US AIRWAYS review :  31 August 2009 by Sherri Camp   (USA)

Two cancelled flights within a 7 day journey. No notifications what so ever either time. One time we were rebooked on to Continental (I only found this out by calling U.S. Airways 1-800 number while at the cancelled gate). The other time they could not get us a flight until 24 hours later. First flight cancelled in Cleveland to Philadelphia. Other flight cancelled was Philadelphia to Cleveland. They offered no compensation what so ever. Ended up renting a car and driving 7 hours to get to our final destination. Crew on 2 of 4 flights we did make never smiled, were unfriendly and gruff. This was Philly to Munich, Germany and vice versa. Not impressed at all with anything US Airways had to offer. Customer Service is low on their priorities.

US AIRWAYS review :  31 August 2009 by Bill Atkins   (USA)

PHL-MAN in Envoy - definite signs of cost-cutting. Lounge has reduced food offering and only beer and wine. Breakfast into MAN very basic. Dinner had good choices but service was so protracted that there is minimum sleep time if you opt for the meal. Wines very ordinary and plane dated with 1980's business seats. Crew friendly and obliging though lacking the polish of European and Asian carriers. Certainly not the standard BA offers through Heathrow for a similar fare.

US AIRWAYS review :  31 August 2009 by Thomas Thurnheer   (Switzerland)

US Airways to Atlanta via Philadelphia from Zurich and back. I am not a slim person and the seats in US Airways 767 offer extended seat width. The flight was on time, the baggage was there before me. The food was nothing special but okay, and the stewardess even offered me more food. You don't pay for the baggage and the food on international flights!

US AIRWAYS review :  21 August 2009 by K Curtis   (UK)

MAN to SCE via PHL. Smooth check in process at Manchester and the flight was on time. FA's attentive to begin with but then didn't really see them for the rest of the flight other than meal times. Seats a bit of a squeeze. Good in flight entertainment. Once in Philadelphia I had to collect my suitcase and re-check in for my flight to State College. Flight was delayed by 1 hour but kept well informed by ground staff. Return flights on time and no problems apart from the in flight entertainment system being a bit hit and miss (had to be re-started several times). My vegetarian meals on both transatlantic flights were small but quite tasty (by airline standards) .

US AIRWAYS review :  18 August 2009 by Joe Segal   (USA)

PHX -SAN return, A321 in both directions. Full flights, outbound FAs were nice. Had to gate check a bag, but no real issues. Drink service once, not much expected on short flight. Return, no service at all. Why is there an offer of service one direction, and not the other on same route?

US AIRWAYS review :  17 August 2009 by S Weller   (New Zealand)

Star Alliance Gold Member. No premium check in for gold members. This is against the policy of the Star Alliance Network. I had two bags one over weight by 2 pounds. Check in agent made me unpack and reconsolidate baggage for 2 pounds. Common sense and lateral thinking no longer exists. The airline has no weight restriction on carry on baggage so the same weight was checked in. Two Check in agents for plenty of travellers. Chicago departure gates are tiny so it can be very busy trying to get to the gates. Allow plenty of time for this. My boarding time came and went with no explanation from the gate agent. After 20 mins after scheduled departure an announcement was made that there was technical issues. 30 mins later we were facing a 4 hour technical delay. Rather than stay at the gate I informed the gate agent I would be going to the United lounge. After 2 hours in the lounge there was no information on the screen so I went back to the departure gate and asked what was happening. The agent advised the flight had been cancelled. There was no announcement in the lounge. I was told to go back through security and re-book another flight. I didn't think this would be an issue being a Star Gold Member but I was seriously mistaken. The ticketing agent made a comment "You have certainly dawdled". There was no priority automatic re-booking for Star Gold Status. This is also against Star Alliance Network Policy. I was informed I would have another flight in 24hrs. I did not accept this and eventually got another Star Alliance flight the next morning. US Airways put me up in a budget hotel with a $20 meal voucher. What a joke. I think US Airways need to re-write their slogan to "don't ever fly with us" as I know I certainly wont and anyone who appreciates service should seriously reconsider.

