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Rating = 1.0 (very poor) to 5.0 (excellent) |
United Airlines review by Rory McCall
30 June 2007 Customer Trip Rating : 
I usally fly American, US Air, Delta, Air Tran, South West, but never
United. Recently I have flown 8 round trip flights of varying length on
United. The biggest inconvenience is that United forces you to either
pay extra for the economy plus seats, or be stuck in a middle seat if
you try pre-checking in on line. This is a neat and sleazy tactic that I
find offensive. With the exception of SouthWest, I check in early
online, get a good seat and print my boarding pass. To get around this,
I now wait until I get to the airport and then check-in. It's a gamble,
but I usually then end up in an economy plus seat at no extra charge and
with a window or aisle seat. Again, no other airline does this and I fly
a great deal on them all. As a result, I typically choose United as a
last choice.
United Airlines review by Barry Carr
30 June 2007 Customer Trip Rating : 
Seoul to SFO and SFO to MEX. Seoul to SFO was in Business Class (thanks
to upgrade using miles). Comfortable seat in a 777 and I find the (old)
UA Business seats pleasant. Food service Ok, wines served were of poor
quality. UA uses Singapore Airlines club at Seoul airport which was a
real eye-opener after using UA's modest and poorly resourced Red Carpet
Clubs. SFO to MEX was in economy plus (a really good deal for those of
us unable to forward Business Class seats).
United Airlines review by Cecile Babcock
27 June 2007 Customer Trip Rating : 
SFO-PEK return, economy class. After flying most of my long haul on
British Airways, KLM and other airlines of similar quality, this was
agony. The seats were the smallest and tightest I've ever experienced
and had virtually no padding. There were of course no personal
entertainment systems and the movie screen was impossible to see without
craning my neck uncomfortably.
United Airlines review by Andy Abbs
25 June 2007 Customer Trip Rating :
LHR-SFO and LAX-LHR return in business class. Seats and ife are not the
most advanced, but comfortable. Staff onboard polite and helpful with
plentiful refills of water. Meals well presented - although the portions
were not huge they were ample and tasty.
United Airlines review by Michael Barnsley
19 June 2007 Customer Trip Rating : 
LHR-ORD-DEN Economy. London-Chicago upgraded to Economy Plus in Boeing
777. Cabin service quite reasonable for economy. Main meal simple.
Soft drinks free, alcohol $5 or £3. Cabin crew helpful and served water
at intervals during the flight. Pre-Chicago snack was quite tasty. IFE
was disappointing, several films used sub-titles to explain jumps in
time or location, but these were often impossible to read on the small
screen, making the plots difficult to follow. Chicago ground staff very
helpful in guiding us and our luggage to our connecting flight. Flight
to Denver also delayed. No refreshments on this short flight. Also
flew LAX-LHR 2nd June, with very similar results to LHR-ORD, departure
again delayed for a few minutes due to air conditioning. Also, as it
was a new month, IFE films had been switched, so the June menu for US-UK
was very similar to the May menu for UK-US, but I still couldn't read
the subtitles!
United Airlines review by Peter Pomeranze
19 June 2007 Customer Trip Rating :
United First Los Angeles to Kona. Despite dwindling budgets and services
United has made a decent recovery on these Hawaiian routes. Older but
poised and helpful cabin staff served a decent meal and constantly
available for additional drinks etc through the flight. 757 first class
seating is a joke and should really be dubbed business class but
considering how things have slipped and how bad they were two years ago
United is doing a decent job on this route. Nothing special, certainly
nothing luxurious but a pleasant helpful cabin crew will make up for a
myriad of difficulties in these situation
United Airlines review by Michael Kiepert
14 June 2007 Customer Trip Rating :
SFO-PDX-LAX in 737 First Class. This type of aircraft really shows its
age. The overhead bin made nice noises while taxiing in SFO and also
during takeoff. Also, I have never seen an empty seat in domestic F
Class, with loads of people requesting upgrades, apparently one of the
few ways of burning your miles. But I guess that an Economy seat with an
empty one next to you is actually more comfortable. FA's were friendly,
the service provided minimal, drinks to PDX only and a small dinner to
LAX. I had F Class due to a Star Alliance RTW, otherwise, Economy would
be just as well for the still relatively short flights. Positive mention
deserves the on-time arrival on both flights.
United Airlines review by E Thompson
14 June 2007 Customer Trip Rating :
SYD - LAX Business Class. One of the worst flights I have had in a ling
time. I was seated upstairs in the old 747-400. The seat was not a
recliner but had reasonable width. The IFE was not on demand and the
movies took a long while to start. The service was woeful, no pre-
flight drink was offered, had to ask FAs to hang up my coat. FAs didn't
make eye contact and retreated to the galley after the meal service.
