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United has direct TV as their in-flight entertainment but they never mention that if you are travelling outside of the US all you will get is a couple movies and none of the channels advertised. The only reason I spent $9 on it was to watch some football during my 4hr flight to Newark, not once did it ever anything say about being out of range or only a select number of options would be available.

I am a 2 million mile lifetime flyer with 1K status. Virtually no opportunities exist for upgrading from major airports such as Heathrow, Kennedy, San Francisco, etc. This was the case on this trip. I ended up in a middle seat in economy although I have flown almost 200,000 miles this year and have been a loyal customer for 30 years. No preference is given for loyalty or earned status. The flight, as always, featured the usual mediocre service and food found on United. Bland meals, few smiles, no thank you's - just an unhappy flight crew doing the minimum. Planes are old and tired. Seats are hard and worn and there is no personal entertainment system. Overhead reading lights did not work in my section, but no one really cared. If there were an alternative American carrier I would switch in a minute.

SYD-SFO. Departed Sydney on UA 870 one hour late. Flight Attendant advised that there were 80 free seats in Economy so passengers capitalized on this by moving to free seats/rows when the seatbelt sign was turned off. Dinner was served an hour after takeoff and was a choice of a vegetarian pasta or, chicken with vegetables. The pasta which although was piping hot, was bland. A mid-flight snack was offered which consisted of a turkey roll and one macadamia cookie. Breakfast was served one hour outside of San Francisco. Complimentary beverages were served with a surprising selection of choices. Spirits were $7 and payment method was only by credit or debit card. Service was efficient but not exactly friendly. Flight Attendants only responded to passenger call bells after the first meal service as they more or less vanished. Water was only offered at the first of three drinks services. Seats and entertainment (no AVOD - just the communal screens) are poor and an embarrassment to United. For those wanting to sleep, it was near impossible due to the video 'entertainment' running continuously for the 13hr flight.

Flights were on time and boarding was speedy at both ends. Food ok but nothing special. Leg room and seat width a little lacking in economy - this was sleep limiting. Seat back entertainment/information units were not working in our section of the plane outbound which was a big disappointment. Cabin Crew worked briskly during the flight but, never once did they smile. In 30 years of flying I have never seen such stony faced crews. This alone, would make me look for an alternative carrier next time. A smile and a bit of warmth goes a long way.

We were to fly Regina to LAX today. We arrived at the airport checked in, waiting to board when they announced our flight was cancelled due to mechanical reasons. We were given a 1-800 to call (which was not for international) to rebook our flights. There were no flights available until 4 days later. No offer of a different plane, nothing! It was the most bizarre flight cancellation I have ever witnessed. They won't even reimburse us our $75 we paid for checked luggage. Never United again.

SEA-LAX-SYD-MEL. We chose United as they were the cheapest fare we could find at the time. Flights left on time, flight attendants were courteous and food and drink services reasonable. Paid for an Economy Plus ticket on the SEA-LAX leg, well worth the money, the extra leg room was appreciated especially on the cramped CRJ700 aircraft. It was a pain arriving in Sydney only to go through a security check so I could enter the transit area and jump straight back on the plane to Melbourne - really. This seemed waste of time and poor airport management. Not the airline's fault though. Connection at Los Angeles seamless, a short walk from T8 to T7. Would consider United again for future US flights.

We were travelling to Mumbai via Newark a week after Hurricane Sandy. The Nor'easter the following week had United change our booking to 3 days later instead of re-routeing us through a different route. I spent 2.5 hours with the reservation agent to be told that long haul flights will be taking off from Newark and we were routed through Chicago to land in Newark. I was sceptical of any flights taking off from Newark given the sever weather advisory. The reservation agent refused to book us via any other route. So we land in Chicago to catch our flight to Newark only to realize that all flights in and out of New York Area have been cancelled. So we approach the reservation desk at the Chicago airport. Staff there was extremely rude and nonchalantly asked us to spend a couple of days in Chicago until we can catch a flight to Newark and through to Mumbai. So again we spend two hours on the phone with the reservation agent who re-routed us through London on Air India. The economy plus seats were not that much more comfortable than the regular seats. Our Chicago London leg did not have these seats, even though we paid extra money for it. The entertainment system did not work in this old aircraft.

GIG-GRU-IAD-LAX. Despite my last positive experience on United, I cannot say the same for this recent trip. Trip from Rio to Sao Paulo and onwards to Dulles was on a really old 777 - must of not been retrofitted yet. The flight was oversold, so I guess having snagged the very last row seat on the plane makes me lucky, but I didn't feel so lucky a few hours into the flight journey as it turns out the seats in the last row do not recline. The meals definitely need to be improved on because what was served onboard was unacceptable - brittle and brown colored salad, rock hard bread, and bland chicken. The trip turned even more sour once I arrived in Dulles to discover my flight to Los Angeles had been delayed by three hours due to a mechanical issues with the plane. If it weren't for United being a part of the Star Alliance, I wouldn't fly with them at all due to their inconsistencies.

Our flight from San Francisco was delayed for 3 hours, we had to stay in the airport over night and the flight left at 2am. Flight arrived 3 hours late so we missed our connection from Chicago to Hartford. Customer service didn't know anything about changing the flight and stand-by. We stood at the customer service desk for one hour and finally got rebooked for the next flight, however, seats were not guaranteed. Will never fly UA again.

Las Vegas to Chicago. Had purchased Economy Plus seats at an extra charge to accommodate my wife who has MS. We were summarily kicked out of our paid seats and separated and put in two economy seats. The gate personnel were rude even as I explained the medical reasons for our purchase of upgraded seats and did everything in their power to ignore us!

IAD-IAH-MEX, MEX-IAD in economy. Full flights, but orderly and timely. All very positive, but I did miss a lunch service on the 4 hour long MEX-IAD flight which was smack at lunch time. The buy on board options were unappealing and few if any passengers took advantage. Otherwise, nice cabin crews, clean planes. Not United's fault: 75 minute line for passport control upon return at IAD.

Manchester to Orlando via Washington with my wife and son in economy. Flights were all on time and the planes modern and clean. Staff were efficient and polite and we received plenty of free soft drinks, even in economy. Entertainment on the transatlantic segments of the journey was first class with loads of top movies, TV shows, music and games. My only point of slight concern is that the legroom on the transatlantic flights is not as good as other airlines but if this is a real problem then people can always upgrade to premium economy. All in all, I consider that we had a fair trip and service for the money I paid.

Houston to São Paulo, arrived from Austin to catch flight only to be told I had not been given a seat number and the flight was fully booked. This was a connecting flight to São Paulo, so they left my luggage on the plane, I was redirected to Buenos Aires then to São Paulo at 22:00, this flight was cancelled. Then had to wait 3 hours to re-route the next day. They sent me to the airport hotel that was fully booked so was told to make my own arrangement for another hotel, which I had to pay for my self. And then make my own way to the airport the next day.

I just completed an 11 day business trip to the US from Japan - all of it on United. In one word I found United to be squalid and on a par with the rest of the US carriers that operate international routes. The planes tend to be old and lack any passenger comforts such as individual entertainment in economy or economy plus, and are generally dirty and unkempt. Staff all seem to be fed up and rude to customers. Food is cheap, bland and disgusting. For the same money I can have a really great experience on almost any Asian carrier with a new plane, young attentive staff and good service. I will in future limit any flights on US carriers to the domestic flights where an alternative is not available.

I frequently travel to India for business. The flight and departure from US is good however the return experience from India is horrible. There is an unexpected second security check at the gate before boarding. What is more annoying is the utter chaos there. There is only one line with no consideration given to priority - gold/silver status members which continues until boarding. The instructions are not clearly communicated which prolongs the time on the line. Quite frequently especially at the Mumbai airport there is not enough seating and people are left standing in line on the corridors. The Delhi airport at least has more room and seating.

