US Airways review - by John Fleming

11 September 2007  Customer Trip Rating :

Phl to Athens. I am a Platinum member and fly US Airways often. I have the normal run of the mill complaints but haven't experienced any outrageous situations until this flight. It is over a 9.5 hour flight that leaves at 4pm. This means I'm not going to get much sleep because of the early departure time. Check in smooth, Envoy club was very nice. 5 minutes into the flight neither my wife or I could get our overhead lights to work. We were in Row 4 in Envoy Class. I informed the flight attendant and she told she was aware of the problem (apparently at least two rows had malfunctioning lights) I asked her when did she make this discovery and she told me (with a straight face but with a tinge of sarcasm) last Thursday when she reported the problem. I told her that I hoped she didn't expect us to fly in the dark for 7 hours and I was told that they would keep the main cabin lights on until they saw people trying to sleep. I told her there was no way I or my wife were going to sit in the dark. Around 7pm (with 6.5 hours to go) the cabin went dark. In the end I offered to switch our seats with another couple who might be complaining. They thought that was good idea and we worked it out. How does an airline that is trying to market itself as an International carrier allow this to happen? Bad management. But is also interesting that an obviously disgruntled employee seem to take joy in telling me how long the company was aware of the problem.

US Airways review - by M Martin

30 August 2007  Customer Trip Rating :

MCO-PHL-MUC and return in Envoy. Envoy check in line long at MCO, but curteous attendant allowed me to check 3 bags without charge. No separate first class security line at MCO, so wait was long. Envoy lounge in PHL is very nice place to wait. Plane old (767), but seat very comfortable and I slept well. IFE reasonably good with choice of several current movies and personal video screen. Chose duck entree, which was a mistake. Rest of meal excellent, wine reasonably good, service attentive. Immigration, baggage claim, and customs in MUC very efficient and easy. Check in at MUC on return was quick, but attendant gave me a very hard time about checking 3 bags, had to call supervisor, finally relented. If I pay $3000 for a ticket, I'd like not to be hassled at check-in over one extra bag. Lufthansa business class lounge hard to find, but decent once I did. MUC-PHL on time and service was again very attentive. Meal good, IFE good, plane very old with duct tape on my armrest but seat was comfortable.Immigration lines in PHL long, but customs relatively easy to get through. PHL-MCO on time, no complaints. Overall I was happy with comfort, service, and airport facilities but planes need a facelift for aesthetic reasons.

US Airways review - by A Almersson

28 August 2007  Customer Trip Rating :

Stockholm-Philadelphia-New York both ways. Upgraded to envoy class to Philadelphia. Good space. Airplane worn and needs attention. Economy class homebound. Service, food, seats OK. Baggage delayed for 23 hours at outbound. All passengers luggage was left in Philadelphia. Because of the upgrade at outbound I'll give them 3 star.

US Airways review - by Jonathan Reed

28 August 2007  Customer Trip Rating :

LAS-YVR-LAS in economy. My wife and I were lucky to request and get exit row seats on both flights and even to avoid a middle seatmate on the return flight. One flight was on time and the other delayed 30 minutes. Drink service as good as expected in economy. A320 plane seemed clean enough. There were only 2 or 3 rows of first class seats and economy passengers were allowed to use the first class lav when the drink cart was blocking the economy lavs in the rear. It seems to me the employees try hard to make things work for the passengers.

US Airways review - by G Donnatello

25 August 2007  Customer Trip Rating :

JFK-LAS and return in F class, operated by America West. There was a time in which US Airways compared favorably with the other large American airlines and was consequently my carrier of choice. That time has passed. The flight out to LAS was delayed two hours. The gate was changed no fewer than four times, without any announcements whatsoever. Once airborne, only drinks and chips were served. My seat was held together with duct-tape. Pitch was a very tight 36-inches. On the way home, there was another delay of two hours. A miserly, but edible, lunch was served (a single plate of cold chicken salad, followed by a small slice of apple pie). Gone were all the frills of the past: no tableclothes; no silverware; no glassware; drastically reduced seat pitch. Service on both flights was kind and attentive, but this did little to ease the discomfort of the flight. I will avoid US Airways in the future. They are a no-frills airline masquerading as a legacy carrier.

