacked on the counter, resulting in the inevitable rush to grab snack boxes and more confusion. We had to escalate our problems in finding a suitable onward connection to a supervisor, and then suggest a Star Alliance airline and an alternate routing, which he subsequently got us, but only after much urging by me and my wife. A couple flying back to Manchester (UK) were routed to Manchester New Hampshire, and again had to stand in line to correct the error! Staff seemed unprofessional, citing America West merger problems and lack of empowerment as limitations. A really frustrating experience that resluted in a seven hour stay at Phoenix and much more jet lag than we bargained for! Never again will we fly this airline!

US Airways - by Keith Mildon
25 March 2006

LGW - Charlotte - Nashville and return. Journey out uneventful. Check in friendly & quick, cabin crew friendly & efficient (not too not glamorous), Airbus 330 clean & comfortable, IFE not bad with seat back screens & individual controllers, food more than edible & hot, no free alcoholic drinks (but is that a bad thing sometimes?). Charlotte to Nashville bit of a squeeze but clean & all on time. Return journey from Nashville check in was self service, I think it must be new, a bit confusing & check in staff under pressure. Flight was delayed, eventually by about an hour, but kept informed by gate staff. Missed the only connection of the day from Charlotte to LGW. They had already booked us onto the next flight 24 hours later & were sent to the Customer Service desk. Without needing to ask they booked us into a more than adequate hotel with breakfast & gave us $60 vouchers for food between us both. They were very apologetic, & polite - as were we. Next to us at the Customer Service desk a man was venting his anger at staff - he ended up with a discount voucher for a hotel! We chose not to reclaim our luggage & were given over night "essentials". Eventually the flight home was on time, clean, friendly & food good. IFE was same as on way out (with 1 film less) so I found it a bit disappointing, I have trouble sleeping on flights. Much to our delight (& surprise) our luggage arrived with us. For a cheap flight we have no complaints - our expectations are realistic. Obviously the days delay home wouldn't suit everybody, but we were treated fairly. This was our 2nd time with US Airways & there will probably be a 3rd later this year. Perhaps we were lucky, but I can only judge as I find.

US Airways - by Phil Grainger
25 March 2006

Used US Air for the first time last year. Due to fly PHL-ORD-MAN with UA and BMI, but a combination of bad weather, my wifes ill health and an amazingly helpful UA agent (see, they DO have one!) saw us switched to the direct US Air PHL-MAN service. So impressed, used them again in February for MAN-PHL-ORD-ATL. Whilst their internal flights suffer a little from "budget airline" syndrome, the transatlantic flights were faultless. Attentive staff (someone in the aisle at least once every 40 minutes, clearing trash etc) AND the meal wreckage was cleared away very promptly. Now switched my transatlantic allegiance from bmi to US Air - shame, bmi were fantastic when they started long haul

US Airways - by Michael Cameron
16 February 2006

MAN-PHL return. My girlfriend and I both thought that the service with US Airways was very good. On both journeys we encountered informative pilots and courteous flight attendants (especially when the $5 headphones disintegrated, which I believe is almost standard!). My girlfriend was ill on the return flight and the flight attendant couldn't be more helpful and attentive. There was more than sufficient free soft drinks offered (charge for alcoholic but I don't know many airlines that don't). Food good, served promptly and certainly more than edible. Brand new plane (Airbus) and inflight entertainment was much better than expected. Flight outward was merely 20 minutes delayed (although arrived on time). Return was dead on time. Maybe we were lucky – I don’t know. But I can only speak as I find and I thought US were good value.

US Airways - by Elaine Todd
11 January 2006

Second but last time with US Airways. Boarded from Vegas to Philadelphia (2 hours delay) - told we would miss connecting flight to LGW, and we would have to put ourselves up in a hotel in Philadelphia at our own cost. Arrived in Philadelphia , told to run to the other side of airport - plane awaiting our arrival as due to take off. Onboard, dirty aeroplane, my seat was wet and had to sit on a blanket for duration of flight. One film showing-same as Philadelphia flight. The flight attendant 'snapped' at people, including me, and had no 'people skills' whatsoever. Landed at LGW, No cases of course! Report missing cases. Following day cases arrived at 6.30pm. My case completely crushed beyond belief, with a large hole.