They ran out of choices for the main meal by the time they reached me.
They also ran out of US customs and immigration forms! The flight was
more or less on time. The next time I can't get a seat on Qantas, I
would prefer to fly with Air New Zealand via Auckland than another
United flight!
United Airlines review by Junko Tamura
11 June 2007 Customer Trip Rating :
IAD-MUC - MUC-IAD in Economy Plus. Booking at the desk took forever, despite the fact it was the
middle of the day on Tuesday with lack of any national holiday. Plane was a newer Boeing 777 but
was already showing wear and tear on some of the seats. Service was standard, a few smiles, but it
was very rushed. Crew did an excellent job by bringing drinks around every hour or so. IFE was
questionable. Food was surprisingly good, but return flight it was cold and made of an unknown substance. Return
flight was on a 777, as well, this time it was not as worn and showing her age. Pilots were very
nice, gave my class a shout out for being on board as a big group.
My only complaint is the lack of a good IFE and the attendant's robotic attitude.
United Airlines review by Kaj Kristensen
31 May 2007 Customer Trip Rating :
YYZ-SFO-PEK in Economy Plus. As a 1K MileagePlus member I am one of
their so-called most valued customers. If I am receiving their premium
service I feel very sorry for the rest of the passengers. The leg from
Toronto to San Francisco is a 5 hour 25 minute flight and the only thing
that is offered is soft drinks, coffee, and some pretzels. Or if you are
feeling adventurous you can invest in their US$ 5 breakfast surprise.
Only thing that surprised me was that I did not spend the next leg from
SFO to PEK in the restroom. Instead I got an exit row aisle seat (35C)
that is adjacent to the rest rooms. The extra leg room is non existent
since the space is used either by people waiting their turn in the
filthy rest rooms, or by people having long loud conversations in
multiple languages, or by flight attendants who have realized that this
is an ideal area to park their trolleys. The flight attendants on these
transpacific flights, I flew this sector 10 times last year with
United, are also unfriendly and inattentive. Headphones on both legs did
not work, and the in-flight entertainment is a joke. The seats are old
and uncomfortable on these 747-400s, and the food is simply inedible.
These transpacific flights are supposedly cash cows for the airlines
operating them, but does this mean that they have to use the oldest
equipment available? That I will be using the competition in future goes
without saying, and now I just have to find something to do with all the
miles I have accumulated with this low-cost carrier. Unfortunately the
option of giving 0 stars is not available so I will have to give them 1
star.
United Airlines review by R Jones
31 May 2007 Customer Trip Rating :
MUC-ORD-PDX First class according to my boarding pass. The seats were
the old style so not even as spacious as business class seats. Totally
unacceptable for a 8+ hour flight. FA's were always visible and eager to
please, the food was fine but nothing special. Actually, the entire
experience was boring, uncomfortable, and very ordinary with the
exception of the first class lounge in Chicago. The shower facilities
were nearly as nice as Lufthansa's first class terminal in Frankfurt,
but there's no comparison between the rest of the facilities. Lufthansa
has a terrific lounge and United can only dream of matching their
product.
United Airlines review by Dorothy Plezia
31 May 2007 Customer Trip Rating : 
SFO-FCO-SFO. Thank goodness we upgraded to economy plus. We had
emergency row seats near the galley so no seats in front of us. It was
delightful! Everything worked, food acceptable. On the way home, the
plane was not full so we had the entire row to stretch out. Overbooked
flights in IAD prompted me to give up my seat and in return, United put
me up at the Hyatt (great hotel), gave meal vouchers and put me on a
direct flight to Sacramento, my final location. The personnel was
terrific, efficient and very accomodating both on the flights and in the
airports. I will fly United again (because I am in economy plus). I
would not fly if only flying in economy. No legroom there and other
airlines offer more for the same price.
United Airlines review by M O'Donnell
24 May 2007 Customer Trip Rating :
JFK-LAX-SYD, Economy plus. I have to say that this was the worst flying
experience in over 20 years of airline travel. Even leaving aside the
fact that the P.S service from JFK missed the connection in LAX
resulting in a 24 hour delay (with our hotel vouchers useless as the
assigned hotel was full, an unwelcome experience at 1.30am) the actual
747-400 service across the pacific is substandard for 2007 eg: (no seat
back screens, substandard food, very old uncomfortable seats, headphones
which don't work). The only saving grace is that the flights are
sometimes only half full, so you need to be the lucky one to find a few
seats spare to sleep across.
