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United Airlines customer review :  22 February 2010 by Kevin Mann   (UK)

Due to fly LHR-IAD-TPA on 10 Feb, on arriving at check in told by very staff flights to IAD cancelled but rebooked onto ORD flight, and upgraded to First Class. Very helpful ground staff at LHR, flight to Chicago excellent with good food and comfortable seat (1A). Staff at ORD business lounge need an injection of humour, and even the faintest smile would be appreciated. Flight to TPA again good crew and acceptable food. But why do they allow huge carry-on luggage, which takes forever to load, and delays departures. Return flight in business class TPA-IAD-LHR with good crews - LHR based flight crew on IAD-LHR, so much nicer and even smiles. Old business class seats on 777, but comfortable and food of a high standard.

United Airlines customer review :  22 February 2010 by G Davis   (USA)

SFO-PEK on 777 with old business class seats. These seats really are terrible on a 12 hour flight. Other than that, service was great, flight on time, boarding efficient, meals OK. AVOD is not on demand. If you miss the start of the movie cycle you have to wait for it to loop around to the start again. Selection of movies good. Not a bad product if you can get it cheap with a mileage upgrade, but if you are paying cash use another airline on this long flight.

United Airlines customer review :  22 February 2010 by David Russell   (UK)

LHR-LAX-HNL return. All the aircraft are starting to show their age. No problem from London to Honolulu, no delays and luggage arrived OK. On return flight delayed HNL-LAX due to power problems in HNL then on landing at LAX due to aircraft flap problems. LAX-LHR delayed by nearly an hour due to phone not working from Cockpit to Cabin crew. The planes are getting old and showing it. International flights OK with regards to food and service but amazes me that on a five hour flight from LAX to HNL you have to buy food. Having now experienced United first hand I would use again but just in case make sure you have good connection times. If you can afford the extra go economy plus as the extra leg room is needed on the long flights and well worth the extra cost.

United Airlines customer review :  20 February 2010 by David Ma   (USA)

SFO to TPE via NRT in Business class on upgraded 747-400 with new seats. All flights on time and flight attendants professional. Food just ok and is the thing I can complain about. Seats lie 180 degree flat and entertainment system worked. Purchased an I-Pod connector and used it with my iPhone without any problems.

United Airlines customer review :  20 February 2010 by I Miller   (Germany)

MCO-IAD-FRA. The 757 out of MCO was great as was the check in lady at Orlando. Crew were good. Red Carpet lounge was the pits and unfriendly counter staff need an attitude check - reminded me of a divey bar somewhere. IAD-FRA seats are narrow in business (we had 7ABC) although full recline welcome. Cabin staff in attendance, nothing more. The service was perfunctory and cold. The meals we had were quite good and matched any airline food we have had.

United Airlines customer review :  20 February 2010 by S Adlam   (USA)

LAX-NYC-LAX Business. PS service to JFK was excellent. The standard midnight picnic, sleep and arrive. Cabin clean and crew polite and make you comfortable. Return in standard Business Class was comfortable. People seem to have very bad experiences with United but I find this a rarity when I fly them.

United Airlines customer review :  16 February 2010 by D Ward   (USA)

OMA-ORD-CUN-DIA-OMA. We normally fly Continental through IAH for our annual trip to CUN. Using frequent flier miles we had to fly United to get decent times and go through Chicago on the way down and Denver on the way back (in the winter). The crew were pleasant and helpful. I will never fly through DIA again, customs and bag recheck is awful, no direction, complete cluster, I guess we are just used to the seamless flow through IAH. The seats are not very comfortable on United, but I can't discount their other services.

UNITED AIRLINES customer review :  12 February 2010 by Chris Brown   (UK)

We flew on a family holiday to Florida with United Airlines. Never again - we missed our connection flight (which was their fault) and they just put us on standby, for which we had to wait until the next day. On the return flight, not only did my wife have a broken seat on the aircraft, but they also lost our luggage - which they have still not found!

UNITED AIRLINES customer review :  12 February 2010 by M Furneaux   (UK)

LHR-IAD-LHR ageing B777 outbound, old business class seats are terrible - on a daytime flight are better than economy! Check-in seamless and quick, as was fastrack through security. New Star Alliance Lounge in Terminal 1 a bit sterile, and I preferred the old lounge in Terminal 3. Boarding was very efficient with premium passengers first. Crew quick to greet, take coats and serve drinks. Service was good and I found the crew that friendly and funny. Food was OK, nothing special. On the return flight just about everything perfect, same old 777 but a great crew, decent food, wine and on-time arrival.

UNITED AIRLINES customer review :  10 February 2010 by L Nkemdiri   (Canada)

Calgary to San Francisco in First. Plane was more than an hour late. Meal comprised chocolate chunk cookies, potato chips, Grissini bread sticks with sesame seeds, sweet and savoury cocktail mix, Golden butter crackers, Peppercorn parmasen cheese paste. The affair packaged and presented in a card box proudly decorated with a "United First" logo was served over a paper towel table cloth.

UNITED AIRLINES customer review :  8 February 2010 by M Kroeker   (Canada)

This airline gets worse with every passing year. Recently traveled YWG-DEN-LAS. YWG-DEN was delayed almost an hour, very few announcements made, departure screen never even showed a delay. Finally board an hour later, flight uneventful, flight attendant disinterested in her job, seats are worn out and the RJ's they use are ancient. Got to DEN and walked onto the plane. Our connection time went from 1.5 hours to nothing, full B757, seats are so cramped, flight attendants rude and surly. Arrived on time but our bags took almost an hour to get. Return was LAS-ORD-YWG, full A320, again seats tight, service was better but most UA FA's seem to hate their job. Most FA's over the age of 50, look tired and disinterested. Connection in O'Hare was fairly painless, flight left on time and arrived early, new CR7, seats were fairly comfortable. As someone who travels often for business, am glad there are other options out there. UA needs to give their head a shake and think about who's keeping them employed.

UNITED AIRLINES customer review :  6 February 2010 by Hugo Soul   (UK)

LHR-ORD return. Complimentary upgrade to Economy Plus with Premier status. Not fair to describe Economy Plus as a premium product - same cabin, same seat, same food - just a bit more legroom. That said, on a 9-hour flight, an extra few inches' space goes a long, long way. Crew fine both ways but not visible outside of mealtimes. Food pretty dire. Entertainment very poor. A typical transatlantic crossing with a US airline - acceptable, but nothing more.

UNITED AIRLINES customer review :  5 February 2010 by J Bewerse   (USA)

Boston, MA to Eugene, OR and back again. I fly with my cello (a large musical instrument), which I have to buy a ticket for. Some airlines have very specific requirements for where the cello is seated and some don't. I've flown dozens of times and encountered both situations. United is one of the airlines that definitely does require specific seats. The big problem is, they are totally unhelpful and rude about fixing any seating errors. I was snapped at, scolded, misinformed, and treated as an annoyance. At each step of the flight I asked what I needed to do to make the process easier or to fix the upcoming problems. If I was told a problem would already be taken care of, it wasn't. If I was told to go to a certain person to fix the problem, they couldn't. When I was told people would know I was coming, they wouldn't. Communication was horrible and the attitude of United personnel was horrible to match. I understand that my situation was a little special, but there is no excuse for rudeness and ineffectiveness. If you are an instrumentalist or traveling with anything but the most standard of circumstances, avoid United Airlines! Of the dozens of times I have flown, this was the worst flight experience I have ever had.