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Ukraine International Airlines Customer Reviews and Passenger Trip Reports



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Ukraine International Airlines customer review :  4 June 2011 by S Powell   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Tel Aviv to Kiev B737-800. Plane clean, departure delayed 1 hour with no indication as to the reason. Inflight service excellent for 2.5 hour flight and food reasonably good. Business class was European style with the middle seat empty.


Ukraine International Airlines customer review :  1 May 2011 by Y Kahanovych   (Ukraine)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Short domestic hops between Kiev and Odessa. Their ground handling is fine, online check-in works, no delays. The planes were in fine condition. On the flight out they managed to serve hot snack (50 min long flight), inbound catering was rubbish. Crews friendly. The ticket price was a great deal of 75 USD roundtrip including taxes.


Ukraine International Airlines customer review :  29 October 2010 by Joerg Lehnert   (Germany)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Three return flights Berlin to Kiev Boryspol in three months. Quality consistent and quite high. Planes mostly on time (give or take 20 minutes), B737-500 or 800 on this route. Very good onboard service including hot meal and bar service. The downside is that they do not offer newspaper other than their inflight magazine or any kind of entertainment so bring your own mp 3 player or a good book with you.


Ukraine International Airlines customer review :  30 June 2010 by Christian Mueller   (Ukraine)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Kiev - Frankfurt - Kiev weekly, normally with Lufthansa in Business Class. This time I selected Ukraine International Airlines due to the attractive price. B737-300 with winglets, interior was okay, leather seats, 2-2 configuration. The staff were friendly and attentive (I was the only passenger in Business Class). It could be seen that the aircraft wasn't the newest but it looked well serviced. The food wasn't at the standard of Lufthansa but at €650 less this could be accepted. The problem with Ukraine Int'l Airlines is that only once per week they leave FRA in the evening while all other days they leave approx 11:00 so I lose a day travelling instead of working.


Ukraine International Airlines customer review :  12 May 2010 by Joerg Lehnert   (Germany)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Berlin-Kiev-Berlin B737-400. The return flight was delayed around 90 minutes, there was little or no information about when the plane would leave. Seat pitch a bit tight but not tighter than most other airlines in Europe. Flight attendants friendly, plane was clean. No newspapers but onboard service was outstanding. Hot meal (not extremely tasty but certainly edible) and a full bar service at no extra cost. All in all two very nice flights. I cannot say it was perfect for the information or better the no information policy before the return flight.


Ukraine International Airlines customer review :  11 May 2010 by Y Kahanovych   (Ukraine)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Some 5 flights within couple months. Most of the time I have no trouble with them. Planes are clean and ok condition. Seat pitch also ok. Bags arrive promptly. Food is mediocre and tasteless. Most flights early or on schedule. The only exception to the rule was my flight from Gatwick to Kiev. During the last snowfall when Gatwick was closed before 4pm, our flight scheduled to depart around 1030 am was delayed by 15 hours. No clear information from the staff (they use third party handling company in London), no food vouchers, no dinner, no accomodation - nothing at all. They offer low cost quality service plus free baggage allowance and that is it. If the price is right it can be accepted as is.


Ukraine International Airlines customer review :  30 April 2010 by H Ritzer   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Vienna-Kiev return in Coach. Check in fine at both airports, boarding organized. Planes were quite new looking, and young, eager crew. Food good out of Vienna, ok out of Kiev. Flights and bags arrived on time. I was really surprised.


Ukraine International Airlines customer review :  29 April 2010 by N Truman   (USA)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I recently booked a trip with travelocity. I flew Delta to Frankfurt and Ukraine airlines to Kiev. The return trip was cancelled. Instead of rebooking the flight, Ukraine Airlines policy was that I buy a new ticket and would be refunded later for the cancelled flight. Turns out the refund will take 6-8 weeks. Most likely never though. A customer service agent didn't answer the phone for 48 hours straight. A day prior or day after the trip cancellation due to volcano. After I finally got a concrete date with delta for the flight home from frankfurt. I ended up having to have the date changed for the ticket from Ukrainian Airlines. They charged a $50 date change fee. So that means they have $223 of mine. I might get $173 of it back in six to eight weeks. Never use them if possible but there isn't any competition allowed in the region anyway.


