|
US Airways review - by John Fleming
11 September 2007 Customer Trip Rating : 
Phl to Athens. I am a Platinum member and fly US Airways often. I have the normal run of the mill
complaints but haven't experienced any outrageous situations until this flight. It is over a 9.5 hour
flight that leaves at 4pm. This means I'm not going to get much sleep because of the early departure
time. Check in smooth, Envoy club was very nice. 5 minutes into the flight neither my wife or I could
get our overhead lights to work. We were in Row 4 in Envoy Class. I informed the flight attendant and
she told she was aware of the problem (apparently at least two rows had malfunctioning lights) I asked
her when did she make this discovery and she told me (with a straight face but with a tinge of
sarcasm) last Thursday when she reported the problem. I told her that I hoped she didn't expect us to
fly in the dark for 7 hours and I was told that they would keep the main cabin lights on until they
saw people trying to sleep. I told her there was no way I or my wife were going to sit in the dark.
Around 7pm (with 6.5 hours to go) the cabin went dark. In the end I offered to switch our seats with
another couple who might be complaining. They thought that was good idea and we worked it out. How
does an airline that is trying to market itself as an International carrier allow this to happen? Bad
management. But is also interesting that an obviously disgruntled employee seem to take joy in telling
me how long the company was aware of the problem.
US Airways review - by M Martin
30 August 2007 Customer Trip Rating : 
MCO-PHL-MUC and return in Envoy. Envoy check in line long at MCO, but curteous attendant allowed me to
check 3 bags without charge. No separate first class security line at MCO, so wait was long. Envoy
lounge in PHL is very nice place to wait. Plane old (767), but seat very comfortable and I slept well.
IFE reasonably good with choice of several current movies and personal video screen. Chose duck
entree, which was a mistake. Rest of meal excellent, wine reasonably good, service attentive.
Immigration, baggage claim, and customs in MUC very efficient and easy. Check in at MUC on return was
quick, but attendant gave me a very hard time about checking 3 bags, had to call supervisor, finally
relented. If I pay $3000 for a ticket, I'd like not to be hassled at check-in over one extra bag.
Lufthansa business class lounge hard to find, but decent once I did. MUC-PHL on time and service was
again very attentive. Meal good, IFE good, plane very old with duct tape on my armrest but seat was
comfortable.Immigration lines in PHL long, but customs relatively easy to get through. PHL-MCO on
time, no complaints. Overall I was happy with comfort, service, and airport facilities but planes need
a facelift for aesthetic reasons.
US Airways review - by A Almersson
28 August 2007 Customer Trip Rating : 
Stockholm-Philadelphia-New York both ways. Upgraded to envoy class to Philadelphia. Good space.
Airplane worn and needs attention. Economy class homebound. Service, food, seats OK. Baggage delayed
for 23 hours at outbound. All passengers luggage was left in Philadelphia. Because of the upgrade at
outbound I'll give them 3 star.
US Airways review - by Jonathan Reed
28 August 2007 Customer Trip Rating : 
LAS-YVR-LAS in economy. My wife and I were lucky to request and get exit row seats on both flights and
even to avoid a middle seatmate on the return flight. One flight was on time and the other delayed 30
minutes. Drink service as good as expected in economy. A320 plane seemed clean enough. There were only
2 or 3 rows of first class seats and economy passengers were allowed to use the first class lav when
the drink cart was blocking the economy lavs in the rear. It seems to me the employees try hard to
make things work for the passengers.
US Airways review - by G Donnatello
25 August 2007 Customer Trip Rating : 
JFK-LAS and return in F class, operated by America West. There was a time in which US Airways compared
favorably with the other large American airlines and was consequently my carrier of choice. That time
has passed. The flight out to LAS was delayed two hours. The gate was changed no fewer than four
times, without any announcements whatsoever. Once airborne, only drinks and chips were served. My seat
was held together with duct-tape. Pitch was a very tight 36-inches. On the way home, there was another
delay of two hours. A miserly, but edible, lunch was served (a single plate of cold chicken salad,
followed by a small slice of apple pie). Gone were all the frills of the past: no tableclothes; no
silverware; no glassware; drastically reduced seat pitch. Service on both flights was kind and
attentive, but this did little to ease the discomfort of the flight. I will avoid US Airways in the
future. They are a no-frills airline masquerading as a legacy carrier.
