US Airways Customer Reviews and US Airways Passenger Trip Reports

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My wife and I have flown with US Air a number of times. They were good at first and we eventually gained silver membership. Over the few years service deteriorated, food always poor and unimaginative, last few times we used them was not a good experience. We found out the Silver Preferred gets British passengers very little, just a free 2nd case and a faster trip through security. The last time we flew, we pre-booked the seats online and found on arriving at airport they had been given to other people and we had been moved to less desirable seats. The planes on the Atlantic flights usually good, the internal flight planes seem more akin to 'cattle trucks' with a definite lack of frills. Staff attitudes vary considerably, some helpful, some no. We fly to US often to see family, I will be looking for another carrier in future if possible.

PUJ-PHL-LGA. Check-in in PUJ was a breeze, used the kiosk machines and later dropped off our luggage and with my star alliance status, it was priority tagged. Flight departed half an hour late, and arrived 40 minutes late in PHL, we had a very tight connection but PHL was easy to navigate with and made the connection. Onboard service was excellent, the flight attendants were friendly and interacted with passengers. Free drinks were served and they gave us the whole can unlike other airlines. I bought the snack box which was reasonably priced and appetizing. The cabin itself is nothing special, no overhead entertainment whatsoever but the cabin was clean, well maintained and legroom was excellent (First Row of Economy.) The magazine, however, had interesting articles on them which was great. US Airways Express flight was quick, on-time, and FA was friendly. Overall, another positive experience with US Airways.

Just had 4 flights in a 3 week period, Dublin - Philadelphia then Washington National - Orlando - Philadelphia - Dublin (did the Philadelphia - Washington bit by train). All on time, all procedures and processes straightforward, staff very helpful especially the check in operator at Orlando who sorted out a ticketing problem her colleague said was impossible. Once again I found US Airways the best value by far of all the airlines flying between Ireland and the US. Only two downsides - the transatlantic B767's do not have seat back TV and the long haul food is dreadful.

Horrible flight on March 13, 2013 from Manchester, UK to Philadelphia, PA. Arrived at the airport and were immediately told that the original aircraft had been grounded, and another plane had been subbed. It was a much smaller plane, and there were no seat entertainment screens (8 hour flight with no in-seat entertainment just those overhead screens which you can't hear even with top of the line earphones) and it was very grubby looking. Flight took off 40 mins late, we almost missed our connection to Charlotte as they were closing the gate as we got there. One flight attendant had a very bad attitude. As I was boarding the cabin I showed her my boarding pass and she just stood and stared at me. I asked her which side of the plane the seat was, and she again just looked at me. All the other attendants were excellent.

LGW-CLT on Envoy A330-200 and CLT-LGA in First A321. A330 business seat was impressive and the food and IFE were quite good. Nonetheless, the whole in-flight experience was marred by the crew, who were exceptionally rude. They never said a word when they served foods and drinks, they just gave it to you and rush off to next passenger as if you didn't exist and whenever I said 'thank you', they didn't even bother to acknowledge. For one reason or another, the whole crew were in a foul mood as not a single smile was seen on this 9-hour flight. The so-called 'first class' on A321 was a joke, not a very good joke either. Cabin crew were much more friendlier on this flight but the cabin and seat condition were appallingly old and tired. The in-flight service involved a rather basic snack bag and drink making it very hard, if not impossible, to justify the ticket price.

EWR to MBJ with a plane change in CLT. No food service or in-flight entertainment on either leg of our trip. Offered the usual all you can drink alcohol. For "snack" we had packaged cookies and chips from a basket passed around. We got into a quarrel trying to enter the US Airways Lounge at CLT. Even though we qualified as Star Alliance Gold First Class International, the attendant seemed determined to try keeping us out. We found the service in the Lounge similar to that on-board, sketchy to non-existent. We paid $500 more for the upgrade and sorry we did.

Flew US Airways for the first time on MSN-ORD-CLT-AUS route. All flights left a bit before departure and I was upgraded to first class at very little cost. For what I paid, based on my experience I'd fly them again.

Very disappointed with our US Airways flights last week. 3 of the 4 planes were old with absolutely no entertainment on any of them, not even a radio for earphones on all but one flight. Sitting in a plane for 5 hours with no in flight movie? What year is this? Even worse, there was only a complimentary beverage (a cup - not even the whole can). What happened to a little bag of peanuts or pretzels? None. Only two of the flights allowed the option of buying food. Even a small bag of chips (what would be complimentary on other airlines) was $3. It gave the impression of the airline just being really cheap and not caring about the satisfaction of the customer. Also, the flight attendants overall were not very hospitable and on all but one flight were horrible at giving announcements coherently. I'm not even going to get into our delayed flight and now delayed baggage. We were disappointed way before all that. I will never recommend this airline and try to avoid it in the future.

