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TURKISH AIRLINES

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  Reviews = 120



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Customer Rating = from 1.0 (very poor) to 5.0 (excellent)





TURKISH AIRLINES review : 11 May 2008 : by Amir Nazir

Customer Rating : 2/5

2 Star Rating

I just got back from a trip to Istanbul and onwards to Karachi with Turkish Airlines. The fleet are okay, all flights were late taking off. Inflight one of the worst I have had. But what really upset me was some of crew's attitude on Karachi Istanbul flight. Totally unacceptable, when I asked for a drink I was given a blank look and then ignored.


TURKISH AIRLINES review : 11 May 2008 : by C de Zeeuw

Customer Rating : 2/5

2 Star Rating

Muscat-Istanbul-Muscat Economy class. Flight personnel didn't speak good English and some were unfriendly. Both flights were delayed without any form of communication about reason and expected length.


TURKISH AIRLINES review : 8 May 2008 : by Christophe Chouleur

Customer Rating : 3/5

3 Star Rating

BRU-IST, IST-AYT A321. Both flights okay but not much more. The cabin was nicer on the domestic flight so were flights attendants. Food & beverage ok too regarding the length of both trips. Announcements and safety demonstrations professional. BRU-IST flight departed and arrived late and connection in Istambul was rushed as the distance between the international & domestic terminals is quite long and immigration takes a lot of time. Domestic terminal is quite old and lacks confort.


TURKISH AIRLINES review : 7 May 2008 : by Lee Melbourn

Customer Rating : 4/5

4 Star Rating

STN–IST Both flights delayed one hour. 737-800 outbound very cramped leg room and seat dirty. I had to brush off the crumbs from previous passenger. Hot meal served before drinks. Cabin crew spoke limited English. Return flight a lot better, Airbus, much better legroom and service. Both flights were full. Online check in 24 hours before so you can select your seat. Check in at both airports fast and efficient.


TURKISH AIRLINES review : 5 May 2008 : by Frank Epple

Customer Rating : 4/5

4 Star Rating

CDG-IST-CAI in Economy, CAI-IST-STR in Business. Good experience, so I was mainly lucky on exit seats. Food is good to my opinion, also good choice of beverages. Business class lounge in Cairo shabby, Istanbul great. English must be improved - both for flight attendants and cockpit - it is very difficult to understand. IST-STR on May 1st delayed for more than 45 minutes, no reason understandable. Fair value for money.


TURKISH AIRLINES review : 1 May 2008 : by K Mueller

Customer Rating : 1/5

1 Star Rating

Never again! Reason for TK booking has been late departure in BKK with good connection to DUS. Pictures on TK website looked fine. But the TK plane in BKK was complete different, seats in C class absolute below standard. Aircon did not work, no announcements by FA, helpless trails to improve the situation (opening all doors at 35C outside temp.). After collapse of some, all PAX to disembark, repair and start with 3.5hr delay. Missed connection in IST, next to DUS only 4hr later. FA with little english (I had to ask to repeat 4 times until I understood "pancakes or chiche" for the breakfast - food quality low. Good lounge in IST.


TURKISH AIRLINES review : 30 April 2008 : by M Godau

Customer Rating : 2/5

2 Star Rating

Beijing to Istanbul. Full house with 1 hour late departure. Unfriendly crew, 2 meal services but no drinks offered in between. Toilets not cleaned. Doubt how they could make it into Star Alliance. Never again experience.


TURKISH AIRLINES review : 29 April 2008 : by Vlad Pastiu

Customer Rating : 4/5

4 Star Rating

Bucharest to Singapore via Istanbul in Business. Bucharest to Istanbul terrible. IST-SIN sector was a surprise. Do not fly Business with TK if your flight is less than 3-4 hours: its a waste of money. Same seat with economy but middle row is empty a glass of orange juice nothing different. In long distance food, seats top class. FA need to improve their English. Business Class lounge in Istanbul is good, shower, food, drinks, free internet etc.


TURKISH AIRLINES review : 16 April 2008 : by N Brewster

Customer Rating : 5/5

5 Star Rating

IST-BKK. Business class. An overnight flight. Seats were not fully flat but OK for sleeping in reasonable comfort (better than Emirates). Two meals served both unremarkable. FA’s were fairly friendly but not up to standard of Emirates or even Thai, no drink restrictions. Strange pricing strategy, my wife travelling business from KIV-IST-BKK was 690GBP, mine bought online at same time IST-BKK 900GBP.