Flew UA83 DEL-EWR in Business/First cabin of 777-200. Usual story of attendant on one side of the aircraft who is great, friendly, personable, but the other attendant in the same cabin working the other aisle is perfunctory, never smiling, tossing things at you and generally unpleasant. Unfortunately I was subjected to the latter. Told my dinner option was unavailable because I was the last to board and be asked. Why do they not wait until everyone has boarded, then figure out from the manifest who are the high-tier travellers to whom a full selection of meal options should be given as a matter of priority? Having been 1K or Global Services for all of the last decade, I don't appreciate when someone who got upgraded at the last minute gets the meal of their choice when I don't. On this flight, seat belt sign left of for more than the first hour of flight, and certainly well after reaching cruising altitude when there was zero turbulence. I think this is the cabin crew and flight crew colluding so that the cabin crew and get through their perfunctory and rushed service without being inconvenienced by passengers getting up to use the lavatory. Bottom line -- everything seemed to be all about the crew, with the passengers just there to be fed and done with. Good seat and screen.

In September my husband and I travelled this airline from Newark to Los Angeles and back. Before our journey we read some pretty bad reviews of United, but they proved to be wrong. We were positively surprised. Plane departed and landed on time, the crew were nice and the cabin was very clean. They served free beverages even though we were travelling in economy class. They also have great entertainment service. I really have nothing to complain about (maybe seats were a little bit uncomfortable for a short person).

Our flight from Edmonton was delayed 2 hours, needless to say most people lost connecting flights in Houston including us. Houston personnel did a good job in arranging a reconnect for us and supplied food vouchers. United staff in Houston were confused over the reason for the delay as they were told it was a mechanical issue but it was a customs issue. On our return flight from New Orleans, shortly after boarding , we were told that United's world-wide computer system had failed. After 2 hrs on the tarmac we departed to Denver being told that we might still make our connection as our flight had not departed for Edmonton. The flight crew took no control of departing passengers with tight connections so we got to our connecting gate just in time to watch our flight leave. After waiting in Edmonton for 5 passengers in Customs on the way down for 2 hrs, could they not have held our connector for 10 minutes? We had an 8 hr wait in Denver to get a flight. Customer service at first offered us no food vouchers but after talking to others who were issued $20.00 per passenger vouchers we asked for the same.

I flew once transcontinental and another transatlantic. I was pleasantly surprised by the service. Transcontinental flights were IDA-LAX in July. No delays and many round of free soft drinks with clean cabins. Second one was transatlantic flights, supposedly, SEA-EWR-GVA in Nov. The direct SEA-EWR flight was cancelled and first I flew to OHR, then the further flight was cancelled. Customer service staff were kind and patient to find alternative flights and put me on a UA/LX flight via LHR.

Recently got back from a trip where we, a family of four, flew on 4 different United planes. First time flying United and was disappointed. No entertainment on 3 of the planes whatsoever and on 1 you had the option of paying $7.99 to watch movies that you had to wait to start. Drinks only offered once during each flight. No food available on any. No pillows, no blankets. Overhead compartments were packed and we couldn't get our small carryon bags into them and had to put them under the seat, occupying the tiny space we did have for leg room. Compartments were packed with small suitcases b/c United charges for checked luggage. We did check our suitcases, however, 4 of them were lost and not found until 3 days later. A couple of the attendants were snarly, but overall the majority were professional. My one good comment is that the planes arrived on time to all our locations. But our connecting flights on American Airlines was far superior and accommodating.

Flew LHR-LAX, then SFO-LAS-EWR and EWR-LHR. Business class across the Atlantic, First class domestically. I wasn't expecting much from reviews and was pleasantly surprised. All flights on times. Food good on all flights and I would rate as excellent on the EWR-LHR flight. I particularly liked the ice cream sundae desert, and the water glass that was permanently topped up. IFE good, and crews friendly. Seats comfortable, my only complaint is that the business class 2x4x2 seating on the 777 is cramped and far too narrow. As a seat it's fine, as a bed it's not good as due to the lack of width, however, as I worked through the flight and didn't wish to sleep this wasn't an issue - a night flight may have led to a different comment. All in all, a pleasant surprise and good value - would certainly consider United in future.

Baltimore (BWI) to LAX direct. A new 737-900 however the seating configuration did not include Economy Plus. Seat was incredibly tight for leg room. It didn't help that the middle seat of this full flight was occupied by a woman with a 16-month old child. I would have hoped that the cabin crew would have done something to allieviate the pain but they were unsympathetic. An hour late getting off the ground and there was little urgency from the crew. I thing some will like the gleaming new planes but I would prefer friendly and attentive service. I don't think it's just me, but service on United since the Continental merger has been very poor. I would have hoped they'd had sorted it out by now.

Return from BOS to SNN via EWR (Economy Plus). Very impressed with whole experience. Flight attendants were friendly and professional. Seats in EconomyPlus worth the extra fee. Would definitely do it again. While I prefer AerLingus non-stop, this was a great alternative.

SEA-LAX-BOS-SFO-SEA. All flights ahead of schedule. Service was mixed from excellent in business on SFO- SEA (Nov 5, 10.41pm dept) route to indifferent at best on LAX-BOS also in business (Nov 2, 10.35pm dept). Flight attendant disappeared after first round of drinks service. I was surprised how poor service can be provided in business class. SEA-LAX and BOS-SFO in economy service was far superior to the one in business on LAX-BOS leg. Overall top notch service except for one lazy flight attendant for which I take 2 points off perfect score.

United Flight 104 which left Boston 26 Oct 2012 about an hour late, due to a mechanical problem. One announcement was made to let folks who have a connecting flight de board first, in hopes of catching connecting flights, however many passengers ignored this. Once we landed, very few passengers let others depart first and the entire front half of the plane was empty when the last half started to exit. I, as well as about 20 others, missed connecting flight - I missed mine by 15 minutes, if I was able to get off in a prioritized fashion, I would have made the flight. Instead, I stood in line for 2 hours to get vouchers to stay over night (without luggage) as there were no other flights out that night. In sum, I felt that United could have handled the delay better meaning fewer folks would have missed their flights and United wouldn't have spent so much money on vouchers for rooms and meals.

SFO-HKG on 747, returning NRT-LAX on 777, both in Business. Outbound trip on a 747 reconfigured to the new business class. I had an upstairs seat, which is configured 2x2, whereas the downstairs area is configured 2x4x2. The seats now recline to a full flat 180 degrees. No more sliding downward as you sleep. Seats are definitely an improvement, however they turned the business class cabin into a can of sardines. The seats are 8 abreast (in coach they are 9 abreast), and extremely narrow. It looks, and feels, extremely cramped. The meal service was acceptable, AVOD allegedly good (I don't use it), and the staff polite, functional, and generally indifferent. Two days before my return NRT-LAX flight, I got an email from United apologizing in advance for switching to an old version of the plane which doesn't have lie-flat seating. When I boarded, it looked like something out of the 70's, with retro space-age seat styles, a seat that didn't lay fla, mechanical controls, and tattered edges. However, at least the seats were wider than what is now available on the 777 and fortunately the middle seat was empty. The only reason to fly United's 777 in business is if you pay a very cheap coach fare and get a confirmed upgrade, otherwise, I'll simply pay more to another carrier and fly in confirmed comfort. The design of the businessfirst cabin was very poorly thought through. A real pity, because if they had left the configuration 2x3x2 they could have had a really desirable product.

My family of 5 took our first family vacation. On the way to Florida we had a 2 hour delay, however, on the way home we got stuck in Chicago for 4 hours only to learn our flight had been completely cancelled. I then had to stand in line for 2 hours to be told there is nothing they could do for us. No accommodation at all and we were to stay at Chicago airport with 3 small children until the next day. We got a rental and drove 4 hours home. Once we were home trying to deal with United was 10 times worse. I didn't think it could be possible.

If you have to fly United and connect in Charlotte - don't! We connected there coming back from Mexico and missed our flight (they thought we could come in from a foreign country, go through customs, and through security in under an hour). Customer service didn't appear apologetic. After we missed our flight, the only available flight was to Pensacola, which is an hour away from Mobile, 6 hours later. Then, we went to pick our bags up the next day in Mobile, and they had flown them to Gulfport. I am dissatisfied with our experiences with this airline and will discourage anyone from using it.

First class from LAX to MCO. Waiting in line to check the bags, the attendant directed us to window 19, even though there were customers using it. As we stood there, customers behind us took window 18 and 20, which were empty! Elderly couple in front of us was having some issues. Meanwhile, other customers approached empty kiosks on both sides of us. Finally, I went to an empty kiosk. Input my confirmation number and the machine said "too late". Bags are supposed to be there 45 minutes before departure and we missed it by 5 minutes. We asked the attendant what to do, she shrugged and said we could take an economy flight with a connection, that landed 8 hours later! So we dragged our 5 bags two terminals away, to American Airlines. I've been a United customer for 30+ years, but this was the last straw.