US Airways review - by Tim Hussey

23 August 2007  Customer Trip Rating :

Cheap but rubbish is how I would describe this airline. Newark to Las Vegas - about 7 hrs with no food on the plane. Even the childrens fun boxes sold out. Las Vegas to Maui - plane delayed by hours as the crew were on another one of their own incoming flights which was late. We were then boarded (still waiting for the crew) 2.5 hours before the plane took off with no aircon in the rear of the plane. No water was offered either. Then we had to endure some grinning fool (crew member) laughing about "isn't it hot back here?" We could've been back in the lounge drinking iced smoothies instead of crammed into a full plane in 40 degree heat when they had no pilot! Maui-Las Vegas - here we paid $500 to upgrade to 1st class - save your money. Slightly bigger seat - only one drink offered the whole flight - grubby late plane again. Also their online booking system is hopeless. Our flights kept coming up as non seat assignable so we ended up on opposites sides of the plane. All in all this is third class flying - never again for any flight over an hour long.

US Airways review - by Olivier Fernandez

27 July 2007  Customer Trip Rating :

Paris to Philadelphia. The checking open over 03 hours 30 minutes prior to departure, enough time to pass immigration and passports control and all the strict securities. The crew arrived only 10 minutes before the take off time. Of course we were late leaving Paris. The crew was doing their duties but they were quite distant and more interested to chat in the galley. Not mentionning the fact that the crew never pass and clean the restrooms during the flight. The food was poor and please explain why 2 desserts were given plus a chocolate bar - enough sweet. The headset were on sale for 5 US$. Avoid Philadelphia airport, all the US Airways are landing at the same time with other European carriers - over 2 hours at the passport control on arrival even if you are in transit.

US Airways review - by J Schumacher

13 July 2007  Customer Trip Rating :

FRA-PHL-BNA, BNA-CLT-FRA in coach: Nice experience. Courteous and helpful ground and cabin staff, all flights on time, perfect baggage handling in spite of short connecting time at CLT. Meals and IFE OK on the long haul services. On CLT-FRA breakfast very scarce, however. Overall impression, g ood value for money.

US Airways review - by J Segal

4 July 2007  Customer Trip Rating :

PHX-BUR return. Relatively short flights, but have to say a positive experience throughout. Easy to book and check in on line. CRJ outbound, seat could have been more comfortable. Upgraded to 1st on the return, always nice. Every person I spoke to were nice, polite, and smiling.  You hear so many negatives-and I have said them from time to time for US, need to acknowledge when they do it correctly as well.

US Airways review - by Antonis Asprakis

3 July 2007  Customer Trip Rating :

Philadelphia to Ottawa and return. Although I have had several below- standard experiences with US Airways, I was pleasantly surprised with on-time departures and landings on this trip, using Canadair Regional Jets that were clean and confortable for their small size. Hope this pleasantness will be experienced on my next trip with US Airways!

US Airways review - by Richard Farrell

11 June 2007  Customer Trip Rating :

Flew trans-atl. on USA on 5-29. Having flown 1M+ on American, I ask myself why. USAir has become a true "3d world" airline. Flew in coach ("envoy" was supposed to be filled, but there were at least 6 seats open) and: 16 inches wide on seats; 14 inches from bottom of seat cushion to seat in front; seats would not allow raising of armrest to b/n seats. Now, this is not a short hop in the US. It is a 7 hr. flite eastbound, and 8.5 hrs. w/bound. Flite attendants stated that they had made numerous complaints to management about the conditions caused by expansion of envoy class, resulting reduction in coach area, but no reduction in number of seats in coach. Encouragement by flite crew to have guests complain, since flite attendants' complaints had been ignored. Management ignoring complaints of flite crews and guests is not new, but arrogance about health impact of overseas flites in overly constrained spaces is new. If you fly USAir overseas, you will not only be extremely uncomfortable, and unable to sleep, but risk health consequences that are now well known by all. The rating system provided on this site states 1-5 stars. My flite experiences on USAir rate no stars.

US Airways review - by Bill Atkins

13 May 2007  Customer Trip Rating :

PHL-SBY. This airline really is a shadow of its former self. Appalling website and functionality. Terrible choice of main hub in Philadelphia - staff in Club unable to even issue a boarding pass. Miserable flight attendants, very poor baggage handling and no-one who cares when it does go missing. Flight was on a tatty, dirty Dash 8 which was unbearably hot due to "a part which needed replacing." A thoroughly unpleasant experience which has lamentably become the norm with this carrier.