United Airlines review by R Kuhlmann
20 May 2007 Customer Trip Rating :
SFO/LHR C class. Acceptable. The seat was not lie-flat but I had no
trouble sleeping 7 hours. I did not use the IFE but it was dated. The
food was fine - not great but adequate and tasty. The crew was more
interested in fulfilling tasks than in providing service. There were no
problems at all but also no feeling of connection or interest in the
passengers beyond the obligatory requirements.
United Airlines review by Renate Weber
17 May 2007 Customer Trip Rating :
ORD-MUC in Business Class - is United a low cost carrier? Yes, it is!
Transatlantic flights with old business class seats (no flatbeds), the
IFE not working during the first 4 hours, a broken headset, horrible
food and unpolite senior cabin attendants. What else would you demand
for your money? The menu offered 3 different courses. My fiance and I
decided to go for the pasta. But there was not enough pasta. So my
fiance got the "first class" pasta - which looked like our cat food and
I got the "last" business class pasta which in the end turned out to be
economy class pasta served on business class china. The service during
the flight was poor.
United Airlines review by L Reinstein
14 May 2007 Customer Trip Rating :
LAX-JFK p.s. Business Class Service. For an American carrier, not bad at all. Negative
start-no Red Carpet Room access for biz class passengers, just first. However, things improved
after boarding. Cheerful, attentive FA. Comfy seat (old biz class) for transcontinental flight.
Personal dvds, eyeshades/ear plugs passed out promptly. Two full meals - one hot breakfast (three
options), cold snack before landing (two options). Food decent, not terrific (at least fruit was
ripe). Alcohol options aplenty (I didn't indulge at the early hour), but not no champagne, just
sparkling wine (albeit with signature cocktail options). Very attentive follow-up for drinks/snacks
throughout flight. Quick, smooth flight. Staff seems to take care, which makes a difference. Bags
came out first, which is fantastic at JFK. Why can't all American biz class service have this
attention to quality?
United Airlines review by Jean-Louis Vergaert
13 May 2007 Customer Trip Rating :
Washington to London Heathrow Business Class: the main issue with UA is
the seats, now totally outdated compared to the competition (especially
the footrest which does not lift up enough), and the small IFE screen.
Otherwise the service, by cheerful Dutch stewardesses, the wine, the
cabin cleanness, the boarding, the general information, the punctuality
were of good level, not comparable to 5 stars airlines, but nothing to
complain about. For medium flights I found it perfectly acceptable, but
would never board such plane for a trans-pacific flight.
United Airlines review by Jeanie Schneider
9 May 2007 Customer Trip Rating :
LGA-IAD-GSP return. The flight from LGA to IAD took off an hour and
fifteen minutes behind schedule, leaving those with connections either
stranded or dashing to their gates. The IAD to GSP leg had one flight
attendant, adequate for a regional jet, but it would have helped if the
flight attendant spoke English. Return trip went smoothly. Seats on
regional jets reasonably comfortable, but the seat on the 757 (LGA-IAD)
was quite narrow. To summarize: I don't think I'll fly United again if
other options are available.
United Airlines review by Ros Sharp
8 May 2007 Customer Trip Rating :
Heathrow to Nashville. Transatlantic leg ok., flight on time etc.
Domestic leg from Dulles to Nashville appalling. I was only flying to
Nashville for two days for a wedding, arrived at check-in to be told
flight was over-booked and I didn't currently have a seat (this was
booked four months previously). Whilst waiting for a seat I noted that
they had eight domestic flights leaving from the same gate within 35
minutes of each other, all eight were overbooked, all eight were delayed
and as one flight came in to turn round they asked for five volunteers
not to fly because it had five broken seats ! My flight was at 5.45
p.m. so when I enquired what was the worst scenario if they couldn't get
me on my flight I was told it would be the next day and I would have to
fly from Dulles to Cincinnatti and then on to Nashville, thereby missing
half the wedding preparations. As I got a bit tearful at that point I
did manage to get one of the seats that had been given up by virtue of
bribing passengers. What a shambolic way to run an airline. My
previous two trips to Nashville with this airline resulted in lost
luggage on one occasion and a three hour wait in Dulles whilst they
tried to find both an available plane and a crew. Never again.
