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Tyrolean Airways Passenger Reviews and Customer Trip Reports

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Customer Review scoring : Tyrolean Airways
8 out of 10  8 out of 10
17 reviews



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Tyrolean Airways Customer review :  20 August 2013 by Thomas Thissen    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying from FRA to INN and back on DH8-400. Nice flight. Crew very friendly. Service was fast and without complaints. Will do again.



Tyrolean Airways Customer review :  9 August 2013 by M Bruckhaus    (Switzerland)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Vienna to Bangkok in Economy: never found such a narrow seating before. I was travelling with my children in the same row. The seats were placed with very limited leg space and did only allow a small inclination. Next time I will make sure not to take a Tyrolean flight even if it is code shared with Lufthansa.



Tyrolean Airways Customer review :  18 July 2013 by K Franz    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very good flight with Austrian Airlines (operated by Tyrolean Airways). Nice flight attendants. The eating was not so good for an international flight (Germany - Austria). Very punctual, no delay.



Tyrolean Airways Customer review :  29 August 2012 by T O'Connor    (France)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Nice-Vienna return by Austrian Arrows apparently operated by Tyrolean Airways. Paperless online check in and seat reservation only possible 24 hours before the flight but worked OK, especially at Vienna. The aircraft concerned were both elderly Fokker F100’s which were a little knocked about but clean. The seat pitch was better than Easyjet and our seats up at the front of the plane gave us good views and were quiet. The overhead lockers are small and the cabin baggage allowance of 8 kilos disappointing. Cabin staff were OK if a little abrupt, food was a wafer or an apple plus a drink. Aircraft punctual.



Tyrolean Airways Customer review :  8 February 2012 by Peter Schweizer    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LNZ-DUS in economy on fully packed Dash 8-400. Seating was most uncomfortable and it did not help that the rather rude flight attendants kept on bumping into me. Tried working out who picked the interior colours for this airline. The blue just does not go with the green seats and the yellow and red head rests. Service as expected for a short flight so no complaints. Boarding in LNZ and disembarking at DUS via bus made this very unpleasant trip last even longer. Believe you do not have any alternatives on this route which was reflected in the astronomical air fare of over EUR 600. Will try to avoid Tyrolean's Dash-8's in the future. Flight was on time but baggage took ages to arrive in DUS but assume direct result of being parked at the end of the airport.



Tyrolean Airways Customer review :  3 November 2011 by Mike Langran    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-SZG return. Short flights both in Fokker 100s, great service - adjacent seats blocked off. Friendly and efficient service. Although time was tight, served a lovely small meal on both legs which was far tastier and filling than the LH offering on connecting flights! Planes parked a long way from terminal at FRA needing bus transfers. My connection times at FRA were 40mins both ways, but no hassles and bags made it too. No lounge at SZG but given generous refreshment voucher that can be redeemed at the airport.



Tyrolean Airways customer review :  30 April 2011 by Juraj Kovac   (Slovakia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Late night flight from Munich to Vienna on a Fokker 100, rear seats next to an engine can be a little noisy. Crew a delight, serving a nice snack and drinks on 45-minute route. Arrival to VIE very smooth, bus waiting at aircraft, bags unloaded quickly.


Tyrolean Airways customer review :  5 March 2011 by Michael Craven   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Leeds Bradford to Innsbruck. Everything about the flight okay, but the baggage allowance is very mean - 18 kgs is terrible. Everyone on the flight is going skiing and most are taking boots which are very heavy, not much room for other clothing!


Tyrolean Airways customer review : 9 August 2010 by L Ralte

Customer Rating : 3/5

3 Star Rating

Vienna - Copenhagen in July. It was small Embraer aircraft. Seating in 2x2 configuration. It was 1.5hr flight. FA's were ok. Not much information given during the flight. But got the ticket cheap so guess I got what I paid for. A light snack was served with water/sodas.


Tyrolean Airways customer review : 28 August 2008 by Bernhard Nagler

Customer Rating : 4/5

4 Star Rating

Lyon-Vienna. Free newspapers, after take-off meals and drinks were served. I ordered tea, but there was none, so I ordered a coke. Do&Co food was excellent. They also handed out warm rolls and a mint candy. It was a very pleasant flight, but I didn't like the impolite crew and missed some more flight information from the cockpit.


Tyrolean Airways - by T Jeans

10 January 2008  Customer Trip Rating : 5 Star Rating

INN-EMA. Austrian Arrows charter flight operated by Tyrolean. Flying as it used to be. Comfortable plane, hot meal with wine and metal cutlery. Friendly cabin crew who took polaroid photographs of the children on board, and worked hard throughout the flight. Both outbound and return flights on time and the F100 spotless both ways. Only a pity that the handling and car park arrangements at East Midlands were truly shambolic.