 

Turkish Airlines review by Ron Kuhlmann

11 April 2008  Customer Trip Rating : 5 Star Rating

VIE-IST Y class. The service was excellent and the A340 had footrests in economy. Delightful experience.

Turkish Airlines review by Heidi Kelley

17 March 2008  Customer Trip Rating : 1 Star Rating

I was traveling Frankfurt to Moscow, via Istanbul, on Turkish Airlines, using American Airline Miles. After standing in the queue for one hour, I was pulled out of line, and told that I would be on a flight over 4 hours later. The only compensation that I received was a 15 Euro food voucher & a call my hotel to notify them of my late arrival & to reschedule my airport pick up. Turkish Airlines did not ask me to volunteer, nor did they ask for any volunteers. The late arrival derailed my trip and caused my extreme inconvenience with lack of sleep and lack of time in Istanbul, which I planned the stop over to. Their website said that those using airline miles are treated the same as paying customers, however, another section of their website said that those traveling on free miles do not receive their offered compensation when denied boarding. I feel like I was treated as a second class citizen because I used airline miles. The company responded once asking for my flight # and a copy of my ticket to investigate my complaint, when all I was asking for was to clarify their policy and to give them information that they should treat all of their customers with the same respect. They have not responded to my other two e-mails. The flight was okay, although I thought the flight attendants were a little curt and huffy when I could not understand what beverages they were offering and asked them to please state them again. And, when presenting my American Airline miles coupon for my routine flight routing in Instanbul, the desk agents rolled their eyes and appeared put upon and bothered with the airline mile ticket. I am extremely unhappy with Turkish Airlines. They have not responded as to what their policy is with those traveling on airline miles. I fly a lot, and this was 3 months ago, and I am still very unhappy with this airline. In Europe, I have been delighted flying with British Airways and Lufthansa and in the US flying with Alaska Airlines. My advice is to stay far away from Turkish Airlines. Give your money to someone who cares about their customers and treats them all with dignity and respect.

Turkish Airlines review by Frits Kleinen

10 March 2008  Customer Trip Rating : 2 Star Rating

AMS-IST in economy, probably same flight as below: Flight 3 hours late because of storm conditions at Amsterdam, but no information, apology or compensation. Plane was a worn out A321. No IFE was offered. It was obvious that the crew was totally fed up and tired after a long day. Bad pronunciation in english, anything asked to the crew was too much. Meal and drink service was rushed and incomplete (no tea/coffee, some passengers were forgotten when handing out bread roles). Although quite understandable in this conditions, this flight was very disappointing to me. Had encountered a much better earlier experience with them on a domestic flight.

Turkish Airlines review by Pieter Boone

4 March 2008  Customer Trip Rating : 2 Star Rating

AMS-IST in economy. Flight 3 hours late because of storm conditions at Amsterdam, but no information, apology or compensation. Flight is officially operated with A330, but that plane has never made it to Amsterdam, instead A321 was used, with horrible seat pitch no entertainment options, meal service adequate.

Turkish Airlines review by Ender Ozsezen

19 February 2008  Customer Trip Rating : 4 Star Rating

IST-BRU in Business Class on 737-800. Clean and nice interior, warm welcome and wonderful lunch. The food is one of the best in Europe. One of the F/A was quite inexperienced and spoke little english. Proper training is a must to keep up with the rest.

Turkish Airlines review by P Mazibuko

29 January 2008  Customer Trip Rating : 4 Star Rating

LHR to IST on oldish 737-800 but comfortable seats in economy. Pleasant and attentive FA's. Meal choice satisfactory. IST to JNB on newish 330-200 with clean and comfortable cabin, impressed with service. Return leg on oldish 330-200 but still confortable seating, maybe because airplane was not full and able to stretch out and with no-one in next seat. On arrival at IST experienced some very unfriendly security personnel who were manning the transit passenger desk! I am not sure what their instructions are, but it seems like they think all Africans are illegal immigrants!! The flight from Istanbul to Heathrow was pleasant.