US Airways - by Rasik Ahuja
8 January 2006

My wife and I flew to San Francisco via Philadelphia with US Airways on the 25th of December and returned this morning. This definitely was my first and last time with US Airways. Starting with Check-in on the 25th, it took us over 2 hours to check in and it was really disorganised. Finally we boarded the flight and were shocked to find out that one has to pay for alcohol drinks and even headsets. The in-flight service was very poor but we managed to get into Phili on time. At Phili we were meant to take out bags through customs and check-in again for SFO. We did that but on arrival in SFO, to our astonishment, one of our bags did not arrive even though both bags were checked in 4 hours prior to departure. At 12.30 AM after a long journey we had to queue to report a missing bag as there was one person at the desk and it seemed that a lot of bags were missing. We finally managed to file a report and were given a reference number and told that the bags should be with us the next day. It has been 10 days and I have returned to London this morning but my bag is still missing. The state of this airline is shocking. I spent most of my vacation calling them up to check on my bag and visiting the airport as I was not getting a response from their baggage call center. The attitude of the their staff was pathetic and they were extremely unhelpful. My return flight from Philadelphia wasn't brilliant either. It was a very old aircraft and there was no audio at my seat. Despite asking the crew to fix it a few times there was no response and I finally gave up. The only good news was that our bags arrived as I wasn't too sure that they would have given the fact that I am still searching for my bag. This experience has really taught me not to go for cheap airlines as airlines such as US Airways cut corners particularly when it comes to baggage staff and they don't care about customers as long as they can keep afloat. In fact, one of the staff members told me that it is cheaper for the airline to pay compensation for lost baggage than hire more staff. A very bitter experience indeed and I have to spend the next few months chasing US Airways for compensation which is not going to be a pleasant experience either.

US Airways - by Michael Clelland
8 January 2006

LGW-PHL-MCO return Y-Class. Checked-in at a very busy LGW. Fortunately have Star Alliance Gold so managed to speed the process a fair amount by using business class desk. Also was very happy for a bump to J-Class for transatlantic sector. Very efficient cabin crew. Not overly friendly but lacking the attitude that many US carriers seem to have these days. Not flat seats, but comfortable for transatlantic day flight. Food decent enough, thought the AVOD IFE system is limited and doesn't have a map facility. Connection in PHL painless and a quiet lounge with plenty of space. Onward flight to MCO was uneventful. Return transatlantic to LGW via CLT was efficient. Cabin crew seem mostly to be hard-working and professional. If you have to travel economy across for a flight of this distance then the A330s used by US Airways have a 2-4-2 config which is good if you are travelling in a party of two. Overall I think US Airways are one of the better legacy carriers in the US and would certainly use them again.

US Airways - by Richard Walder
4 December 2005

Return flights to LGW from SFO via Philadelphia with US Airways was better than outbound. Check-in was painful as the self check-in system could not seem to cope with two flights, one of which was transatlantic. Ground staff assisted, eventually, and the process was eased. SFO to PHL was an Airbus with a very good seat back working IFE system and good choice of films etc. Food again on a 6 hour flight was at your cost & very poor choice. Drinks were readily available. Seat was comfortable and good leg room for economy. We took off late after long ground wait for traffic, landed at PHL on time, but then had to wait for 40 minutes for terminal space & ground congestion on the taxiway. We only had 1 hour 10mins as scheduled to make our onward transatlantic connection and had already lost 40 mins on the tarmac! Despite help from some of the passengers to get off quickly and despite asking USair ground staff to advise the other gate we were on our way (they did not !) we had what seemed like miles to run to the other end of the massive PHL airport. About half way we flagged down a buggie going our way & a helpful lady driver drove us at high speed to our gate where we were handled quickly to get on board last, no thanks to US Air. Transatlantic flight on Airbus was OK, food was fair, and drinks were available all night. Plane was full and we had to juggle with other passengers before take off during the very long wait for traffic to sit together, despite a check-in at SFO early in morning, as they cannot allocate seats there. Flight arrived at LGW on time and despite the very, very long walk to immigration & baggage reclaim, arrival was effortless. After waiting nearly an hour for all the baggage to arrive, we found ours did not make it.! The ground staff at LGW (not US Air) were very helpful and said it was a daily occurrence for US Air via PHL and Charlotte and other cases had not made it either. It would be delivered by 6pm next day to our house after being put on tomorrow's flight. It was by 2pm efficiently delivered as promised, so well done for that at least. To sum up my recent 4 flights with US Air; hope you have an Airbus aircraft, do not make short connections because either you or your luggage most likely will not make it, bring your own food; BUT it was cheap and as such I suppose good value for money.