Return flights Dublin – Washington DC – Dublin on Boeing 757-200, Enhanced Economy. Check-in, boarding, in-flight care and catering all satisfactory – nothing outstanding but no problems or unpleasantness either. Enhanced economy buys you extra legroom nothing more, everything else is as economy, but the added cost is very reasonable compared to other carriers’ charges for premium economy or business. The extra legroom makes all the difference, its roomy even if the passenger in front tilts his seat back, and if and when I fly the Atlantic again and United serve the destination then this is probably the way I'll go.

Last month I flew PEK-IAD in first class. Two days before the flight United switched aircraft from a newer 777 to a very old 777 with more seats in F and very worn out. They changed my seats but I caught them and fixed it because I check my seats on United daily. Now I am booked on ORD-SIN with a stop in HKG. I booked 3 weeks ago for a March departure and they have already changed my seat six times. When I called them they told me there was a problem with the seat map for that flight and it won't be fixed until sometime next year, check back in January. United can't fix a seat map problem until next year and F passengers paying upwards of $12,000 can't get seats assigned! If I wasn't using miles for this flight I would not choose United.

PDX-EWR-DEL on Oct 23. Flew F class domestically and J class (BusinessFirst) internationally. Domestic flight on a 737-800 with standard FC seats and service. Flight on-time and meals good. International service was with a 777-200 with full flatbed seats in BusinessFirst. Had a nice menu with 4 entree choices. I had the lamb which was delicious. My partner had the Vegetarian option which was also delicious. Seat was very comfortable and went flat. Flight attendants were attentive Inflight entertainment had a large selection of movies. Overall, an excellent flight and an easy way to get to/from India.

Phoenix to Quito via Houston. E+ outbound and 1st return. All flights on time or a little early. All ground and air personnel nice and attentive. Entertainment is seatback, however is not on demand. You need to time it right to be at the beginning of any show. Meal on the IAH-UIO leg was fine for coach, with multiple drink runs. Meal in 1st on the return was very good and presented nicely. Bag was one of the 1st off the belt at IAH made for an extremely easy connection. Overall a very good experience.

Flew United 6 times in Sep /Oct for 5 week family USA trip. 2 international flights and 4 domestic. Domestic were fine because they were with star alliance partners Delta or US Airways. International was SYD-LAX return. Seats uncomfortable, food average, entertainment useless, attendants just ok. Try telling a 4 yr old why he cant see a small screen 4 rows away. Flight LAX-SYD cancelled after 2 hours on tarmac with no explanation. Didn't get a hotel until nearly 12 hours later, spent 6 hours in 3 different queues, staff rude, pilot said to go online for compensation which I did and 3 weeks later still waiting for even a confirmation email.

After being involuntarily bumped from our flight, my family and I were forced to fly standby. We missed our connecting flight to Boston and had to spend the night in Chicago. This was with a 3.5 year old. Ater complaining to United customer care, they recently presented me with a $150 voucher for each of the family members. Tis doesn't compare to the loss of a day on our summer trip and how we were treated throughout the ordeal.

United is reliable. It's sad that flying in America has become like riding a greyhound bus but it is what it is. Premium Economy is a great value. The fleet needs an update but they are buying some 787's so should be soon.

Started off shaky since they had 2 attendants watch me go through the self check in, which they could have done for me. Boarding was terrible. They announced that they would need to check in carry on baggage since the overhead was filling up fast. When we went to board they said our two bags were fine. When we were just about to get on the plane the main attendant told us to leave the bag and they will put it underneath with checked bags. I noted that they did not tag my bag. He told us it was fine without a tag and it would be waiting for us in San Francisco at the baggage carousel. I told him we were connecting to Vancouver. While he was gone, a baggage handler witnessing this apologized for his rudeness. The attendant got angry, gave up and got us seating and sorted out. The connecting flight was delayed 45 minutes. The seats were uncomfortable and the attendants rude.

767-300, GVA to IAD. Premium Economy seat, upgraded pre flight from Economy. Good seat, extra few inches was well appreciated. IFE is very old system, head rest small screens, with only a limited number of channels with movies/shows on rotation. You could potentially watch everything on the 9 hr flight. Food service is probably the worst for Transatlantic, food bland, sparse and the appetizer salad was, just a handful of lettuce. Alcohol is chargeable in Premium economy and economy. and expensive. FA were on hand as and when service was required other than that non existent. Annoyed with having to keep all blinds closed all the time considering it was a day time flight.

ZRH-EWR. First time on UA since 1988. Business seats on 767 were great and flight was only half full. United had the best food, particularly the ice cream sundaes. IFE was good with lots of TV options. Crew polite and professional, but as with most US carriers, have long since lost their enthusiasm for the job. Crew disappeared entirely after the meal service and were nowhere to be seen until the snack service 90 minutes prior to landing. They also kept the lights off and the window blinds closed for the entire flight, despite the 10 am departure.

ORD-FRA return on B777-200. Part leg on ORD-BOM with LH. FAs very attentive to people and helpful in stowing luggage and other boarding help. Nice, comfortable aircraft with good options on IFE. Channel 9 was available and working. Boarding was a bit unorganized in ORD as well as FRA. Flight back to the US was a bit choppy in parts but otherwise smooth. Food was not bad though they need to look at providing a tleast one alcoholic drink free. On time departure-arrival both times. Beautiful landing in FRA on the way out.

After spending the past 24 hours with United for what should have been a 6-hour flight, I will avoid using this airline in the future. My flight out of Honolulu was delayed 6 hours, and as I was going to miss my connection in San Francisco, I was sent to a line. This line moved at approximately 1 person per hour. Told we could move to another line, which had about 300 people in it. Some left, some stayed. One guy I'd talked to stayed, to his regret. When he was the next customer to be served, the employee said she was off for the day and walked off. No one came to replace her. I got through and had a competent person help me find new flights. That flight was delayed 2 hours. I made my connecting flight, though, which was delayed, but only by an hour this time. Is it a bad sign when you're happy that your flight is only delayed by an hour? To compensate us for our first 3 hour delay, we were given a drink coupon and a 10% off coupon.

AMS-IAH. Flight UA 58 which is currently flown with a 767-400. After a smooth check-in we had to board at D gate. The interior was clean and fresh. AVOD screens were big enough and had an up to date selection of movies, more than enough choices. Cabin crew friendly and active. Walked around several times with water. Even the meal was ok. Due to the on time departure out of Amsterdam we arrived 20 minutes ahead of schedule. For the money we paid for this ticket, I would definitely fly them again.

LAS - LAX on a international connecting flight. Staff at the Premier check-in desk overcharged my excess luggage by $300 due to confusion over which carrier's baggage policies are supposed to apply. This seems to be a major issue with Star Alliance-networked flights, but other airlines seem to get it right more often than United. As always with UA, the plane seem old and worn out, as did the staff. Got a half-filled glass of water with no ice. Check-in upgrade to Economy Plus was nice at least. Sat at the gate for a very long time, but still managed to arrive on-time somehow. For such a big airline, I can't really understand how UA stays in business. Maybe their upper cabins are really nice, or perhaps long-haul international is better. Maybe it's just a lot of business travelers with baked-in value on their MileagePlus accounts? In any event, I never fly UA unless it's a short connector. Would never choose them for longer service.

LHR-IAH-NYC-LHR. Reasonable value for money. Not enough check in staff at LHR but 777 to IAH was clean and half empty. I upgraded to Economy + which was a lot cheaper than BA premium economy. Flight to NYC was on a cramped 737, check in quick but very slow boarding because of some enormous carry on bags, there appeared to be no restrictions. Virtually all food sold out on board by the time the crew got to me. Take your own food. Flight back to LHR on a 757, again luckily half full but would have been no fun if full. Chaotic check in at EWR.

DFW-IAD-DFW on United Economy Plus. Despite many previous poor reviews, I found these flights very acceptable, especially due to the ground staff at check-in at both Dallas and Washington Dulles and the seat arrangements on my flights. Early morning flight out of Dallas was barely half full on a clean A320. I was able to move around and find a place to work. The only odd aspect was that, before boarding, the gate manager at Dallas upgraded a group with a screaming baby to the front of the aircraft meaning that the result was upsetting for all concerned as this poor infant screamed non-stop for 3 hours. Nevertheless, the cabin crew tried to assist to their best ability, although a bit of forethought in the beginning would have been better for crew and passengers alike. The return flight on a very cramped CRJ-700 was packed but acceptable with fair service.