US Airways review - by Leif Boettcher

13 May 2007  Customer Trip Rating :

PHL-FRA in Economy class. I had originally purchased a "GoEnvoySleeperUpgrade" at the Gate for $ 800 so I could spend the flight in their full-flat-seats. Shortly after boarding another passenger approached me and told me that I was sitting in his seat. In fact, both of us had the same seat number. The flight attendant went away with our boarding passes and we had to wait for 15 minutes. Then a YERY unfriendly lady came to me and told me in a sharp tone to get out of my seat "now". When I asked her why she told me that there had been a computer error distributing the same seat twice and the other passenger was a "fully paying customer" while I "should not even been here". I then had to leave Envoy class to the coach class, making it look to the other passengers as if I was a "blind passenger". Very bad experience.

US Airways review - by N Devlin

4 May 2007  Customer Trip Rating :

LGW-CLT-MIA-CLT-LGW. I have to say that the only professionalism I encountered on all flights was that of the Pilots. Cabin crew sat children in the emergency exits and did not notice until we began to taxi. No one from the same family were sat in the same seat rows, even though they had booked the seats, hence musical chairs for an hour! MIA- CLT was the oldest 737 I've ever been on ! Not one flight left on time and LGW-CLT was delayed by 4 hours - we got 1 glass of water! Cabin crew rude and gave the impression they would rather be somewhere else. The worst airline I've ever flown with - never again!

US Airways review - by Peter Roozemaal

3 May 2007  Customer Trip Rating :

RDU-PHL-AMS in economy class. On line checkin (didn't seem to fully support MacOSX/Safari). The kiosks at check in didn't support a simple bag drop off, needed human assistance there. Waiting area in RDU looks shabby with torn seats. Flights were uneventful, encountered some congestion at the destination airports which required in-flight holds. On both flights IFE was limited; one program on central TV screens. Legroom was barely enough. Acceptable service on the RDU-PHL leg, one single drink run for a 1h20m flight. Service on the PHL-AMS leg was poor. The hot dinner had heated up the salad and molten the cheese and butter; breakfast was just a buttermilk roll. There were no water runs during the night. On arrival (slightly delayed), it took another 30 minutes before the first suitcases appeared on the belt. The overall experience was below expectation, but not horribly bad; hence two stars.

US Airways review - by J Segal

25 April 2007  Customer Trip Rating :

PHX-JFK return. Upgraded to 1st class both ways, thankful for the extra room. Have to say, happy with both legs. On time, friendly and attentive cabin crew. Always try to check-in/print boarding passes on line, so don't really much to say for teh ground staff, but they seemed fine. Breakfast this morning was nice, hot, and filling. Only complaint would be the light over crew seating was kept on all night on the outbound (red-eye to JFK), but not a big deal. On time, friendly, good experience.

US Airways review - by D Choy

24 April 2007  Customer Trip Rating :

LAS to LAX and return via Orange County. Check-in via Kiosk fantastic and friendly ground staff. Flight delay by 1/2 hour outbound and 15 minutes return. To LAX on boarding cabin crew more interested in flirting with pilot then to greet passengers and offer of water only for the 'Express flight'. It doesn't bother me but is rather cheap to say the least. Return to Vegas, door shut 10 mins before departure but push-back 15 mins after because the baggage loader had not finished loading the bags? Another 10 mins wait at the tarmac because missed departure slot - so wait shut the door so early? In-flight service too were 'express' but with regular beverages - must be luck of the draw. Crews were very friendly and always with a smile. Overall, would be reluctant to fly with them if on-time departure and consistent service is a top priority for me.

US Airways review - by M Auerbach

20 April 2007  Customer Trip Rating :

BDL-PIT-IND-PHL-BDL on USAirways Express on 4/17/07-4/18/07. All flights except PHL-BDL were on time or within 15 minutes of scheduled departure. I found ticket agents and gate agents courteous and helpful, except at PHL, where the gate agent was too involved in a casual chat with a flight attendant to answer passenger questions about delays. Inflight, we had a terrific attendant on the BDL-PIT run who managed a complete beverage service in a short period of time. I like the check-in kiosks; travelling with carry-on was a breeze.