US Airways review - by Tim Hussey
23 August 2007 Customer Trip Rating : 
Cheap but rubbish is how I would describe this airline. Newark to Las Vegas - about 7 hrs with no food
on the plane. Even the childrens fun boxes sold out. Las Vegas to Maui - plane delayed by hours as the
crew were on another one of their own incoming flights which was late. We were then boarded (still
waiting for the crew) 2.5 hours before the plane took off with no aircon in the rear of the plane. No
water was offered either. Then we had to endure some grinning fool (crew member) laughing about "isn't
it hot back here?" We could've been back in the lounge drinking iced smoothies instead of crammed into
a full plane in 40 degree heat when they had no pilot! Maui-Las Vegas - here we paid $500 to upgrade
to 1st class - save your money. Slightly bigger seat - only one drink offered the whole flight -
grubby late plane again. Also their online booking system is hopeless. Our flights kept coming up as
non seat assignable so we ended up on opposites sides of the plane. All in all this is third class
flying - never again for any flight over an hour long.
US Airways review - by Olivier Fernandez
27 July 2007 Customer Trip Rating : 
Paris to Philadelphia. The checking open over 03 hours 30 minutes prior to departure, enough time to pass immigration and passports control and all the strict securities. The crew arrived only 10 minutes before the take off time. Of course we were late leaving Paris. The crew was doing their duties but they were
quite distant and more interested to chat in the galley. Not mentionning the fact that the crew
never pass and clean the restrooms during the flight. The food was poor and please explain why
2 desserts were given plus a chocolate bar - enough sweet. The headset were on sale for 5 US$.
Avoid Philadelphia airport, all the US Airways are landing at the same time with other
European carriers - over 2 hours at the passport control on arrival even if you are in
transit.
US Airways review - by J Schumacher
13 July 2007 Customer Trip Rating : 
FRA-PHL-BNA, BNA-CLT-FRA in coach: Nice experience. Courteous and
helpful ground and cabin staff, all flights on time, perfect baggage
handling in spite of short connecting time at CLT. Meals and IFE OK on
the long haul services. On CLT-FRA breakfast very scarce, however.
Overall impression, g ood value for money.
US Airways review - by J Segal
4 July 2007 Customer Trip Rating : 
PHX-BUR return. Relatively short flights, but have to say a positive experience throughout. Easy to
book and check in on line. CRJ outbound, seat could have been more comfortable.
Upgraded to 1st on the return, always nice. Every person I spoke to were nice,
polite, and smiling. You hear so many
negatives-and I have said them from time to time for US, need to acknowledge when they do it
correctly as well.
US Airways review - by Antonis Asprakis
3 July 2007 Customer Trip Rating : 
Philadelphia to Ottawa and return. Although I have had several below-
standard experiences with US Airways, I was pleasantly surprised with
on-time departures and landings on this trip, using Canadair Regional
Jets that were clean and confortable for their small size. Hope this
pleasantness will be experienced on my next trip with US Airways!
US Airways review - by Richard Farrell
11 June 2007 Customer Trip Rating : 
Flew trans-atl. on USA on 5-29. Having flown 1M+ on American, I ask myself why. USAir has become a
true "3d world" airline. Flew in coach ("envoy" was supposed to be filled, but there were at least
6 seats open) and: 16 inches wide on seats; 14 inches from bottom of seat cushion to seat in front;
seats would not allow raising of armrest to b/n seats. Now, this is not a short hop in the US.
It is a 7 hr. flite eastbound, and 8.5 hrs. w/bound. Flite
attendants stated that they had made numerous complaints to management about the conditions caused
by expansion of envoy class, resulting reduction in coach area, but no reduction in number of
seats in coach. Encouragement by flite crew to have guests complain, since flite
attendants' complaints had been ignored. Management ignoring complaints of flite crews and
guests is not new, but arrogance about health impact of overseas flites in overly
constrained spaces is new. If you fly USAir overseas, you will not only be extremely
uncomfortable, and unable to sleep, but risk health consequences that are now well known
by all. The rating system provided on this site states 1-5 stars. My flite experiences on
USAir rate no stars.
US Airways review - by Bill Atkins
13 May 2007 Customer Trip Rating : 
PHL-SBY. This airline really is a shadow of its former self. Appalling
website and functionality. Terrible choice of main hub in Philadelphia -
staff in Club unable to even issue a boarding pass. Miserable flight
attendants, very poor baggage handling and no-one who cares when it does
go missing. Flight was on a tatty, dirty Dash 8 which was unbearably hot
due to "a part which needed replacing." A thoroughly unpleasant
experience which has lamentably become the norm with this carrier.
