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UNITED AIRLINES customer review :  22 October 2009 by M Neave   (USA)

LHR-ORD-TPA-IAD-LHR. FA's efficient with frequent drink runs, my only gripe is the cost of alcoholic drinks on board, $6 for a small beer is way over prices. Movie selections and audio entertainment on the transatlantic sectors was good, like the chance to listen to cockpit/cotrol tower conversations. Food was quite disappointing especially on the return flight to London, very small portions. Legroom was okay, better on the 767 going out than the 777 on the return trip, had an aisle seat which was good but due to the strange 2-5-2 configuration in economy would hate to be seated in the middle row of 5 and having to ask 2 people to get up if you needed the restroom on an overnight flight.

UNITED AIRLINES customer review :  22 October 2009 by Gary Greene   (USA)

SFO-JFK-SFO. Both flights on time and smooth, which is what you pay for. Outbound Business Class: food OK and FA's friendly and efficient. Return flight was oversold and we were up- graded to First. Nice seat but inedible food, surly service and long waits to get a drink or anything else. 2 FA's to serve 12 passengers and they weren't up to the task. I pity anyone who actually paid money for this.

UNITED AIRLINES customer review :  22 October 2009 by Ian Williams   (Switzerland)

Geneva to Cincinatti return via Washington. All check ins easy, chose the extra leg room at front of economy and worth the cost. Flight crews fine and available throughout the flight for soft drinks. Wine expensive - on return flight problems with the inflight video in seat backs but a night flight and no great hardship.

UNITED AIRLINES customer review :  22 October 2009 by K Wilson   (UK)

ORD-EWR in economy. Check in efficient and friendly. Onboard product was what you'd expect on a 2 hour flight in economy. Free drinks and snacks were served, seats comfortable and plenty of leg room. Overall a good experience.

UNITED AIRLINES customer review :  19 October 2009 by Howes   (USA)

ORD to PEK return - Boeing 777. Flight Attendant Service attentive, food less than five-star (1.5 star), beverages including alcohol at no extra charge. The seats in economy could be more comfortable, but getting up and walking around from time to time during the 13 plus hour flight helped. The first time I took this very flight back in 2002 the cost was less than $600. Today the same seat, on the same flight is nearly three times as high. And today you get nothing that was not available back in 2002. I'm seriously looking at Asiana Airlines for my next trip to Beijing.

UNITED AIRLINES customer review :  18 October 2009 by Chris McMahon   (USA)

Chicago-Amsterdam in Business. Upgraded to business without asking. Flight on 767 smooth and pleasant. IFE in business is good, functional and lots of options. Lie flat bed is perfect. I slept 5 hours of 9 hour flight. FAs professional and relatively kind. Unlike SFO-SYD crews who are ancient and cranky. Food was good. Flight arrived at Schiphol exactly on time. I was in center with empty seat adjacent. Amsterdam-Washington-San Francisco business class food was not as good as earlier ORD-AMS flight. Schiphol check in is kind of clinical. FAs nice but not too chatty. Seat faces backwards which is odd but not bad. On domestic IAD-SFO segment sit economy in 3rd from back row on 777 - not bad as I have the only empty seat on the entire aircraft next to me! Economy entertainment (there isn't any) and food (also none) are the downside.

UNITED AIRLINES customer review :  16 October 2009 by Simon Mennens   (UK)

LHR-IAD-EWR return. T1 (and lounge) is a vast improvement on the old facility in T3, boarding was quick. Flight on the reconfigured 767 with lie flat beds - food and cabin crew were excellent. Connection to the Newark flight efficient and the flight was quick. Return Newark to Washington the same, and to Heathrow was on older 777 which is looking a bit tired. Still fairly comfortable, if dated, and as it was a night flight I asked to be left to sleep until approach London, the cabin crew duly obliged.

UNITED AIRLINES customer review :  15 October 2009 by Patrick Bradford   (Australia)

Melbourne to Los Angeles via Sydney RETURN. I selected an aisle seat months before but on both flights I was asked to move in order to accomodate a family who wanted to sit together - you would think out of 300 odd seats they could find four in the same place. I was expecting the worst with United but found an effort was made to keep customers happy - constantly thanking you for choosing United, most staff friendly and helpful with a good sense of humour. Free drinks in Economy on this route, meals small and not very tasty but edible. The only major fault is inflight entertainment - main screen entertainment with four features over fourteen hours leaves a number of hours to be filled in.

