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Like most if not all American airlines, there's no checked luggage allowance even flying between Canada and US. Three of us with 1 young child of 3 years old travelling for a week needed a normal sized suitcase so we got taxed 24 US$ per direction. Like everyone else in trying to save cost, we put the rest of our belongings in smaller carryon suitcases. This creates a problem when boarding. When the plane is only half full, all of the overhead compartments are filled, so at the gate we were forced to check our carry-ons as checked luggage. What shocked us the most, is that unlike most airlines, passengers travelling with young children or with difficulty don't have priority boarding. The passengers get on board by sections, like cargos (which United Airlines have been doing for 50 years - maybe they think people are cargo).

Newark-Bogota-Newark, economy, Boeing 737-700. Check-in in both Newark and Bogota was fast and efficient. My outgoing flight to Bogota was 3 hours late because the captain had not arrived in from Houston. Meals on both flights were basic sandwiches and I thought it would be different as it was an international fight. The seat reclined just a few inches, but the leg room was acceptable. Direct TV on international flights is a waste of money, as it can be spotty. Overall, the fight experience was par for the course for any US airline.

I have recently flown United for the very first time from Australia to Houston. I had read negative reviews but booked this flight because of the low price but I was positively surprised. The service of ground staff and crew were very good. Snacks and standard meals were ok. Although there was no individual in-flight entertainment I did not get bored and saw a couple of interesting movies and a few TV series. Airplanes were well maintained, seats were comfortable and overall experience was good. When I landed in LA I had to check-in my luggage after going through security but it all went smoothly and they helped go through an express lane. No complaints to reports and yes I will fly with them again!

LAX to Tokyo. Was shocked at the stewardess' unwillingness to help passenger with medical condition and the rude attitude. Checked in at the gate and told agent I had a medical condition and would need help putting carry-on bag in the overhead. Was told someone would help me when boarded. Talked to stewardess in area by my seat, before I could continue she interrupted me and said I would have to find a passenger to help me. Later I explained to another stewardess that I had a medical condition and I'd need help getting bag down from overhead area. She said that they wouldn't be covered if they got hurt getting the bag down and that I should've checked it in. Note: my carry-on is smaller than most and not heavy. This is the first time I've run into this on any flight.

LAX-JFK one way on a 757. I knew that I wouldn't be given a complimentary meal, but they served complimentary beverages. IFE good, although I still prefer the older hand controllers to the touchscreens that are now common. Crew attitude and service were pleasant. Given that I paid $167 (including all taxes and fees) for this ticket, I would have been fine with no complimentary food or drinks and minimal IFE so long as service was okay and the journey was safe.

What awful customer service! I have been waiting several weeks for a ticket change refund. I was asked for doctor verification and submitted that more than a week ago. When I called about it this evening, after going though at least ten questions and redirections from a robot, I finally got an agent. Customer service is of course, closed on the weekends, and closes before 6:00 p.m. ET on weekdays.

I am a United Mileage Plus member. This review includes comments about one international flight and one US domestic flight, both with United. Though there were more flights on our trip, these two flights are noteworthy. Our international flight was B777 from Tokyo-Narita to Chicago-O'Hare in Economy Plus. It appears E-Plus got smaller. Just didn't seem like the same amount of leg room on past trips. I had an aisle seat which consistently got hit by the food/beverage carts. I watched as the FAs went up the aisle and noticed there was no attempt to avoid hitting any of the arm rests and no apology was offered to anyone. I know the touch screens on the back of the head rest may have seemed like a bright idea instead of the remote taking up armrest space, but the person who thought of this probably never took a 12-hour flight with the back of his head rest getting hit by the person behind him using the touch screen. Not everyone realizes it is a "touch" screen, not a "tap" screen. ANA have much larger screens on international flights, and even with that larger screen they figured out how to put the remote next to the screen and not in the arm rest. FAs ran out of time to offer the last beverage service. Dayton to Chicago-O'Hare, I purchased the flight itinerary on United.com 48 days before departure. I selected available seats, but two weeks before we departed on our first leg, I noticed we did not have any seats reserved for this flight. I selected them again and didn't think of checking on them again. The night before we departed Dayton, I checked-in online and printed our boarding passes. I noticed our seats changed. I wasn't happy about it since our seats were in the last row. It was one of those regional planes so it really makes no difference where your seat is, except when it's in the back of the plane. These seats have no recline and are next to the lavatory. Fortunately, my wife and I boarded the plane in front of the over-booked group because just as I got settled, a man approached me and said I was in his seat. I showed him my boarding pass and we both had the same assigned seat. Another man came up behind him and said he also had the same seat, and yet another man showed up with a boarding pass assigning him to the same seat. FA told them to take any open seat. Why do we select our seats if United is going to change them and assign them to multiple people? Then, we arrived in Chicago to find 6 fuels trucks parked in front of our gate. We saw a lot of United grounds crew sitting around looking, but it must not have had anything to do with them since they just kicked back and even layed out on baggage trucks. That is the image United should use for their commercials! Eventually, one at a time, we'd see a person walking to their truck and move it until all 6 were gone. I wonder how many other flights waited 20 minutes because our plane was in the taxiway waiting to park at our gate? Absolutely no sense of urgency from any one we saw on the ground. It's no wonder United has one of the worst on-time departures record of major US carriers.