US Airways review - by T Uttich

10 April 2007  Customer Trip Rating :

ORD to RSW. Arrived at the US Air terminal 2.5 hrs early only to find a line at the check in easily in excess of 500/600 people with (3) customer service reps to handle the crowd. The kiosk were not working. Waited in line for over (4 1/2) hrs with no announcements, no explanations, no triage. Eventually (2) additional counter reps were added but by now the line had grown even larger as people missed flights and had to be rebooked. Cell calls to customer service could only confirm our flight would be delayed but could provide no reason as to what was happening at ORD. Missed our flight by minuies with no chance to rebook for (4) days. There was no severe weather noted throughout the country that day just a huge lack of service. Later calls to their customer service line provided no answers and no help. The worst airline experience I ever had.

US Airways review - by R Dunigan

10 April 2007  Customer Trip Rating :

PHL to YYZ. Antiquated but seemingly well-maintained 737-300 with virtually no legroom at all, but for a 1-hour flight, it doesn't really bother me. Flight Attendants chipper and cheery (surprising considering it was 9PM on Easter Sunday night), almost-on-time arrival. No problems on the flight at all. BUT the nasty gate agent handling the boarding at PHL had enough ill temper to put anyone in a bad mood. Barking and snarling at passengers, completely unprovoked! Honestly, if you don't like your job, why not go find another one?

US Airways review - by Kathleen Janssen

1 April 2007  Customer Trip Rating :

PHX to SEA. To confirm our seats we could not get through on either the phone or the Internet because both weren't functioning properly for some reason. After spending over and hour on hold we were able to confirm that the flight was on time. We got to the airport 2 hours early and checked our bags, picked up our boarding passes only to discover that only 2 in our party of 5 had seat assignments and the rest of us were flying standby. Yet we had paid full price for confirmed seats. I have been flying for over 40 years and I have never had an experience as nightmarish. But I had never flown US Airways before either. Perhaps there is a correlation. Our family had to take 3 different flights on two different days. Our children and our luggage arrive home a day before we did. We got the impression that we had done something wrong and US Airways appointed themselves to punish us. They were very good at it too - must have had lots of experience. Not so good with hospitality and passenger comfort.

US Airways review - by David Thornton

29 March 2007  Customer Trip Rating :

MAN-PHL-RSW (Economy) and return (Envoy). Check in at MAN straightforward. Flight left 20 mins late but arrived 20 mins early. Good legroom on the A330 with the added benefit of AVOD individual screens - seats also comfortable. Overall cabin service good - one minor criticism was that cabin crew did not come round with water between meal service. Food OK (second meal was a small sandwich). PHL-RSW on an A321, good legroom again and service fine (by usual mediocre domestic standards!) On return, opted for upgrade to Business class. Overall this was a good deal. RSW-PHL good seats and service (although no food, only snacks). PHL-MAN. Very impressed with Envoy class seat, much better than United. Service good. Food was a major disappointment for Business class. First of all no menus had been loaded. Food presentation at dinner was so bad it looked like an economy meal emptied on to a plate! Afterwards, cheese and dessert came on the same plate. Breakfast was as bad - a dry bagel and some fruit. Overall thoughts - Economy was good (better than Delta), Business was fair. Would travel US again (and it means we avoid LHR!)

US Airways review - by James Harding

26 March 2007   Customer Trip Rating : n/a

New York LaGuardia - Washington DC. The flight down to DC did not leave on time as the cabin crew where 45 minutes late arrving to the gate. According to the announcement made by gate staff the crew "had slept in at the hotel and were on their way". The flight was not too bad with reasonable seats and the aircraft seemingly in good condition. There was a complimentary drink service on offer for this early morning flight. One sour point was the flight attendent who arrived at my seat and asked in pigeon english and hand gestures if I wanted a drink. This after I had wished her a good morning in english as I arrived at the aircraft door, perhaps she was still sleepy. The return flight itself was uneventful but very full. At the terminal in DC the US airways flight departure screens had crashed and the airline ensured chaos by having only two people at their information re-booking desk dealing with over one hundred un-happy travelers.

US Airways review - by Bill Atkins

9 March 2007   Customer Trip Rating : n/a

MAN-PHL Envoy Class. I never know what to expect with US Airways - last flight had good service, but this was the usual grudging American carrier type of crew. Lunch served then everyone disappeared - no tea or coffee service or drinks or anything else offered until the pizza in a box before arrival. Had to ask for everything including wine with my lunch and nothing was delivered with much more than a snarl. This kind of service is totally unacceptable at these prices - USAirways needs to give the prized international flights to those employees who excel, not to the people with seniority who clearly no longer have any pride or interest in what they are paid for doing.