US Airways review - by Leif Boettcher
13 May 2007 Customer Trip Rating : 
PHL-FRA in Economy class. I had originally purchased a
"GoEnvoySleeperUpgrade" at the Gate for $ 800 so I could spend the
flight in their full-flat-seats. Shortly after boarding another
passenger approached me and told me that I was sitting in his seat. In
fact, both of us had the same seat number. The flight attendant went
away with our boarding passes and we had to wait for 15 minutes. Then a
YERY unfriendly lady came to me and told me in a sharp tone to get out
of my seat "now". When I asked her why she told me that there had been a
computer error distributing the same seat twice and the other passenger
was a "fully paying customer" while I "should not even been here". I
then had to leave Envoy class to the coach class, making it look to the
other passengers as if I was a "blind passenger". Very bad experience.
US Airways review - by N Devlin
4 May 2007 Customer Trip Rating : 
LGW-CLT-MIA-CLT-LGW. I have to say that the only professionalism I
encountered on all flights was that of the Pilots. Cabin crew sat
children in the emergency exits and did not notice until we began to
taxi. No one from the same family were sat in the same seat rows, even
though they had booked the seats, hence musical chairs for an hour! MIA-
CLT was the oldest 737 I've ever been on ! Not one flight left on time
and LGW-CLT was delayed by 4 hours - we got 1 glass of water! Cabin crew
rude and gave the impression they would rather be somewhere else. The
worst airline I've ever flown with - never again!
US Airways review - by Peter Roozemaal
3 May 2007 Customer Trip Rating : 
RDU-PHL-AMS in economy class. On line checkin (didn't seem to fully
support MacOSX/Safari). The kiosks at check in didn't support a simple
bag drop off, needed human assistance there. Waiting area in RDU looks
shabby with torn seats. Flights were uneventful, encountered some
congestion at the destination airports which required in-flight holds.
On both flights IFE was limited; one program on central TV screens.
Legroom was barely enough. Acceptable service on the RDU-PHL leg, one
single drink run for a 1h20m flight. Service on the PHL-AMS leg was
poor. The hot dinner had heated up the salad and molten the cheese and
butter; breakfast was just a buttermilk roll. There were no water runs
during the night. On arrival (slightly delayed), it took another 30
minutes before the first suitcases appeared on the belt. The overall
experience was below expectation, but not horribly bad; hence two stars.
US Airways review - by J Segal
25 April 2007 Customer Trip Rating : 
PHX-JFK return. Upgraded to 1st class both ways, thankful for the extra
room. Have to say, happy with both legs. On time, friendly and attentive
cabin crew. Always try to check-in/print boarding passes on line, so
don't really much to say for teh ground staff, but they seemed fine.
Breakfast this morning was nice, hot, and filling. Only complaint would
be the light over crew seating was kept on all night on the outbound
(red-eye to JFK), but not a big deal. On time, friendly, good
experience.
US Airways review - by D Choy
24 April 2007 Customer Trip Rating : 
LAS to LAX and return via Orange County. Check-in via Kiosk fantastic
and friendly ground staff. Flight delay by 1/2 hour outbound and 15
minutes return. To LAX on boarding cabin crew more interested in
flirting with pilot then to greet passengers and offer of water only for
the 'Express flight'. It doesn't bother me but is rather cheap to say
the least. Return to Vegas, door shut 10 mins before departure but
push-back 15 mins after because the baggage loader had not finished
loading the bags? Another 10 mins wait at the tarmac because missed
departure slot - so wait shut the door so early? In-flight service too
were 'express' but with regular beverages - must be luck of the draw.
Crews were very friendly and always with a smile. Overall, would be
reluctant to fly with them if on-time departure and consistent service
is a top priority for me.
US Airways review - by M Auerbach
20 April 2007 Customer Trip Rating : 
BDL-PIT-IND-PHL-BDL on USAirways Express on 4/17/07-4/18/07. All flights
except PHL-BDL were on time or within 15 minutes of scheduled departure.
I found ticket agents and gate agents courteous and helpful, except at
PHL, where the gate agent was too involved in a casual chat with a
flight attendant to answer passenger questions about delays. Inflight,
we had a terrific attendant on the BDL-PIT run who managed a complete
beverage service in a short period of time. I like the check-in kiosks;
travelling with carry-on was a breeze.
US Airways review - by T Uttich
10 April 2007 Customer Trip Rating : 
ORD to RSW. Arrived at the US Air terminal 2.5 hrs early only to find a
line at the check in easily in excess of 500/600 people with (3)
customer service reps to handle the crowd. The kiosk were not working.
