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Ukraine International Airlines Customer Reviews and Passenger Trip Reports
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Ukraine International Airlines Customer review : 7 May 2013 by A Roman (Ukraine) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Quality worsened significantly since last time. Month ago I had a flight to London - it was OK. My recent
flight was Kiev-Rome-Kiev. Flight from Kiev delayed 50 mins without any explanations or excuses. Flight
duration - around 3 hours. Only provided with snack - one sandwich (poor) and tea without lemon. Return
from Rome - once again 1 hour delay. Service quality can not be compared even with low-cost air company.
Awful!
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Ukraine International Airlines Customer review : 2 May 2013 by Findlay Niederle (Ukraine) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Three or four times VIE or WAW to KBP. Planes were adequate and seats acceptable. Economy class cabin was not dirty.
Service was good with obliging attendants. Possibly not as good as Austrian or Lot but then they are an airline
emerging into a market in which they have less experience. All individuals do their best. During bad weather they have
to overcome lots of problems but they try to get you there safely.
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Ukraine International Airlines Customer review : 27 March 2013 by T Reid (Canada) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Our flight was cancelled due to bad weather and receiving airport. This I understand, but getting information
was impossible, the next morning, flight tracker showed cancelled, we called airport, and where told call back
at 11 am - told flight was leaving at 1, so we rush to airport, get checked in and then wait, 3 hours. Wait for
another 2.5 hours. Finally the crew showed up, they get us on plane to sit for another hour. All this for 1 hour
flight. Cold coffee all we were offered, could not make out any announcements and plane was newer with lots
of room.
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Ukraine International Airlines Customer review : 30 January 2013 by T Steil (Germany) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Frankfurt - Kiev and Kiev - Frankfurt. Dirty cabin (garbage on the floor), very bad toilets, food just a joke,
cabin crew were fair. Would not recommended flying with UIA.
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Ukraine International Airlines Customer review : 28 January 2013 by Jan Willems (Luxembourg) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Tbilisi-Kiev-Amsterdam. All flights on time, despite harsh winter conditions in Kiev and Amsterdam. Very new
Boeing 737-800, it seems just taken over from Aerosvit. Crew friendly. Catering is a basic but tasty sandwich,
with a drink selection. Only issue with flying UIA is having to transfer through Kiev-Borispol, which is just a
joke.
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Ukraine International Airlines Customer review : 14 January 2013 by L T Lepola (Finland) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I've flown with UIA many times, mainly HEL-KBP route, but also some domestic routes always in economy
class. Flights are usually on time. If delayed, it's hard to find proper info about the reason. There are no
meals when flying domestic routes. On international flights they serve a basic sandwich with juice, tea or
coffee, so eat before the flight. No warm dishes to buy onboard! Bar menu is quite ok, some beers and
stronger drinks, but sometimes they run out. Staff are friendly, although HKI check-in is slow, but KBP check-
in is fast and pleasant. UIA's Boeing 737 planes are old, but they are clean and don't feel that old. Antonov
148 planes are brand new but not so reliable (often delayed). No inflight entertainment on board, except
their very good inflight magazine. I can recommend this airline.
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Ukraine International Airlines Customer review : 24 October 2012 by Dmitry Kuzin (Russia) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Moscow to Barcelona via Kiev (DME-KBP-BCN). Registration was quick and well-organized. Aircraft operating
to Kiev was changed and instead of an old B737-500 we got B737-800. Aircraft was clean and comfortable. I'd
like to note good leather seats and plenty of legroom. In Kiev we switched our flight to an old but good-
looking 737-300 (UR-GBA) which also had adequate legroom and was a pleasure to fly on. The second flight
departed and arrived on time. Catering was ok with a big choice of drinks. The cabin crew on both flights were
very helpful, attentive and friendly. As for the disadvantages, it's perhaps the lack of any in-flight
entertainment, except for magazines.
