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NRT to EWR on 12/23/12. Business First on 2 cabin 777. Almost 2m miles on UA, and perennial 1k, so I don't expect much. Still, the cabin crew on this flight was beyond awful. One attendant continually berated a passenger for looking out the window. I guess the FAA has now mandated closed windows on all overseas flights. Attendants also woke my seat mate to serve dinner, only to lecture him when he said he wanted to sleep instead. I now seek out other overseas star alliance carriers for most business flights. This is why.

Flight from Las Vegas to San Francisco on a new Boeing 737. Flight was over one hour late due to traffic, but crew kept us informed. One drink service on a full flight due to Thanksgiving weekend.

EWR - Tokyo, 11/29/12. Excellent product. United has really stepped up its game. Dinner was as good as you could get in a restaurant. Lay-flat seat was very comfortable, nice 7 hour sleep. Also a nice liquor and wine selection. After all of the hostile reviews on this site I was pleasantly surprised.

LAX-LHR- Very good Cabin Crew on both flights. VOD system is flawless and has ample programming for both 10 hour flights. Seats are also very nice to get some sleep on. Food was only drawback, it was edible, but not up to Business Class Standards. It would have been nice if the cabin lights were turned down earlier on this flight so if you wanted to get right to sleep you could have. The other issue is the United club both at LAX and London Terminal 1. I would not buy a membership as their clubs are awful! An airline club should be very open and with good views and accommodating staff, which theirs both lack.

Can't sit next to each other without paying extra. At United everything is an upgrade. United reserves a lot of seats for their top members so all the others have to either pay to get two seats together or sit apart. I waited 20 minutes to speak to an agent just to tell me I should book my trips farther in advance. Next time it will not be United.

EWR-IAD-HNL, Dec 7. Surprised by leather seats in coach. Short flight so no beverage service. Very quiet considering this was a prop plane. Transfer in IAD was via mobile lounge from Terminal A to D. IAD to HNL on 767, AVOD was good and choices excellent. Only drawback on this 11hr flight is the BYOB, they only went through the cabin once but drink service twice and water was offered several times. Since the BYOB food is limited bought a hamburger to take on plane. Overall good flights but bring your own food/snacks.

NRT-HNL, 12/12/12, third segment from HKG to HNL. See Air China review for first two. Very friendly crew, food excellent, had the steak option. This aircraft had the rear facing J class seats, very comfortable however the config is 2-4-2 which can by annoying if the occupants of the middle seats have to cross over you. Ch 9 was on until halfway over the pacific then music came on. Snack service about an hour and half prior to arrival. Crew excellent and attentive.

HNL-IAH-EWR, 12/12/12. Tired and older 777 with the old business seats with the pull tab style levers. IAH based cabin crew, surly and not passenger oriented, just doing the minimum required of them, one can only imagine what coach service was like. Catering was poor. IAH to EWR on 767 with lie flat seats, crew friendlier on this segment, as many times in the past catering out of IAH was excellent. Good thing I used a regional upgrade since paying for business class from HNL was not worth it.

EWR-PVG non-stop in Business. I have been flying this route several times a year since it was initiated a few years ago. Boeing 777-200 with comfortable lie flat seats in 2-2-2 arrangement with a good IFE system that has a broad and reasonably up-to-date movie and TV selections. Most flights arrive on time. They offer 3 meals instead of the two on most international flights. When it was a Continental flight, the crews were efficient and professional, but not necessarily friendly. Now that it is a United flight, there has been a noticeable difference in crews. Other times, you get a crew that clearly has more seniority, and is distinctly unfriendly and unprofessional. They hand dishes across passengers in the centre seats even though both have aisle access. When they make a mistake (such as bringing the wrong entree), they do not apologize. Once, I had a FA snort at me when I asked to change a wine, and I am a Global Services passenger with over 1 million miles. Over the last 6 months, the quality of the food has declined. The portions are about the same size, but the overall taste and quality is slightly worse. They still offer 4 choices of meals, but on one flight, they strangely offered 2 fish dishes. Overall, the cabins are reasonably clean, although I have sometimes found leftover items in the seat. Rarely do they ever clean the lavatories mid-flight, which can get messy on a long international flight. Prices on this flight are expensive, but you are paying for the non- stop service. In summary, when you get a nice crew, this can be a pleasant flight, but if you get a bad crew, you might as well go to sleep for the entire trip.

When I arrived at the airport 2 hours before my domestic flight, I was not allowed to check in to my flight because when I had called to make changes to my reservation, the agent completely messed up my itinerary dates and destination. By the time I got to a rebooking agent to fix my flight, the agent said there was not a problem with my reservation but at that time I had missed my flight. I was rebooked on the following day's flight but was told I had to call and confirm my flight to make sure I didn't have any problems checking in. When I called to confirm my flight, (4 different times), I was told I had missed my flight and therefore would have to pay a fee. No matter how many times I explained to the supervisor my situation, he insisted I had to pay the penalty fee for a flight that I had not been allowed to check in for.

My wife and I flew a series of flights (JFK-SFO, LAS-LAX, LAX-MEL, MEL-LAX, LAX-JFK) over four weeks. The most irritating crew attitude to meal distribution that I have experienced anywhere in the world. Some crew were actually friendly when waiting for doors to open but to have that as a surprise is an indication of the problem. The seats are harder than most (LAS-LAX excluded), the Premium seats that we upgraded to on the one occasion that we could find a seat free 24 hours ahead of time were not much better. We flew separately on two legs as there just were not seats available to change to. I would try an avoid the airline if at all possible.

UA 987 - Chicago to Puerto Vallarta. After a very pleasant flight to PVR with a great crew, it all unravelled when we arrived at PVR and about 20-25 of the passengers did not have their luggage. The airport was complete chaos as none of the luggage carousels displayed the incoming flights. After about an hour and scouring every belt, it became apparent that many of us did not receive our luggage. A UAL representative shouted out that he had received information that 10 bags did not make the flight (although there were at least 20 people without luggage). The fact it took over 1 hour to process each person by a single representative was a joke. The fact that no one could confirm that our luggage was lost or was not in a huge pile of luggage strewn in the airport was a joke. The luggage was not entered into the system so it could not be traced. After 30 hours without a change of clothing and out of pocket expenses of over $100 I received my luggage, without a single apology from United.

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