Waited in line for over (4 1/2) hrs with no announcements, no
explanations, no triage. Eventually (2) additional counter reps were
added but by now the line had grown even larger as people missed flights
and had to be rebooked. Cell calls to customer service could only
confirm our flight would be delayed but could provide no reason as to
what was happening at ORD. Missed our flight by minuies with no chance
to rebook for (4) days. There was no severe weather noted throughout the
country that day just a huge lack of service. Later calls to their
customer service line provided no answers and no help. The worst airline
experience I ever had.
US Airways review - by R Dunigan
10 April 2007 Customer Trip Rating : 
PHL to YYZ. Antiquated but seemingly well-maintained 737-300 with
virtually no legroom at all, but for a 1-hour flight, it doesn't really
bother me. Flight Attendants chipper and cheery (surprising considering
it was 9PM on Easter Sunday night), almost-on-time arrival. No problems
on the flight at all. BUT the nasty gate agent handling the boarding at
PHL had enough ill temper to put anyone in a bad mood. Barking and
snarling at passengers, completely unprovoked! Honestly, if you don't
like your job, why not go find another one?
US Airways review - by Kathleen Janssen
1 April 2007 Customer Trip Rating : 
PHX to SEA. To confirm our seats we could not get through on either the
phone or the Internet because both weren't functioning properly for some
reason. After spending over and hour on hold we were able to confirm
that the flight was on time. We got to the airport 2 hours early and
checked our bags, picked up our boarding passes only to discover that
only 2 in our party of 5 had seat assignments and the rest of us were
flying standby. Yet we had paid full price for confirmed seats. I have
been flying for over 40 years and I have never had an experience as
nightmarish. But I had never flown US Airways before either. Perhaps
there is a correlation. Our family had to take 3 different flights on
two different days. Our children and our luggage arrive home a day
before we did. We got the impression that we had done something wrong
and US Airways appointed themselves to punish us. They were very good
at it too - must have had lots of experience. Not so good with
hospitality and passenger comfort.
US Airways review - by David Thornton
29 March 2007 Customer Trip Rating : 
MAN-PHL-RSW (Economy) and return (Envoy). Check in at MAN
straightforward. Flight left 20 mins late but arrived 20 mins early.
Good legroom on the A330 with the added benefit of AVOD individual
screens - seats also comfortable. Overall cabin service good - one minor
criticism was that cabin crew did not come round with water between meal
service. Food OK (second meal was a small sandwich). PHL-RSW on an A321,
good legroom again and service fine (by usual mediocre domestic
standards!) On return, opted for upgrade to Business class. Overall this
was a good deal. RSW-PHL good seats and service (although no food, only
snacks). PHL-MAN. Very impressed with Envoy class seat, much better than
United. Service good. Food was a major disappointment for Business
class. First of all no menus had been loaded. Food presentation at
dinner was so bad it looked like an economy meal emptied on to a plate!
Afterwards, cheese and dessert came on the same plate. Breakfast was as
bad - a dry bagel and some fruit. Overall thoughts - Economy was good
(better than Delta), Business was fair. Would travel US again (and it
means we avoid LHR!)
US Airways review - by James Harding
26 March 2007 Customer Trip Rating : n/a
New York LaGuardia - Washington DC. The flight down to DC did not leave
on time as the cabin crew where 45 minutes late arrving to the gate.
According to the announcement made by gate staff the crew "had slept in
at the hotel and were on their way". The flight was not too bad with
reasonable seats and the aircraft seemingly in good condition. There was
a complimentary drink service on offer for this early morning flight.
One sour point was the flight attendent who arrived at my seat and asked
in pigeon english and hand gestures if I wanted a drink. This after I
had wished her a good morning in english as I arrived at the aircraft
door, perhaps she was still sleepy. The return flight itself was
uneventful but very full. At the terminal in DC the US airways flight
departure screens had crashed and the airline ensured chaos by having
only two people at their information re-booking desk dealing with over
one hundred un-happy travelers.
US Airways review - by Bill Atkins
9 March 2007 Customer Trip Rating : n/a
MAN-PHL Envoy Class. I never know what to expect with US Airways - last
flight had good service, but this was the usual grudging American
carrier type of crew. Lunch served then everyone disappeared - no tea or
coffee service or drinks or anything else offered until the pizza in a
box before arrival. Had to ask for everything including wine with my
lunch and nothing was delivered with much more than a snarl. This kind
of service is totally unacceptable at these prices - USAirways needs to
give the prized international flights to those employees who excel, not
to the people with seniority who clearly no longer have any pride or
interest in what they are paid for doing.