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Ukraine International Airlines Customer review : 24 October 2012 by Dmitry Kuzin (Russia) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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BCN-KBP-DME. Both flights smooth and arrived on time. I liked the comfortable leather seats. The food was
great on the 3.5hs flight to KBP. On the flight to Moscow we were given a sandwich with hot and cold drinks.
Luggage arrived without problems. Taking into consideration the fair price of the tickets, in my opinion UIA is
a good airline which can compete with leading European airlines.
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Ukraine International Airlines Customer review : 22 August 2012 by Pirich Edy (Croatia) |
| Rating : 5/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flight from Odessa to Vienna in Business class. All on time and reasonable service onboard. CA not very
active and after they served the food they disappeared. I can recommend this airline.
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Ukraine International Airlines Customer review : 14 June 2012 by S Bosschaerts (Belgium) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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BRU-DNK and back trough Kiev. Flights were without problems and no delays. Only thing I can say is the
meal is only a sandwich and very small hot meal. Transfer in Terminal F took 1.5 hours on the journey back
with a lack of organisation. Not sure this was the fault of UIA or Borispol Airport Kiev.
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Ukraine International Airlines Customer review : 29 May 2012 by A Svensson (Ukraine) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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AMS-KBP-DNK. On AMS-KBP leg, everything was on time and the cabin crew efficient and friendly. The meal
was a sandwich and a choice of soft drinks, however I requested the Kosher meal, which was excellent. A full
meal, a hot chicken dish with rice, bread, vegetables and a salad along with some sweets. The KBP-DNK leg
was fine as usual, a 737-500, no meal aside from a tea, coffee or water although its only a 50 minute flight
so it's more than adequate. My luggage didn't make it to Kiev, due to KLM as I connected in AMS from NWI,
but the agents traced my luggage as being in AMS straight away, and as I was connecting on to DNK,
arranged for it to be flown on from Kiev when it arrived. I had it within 12 hours of arriving in DNK, which I
was very impressed with. I have always found UIA to provide an equal service to many western European
airlines and wouldn't hesitate to recommend them.
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Ukraine International Airlines Customer review : 8 May 2012 by Yevheniy Kahanovych (Ukraine) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I flew UIA 3 times last week: from Kiev to Brussels return, and then from Moscow to Kiev. Overall experience
was very positive. All flights were on schedule. No issues with hold baggage. Nice meals and bar service
onboard, nice crews. Their negative points are overpriced tickets, lack of check-in staff, so long queues at all
airports they serve, lack of possibilities to check in online. Some panes are really old, some are brand new.
Good value for money if you book early.
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Ukraine International Airlines Customer review : 21 March 2012 by J Jungmeier (Austria) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Kiev to Tel Aviv. Cabin Crew unfriendly, catering poor for a 3 hours flight. One flight attendant told me I was
not allowed to take pictures inside the plane and forced me to show him the photo I took. I will avoid UIA
where possible.
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Ukraine International Airlines Customer review : 1 February 2012 by Nikita Demidyuk (Ukraine) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I flew from Odessa to Moscow via Kiev return. Aircraft's are fine, onboard service is good. Very polite and nice
cabin crew members. The only thing was during Kiev-Moscow leg, the aircraft arrived late with an hours delay,
however the crew sincerely apologized for this.
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Ukraine International Airlines Customer review : 21 November 2011 by Joerg Lehnert (Germany) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Berlin-Kiev-Berlin. Sadly Ukraine International has reduced its once very good onboard service. They use to
serve a full meal on this 2.5 hours flight. No longer, now it is just a small sandwich. The rest is as usual - no
newspapers, no onboard entertainment. Their fares are not the cheapest.
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Ukraine International Airlines customer review : 23 October 2011 by Mike Spearing (UK)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LGW-KBP-LGW. I picked UIA because it was the cheapest. The check-in staff didn't smile, but were pleasant and
efficient. Cabin crew smiling and friendly, up and down the cabin seeing to passengers and serving drinks/food. The
food was actually hot and tasty. Plane in good condition and clean. My luggage got there OK both times.