United Airlines review by Jean-Louis Vergaert
8 May 2007 Customer Trip Rating :
Mexico to Washington to Greensborough, business (called first) class:
check-in at Mexico airport very efficient, good lounge with free
wireless, and friendly boarding. Old Airbus 319 with seats unworthy of
normal business class, and only one movie on display - again unworthy of
minimum IFE that can be expected on a 4 hours flight. Service was
robotic, no menu, no champagne, only predictably Chardonnay. Usual warm
peanuts, salad and spongy cake reflecting lack of taste, but the Tacos
were quite decent. The arrival to Washington was chaotic as usual, with
a lot of people and long queues, which were admittedly processed quite
fast, so you don’t have to wait too much. The second stretch from
Washington to Greensborough was eventful, as quite prior to take-off,
the pilot informed us of an hydraulic problem and we had to go back to
the gate and change plane. Everyone was upset, however it must be said
that UA was quite good at informing us periodically, then found a new
airplane after a total delay of only 1 hour and half – a job very well
done. UA could be quite a decent company if they only invest a little
bit of money in the good traditional business way (menu, decent starter
and wine) which bring back bygone pleasure (in the US) to air travel.
United Airlines review by J van der Meer
5 May 2007 Customer Trip Rating :
Through the United Airlines website I booked a roundtrip Amsterdam-Los Angeles in economy. On the way
to Lax we had to transfer through Washington Dulles. The first leg to IAD was flown with a Boeing
777. United needs to upgrade their interior. Years ago they used to have modern equipment and with the latest IFE. But
today the IFE and interior is a little bit out of date. The IFE in my seat was not working properly
and also the music at the music channels was interrupted many times. The flight left on both legs
left on time which gave us a early arrival. The food in general was ok. I had the window seat before
the last row, which if you are not seated in Economy plus, are good seats. The second leg to Lax was
also flown in a Boeing 777 for domestic use. The seat pitch is less than on the international part
but still ok.
United Airlines review by S Prahalath
5 May 2007 Customer Trip Rating :
JFK to LAX and Sydney. Unfortunately I had to travel United as part of the Star Alliance round the world ticket. Check in
at JFK was slow and the crew insited on checking thru those infernal machines - I was not allowed
to check in my baggage thru to Sydney and when I asked to speak to the supervisor, I was rudely
brushed aside. The flight was cramped, inadequate leg room and definitely not the class
of service associated with Star Alliance. In LAX, I was not allowed to check in till 4 hours prior
to UA 839 departure and was adviced to "hang around" by the carousel - after talking to a very
friendly and an efficient supervisor I was finally checked in. The flight to SYD was as bad as the
flight into LAX. Old 747-400 - more than 15 years, unclean seats and inadequate leg room. Inflight
entertainment non-existent and the service as bad. The cabin crew did a good job with what was
available and were always friendly and attentive. I just cannot understand how United is allowed to be a part of the Star Alliance when they cannot
match the service provided by SAA, SQ, Thai etc. We are paying top dollar for these flights but the
service is equivalent to those found on very cheap airlines in Asia and Africa.
United Airlines review by Michael Schulte
5 May 2007 Customer Trip Rating : n/a
ICN-NRT-ORD-MLI-ORD-NRT-ICN. Never again. I was bringing my partner
back to the US during the holiday season for the first time and went
with the cheaper option of United to save nearly 50%. Everything
started off well enough. At my request we were given more convenient
connections and put in Economy Plus. Though United Economy Plus is what
economy is on any Asian airline. Before we took off I knew we were in
for a rough trip. The flight attendant distributing newspapers was
asked in Japanese which papers they had. The flight attendent barked at
her that she had no idea what she was saying and that she should ask in
English. I offered to help and was told by the flight attendant she
didn't have time. My non-English speaking Korean partner was afraid of
the flight attendants for the remainder of the trip. We were on a 777
and the remainder of the flight progressed fine. Legroom was sufficient
and on-demand service was quite nice. I have lived in Asia for many
years and return home 3-4 times every year, usually on Korean Air,
Asiana, or JAL. I will never fly United again. It was a horrible
introduction to the US for my partner and a terrible experience overall.
United Airlines review by Greg Quinn
4 May 2007 Customer Trip Rating :
PHL-ORD-PHL, first class. Seats so-so, not comfortable, and for a
domestic flight the legroom was pinched. For more than a 2-hr flight it
would've been painful. FA to ORD was competent and robotic. The meal of
a chicken wrap in first class, was a disgrace, and had not been my 1st
choice. The return was much better. The alternate meal, a salad with
grilled shrimp, was identical to the other meal of the earlier luncheon
flight. What made the ORD-PHL flight wonderful were the FAs. It was
obvious they were enjoying themselves, and that made all the difference.
