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Ukraine International Airlines Customer Reviews and Passenger Trip Reports



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Ukraine International Airlines Customer review :  2 May 2015 by Pawel Kucharski    (Poland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TXL-KBP-IKA return. First time with UIA and what a nice surprise it was! Excellent price/quality performance. On board staff professional. All flights on B737 and on time or with small delays. On both legs to/from Tehran the last rows were empty so I had 3 seats to myself and actually had some sleep (it's a 4hrs flight). On older B737-500 plenty of space for the legs (it's worse on newer B737-800). There was also a hot meal provided on the legs to/from Iran. UIA uses the new terminal in Kiev which is very good. I will definitely fly with them again.



Ukraine International Airlines Customer review :  20 April 2015 by M Royziski    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Warsaw to Kiev and the next day from Kiev to New York. Warsaw to Kiev trip was perfect, flight on time and on board staff very professional. Trip was fine except delayed arrival (1 hours altogether). The next trip from Kiev to NY was fine, on time, 2 meals (great) I did fly Premium Economy which is definitely worth it, drink served every hour, staff were nice, no problems, arrival on time. A lot of space for legs and great duty free selection on board. I would definitely buy a trip with this company again. Service is good for that price.



Ukraine International Airlines Customer review :  20 April 2015 by P Pajulahti    (Finland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

St Petersburg - Kiev - St Petersburg. First flight average. Flight full. Back flight better. I am a Finn and can say that the service is as good or as bad as in Finnair. Overall quite nice experience. Good prices and Ukrainians are friendly. Recommend.



Ukraine International Airlines Customer review :  18 April 2015 by M Watson    (Kazakhstan)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Almaty Kazakhstan to Gatwick with UIA (the cheapest option) and decided to fly Business as, again, it was much cheaper than competitors. Afterwards I could see why. Use of the lounge in Almaty (though that isn't very special). On board it was a great disappointment. Seats are just the same as Economy, with a little extra leg room. The middle seat in a row fields down into a table, but the seats don't recline any further than in Economy. I assume that UIA can't now fly over Russia - hence the flight was quite long to Kiev - south over Usbekistan and Turkmenistan, then over Azerbaijan and Georgia, turning north after the Crimea (I could see from Google maps on my phone - there is no in-flight entertainment of any sort). Fairly chaotic at Kiev - it was necessary to go through security again. Boarding was by bus - there was no special arrangement for Business Class. Food was OK but not exciting. No English language paper. On return the flight was delayed at Gatwick, and there was only 15 minutes to make the connection, but I was ushered through security at the front of the queue. Baggage - 2 x 23 kg bags, but no surprise they didn't make the connection. Hence priority baggage handling was of no value - stood around in Almaty for an extra 30 minutes waiting for bags that didn't come. I was informed "this airline do not deliver" so had to come back to the airport the next day. On the whole - I think economy on British Airways, Lufthansa, KLM or even Turkish Airways would be a better deal.



Ukraine International Airlines Customer review :  11 April 2015 by Alasdair Brooks    (UAE)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-KBP-LGW. Both planes were 737-800s, but the seating was not identical. On the Dubai-Kiev leg, the seating was cramped, my knees were knocking the seatback pocket, and anyone much taller than me (178 cm / 5'10") would likely have found it very uncomfortable. The Kiev-Gatwick leg, however, offered what was clearly roomier seating, with minimal knee-seat contact. The latter seating also seemed slightly more frayed; I gained the impression that slightly better legroom was in the older plane. Otherwise, there's no getting around the fact that despite being Ukraine's national airline, UIA are also a budget airline, with no in-flight entertainment and no free food (only limited food options for a cost) on short or medium-haul flights - which includes Dubai-Kiev. If you go into the flight knowing this, then the really competitive cost makes UIA worth considering as the flights seem to be punctual, staff are professional, and transiting at the UIA-dedicated Terminal D at Boryspil is easy, fast, and painless. If you go into a short- or medium-haul route with UIA expecting full service from a national airline, then you'll likely be disappointed. I imagine that the Skytrax 2-star rating reflects the lack of entertainment and limited food options - but judge UIA as a budget airline, and they're better than many of their European competitors in the similar price bracket, and I've had much worse experiences with full-service North American airlines on (internal) flights of similar length to my individual legs here. If I had to keep costs down on a route covered by UIA's network, I'd certainly consider them again.



Ukraine International Airlines Customer review :  9 April 2015 by Jessica Riascos    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I am 5"5 and average weight and I was uncomfortable with how small and narrow the space throughout the entire plane is. Not only are the seats narrow and too close with one another but even the hallways are just too small. I can only imagine what heavier and taller people must feel like on these planes. It was a 12 hour flight and the section where I was seated was extremely hot and humid, me and other passengers had our backs wet from sweat. We told the flights attendants about it and it took 3 times for them to actually turn the AC on. In addition, there was no room left for my carry on luggage, a flight attendant took it and said it would be sent straight to my destination. When I arrived to my final destination, my carry on luggage had never arrived, I had to file a complaint and claim my bag days later. For the entertainment, I couldn't even enjoy the movies they played because the speakers of my seat were not working.