US Airways - by J Wang
26 February 2007

My business partner and I opted for an upgrade to their Envoy class for $500 each and were given the Envoy Sleeper seats from Philadelphia-Rome by special treatment of the very nice staff from their VIP lounge. We were offered pre-flight drinks/cold cuts/salad in the club room. Once on board, flight attendants offered to hang our coats plus give drinks immediately. To my surprise, it was one of the few fully recline seats on board. The food selection were crabcake/filet-mignon. They ensured that we get complete privacy by denying toilet privileges from Envoy class customers who tried to use our bathroom. We were treated like a movie star from beginning to the end. I have flown many Asian airlines and this was probably one of the best flights that I got under the superior service of our flight attendants. Our flight arrived on schedule and our bag were the first to arrive.

US Airways - by Paul Davis
26 February 2007

Flew domestic first class on US Airways from FLL - DCA via CLT as part of YYZ-FLL-YYZ trip (YYZ-FLL and DCA-YYZ with Air Canada). Overall, staff were excellent - attentive, seasoned professionals with positive attitudes. Was surprised that a J Class ticket does not entitle a passenger to visit the US Airways Club lounge. Aircraft on both legs were A321s - good aircraft, standard Airbus products with 2+2 seating. FLL-CLT packed. Multiple rounds of drinks offered along with pre-take off water run (other beverages available on demand). Snacks selection offered with drinks. One note - is it too much to ask for a real glass as opposed to a plastic cup in First? Come on US airways - plastic might be fine for coach, but not for first. No IFE headsets offered - only IFE (if you can call it that) was a series of slides with trivia questions interspersed with adverts for US airways destinations. Seat pitch/width was good, although the cabin could have used a good cleaning. CLT-DCA - not as busy as FLL-CLT. Late arrival of flight crew meant late departure (about 30 min. late). Gate agent kept pax well informed about delays. Again, excellent FAs, same plastic glasses, diabolical IFE, etc. etc.

US Airways - by Rolf Heelas
3 January 2007

London Gatwick to St Louis return in coach. Flight out was via Charlotte on a full Airbus A333. Plane fairly modern and clean, but seats a pain - being quite tall 6ft 5 was expecting a horrible flight, legroom problems I was expecting, but the seats were very narrow and hard. Plenty of drink runs, beer, wine etc is charge $5 which is not a hardship - choice of 2 dishes was offered, but only one choice available by the time the FA got to me - food was really good. PTV system with choice of films (slightly old choice) Headphones are not free are charged $5 but you can use any headphones. Domestic flights were both on small regional jets which are quite uncommon back in europe, and found a bit small, but service was great, offered free soft drinks. Flight back was via Philadelphia. Very different to flight out, plane was an ancient Boeing, no personal TV but a projector system, very 1980's having managed to get slightly better seat pitch was directly in front of the screen - while this gave good view, the screen had to be rotated into place which results in nearly hitting your face when its down, and when screen is in place makes access to overhead bins impossible. Food was horrible, but seats were wider and softer than outgoing flight. Both flights on time. Would probably fly anyone else in future.

US Airways - by Levon Sanossian
3 January 2007

SFO-CLT-LGA. From SFO an A321 - fast and crowded flight to predawn arrival at CLT. Fair service, pretty much what's expected on a red-eye for domestic economy. 1.5 hour wait for a 737-400 to LGA, that flight seemed to take forever - 737 clean, comfortable and crew was communicative. Not bad, but would try to avoid CLT in the future.

US Airways - by Diane Nichol
3 January 2007

MAN-PHL return. Travelled (economy) many times on this flight and have never found anything to complain about. Seats very comfortable food usual airline quality. FAs vary but in the main very pleasant and helpful. In flight entertainment excellent. Have travelled all over the world on many different airlines and would class US airways as a very good average and much better than Air Canada or Air New Zealand. Off to see our son again next month so looking forward to another comfortable flight.

US Airways - by Simon Briggs
3 January 2007

PHL-MAN-PHL on US Airways. PHL-MAN great crew, great flight. Food average to below average. MAN-PHL scruffy crew (dirty shirts, male FA's were not wearing ties), disinterested service and the food (I ordered pasta) was awful. It was inedible. The captain, however, was very communicative and kept us informed of our progress throughout the flight. This is a basic airline and I have lowered my expectations with US to the point where I don't have any anymore (except to arrive at my destination). Sad really.