Saigon to Hong Kong in First Class. Flight left at 5.30 am so it could make connections to the US in Hong Kong. The lounge was open at the Saigon airport, but the currency exchanges were not. Get rid of your VND before you get to the airport would be my suggestion. Two choices for breakfast on the plane for the two hour flight. Plane used was a Boeing 737-800. Free newspapers offered. Breakfast served in economy, too. What made this flight different from an Asian flight was the fasten seatbelt sign stayed on for the first hour of the flight and there was no turbulence.

LHR-LAX-HNL and on the return journey HNL-MCO-IAD. Return journey was a nightmare, we nearly missed our flight and were just given a bread roll and some cheese to eat from HNL until IAD, I bought food for my children because they were absolutely starving. Staff were pleasant, I can't complain there but the overall level of service was terrible.

Flew United for the first time on 17th Oct 2012, flight was delayed 3hrs due to a fault and annoyingly the inflight entertainment did not work throughout the journey (11hrs flight) from London to San Francisco. As if that was not enough, flight back to London on 21st Oct - take off on schedule, 2hrs into the journey, the Captain made an announcement that the aircraft had a mechanical issue and the flight would be diverted to Chicago. Supposed to get to London at 7am on Monday morning (22nd) but got to London at 12pm on the 22nd.

London to Quito via Houston. Airline had overbooked, but used the fact that we didn't have ESTA to bump us off the flight. It took less than 20 mins to get ESTA registered, but they wouldn't have it. On arrival in Houston, they had lost my daughter's luggage, but the rudeness of United's lost luggage staff was something else. In-flight entertainment out to Houston was good, but my youngest daughter got shabby treatment from the cabin staff member in her part of the aircraft (we were split into 4 four seats spread over the aircraft). The entertainment on the 5 hr flight from Houston to Quito was unique (to us). You had to use a credit card to pay for the in-flight entertainment! Needless to say, the vast majority of the passengers refused. The last leg from Quito to the Galapagos Islands was with a local airline (not United) and what a complete contrast. Good legroom, pleasant cheerful cabin crew and no mishaps. Never ever again with this airline.

TYS-IAH-LAX last week. First sector was a small regional jet as expected. At the gate in Knoxville prior to the flight boarding, other pax were handing over their hand carry luggage and having them tagged. Not being local, my wife and I were unsure of what was going on and what we were meant to do. When we approached the gate staff to ask, instead of actually listening to what were saying, we were brushed off with the response "we are not boarding yet". We then tried to tell them that we needed other information we were treated like idiots, and given some quickly mumbled half-answer. Having then handed over our hand luggage for stowing in the hold, we found that several other pax, some with hand luggage items larger than our own, were able to take and store them in the overhead bins. Other than that, the flights were comfortable enough with the usual soft drink being the only actual "service" provided. Thanks to the ground staff at TYS, we will never use United again.

10/18 Hayden to Albany: Pilot decided that 28 degrees and 17% RH required de-icing except that he didn't make decision until after pull back so no de-icing equipment available. Over hour delay causing missed connections. 10/21 Albany to HDN. Never got there. Each leg had problems from mechanics available to check out a suspected problem to crew available to operate aircraft. UA proposed a 24 hour delay. Sat in plane 3 hours waiting for mechanics and ground crew before ready to take off. 1 of 6 legs of travel arrived on time, 2 delayed over an hour, 1 delayed over 3 hours and one cancelled. Good weather coast to coast just bad operations and management. Seats are now so close together you can't bend over and reach your carry on under the seat ahead of you. When last leg was cancelled without explanation and they wanted us to hang around for 24 hours it took them over 2 hours to find our luggage when we decided to just drive.

Wednesday 17 October 2012. 4 hour late departure. Mechanical problem Melbourne. Sydney airport given prepared new boarding pass to SFO. Routing now SYD-SFO. The booked SYD-LAX already departed. No boarding pass to get to Canada from SFO. SFO waited two hours at United check in for new ticket to Toronto. Then on overnight flight. At SFO given $20 voucher for food only after asked to speak to supervisor which did not occur. Landed Toronto 9 hours after expected arrival time. Cannot believe the attitude of ground staff. Far from helpful. Only 3 counter staff working SFO. Announced on departure Melbourne that all would be in order and taken care of. Not so.

I am a Premier Gold customer with United and for the second time in six weeks, I have had my 'reserved' seat reassigned by the airline. After calling and speaking with a customer service rep and their manager explaining that I purposely try to book far enough ahead and upgrade to bulkhead aisle seats to accommodate my 6'4" frame, I was told that I'm out of luck because United states that they reserve the right to change anyone's booked seats. According to the manager, United is still trying to catch up with merging the continental aircraft so the seat you book on the aircraft they list may not be the seat/aircraft you actually travel in. So much for truth in advertising. I plan to begin building miles with another airline.

ORD-AMS and return to HNL via ORD-LAX. Excellent on all legs. A little delay on the leg from Chicago to LAX, so while the ground crew and attendants were taking care of the passengers, the pilot stepped out of the flight deck and thanked the business class folks for supporting United.

RDU-IAD-FRA. B737 first leg, B777 to Germany. Both flights on time. Check in, transfer and cabin crews very good. My only gripe is as a code share you do not get the full range of complimentary cabin service as Lufthansa, the booking airline, on the Atlantic leg.

SFO-IAD-SFO. Both flights on B757s, but the return was on a former Continental plane - more comfortable, leather seats and (it seemed) more legroom. Snacks and breakfast on red eye going; snacks and a decent meal returning.

I have flown four times return from Heathrow to Houston all on a 777-200. The plane is much newer than the equivalent BA pane I have flown on and the staff have been polite and competent (not brilliant but a good overall service). Excellent personal on demand TV, movie and music selection as well as tasty food; the best being chicken and rice with free ice cream throughout the flight. Seat comfort was passable but satisfying. I would recommend this airline to people flying to Texas, given that United focusses on Houston as a hub airport. I am flying out with United in March 2013 on their new Dreamliner and I have heard reviews that it is a great experience.

I had a flight scheduled from Kona, HI to Vancouver totalling about 10 hours of travel. It took more than 30. The flight from Kona was delayed by more than 3 hours so I missed my connection. They said they could get me on another flight 2 hours behind the scheduled connection so I thought it would be fine. Only when I went to this other flight they said they had no record of me on it! Was put on standby for another flight 2 hours later. Waited an extra 1.5 hours for this plane (also delayed) only to find it was actually overbooked. So they moved me to another flight 6 hours later. Needless to say, after more than 24 hours later I was thoroughly unimpressed. So this flight at 8.30pm was, of course, also delayed another hour. I finally touched down at my destination at 1am, the day after I should have arrived. They worst part of the entire experience, not even the slightest compensation for all the hassle, just empty apologies.

Flew from Eugene to Phoenix, or so I thought. The plane was 3.5 hours late taking off. The reason, as stated by the captain was there were mechanical problems, and they had to be sure the plane was safe. Not so, according to the alleged customer service supervisor in San Francisco. He claimed weather. Think you might get a room or food? No. How about sleeping, or trying to in the terminal. Never again.

Fourth flight with this awful airline in 5 months. It's the only option to get anywhere from our hometown. Keep hoping for the best, but they always have a tendency to have a plane break down during at least one leg of any journey. Will I use them again, only because I have to. Definitely not because of choice and customer loyalty.

I flew United 450 from Newark to LA, but was diverted to Chicago due to a medical emergency with a passenger. I don't blame United for that, but after landing a hardware failure was found. The plane was considered unsafe to fly so we had to switch to another plane. I arrived in LA about 4.5 hours late so I missed my connecting flight to Kauai. The next day I flew United from LA to SF and SF to Lihue, Kauai. The flight to Kauai was delayed 2.5 hours entirely due to United's poor processes. First the checklist and manuals didn't match so the crew had to communicate with their operations office to find a solution. They kept saying it should be solved in 10-15 minutes. That went on for probably an hour. Then the flight crew had to be changed because they would exceed their working hours. Then the crew let the passengers (many angry) get off the plane. Once the new flight crew arrived, there was difficulty getting all the passengers back on board. All of the errors on the Kauai flight were caused by United Airlines' poor planning. I got to Kauai about 20 hours later than my original itinerary showed. Don't fly United if you need to arrive on-time.