Ukraine International Airlines Customer review :  25 March 2015 by S Weisshappel    (Ukraine)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

19/3/2015, PS416, KBP-MUC. Seat comfort and leg space incredibly small - for passengers 1.90m tall or more it was not possible to sit in their seat-configuration (f.e. UR-PSA, Boeing 737-8), (f.e.at 32A even not possible to sit with free 32B!). At KBP, check-in agent denied emergency exit-seat with remark that all would be occupied - however - half were free in reality. Started boarding and after 5 mins they were doing the last call for boarding. Waited 30 mins onboard for transfer passengers from ODS without any information: asked senior cabin attendant, if it was possible to change to emergency-exit-row: Denied without reasons! They are obliged to serve 150ml soft drinks per hour flight-time, KBP-MUC is 2 hrs 10 mins, we were served just once, a little cup with barely 150ml of water. Not worth the low fares!



Ukraine International Airlines Customer review :  4 March 2015 by A Descrieres    (France)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-KBP-LWO and back. All flights departed on time. International sectors operated by B-737/800/900 with adequate legroom. Domestic sectors operated by B-737/500 with more generous pitch. No flight entertainment but its not really needed on short flights and if I want to watch a movie I will buy a cinema ticket rather than an airline ticket. On international flights, only water is offered free while on domestic flights you have a choice of coffee or water free. Altogether, UIA fulfils its mission that is to carry passengers and their luggage safely and on time at a very reasonable fare.



Ukraine International Airlines Customer review :  4 March 2015 by Stefan Weisshappel    (Ukraine)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PS415, KBP-MUC. UIA has become worse in the last few years in terms of service and comfort. Usually uncomfortable bus transfers to plane, sometimes standing 15-30 mins after boarding check at gate in stairways at Borispol airport and in the bus. Seat comfort good on E190, for taller passengers (more than 1.90m) in 737-700/800/900 its not possible to fly without serious discomfort. Low cost airlines like Wizzair have even better seats! Beside a cup of water there is no service included (coffee 2 EUR). Positive - sometimes low prices and still very friendly personal onboard. But-no UIA-info counters anymore at Borispol airport after sec-control and rows at luggage-drop off sometimes extremely long.



Ukraine International Airlines Customer review :  28 January 2015 by Radim Tylecek    (Czech Republic)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight to BKK from PRG via Kiev was for a good price and the schedule was ideal for us, no delays, new terminal in KBP. The service was just fine, you don't get extras, if you need pampering look elsewhere and pay for it.



Ukraine International Airlines Customer review :  14 January 2015 by M Rig    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Baku - Kiev - Berlin. All on time, nice plane. Airport seemed new. Avoid long layovers as there was only a small coffee stand in the early hours with a long queue. I felt like the staff really felt they were representing Ukraine and many people in the airport were sporting yellow and blue ribbons and face paint. An interesting time to fly through Ukraine.



Ukraine International Airlines Customer review :  14 January 2015 by Leopold Tommy    (Finland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KBP-BKK in business class, seat 2A. Plane was very old Boeing 767, but well kept, clean and safe. The seat was very comfortable, reclining almost as bed, although when passenger next to me started sleeping - couldn't get past him, his seat was blocking everything. This was business class! Staff were very nice and polite. The service was excellent and food and drinks ok. There was no personal entertainment system in business class which is really unacceptable. There was only couple of old screens with 3-4 movies during the flight. Also very old navigation show rotating every now and then, it basically showed the position of the plane but nothing else. Only one English newspaper on board. No Thai-immigration cards! However, they gave business passengers fast lane immigration passes. I think UIA could easily upgrade their B767 business class service. How about giving tablets or something? Because UIA has so competitive prices and good offers, together with the super friendly staff and punctual flights, I recommend them for other passengers.



Ukraine International Airlines Customer review :  11 January 2015 by Lidia Bronicean    (Moldova)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Chisinau to Amsterdam via Kiev and back. Good experience for great value. All flights departed on time and went smoothly, the personal was very friendly and the communication on the aircraft with the passengers was good and clear. On short haul flights you don't get food, but it's not a problem if you keep it in mind and bring some food with you. The food on board that you can buy is not bad, but could be better. The luggage arrived quickly, all in place. This company offers plenty of routes for very low value - and this is the main reason I'd recommend them.



Ukraine International Airlines Customer review :  11 January 2015 by W Bart    (Netherlands)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Did AMS-KBP-BKK return. Worst experience ever. No drinks, no food and no information at all during a 4 hours delay at Kiev airport. Over 3 hours delay upon arrival in Bangkok. After take off (around 0:30 am), they didn't serve diner until 2am! All passengers were starving. Planes are very old and worn out. Seats cause back pain. They play DVDs on a few TV screens, but the sound is so bad, you cannot even hear anything. Food was horrible (dry chicken, overcooked vegetables). On AMS-BKP you only get one glass of water for free. On KBP-BKK only free water or juice in very limited quantities. Cabin crew is very grumpy. Their airfares are low, but the quality standard accordingly.



