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Turkish Airlines Passenger Reviews and Turkish Airlines Customer Trip Reports

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Turkish Airlines
3.0 Star Rating: Fair
1292 reviews


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Turkish Airlines Customer review :  20 November 2014 by F Bertoni    (Italy)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Milan - Istanbul (Airbus A330) and Istanbul - Sao Paulo (Boeing 777-300). Both flights left and made it on time. Brand new A330 and nice 773. Amazing food, as always. These are my 10th and 11th Turkish Airlines flights since August, and I have nothing to complain about so far. I was a Lufthansa/SWISS frequent flyer but now always choose TK whenever possible.



Turkish Airlines Customer review :  6 November 2014 by M Ritter    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew Frankfurt-Istanbul-Nevsehir return in Oct 2014. First legs were in time, flight Cappadocia-IST started half an hour later, arrival IST-FRA was 2 hours late. It would have been nice if they had offered water to the people who were boarded half an hour after the flight schedule time and had to wait on the plane another hour till the doors were closed. During the flight, beverages were generously offered, food (2 choices) was very pleasant. Cabin well cleaned and staff friendly. Only thing we did not enjoy was the entertainment. Program in general very mainstream, few interesting movies. No German films, not a single film with German audio or subtitles. Original English or American films hard to understand because of cheap earphones. English subtitles would have helped very much, but there were none.



Turkish Airlines Customer review :  31 October 2014 by Bailey Paul    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TK1996 and TK68, 6 October. Recently flew Manchester to Bangkok I can say that everything was excellent. Have been flying with them for many years and the overall quality has not waned. I can recommend them.



Turkish Airlines Customer review :  31 October 2014 by M Jones    (Japan)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We used Turkish on 5 segments for a group trip where many members arrived in IST for a 2 week trip. Of the 22 members of the group, who arrived from all corners of the world, nearly everyone had a story about Turkish failings. Business class on TK46 from IST to KIX was a perfect example. Plane was a beat up 330-200. Boarding was a mess. Loaded onto a bus in IST in the rain. Driven around the tarmac for 15 minutes to our plane. All passengers loaded through the rear of the plane on a mobile jetway, in the rain. To get to the business cabin we had to 'swim upstream' to our seats. After settling in to 4a and 4b (in the beat up cabin) discovered that the toilets (tried to find a clean one of the 4) had not been cleaned. The cabin crew could not be bothered. The seats are not lay flat. The remote did not work. Don't believe the hype.



Turkish Airlines Customer review :  31 October 2014 by R Dee    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I had a short 2-hr flight from Naples to Istanbul, before transferring to JFK-NY. It was a full flight and they were far over their overhead storage capacity, by about 8 carry-on suitcases. Often you'll be a few spaces short, but I've seldom seen that many. I imagine the problem was caused because the airline check-in agent was not enforcing the 1 carry-on, 1 personal item (which is to be pushed under seat or held on your lap) policy. This is negligence on the airlines part. However, the flight attendants did the right thing by keeping on the carry-on luggage onboard, and not putting it beneath the plane, therefore allowing us to be on our way quickly. They offered excellent service with full meal, alcoholic beverages and newspapers offered free on a 2-hr flight. The service on the flight from Istanbul to JFK was also quite good. However, for whatever reason, they did not allow you to pick your seat when you book (at least the system didn't when I tried), so as I result I got stuck in a middle seat, which I always try to avoid.



Turkish Airlines Customer review :  31 October 2014 by CJ Stewart    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Avoid this airline and avoid any transit through Istanbul. Recently flew with Turkish Airlines LHR-IST-TLV-IST- LHR. Cabin crew are cold, unfriendly and indifferent to passengers. I was on a scheduled connection home from TLV via Istanbul with a one hour connection time. By the time the aircraft parked, offloaded passengers and we cleared security in the transfer lounge, I arrived at the gate 10 min before he next departure time only to be told that the flight had closed and I couldn't board. I was given a seat on the next flight home to London (1 hour 40 mins later), only to arrive in LHR with no luggage! Turkish Airlines is chaotic and so is Istanbul airport. Terrible airline and terrible airport!