I have been flying United for about 30 years. The service and quality of the airline has gone down to practically non-existent. I have hundreds of thousands of accumulated miles that I cannot use. Today we are returning from Frankfurt to SFO and had been told we had been upgraded to business class for the return trip when we left from SFO (we were not given the upgrade in the outbound direction). The airline demanded $1700 in advance for my husband and I to be wait-listed for upgrade to business. The flight we chose for our RT was listed as a 2x5x2 configuration, as my husband and I figured we could sit together and have one aisle and one window seat in the event of a failed upgrade. The plane that United flew however was of a different configuration (in both directions) so one of us was assigned a middle seat. So, we didn't get the upgrade and the plane configuration was changed so we were assigned a middle seat. I hope to never fly United again. I am going to see if there is a way to give away the accumulated miles. On top of all the above, the service was awful at both the counter and on the plane. The food was virtually inedible on the trip out of SFO.

Manchester to Newark - Economy Plus. Overall, a very good flight - upgraded my mother free of charge to Economy Plus, as the aisle seat that she required was not available in Economy. I paid $129 to join her. Service was very good throughout the flight and everything was on time.

Absolutely awful customer service. Waited for 3o minutes to deplane because there were no gate attendants available. Finally someone showed up but they could not operate the jetway. It would have been comical except that his incompetence caused most passengers to miss their connecting flights. One would think that connections would be contacted to hold flights for five minutes and vehicles lined up to cart you through their ridiculously long terminal, but no. We then were able to stand in line at customer service for two hours for the pleasure of being helped by a stone faced robot who did not offer an apology nor try to help in any way but to put me on a flight that departs in seven hours.

London to San Francisco, and returned last week. The pre-boarding announcement only mentioned military and gold card members but nothing about Business passengers - we joined the queue anyway. Soon after boarding, the flight attendant came round and said to my wife and me in a very loud voice "you're on an upgrade" - which we weren't and said so, but she still stood there and explained how the seat turned into a bed etc still in a very loud voice for everyone to hear. We were then asked to choose a main course and a second choice as they didn't have enough of everything to go round. The beef was like leather and inedible. The staff were stingy with the wine and looked upset when I asked for a second glass. There was only one choice for dessert and they didn't bother to offer coffee but just turned the lights down. I asked for a coffee and brandy and the flight attendant looked at me with real annoyance but eventually gave in. The cabin staff gave the impression that passengers were just a nuisance and just went through the motions with us. In fact they were the rudest airline staff that I have ever come across. The film selection was poor and the cabin was cramped and felt like you were in economy - 8 seats across which I've never seen in a business class cabin before. We've been flying business class long distance for the last 20 years and I think this was the worst service I have ever experienced from a major airline. We will never fly United ever again.

My wife and I flew IAD-PEK outbound in September and back in October 2012. We had a new configuration Glogal First 777 going which was quite good by domestic carrier standards. Check in fast and we were in the FC Lounge in 15 minutes. Boarding delayed 30 minutes by a lav problem in the FC cabin. The seats were the new sleepers and fairly comfortable. I never sleep but my wife got about 6 hours and she said she was comfortable. FA's were very good and provided excellent service - some of the best FC service we have had. Dinner was well presented, but food was about what you would expect from UAL - fair. We were on an older (very old) 777 on the return flight. 12 seats instead of 8 on the new ones. Seats were so old and worn, I haven't seen anything like them since the 90's. They had about a 9in AV screen and movie cassettes available. An equipment change a few days before the flight which I noticed when I did my standard everyday check on my seats when flying UAL. Sure enough they had changed my seats but I was able to correct it online. UAL shouldn't market this aircraft as Global First or anything else. It was years out of date. The excellent FAs on the flight saved the day for United. Shame on UAL for having an aircraft in such bad condition in there fleet.

SFO-SYD economy class. The staff service is non existent I don't understand how when you step onto a United flight the excellent service mentality that exists in the US ceases. The seat on this old 747 was not comfortable, and no seat back video monitor is a real issue on a 14 hour flight. Food terrible. The CEO needs to fly in a middle economy class seat on a long haul 14 hour flight and then maybe you might get some change with the airline. Easily the worst airline I have flown.

LAX-IAH-GRU in business class, think its odd that for Intl business you have to use a kiosk. Food in first on the way to Houston was supposedly chicken, but it seemed more like a mystery meat. FA's no where to be seen and I was in row two. No drinks runs. Flight to Sao Paulo with good service, with still inedible food (breakfast the worst airline meal I have ever had) - but very friendly service. Seats comfortable but not lie flat. Overall, I think it was overpriced for the product.

Chicago O'Hare - Savannah - Chicago O'Hare on United Express Embrear 145. Have made this return flight many times to Savannah from various US hubs in the United Express Embrear. Although a relatively small aircraft it is surprisingly comfortable with decent legroom for a relaxed 2 hour flight. Snacks and coffee etc offered but not taken up (who needs them for such a short flight). Check in a breeze with helpful check in clerks especially at Savannah. About the only US carrier I can remotely recommend.

Chicago to Tokyo with an old and dirty Boeing 747. Food was terrible. Last time I took Air Canada, and they served passengers beer and wine free of charge in the economy class - not with United Airlines. No PTV in the seat, toilets were dirty. Tokyo to Singapore onboard a Boeing 777 was much cleaner, excellent entertainment onboard. But the food was as bad.

Between me and my family, one canceled and two delayed flights this summer. Had provided info for alerts. Not told of cancelled flight until already through security. Not told of delayed flights until hours after the fact. One delay was 6 hours. The other caused missed connection and no help from agent at airport. Since UA seems to make it impossible to find phone numbers to call, only way to get rescheduled was by calling after locating number on net. On top of that, when finally on flight alone with two babies when asked for some water was told had to wait our turn like everyone else. Horrible customer service.

Denver to Tokyo with a connection in LA. Flights and service on United were very good. LAX to NRT on a reconfigured 777, AVOD system was great and while the seat was a little firm after 10 hours, it was pretty good. Food was just edible and drink service great.

MUC-EWR in BusinessFirst. I was hesitant about flying United but everything turned out fine. Crew attentive and friendly, food edible as well as stylishly presented (individual plates instead of trays) and seat comfortable and real lie flat.

Beijing-Newark in BusinessFirst on a 777 (Former Continental Aircraft). This was a good flight with United, the crew was very good which is very unusual these days. BusinessFirst flat bed seat is good and the AVOD was great. The food was lacking for a premium cabin. Even though the flight went well, I prefer to fly either ANA, Asiana or Singapore Airlines to Asia because you are guaranteed perfect service.

SFO-LIH September 2012. Still can't believe that on a 5 hour flight ,no seat back entertainment and very bad food. This was an ancient 757-200, I hope that with the new 787's United will get will get with the rest of the world and offer this. It makes a huge difference. There is a general feeling these days that this airline really doesn't care about the passengers. No lounge access for business class? Bizarre.

In 2 recent trips to Sao Paulo, Brazil, I experienced the United Presidential club looks terrible - endless rows of crammed seating space facing each other, with no space for luggage, no internet access (too many people trying to access the wifi hotspot), inadequately ventilated. I lasted there 2 mins before deciding I'd rather take my chances anywhere else in the airport. My experience is that the hard earned 'global upgrades' only work on about 25% of the flight legs - so I ended flying in the Premium Economy section. Sounds like the only folks who get consistently upgraded are those in the 'Global Services' segment. Only problem, there is no advertised criteria to make it in this category. It is 'by selection only' and it is quite frustrating for those who fly United enought to make it to 1K, yet do not 'get selected'. My window seat space was minimal and the distance between rows is painful especially if you want to get work done. Most of all, the airplane was freezing (consistent experience on several United flights lately) and despite frequent passengers' complaints) nothing was done. The worst part is the service. I fail to understand why we have excellent service on average in the hospitality industry in the US and why it is so poor on United.

LAX-SEA on the 200 commuter plane. Flight too long for this small plane, and to make it worse, no food for purchase and no real coffee creamer, just powder creamer, for this morning flight. United has good service on their main line aircraft, but the smaller ones are too limited on service.