Ukraine International Airlines Customer review :  5 January 2015 by Lisa Yaniv    (Israel)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flown with Ukrainian Airlines twice recently from Tel Aviv to London and Tel Aviv to Paris, both via Kiev. Was pleasantly surprised with service and overall experience. Flight in the summer was delayed because there was a rocket alert in the airport area. This meant we missed our connection to London. Apart from general language difficulties, the UIA staff were very helpful and sent us to a hotel free of charge with tickets for flight the following morning. In short, very satisfied.



Ukraine International Airlines Customer review :  31 December 2014 by Timo Bauer    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew recently with UIA from Berlin via Kiev to Bangkok. All worked really well. If you inform yourself in advance, you are aware that there is no real entertainment program and that they charge for alcoholic drinks and non-alcoholic drinks other than water, juice and tea/coffee. So, there is no reason to complain about then for informed travellers. Anything else is fine, also long-haul: seats are comfortable, space might be even more than average, 2 meals are served, water and juice can be ordered during the whole flight for free, all flights were on time, planes are safe. It must be for the missing entertainment program that UIA is just ranked as a 2-star airline. I would fly again if they have competitive prices (what they had this time to Bangkok). All in all, recommendable.



Ukraine International Airlines Customer review :  22 December 2014 by H Oberbeckmann    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew the routing FRA-KBP-DXB-KBP-FRA and was very satisfied with Ukraine International Airlines. I paid a very low price for these flights, so I was aware that meals were not included but available for fair prices and of a good quality. Staff were friendly and professional. Transferring in Kiev was easy even if I had to go to the Transfer desk to get my boarding pass for the next flight. Seat comfort was also quite good, only on the flight back from KBP to FRA was the pitch extremely small. On all other flights there was no space Problem for me (1.90 m tall). A negative point: no aircraft had any inflight Entertainment System installed. All in all I would recommend this airline to anyone who finds a good deal.



Ukraine International Airlines Customer review :  18 December 2014 by Ana Colta    (Netherlands)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

In August this year we flew from Amsterdam to Tbilisi, Georgia and back from Yerevan, Armenia to Amsterdam. Flight to Tbilisi was just ok, departed on time, we knew there was no food served on short haul flights, so we were prepared. When we checked in for the flight from Yerevan to Kiev, we were told that there was no possibility of sitting next to each other, which was quite disappointing. However, during the last minutes prior boarding we were called to the boarding desk separately and got new boarding passes - in business class. Not just for seats, but for all services as well!



Ukraine International Airlines Customer review :  17 November 2014 by L Vito    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-KIEV-JFK in economy class. Pleasantly surprised by the flight crews politeness. Both flights on time with smooth check-in. 767 is old but well maintained. Food is so-so. Would fly again.



Ukraine International Airlines Customer review :  6 November 2014 by Elisa Holz    (Germany)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK - Kiev. Its like Ryanair but long distance. It was an old Boeing with super old big screens which were not properly working, same as the sound. Food was pretty bad and the flight attendants as unfriendly as one could be. People on the plane were getting super drunk and making noise all night - flight attendants just ignored it. All in all probably the worst flight I have ever been on.



Ukraine International Airlines Customer review :  14 October 2014 by Guignard Sasha    (Ukraine)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I recently flew with Ukraine International Airlines PS231 Kiev - New York(JFK) in their Premium Economy Class and was pleasantly surprised at the product they offered - dedicated check-in, pre-boarding, better seats and much better seat pitch than in economy class and two hot meals (with choice of entree) served on china with metal cutlery. There were free drinks including wine and beer. The aircraft was a Boeing 767-300 and looked nice inside (toilets although very clean looked tired inside). We departed on time and arrived 30mins early into JFK. Flying non-stop makes a big difference to going via Europe.



Ukraine International Airlines Customer review :  14 October 2014 by Guignard Sasha    (Ukraine)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My return flight on PS232 on 24Sep from New York (JFK) to Kiev was in Premium Economy Class. Check-in was good, on time departure and again two hot meals served with choice of entree. Meals served on china was a nice touch. Strong tailwinds meant an early arrival into Kiev. Great flight and flying non-stop makes a big difference.



Ukraine International Airlines Customer review :  6 October 2014 by C Moon    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Both flights on time landing and taking off. Terminal D at Boryspil is getting better but still not enamoured by the bus connection from plane to terminal. Seats are a bit close together but expected on a low cost airline. I am tall but my knees were not as cramped as on some other flights, I just get an aisle seat so I can stretch! Crew nice and friendly I have used UIA to Boryspil and Donetsk 15 times in the last 2 years. Only major problem I had was the handling crew in Donetsk who wrecked my case but as with other problems with this airline, it's the service handlers that caused the problems not the airline itself.