Turkish Airlines Customer review :  31 October 2014 by Nettleton Jonathan    (France)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

50 minutes late pushing back on the Paris to Istanbul leg and again on the return it was 50 minutes late. Pleasant food but business class seats the same as economy. Rather disappointing as very expensive. The staff were polite.



Turkish Airlines Customer review :  28 October 2014 by Nick Kambounias    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My recent flight on Turkish Airlines was with mixed emotion. Inflight service was excellent. We flew with Turkish Airlines from Dubai to Athens with one stop in Istanbul. The flight from Dubai to Istanbul was 40 minutes late and we missed the flight from Istanbul to Athens by 5 minutes. One would think that since it is the same airline and they knew their flight was late which contained passengers going onto a connecting flight to hold the flight for 5 minutes and also have staff waiting at the exit gate of the first flight to express process passengers in order to make the second flight. I was traveling with my pregnant wife and we had to wait another 5 hours for the next flight. Two other couples were not so lucky as they had a connecting flight to Skopje and they had to wait until the next day. They were given the choice of sleeping in the airport lounge or to pay for a visa for each person to sleep in a hotel outside the airport. One of the couples had a baby who would've been about a year old. We were compensated with a measly food voucher worth no more then 4 Euros each. There was a huge line at the flight services counter with many people experiencing the same issue with connecting flights. It seems they have not got the hang of how connecting flights should work and the gap between the flight times.



Turkish Airlines Customer review :  28 October 2014 by J Hamilton    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight Dublin to Istanbul. Couldn't have wished for any better, crew very pleasant and helpful, food was lovely and roomy for economy. I will definitely fly with TA again.



Turkish Airlines Customer review :  28 October 2014 by Gordon Nadeen    (South Africa)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We travelled from JNB South Africa to London via Istanbul. The trip to and from South Africa to Istanbul was excellent. Staff good and the seating had ample legroom. Unfortunately the same cannot be said about the flight between Istanbul and London. The seats were old with very little padding, most uncomfortable and with little legroom.



Turkish Airlines Customer review :  28 October 2014 by I Sahin    (Netherlands)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-IST-AMS- smooth check-in in Amsterdam and Istanbul. Boarding is very good. Business lounge in Ataturk airport is fantastic! I frequently fly with Turkish Airlines including transatlantic flights.The meal service was excellent and stuff was very helpful! Best meal I ever had on all flights. The flight entertainment had great variety of movies and games. I will fly Turkish again on my all flights. Thank you very much Turkish Airlines!



Turkish Airlines Customer review :  28 October 2014 by M Niall    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew IST to BJV flight TK2510 return TK2509. Both flights full. Kept to schedule. Crew did their job well but not much interaction. Food better than expected for a short flight. Seats comfortable with relatively good leg room. A good airline.



Turkish Airlines Customer review :  28 October 2014 by T Bailey    (New Zealand)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Rome to Istanbul. The original flight was initially delayed but we were given little information. Eventually, we were told another aircraft would be coming from Istanbul and we would be given a meal. There were so many restrictions and inconsistencies with the meal provided. Information on the flight was not available despite several requests. Inaccurate information was given regarding the need to change boarding passes. The ground staff were next to useless and when the supervisor eventually arrived, he was boarding of downright aggressive and would not rectify our problem with boarding passes. The flight was underwhelming. Inflight entertainment system was not working and my requested special meal was not available. On landing, passengers were walking around the aircraft as it was moving. The cabin crew did nothing and even laughed at the child running up and down the aisle as the aircraft was moving.



Turkish Airlines Customer review :  28 October 2014 by M Monaghan    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Manchester UK to Seoul two legs 14/10/2014. Absolutely fantastic, fully recline seats with seat covers, blanket & large pillow. Staff were friendly and very efficient, excellent menu with little touches (battery candle etc. plus the only airline so far that have served Hot Chocolate, especially when you don't drink tea or coffee. Third Leg, flew with Asiana Airlines from Seoul to Sydney, Turkish Business Class made them look 2nd rate. Will fly again and highly recommend.