Turkish Airlines review by N Balsari

24 January 2008  Customer Trip Rating : 3 Star Rating

ADB-IST-TAS, which was eventless. Tashkent Airport is a mess as usual. Flying TK quite frequently both international and domestic. Pushes hard, but minor problems. They do not load my Special Meal since last 3 flights, even if it is mentioned in my FF card, and each reservation. Depending on your luck, you might have a nice crew. This time I was lucky. Becoming worst everyday, though. Does not deserve 4 stars.

Turkish Airlines review by Christophe Chouleur

24 January 2008  Customer Trip Rating : 3 Star Rating

Brussels Istanbul Economy. Boeing 737 looked tired both outside and inside but was clean. Two of the four flight attendants were nice - others looked bored and did not smile during the whole flight. Lunch was okay with a choice of main course and a good selection of drinks. There are overhead screens -I did not watch the movie I used the headsets for the music. Passengers got up before the final stop of the airplane without any remarks from FA. A little more attention from the crew would make the difference

Turkish Airlines review by Paul Bailey

10 January 2008  Customer Trip Rating : 5 Star Rating

MAN-IST-BKK return economy. Checked in online, first leg an A320 - clean with a cabin crew who were pleasant and attentive, food plentiful and tasty. Second leg on A340 was a pleasant and relaxing experience.

Turkish Airlines review by Saleem Mirza

10 January 2008  Customer Trip Rating : 4 Star Rating

Heathrow to Istanbul and then from Istanbul to Delhi. Good service provided, flights departed and arrived on time. very pleased with the respect they give to the passengers and behaviour towards the passengers.

Turkish Airlines review by C Roberts

23 December 2007  Customer Trip Rating : 3 Star Rating

OTP-AMM and OTP-ANT round trip Y class in both cases. A four-star airline in the air, and a two-star airline (at best) on the ground. In the air, flight attendants are both positive and professional, food good, leg room good, and planes in good condition - even the older ones. On the ground, be prepared for telephone support staff that doesn't know how to handle many routine requests, doesn't really understand English, and sometimes gives misinformation. At the airport, expect surly staff, frequent and unannounced gate changes, and a very lax attitude towards timeliness and customer service. They have some distance to go, as far as I'm concerned, before they can actually be called a four-star airline.

Turkish Airlines review by Nick Komninos

16 December 2007  Customer Trip Rating : 3 Star Rating

ATH-IST-AYT return business class. Business class lounge in Athens is BA - sall and usually too crowded. ATH-IST leg a 738 with 3 abreast with middle seat empty. OK for 1 hour's flight but not for the price paid. IST-AYT-IST segments a 734 and a 738. Again the same seat configuration. Asked for a beer but no beer on domestic flights even in Business class - only champagne, wine and hard liquor (someone should tell THY that beer is very cheap so to include it in their drinks selection). IST-ATH on a 320. Lounge in Istanbul is nice and so was service on board. Attentive crew but again the same dissatisfaction with seat configuration. When you fly and pay business class the seat standards should be as high as the ticket fare.

Turkish Airlines review by Bill Singleton

9 December 2007  Customer Trip Rating : 3 Star Rating

Business class Bishkek-Istanbul-Frankfurt and return. Turkish Airlines does a lot of things right. Food and drink plentiful and good, friendly staff, business lounge at Attaturk is nice, although crowded. My complaint is on the Istanbul-Frankfurt leg, business class is 3 abreast seating with the middle seat blocked. Both to and return. This is very poor for the price of the ticket.

Turkish Airlines review by A Elbaloula

9 December 2007  Customer Trip Rating : 3 Star Rating

KRT-IST The aircraft was a relatively fair Boeing 737-800. Load factor around 90%. The flight took off almost on time and took around 4h and 10min. Seats were comfortable with legroom too, food was warm and plentiful. I'd recommend TK on the Africa-Turkey flights price wise and quality wise.

Turkish Airlines review by Andrew Mitchell

15 November 2007  Customer Trip Rating : 4 Star Rating

Istanbul to London round trip Business class. A321 had no IFE and business class seats were just a regular economy class seats where they kept the middle seat empty. Food and the crew were fine but nothing was extra special. Return on new A330 with excellent seat configuration and good IFE. Food choice and presentation were good. I think THY should standardize its planes and configuration if they want to stay as 4 star airline for long.