ORD-SEA Boeing 737-800, YVR-SFO an A319. Was pleasantly surprised by United service. Premier Access worked brilliantly at ORD, quick and efficient priority check in, security and boarding. Onboard service good on both flights with friendly crew, although seat pitch for A319 was a lot less than the 738 - keep an eye out if you're traveling short haul Economy. While food costs money, they're generally a good quality. DirectTV was available on the 738 but channels weren't that great. So as long as you have your expectations right, United is enjoyable to fly with.

Originally due to fly LHR to Newark via Olso on SAS, but due cancelation was booked on United. Got seat 1F which is a window and almost impossible to climb out over aisle seat. Apart from that, crew superb and food and drink much better than expected. First time in 10 years on United and it has improved. Arrived early and immigration and bags excellent.

LHR-EWR return in economy. Outbound the crew were friendly and professional. However being given a curry for "lunch" at 11 am is not ideal and neither is the fact the food comes before the bar service. Entertainment was good and plane (B777) was clean and relatively comfortable. There was a fair amount of turbulence enroute but no communication at all from flight deck. Return not as good. The crew were uninterested and quite literally threw our inedible food at us. Again the flight was rough and the seatbelt sign was on for most of the flight. Whilst is is not the fault of the crew they choose not to enforce the safety procedures and allow people to walk around the cabin. Leg room seemed better on the B757 than on B777 and we made good time in the air. United are competitive if you look solely on price but if its service you are after, then pay a bit more.

Flying home on United from Rome Fumicino to Washington Dulles, my husband and I had the worst experience of our honeymoon. The cabin was stuffy for ten hours, as if they turned the oxygen down. Worse was the flight crew. We observed crew bags strewn in front of the exit doors, overheard their complaining about the passengers, and had to listen to their crude jokes. When meal-time came, the male flight attendant singled out all the young girls first for their orders, bending over backward to find what they wanted. We were nowhere near the rear of the plane, yet somehow they were out of almost everything (meals, drinks, you name it) for us but not for the girls behind us. The attendent in our row insisted on handing our drinks with his fingers inside the glass, and grabbing the glass by the lip before asking if we were finished. The fasten seatbelt sign was kept on for nearly the entire flight although there was negligible turbulence. When people got up to use the restroom (it was a 10 hour flight!) the attendents would condescendingly lecture the passengers on "not being stupid". I don't expect much from an airline. A little courtesy and helpful attitude go a long way with me. This flight with United had me miserable.

B767 from Munich to Newark, and the flight was full. But it had only 2 sets of functioning economy class toilets, resulting in long and constant lines at them. Alcoholic beverages on international flights are not free. Entertainment though a good selection of movies and sitcoms were offered, headsets were of poor quality resulting in frustration for anything but subtitled movies.

DEN-PHL-DEN on United. Outbound flight on time with 20 min early arrival into PHL. Crew was old CO crew and had some moderate smiles and overall helpful to passengers. Inflight Direct TV is a great idea made the time go buy quickly. On board food purchases are decent but not great - if they are going to charge for food they should have more selection particularly for a lunch flight. Return a different story. Flight delayed 3 hours in PHL due to late arrival of inbound aircraft. I found this out about 6 hours before departure only because I checked online- No SMS or email message. I called elite line and agent was very helpful (for once) and got me on US Airways 3 hours earlier- a welcome change.

Took the direct flight from Sydney to San Francisco and return. After hearing and reading negative reviews about United, I wasn't looking forward to the trip in economy. However, I was very pleasantly surprised. The plane was spotlessly clean on boarding and the crew, especially on the return flight UA863, were very helpful and courteous. The take offs and landings were very smooth and the captains were always aware of passenger safety during turbulence and communicated clearly to passengers at all times. Both flights were on time. I'd travel with them again.

They no longer offer any free snacks just drinks, which on a 4 hour flight is too long to go without eating. When we flew to Paris, France, it was the worst experience I have had on a plane. We asked the flight attendant if we could get my wife, some champagne in Coach. She told us they didn't have any on the plane. I held up a glass of champagne they served our in-laws in first class and I asked her if she could at least get my wife some wine. She never came back, I had to find her in the rear of the plane and ask for the wine again 2 hours later. This was a red eye flight and the lights were turned down, so people were sleeping. I have to say I will never fly with United again.

Recently took UA803/804 from IAD to NRT. The entertainment in economy is great! The touch screen behind kept my 3 boys entertained. Landing in NRT very smooth. We will definitely take UA's flight again.

Flight to Tel Aviv. Businessfirst seat is very comfortable and inflight entertainment great. The real surprise was the quality of the service. It was night and day from the last flight and then I realized the difference. UA flights out of EWR use the former Continental Airlines crews. So if you have to use a US airline internationally from NYC, United is okay, but only if you fly from Newark. It's not Singapore or Emirates, but its fine.