We flew round trip from St Louis to Philly to Salisbury MD. The first plane was fairly small and crowded. We purchased our reservations a week early and 3 weeks before flying home. The seats we chose were denied at the last minute and we were seated on almost the last seats to the rear. Flight attendant was very nice, that was the good part of the flight. From Philly to Salisbury, we were on an old very small plane. Coming home, once again, we were seated at the very rear of plane, and the engine noise was terrible. The plane was late arriving in St Louis. We will not fly US Airways again!

We flew Houston to Tri-Cities (Johnson City/Bristol TN) with a connection in Charlotte. Connecting flight was 'canceled due to mechanical problems' and there were no more flights that day, even though this was a busy regional hub and it was only about 5pm. Our only cost-free option was to ride 5 hours in a van to Tri-Cities! Customer service was rude and unhelpful. We were traveling with and 18-month old baby and had not brought a car seat. There were two vans full of irate passengers who had paid for airplane travel and were instead riding crammed into an uncomfortable panel-style van. I have since flown another airline into Tri- Cities and heard a US Air announcement telling the waiting passengers that their flight was cancelled and they would be going to Charlotte via ground transportation.

First class CLT-SFO and LAX-CLT. Comfort okay. Food okay. The lack of any in-flight entertainment whatsoever - no films, no music, nothing - in first class on a transcontinental flight seems a big flaw.

Envoy Class GIG-CLT return. Envoy Class in the A330 is magnificent. Seats almost like individual cabins, with bookcases for storing eyeglasses, etc. Food wasn't great, but fine. Good service. Good entertainment system. Note that US will switch back to using its 767s on this route in the summer season. A different experience than the A330. Personnel at US Airways clubs and gates generally good, though one gate agent at CLT kind of lost it when he felt people weren't lining up properly in advance of official boarding, and yelled he'd get someone to remove them. Personnel were lax in informing passengers that they had to line up first to get passports checked, and then for actual boarding (and for the former, just one line, for economy and business class). Could have been taken care of with a sign.

Flight from Phoenix (PHX) to Omaha (OMA) was diverted to Des Moines due to weather and poor landing conditions. Upon landing in Des Moines, we learned that we would be taking a charter bus to Omaha. The problem with this plan was that the Interstate between Des Moines and Omaha was closed due to multiple accidents and poor road conditions. We spent 6.5 hours on a charter bus on dangerously icy roads (a trip that takes just over 2 hours normally). Our charter bus dropped us off at the airport 9 hours after our flight was scheduled to arrive after a scary ride in poor road conditions. I do not blame US Airways for the decision to divert our flight, which was clearly due to concerns for safety. Rather, the decision to send your passengers via bus on roads that were closed due to poor conditions is not acceptable. I will never fly US Airways again.

DEN-CLT-AUA and return via PHL. Positives were all flights on time and arrived ahead of schedule. Boarding done in an efficient manner and ground staff friendly at all stations. Negatives: At the time of purchase I was made to buy premium seats but the seats had no extra legroom when we got to the aircraft, they were just at the front. Crew terrible on outbound flights, snappy with passengers. From CLT to AUA crew barked at passengers to move out of the way to open door - not a nice way to start a Caribbean vacation. Return PHL based crew much better and nicer. Worst part was incessant sale of their credit card which others have also reported. Spent 20 minutes on loud speaker screaming on how great the card is and how many miles one would get. This was inordinately annoying as most of the plane was trying to sleep. Not sure if the crew get commission on these sales but they were too pushy! Absolutely no entertainment on any of the 4 hour flights which can get quite boring.

I am sitting in the Phoenix airport right now in the middle of my 8 hour layover. I am flying home to NC from Spokane Washington and my flight from Seattle to Phoenix came in 20 minutes late. Although I ran from my flight to the net gate (both US Air flights) they had just shut the door and wouldn't let me on. The woman at the gate was rude and wouldn't help me at all. When I was sent to the customer service desk I was told I could take the next flight at 12.20 am (I should have landed in Charlotte at 9.30pm) and now I am not getting into Charlotte until 6am the next day. Not only was the US Airways customer service team rude, they didn't offer me anything! Luckily I didn't check any bags. I hope I never have to fly them again. Not to mention the flight I was on before was so cramped that my knees hit the seat in front of me the entire flight and I an only 5'4"!

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