Turkish Airlines review by Ferenc Schottner

15 November 2007  Customer Trip Rating : 4 Star Rating

BUD-IST-BUD Economy. B737-800 has seen some better days, but basically okay. Seats fine, food excellent. Extensive range of drinks, even spirits. FA's professional, unfortunately there are some language issues.

Turkish Airlines review by D Bingham

9 November 2007  Customer Trip Rating : 3 Star Rating

MAN-IST : check-in at MAN took 145 minutes, in spite of having been booked 3 months in advance was not able to sit with my wife, eventually sorted out - something to do with web checkin which only opened on the route the week before. Indifferent flight on A321 with 30 inch legroom at best and one drink offered - the food was very good however. On the way home checkin took 130 minutes and yet again we were separated this time by an aisle, with the comment the planes full - different A321 without charter configuration - but no IFE. Turkish Airlines three star yes - four star not really.

Turkish Airlines review by Michal Strzelbicki

9 November 2007  Customer Trip Rating : 4 Star Rating

TXL-IST-DAM return Economy on A320 / B737. Solid service - nothing above average, but nothing to complain about either. Maybe they lack some highlights, but I can recommend them. Good value for money.

Turkish Airlines review by John Cipps

1 November 2007  Customer Trip Rating : 4 Star Rating

Economy Johannesburg-Istanbul-Ankara. Lengthy check in at JNB. Friendly cabin staff. Transfer to Ankara went smoothly and baggage arrived intact. Flew from Sivas to IST on 737, good internal flight but still time for inflight snack. Crew spoke reasonable English and were polite. Food was generally above the standard I've experienced on other carriers.

Turkish Airlines review by Nick Paul

28 October 2007  Customer Trip Rating : 4 Star Rating

STN-IST-ADB return. Flights booked online at promotional price, Economy seat. Online check-in easy and efficient - allows seat choice and meal plan. Check-in at STN for bag drop and no queues. One bag, through ticketed to ADB. Overly long 50 min. STN-IST on A310-200, all leather seating, with ample space, flight not too full. FAs pleasant and professional with good English. OK vegetarian meal option offered as pre-booked. IFE limited to one film, but only 3 hr 15 min flt. At IST, queue at Visa Desk of 10 mins before passport control and rush to get to Domestic Departures - across whole of airport - some moving walkways but a lot of weaving around tunnels etc to get to gate. IST-ADB flight on 737-800. Prompt service though and no delays in flight which was 90% full. Good FAs with fast service of snack/drinks. Bag arrived promptly on belt. Return flight - same good experience - online check in reduced need for early arrival at ADB before departure. 30 sec to use bag drop at Bus. Class desk. Using loyalty card with access to lounges reduces stress too! Good seating on 737-800 again. Prompt service and efficient IFA's. Used CIP lounge again at IST - good facilities and choice of refreshments, but 4 tv screens all on different channels made for intrusive noise. Lounge is some way from gates but airport clean, plenty of space and well signed. Duty free though is not the cheapest in prices. IST-STN leg on A320-200. Clean plane, one film choice on IFE on drop down screen not easy to see - preferrred inflight music instead. Vegetarian meal again as ordered, nice IFAs with good English, so no language problems. All round good experience and pleased with service.

Turkish Airlines review by U Oflas

17 October 2007  Customer Trip Rating : 4 Star Rating

Istanbul Sabiha Gokcen to Antalya, although our tickets were Turkish Airlines we flew with their partner Sun Express 737/800. Since the plane configured for charter flights leg rooms between the seats were narrower then usual TK 737's. For this very short flight passengers served for reasonably good sandwich and snacks and crew was very good and friendly. On the way back ,this time we had TK 737/800, clean plane with wonderful , smiling crew and very polite captain who even introduced the flight attendants by their names and explained flight path nicely .

Turkish Airlines review by P Letham

5 October 2007  Customer Trip Rating : 5 Star Rating

LHR to Istanbul 06h55. Boarded on time, took off on time, clean plane, cheerful crew, arrived on time. It did help that the plane was half full. Online check in easy, price was value for money. That is just about what travellers want.

 

 



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Customer Rating = from 1.0 (very poor) to 5.0 (excellent)



 



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