US Airways - by J Wang
26 February 2007
My business partner and I opted for an upgrade to their Envoy class for
$500 each and were given the Envoy Sleeper seats from Philadelphia-Rome
by special treatment of the very nice staff from their VIP lounge. We
were offered pre-flight drinks/cold cuts/salad in the club room. Once
on board, flight attendants offered to hang our coats plus give drinks
immediately. To my surprise, it was one of the few fully recline seats
on board. The food selection were crabcake/filet-mignon. They ensured
that we get complete privacy by denying toilet privileges from Envoy
class customers who tried to use our bathroom. We were treated like a
movie star from beginning to the end. I have flown many Asian airlines
and this was probably one of the best flights that I got under the
superior service of our flight attendants. Our flight arrived on
schedule and our bag were the first to arrive.
US Airways - by Paul Davis
26 February 2007
Flew domestic first class on US Airways from FLL - DCA via CLT as part
of YYZ-FLL-YYZ trip (YYZ-FLL and DCA-YYZ with Air Canada).
Overall, staff were excellent - attentive, seasoned professionals with
positive attitudes. Was surprised that a J Class ticket does not
entitle a passenger to visit the US Airways Club lounge. Aircraft on
both legs were A321s - good aircraft, standard Airbus products with 2+2
seating. FLL-CLT packed. Multiple rounds of drinks offered along with
pre-take off water run (other beverages available on demand). Snacks
selection offered with drinks. One note - is it too much to ask for a
real glass as opposed to a plastic cup in First? Come on US airways -
plastic might be fine for coach, but not for first. No IFE headsets
offered - only IFE (if you can call it that) was a series of slides with
trivia questions interspersed with adverts for US airways destinations.
Seat pitch/width was good, although the cabin could have used a good
cleaning. CLT-DCA - not as busy as FLL-CLT. Late arrival of flight crew
meant late departure (about 30 min. late). Gate agent kept pax well
informed about delays. Again, excellent FAs, same plastic glasses,
diabolical IFE, etc. etc.
US Airways - by Rolf Heelas
3 January 2007
London Gatwick to St Louis return in coach. Flight out was via
Charlotte on a full Airbus A333. Plane fairly modern and clean, but
seats a pain - being quite tall 6ft 5 was expecting a horrible flight,
legroom problems I was expecting, but the seats were very narrow and
hard. Plenty of drink runs, beer, wine etc is charge $5 which is not a
hardship - choice of 2 dishes was offered, but only one choice
available by the time the FA got to me - food was really good. PTV
system with choice of films (slightly old choice) Headphones are not
free are charged $5 but you can use any headphones. Domestic flights
were both on small regional jets which are quite uncommon back in
europe, and found a bit small, but service was great, offered free soft
drinks. Flight back was via Philadelphia. Very different to flight out,
plane was an ancient Boeing, no personal TV but a projector system, very
1980's having managed to get slightly better seat pitch was directly in
front of the screen - while this gave good view, the screen had to be
rotated into place which results in nearly hitting your face when its
down, and when screen is in place makes access to overhead bins
impossible. Food was horrible, but seats were wider and softer than
outgoing flight. Both flights on time. Would probably fly anyone else
in future.
US Airways - by Levon Sanossian
3 January 2007
SFO-CLT-LGA. From SFO an A321 - fast and crowded flight to predawn
arrival at CLT. Fair service, pretty much what's expected on a red-eye
for domestic economy. 1.5 hour wait for a 737-400 to LGA, that flight
seemed to take forever - 737 clean, comfortable and crew was
communicative. Not bad, but would try to avoid CLT in the future.
US Airways - by Diane Nichol
3 January 2007
MAN-PHL return. Travelled (economy) many times on this flight and have
never found anything to complain about. Seats very comfortable food
usual airline quality. FAs vary but in the main very pleasant and
helpful. In flight entertainment excellent. Have travelled all over
the world on many different airlines and would class US airways as a
very good average and much better than Air Canada or Air New Zealand.
Off to see our son again next month so looking forward to another
comfortable flight.
US Airways - by Simon Briggs
3 January 2007
PHL-MAN-PHL on US Airways. PHL-MAN great crew, great flight. Food
average to below average. MAN-PHL scruffy crew (dirty shirts, male FA's
were not wearing ties), disinterested service and the food (I ordered
pasta) was awful. It was inedible. The captain, however, was very
communicative and kept us informed of our progress throughout the
flight. This is a basic airline and I have lowered my expectations with
US to the point where I don't have any anymore (except to arrive at my
destination). Sad really.