United Airlines review by Shawn Smith
3 May 2007 Customer Trip Rating :
Using United.com, I booked a round trip from San Francisco to Charlotte,
connecting through DC. On the return trip, I flew from Charlotte to
Dulles and looked for my connecting flight to SFO. After some
considerable effort that I won't describe here, I learned that United
had booked my connecting flight on US Airways, departing from Reagan
Airport. When I asked how I was supposed to get to Reagan Airport, I was
told by a UA agent, "I guess a taxi?" When I asked how far the drive
was, I was told, "about an hour." I paid $80 for the cab ride and spend
most of the hour on hold with United customer service. I made little
headway with the agent (in India?) and eventually received a $100 travel
voucher.
United Airlines review by M Hodge
1 May 2007 Customer Trip Rating :
Australia-US return and various combinations thereof. I've been flying
with United for the last 10 years almost exclusively because of the
ability to bank frequent flyer miles domestically and internationally
(Qantas FF program is miserly). My chief gripe is that United and
Qantas have the transpacific Australia-US route to themselves (Air NZ
also via New Zealand), and pack their flights out anyway, so there is no
incentive to do better. Result is that you get the older, more tired
planes and their 747s really are starting to show their age. That said,
I have just had 2 return trips to the US from Australia in the last
month - both upgrades to business - and both went very well. Cabin
staff are usually friendly and helpful although I have heard horror
stories. Interiors are really showing their age on the transpacific
routes and my guess is we will continue to get the cast offs from the
atlantic route flights where they have more competition and need to have
fresher equipment. Their on-time arrival record has been very good in my
experience over the last few years (after a dismal record for a while).
If the Australian government were to open up the route to competition
from Singapore Airlines, the service would improve by 20% overnight and
United would then become a superb airline. Right now, they don't have
to, so they aren't.
United Airlines review by Tony Parry
26 April 2007 Customer Trip Rating :
LHR-LAX-LHR. Economy Plus. Pair of seats on aisle against bulkhead in both directions. Pretty
comfortable. On time in both directions. You now pay for alcoholic beverages on UK routes (I notice
comment that Paris routes are still complimentary). Movie selection OK (8 or 9 channels). Security
at LHR very long. Security at LAX now pretty slick and less intrusive than in the recent past.
United Airlines review by Seth Harrison
24 April 2007 Customer Trip Rating :
RIC-DEN and back via ORD. Check in at RIC easy, kiosk worked well. FAs
on first flight polite but nothing to write home about. It is, however,
important to note that this first flight was the only one on which the
supplied headphones worked as advertised. ORD-DEN was on an old shuttle
by United 737, which meant that there was no beverage cart, they had to
come around and take your order.FAs alright, although when I bumped my
head on the call button, I was informed that "you're only supposed to
ring that if you're bleeding." Baggage arrived promptly at the carousel
at DEN. Check in at DEN was horrible, with a very disinterested
gentleman "helping" us. Flight to ORD was delayed, but "it should take
off by 3" which would have made me miss my connecting flight. He made no
attempt to reaccomodate me on another flight to ORD, or even Dulles
(both United hubs) preferring instead to tell us that they were "all
full" without even checking the computer. UAL 246 took off at 2:20
rather than the scheduled 1:36, which had me worried about making my
connection. Flight was on a fairly well kept up 757, but IFE horrible,
tiny screens and sound that worked only intermittently. Despite a last
minute gate change I made my connection and flew hom (UAL 278) on an
extremely worn and tired 737. the baggage took a long time to arrive on
the carousel. I would consider flying United again, although it would be
for their destinations than for their service.
United Airlines review by Neill Monaghan
24 April 2007 Customer Trip Rating :
FRA-IAD Business Class. Very comfortable, though seats on the 777 not
lie flat. Food choice good, cabin crew attentive and friendly. Even
managed to have a good long nap, the first time ever on a transatlantic.
United Airlines review by Stéphane Gallon
20 April 2007 Customer Trip Rating :
LAX-HNL-LAX First class. To make it short, it might be called 'First'
but this domestic 'First' does not match the 'Business' on international
flights. All flights on time, and full. Dedicated check-in counters and
priority security lanes at both LAX and HNL. But no lounge access.
Surprising good breakfast (LAX-HNL) and decent lunch (HNL-LAX) served on
board. Poor seat comfort. No foot rest, for instance. And crowded 2-2-2
configuration on the B767 used. Poor IFE (1 movie on central screen).