Ukraine International Airlines customer review : 20 December 2009  by D Shvechykhin

Customer Rating : 2/5

2 Star Rating

Kiev-Abu Dhabi return. 5.5 hours flight - no entertainment at all. Flight magazine - very low information and poor content. Food was really bad from Kiev and Ok from Abu Dhabi. Very limited number of drinks. Abu Dhabi to Kiev my seat was broken so it took time to find another one. Plane is really old and creaking. Staff seems to be Ok, toilets bad smelling.


Ukraine International Airlines customer review : 16 November 2008 : by A Mitchell

Customer Rating : 3/5

3 Star Rating

Recently flew Gatwick to Kiev return in business. Bets thing about business was that cabin was quiet and seats had reasonably generous leg room. Drink first offered about 45 minutes after take off in both directions (I got the impression that the crew were under orders not to serve too many drinks as part of a cost-cutting exercise). Food okay. No IFE on either of these flights. Check in at Kiev was hopeless. Despite there being no one in front of me when I arrived at the business class desk to check in, the agent was disinterested and reading her magazine and directed me to a free economy desk adjacent. Beware of Kiev- you can't check in (and proceed to lounge) until 2 hours before your flight is ready to depart. Very limited choice of places to eat and drink at airport airside. I paid 7.50 for a pint of beer in airport cafe and at lunch, a main course was about 20 25. Lounge spacious but extremely limited range of drinks- no whisky, only American bourbon. It is the only lounge that I have been in where we were entertained by a live pianist!


Ukraine International Airlines customer review : 28 October 2008 : by Yevheniy Kahanovych

Customer Rating : 2/5

2 Star Rating

Kiev-Berlin-Kiev two weeks ago. On-line booking worked fine and was easy. On-line check in doesn't exist. Check in at Borispol was ok. On board experience was not good at all. Planes were old. Entertainment options outdated. Overhead monitors worked, but no earphones given. They use planes leased after many airlines, so there is no standard of seat pitch and design across their fleet. Seating was cramped. Toilets were smelly. Service from the crew was ok. Crews' English very limited. Food was really bad. Piece of bread, piece of sausage and a chocolate cake. Would work for 30 min hop, not for 2 hour flight. Both flights were late about 1 hour. Check in at in Berlin Tegel was disorganized. Paid USD500 for my ticket, so was not happy at all. This was my first time traveling with them internationally, but probably the last one. Not a value for money.


UKRAINE INTERNATIONAL AIRLINES review : 2 August 2008 : by Dave Stanley

Customer Rating : 3/5

3 Star Rating

London to Kiev, Simferopol, London. Overall, a pretty good experience. Flights were on time. The aircraft were in good condition, with a decent amount of leg room. Food was OK on the way out, but rather limited on the way back. I would have given 4 stars if they had not left the fasten seatbelt sign on for most of the outward flight for no good reason - the FA's enforced the regulation very strictly.


UKRAINE INTERNATIONAL AIRLINES review : 26 July 2008 : by Jean-Louis Vergaert

Customer Rating : 3/5

3 Star Rating

Brussels-Kiev-Brussels Business Class: no delay, seats OK, friendly FA's. Better pass on the food and get a gin and tonic, as local champagne is warm (FA explained the bottle is too large to get in the fridge), and wines are of canteen level. Management is clearly not interested in offering a little extra to business class passengers, but you will sit in a lonely peace.


UKRAINE INTERNATIONAL AIRLINES review : 19 June 2008 : by J Rebel

Customer Rating : 3/5

3 Star Rating

SPL-KBP vv, operated in code share with KLM, done it some 20+ times and in terms of on-time performance and luggage arrival, UIA is notably better than KLM. It also has a tastier breakfast but on afternoon flights the food is meat product in grey sauce and best to be avoided. Instead ask for a refill of whatever you are drinking. Polite FA's.


Ukraine Intl Airlines - by Evan Horbay

5 May 2008  Customer Trip Rating : 4 Star Rating

Kiev-Vienna. Check in was slow, but after that, all good. Plane was new looking, clean. Crew were cheery, good English skills. Food average. Seats were comfortable, pilot constantly gave us updates on arrival time, and it was an overall nice experience.