US Airways - by Andrew Dean
15 November 2005

First and last time with US Airways! LGW to Charlotte and return. The second half of the trip was nine hours late: first loading and then unloading the first plane, then with a lot of fudging and fibbing to make sure we didn't ask for accommodation; club class lounge was closed promptly at 11:00pm meaning we were left on the floor with everyone else until 4:00a.m.. Club Class cabin crew (when the flight took off) admitted that they'd never been in club class before. It was 1.5 hours plus before we were offered any refreshment of any kind, for the rest of the flight the crew stood gossiping in the galley.

US Airways - by Richard Walder
14 November 2005

My wife and I flew USair for first time transatlantic, and most likely the last time. Check in at LGW for economy was very lengthy and fairly slow. Aircraft an elderly Boeing - not the Airbus scheduled. IFE was dire. No seat back screens - only a couple of screens for the whole of the economy class and the projector kept losing syncs and the picture kept rolling. Sound quality on one of my headphones was 99% distortion and unusable and the other poor; no excuse these days. Seat pitch was better than I expected, but as we had the rear seats, they did not recline, great on a 8+ hour flight to Philadelphia! Food was acceptable, nothing special and chicken as usual! Drinks were served freely, by generally middle-aged flight attendants, why does this seem to be the case on all US airlines? Flight arrived more or less on time. Collected cases - why no free trolleys as at LGW & most European airports? Through efficient formalities, then got rid of our cases for the domestic flight to SFO. Moved to terminal right down the other end of Philadelphia airport, then the disgusting security search for the domestic flight. Considering we had already flown international and had had several searches, the staff had no idea. Taking belts off, shoes off, and being dreadfully slow and unhelpful when the detector seemed to go off for no reason. Slow personal search resulted while my belongings just sat around for anyone to help themselves to. This eventually took well over an hour from joining the massive queue to reaching our new gate. They need to get their act together for international passengers transferring to domestic to avoid this spectacle or speed this up, or people will miss connecting flights. We only just made it, with over two and a half hour gap. Domestic flight was on an Airbus, and we were lucky to have seats by an emergency exit. We feel hard done by, that after an 8+ hour trans-atlantic flight, then a 6+ hour domestic we had to buy our food, how mean! Flight was smooth and service of drinks was adequate, again by ageing flight attendants. Arrived on time and bags came through quickly. Then we had to find our way through SFO for the first time to the car rental area. Some sensible clear signs and directions would help, especially after 17+ travelling and pouring rain. I look forward to the return flight and see how we make out with a tight change of planes in Philadelphia of only 1 hour 50 minutes, time will tell. Not impressed so far with USair, but it was cheap!

US Airways - by Margaret Krasik
6 November 2005

I had the same experience as Landrum Brack. After buying a ticket I was told I could not use dividend milse to upgrade at all to Envoy class PIT-FCO. I believe this is a change from the past practice and removes my incentive to fly USAirways. Are there any airlines that fly US to Europe that have mileage programs that are actually worth anything? I pay my own way (I rarely travel at company expense) and the real advantage to the dividend miles program, to me, was the ability to use the miles to upgrade. USAirways has apparently decided to severely limit this option. Are there any alternatives?