Ukraine International Airlines Customer review :  20 September 2014 by Dia Wazir    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IST to LGW via KBP. I only booked the flight because it was incredibly cheap compared to other airlines - only £ £176 return from IST to LGW (during the summer holidays). Big contrast between the first and second legs of the journey. First leg of the journey was surprisingly smooth and comfortable. After queuing in long queues at Ataturk, the flight departed on time. The plane was the new B737-900. Surprisingly comfortable seats and beautiful LEDs in the cabin. FAs also spoke very good English. Dismemberment to Terminal D was very efficient but the boarding of passengers on to the Gatwick flight was very long and tiring. Connection time was supposed to be 1hr 55min, instead it was over 3hr! The second plane was a B737-300. Incredibly uncomfortable cramped seating and noisy air conditioners. Food was not great either. In addition to the delays, the plane cruised at low cruising speeds, so the flight time was extended. The flight felt like it would take forever. May recommend the airline for short and direct flights only. By the end of the journey I was completely deprived of sleep. Next time I would book direct flights.



Ukraine International Airlines Customer review :  18 September 2014 by Cij Irina    (Republic of Moldova)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PS 0232, JFK-KBP, 27 August 2014. New York - Kiev, aircraft Boeing 767-300 was modified. Instead of 7 standard seats in economy class UIA installed 8 seats. Because of this the seat was too small for a 9 hours flight.



Ukraine International Airlines Customer review :  29 August 2014 by P v Emmerik    (Netherlands)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Had a terrible flight on one of UIA new 737-800 aircraft (ex Aerosvit) from KBP-AMS. The seats are really cramped with hardly any legroom. UIA introduced a new drinks and food policy. Only water is free. A cup of tea will cost you EUR 2. Flight crew appear to speak only Russian. A few words in English can be understood most is not. UIA has not improved after the take-over of Aerosvit. I have used this airline in the past but now I do not like them. It appears they want to be a low cost airline but their ticket prices are not low cost and I do not see how the will compete with airlines like Wizz. The flight was somewhat delayed but arrived on time.



Ukraine International Airlines Customer review :  1 August 2014 by Dia Wazir    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PS114 & PS711 - LGW to IST via KBP. Only booked the flight because it was very cheap -££176 return during July and August. Flight boarding was painfully slow - the plane finally departed more than 75 minutes after gates open. The first leg was on a B737-800, the seats were incredibly cramped with little legroom. Leaving your own seat was almost impossible when the passenger sitting in front reclined his seat. Food and drinks service was a joke, it commenced towards the end of the flight. The veg meal was extremely basic, a tiny aluminium tin of rice, some peppers and mushroom in a trace of some cheese. We had to wait for two hours for the drinks trolley to come to the back of the plane. The only "tasty" food was the bread spread with butter and sugar. Cabin crew had some smiles. In great contrast, the flight connection was very quick, around 20 minutes from plane to plane. The second leg was on a B737-500, seats were even more cramped. However there were lots more smiles, although no food or drinks were served for free but cups of water were distributed for free, which helped re-hydrate me. Overall, it was not a very good flight experience. I would choose direct flights instead.



Ukraine International Airlines Customer review :  28 July 2014 by M Mykhaylo    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew with UIA From June 20 to July 21 from JFK-LWO via Kiev in premium economy. Check in was very fast, I had seat 7A which was right in front of the plane before business class. Staff were very helpful, they spoke English, Ukrainian and Russian. We got 3 meals for Premium Economy which were very good and you were given a choice. Drinks were also included. All flights were professional and good for the price. I would recommend this airline.



Ukraine International Airlines Customer review :  17 June 2014 by T Seaward    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Gatwick to Kiev (Ukraine), two hour stop-over then Kiev to Baku (Azerbaijan.) Having read some of the previous reviews, I was relieved it all went so smoothly, with no timing or baggage issues. Passengers charged for alcoholic drinks on board and presented with exactly the same meal on both flights, the bread roll being stale to the same degree in both instances. The 737 aircraft on the first leg was fine, the Embraer E-Jet on the second leg seemed brand new. No in-flight entertainment. Cabin crew did their best, in one instance being particularly patient with a bothersome passenger unhappy with her vegetarian meal option. Would fly again if had to, but would prefer other options.



Ukraine International Airlines Customer review :  9 June 2014 by V Vinokur    (Israel)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Tel Aviv to Prague via Kiev and back, June 2014. The punctuality in all the four flights was quite poor, but the last one from Kiev to Tel Aviv was the worst. The boarding was started with a delay of more than 35 minutes and than we had to stay in a plane without air conditioning for more than hour before the takeoff. The only thing being served free of charge in these flights was a room temperature tap water, pretending to be mineral one. On the long-haul flights it was accompanied by hardly edible meal. The staff were rude and spoke very poor English. To summarize all the above-mentioned, this was the last time I had a flight with this company.