Ukraine Intl Airlines - by Gary Kendall

3 August 2007  Customer Trip Rating : 3 Star Rating

VIE-ODS Business class. B737-500 either leased or bought from an Iberian line judging by the language of the various notices. Consequently, seating was the usual 3x3. No different to BA or LH business class around Europe. As there were only 3 of us in business class, staff attention was good. Food was good considering that it was only a 2-hour flight.

Ukraine Intl Airlines - by Mark Agranovski

31 May 2007   Customer Trip Rating : n/a

LGW-KBP-LGW in economy in May 2007. Plane was a very dated 737-300 with the smallest seat pitch I've seen so far. Crew very polite, passengers rather chaotic - mobile phones ringing during take-off etc. Will have to take BA next time on this route

Ukraine Intl Airlines - by Yevheniy Kahanovych

21 January 2007   Customer Trip Rating : n/a

Two domestic flights between Kiev and Lviv last week - I had no trouble at all. Manual check-in swift. Planes old 737, but clean and well kept. Both flights on time. Crews polite. Breakfast served on both flights was edible (sandwich out of Kiev and 3 chocolate bars out of Lviv). Nothing impressive, but given the price paid (USD45 return) it is a superb value for money. Their schedule is very convenient. Their website looks shabby, but is very simple to book tickets and works fast. I will not hesitate to recommend them and will use them again.

Ukraine Intl Airlines - by Helen Lee

15 December 2006

I had a good flight from London to Kiev with Ukraine International Airlines in Nov/Dec 2006. Checking in was very fast, much quicker than my experiences with BA and the times of the flights both to Kiev and returning which better than other direct flights. Had to hang around a bit on the transfer bus at Kiev airport which was a bit of a pain and I couldn't hear the announcements on the aircraft but apart from that I was very happy with the flight.

Ukraine Intl Airlines - by Andriy Yesypenko

20 May 2006

Kiev - London (Gatwick) in business class (in April). Having flown with UIA so many times, I was expecting that in line with other European carriers my own one will make some upgrades and improvements to their (at least) business class service. Well, I should have thought twice! Not that their service is bad. it's just very plain and basic. I do not know for how long do they think their old (sometimes) broken seats will pass as business class seats and for how long they'll put up with the Boryspil catering company's offer for premium food (do they try it themselves?). Flight attendants try to do their best to please the customers but with not much to offer it is really hard to do anything. I believe getting nicer wines and other spirits (at least different from those offered in coach) would not hurt and certainly would not send the company bankrupt when they charge so much for their business class service. What's even more upsetting is that their customer relations is non-existent and that no suggestions are ever taken into account. They just are not interested in what you think about them, and if you tell them that you'll fly with other carriers they just tell you to do so... To sum up I would like to express a pity that UIA is sliding more and more into less than average carrier with no intention to purchase new aircraft or improve service! They try to preserve the level of service they started with, but what they don't understand is that to attract customers airlines should constantly develop their product.

Ukraine Intl Airlines - by Volodya Bilotkach

30 April 2006

Several flights - KBP to AMS (3 times, one way), LGW (r/t), ZRH (twice, one-way), TXL-KBP. Mixed experience. Have been yelled at once (tried to correct the agent's pronunciation of Phoenix, which was my final destination on that day) - the other time they misplaced my onward ZRH- LAX tickets (I was with wife and two kids then). The agent thought she gave them to someone else by mistake, and ran looking for them, even though I tried explaining to her that she must have placed them somewhere on her desk (so it was, in fact). The guys tried to make it up by giving us passes to the KBP business class lounge, but we simply did not have time to go there - had to run straight to the gate after that delay. Otherwise, average service, have some newer planes now, even started smiling.

Ukraine Intl Airlines - by Kasper Hettinga

10 February 2006

KBP-AMS with UIA. Although it was a relatively short flight, a good meal with drinks was served. Staff were friendly. Seating was OK. Looking at the price of the ticket, I think it is well worth the money spend.




 


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