Luggage delivery took ages at LAX on return flight. My main complaint
would be about luggage policy. UA seems to have introduced a new
"50lb/bag and 50$ fee for excess weight" for check-in luggage whatever
your travelling class is. This is not advertised, and not implemented at
LAX (I was lucky enough not to be required to pay the 50$ fee) but at
HNL I had to pay 50$ for 2 excess pounds. As I was only checking-in one
luggage instead of the 2 pieces authorised with piece concept rule,
ground staff suggested I bought a second bag to redispatch my luggage
and avoid the fee. Skyteam airlines limit luggage weight to 23kg
(economy) and 32kg (business / first) : much more than UA. The lump sum
fee (50$ whatever the excess is) and lack of First class advantage are
unpleasant.
United Airlines review by Bill Mountain
15 April 2007 Customer Trip Rating :
Paris to Los Angeles via Washingtonin Eco. The Paris Washington leg in a
777. Comfortable, smart and clean. Food OK, free wine and beer. Crew
good humoured and efficient. Good Selection of films etc. Transfer and
subsequent flight not as nice. Dulles airport has ambience of bus
shelter and old 757 with no meal on last leg to los Angeles. Crew OK
though and for EUR 530 it is a perfectly acceptable way to get across
the world for comparatively little money.
United Airlines review by Mike Langran
15 April 2007 Customer Trip Rating : n/a
LHR-SFO First class. B777. We were a bit daunted by this trip – first
long haul flight with a 4 month infant in tow! Check in very efficient
and friendly, fast track quiet (for a change at LHR) and plenty of time
for some lounge hopping. Quick visit to the SAS London Lounge. Then
headed to the SQ F lounge. A nice peaceful haven at this time of day –
as ever, the best selection of food of all the Star Alliance lounges.
Staff arranged for the infant stroller to be stored onboard the 777 to
ease our departure and this set the tone for the flight. Really friendly
crew who were genuinely concerned for the welfare of my wife and child.
The pilot in the rest seat even came over to show my wife (in 4J) the
extra privacy curtains this seat offers which was fantastic for breast
feeding! Usual champagne and hot nuts before take off with refills and
same once we were airborne. Lunch was a 5 course affair with Thai crab
cake, salad, filet mignon (pretty decent for an airline steak) and
cheese. IFE very dated compared to SQ etc but I had work to do on my
laptop so not a major concern. Plenty of staff trips during the flight
with food and drink. I found the United First Suite comfortable and got
a reasonable bit of sleep too.
United Airlines review by Thomas Wilmesmeier
10 April 2007 Customer Trip Rating : n/a
YYZ-IAD-EZE-IAD-YYZ. Short flights from Toronto to Dulles uneventful and
rather boring. Flight to IAD on an Embraer E-145, small plane, no
storage room and very loud inside, typical United express flight. Return
flight back to toronto from IAD on one of their new E170 which also has
a F-Cabin, seats roomy, real overhead bins, overall very nice regional
jets, nevertheless no comparison to Air Canada new regional jets of same
type, since AC offers AVOD in these jets even on the shortest trips,
very disappointing by UA. Long haul flight From IAD - EZE in
international First class on their 767-300. Small cabin with two rows in
2x1x2 seat configuration, one seat designated as rest seat for the
pilots. F-Class in the 767-300 doesn't offer the suite product of the
777 or 747 of United, nevertheless offers a comfortable sleeping seat,
although one has to say that the F-product in this plane is heavily
outdated and other airlines offer such a type of product in Business
Class, food, entertainment etc are subpar to other airlines first class,
no comparison. Fortunately I had upgraded using a systemwide upgrade
voucher, if I would have to pay for this type of F-Class, well it isn't
worthwhile. Flight otherwise was fine and crew did a good service during
the whole flight. On the return from Buenos Aires to IAD my upgrade
didn't clear and I was flying Business Class. although their seats also
here are of the older generation of business class seats, there was
enough legroom and recline to sleep relatively comfortable. Their
footrests nevertheless are awful, not very comfortable to sleep. Worst
of all the flights was again the food and entertainment. Entertainment
system isn't AVOD and the food, well, their basically two choices for
main course and a third one which was an express menu, appetizer there
was no choice and dessert was very unimaginative. All in all I got a
meal which other airlines serve in Economy class very disappointing.
Overall you can say that the flight in F-Class was Business Class in
other airlines and the business class return flight has a business class
seat with economy class service. Crew on all the flights professional
and I guess that is what counts. Overall United premium products need
some serious upgrading.