US Airways - by Brian House
11 December 2006

LGA-CLT-TRI Return Y Class - Flew La Guardia to Charlotte in a Regional jet. Check in was ok and they were helpful if a tad abrupt. The aircraft appeared in good nick and crew seemed ok. CLT-TRI Dash 8 was in good order but interior showing it's age. Flight attendant was pretty grouchy and just sat there reading the paper for the 30 minutes to TRI - pretty obvious she wasn't really wanting to be there. TRI is a nice little airport and is well serviced and staff are very friendly. Return to CLT was via regional jet and uneventful - bland ride but at least the attendant wasn't 'agro'. This leg operated again operated by PSA. CLT to LGA on A321. Staff aboard this flight were very surly and rude. This service was a case of "what do you want!!' by the entire crew - just not interested at all. Sorry US Airways - I will be actively avoiding your airline regardless of cost.

US Airways - by Stan Rydelek
15 November 2006

LAX PHL F class. An okay experience but not great. The A321 is comfortable for a single aisle aircraft with 26 seats in the forward cabin. No beverages offered on the ground. In flight drinks served in a plastic cup. Odd choice of lunch either chicken parmesan or cold chicken salad. The FA (only one in the cabin) opened wine but never served it. The chicken parmesan was cold but that could have been due to the single FA serving all 26 passengers. Better and coach? yes but not worth paying the premium price for first class.

US Airways - by Edward Wee
15 November 2006

PHL-AMS return. I am a frequent flyer of US Airways since I live in Philly and have noticed its significant cost cutting measures over the years and the brickbats its been receiving for the drop in standards. From my experience on this cross Atlantic flight however, US Airways is still a great way to fly for a cheap, rock bottom price. I paid only $400 bucks for this economy return ticket. The airplane was an old be spotlessly clean 767. The food came in small quantities but edible. I liked it that the FA's left the serving trolleys fully stocked in the galley and allowed passengers to help themselves to whatever soft drinks or snacks they wanted. The return leg was less than half full so the ground staff was kind enough to give me an entire center row upon request which I happy turned into my personal flat seat - something those in envoy class didn't get.

US Airways - by Lee Hadfield
13 November 2006

MAD-PHL-MCO-PHL-MAD Economy. Flights were booked 8 months in advance. We were travelling on a holiday with our mother who is elderly and speaks no English so sitting together was important to us. At the time of booking seat numbers were allocated on A330 at check in we were told the aircraft type operating the route had changed to B767-200 months ago and as the aircraft is smaller the seat numbers no longer existed. We had to beg the ground staff to get seats together, our whole travel itinerary had been altered including flight numbers and times without any notice. I am a regular traveller I found the airlines aircraft and product WAY out of date it was truly a step back to 1980...Tacky and Tatty. We had to pay for headsets and alcoholic drinks. I was looking forward to video on demand as was advertised on the long haul flights but this apparently is only available on A330 aircraft instead there was a cinema style screen at the front of the cabin. There were two in- flight movies shown but the picture quality was terrible. One of the movies was changed as the quality was so bad and ended up being the return movie so same movie shown on both out and return leg flights. The in-flight meal was a snack, what I would call a dolls house meal, and together with a sandwich offered 1 hour before landing on an 8 hour flight we got off the flight hungry. The flight attendants I found to do just what they had to do they would certainly not go that extra mile for you. They smiled liked robots at the right time (elderly crew who need to give it up have been flying too long) and unhelpful and unfriendly the rest of the time. I don’t like to press my call bell but go to the galley for a drink but when you enter the galley you are totally invisible and when you are noticed you are definitely in their space and unwelcome. As I travel often I appreciate that you can have good and bad flights and it can all depend on the day, food, and crew to form an opinion but this airline was consistently BAD. My advise would firstly try and avoid using this airline but if it’s not possible keep a check on your booking i.e. seat allocation, timings etc, take your own headsets and food (money to buy alcohol) on a long flight, and have no expectations of receiving good service. Over all, a terrible experience I will avoid using this airline at all costs in the future it was the awful stressful part of our holiday.

