US AIRWAYS Passenger Reviews and Customer Trip Reports

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US AIRWAYS customer review :  30 December 2009 by D Curley   (USA)

Easily the worst experience I've had. No in fight entertainment of any kind despite a 3 hour flight. I had 2 canceled flights. Waited on hold for an hour only to be disconnected by an operator. Waited another half an hour only to be told the person could help me and I would need to see someone in person at the airport. Baggage was delayed 5 days despite the person at the US airways counter assuring me there would be no problem. Will not fly US Airways again.

US AIRWAYS customer review :  30 December 2009 by A Schubert   (Germany)

MCO-PHL, PHL-MUC. Complete disaster. First grounded for over 3 hours in Orlando with no food and drinks served in the plane. Arriving too late in PHL and connection to MUC was gone. Incompetent ground staff in PHL service center who is not anticipating your needs and problem and just issuing another boarding pass for next day. Where to stay overnight? - there is a Quality Hotel and US Airways is giving a voucher for 80 USD. Found the same hotel in internet for 59 USD - so what is the meaning of this voucher? Travelling next day to MUC (new airplane A330) with flight attendants who do their job - but just the job. No baggage in MUC. Trying to track my baggage since then. Help line is not working. Website - neither.

US AIRWAYS customer review :  29 December 2009 by Bill Atkins   (USA)

MAN-PHL in Envoy. Plane was their only one with new business seat - it is superb. 1-2-1 layout with 20 seats in the cabin and very comfortable in seat and full flat positions. Large video screen and plenty of storage and flat space. Flight attendants very attentive - I think they were enjoying the new surroundings as much as the passengers. It is a pity it will take them so long to retrofit all their aircraft. Also this is such an inconsistent airline in terms of service level as can be seen from my post last week.

US AIRWAYS customer review :  24 December 2009 by B Cram   (USA)

Absolute incompetence reigns at USAirways. We never even got on our flight out of SFO. We were at the airport 1.5 hours before departure, in line at US Airways. At the 1-hour mark, with about 3 people in front of us, the agent simply abandoned the line and left us to go to the back of the other line, with about 150 people. We actually made it to the gate, but they'd given our seats up and the door was closed. Maybe 20 other people were in the same boat. After getting rolled over from standby to standby, 6 flights later the gate agent admitted that we would simply never get on any flight, that they were not able to do anything. US Airways personnel are great at denying responsibility and authority, but stink at the more conventional measures of customer service. It was so pervasive that I assume that it's the unofficial official company culture, straight from the top, simply to disrespect the customer. I hope we get our luggage back some time.

US AIRWAYS customer review :  24 December 2009 by L Frenette   (Canada)

This was the worst nightmare we could imagine. We were returning from vacation on December 18 and were delayed due to rain in Charlotte for 30 minutes. We had to obtain our checked baggage which we paid to have checked, move to another counter to be checked back in for the connecting flight. Because of congestion and mass misinformation for several plane loads of people, we missed our connection and there were no more that night. We ended up taking a flight to Philly in hopes of making a connection to Mtl Saturday morning. We spent a very uncomfortable night in the airport to get on an early flight which was loaded then canceled. We then went through a steady cycle of getting tickets, delays, & cancellations due to weather conditions and there actually were no planes there! We spent hundreds of dollars on hotels, food and misc items to get by because our baggage was checked and we couldn't get at it We finally managed to get a flight on Monday afternoon, 3 days after our original date and without our luggage. It was delivered a day later and one of the cases was completely soaked. Definitely a negative ending to our vacation and we will never fly with this airline ever.

US AIRWAYS customer review :  21 December 2009 by Kumo Oki   (UK)

London to PHL and then a connection to Punta Cana. Worst flight experience of my life. Diverted to Charlotte NC due to bad weather at PHL. Missed my connection and US Airways staff offered no help whatsoever. Staff were quite rude and unprofessional. Abandoned in Charlotte NC for the night. Travelled with them 5 years ago and they lost my bag then. This is not a professional airline. Avoid flying with them at all costs.

US AIRWAYS customer review :  20 December 2009 by Bill Atkins   (USA)

PHL-MAN. Another dreary Envoy experience. Lounge OKAY but only wine and beer on offer and a few snack items. Boarding gate agent was the only employee anywhere who seemed to have energy and a sense of doing something useful. Cabin tired, toilets grubby and only amenity is soap and water, Seats incredibly uncomfortable, food forgettable and the crew for the most part gave the impression of not caring whether the passengers lived or died, though they did seem to cheer up after we arrived and the doors were opened. A positive is that we arrived on time.

