US AIRWAYS Passenger Reviews and Customer Trip Reports

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US AIRWAYS customer review :  29 November 2009 by W McDermid   (Canada)

Absolutely the worst airline we have ever flown, primarily due to the extremely poor customer service. Delayed in Cancun for 3 hours so we missed our flight to Vancouver. Next am back at the airport we were told they had no record of us flying with them even though the agent was holding our new boarding passes that were issued by the airline the night before. Agent wanted to know if we could prove we were in Mexico by showing the baggage tags that we of course threw away since we had to re-check everything again. The icing on the cake was to hear the ticket agent nastily say she couldn't just wave a magic wand to make things happen! I can't believe that any airline employee would be so rude and display such uncaring behaviour. This is our first negative airline review and the last time we fly or recommend US Airways. (Our other comments about this airline without going into lengthy detail would touch on the ashtrays on the arms of the seats, the constant promoting of free airline miles if you signed up for their credit card over the pa as well as the frowns worn by a fairly large percentage of the flight attendants on three flights).

US AIRWAYS customer review :  29 November 2009 by C Hall   (USA)

First class SFO to CLT. No pre-take-off beverage. No movie. No snack basket. Meal was good (Chinese Chicken Salad). Had to press attendant call button to get a second beverage after meal service and had to flag down for a third in the five hour flight. Customer Service would not rebate my miles spent to upgrade (15,000). Wife and I will not be flying US Airways again.

US AIRWAYS customer review :  29 November 2009 by Wendy Davis   (England)

Nothing but praise for our trip Gatwick to Charlotte and on to Savannah on A330. Check-in very pleasant letting us know that the flight was less than half full and we were able to stretch out for 9 hours. The food was very acceptable and cabin-crew friendly, and Captain kept us well informed. The leather seats were comfortable, although one can always do with more room. Plenty of films and in-flight entertainment to choose from, and the time went quickly. Our internal flight was short, pleasant and on time. Our return flights were almost as good, but fuller, so no stretching out. As pleasant an experience as any flight can be. On arriving home I found I had left a cardigan in the overhead locker. I rang US Airways, who answered promptly, I was put through to the lost property department, who were very helpful.

US AIRWAYS customer review :  23 November 2009 by David Stein   (USA)

PHL-TLV, economy A330-200. Check in smooth, even with the extra layer of security. Service was good, flight attendants friendly. On the return leg the video system failed.

US AIRWAYS customer review :  20 November 2009 by Robert Howes   (Australia)

London Heathrow-Philadelphia-La Guardia. We had a seriously bad experience on the international leg. The toilets were dirty, my wife found chewing gum stuck to the seat-back safety brochure, food was inedible and charges were levied for every extra including beer/wine, headphones, etc. Worst from our point of view is that we are on Star Alliance round the world tickets which state in writing that we have a baggage allowance of two pieces per person (with weight limits obviously). However, despite having this in writing (and on the phone from Air New Zealand from whom we booked the tickets) US Airways insisted on a hefty surcharge for our "extra" bags. We were blackmailed into paying or not flying - at least Air New Zealand have offered to go to bat for us later. However, between the poor service and the greedy surcharges I will not willingly fly US Airways again and urge caution from anyone else who may be lured by their supposedly lower prices.

US AIRWAYS customer review :  20 November 2009 by J Segal   (United States)

PHX-CLT-FLL return. Upgraded to 1st on 3 legs. Boarded in PHX to cookies, bottle water, pillow and blanket at each seat. Greeted with a genuine smile. Easy connection, and another warm welcome on flight to FLL.

US AIRWAYS customer review :  19 November 2009 by Mark Freyton   (UK)

Did a couple of USAirways domestic flights this week. Both on time, and both unremarkable. Cabin service friendly but sparse, just a soft drink (with an option of a $6 alcoholic drink). Cant get to grips with the check in system. You check in on line, you pay per bag $15 per bag, but then still have to go through the whole thing at the airport again, even printing your own baggage tag, and then waiting for someone to come over and stick it on your baggage. All very confusing. Nothing to write home about - a very good fare though so you get what you pay for.

US AIRWAYS customer review :  17 November 2009 by Michael Cliffe   (UK)

MAN-PHL-Fort Myers. Typical US airways flight, clean cabin, terrible food, nothing offered in between - US airways have got to improve their cabin services. I have had better service on budget airlines.

US AIRWAYS customer review :  12 November 2009 by Jonathan Reed   (USA)

Rome-Philadelphia in Business (Envoy). I was pleasantly surprised at how good this was. The food was outstanding and service gracious. The older non-lie flat seat was as good as others and better than Lufthansa non lie flat seat. IFE offered a decent selection of on demand movies or tv shows. US Airways domestic first has received a lot of criticism, but my transatlantic Envoy experience was very favorable.

US AIRWAYS customer review :  11 November 2009 by S Kent   (UK)

Gatwick to Las Vegas via Charlotte. Staff polite and helpful, food typical airline food. Complementary soft drinks, tea and coffee. If you wanted more during the flight you could go to the galley. I did pay extra to be moved further up the plane. Gatwick to Charlotte took off 10 minutes late. Due to the clock going back etc. we arrived at 16.20 and our flight left for LV at 18.10. Bit of hyperventilating that we would clear immigration and catch our connection but we made it with time to spare. We knew we would have to pay for food on the Charlotte - LV leg of the journey so were prepared. No in-flight entertainment was a disappointment. On the return from Charlotte I felt sorry for the FAs because is was like a Disney Special. Overtired children, crying, hungry. Only thing I can complain about is having to wait over an hour at Gatwick for my luggage.

US AIRWAYS customer review :  9 November 2009 by Bill Atkins   (USA)

MAN-PHL An unremarkable flight. Cabin outdated, toilets dirty, food, apart from appetiser, was poor. Staff ranged from helpful to surly and not much interaction - no-one in the cabin asking if we needed anything between meals .We did arrive 30 minutes early.

US AIRWAYS customer review :  5 November 2009 by E Browne   (UK)

Gatwick/Phoenix via Charlotte. First leg to Charlotte was rather cramped with very little leg room due to boxes for TV under the seat. Second leg was better. Strange that there should be more legroom on a four hour flight than on the nine hour one. Meals on flight to Charlotte were palatable and staff friendly and helpful. Return flights were better with more leg room due I expect to being in a different part of the aircraft. Would fly with US Airways again.

US AIRWAYS customer review :  5 November 2009 by J Broadbent   (UK)

Manchester to LA via Philadelphia. They try by any means get more money out of you (charging for pre-assigned seating, domestic luggage fees charged at the counter, $5 for a set of cheap disposable headsets etc). Most FAs are professional but disinterested - on one leg, the FA in charge of the food trolley pushed it down the aisle whispering 'snacks' because he couldn't be bothered with the inconvenience of anyone wanting to buy anything, so nobody did, and then he disappeared for the rest of the flight. On the other hand, $7 for the pastrami sandwich isn't too bad and if you can get your hands on one they're really nice, all soft drinks were complimentary, flights were on time and I got what I expected.

US AIRWAYS customer review :  28 October 2009 by Enrico Suave   (USA)

IAH-PHL-BOS flight says you stay on the plane -- you never do. There's always an "unscheduled crew change" so you have to sprint from one terminal to the other. I'm Silver Preferred, but only get the first-class ugrades less than half the time. Coach in US Air is a trial - at least as Silver Preferred I can board early and stand a chance of getting my carry-ons in the overheads. Otherwise, you end up gate-checking, and since I often carry multiple laptops, this can be very difficult for me. I've since switched to BOS-CLT-IAH, and it's better.