US Airways - by C Surovek
5 November 2006

LAX-PHL (First) and PHL-FRA (Envoy Sleeper) No complaints really, but not kudos either. Flight from LAX - PHL was great, hot breakfast served and was edible (always a plus.) Envoy Lounge in Philly was great with an open service bar and a buffet of meats, cheeses, fruit, breads, crackers and sweets with coffee. Boarding was smooth - Row 1 is a great. The only qualm I have with the seat is that it is not very comfortable in the fully reclined position. The crossbar between the seat and the back of the seat stuck in my back. But no problem, just tilt it up a little bit and it works great. The one frustrating part of the whole journey that was frustrating (oddly enough) was the crew on the FRA leg. First off, when taking out meal order, the FA didn't know the wine selection and didn't come back to let myself and my seat partner know until after take off. Second, there was an overall lack of enthusiasm. May as well have been serving economy. At any rate - for the price, it's a good value..

US Airways - by Bill Atkins
5 October 2006

MAN-PHL in Envoy class. Check in at Manchester was very straightforward - the security questions first and then the actual check-in with very friendly staff. USAirways uses a shared lounge here which I avoided as it is often very crowded at the time this flight leaves. The aircraft was at a remote gate so boarding was by bus - the gate area was very crowded as four flights use the same holding space. However things went smoothly when the time came and we were soon on board. A nice welcome from a friendly and competent crew - expertly led by a very experienced senior cabin attendant - which seemed to make all the passengers more relaxed. US Airways planes do not have sleeper seats but there is plenty of room and comfort for a flight of this length. All seats had blankets, pillows, good headphones and a simple amenity pack. The service on this airline sometimes lacks sophistication and confidence but the crew made up for this in their willingness. Nothing was too much trouble and the boss worked just as hard as everyone else to make sure we had an enjoyable flight. Food was good - a nice appetizer of pear, Gorgonzola and salad, good choice of warm breads, followed by choice of Beef Bourguignon, Halibut or Creamed Mushroom Medley. A nice selection of cocktails, wines and liqueurs was offered. Crew around to see if anything was needed through the flight. Only odd part was the pizza service before arrival. A fairly long walk to immigration with quick clearance but then the disaster - we waited one hour for the bags - many people missed connections and there seemed to be no apparent reason for this and I could find no-one who cared - very different form the reverse flight where we had the bags in Manchester in 5 minutes. Thanks to the cabin crew a most enjoyable flight ruined by the people on the ground in Philadelphia.

US Airways - by Michael Ballaban
5 October 2006

Flew US Airways from FRA to FLL via PHL on 10/1 in Y class. Awful, awful experience. Transatlantice portion was on an ancient 767, very tired. Food almost inedible. IFE pathetic main cabin screen, and you had to pay for that with a $5 headset fee. Flight attendants were ok, typical non smiling abrupt service. Seat pitch was average. Really an endurance test for all concerned. Domestic portion, I was in F class. This was even more appalling. Service the same as Y. No food (even though a dinner time 2 hr flight - not even a snack offered), and drinks were in the same plastic cups as offered in the back of the bus. Plane was dirty, and very tired. Very depressing. Avoid this airline if you can.

US Airways - by Ann Riley
22 September 2006

Dublin to Philli return on a Boeing 767-200. Got this flight for about $620 return for 2 people (very cheap compared to others) Anyway, most people seem to moan about paying for drinks etc, but what do they expect when they pay such (usually low prices!!) I found this flight to be excellent value for money. very good leg room comfy enough seats(free pillows/blankets/plenty of water ect. and airline food no better or worse than others (yes I do travel a lot, so can compare.) We upgraded going to Go envoy and very nice too, Getting the lowest price means its more financially ok to try and upgrade, as we still only paid the same amount as other travellers paid for ecomony on say the airbus ect. Could not upgrade on return journey as it was fully booked, so was a bit comcerned, but need not of worried. flight lett on time, attendants were friendly,(I am very respectful of others and find dealing with people with a friendly attitude gets you further than a bit of a snotty attitude...Yes the TV not in seat in front But as long as you pick the correct seat(go to seat Guru) to check out seat formation for your flights then you can see the screen pretty well very large TV in front of row 12 next overhead small tv middle row 24 (2-4-2) formation. we had seat for 2 row 26 and it was excellent. bought our own headsets from a totally different airline BUT as long as they have the 2 prongs on end will fit any plane. Loos fine, can only speak as I find, but even the best airlines have bad days, and for the price its excellent value.