Ukraine International Airlines customer review : 6 September 2011 by E Ramesh (USA)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Odesa to Vienna. The plane was a bit older 737, but still performed well. Flight staff friendly and helpful. I wasn't
expecting them to serve anything since it was a short flight, only an hour, but they served drinks and a tasty
pastry type sandwich. All in all, it was a good flight and a good experience.
Ukraine International Airlines customer review : 30 August 2011 by Kateryna Kanevska (Ukraine)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Heraklion to Kiev was 10 hrs delayed. During the whole waiting period, the airline contacted the passengers once
to inform them there was a technical problem with the plane. We received no further information. While in the
airport, we were offered one meal, after which the airline representative disappeared. No airport announcements
regarding our situation, except for one at 10 pm informing passengers they had to go back through passport
control and into the departure zone before midnight. The crew showed up at 3.10 am without any explanations
regarding the delay, and boarding started. Upon arrival in Kiev, we immediately contacted the airline representative
to file a complaint, but she stated that we were not entitled to any kind of compensation.
Ukraine International Airlines customer review : 4 August 2011 by Arthur Oleky (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LGW-KBP. Check-in staff friendly and efficient. Boarding slightly delayed, so was departure. Cabin crew polite. Flew
B737-500 which showed its age, however it was very clean. Hot meal served onboard for 3 hr flight which was
tasty and filling. Load 100% but didn't feel very cramped. Disembarking via stairs but I there are no air bridges in
Borispol. Waiting for luggage was a pain at such a small airport (30 mins). Overall good experience but they could
invest in new fleet.
Ukraine International Airlines customer review : 3 August 2011 by P V Emmerik (Netherlands)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
AMS-KBP. Uneventful flight on a somewhat older 737-Classic (UR-GAT). Check-in in AMS was good and despite
the fact the flight was at the start of the holiday season we had to wait only a short while to check-in our luggage.
The plane was equipped with leather seats which appeared to be old with an average seat pitch. The toilets at the
rear of the plane had a terrible smell but were not dirty. The food did not taste very nice, drinks were OK.
Communication from the flight crew was limited. Mostly in Ukrainian and some info in English but hard to
understand. Luggage arrived in KBP without problems. UIA now uses the new F-terminal which is a big
improvement over the old very busy intl. terminal.
Ukraine International Airlines customer review : 16 July 2011 by N Turkka (Finland)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
HEL-KBP-SIP-KBP-HEL. Amazing service! Nowadays one gets the best services from Eastern European Airlines.
Cabin Crew were really polite and smiling all the time. Announcements made in Ukrainian, Russian and really good
English. Hot meal and full drinks on all flights. Cabin Crew was literally all the time in the cabin serving passengers.
They had 3 drink services on Helsinki-Kiev-Helsinki flights, flight time only 2 hrs. Outbound had problems in Borispol
Airport due to power cut and massive chaos. I arrived to domestic terminal 10 mins before departure, had a
problem with e-ticket. Ticket Office solved problem in 1 min and was back at check-in 5 mins before departure. I
made the flight and also did my luggage.
Ukraine International Airlines customer review : 15 July 2011 by Harold Ritzer (Canada)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
KBP-LWO. Flight was operated by Air Baltic, with one cabin crew member from that airline, and one from UIA.
Plane was clean, comfortable, and really quite nice. Crew were both friendly, polite, and the service was quick. Full
sandwich, tea, coffee, all offered on the hour-long leg. Departure and arrival both on time. The FA even had good
English skills, which is rare on domestic Ukrainian turboprop flights! Overall, it was an excellent trip, and a pleasant
alternative to the 8 hr train.
Ukraine International Airlines customer review : 5 July 2011 by A Telman (Kazakhstan)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Recent flights KUF-LGW via KBP return in Y. All flights took off and landed precisely on time, baggage arrived all
right as well. They only serve some scant sandwiches or breakfast items but given the attractive price I was really
happy to use UIA. Very friendly and smiling cabin crew too. Will certainly recommend using this airline for short to
medium haul flights.
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