IAD-ZRH in early February. There was a rude staff member in the Dulles Airport who informed me quite curtly that despite what my ticket and boarding pass had stated, I was only allowed one checked bag. I had two with me so I parted ways with $50. Aside from that, the experience was quite positive. It was a new plane and the seats were still nice without a lot of wear and tear. The PTV screen played a decent handful of movies but they were sort of second rate choices. The flight was delayed an hour due to a change in pilots but we were served free water and champagne to make up for it - despite the delay, we actually arrived in Zurich about 20 minutes early. FAs friendly and did their job nicely and punctually, meal was okay but not stellar; about what you would expect on a trans-Atlantic in Economy.

Sydney to LAX. Cabin crew were friendly with good service. The let down was the food quality. Not sure if what they called the chicken option had any real meat. I returned it only to get some cold twice cooked dry pasta. they would have been better to give a box a Kraft macaroni and some hot water so I could cook it myself - breakfast has to be better. Got served some uncooked, cold eggs that were the consistency of melted cheese. When I brought this up to the flight attendant she said all we can do is write it up again. Next time I fly united I will bring a doggy bag. They also now charge 7.00 for hard liquor, but beer and wine a free - go figure.

Toronto to London (UK) and back. All my flights were either delayed or cancelled, baggage lost, airport staff (in US and England) incompetent and indifferent. Very, very disappointed.

Flew UA for the 1st (and last) time to visit family in CA. Arrived at Heathrow UK to find our direct flight had been cancelled. Staff had no idea how to resolve this and we ended up flying to Chicago, followed by an awful 4hr flight in to CA. My wife and I were not able to sit next to each other, which worried my wife further as she is a very nervous flyer. Staff were very unhelpful and had no sympathy for our situation. We had paid considerably more for the direct flight and refunds/upgrades were not offered when requested. My wife then spent nearly 2 hours on the phone trying to obtain our refund!! Totally unacceptable service throughout the entire process. We will not be using UA again.

SFO-LAX-SFO. I am normally OK with UA but this time they generally fell short. Both segments were delayed and the information given was sketchy, at best. We almost missed an international connection at LAX despite having allowed more than 2 hours transit time. On the return the delay was 2.5 hours and while we were upgraded to F, the comparison to a one hour domestic flight in Turkey on TK, made UA pale by comparison.

DEN-LGA and vv recently. Arrived at airport to find all flight to NYC were delayed due to ATC. Approached agent to get on an earlier flight which she obliged and I got to NYC 1 hour before i normally would. Return flight on time and in Economy plus. Extra legroom was great and bought food on board which wasn't too bad. Crew were okay on both legs but not spectacular. Would fly again in Economy plus. Direct TV was fantastic and worth the 6$.

PDX-EWR-PDX, Very good price for the ticket. Flew FC outbound, YC return. Red eye outbound with a delicious cold plate, inflight TV. Arrived early. Great crew. Good service. Return YC. Again great crew. Came through multiple times asking if beverages were needed. Bought my meal which was a delicious Thai chicken wrap. Inflight TV worked great. Arrived early. Have nothing but praise for United. All airline service in the US has gone down. You pay for everything anymore. That's expected. I want clean, reliable transportation. I get that with United.

Travelled from Glasgow-Newark-Orlando for the first time. Utilised Economy Plus for all legs of the flight. Whilst the seat were not as large as say Virgin Premium Economy, the legroom was excellent, and at a much cheaper price. The in flight entertainment on the transatlantic legs was fantastic with an excellent range of films, games, music etc. Cabin crew were very attentive and the food was okay, as with most airline food. All in all very impressed with the United experience.

On my latest trip from Eugene, OR to London, UK, 9/10/2012, demonstrated UAL employees at their best and consistent customer service. About 4 hours out on #930, a B777, from SFO, I tried a little walkabout to limber up. Unfortunately as I exited my Economy Plus window seat I twisted my knee and fell in the aisle. Very painful. Cabin crew attempted to relieve my discomfort, an attendant provided portable oxygen. Upon arrival, and unable to walk much, cabin crew called British EMT’s to rule out fractures. Crew even arranged UK Customs pass while still onboard the aircraft. Then they arranged a wheelchair ride to baggage pick up, then to the terminal entrance where I was to meet my son.

SYD-LAX-EWR-SDQ in business class. The first leg from Sydney was downstairs in the 747 and the seat was a joy to sit in, a little tight when sleeping and the foot area is small but I slept well. The food was wholesome Australian and the wines mainly French. Service was very good. I got through immigration in LAX in 15 minutes and my bags were waiting for me and then a few minutes through customs. The second leg to Newark was business class with the slippery leather seats but very comfortable and good leg room and the lunch and the wine and service very good. The plane arrived 15 minutes early and my bags were tagged to Santo Domingo so I did not see them although my last leg was at 9am next day! Finally from Newark to Santo Domingo, everything was great and again my bags were waiting for me beside the carousel.

Having just arrived back in the UK, having spent a week in New York and a week in the Dominican Republic. I found United Airlines to be the worst for customer service. We flew out of Manchester UK on flight UA21 and the service we got at the airport and on the flight was good, not exceptional. Upon arrival at Newark international there was no one available to assist us with information about transport links to New York. We flew from Newark to Punt Cana 5 days later on flight UA1514 and found the staff at Newark were very unhelpful and rude checking us in. They seemed more interested in checking there smartphones for wi- fi connections so they could update their Facebook status. When I asked one of the representatives for assistance they looked at us and laughed, saying to there colleague " do we have any representatives available" in a mocking voice. As for charging $50 for the pleasure of checking bags in I think it's just taking the mickey. On the flight we were greeted by a hostess on the phone who couldn't even raise a smile when we boarded. We were stuck on the apron for 1hr 30mins due to bad weather, not United's fault admittedly. All we were offered was 1 cup of water. No earphones offered for the flight, and to have to pay for the pleasure of watching garbage on the "inflight entertainment system". When I enquired about hot sandwiches available I was informed that there was none available so I looked at the choices again in the magazine and got told from your hostess to "listen up man while I finish saying what we have available" in the rudest of voices. I read the CEO article In the in flight magazine about your need to improve customer services and I totally agree with him that they need improving. I think he should suggest to his staff that they read the article for themselves. I think the company should spend some of the money its spending on refitting aircraft on customer relations.

YYZ-IAD-BKK-ORD-YOW. This trip to Bangkok which commenced in Toronto and ended in Ottawa was a "good" one. I had never flown United before, and I was a bit weary as I had not heard particularly good things about this airline. In Toronto, both the check-in and gate staff were pleasant. We were stuck on the ground in Washington for 2.5 hour delay due to thunderstorms. Washington to Bangkok, and Bangkok to Chicago both made stops in Tokyo. The flight attendants were friendly and courteous for the most part. With all that said, the catering was not the best. While I found united to be quite generous with beverages, their was a lot to be desired when it came to the food. Every meal served was grossly overcooked.I'd recommend them to a friend should their price be cheaper than that of a direct competitor with a similar journey. I cannot speak to their domestic service, but I received better service than I thought I would on this international trip with United.

We flew LHR to Houston on 08/09/12 this flight was ok, the aircraft clean, fairly comfortable and the choice of inflight entertainment quite good. Unfortunately can't say the same for the flight home. We chose to end our trip in San Francisco as we could get a direct flight to LHR. We turned up at check in to be met by a very bored member of ground crew, who began checking us in then said, "where did you say you were going? That flight's been cancelled". She was so unconcerned we thought she was joking. Her response was to tell us again that it was cancelled due to mechanical failure, and had we not been contacted? Clearly not! No call, no email, nothing. We were told quite curtly that the first available flight was almost 24 hrs later, and no longer direct but via Chicago. We were given a voucher for overnight stay at the nearby holiday inn express, which was awful and $20 dollars each for food etc to last 24hrs! We tried to get a BA flight that was due out a few hours later, however that was full and oversold. Clearly others had the same idea. The flights themselves were terrible, the aircraft was old, uncomfortable, not clean and the inflight entertainment appalling. We arrived home grubby, hungry and tired. We will not be using United again.

