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TURKISH AIRLINES Customer Reviews and Passenger Trip Reports |
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TURKISH AIRLINES customer review : 3 February 2010 by K Param (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
London to Istanbul on 777-300 aircraft, in economy cabin. Good ife on board the aircraft.
Cabin staff professional but not friendly.
TURKISH AIRLINES customer review : 30 January 2010 by E Elacmaz (Turkey)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
IST-ASB_IST domestic flight. First flight on A321. Fully booked and a little bit cramped. The
crew friendly welcoming pax. The problem was that legroom on A321 was a bit narrow and the
service was hasty. Wonderful food, but it is too slow to serve for such a flight. Also the
personal audio buttons were broken. On return there A319 legroom was wider. Again the same
thing for the food - it was quick, but excellent. The second cabin crew seemed a bit fed-up
and grim.
TURKISH AIRLINES customer review : 30 January 2010 by Petra Schuler (Singapore)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SIN-IST-ZRH return in Economy, booked this flights as it was on promotion (SGD 1,200) and by
far the cheapest ticket for the dates used. Check-in fine, boarding a bit chaotic as anybody
can board once it's open, the plane seemed a newer version but it was very cramped and a very
narrow aisle and not much leg space either. If boarding late, there was almost no more space
left for hand luggage and the flight attendant already a bit grumpy as people tried to put it
somewhere. Overall staff doesn't look very friendly and it appears as they do it against their
will even when serving, no smile nothing. As for drinks, they give each passenger a small
bottle of water during the night but don't go around for more, I went back to the galley and
got another one although again they didn't look to eager to get one for me. Toilets very a bit
dirty but believe more because of the passengers standing on the toilet seat! Entertainment
system is okay, quite a couple of movies, not totally the latest ones and maybe a slightly
better variation would help as well. But able to watch on demand and a quite big individual
screen. Arrival in Istanbul was on the runway, so we had to take the bus back to the terminal,
a bit weird for a full flight. Connecting flight was on time as well with a quite new Boeing
737, much more space and very comfortable. Entertainment was from the small overhead screens,
but nothing very interesting on. The only good was the flight path information were they have
some 3D view for location updates. Breakfast was served. So overall the experience was fine
for the money paid. On the return flight, the plane was delayed by 1.5 hours due to weather
conditions. Transit time in Istanbul would have only been 1.45hrs and the ground staff was
already checking to book me on another airline as I would have missed my connection since I
was the only person from that flight connecting to Singapore. Surprisingly, they immediately
booked me on a Singapore Airlines flight (maybe it helped being a Gold Member in Star
Alliance). I was happy that Turkish didn't take any chance and offered to book me somewhere
else. Although that meant having to wait for a couple of hours more at the airport. I was
given CHF10 as compensation for the waiting time in order to cover expenses for a snack, which
might be the standard amount but not enough in case you want to buy a sandwich that cost
already CHF7 or more, unless you buy at the kiosk. Overall good, especially due to the upgrade
to Singapore Airlines.
TURKISH AIRLINES customer review : 20 January 2010 by Eero Kajantie (Finland)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
HEL-IST-ADD and back, group of 8 people aged 6 to 73. Turkish Airlines cheapest on this route.
90 min transfer in IST which made us excited because Turkish Airlines flights seemed to be
chronically delayed upon arrival to IST. We had pre-assigned seats by phone (possible 7 days
before departure), were first in check-in (no online check-in in HEL) to hear that three of us
had been moved elsewhere in the plane. Our plane had arrived on time in Helsinki - Xmas day
and very little traffic - boarding normal, but departure 30 min late, arrival to IST 60 min
late. We rushed to the transit desk, where most people in the long line seemed to be in the
same situation. We blatantly passed the line to hear that the IST-ADD flight was overbooked
and full. Re-routing through Dubai (instead of arriving in ADD at 01.10, arrival in Dubai
0330, departure by Emirates 0825, arrival 1125 >10 hrs late). No talk about any compensation.
ADD-IST-HEL seat prebooking by phone was honoured and check-in from ADD is possible online all
the way to final destination - what a luxury. Flights fine, cabin service standard, no
complaints. Beware destinations with no online check in - at least based on experience from
Helsinki, all transfer passengers from these destinations need to check in at the transfer
desk in IST. As it seems that those who can check in online can do so until the final
destination, those who need to line up at the IST transfer desk, particularly if the
connection is tight, are among the last to be checked in for any particular flight and very
vulnerable to become victims of overbooking.