United Airlines review by Jerry Stalick
24 March 2007
SYD-LAX in Business. I have been a long-time United frequent flier. I
have travelled all over the world on UA (BKK, MUC, LHR, NRT, FRA, TPA,
DFW, DEN, MSP, EWR, ORD, LAX, SFO, etc etc). While I still am a loyal
customer, I was a little disappointed in the quality of service on this
long, long flight (13.5 hours). We sat in business class (burned all
our miles). The lunch after takeoff was quite good, but that was it for
the hot food. They set a cart of sandwiches up by the galley for us to
help ourselves during the middle of the flight, but I didn't hear any
announcements nor did they come by, so if you didn't go looking, you
went hungry. The flight attendants were fine, but really didn't spend
much time in the cabin and weren't very personable (I try to make some
friendly comments early in the flight and make sure to thank them each
time they stop by), but while they were professional, they didn't seem
to take much interest in their passengers. A bit of breakfast before
landing and that was it. We had flown Asiana on the way down to Sydney,
and there was a marked contrast in the level of service. It is
disappointing that a once-glorious monarch of the sky now provides
merely functional service, even on a flagship aircraft on a flagship
route in a premium cabin.
United Airlines review by A Ciszewski
24 March 2007
My wife and flew United from ORD to LGA on Feb 22. I purchased coach
fares and used miles to upgrade to First class and asked and received
seats 2AB (did not want bulkhead). All this was done about 2 months
prior to the flight. A couple of days before the flight I checked our
seats and found us to be reseated into the bulkhead 1CD. I called UA's
customer service only to be told "sorry" and nothing can be done and the
switch was done by a "supervisor at the headquarters". Noone contacted
us to ask if that would be OK and that is totally unacceptable. Flight
was OK, food was good and if not for the seat dilemma this would have
been a good experience.
United Airlines review by Ivan Popkowski
20 March 2007
LHR-LAX-SYD-LAX-LHR in Economy. Took the long way to Australia as United
had pretty much the cheapest fare when I booked and because of the
additional luggage you can take when your trip goes through the
Americas. The pros: helpful and friendly flight attendants, good amount
of leg room (in Economy Plus section which I was upgraded to on two of
the flights) and comfortable seats. The cons: Uninspired catering (3 and
4 flights chicken or beef was the choice for the hot meal) inflight
entertainment system that is out-dated compared to what other carriers
are offering (on the flights between Australia and USA films shown on a
projector in Economy). Clean but old aircraft. Overall a good experience
and would fly again if the price was right.
United Airlines review by R Dunigan
9 March 2007
SYD-SFO in Business Class. This was only my second longhaul flight
with UA so I approached it with some hesitation, as the first trip was
less than stellar. The 747-400 had a nice appearance, clean and well
maintained. Seats adequate, probably state of the art for business
class about 10 or 12 years ago! Multiple-choice but not on-demand
video. Two main gripes on this flight: marginal catering and
indifferent flight attendants. This is a 12.5 hour flight and somehow
they "ran out" of chardonnay in Business prior to serving the first
meal! Menu choices OK but uninspired - kind of like the ordinary
"airplane food" from the old days. On the second meal, the choice was a
little odd: fruit and yogurt plate, or a mushroom-and-cheese crepe. I
opted for the fruit and yogurt, only to be told matter-of-factly "we're
out of yogurt". FA asked her colleague if she had more fruit. Reply:
"I don't but I can mix these two little ones together" -- as if I were
not sitting there hearing the conversation. So without a word or an
apology I got my mix of someone else's fruit salad - without yogurt -
and suffered in silence. FA's seemed to be having an ongoing
conversation amongst themselves (above our heads) and were too busy to
be bothered dealing with or paying attention to passengers. Their
preoccupation with their chat and another FA's birthday celebration
unfortunately prevented them from caring about the customers on this
trip. Between the unexceptional seating, the average video system, the
below-average catering, and the uncaring flight crew, this trip was
nothing memorable. If there are other options on a route besides
United, I will be taking them next time, I think.
United Airlines review by D Jackson
6 March 2007
UA Express from GSP to CMH via IAD - bag lost out of IAD both ways. Also
had to sleep at IAD after UA decided they were the only domestic airline
that should not fly that day. When asked why, they took the "weather
related" stance, although ALL of their Int'l flights were leaving. They
cancelled a 12:35 Pm departure after 4:00 PM and as we all stood in the
4 hour wait line, heard them boarding a single flight to White Plains,
NY? By the time I was able to re-book standby for the next day, all
rooms within a reasonable distance were booked.
United Airlines review by Mike Davies
27 February 2007
HKG - SIN Economy plus. The service on this flight was reasonable,
however the state of the interior of the plane was dreadful. I took this
flight in between Air Canada, Singapore airlines and Malaysia Airlines
and United Airlines were well below the others. I am happy that I only
had three hours on this plane. The entertainment was a very fuzzy main
screen several rows ahead of my seat. The seats themselves were very
tired and worn. UA are definitely in need of an upgrade in their
product.
