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United Airlines Passenger Reviews and United Airlines Customer Trip Reports
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UNITED AIRLINES customer review : 8 January 2010 by M Howe (USA)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Premium Economy |
Tokyo to Washington via Chicago two days ago on United and I'm still regretting not flying
ANA. United's check in counter for economy was woefully understaffed, resulting in a 40
minute queue despite the available and bored-looking staff at the business and first class
check in counters. While checking in, I was offered 4 upsells by the computer (business on
TKO-ORD for $184, economy plus ORD-IAD for $34, award accelerator for $440, and premium
security for $35). I found the last one especially entertaining since Narita does not appear
to have or need a premium security line. Due to heightened security for US inbound flights,
they asked that all passengers arrive at the gate at 5:10 pm. Despite this request and the
number of passengers needing assistance, the lone gate agent did not arrive until 4:50 pm.
Luckily, I was near the front of the line, because I wanted to try using 15,000 of my Mileage
Plus miles to upgrade my economy plus seat to business class. Sadly, all economy passengers
for this flight had been booked with a fare code (L) that was not eligible for an upgrade and
that no business class seats were available for the $184 upsell either. Upon boarding, I
noticed no fewer than a dozen empty business class seats. Additionally, United will begin
charging a co-pay for mileage upgrades in the near future. For this flight and fare code, the
co-pay is $500 in addition to 25,000 miles. This is to give members "greater flexibility."
The flight itself was uneventful, aside from food that I doubt a prison would see fit to
serve. The first meal was chicken curry, which was served cold without apology or a second
try. The second meal was an omelet that had the consistency of a kitchen sponge. Neither
meal was edible by my standards, which are not picky. Drink service was frequent, with flight
attendants bringing water by several times throughout the night. Arrival in Chicago was on
time and the line through customs moved quickly. The baggage handlers in Chicago were not as
punctual as it took nearly an hour for my bag to emerge from the handling system at customs.
The second leg of the flight was on a nearly empty 767, yet the flight attendants insisted
that nobody could sit in the economy plus section (averaging 1 passenger per row) without
paying them $50 first. While the 747 from Tokyo appeared relatively modern and well kept, the
767 looked like it was constructed and last maintained during the Reagan administration.
There were panel gaps everywhere and it did not look like the overhead bins were able to latch
completely. The flight into Washington also landed on time, but my bag did not make the
connection in Chicago despite my checking the bag in terminal 5 an hour before takeoff.
Overall, this was not the most unpleasant flight I've ever experienced, but it seemed to
showcase the greed and ineptitude of United's management at every turn.
UNITED AIRLINES customer review : 8 January 2010 by J Gordon (New Zealand)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LAX-SFO. Initially booked flight with US Airway but discovered flight was operated by United.
Arrived 3hrs before flight, couldn't check in electronically because ticket was bought from US
Airways. Couldn't find any helpful United staff to assist. Found plenty of rude, arrogant and
unhelpful staff and was told to wait in the special check in line, which turned out to be the
wrong line for over an 1.5hrs before a kind fellow line waiter guided us to the right cue.
Flight itself was okay but again the FA oozed rudeness and arrogance. Seats okay, cabin
service poor, overall United and its customer service was poor.
UNITED AIRLINES customer review : 7 January 2010 by Marie Smith (USA)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
ORD-LAX-SYD and back. Trip was uneventful except for a few flight delays out of LAX. Long haul
was an aging 747 with "lie flat" beds. They did lie flat, but were not comfortable or wide
enough for most people. The service was pleasant on the way to Australia, but the return was
poor service and cold attitudes.
UNITED AIRLINES customer review : 7 January 2010 by S Petrov (Canada)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Premium Economy |
Los Angeles to Sydney on Boeing 747. Was dissapointed at lack of individual entertainment
system. Even more the movie selection shown on the main displays was quite poor. Probably will
never fly with United again. On top of that service is really bad.
UNITED AIRLINES customer review : 7 January 2010 by M Griesinger (USA)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I would rank the flight average, older plane with no luxuries. What disappointed me the most
was before I even boarded the plane I had to spend $10.50 to protect wine bottles I was taking
(I mean they couldn't tell you online that wrapping a bottle of wine in a bundle of clothes
was not good enough). Then they decided to charge me $30 for my second bag. I was surprised
and reminded them that this was an international flight and I am entitled to two free checked
bags and one free carry-on. They said that was a month ago and they changed policy. I really
wish they would just throw these prices in the ticket price and quit nickel and diming us face
to face. My overall experience with United earns my rating of 5/10.