Flight 95 from Belfast International Airport on Sep 21st 2012. We booked economy plus seating and paid extra for this. Their website stated there was limited incline on these seats - no incline. We spent 7 long uncomfortable hours sitting in an upright position. If we had known this we would not have booked them. I think it is an insult to ask customers to pay extra for such seats. We have booked these also for our homeward journey which I am already dreading as it is an overnight flight. When we arrived in Newark we only had 90 minutes until our connection to Orlando and because the gate was changed we missed our flight. The attendant at the desk was very insulting. When I asked if she could help her reply was 'I suggest you start walking". I always believe that when I get to the airport it is the start of my vacation. Thanks to United Airlines this was a nightmare start and I dread the nightmare journey home.

I will avoid United whenever and wherever possible. Was supposed to fly from LAX to IND through Houston. Awaiting aircraft on first flight of the day in LAX and would miss connection in Houston, re-routed through Chicago with 30 minutes between connections. Arrived in Chicago with 17 minutes to make connection - announcement that we could still make connections, but gate attendants refused to call next gate to say 4 passengers on the way - we sprinted to connecting gate to have counter agent very rudely tell us the door is closed and there is nothing they could do for us. Customer service counter not helpful. Apart from the poor attitudes - boarding process was inefficient, inflight service non-existent - want to charge for everything. Next day I flew with Southwest.

Flew to Newark from LHR. Having booked in online we checked with info desk and were told we should report at 7.30 am for 8.40 am flight. We arrived at 7 am just to be on the safe side and were shocked to be in an almost stationary queue. There were only about 15 people in front, but it took over an hour to get through the United Airlines security and get our boarding cards. We couldn't understand what was taking so long. We had planned to have breakfast airside, but there was no time. We had to rush straight though security and to the gate. No alcoholic beverages offered and we saw none being served, so didn't like to ask as we didn't want to look desperate for a drink! The plane was half empty and one flight attendant was very helpful, and agreed that we could move to a row of 3 seats which were empty, so that made the flight very comfortable. The other attendants couldn't be bothered to be friendly and polite. The flight was on time.

Had been dreading Flight 101 EWR to SFO last week from all the reviews I had read prior to departure. Everything was top notch, absolutely no complaints at all. Flight departed right on time, crew personable and friendly. Food plentiful and tasty with frequent wine top ups throughout the flight. Arrived on time and baggage took very little time to reach carousel. I had originally booked via Continental and of course the merger happened and apparently all hell broke loose. This did not happen to us and preselected seats were honoured at check-in.

September 22nd. UA 1504 San Francisco to Newark. Full flight left on time arriving 15 minutes early into Newark. Cabin crew friendly and made at least 4 passes with water/juice. 757 was an ex-Continental ETOPS aircraft with very good back of the seat entertainment. United's service is still patchy. Hopefully this flight indicates that United is finally beginning to get its post merger act together.

We upgraded on the return from Costa Rica (Liberia LIR) to Newark hoping that the extra space and dinner would merit the $160 p.p. price. We were wrong. The 737-700 is old on this route. The seats were ok but the video screens did not fit properly and were therefore at an odd angle the entire time. Once we boarded we were asked if we wanted something to drink and handed the lunch/dinner menu with 3 entree options - beef and chicken, fish, or pasta. The flight attendant told us all (as a group announcement) she had 3 meat, 2 fish and 1 pasta which she could split into two if need be. We all looked around and waited for someone to start. While we wanted the meat dish, we ended up with the fish, which was actually very good. However after taking our drink order, giving us a piping hot towel the meal was put in front of us (salad, appetizer, entree, bread plate and butter) all at once. Summing it all up it was not worth the price of the upgrade regardless of food or free video.

Had a mixed experience flying from the USA to Ireland and back. EWR-BFS, flight was on time on a comfortable 757 with individual AVOD screens on each seat. Food OK for airline food. Flight back was another story - LHR-ORD on an older 767, flight completely packed. Entertainment selection was very limited, and below average quality. Flight attendants forgot to distribute meals to my row, and had little food left when they returned to us. My connecting flight out of ORD had been "downsized" onto a smaller aircraft, and I was denied boarding, with no other flights available that day. Also luggage was lost. Customer service staff were reasonably polite and helpful resolving this, but it still added several additional hours and stress onto what's already a long and stressful international travel experience.

We flew out of Manchester UK on flight UA21 and the service we got at the airport and on the flight was good, not exceptional. Upon arrival at Newark international there was no one available to assist us with information about transport links to New York. We flew from Newark to Punt Cana 5 days later on flight UA1514 and found the staff at Newark very unhelpful and rude checking us in. As for charging $50 for the pleasure of checking bags in I think it's just taking the mickey. On the flight we were greeted by a hostess on the phone who couldn't even raise a smile to us when we boarded. We were stuck on the apron for 1.5 hrs due to bad weather. All we were offered was 1 cup of water which wasn't good enough. No earphones offered and to have to pay for the pleasure of watching the garbage on the inflight entertainment system is a joke. The choices available to watch were very poor. When I enquired about hot sandwiches available I was informed that there was none available. As I said earlier I'm a frequent traveller across the globe using various airlines, BA, Singapore airline, Cathy Pacific, Emirates to name a few and budget airlines throughout Europe and United comes last in customer services by along way.

Departed Mobile, Al. 30 minutes late, thus we missed connection in Houston. We were fortunate enough to get the next flight out of Houston. (We were put on stand-by). At first the clerk said we wouldn't be able to get a flight to San Francisco for 2 days? My wife made her aware of the flight that was leaving in an hour. Arrived in SF in time to connect out flight to Medford, Oregon. That flight was 2 hours late leaving SF. Arrived at our destination four hours late! Will never fly United again.

Domestic and Connection flight were on time. Flight UA 4 from Houston to London on 18 September 2012. Shame about the staff (flight assistant called Victoria), the worst customer service I came across ever. Arrogant, unhelpful and rude. When confronted about her attitude she replayed: Thank you - and that was only Thank you we heard from her during the whole 8.30h flight! Because of customer service like that I will never fly with United Airlines again.

ORD-AMS-ORD. Trip was very cheap, but apart from the food, which was horrible, the flight was not bad at all. Friendly crew, older 757 used, which surprised me. Would do it again on a deal far for sure!

Original flight from SFO to New Orleans was supposed to depart on Sep 12, 2012. We got on the plane with two toddlers in tow and there was a mechanical problem with the plane. We sat on the plane for over an hour and then they made us get off. United could not give us an answer on what our options were so we rescheduled for the following day. Had to repeat the entire process again with two toddlers. This has happened to me several times with United and I am going to try other airlines next time.

PBI-EWR-TLV return. Flight crews on all segments excellent even with problems outside of United's control. Food on TLV-EWR needs drastic improvement. 777-200 too warm in window seats.

Since the merger, Continental became one of the worst airlines I have ever used and I fly 100-150K miles a year. Apart from always being the most expensive, their lounges conditions are deteriorating. Newark lounge have seen better days and much better service. Some staff members are still great, but the general impression is like they decided to screw their passengers all the way, especially the frequent flyers, remove benefits and in general - give you the impression they don't care about you. This is also the general attitude of all their personnel, quality service does not cost you more.

I travelled from Toronto to London (UK) on Aug 26, 2012 and back on Sept 11. All my flights (connecting flights) were disaster: delays, lost baggage, cancellation of flight, personnel's incompetence and indifference, no offer at all to compensate any inconvenience. Will I choose United Airlines for my next trip? – no. Very disappointed.

Due to inclement weather, my flight was re-routed from Washington Dulles to Raleigh Durham. When the weather cleared and we were sent back to Washington Dulles, most of us on the plane had missed our connecting flights. We were told ticket agents would be waiting at the gate to help us make arrangements. They weren't. 2 or 3 elderly ladies on our flight were told there would be wheelchairs waiting for them at the gate. No wheelchairs. Finally I was able to locate a United employee to find out where to go to get another flight home. He sent me to the customer service desk. At that point, the line was at least 200 people long, with only 4 agents at the desk. I was in line for 4 hours. By the time I got to the desk only 2 agents were working the counter. The only seat left was a flight leaving the next morning, which included a 4-hour layover in LAX. I took it. When I finally arrived home (PDX) I discovered that, remarkably, my suitcase did not make the plane! At 6pm the next night the delivery guy called and told me that he was at my house, he tossed my bag over the fence and I found it lying on the lawn when I got home.