US Airways - by Nigel Hirst
28 October 2005

In response to Landrum Bracks question concerning accrued US airways mileage points, as they are now Star Alliance members, they should surely be able to use them on Star Alliance carriers.

US Airways - by Jeffrey Sarver
28 October 2005

Regarding Landrum Brack's question as to alternative carriers from Charlotte to NYC, LHR and FRA, I recommend Continental to Newark and beyond. They aren't BA or CX, but they're the best we've got in the USA at the moment, sad to say.

US Airways - by Landrum Brack
27 October 2005

Charlotte to Frankfurt return. Being long time customers on US Airways we tried to upgrade to Envoy Class, but was told our economy class ticket was not upgradable, even though we were preferred members for the last ten years. According to US Airways we needed another kind of economy class ticket to be eligible for an upgrade. Onboard the plane, the interior was filthy, bathrooms were and plane hot throughout the flight. The flight attendants were rude going there and coming back. Unfortunately we will probably continue to fly USAir because we live so close to Charlotte and have so many miles and preferred member status. Does anybody know of an alternative airline we can take? We only fly to London, Frankfurt and New York primarily. Is it possible to transfer our mileage points to another airline?

US Airways - by Phillip Cross
7 October 2005

Toronto - St. Thomas USVI via Charlotte. Check in was very slow and the agent was very rude at the First Class check in counter. Aircraft to Charlotte was an older 737 with no IFE or meal service. To St. Thomas a very old (borderline ancient) 757 aircraft is used, only 8 seats in First Class, old leather armchair style in a boring plain grey colour and the cabin was dirty (kept my shoes on this time for sure) but the flight attendants were great. Meal and movie offered on this flight... one very redeeming quality for US Airways is their hub in Charlotte and the staff there. Very friendly staff at the airport, extremely clean and bright airport with shops/restaurants and the US Airways lounges are great. When compared to other Star Alliance carriers such as Air Canada, US Airways has a long way to come to meet the standards. They have done a great job announcing the NEW US Airways with the merger with America West, it will be interesting to see how things fare in the future.

US Airways - by Sue Steffen
16 September 2005

London/Pittsburg/Phoenix. Had a meal between London and Pittsburg. 3 hour delay to my onward flight and I couldn't believe that they serve drinks and snacks only. Apparently internal flights in the States under 4 hours do not serve food. Having left London around noon I arrived at the hotel in Phoenix around 22.30 local time (6.00 UK time) starving hungry only to find the kitchen closed. It would have been nice to know this when I booked my ticket that US Airlines starve their international travellers.

US Airways - by Sasha Bouyeh
13 September 2005

PHL to CDG. I take this flight every other month both business and coach and it has become better in terms of service and the plane they fly. Service, however, is still lacking. On the most recent flight in business class, I had to wait for more than an hour for just water. The food was good once it arrived. The flight attendants, however, are not the quickest nor are they are certainly not considerate. More than an hour after they served dinner when almost everyone was sleeping, three flight attendants in the middle galley separating the two sections of the business class felt like having a party. Moving, talking, laughing very loudly that woke up the majority of the passengers and finally one man went up and told them that they were loud. One FA apologized and another had a total look of contempt in her face. Nice service!

US Airways - by Linda Calhoun
6 September 2005

I recently flew from Charlotte to Frankfurt and back with US Airways in Business class. The staff was courteous and the food was good on the flight over. However, on the return flight the staff was not very helpful to those in the center seats. I asked 3 of them to take my coat on boarding and they all said they'd return, but never did. A fourth flight attendant from economy class (much younger than the ones in Business class) came by and got my coat just before take off. They would pass down the aisle and help the other side. I was given a can of seltzer water when I boarded and was never asked if I wanted anything else to drink until I caught one of them by the arm during dessert. They passed out wine right and left, but totally ignored the passengers who were not drinking wine. They were very friendly with the male pax and even gave one a whole bottle of wine wrapped in a bag after dinner. They behaved as if they wanted the airline to go bankrupt.