Seems like every flight I've been on in the last month has been 'delayed because of late arriving aircraft'. Tonight we are flying from Houston to San Diego with a young child. The flight, scheduled to leave at 7 is now delayed until after midnight. We will not get to San Diego until almost 2 am. Tomorrow's plans are now shot, effectively ruining the first day of our three-day trip.

LHR-EWR and PHL-IAD-LHR in economy plus. The key lesson on this is that economy plus is not premium economy like other airlines, it is economy with more legroom and that is all. Check-in at LHR T4 was a delight as I have Star Gold status, although the Skyteam lounge has a dismal choice of food for an early evening departure. LHR-EWR on a 757, with excellent legroom at the exit row. Food out of Heathrow is edible and the IFE system has a surprisingly good range of choices, although the screens on both the 777 were tiny (both aircraft clearly quite old). Seats were adequate. PHL-IAD was a short flight on an Embraer aircraft, although the United Club at PHL is simply dire, with the air-conditioning not working. IAD-LHR on 777 was ok, but not particularly comfortable for sleeping. Flight was virtually full, so little scope to spread out. Meals for dinner and short breakfast were simply awful. United's economy class food out of the US continues to be below the standards of most other western airlines. Sleep was only aided by bringing my own mask and earplugs, although the seat width was greater than on the 757 (United hasn't succumbed to the 10 abreast trend in economy yet). All in all a fairly average trip. Legroom in economy plus makes economy bearable, but United's catering and lounges continue to mean it is an adequate airline, not a good one.

Flew from ORD to HKG a couple of times. Extra narrow seats, no personal TV, broken earphone jack. The plane was as old as it could be. The crews were rude. Only 1 checked luggage allowed for international flights. United is a perfect combination of low cost carrier service and regular ticket price. Definitely not worth the money. Avoid it if necessary.

CMH-ORD-NRT-TPE. 3-21-13. First flight out of Columbus was cancelled. The gate agent worked very hard in getting us re-booked. We did have to spend the night in Chicago. I've heard a lot of horror stories about United, but my overall experience was a good one. Being on a 12 hr + flight showed me how hard the flight attendants work. Economy plus is worth the extra money. The extra leg room was needed. Return flights were ok and on time.

Yesterday my wife and I headed to a funeral from YYZ to SFO using points. Due to the last minute nature of the trip the best we could do was YYZ-EWR-SFO on United. The first flight on a United contractor turned out to be quite pleasant and ahead of schedule. The EWR-SFO could have turned into a nightmare. Flight was loaded and ready to depart when flight controllers cancelled the landing slot at SFO. All passengers and crew were told to disembark with their carryon luggage. It began to look like a night in Newark. Luckily about an hour later we were allowed to reload and reached SFO about 90 minutes late. The three attendants were professional and service oriented. A couple of food and drink runs were followed by hourly water runs. The plane was spotless and quite comfortable. Service exceeded expectations.

Flew from IAD - Dublin. Nice plane - love the 757 Business/First flat bed seats. Crew were accommodating and friendly. One of the nicest trips on UAL that I have had in recent memory, realized it was a former Continental crew. There is a difference! My return from Europe was a non-stop from LHR-SFO. Business was full but I had the upper deck. An almost 11 hour flight and the 2 FA's upstairs did the minimum. They were perfunctory and simply did their job without much enthusiasm. You had to ask for everything extra. How can 2 different flights on the same airline have such different crews? UAL have a long way to go before the UAL in flight crew get it together.

Honolulu to San Francisco in economy on an overnight flight and return in first class. The ground staff in HNL was very nice, while in SFO was unfriendly and impolite. One of the male FA on flight to SFO was rude when I pressed the button during the flight and ask for more drinks. I feel pretty annoyed with the impolite attitude of staff toward passengers. United is going to be my last choice for international flights.

A group of 4 of us were traveling from San Francisco to Maui non-stop. We were delayed 45 mins because one of their flight attendants was "running late". Finally up in the air and we got almost halfway to Maui when were informed that we had to turn back around to SFO because their navigation system had malfunctioned. We were on standby for about 6 hours and all they did was give us a $10 voucher to go towards a meal and drink. We finally got to Maui around 11pm, 1 day that we paid for was completely gone. Not only that, our friend who is about 6'7" had paid extra for Economy Plus on our first flight there (clearly he needs the extra leg room). He was stuck in economy on our 2nd flight there. I've heard from a few friends that they have had travel nightmares with United as well. We won't be flying with them again.

Flew Business class LAX-LHR (777) and FRA-SFO (747) and was pleasantly surprised. Past experience on United has been very disappointing. On both of these flights, however, the crew were professional, attentive and friendly. Even the ground staff at all the airports was better than I have experienced over the past 5 years. Yes, the business lie-flat seats are narrow. And the opposite facing seats are really strange and it is difficult not to make eye contact with those facing you. But the overall experience was good. Hate the 777 configuration of 2-4-2, but love the upper deck of the 747.

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