Tyrolean Airways - by T Lim

11 December 2007  Customer Trip Rating : 4 Star Rating

Munich-Vienna-Munich, flights operated by Tryolean Airlines. Forward journey on 29 Nov on Fokker 70 at full capacity. This was the very last flight to Vienna scheduled to depart at 9.30pm but was delayed till 10pm. Pilot explained that they were delayed as the earlier flight into Munich departed late from Vienna and that he missed the allocated departure time slot of 9.30pm to Vienna & was now in queue for a later slot. It was a short flight of one hour. Only drinks served in economy class. No food even though e-ticket stated that a snack service would be provided. Service was very rushed with one FA serving economy class passengers only. On the return leg on 6 Dec, it was a Canadair CL 600 Regional Jet seating 50, it was three quarters full and surprisingly they did serve a snack of cold cut meats with potato salad & a dessert of sacher torte! Very delicious for this short flight of 45 minutes which left bang on time at 3.30pm & arrived early at 4.15pm. Again a rushed service but if you are seated in front of economy class, you get more time to finish your meal. Both planes were small in size that can be quite claustrophobic. Also rather shaky due to its small size if confronted by winds unlike larger planes where the shaky motion is minimal or not felt.


Tyrolean Airways - by Vince Danz

14 February 2004  Customer Trip Rating : n/a

I defend my comments. I never questioned their safety record or the attitude of their crew. The trend to less service for the same price as a full service airline is what I simply refuse to accept. I flew Tyrolean several times before they were absorbed by AUA Group. The service was fantastic and the FAs were friendly. What I don't understand is the justification for charging for drinks & meals on some flights on not on others. If I'm thirsty what difference does it make if my flight is 75 Minutes or 2 hours? Charging for soft drinks and meals isn't going to get a company out of bankruptcy. Cutting back on service isn't either. How does one get a company out of bankruptcy? Simple: offer good, reliable, safe service at affordable prices. By the way the fare I paid was not a bargain. Tyrolean was doing fine before AUA took over so who's fault could it be now? The FA on my flight was friendly but she was obviously tired of having to apologize to EVERY customer for charging them for a beverage or sandwich. This shows how little regard the AUA group has for their front line employees. They make bad decisions and expect the FAs to defend stupid policies. Since AUA's take-over how can you tell if their AUA or Tyrolean employees? AUA has even changed their name to Austrian Arrows. What moran thought of this? Summary: Tyrolean WAS once one of the best regional airlines in Europe. When you booked a Tyrolean flight you knew what to expect: very good, friendly, safe and reliable service. Ever since AUA swallowed them it has become more or less the "unwanted" step-child in the AUA group. Mr.Sorensen's attitude in his letter convinced me my decision to avoid all AUA operated flights in the future won't be changed any time soon.

Tyrolean Airways - by Stephanie Jonstotter

12 February 2004

I have flown with this company for years and the last thing I would wish for is the bankruptcy and following unemployment of some of the friendliest frontline employees I have come in contact with in my travels. True the frills have been slighted of recent on shorter flights, but for a company to regain a financial stability some cuts must be made. Obviously Mr. Danz (25 Jan message)  is more concerned about his peanuts and soft drink than a friendly smile and a safe trip.

Tyrolean Airways - by Lasse Lehtonen

8 February 2004

I flew on 25th January afternoon HEL-VIE on economy class and found the airline very good value for money. The flight was operated by CRJ 200 aircraft and flight time was 2h 40min. Helsinki-Vantaa airport is very comfortable so it was very pleasant wait my flight there. During boarding there was good variety of different newspapers available in finnish, german and english at the gate. The aircraft had grey leather seats and I found them quite comfortable and legroom was OK too. Overhead bins are extremely small so storage space is very limited which makes this aircraft little uncomfortable. The flight departed on time and soon after take-off hot meal was served. Excellent meal and very tasty! Also all alcoholic and soft drinks were free. Service was very friendly and cabin crew young and smiled a lot. Very professional and warm service! After the dinner coffee and drinks were served again few times. Be aware that on shorter flights meals and drinks aren't included like Vince Danz wrote earlier, which is called Bistro service. So don't expect hot meals for shorter flights! Excellent experience overall anyway, but maybe such a small regional jet is too little for such a long flight.

Tyrolean Airways - by Vince Danz

25 January 2004

I sent a letter to Vagn Sorensen, CEO of AUA about my displeasure with my flight operated by Tyrolean. See comments in this section. I did get an answer from him. It was anything but apolgetic. He defends this type of service and sees it as the future for all airlines. AUA has lost me as a customer.

Tyrolean Airways - by Vince Danz

19 December 2003

This was once voted Europe's Best Regional Airline. Well, ever since AUA tood over this is simply flat out untrue. They've managed to turn this into a high priced, full fare NO FRILLS airline. If you fly economy and expect a drink or even a bag of nuts, well guess what you're nuts! It won't happen. Shame on AUA, they're screwing the customers and dare call it innovative new service. I hope the whole company goes bankrupt soon. I'll be the first one to applaud. See my comments posted under Austrian's listing.



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