UNITED AIRLINES customer review :  14 October 2009 by Karri Ojanen   (Canada)

YYZ-MSO-YYZ via ORD. We booked our tickets to fly from Toronto to New Orleans months ago, and paid for them online, but on the night before the trip when we tried to check in online, United wouldn't assign us seats on the first leg from Toronto to Chicago. Instead of a boarding pass, the online system gave us a "departure management card" for a the first flight, and then a regular boarding pass for the 2nd flight. At the airport, they told us to check in as usual and go to the gate, where they said we would be given our seats. Once at the gate, me and my wife asked for seats together, but were told that we can sit together only if we pay an extra $15 each for a seat. They also made us pay $15 for every piece of checked baggage. This would be ok if United was a budget airline that offered truly cheap fares and was transparent about its operations, but that's simply not the case. We paid full price for everything when we originally booked the flights but then at the airport felt like we were forced to pay for the flights again. It seems like all American airlines have fallen into a deep, dark hole by charging extra fees for what used to be standard services, but this was still the worst I've experienced. I will try to avoid United and their hidden fees and aging aircraft as hard as I can now.

UNITED AIRLINES customer review :  14 October 2009 by Jacob Forsyth   (USA)

PIT-SFO A319. Went in with low expectations especially considering the previous review for exact same route. I had a better experience than the last reviewer, but only just. Check-in long and slow despite this being the only United flight of the morning. As I had paid for economy plus I looked for the economy plus line - no such line. After waiting in the regular economy line I went over to the First Class desk to see if I could check-in there, which I could. Better signage is needed. Security lines at Pittsburgh were short thanks to the airport being huge and operating hardly any flights anymore. It was so nice for a change! Boarding was ok but a number of passengers either boarded with or tried to board with extremely large carry on. This is due to the fact that United now charge for checked baggage in economy resulting in some pretty audacious attempts by other passengers to try and bring the largest possible bags on board. Consequently, when I got on board there was no room for my small satchel in the overhead bins. UA's baggage policy is affecting passengers like myself who obey the limits and check bags in. Economy plus seats okay, but the extra leg room you pay for is hardly any extra to economy. Drinks (non-alcoholic free of charge) offered shortly after take off and before landing. Food for sale but didn't look appetizing. Crew did the rounds with water and generally pretty visible throughout the flight. Landed on time. Don't pay extra for economy plus it isn't worth it unless you are checking bags as you get the first two bags checked in for free.

UNITED AIRLINES customer review :  13 October 2009 by Patti Greaves   (USA)

I have flown United only, for over 10 years. Just finished a first class trip between Denver and Sydney. It was the worst food I have every been served in first class. Over cooked, fatty, no flavor, and simply not eatable. Everyone was complaining, regardless of the entree they ordered.

UNITED AIRLINES customer review :  13 October 2009 by Camelia Tobia   (Australia)

United was by far the worst airline I have flkon in terms of staff friendliness and assistance, both at check in and during the flight. Although I was travelling with a companion and had previously rung the airline to ensure we would be seated together, on check in we were not and were advised that there was nothing they could do. Once onboard the five hour flight I called for assistance and it took them over 20 minutes to respond to my request, and when they finally arrived and I asked for a pillow or blanket I was rudely informed that they did not have either, and the steward left just as abruptly with not so much as an apology. The whole time it felt like passengers were a huge inconvenience and they had no interest in making our flight a pleasurable one, despite it being announced on take off. The entertainment system was dismal and on a long haul flight from Australia to San Francisco, having to peer at a screen in the far distance is less then satisfying. All in all despite the cheap flight that it was, I will never fly with United again and would discourage anyone else who is looking for quality and comfort when travelling, particularly on long haul flights.

UNITED AIRLINES customer review :  13 October 2009 by G Lim   (Singapore)

SEA-IAD in Y+. Flight was on a relatively new A320. I arrived early at the airport and asked if I could exchanged my middle seat for an aisle. Check in agent was kind enough to upgrade me to Y+ (wonderful legroom) upon seeing my *A status. Flight was full but the flight attendants were courteous. As this was a red-eye, the only service offered were a couple rounds of drinks (but I slept a lot, so there might have been more rounds). There was no IFE, except audio (bring your own headphones).