Ukraine International Airlines Customer review :  6 June 2014 by E Sagar    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

May 26th, PS112, London Gatwick to Kiev. PS611, Kiev to Yerevan. June 3rd, PS612, Yerevan to Kiev. PS111, Kiev to London Gatwick. The worst flying experience in 40 years. Very cramped seating, very little space. Food awful. Only one drink offered - had to search for a steward to ask for another. Can't rate toilet as I was too dehydrated to need it. At, Kiev International Airport shops and food/drink kiosks accepted only Ukrainian currency - with no facility to change (eg) US dollars or Euros. Steward aware man next to me using mobile phone during take-off, asked him to stop - he didn't, but she did not enforce her request and he continued until I told him to shut it down.



Ukraine International Airlines Customer review :  5 November 2013 by Benedikt Soppa    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very good service. Flight always on time! had already 28 flights with this airline (Frankfurt-Kiev-Frankfurt). good service, nice personal. Of course the food cold be better, but it is only a trip of 2.50 hours. With the panorama Card (loyalty program of UIA) I can always have 3kg more hand luggage (12 instead of 9) and 3 kg more luggage (23 instead of 20). Very nice company!



Ukraine International Airlines Customer review :  10 October 2013 by Graham Chute    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travel around the world extensively and found this to be one of if it the worst airline I have travelled on. I flew in June 2013 and was left sitting at the airport in Kiev as my flight was cancelled. No information was ever provided to me and my attempts to deal with my connecting flights were dismissed by the airline. I missed my connecting flights. Fortunately, Air France with whom I had a connecting flight got involved and made a bad situation bearable. I arrived at my destination 24 hours late. I flew with the airline again in September 2013 and was left sitting in Paris CDG for 5 hours when they delayed their flight twice. No information was provided again or apology, nothing. On arrival my luggage along with many other customers was not there. I received my luggage four days later after getting aggressive with the airline. The number they provided me to call and get information on the status of my luggage was never answered.



Ukraine International Airlines Customer review :  12 September 2013 by Olav Basovsky    (Ireland)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Gatwick-Borispol Simferopol, 3/9/2013. Flight from London was delayed approximately 1 hour. Flight from Kiev was delayed 2.5 hours without any explanations. Borispol Terminal B has very poor facilities. No shops, no proper lights, no currency exchange. Just a couple of coffee shops which are extremely expensive and busy. The airport staff is rude and not helpful. Simferopol-Kiev-London Gatwick, 9/9/2013. Both flights were ok and surprisingly without delays. Borispol Terminal D was very busy at passport control. Small and busy duty free shop. A big problem to get a cup of coffee. Services are very poor. Would not use them again as it is very stressful.



Ukraine International Airlines Customer review :  10 September 2013 by P Yulia    (Russia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was flying Geneva-Kiev-Moscow with this company, and the service was horrible. First, they park planes far away from the terminal, so instead of an hour we had just 10 mins between flights. Our luggage was transferred later, so passengers had to wait onboard for departure for an hour or more. Staff were quite welcoming, but they don't speak much English. The meals were too small and tasteless. Landed in Moscow with 40 mins delay.



Ukraine International Airlines Customer review :  3 September 2013 by J Naumkin    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I, my husband and child flew UIA return, Manchester - Schipol - Kiev - Simferopol (KLM do the Schiphol leg). Awful service by UIA as usual on return leg. Check in at Simferopol said she couldn't print boarding passes for final leg - gave us separate seats on one leg (child is 5) and when asked to change this leg printed out the final leg passes she said she couldn't, leaving us one leg short on boarding passes and not resolving the issue. We only realised when we tried to get through security at Kiev that we had the wrong passes. Took forever to get through security at Kiev and then passport control. Many people were missing flights and no one wanted to help. Finally plane was an hour late and we missed our connection - not one UIA member of crew was helpful. KLM though came to the rescue and were professional - though lost my luggage as usual. My biggest criticisms of UIA though are that food is abysmal, and cabin crew seem only to be concerned with their looks not about their customer service. Overall wish never to fly with them again.



Ukraine International Airlines Customer review :  30 August 2013 by Brian Kavanagh    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Athens to London via Kiev with UIA. Check-in at Athens was very slow and I ended up checking in after supposed closing time as a result, which delayed flight. Staff couldn't give me a boarding pass and was advised to pick it up on arrival in Kiev. The flight from Athens to Kiev was on one of the newer aircraft and was fairly comfortable apart from the appalling legroom, which seemed worse than Ryanair. One person at transfer desk was working at Kiev, which lead to a very long queue and irate passengers who were afraid of missing connections. Another girl behind desk refused to serve anyone, although seemed to be doing nothing. Kiev airport is new, but lacking in personality and facilities. One small kiosk with long queue serving drinks and a few snacks. Flight to Kiev to London was on an older aircraft, but had plenty of legroom. There were no air vents above seats, which meant there was no way to cool down if hot. Constant air conditioning meant it was loud and uncomfortable and I began to feel ill after a while. Pleasantly surprised by staff on both flights, who were pleasant and helpful. Overall, UIA need to update aircraft and put more effort into the airport staff. I'm sure these changes would make them far more appealing to fly with.