US Airways - by Brian House
11 December 2006
LGA-CLT-TRI Return Y Class - Flew La Guardia to Charlotte in a Regional
jet. Check in was ok and they were helpful if a tad abrupt. The aircraft
appeared in good nick and crew seemed ok. CLT-TRI Dash 8 was in good
order but interior showing it's age. Flight attendant was pretty grouchy
and just sat there reading the paper for the 30 minutes to TRI - pretty
obvious she wasn't really wanting to be there. TRI is a nice little
airport and is well serviced and staff are very friendly. Return to CLT
was via regional jet and uneventful - bland ride but at least the
attendant wasn't 'agro'. This leg operated again operated by PSA. CLT
to LGA on A321. Staff aboard this flight were very surly and rude. This
service was a case of "what do you want!!' by the entire crew - just not
interested at all. Sorry US Airways - I will be actively avoiding your
airline regardless of cost.
US Airways - by Stan Rydelek
15 November 2006
LAX PHL F class. An okay experience but not great. The A321 is comfortable for a single aisle
aircraft with 26 seats in the forward cabin. No beverages offered on the ground. In flight drinks
served in a plastic cup. Odd choice of lunch either chicken parmesan or cold chicken salad. The FA
(only one in the cabin) opened wine but never served it. The chicken parmesan was cold but that
could have been due to the single FA serving all 26 passengers. Better and coach? yes but not worth
paying the premium price for first class.
US Airways - by Edward Wee
15 November 2006
PHL-AMS return. I am a frequent flyer of US Airways since I live in
Philly and have noticed its significant cost cutting measures over the
years and the brickbats its been receiving for the drop in standards.
From my experience on this cross Atlantic flight however, US Airways is
still a great way to fly for a cheap, rock bottom price. I paid only
$400 bucks for this economy return ticket. The airplane was an old be
spotlessly clean 767. The food came in small quantities but edible. I
liked it that the FA's left the serving trolleys fully stocked in the
galley and allowed passengers to help themselves to whatever soft drinks
or snacks they wanted. The return leg was less than half full so the
ground staff was kind enough to give me an entire center row upon
request which I happy turned into my personal flat seat - something those
in envoy class didn't get.
US Airways - by Lee Hadfield
13 November 2006
MAD-PHL-MCO-PHL-MAD Economy. Flights were booked 8 months in advance.
We were travelling on a holiday with our mother who is elderly and
speaks no English so sitting together was important to us. At the time
of booking seat numbers were allocated on A330 at check in we were told
the aircraft type operating the route had changed to B767-200 months ago
and as the aircraft is smaller the seat numbers no longer existed. We
had to beg the ground staff to get seats together, our whole travel
itinerary had been altered including flight numbers and times without
any notice. I am a regular traveller I found the airlines aircraft and
product WAY out of date it was truly a step back to 1980...Tacky and
Tatty. We had to pay for headsets and alcoholic drinks. I was looking
forward to video on demand as was advertised on the long haul flights
but this apparently is only available on A330 aircraft instead there was
a cinema style screen at the front of the cabin. There were two in-
flight movies shown but the picture quality was terrible. One of the
movies was changed as the quality was so bad and ended up being the
return movie so same movie shown on both out and return leg flights. The
in-flight meal was a snack, what I would call a dolls house meal, and
together with a sandwich offered 1 hour before landing on an 8 hour
flight we got off the flight hungry. The flight attendants I found to do
just what they had to do they would certainly not go that extra mile for
you. They smiled liked robots at the right time (elderly crew who need
to give it up have been flying too long) and unhelpful and unfriendly
the rest of the time. I don’t like to press my call bell but go to the
galley for a drink but when you enter the galley you are totally
invisible and when you are noticed you are definitely in their space and
unwelcome. As I travel often I appreciate that you can have good and bad
flights and it can all depend on the day, food, and crew to form an
opinion but this airline was consistently BAD. My advise would firstly
try and avoid using this airline but if it’s not possible keep a check
on your booking i.e. seat allocation, timings etc, take your own
headsets and food (money to buy alcohol) on a long flight, and have no
expectations of receiving good service. Over all, a terrible experience
I will avoid using this airline at all costs in the future it was the
awful stressful part of our holiday.