United Airlines review by Henrik Sperber
27 February 2007
Original itinerary SIN-NRT-LAX-NRT-SIN economy plus, but due to
overbooking I got voluntarily offloaded from the last segment and
rerouted to SIN-HKG business, and HKG on Cathay Pacific economy. Flights
in economy plus were ok and I appreciated the extra leg room. Plenty of
liquids were offered throughout the flight and staff was generally
friendly (with a few exceptions). No seat back videos between Tokyo and
LA. As for business, the food, seat, headphones and staff were a bit
nicer, and I was offered earplugs, and other stuff that used to be free
in economy on some airlines. That was it! The inflight entertainment
system was way better in Cathay Pacific economy than in United business.
The headrest in business had to be lowered during take off and landing
which meant that it was cutting in to my shoulders (I'm 6ft) during
those parts of the flight. This is what I was offered for being
voluntarily offloaded: 400 US dollars in travel vouchers on United (or
200 cash), and hotel in Hong Kong. After some nagging at several times I
also got upgraded to business on one flight, one HKD40 meal voucher
(after having explained to them that the hotel did not offer free food),
and access to the red carpet club lounge in Tokyo. The hotel at Hong
Kong airport (Regal) was relatively ok, but had a few minor downers e.g.
no free wireless internet. Basically United is not top notch, but it is
ok.
United Airlines review by J Clement
26 February 2007
LAX-SFO-SJU-IDA-LHR. Used United as the mid-part of a Star Alliance
round the world ticket. The leg from San Francisco to San Juan involved
a transit in Chicago, with about 50 minutes bewteen flights. As each of
the flights was just less than 5 hours, the only food available on board
each flight was a food box. As someone with a gluten allergy, I could
not eat any of the box selections, and there was insufficient time in
Chicago to buy anything. So it was like being on a 10 hour flight
without any food, and there wasn't much available in San Juan on arrival
at 12am! The Dulles-Heathrow flight was on a aging 777, with seatback
IFE but no on-demand function. Some of the channels on my unit did not
work. Service was polite on all segments, but not especially friendly.
Overall, the experience was just OK. Certainly more attention to meal
selection would be appreciated, as would better IFE and a freshening up
of cabins that look like they are all 20 years old.
United Airlines review by Richard Warren
26 February 2007
LHR-ORD-DEN, in Economy on a Wednesday afternoon the 777 was 1/4 full if
that. Great service from the crew and able to use Economy Plus which is
the main reason I use United. Onward to Denver was a very full 767 which
had seen better days but OK. Again the crew were friendly and the
captain even came down the back to introduce himself rather than use the
PA - nice touch. Overall a good experience.
United Airlines review by J Morgan
14 February 2007
I flew LHR to JFK and UA were great. Always happy even late at night and
one of the crew members who was on both flights even recognised us! I
have flown with Virgin before and thought they were good but have to say
United were better!
United Airlines review by Fred Barnes
7 February 2007
SFO-JFK Wanted to give United a try again, after switching to JetBlue
a few years ago. I'm staying with Jetblue. Coach to coach does not
compare. United seat pitch is too small. Economy plus does match up to
Jetblue. United crew members as a rule are understandably not as
motivated as Jetblue. The latter have profit sharing, and their company
actually makes a profit. Inflight entertainment - United is old tech vs
Jetblue..Direct TV. I travel five times a year from NYC to SFO on
business. Although it costs me an extra ten minutes or so to land in OAK
vs SFO, I'll go Jetblue into OAK hands down.
United Airlines review by B Moyo
26 January 2007
SFO to SYD Economy plus. My concern is entertainment. How in this day
and age to have a projector for a 14 hour flight is unacceptable. If you
are saving costs please let there be an option of DVD players with
installed movies for hire like on Pacific blue. Passengers like me are
happy to pay for it.
United Airlines review by James Faulkner
26 January 2007
SYD to LAX , LAX to DEN,DEN to Eagle, DEN to NY, Calgary to SFO, SFO to
SYD, First flight to LAX was good, upgraded to Business class and it was
comfortable, and FA's great. Seats comfy, food ok, but entertainment was
only of economy standard. LAX to Denver ok, no food, no entertainment,
but friendly FA's, All other flights were terrible. You get nothing
unless you pay for it, and what you pay for is horrible. Some of the
airport staff particularly in JFK and SFO were disgraceful, never seen
the likes of the rudeness we encountered.
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