Ukraine International Airlines Customer review :  29 July 2013 by B Thompson    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew four flights in July 2013, Tel Aviv (TLV) to London (LGW) via Kiev (KBP); then London (LGW) to Istanbul (IST) via Kiev (KBP). Overall: surprisingly good. Positive: All flights on time, checked-bags arrived properly; excellent hot meals on three of the four flights; inexpensive fares; two flights were on modern, clean aircraft (ERJ-190 and 737-800); professional, polite flight attendants. Negative: only in-flight entertainment was UIA's magazine; two flights on old 737-500 aircraft; meal service on my 90-minute morning flight from Kiev to Istanbul was one terrible sandwich - one slice of cheese smothered in far too much butter, Kiev's Terminal D needs better food services.



Ukraine International Airlines Customer review :  25 July 2013 by O Kit    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew their charter flight from Lviv to Heraklion. Very decent service, clean, although not very new airplane, on- time departure and arrival.



Ukraine International Airlines Customer review :  20 July 2013 by P Michael    (Ukraine)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight Frankfurt-Simferopol delayed more than 5 hours without any explanations. We spent one hour in the plane on the heat of tarmac. Overall - an overpriced airline with poor service. Out of dozens of flights taken each year I only once had a nice plane - new generation Boeing 737.



Ukraine International Airlines Customer review :  7 June 2013 by Steven Matthews    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown many thousands of miles with UIA, and always via Kiev to Tbilisi. Generally the service is very good, punctual and clean aircraft. My only complaint is that I am not allowed to redeem my Panorama air miles on "transit" flights. This seems very unreasonable, and especially as Tbilisi is the only destination where I can use the services of UIA.



Ukraine International Airlines Customer review :  7 June 2013 by Yuliya Whitten    (Scotland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I usually fly UIA, London-Dnipropetrovsk via Kyiv. In general flight is fine, it's got better since new terminals were built in Kyiv. Of course for that price I'd like to see at least better quality food and ideally more entertainment/service (cushions, blankets as it's long flight) or alternatively lower price.



Ukraine International Airlines Customer review :  23 May 2013 by D Sergii    (Ukraine)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Amsterdam-Kyiv. Take off delayed - aircraft was late, all instructions from stewardesses - in double speed. We got some food - very small sandwich. You pay for a glass of cola or wine. High prices for tickets - too much for such "services".



Ukraine International Airlines Customer review :  23 May 2013 by Illia Romanenko    (France)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Kiev-Moscow SVO on May 16th, 2013 and Moscow SVO - Kiev on May 20, 2013. Both flights on time, very satisfied. The only problem is that the aircraft is a bit old, but there is plenty legroom. Ground staff are not very friendly, but efficient, the on-board staff is fine.



Ukraine International Airlines Customer review :  7 May 2013 by A Roman    (Ukraine)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Quality worsened significantly since last time. Month ago I had a flight to London - it was OK. My recent flight was Kiev-Rome-Kiev. Flight from Kiev delayed 50 mins without any explanations or excuses. Flight duration - around 3 hours. Only provided with snack - one sandwich (poor) and tea without lemon. Return from Rome - once again 1 hour delay. Service quality can not be compared even with low-cost air company. Awful!



Ukraine International Airlines Customer review :  2 May 2013 by Findlay Niederle    (Ukraine)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Three or four times VIE or WAW to KBP. Planes were adequate and seats acceptable. Economy class cabin was not dirty. Service was good with obliging attendants. Possibly not as good as Austrian or Lot but then they are an airline emerging into a market in which they have less experience. All individuals do their best. During bad weather they have to overcome lots of problems but they try to get you there safely.



Ukraine International Airlines Customer review :  27 March 2013 by T Reid    (Canada)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our flight was cancelled due to bad weather and receiving airport. This I understand, but getting information was impossible, the next morning, flight tracker showed cancelled, we called airport, and where told call back at 11 am - told flight was leaving at 1, so we rush to airport, get checked in and then wait, 3 hours. Wait for another 2.5 hours. Finally the crew showed up, they get us on plane to sit for another hour. All this for 1 hour flight. Cold coffee all we were offered, could not make out any announcements and plane was newer with lots of room.



Ukraine International Airlines Customer review :  30 January 2013 by T Steil    (Germany)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt - Kiev and Kiev - Frankfurt. Dirty cabin (garbage on the floor), very bad toilets, food just a joke, cabin crew were fair. Would not recommended flying with UIA.



