UNITED AIRLINES   Passenger Reviews and Customer Trip Reports

UNITED AIRLINES customer review :  24 October 2009 by A Jalandoni   (USA)

JFK-LAX Premium Service. Polite, presentable and professional crews. Champagne and orange juice before take-off. Food and entertainment similar to an international flight.

UNITED AIRLINES customer review :  22 October 2009 by M Neave   (USA)

LHR-ORD-TPA-IAD-LHR. FA's efficient with frequent drink runs, my only gripe is the cost of alcoholic drinks on board, $6 for a small beer is way over prices. Movie selections and audio entertainment on the transatlantic sectors was good, like the chance to listen to cockpit/cotrol tower conversations. Food was quite disappointing especially on the return flight to London, very small portions. Legroom was okay, better on the 767 going out than the 777 on the return trip, had an aisle seat which was good but due to the strange 2-5-2 configuration in economy would hate to be seated in the middle row of 5 and having to ask 2 people to get up if you needed the restroom on an overnight flight.

UNITED AIRLINES customer review :  22 October 2009 by Gary Greene   (USA)

SFO-JFK-SFO. Both flights on time and smooth, which is what you pay for. Outbound Business Class: food OK and FA's friendly and efficient. Return flight was oversold and we were up- graded to First. Nice seat but inedible food, surly service and long waits to get a drink or anything else. 2 FA's to serve 12 passengers and they weren't up to the task. I pity anyone who actually paid money for this.

UNITED AIRLINES customer review :  22 October 2009 by Ian Williams   (Switzerland)

Geneva to Cincinatti return via Washington. All check ins easy, chose the extra leg room at front of economy and worth the cost. Flight crews fine and available throughout the flight for soft drinks. Wine expensive - on return flight problems with the inflight video in seat backs but a night flight and no great hardship.

UNITED AIRLINES customer review :  22 October 2009 by K Wilson   (UK)

ORD-EWR in economy. Check in efficient and friendly. Onboard product was what you'd expect on a 2 hour flight in economy. Free drinks and snacks were served, seats comfortable and plenty of leg room. Overall a good experience.

UNITED AIRLINES customer review :  19 October 2009 by Howes   (USA)

ORD to PEK return - Boeing 777. Flight Attendant Service attentive, food less than five-star (1.5 star), beverages including alcohol at no extra charge. The seats in economy could be more comfortable, but getting up and walking around from time to time during the 13 plus hour flight helped. The first time I took this very flight back in 2002 the cost was less than $600. Today the same seat, on the same flight is nearly three times as high. And today you get nothing that was not available back in 2002. I'm seriously looking at Asiana Airlines for my next trip to Beijing.

UNITED AIRLINES customer review :  18 October 2009 by Chris McMahon   (USA)

Chicago-Amsterdam in Business. Upgraded to business without asking. Flight on 767 smooth and pleasant. IFE in business is good, functional and lots of options. Lie flat bed is perfect. I slept 5 hours of 9 hour flight. FAs professional and relatively kind. Unlike SFO-SYD crews who are ancient and cranky. Food was good. Flight arrived at Schiphol exactly on time. I was in center with empty seat adjacent. Amsterdam-Washington-San Francisco business class food was not as good as earlier ORD-AMS flight. Schiphol check in is kind of clinical. FAs nice but not too chatty. Seat faces backwards which is odd but not bad. On domestic IAD-SFO segment sit economy in 3rd from back row on 777 - not bad as I have the only empty seat on the entire aircraft next to me! Economy entertainment (there isn't any) and food (also none) are the downside.

UNITED AIRLINES customer review :  16 October 2009 by Simon Mennens   (UK)

LHR-IAD-EWR return. T1 (and lounge) is a vast improvement on the old facility in T3, boarding was quick. Flight on the reconfigured 767 with lie flat beds - food and cabin crew were excellent. Connection to the Newark flight efficient and the flight was quick. Return Newark to Washington the same, and to Heathrow was on older 777 which is looking a bit tired. Still fairly comfortable, if dated, and as it was a night flight I asked to be left to sleep until approach London, the cabin crew duly obliged.

UNITED AIRLINES customer review :  15 October 2009 by Patrick Bradford   (Australia)

Melbourne to Los Angeles via Sydney RETURN. I selected an aisle seat months before but on both flights I was asked to move in order to accomodate a family who wanted to sit together - you would think out of 300 odd seats they could find four in the same place. I was expecting the worst with United but found an effort was made to keep customers happy - constantly thanking you for choosing United, most staff friendly and helpful with a good sense of humour. Free drinks in Economy on this route, meals small and not very tasty but edible. The only major fault is inflight entertainment - main screen entertainment with four features over fourteen hours leaves a number of hours to be filled in.

UNITED AIRLINES customer review :  14 October 2009 by Karri Ojanen   (Canada)

YYZ-MSO-YYZ via ORD. We booked our tickets to fly from Toronto to New Orleans months ago, and paid for them online, but on the night before the trip when we tried to check in online, United wouldn't assign us seats on the first leg from Toronto to Chicago. Instead of a boarding pass, the online system gave us a "departure management card" for a the first flight, and then a regular boarding pass for the 2nd flight. At the airport, they told us to check in as usual and go to the gate, where they said we would be given our seats. Once at the gate, me and my wife asked for seats together, but were told that we can sit together only if we pay an extra $15 each for a seat. They also made us pay $15 for every piece of checked baggage. This would be ok if United was a budget airline that offered truly cheap fares and was transparent about its operations, but that's simply not the case. We paid full price for everything when we originally booked the flights but then at the airport felt like we were forced to pay for the flights again. It seems like all American airlines have fallen into a deep, dark hole by charging extra fees for what used to be standard services, but this was still the worst I've experienced. I will try to avoid United and their hidden fees and aging aircraft as hard as I can now.