US Airways - by C Surovek
5 November 2006
LAX-PHL (First) and PHL-FRA (Envoy Sleeper) No complaints really, but not kudos either. Flight
from LAX - PHL was great, hot breakfast served and was edible (always a plus.) Envoy Lounge in
Philly was great with an open service bar and a buffet of meats, cheeses, fruit, breads, crackers
and sweets with coffee. Boarding was smooth - Row 1 is a great. The only qualm I have with the
seat is that it is not very comfortable in the fully reclined position. The crossbar between the seat
and the back of the seat stuck in my back. But no problem, just tilt it up a little bit and it
works great. The one frustrating part of the whole journey that was frustrating (oddly enough)
was the crew on the FRA leg. First off, when taking out meal order, the FA didn't know the wine
selection and didn't come back to let myself and my seat partner know until after take off.
Second, there was an overall lack of enthusiasm. May as well have been serving economy. At any
rate - for the price, it's a good value..
US Airways - by Bill Atkins
5 October 2006
MAN-PHL in Envoy class. Check in at Manchester was very straightforward
- the security questions first and then the actual check-in with very
friendly staff. USAirways uses a shared lounge here which I avoided as
it is often very crowded at the time this flight leaves. The aircraft
was at a remote gate so boarding was by bus - the gate area was very
crowded as four flights use the same holding space. However things went
smoothly when the time came and we were soon on board. A nice welcome
from a friendly and competent crew - expertly led by a very experienced
senior cabin attendant - which seemed to make all the passengers more
relaxed. US Airways planes do not have sleeper seats but there is plenty
of room and comfort for a flight of this length. All seats had blankets,
pillows, good headphones and a simple amenity pack. The service on this
airline sometimes lacks sophistication and confidence but the crew made
up for this in their willingness. Nothing was too much trouble and the
boss worked just as hard as everyone else to make sure we had an
enjoyable flight. Food was good - a nice appetizer of pear, Gorgonzola
and salad, good choice of warm breads, followed by choice of Beef
Bourguignon, Halibut or Creamed Mushroom Medley. A nice selection of
cocktails, wines and liqueurs was offered. Crew around to see if
anything was needed through the flight. Only odd part was the pizza
service before arrival. A fairly long walk to immigration with quick
clearance but then the disaster - we waited one hour for the bags - many
people missed connections and there seemed to be no apparent reason for
this and I could find no-one who cared - very different form the reverse
flight where we had the bags in Manchester in 5 minutes. Thanks to the
cabin crew a most enjoyable flight ruined by the people on the ground in
Philadelphia.
US Airways - by Michael Ballaban
5 October 2006
Flew US Airways from FRA to FLL via PHL on 10/1 in Y class. Awful,
awful experience. Transatlantice portion was on an ancient 767, very
tired. Food almost inedible. IFE pathetic main cabin screen, and you
had to pay for that with a $5 headset fee. Flight attendants were ok,
typical non smiling abrupt service. Seat pitch was average. Really an
endurance test for all concerned. Domestic portion, I was in F class.
This was even more appalling. Service the same as Y. No food (even
though a dinner time 2 hr flight - not even a snack offered), and drinks
were in the same plastic cups as offered in the back of the bus. Plane
was dirty, and very tired. Very depressing. Avoid this airline if you
can.
US Airways - by Ann Riley
22 September 2006
Dublin to Philli return on a Boeing 767-200. Got this flight for about
$620 return for 2 people (very cheap compared to others) Anyway, most
people seem to moan about paying for drinks etc, but what do they expect
when they pay such (usually low prices!!) I found this flight to be
excellent value for money. very good leg room comfy enough seats(free
pillows/blankets/plenty of water ect. and airline food no better or
worse than others (yes I do travel a lot, so can compare.) We upgraded
going to Go envoy and very nice too, Getting the lowest price means its
more financially ok to try and upgrade, as we still only paid the same
amount as other travellers paid for ecomony on say the airbus ect. Could
not upgrade on return journey as it was fully booked, so was a bit
comcerned, but need not of worried. flight lett on time, attendants were
friendly,(I am very respectful of others and find dealing with people
with a friendly attitude gets you further than a bit of a snotty
attitude...Yes the TV not in seat in front But as long as you pick the
correct seat(go to seat Guru) to check out seat formation for your
flights then you can see the screen pretty well very large TV in front
of row 12 next overhead small tv middle row 24 (2-4-2) formation. we had
seat for 2 row 26 and it was excellent. bought our own headsets from a
totally different airline BUT as long as they have the 2 prongs on end
will fit any plane. Loos fine, can only speak as I find, but even the
best airlines have bad days, and for the price its excellent value.
