US Airways Customer Reviews and US Airways Passenger Trip Reports

Airline Reviews

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Flew US Airways several times this summer. Back and forth from DC to Tampa. Always enjoyed the experience, the staff were friendly, and the plane clean. We have an account with them and will continue to use them. I have flown, only out of necessity, several other airlines this year and they were not as impressive.

MCO-PHL-MCO. Two weeks in a row. All flights left on time, arrived early, and baggage was promptly delivered. Of particular surprise was two flights on fully loaded 767s that boarded on time - many kids, families, and others with special needs. I don't need to watch TV so not having any electronics doesn't bother me - I read. Overall very pleased. Airport and flight staff were mostly friendly.

FLL-DCA-FLL. Operated by a Boeing 737-400. At the gate, all staff were smiling and giving us updates whenever needed. Boarding fast and smooth. The seats were black leather, comfy. A little disappointed they had no TVs, because I heard some 737s do. Also wish they had free snacks. But free beverages pretty much made up for that. Flight back just as good. I got my tickets for $97 dollars return. Would definitely recommend them.

DCA-BGR, economy. No complaints. Online booking/check-in was straightforward. Seat was tight but legroom ok. Windows of the CRJ are set low so difficult to see view on horizon, though hardly the airline's fault. No IFE other than in-flight magazine. One drink run was fine by a cheerful and busy flight attendant.

The day prior to Thanksgiving I was flying to Baltimore out of Myrtle Beach. I had a connecting flight in Charlotte and my first flight was behind schedule and it was a close call as to whether or not I would make it. All staff were extremely helpful and friendly. Before my first flight, they called me up to the desk and changed my seat so that it was at the front of the plane and I would be able to get off faster. They then printed an itinerary for me that included a back up connection in case I missed the connecting flight. It was wonderful to see such great treatment at such a busy time of year and it was not unnoticed. Will absolutely fly again!

CLT-GIG in envoy class. Outstanding product. Had flown Rio-Charlotte two weeks earlier in economy and was disappointed. When you re in their A330 you'll be fine - just try to avoid the 767 for long haul.

MCO-PHX-LAS-CLT-MCO. I wasn't expecting much but I have to say I was very happy with the inflight experience, the soft drinks are all free - very good idea, and the food that was available was fairly priced and of good quality. The cabin crew were friendly and good at offering more soft drinks. On 3 out of the 4 flights the aircraft were brand new with lots of legroom and Wifi available, the last flight was a very old 737, which I was informed are being replaced. Will definitely be using this airline for my next domestic flight in the US.

LAX-PHX-BOS. A319 both legs and pretty old. Pilot gave good announcements of possible turbulence, flight progress, and why we were held at the gate. Attendants were poor. They allowed many with oversized carry- ons, so by the time the last zone was boarding lots had to gate check bags. I had to repeat my drink order 3 times and was given attitude. Drinks are a shot glass of liquid and tons of ice. The attendants give long sales pitch for the US Airways brand credit card on most flights, attempting to make it sound like an exclusive deal. If US Airways gives a good deal, they are a good option and get you from A - B, otherwise there are better options.

Scheduled to depart Edmonton on Nov 9. Boarded half hour late. Told there would be a further delay due to a computer problem. Sat on plane 2 hours then told flight cancelled. No attempt to rebook. We were told everything was booked. This was a sold out flight. Not sure why at 6.30 in the morning another plane could not be sent to Edmonton sometime during the day. The plane that needed to be repaired was done in Edmonton and flew back to PHX empty. This does not make sense. Very poor customer service.

BOS-CLT-LAX. A319 first leg, A321 second. At 5'11 the extra inch of leg room on the A321 is just noticeable. Unless you can get a window seat on row 10 (no seat in front of you) upgrading is not really worth it. Upgrading on the A321 is worth it, exit rows give plenty of extra space. Pilot (or co-pilot) gave announcements of mountain ranges CLT-LAX. Attendants were not good. BOS-CLT gossiped during drink service. One attendant was nice CLT-LAX, but the other attempted to give me the wrong drink and then rolled her eyes and sighed when I repeated what drink I had asked for. US attendants have yet to give me the correct drink.

We flew US to Orlando, out from LGW via Charlotte a couple of weeks ago. After reading reviews we were not expecting a good service at all. However, this couldn't have been farther from the truth. The steward/stewardesses were friendly and efficient, the seats were comfortable and there was plenty of leg room (I’m pretty tall and this is something that usually bothers me). More importantly all the outbound and return flights were on time. The seat back TV’s had plenty of films, TV shows and music/games to pass the time. Would highly recommend US Airways and will certainly travel with them again.

I flew from NC to Punta Cana. The flight there we sat on the runway for 2 hours. There were TV screens, however nothing was on so had no inflight entertainment. Staff were nice on the first flight. The flight back from NC to Jackson, MS was awful. My husband is 6'3 and could not fit his legs in the seat. Our flight was from 10.30pm to midnight and instead of sleeping, my husbands seat back was knocked into every time the flight attendant passed and slammed doors the entire flight. I will not fly them again.

Poor service. Our flight from MKE to Phoenix was to leave at 7 am, it left Milwaukee at 8.30 am. We, like others on the flight mentioned we had a connecting flight. By the time we arrived in Phoenix our flight had already taken off. We could have left the flight and traveled through O'Hare. As I am writing this it is 3.20 pm, we are hoping to catch a 8 pm flight. Customer service said they have few options to deal with delays and missed flights.T hey don't even offer a voucher.

Prior to flying out LGW-Charlotte / Charlotte-Miami and return read quite a few negative reviews. Expecting the worst, I was pleasantly surprised by excellent service from check in and ticketing at Gatwick. Boarding was quick, seats not too bad with adequate legroom. Crew were courteous and friendly. Food was a bit of a letdown (breakfast on return leg) but on a par with most other airlines I have flown with (I like my food) drinks a bit pricey at $7 each. Will more than likely use them again.

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