US AIRWAYS review :  17 August 2009 by Colin Deane   (UK)

LGW-PHL, PHL-SFO and back from SFO-PHL-LGW on a mixture of 757s and small Airbuses. All flights punctual, legroom was pretty good for economy and staff consistently helpful and friendly. Check-in quick and website clear and easy-to-use. The food was OK, no-one travels on a plane for the cuisine. Little in the way of frills, no seat-back videos but the children all have iPods and games and had enough space to get comfortable. Our experience was of a well- organised, and pleasant - as far as is possible on an overnight transatlantic - flight at very reasonable prices.

US AIRWAYS review :  10 August 2009 by C Duggan   (USA)

Absolutely horrible in every respect. ACK-BHM via LGA and PHL. 6 hour trip became 14 hour trip. No luggage - still. Awful communication, multiple delays, PHL gate agents slumped in chair, unintelligible comments. Will make extra effort to avoid USAir for the foreseeable future.

US AIRWAYS review :  9 August 2009 by Ian Hunt   (USA)

PHX-LAX BUR-PHX After all my bad experiences I have to admit that this trip was not too bad. Change of aircraft at the last minute in PHX required another cabin crew member. The delay was well communicated with frequent updates. Cabin crew friendly and professional. Return from BUR uneventful. I only had carry on, so avoided the crazy baggage charges.

US AIRWAYS review :  8 August 2009 by Paul Davis   (Canada)

YYZ-PHX A319 economy using Aeroplan points. An acceptable flight - check in by a friendly agent at YYZ with on-time departure and slight delay on arrival at PHX due to gate shortage. Paid an extra $15 for a "choice seat" - the seat was the same as all the others in economy (no extra leg room) but there was an empty seat between me and the other person in our bank of 3 seats (all other seats in economy were occupied). Interestingly the exterior of the aircraft had the new US Airways branding, but the interior was from America West, including the AWA logos on the headrests. Two drink/snack runs were made during the flight, with snacks available for purchase. I was surprised there was no IFE on the flight - I would have thought that a 4.5 hour flight would have audio entertainment at least. Carried on all luggage, so avoided the $20 bag check fee ($15 for online check-in).

US AIRWAYS review :  8 August 2009 by David Howe   (Canada)

They began by cancelling our flight from MIA to Charlotte to connect with Air Canada. To be fair they tried three times to contact me, on my home phone, I didnt provide a phone number in Florida. We were rebooked MIA-PHL-YOW with a five hour layover in PHL. We took the train downtown and did some sightseeing. 737-400 MIA to PHL, was OK, efficient service, good safety orientation. Nice leather seats but plane seemed to need floor lighting and other modern innovations. Service and food items for sale were fine but not great. The US Airways Express flight from PHL to YOW was delayed for over an hour, the CRJ was beaten up and much in need of refurbishment. But the single FA was delightful, worked hard on the short flight and was so friendly and devoted to her job, it was nice to see.

US AIRWAYS review :  3 August 2009 by E. Bjordal   (USA)

First time with US PHL-OSL-PHL across the Atlantic. Had concerns about the 757 they use on this route, but flights were both comfortable. Legroom was average and acceptable. Meal on the outbound was almost symbolic and the same goes for the breakfast. Better and more substantial options available on the return. IFE of the old fashioned type, crew was approachable, and friendly. Can't really fault US - alcohol prices might be the only thing, maybe the highest prices charged in the sky today.

US AIRWAYS review :  2 August 2009 by A Nayak   (UK)

MAN-IND-MAN via PHL economy return. Delays whilst checking in but otherwise smooth ground experience in MAN, good everywhere else. On time. My worst ever seat experience in terms of seat pitch and recline and especially so considering this was a long haul A330 flight. Limited IFE choice. Cabin services in general and meal was also very basic and my worst compared to my 13 other long haul airlines and multiple flights in some airlines. For instance an FA joked that there was no vegetarian option at all over the announcement system. FA attitude was better on MAN-PHL compared to my return flight. Between PHL-IND and IND-PHL, service was again basic although efficient. Having flown Continental and NWA in the domestic journeys both are better than US although all three offer pretty limited services compared to domestic flights in Asia for instance.

US AIRWAYS review :  31 July 2009 by R Glover   (UK)

EWR-PHL-DUB. Very pleasantly surprised by quality of service . Check-in personnel a little casual but got the job done. Inflight experience great. Perfectly courteous and professional flight attendants. Dinner was decent. Breakfast decidedly meagre, however. For transatlantic service, from this experience, would have to say that it definitely beats American.