UNITED AIRLINES customer review : 6 January 2010 by Art Jalandoni (USA)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | First |
P.S. service LAX-JFK (First), Return P.S. JFK-LAX (Business). Flight crew seemed interested in
the passengers and were quick in starting the service. We were flying on Christmas day so the
crew were extra festive. Champagne and Mimosas for nearly everyone in the cabin. Seating
clean yet a bit dated. Business class on the return was nice and crew were professional. The
one thing United needs to revaluate is the meal selection and how many times you get fed on a
5+ hour flight. On the return we only got a small serving of scrambled eggs with fruit and
nothing else (not even nuts) for the remainder of the flight. Even the flight attendants were
embarrassed by this. You'd think that United would spend more for it's premium passengers.
Even a cookie or a small serving of nuts would have been nice on a flight touting the word
Premium. This is where American Airlines trumps United : Food.
UNITED AIRLINES customer review : 3 January 2010 by J Hopkins (USA)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
LHR-ORD Business 767. Business cabin full and service as always basic and disjointed. My
steak was completely raw and I was offered an economy meal instead and no apology. I insisted
there are extra meals always in first and was told by the purser there are only 13 loaded (8
pax in first) and that the rest were for crew. Soon after a meal appeared from first, but
again no apology. It seems that business is the new economy and as always with United, the
interests of the employees come well before those of the passenger. On the plus side the new
seats are very comfortable although provide limited privacy. AVOD needs to be expanded with a
better selection. Finally, the check in supervisors at LHR need to be more professional and
not roll their eyes at each other about passengers, in full view of others - unbelievable!
UNITED AIRLINES customer review : 3 January 2010 by I Wong (Singapore)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
Singapore-Tokyo-Washington DC and back in Business Class. Generally speaking, Asian aircrew
tend to give better service. So I would rate the service for the flight from Singapore to
Tokyo as 6.5/10. Tokyo to Washington DC, I would say the level of service left much to be
desired. So overall, I'd say the rating is 5/10 for the whole flight. Aircrew made not
attempt to assist me with my luggage when I wanted it stored in the overcoat compartment (at
the upper deck). The tone/body language that the female flight attendant took with me was
rather aggressive, and the fact that she was chewing gum made her look unprofessional. The
flight attendants would refill the glass of water of the passenger next to me, but did not
take the initiative to refill mine (which was barely two inches away) with my asking. On the
1 occasion (for the whole flight) that I asked for water, the flight attendant showed me that
she had her hands full, and asked if I could wait until she had completed her work. The tone
that she took was that I was such a dolt for disturbing her while she was busy with something else.
UNITED AIRLINES customer review : 1 January 2010 by J Schroeder (USA)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
PSP to SFO two hour delay for each trip there and back. Flight home was delayed because,
according to announcer: flight crew was delayed out of SLC, and the plane was delayed out of
Fresno.
UNITED AIRLINES customer review : 31 December 2009 by J Donahue (Germany)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
IAD-FRA. Boeing 767-300 had the new seating in First and Business class. Upon check-in at
IAD the most professional and kind agent I have seen a long time. Cabin crew (IAD based) were
fabulous, serving with a smile and friendly. Meals wonderful and portions perfect. And the
seats offered me a good 4 hours of deep sleep.
UNITED AIRLINES customer review : 29 December 2009 by Ron Kuhlmann (USA)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | First |
FRA-SFO. The seats were comfortable and general cabin layout was nice. The service was
friendly and ok but not remarkable. The main course was tasty and well served but the second
service seemed to be very ordinary and a bit skimpy. Entertainment options were diverse and
the large screen was a treat. At least half of the cabin was occupied by UA staff who, while
well behaved, did make it clear that they were freebies. Overall a pleasant experience but
lacking in the subtle differences that often differentiate First and Business.
UNITED AIRLINES customer review : 29 December 2009 by Roger Stone (Australia)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
ORD-Lincoln (Nebraska)-ORD on United Express recently on CRJ200. Quite pleasant and impressive
flights, especially given the atrocious weather conditions with heavy ice and snow and low
cloud at both Chicago and Lincoln. The attention to de-icing and safety procedures by the
flight crew was also impressive. Flights were full but on-time with adequate service of soft
drinks or coffee on board provided by one hard working flight attendant. Only problem was the
overcrowded commuter boarding gate at O'Hare.
UNITED AIRLINES customer review : 26 December 2009 by A Ferari (UAE)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SFO to HKG. The plane was an aged Boeing 747. For a 14 hour flight, we were driven to the
edge of serious hunger before each meal (2 meals and a snack, in its entirety). The first
drink service was followed 20 minutes later by a meal, at which time I asked for another drink
(beer) to accompany my food. That's when I received the cock-eyed look from the flight
attendant, as if to say "Listen, I gave you a beer 20 minutes ago." I looked back at him with
a response of "well, now I have food in front of me, and beers are free." That's when I
realized you must scout out for the international based flight attendants if you want to
receive service with a smile. So I found the Hong Kong based guy and all was well.
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