US AIRWAYS customer review :  19 December 2009 by Wesley Bright   (USA)

This week I had a flight from Orlando to Washington DC and back. Both flights all seats full. Seats uncomfortable and not large enough to handle overweight people from overflowing into my seat. US Air removed music and tv from their planes so boring flights. Return flight was late leaving due to everyone carrying on luggage (since US air rapes people with checked bag fees) it took forever for everyone to stow their bags then they ran out of overhead room so the flight attendants had to begin checking bags. Flight took off and the Captain announced that they are hearing reports of turbulence ahead so no beverage service and we never experienced turbulence so there was no reason not to serve drinks. Likely another tactic of US air to save money by not offering drinks. It would have been worth the additional $60 RT to fly Jetblue and next time I will.

US AIRWAYS customer review :  16 December 2009 by Patrick Ferrall   (USA)

Just arrived in London having flown First/Envoy from Denver via Charlotte. Easily the worst flights since I had the misfortune to fly on Varig. US Airways should get the same treatment from Star Alliance that Varig got, unless they can retire their geriatric/disinterested flight crew, provide edible food and get their IFE to work, which didn't for the whole transatlantic sector.

US AIRWAYS customer review :  16 December 2009 by G Chew   (UK)

LGW-CLT-DCA-PHL-MSP-PHL-LGA-CLT-LGW all economy. Flights were mostly uneventful and on time. International flights had acceptable catering (except for measly breakfast to London). Full cans of drinks given on most flights. Complicated bag checking rules - baggage fees apply on domestic sectors even as part of an international ticket. I have a Star Alliance Silver card absolving me of the baggage fee, but was using another card to get mileage. The staff at Gatwick said this was fine. A very unpleasant and aggressive lady in Washington made it clear that this was not ok, and that I had to change my mileage program. Checking in in Minneapolis and New York yielded no similar issues. 10% of staff friendly and energetic, 60% just got on with it, 30% sour, miserable and obviously couldn’t wait to clock off. I constantly got the impression that customers were a nuisance/necessary evil and what would have otherwise been a good day at work for most US Airways employees. Their new E-jet are comfy. A330 IFE not bad, although missing the map feature.

US AIRWAYS customer review :  15 December 2009 by J Segal   (USA)

PHX-PHL-MAD return. All segments 15-30 minutes arrived early. Planes clean and welcomed as boarded. PHX-PHL, basic service. PHL-MAD and MAD-PHX, as comfortable as can be. Tight seats, lucky to have the seat next to me open-would definitely not like to be next to anyone. There is limited recline, actually think this is good. No one backing into your space! Meal over not worth the trouble, meal back nice. Personal entertainment nice, OK selection of movies and TV shows. PHL-PHX in 1st, nice experience. Attentive service and a very nice meal served.

US AIRWAYS customer review :  4 December 2009 by J Leone   (USA)

Delays, delays, delays. I just returned from four US Airways flights and three of these were delayed - two of these three delays which were for over an hour each. In total, I suffered nearly three hours of delays in one day on four flights - three hours of just sitting on the tarmac in the airplane with no air conditioning. The reason? Mechanical problems. Mechanical problems on 3 out of 4 planes in one day!

US AIRWAYS customer review :  4 December 2009 by P Dixon   (UK)

Manchester to Philadelphia. Food the worst I have had on an airline. Pasta still frozen FA not interested. Poor Service. Entertainment broke down. Seats very narrow and uncomfortable Phillly to Vegas. Only food available to buy but ran out after serving 1/2 the aircraft so everyone else was hungry on a 4.5 hour flight, Vegas to Philliy seats were comfy enough service poor. Philadelphia to Manchester Entertainment broke down again - food dismal, seats very confined. I cannot understand why the internal seats were so much better than transatlantic flights. No way is this a three star airline.

US AIRWAYS customer review :  4 December 2009 by R Good   (USA)

CLT-LGW return last week. Leather seats on A330-300 to Gatwick were comfy and had an OK amount of leg-room. Service cold and unfriendly (old, grumpy flight attendants should retire or be fired, since they obviously dislike both passengers and work). IFE very good, with video on demand. Food repulsive. US Airways cannot compete with the likes of BA, Lufthansa, Virgin Atlantic or even Delta. If you want to be competitive, you have to look at the competition.