Ukraine International Airlines Customer review :  28 January 2013 by Jan Willems    (Luxembourg)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Tbilisi-Kiev-Amsterdam. All flights on time, despite harsh winter conditions in Kiev and Amsterdam. Very new Boeing 737-800, it seems just taken over from Aerosvit. Crew friendly. Catering is a basic but tasty sandwich, with a drink selection. Only issue with flying UIA is having to transfer through Kiev-Borispol, which is just a joke.



Ukraine International Airlines Customer review :  14 January 2013 by L T Lepola    (Finland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I've flown with UIA many times, mainly HEL-KBP route, but also some domestic routes always in economy class. Flights are usually on time. If delayed, it's hard to find proper info about the reason. There are no meals when flying domestic routes. On international flights they serve a basic sandwich with juice, tea or coffee, so eat before the flight. No warm dishes to buy onboard! Bar menu is quite ok, some beers and stronger drinks, but sometimes they run out. Staff are friendly, although HKI check-in is slow, but KBP check- in is fast and pleasant. UIA's Boeing 737 planes are old, but they are clean and don't feel that old. Antonov 148 planes are brand new but not so reliable (often delayed). No inflight entertainment on board, except their very good inflight magazine. I can recommend this airline.



Ukraine International Airlines Customer review :  24 October 2012 by Dmitry Kuzin    (Russia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Moscow to Barcelona via Kiev (DME-KBP-BCN). Registration was quick and well-organized. Aircraft operating to Kiev was changed and instead of an old B737-500 we got B737-800. Aircraft was clean and comfortable. I'd like to note good leather seats and plenty of legroom. In Kiev we switched our flight to an old but good- looking 737-300 (UR-GBA) which also had adequate legroom and was a pleasure to fly on. The second flight departed and arrived on time. Catering was ok with a big choice of drinks. The cabin crew on both flights were very helpful, attentive and friendly. As for the disadvantages, it's perhaps the lack of any in-flight entertainment, except for magazines.



Ukraine International Airlines Customer review :  24 October 2012 by Dmitry Kuzin    (Russia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BCN-KBP-DME. Both flights smooth and arrived on time. I liked the comfortable leather seats. The food was great on the 3.5hs flight to KBP. On the flight to Moscow we were given a sandwich with hot and cold drinks. Luggage arrived without problems. Taking into consideration the fair price of the tickets, in my opinion UIA is a good airline which can compete with leading European airlines.



Ukraine International Airlines Customer review :  22 August 2012 by Pirich Edy    (Croatia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Odessa to Vienna in Business class. All on time and reasonable service onboard. CA not very active and after they served the food they disappeared. I can recommend this airline.



Ukraine International Airlines Customer review :  14 June 2012 by S Bosschaerts    (Belgium)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-DNK and back trough Kiev. Flights were without problems and no delays. Only thing I can say is the meal is only a sandwich and very small hot meal. Transfer in Terminal F took 1.5 hours on the journey back with a lack of organisation. Not sure this was the fault of UIA or Borispol Airport Kiev.



Ukraine International Airlines Customer review :  29 May 2012 by A Svensson    (Ukraine)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-KBP-DNK. On AMS-KBP leg, everything was on time and the cabin crew efficient and friendly. The meal was a sandwich and a choice of soft drinks, however I requested the Kosher meal, which was excellent. A full meal, a hot chicken dish with rice, bread, vegetables and a salad along with some sweets. The KBP-DNK leg was fine as usual, a 737-500, no meal aside from a tea, coffee or water although its only a 50 minute flight so it's more than adequate. My luggage didn't make it to Kiev, due to KLM as I connected in AMS from NWI, but the agents traced my luggage as being in AMS straight away, and as I was connecting on to DNK, arranged for it to be flown on from Kiev when it arrived. I had it within 12 hours of arriving in DNK, which I was very impressed with. I have always found UIA to provide an equal service to many western European airlines and wouldn't hesitate to recommend them.



Ukraine International Airlines Customer review :  8 May 2012 by Yevheniy Kahanovych    (Ukraine)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew UIA 3 times last week: from Kiev to Brussels return, and then from Moscow to Kiev. Overall experience was very positive. All flights were on schedule. No issues with hold baggage. Nice meals and bar service onboard, nice crews. Their negative points are overpriced tickets, lack of check-in staff, so long queues at all airports they serve, lack of possibilities to check in online. Some panes are really old, some are brand new. Good value for money if you book early.



Ukraine International Airlines Customer review :  21 March 2012 by J Jungmeier    (Austria)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Kiev to Tel Aviv. Cabin Crew unfriendly, catering poor for a 3 hours flight. One flight attendant told me I was not allowed to take pictures inside the plane and forced me to show him the photo I took. I will avoid UIA where possible.