US Airways - by Sara Lancaster
6 September 2006

Economy Class, Philadelphia to Cancun and return. This is an international flight! It may be a short flight, but I expected a much better experience. Very basic no-frills service, with no free alcohol ($5 per drink), no free headsets (again, $5), no magazines or newspapers, nothing but crackers to eat. One of the bathrooms was out- of-order. The flight attendents were surly and rude. The seats were comfortable with legroom, but the planes were not very clean. I will avoid US Airways in the future, but if I must fly them I would bring food and water, my own toilet paper and lots of patience.

US Airways - by Pierre Herman
26 August 2006

AMS-PHL-YYZ, Economy Class, aboard 767-200, then CRJ to Toronto. Your basic, scaled-down, no-frills service, with no free alcohol ($5 per drink), no free headsets (again, $5), no magazines or newspapers, no salad or appetizer with the meal, no hot towels, definitely no PTV (just one big screen and one other small tv per cabin). Well, it wasn't all that bad actually, especially given the fare I paid (very cheap!). The seats were quite comfortable, the legroom adequate to generous, the planes were clean, and the crews, mostly senior on the transatlantic leg, were kind and professional, the flights left and arrived more or less on time, and baggage made it through! Given the price, it was good value.

US Airways - by Mark Baughman
15 August 2006

DCA to PWM in Coach Class. The commuter airlines running this route were fine. What was not fine was US Air's incredibly chaotic baggage check-in at both Regan National and Portland. It's hard to believe that someone actually sat down and thought up the convoluted process where kiosks would theoretically print luggage tags and someone would walk by, pick yours up, call out your name and you would get your tag and take your bag to security screening. Few of the kiosks printed, the staff behind the counter only occasionally walked around to see what tags had printed, it was just a mess and a disgrace. At National I ended up going outside to curbside check-in because even though I was at the front of the line at the counter, I simply could not get anyone's attention. Incredible that at a small airport like Portland, Maine they repeated the nightmare.

US Airways - by Steve Maier
24 July 2006

CLT-FRA in Envoy Class. If it was 1996 and not 2006, US Airways would have an excellent package. But as we are in 2006 the whole thing they present to the traveller is just outdated. Yes the IFE is "on-demand", but as the choice of movies is only 5 there is really not much use of it. I find the seats in business dreadful. I really couldn´t sleep much. Food was average, nothing to complain about. Cabin crew was friendly and efficient. What really struck me was the business lounge in Charlotte. They call that US Airways Club lounge. Travelling in business transatlantic you are entitled to one free drink, but not more. The seats were shabby and torn. I will think twice before booking on US Air again.

US Airways - by Streb Lovell
10 July 2006

LAX-ORD in first and ORD-PSP in economy, both via Phoenix. Flight to ORD was originally via LAS and then cancelled due to "the plane almost exploding" (the counter person's words). All passengers had to wait in line for hours to be reticketed. First class passengers were told to get out of the first class line and wait in the reticketing line like everyone else. They were able to book me out the next day, and threw in a hotel at LAX and lots of food. No complaints since I was not in that big of a hurry to get to ORD. Other passengers going to Chicago in economy class couldn't leave until 2 days later. On the way to ORD, meal choices ran out in first class by the time they got to the second row-- not everyone crazy about strawberry-chicken salad. ORD-PSP part was on time. PHX is a great transit airport for its wifi. Perfect trip on that segment, in fact. Hardly a wait at ORD in ticketing and security that morning, and bags came out quickly in PSP. US Airways/America West planes all have worn-out seats and the cabins look scruffy. Friendly, professional flight attendants and most of the airport staff deserve to work for a better airline. I would take this airline again, as long as delays were not a concern on my trip.

US Airways - by Patricia Loftman
5 July 2006

LAS to JFK on the red eye. It was an America West flight operated by US Air. This is a trip I have made annually for the past five years taking the same flight out and the red eye back on America West. I had always been extremely satisfied with the total experience on America West. I was impressed with their on-time departure, early arrival, in board service by the FA's, cleanliness and condition of the plane. This was the first flight taken under the auspices of USAir. What a difference from my previous experiences. The plane was dirty. On an overnight flight there was not one pillow or blanket creating a very uncomfortable flight. Never again.