US Airways - by Brian Sullivan
29 August 2005

This airline is chronically understaffed, resulting in frequent delays and cancellations. Worse yet, they try to lie about it, often blaming weather when that clearly is not the cause of the problems. When the passenger attempts to get the accommodation to which he is entitled, the airline staff frequently becomes surly and rude. All of this occurred on a recent flight I had that was supposed to be BTV-LGA. After two delays, the first of which was for "crew rest," the flight was canceled. I then asked for the rebooking that was my right and was told that they didn't have to do anything for me because it was "weather" caused. After showing this to be a transparent lie, I got the "attitude." They routed me from BTV to PHL to LGA (ridiculous of course) and I noticed that they had me connecting from terminal A to F without the required connecting time. When I raised this, I got a look from the agent that was pure hate. Finally, I got rebooked to a connection that I could actually make. The agent then completed the trifecta (unhelpfulness, poor attitude, incompetence) by forgetting to issue a boarding pass and then pulling the flight coupon for my return flight. I only learned of the latter when I tried to check in at LGA and had to endure a 20 minute wait while one agent trained the other on how to hand write a "FIM." What should have been a round trip of two 1.5 hour flights turned into a major ordeal. Nice work, guys.

US Airways - by Paul Blaine
8 August 2005

PHL-SXM. My son was to join us on a family vacation traveling on # 1465, which was canceled. Rather than work with him to get him to St. Martin that day, which is the published USAirways policy (plenty of US carriers go in and out of there on a regular basis), the ticket agent offered only a refund or a flight on the following Tuesday. In other words, the prospect of too much heavy lifting on her part left my son with virtually no options, since he planned to return to Philadelphia by Friday. Only after having taken the refund (on a discounted advance sale ticket) was it learned that a flight was available after all later that same day, but now, of course, at full fare. Is it any wonder this is an airline on the verge of extinction, and justifiably so? Why should anyone care, with this kind of disdain for their own customers, whether this group of goldbricks survives bankruptcy.?

US Airways - by Matthew Bohun

21 July 2005

USAirways Shuttle, LGA-BOS-LGA in coach. I arrived early at LGA early on Friday morning for my LH- Star Alliance award flight to Boston, and was moved from the 8 a.m. flight to the 7 a.m., which was fine by me. The airline selected me for additional security check, however this was no particular bother. The flight attendant handed me a doughnut as I boarded. The flight was not full and I had a row to myself. There was a beverage service and I was impressed by the service. One good innovation, USAirways have replaced the "No Smoking" sign that lights with "Please Turn Off Electronic Devices", "No Smoking" signs are embossed on the seat back. The flight to Boston arrived on time, and disembarkation was easy. On the return leg on the following Monday evening a number of flights were delayed or canceled due to thunderstorms. I was initially moved from the 6 p.m. flight to a delayed 5 p.m. flight, which was then canceled, and I was moved back to the 6 p.m. flight which had an ETD of 6.58 p.m. I was selected by the airline for additional security check on this leg as well, no particular hardship, but the rationale escapes me. The gate agents worked hard to recheck everyone. When are they going to just print out the replacement boarding passes and call people up by name, rather than enter everyone's details into a computer one-byone? The flight eventually left around 7.30 p.m. Again, good service, clean plane, although this time it was crowded and I had a middle seat. Unfortunately, seated next to a pax who was obviously so important he had to surreptitiously use his Blackberry and cellphone even after the "Please switch off electronic devices" sign had been illuminated - he wasn't important enough to be flying First though. A complimentary beverage service operated during the flight. The flight arrived 90 minutes later than scheduled. I am very impressed with the shuttle service and would use it again.

US Airways - by Franco Iacovella

12 July 2005

CLT-BGI on A319. Flight not full. Boarding quick and efficient as passengers were boarded by zones indicated on their boarding pass. IFE non-existent, no PTV, no movies, no headsets offered, no service except for a packaged New York bagel with cream cheese and drinks. The captain's announcements prior to departing for BGI - amazing- very pleasant and encouraging stating that BGI is one of their favourite destinations to fly to. Interior cabin design clean and pleasing to the eye. Would I fly them again? Yes, but please offer some sort of entertainment for a 4 hour flight to keep me busy.