Ukraine International Airlines Customer review :  1 February 2012 by Nikita Demidyuk    (Ukraine)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Odessa to Moscow via Kiev return. Aircraft's are fine, onboard service is good. Very polite and nice cabin crew members. The only thing was during Kiev-Moscow leg, the aircraft arrived late with an hours delay, however the crew sincerely apologized for this.



Ukraine International Airlines Customer review :  21 November 2011 by Joerg Lehnert    (Germany)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Berlin-Kiev-Berlin. Sadly Ukraine International has reduced its once very good onboard service. They use to serve a full meal on this 2.5 hours flight. No longer, now it is just a small sandwich. The rest is as usual - no newspapers, no onboard entertainment. Their fares are not the cheapest.



Ukraine International Airlines customer review :  23 October 2011 by Mike Spearing   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LGW-KBP-LGW. I picked UIA because it was the cheapest. The check-in staff didn't smile, but were pleasant and efficient. Cabin crew smiling and friendly, up and down the cabin seeing to passengers and serving drinks/food. The food was actually hot and tasty. Plane in good condition and clean. My luggage got there OK both times.


Ukraine International Airlines customer review :  6 September 2011 by E Ramesh   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Odesa to Vienna. The plane was a bit older 737, but still performed well. Flight staff friendly and helpful. I wasn't expecting them to serve anything since it was a short flight, only an hour, but they served drinks and a tasty pastry type sandwich. All in all, it was a good flight and a good experience.


Ukraine International Airlines customer review :  30 August 2011 by Kateryna Kanevska   (Ukraine)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Heraklion to Kiev was 10 hrs delayed. During the whole waiting period, the airline contacted the passengers once to inform them there was a technical problem with the plane. We received no further information. While in the airport, we were offered one meal, after which the airline representative disappeared. No airport announcements regarding our situation, except for one at 10 pm informing passengers they had to go back through passport control and into the departure zone before midnight. The crew showed up at 3.10 am without any explanations regarding the delay, and boarding started. Upon arrival in Kiev, we immediately contacted the airline representative to file a complaint, but she stated that we were not entitled to any kind of compensation.


Ukraine International Airlines customer review :  4 August 2011 by Arthur Oleky   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LGW-KBP. Check-in staff friendly and efficient. Boarding slightly delayed, so was departure. Cabin crew polite. Flew B737-500 which showed its age, however it was very clean. Hot meal served onboard for 3 hr flight which was tasty and filling. Load 100% but didn't feel very cramped. Disembarking via stairs but I there are no air bridges in Borispol. Waiting for luggage was a pain at such a small airport (30 mins). Overall good experience but they could invest in new fleet.


Ukraine International Airlines customer review :  3 August 2011 by P V Emmerik   (Netherlands)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

AMS-KBP. Uneventful flight on a somewhat older 737-Classic (UR-GAT). Check-in in AMS was good and despite the fact the flight was at the start of the holiday season we had to wait only a short while to check-in our luggage. The plane was equipped with leather seats which appeared to be old with an average seat pitch. The toilets at the rear of the plane had a terrible smell but were not dirty. The food did not taste very nice, drinks were OK. Communication from the flight crew was limited. Mostly in Ukrainian and some info in English but hard to understand. Luggage arrived in KBP without problems. UIA now uses the new F-terminal which is a big improvement over the old very busy intl. terminal.


Ukraine International Airlines customer review :  16 July 2011 by N Turkka   (Finland)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

HEL-KBP-SIP-KBP-HEL. Amazing service! Nowadays one gets the best services from Eastern European Airlines. Cabin Crew were really polite and smiling all the time. Announcements made in Ukrainian, Russian and really good English. Hot meal and full drinks on all flights. Cabin Crew was literally all the time in the cabin serving passengers. They had 3 drink services on Helsinki-Kiev-Helsinki flights, flight time only 2 hrs. Outbound had problems in Borispol Airport due to power cut and massive chaos. I arrived to domestic terminal 10 mins before departure, had a problem with e-ticket. Ticket Office solved problem in 1 min and was back at check-in 5 mins before departure. I made the flight and also did my luggage.


Ukraine International Airlines customer review :  15 July 2011 by Harold Ritzer   (Canada)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

KBP-LWO. Flight was operated by Air Baltic, with one cabin crew member from that airline, and one from UIA. Plane was clean, comfortable, and really quite nice. Crew were both friendly, polite, and the service was quick. Full sandwich, tea, coffee, all offered on the hour-long leg. Departure and arrival both on time. The FA even had good English skills, which is rare on domestic Ukrainian turboprop flights! Overall, it was an excellent trip, and a pleasant alternative to the 8 hr train.


Ukraine International Airlines customer review :  5 July 2011 by A Telman   (Kazakhstan)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Recent flights KUF-LGW via KBP return in Y. All flights took off and landed precisely on time, baggage arrived all right as well. They only serve some scant sandwiches or breakfast items but given the attractive price I was really happy to use UIA. Very friendly and smiling cabin crew too. Will certainly recommend using this airline for short to medium haul flights.



 


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