London to Houston UA35 4th Sep. UA used the inbound Newark aircraft to be used on the Houston flight. However this aircraft arrived late into London. Even if had been on time the turnaround time is not long enough and always ends up leaving late. Why they didn't use the inbound aircraft from Houston is beyond me. They do this aircraft switch twice a week but why. Arrived in Houston 1 hour late and missed our connection to Las Vegas. Was told that all flights were full and would have to rebook. We were put on standby and luckily we got the flight. To say it was a stressful would be an under statement. If UA had not done there aircraft change in London this would not have happened.

SYD-SFO. We paid extra for economy plus which was well worth it. That extra legroom made all the difference and I wish more airlines offered it. Overall very satisfied with the flight. On time, friendly cabin crew and clean aircraft. I knew the IFE was antiquated so came prepared with my own entertainment.

I had a flight from Las Vegas to Knoxville with a connection in Houston with a 36 minute layover. We were 15 minutes late into Houston-Bush due to weather so I hit the ground running. Got to my gate only to find out that there was a gate change while I was in the air. So I race to the other side of terminal B and arrive at what I estimate is 1.53 for a 2.01 departure on United flight 4356. Gate door is closed but gate agent is kind enough to go ask if I can get on flight - the cabin door is still open. Pilot says no. She returns and now there are two other passengers standing with me that are in the same situation. She returns to the plane and asks again but again is told no. The gate agent and service desk were apologetic but said flight crew had final say. We were all booked on a flight 5 hours later. Everyone associated with United at the gate knew we were treated poorly but there was nothing they could do or say.

I Flew Business First from Newark to Lisbon on United flight 64 with an Original Continental cabin crew on Aug 18. I suffer from physical disability therefore an aircraft with a lie-flat seat is a must for me to fly. When I checked in, I was confirmed my window seat in row 2 that I had originally booked more than 6 months ago and got the matching boarding pass. Upon boarding, the gate agent took my boarding pass and informed me that my seat had been changed to an aisle seat in a different row due to some upgrade request from other passengers. I was clearly disappointed and the flight Concierge advised me to get to this new seat and once everyone is on board, she would come in the aircraft and sort this out. Usually airline staff are oblivious to such situation. I felt so supported by the crew that I decided to keep the aisle seat, then at the last minute the passenger next to me swapped. The Food was excellent, and the service discrete and professional. The new lie-flat seat was comfortable, even better than the staggered ones that I am use to with Air Canada on long-haul flights to South America. Despite been an older 757, the cabin retrofit was very modern in both Coach and Business class, very sober and clean.

Flew Heathrow to Chicago and then on to Tampa, both flights left on time and arrived at our destinations early. UK to Chicago leg on a fairly old B767 but it was neat and tidy and well maintained, inflight entertainment via individual screens was adequate and passed the time and the breakfast after takeoff and the pre landing snack were of good quality with plenty of free soft drinks and water offered during the flight. Flight from Chicago to Tampa was onboard an old Continental 757, boarding was quick but once onboard because it was a domestic flight native passengers had brought on "hand" luggage that was far too big to be in the cabin but their unwillingness to check their bags into the hold caused an unnecessary delay to the flight. I'll certainly fly with United again as I found the experience from gate to gate to be excellent.

I took this flight a few months ago from Philadelphia-Denver-Seattle and back. No problems flying there whatsoever. However, a flight delay out of SeaTac because of weather and de-icing made the plane particularly late. Late enough, that even with connecting flights being first off (which realistically doesn't happen) I was literally the last person to board as the doors shut. I originally had early boarding and plenty of layover time. My carry-on bag was checked for free b/c the overheads were full. I'd been flying all day 11 am PST to 9 pm EST so at dinner-time, a flight attendant took pity on me only having a debit card (Cash only policy now) and gave me one of the meal options for free. Service was friendly, plane arrived on time. Gate check staff was helpful on every occasion. This particular unexpected warm-hearted experience with United was a rarely taken opportunity of outstanding service in my opinion and why I like United. I appreciated being treated like a human being rather than part of the cash flow.

I fly to China once a year and was amazed to find a flight from LAX to Shanghai for $585 one-way. I'd read the reviews on United and had very low expectations based on the reviews. I was thoroughly impressed. The individual entertainment consoles are packed with tons of great movies (both new and old) and TV shows, the meals were good, good service from the staff, and for a tall guy like me, the amount of leg room in the economy class was a major plus. For long international flights, I would recommend United to anybody, especially at such a value.

We were a party of 9 which flew from Manchester to Newark on the 20th of August 2012. Having been in the Airline Industry for a number of years (specifically as Cabin Crew) to say that I was shocked by the attitude of the crew would be an understatement. Whilst distributing the inflight meal the question was "Chicken or Beef?" the manner in which this was delivered certainly gave you the feeling that if you asked Chicken or Beef with what? you would be given a lecture for daring to ask any questions. The drinks service was just as bad "Drinks?", no "would you care for anything to drink". However the finale was the snack prior to landing, this was literally thrown at all of the passengers, to the extent that it slid of the table. The crew were so rude it was comical. If United were in a competition for the rudest crew this flight would win hands down, you only had to listen the comments of the passengers on disembarkation.

Flew Chicago to Denver on 29th August on a Boeing 777. Being an international aircraft it had the new lie flat bed business class seats which were pretty comfortable if a bit narrow. Flight departed on time. Crew were pretty good on this full flight. Meal was ok though no choice.

Flew United from Philadelphia on 29th August in Economy plus. Boarding was a bit of a mess and the gate agent was pretty unfriendly however everything else was fine. Seat was good, crew were ok. Quite a short flight so a drink was fine though a small snack would have been nice. Departed on time and arrived early.

This was the worst international business class travel I have ever had. It was not up to par with any other airline or even United's own domestic first class (which is usually not as good as international business class). Uncomfortable seats, no footrest, broken audio, 3 consecutive flights with the same movie, no place to plug in computer unless you buy a special adapter, but no one tells you that you need this adapter until you are in the air.

Flew 8.46pm from Kahului, Maui to LAX. Boarding was chaotic, too many selfish passengers being allowed to deposit their luggage in compartments nowhere near their seats. Our seats were occupied and the bored flight attendant just suggested we take the other seats instead, but we rightly insisted on taking the seats which were on our boarding passes. My seat was equipped with an almost child-sized seat belt, so I had to ask for an extension - something I have never had to do! Then there was an announcement that there would be no pillows or blankets available and this for an overnight flight with an ETA of 4.30 am in LAX. So, no snacks, no food offered (except for purchase) and no pillows and an outdated "entertainment" system. We arrived on time in LAX.

Was traveling to Vegas with my wife from CVG. Our flight to Chicago was delayed an hour and a half because of weather in Chicago. When we finally left there were no weather related issues on the flight. Needless to say we missed our flight to Vegas. Customer service was absolutely no help and wanted to route us through Newark! They said they could not but us on any direct flight to Vegas. Finally got flight to Houston and scheduled into Vegas 6 hours from original flight. Terrible service and operations, no value of the customer.

IAD to ZRH. United's computers went down, evidently around the world, and so on the day of departure at the airport the agents could not even tell me when the flight was leaving, what gate it departed from, and basic things like that. The flight departed an hour late, probably because of the computer problems. It was late arriving in ZRH. Once on the plane, my seat was broken and could not stay vertical during takeoff and landing. That is a basic safety issue, and the airline apparently ignores it.

LAX-DFW return aboard United Express CRJ-700, operated by Skywest. Got tickets for a good price. CRJ-700 is a regional jet, which I personally really like. The windows are positioned better than the smaller CRJ-200 and they have a first class cabin and economy plus, which is where I sat. I dropped my bag off at the valet before boarding and they gave me a green slip to claim it on the ramp once I got off. Very easy process. The overheads are small on the CRJ-700: purses and small bags only really. Economy layout is 2-2, which is great because nobody has a middle seat and the plane feels pretty spacious! In Economy Plus, the seats were roomy and comfortable for a nap. The plane feels only slightly less spacious than a 737 or A320. Flights left on time and arrived early on both legs, gate agents were kind and courteous, and flight attendants marvellous.

SFO-LAS-SFO. Outbound was old 757-200. But being Platinum Member got the upgrade to 1st. Very good in- flight service. Though some light snacks will be nice. On time arrival. Return was on A319 and again in 1st. Both the flights came on-time. New United Terminal at Las Vegas is nice and spacious. Overall a nice experience and they certainly going in the right direction.