TURKISH AIRLINES customer review : 20 January 2010 by B Cauvin (France)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
BKK-IST B777-300ER and IST-LIS on B737-800. Bangkok to Istanbul a day flight (3.20 pm) vs the
normal night flight. Check in was okay. Boarding on time, business class section spacious but
showed some signs of wear and tear - my seat with breadcrumbs from a previous passenger. Seat
9A very spacious, (seats all the same, but mine had no windows as just behind the second door)
rather comfortable although not perfect and rather hard in full flat position. Cabin crew who
don't understand english, unfriendly and don't know what basic service is all about. We got a
welcome drink (room temperature champagne). We were given menus to fill out our choices. On
the left, the list of drinks (never saw a bottle of wine or liquor for the whole flight) in
the center the main meal (for me lunch) with a choice of three hot courses and on the right a
multiple choice hotel-style menu for breakfast! As we were scheduled to arrive at 9.00 pm
local time, I asked the staff why breakfast, she replied "we would be served breakfast after
we slept"! So I filled in the form. After take off, they came around with awful mimosas, but
were not offered any other pre-meal drink. Then the flight attendant came back asking us if we
wanted beef or pasta for the second meal as they were not going to serve breakfast. They set
up the table, came around with a trolley of appetizers that had nothing to do with what was on
the menu. The main course was overcooked, we had to ask for wine, they never brought water
etc. IFE was good for size of the screen. Headphones basic and no noise canceling. Films were
great for 12 year olds, but hardly any good recent movies. The meal before landing was just
decent, had to ask again for a glass of wine. B77 ER on TK is good if you take a late evening
long haul flight and expect nothing from service, have dinner before boarding and get a good
night sleep. Accomodation was supposedly provided for our connection the next morning. We
stayed and were shuttled in an overloaded minibus to 1-2 star hotel 15 minutes drive from the
airport. We had to change rooms three times because of dirty, smelly rooms etc. The last leg
of the flight the next day was great compared to the previous flight - meal service was
decent, although no coffee was offered after lunch on a 5 hour flight. The catering was better
(Do&Co) and the food served corresponded to what was advertised on the menu. I paid for each
passenger just under 1000 euros for a one way business class from BKK to LIS - very good
price, but an awful experience.
TURKISH AIRLINES customer review : 20 January 2010 by W Mac (Australia)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Seoul to Berlin via Istanbul and Copenhagen to Seoul via Istanbul. The flight from Seoul did
not start very well with supposedly the wrong plane being sent and the ground crew having to
change seat numbers on boarding to get around that. It did not get any better once on board
the old and tired A340 - crew really did not want to be there but it was not a full flight and
they did there best to put as many people in empty seats as possible. The flight was chaotic
and I was slightly alarmed to see the last 3 centre rows used by the crew as there own
personal sleeping area. The flight to Berlin was not much better - over an hour late
departing, less than 50 passengers but all crammed together at the front on the plane, and the
flight attendant would not answer of my questions even though she was very talkative to the
Turkish passengers around me. Copenhagen to Istanbul again over an hour late without
explanation and crew worse - when we landed at Istanbul you had several Asian flights already
boarding but there was not one announcement about what gate to go to or even a request for
those passengers to disembark first! The flight to Seoul was slightly better, we had a new
A340 with AVOD, great leg room and finally a male attendant who smiled.
TURKISH AIRLINES customer review : 9 January 2010 by Luis Maia (Turkey)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
IST-LIS-IST. Flight was OK on IST-LIS leg. On the return, flight was delayed for 1 hour.
Flight fully booked and cramped. Typical of THY is that they tend to serve meals very late
into the flight and take nearly 2hrs to serve a lunch as there are only 2 hostesses for a full
737-800 in economy class. Safety is very weak with safety announcements done when people are
still boarding. During flight we had strong turbulence which obliged interruption of catering.
This went on for more than 1 hr but neither the pilot or crew gave any comment. Worse was that
during this phase people were still walking around the cabin and opening overhead lockers.
Remind that seat belt sign was on. Hostesses were very tolerant and did not bother even as
they were with safety belt on their seats and people could easily get injured. THY needs to
take safety more serious.
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