US Airways - by Sara Lancaster
6 September 2006
Economy Class, Philadelphia to Cancun and return. This is an
international flight! It may be a short flight, but I expected a much
better experience. Very basic no-frills service, with no free alcohol
($5 per drink), no free headsets (again, $5), no magazines or
newspapers, nothing but crackers to eat. One of the bathrooms was out-
of-order. The flight attendents were surly and rude. The seats were
comfortable with legroom, but the planes were not very clean. I will
avoid US Airways in the future, but if I must fly them I would bring
food and water, my own toilet paper and lots of patience.
US Airways - by Pierre Herman
26 August 2006
AMS-PHL-YYZ, Economy Class, aboard 767-200, then CRJ to Toronto. Your
basic, scaled-down, no-frills service, with no free alcohol ($5 per
drink), no free headsets (again, $5), no magazines or newspapers, no
salad or appetizer with the meal, no hot towels, definitely no PTV (just
one big screen and one other small tv per cabin). Well, it wasn't all
that bad actually, especially given the fare I paid (very cheap!). The
seats were quite comfortable, the legroom adequate to generous, the
planes were clean, and the crews, mostly senior on the transatlantic
leg, were kind and professional, the flights left and arrived more or
less on time, and baggage made it through! Given the price, it was good
value.
US Airways - by Mark Baughman
15 August 2006
DCA to PWM in Coach Class. The commuter airlines running this route were
fine. What was not fine was US Air's incredibly chaotic baggage check-in
at both Regan National and Portland. It's hard to believe that someone
actually sat down and thought up the convoluted process where kiosks
would theoretically print luggage tags and someone would walk by, pick
yours up, call out your name and you would get your tag and take your
bag to security screening. Few of the kiosks printed, the staff behind
the counter only occasionally walked around to see what tags had
printed, it was just a mess and a disgrace. At National I ended up going
outside to curbside check-in because even though I was at the front of
the line at the counter, I simply could not get anyone's attention.
Incredible that at a small airport like Portland, Maine they repeated
the nightmare.
US Airways - by Steve Maier
24 July 2006
CLT-FRA in Envoy Class. If it was 1996 and not 2006, US Airways would
have an excellent package. But as we are in 2006 the whole thing they
present to the traveller is just outdated. Yes the IFE is "on-demand",
but as the choice of movies is only 5 there is really not much use of
it. I find the seats in business dreadful. I really couldn´t sleep much.
Food was average, nothing to complain about. Cabin crew was friendly and
efficient. What really struck me was the business lounge in Charlotte.
They call that US Airways Club lounge. Travelling in business
transatlantic you are entitled to one free drink, but not more. The
seats were shabby and torn. I will think twice before booking on US Air
again.
US Airways - by Streb Lovell
10 July 2006
LAX-ORD in first and ORD-PSP in economy, both via Phoenix. Flight to ORD
was originally via LAS and then cancelled due to "the plane almost
exploding" (the counter person's words). All passengers had to wait in
line for hours to be reticketed. First class passengers were told to get
out of the first class line and wait in the reticketing line like
everyone else. They were able to book me out the next day, and threw in
a hotel at LAX and lots of food. No complaints since I was not in that
big of a hurry to get to ORD. Other passengers going to Chicago in
economy class couldn't leave until 2 days later. On the way to ORD, meal
choices ran out in first class by the time they got to the second row--
not everyone crazy about strawberry-chicken salad. ORD-PSP part was on
time. PHX is a great transit airport for its wifi. Perfect trip on that
segment, in fact. Hardly a wait at ORD in ticketing and security that
morning, and bags came out quickly in PSP. US Airways/America West
planes all have worn-out seats and the cabins look scruffy. Friendly,
professional flight attendants and most of the airport staff deserve to
work for a better airline. I would take this airline again, as long as
delays were not a concern on my trip.
US Airways - by Patricia Loftman
5 July 2006
LAS to JFK on the red eye. It was an America West flight operated by US
Air. This is a trip I have made annually for the past five years taking
the same flight out and the red eye back on America West. I had always
been extremely satisfied with the total experience on America West. I
was impressed with their on-time departure, early arrival, in board
service by the FA's, cleanliness and condition of the plane. This was
the first flight taken under the auspices of USAir. What a difference
from my previous experiences. The plane was dirty. On an overnight
flight there was not one pillow or blanket creating a very uncomfortable
flight. Never again.
|
PAGE:
1
|
2
|
3
|
4
| |
Customer Rating = from 1.0 (very poor) to 5.0 (excellent) |
|