Turkish Airlines Customer review :  28 October 2014 by M Lomond    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Two completely different experiences. Took a flight from Los Angeles to Istanbul. It was fabulous! Even in coach! The flight staff was so pleasant and attentive. Took the flight back from Istanbul to Los Angeles and it was a completely different story. The flight crew was absent. In 13 hours, the beverage cart came by twice and only to serve meals. The crew at the gate were so rude and disorganized. By the end of the flight there was trash everywhere. I was shocked on upon exiting the plane that even First Class was a pig sty. They did offer cheese sandwiches and drinks if you walked to the back of the plane but it was an absolute madhouse. I did nothing but rave about my experience until my return flight. Sad to say that I'd probably never fly TK again.



Turkish Airlines Customer review :  28 October 2014 by Marc Pauquet    (Turkey)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

As frequent traveller with M&M Elite status, receiving priority luggage delivery at airport I can’t understand why TGS is not able to deliver priority bags in time, where do other airports like Brussels, CDG, Athens, Zagreb, Sofia to mention only some, can deliver priority luggage maximum 30 minutes after landing. I’m travelling on average three times a month, always with 3 bags. Out of the three bags two are tool boxes. Only TGS can't deliver my bag and tool boxes in time. Average 60 minutes I have to wait in Istanbul, which is not acceptable. Here TK and TGS should improve urgently.



Turkish Airlines Customer review :  28 October 2014 by M Tushishvili    (France)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I had excellent flights PAR-DYU-PAR by Turkish airlines. The economy seat comfort was satisfactory for the space, the entertainment and the service. Staff was very friendly and professional, food and drinks were of high quality and good quantity. I really appreciate that sandwiches were served after dinner as the second service for IST-DYU flight (about 5 hours flight). I am frequent traveler and I always prefer to travel with Lufthansa and Turkish airlines especially in economy, so I recommend it to everyone.



Turkish Airlines Customer review :  16 October 2014 by E Simeone    (Belgium)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-IST-BRU, c class - rather smooth check in BRU. Used fast track and lounge. TK uses SN lounge in Brussels, which is always too crowded, understaffed and unclean, with little food choices. Especially if you bear in mind 2 UA flights, 1 AC and one Hainan plus all of El Al and Turkish and all of SN and other Star Alliance flights, all sharing this non Schengen lounge at the same time! Too vile and disgusting. No Senator members lounge at all! Even Vienna has got one. Boarding was the usual TK mess, but must say flight ok, A320 excellent configuration and experienced staff. Expecting an A330 as earlier planned but change of plane (must say not enough pax). Arrival in IST using fast track arrivals plus optional lounge in IST a breeze. Return again smooth check in Istanbul, plus fast track plus lounge, a breeze and absolutely exquisite for a business class lounge! Now boarding was the usual TK mess, remote gate and all that jazz, on board crew too busy arguing about something or other and service was dull and boring but efficiently done! disembark ok no fast track no need really in BRU and suitcase one of the first out! good. Will think twice before recommending though.



Turkish Airlines Customer review :  14 October 2014 by Rizo Muratovic    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First time on Turkish this summer. Flew From JFK to Tirana via Istanbul, and return from Podgorica via Istanbul. Although, I had some reservations flying with Turkish, at the end I was more than happy that I chose them. The meal service was excellent. Best meal I ever had on a transatlantic flight. The A330-300 was comfortable, and the flight entertainment had great variety of movies and games to choose from. I reserved our seats 3 months in advance by calling the call center. Our seats were all promised as we originally chose them on all flight segments. Again, I will fly Turkish again on my next transatlantic flight with no reservation.



Turkish Airlines Customer review :  14 October 2014 by A Long    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bad: I flew many times between London and Istanbul, always on business class. I have had enough of it. Their planes are old, seats are most uncomfortable, little leg room, same seat as economy but with spare seat in the middle. They also always make you take shuttle bus to terminal both inbound and outbound, most inconvenient. I had to help carrying the luggage up the steps for an elderly lady. Hate it, they think it is a popular routes so why bother improving it! Wrote to customer service twice, no response! Good: Better food and lounge than BA.



Turkish Airlines Customer review :  14 October 2014 by Alimul H Chowdhury    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I made 2 trips to Dhaka last year and both ways missed the connecting flight in Istanbul. The reason is very short lay over time which is only one hour. Though hotel accommodation was given staff are not friendly. My visa fees were not reimbursed. This route is the best for LAX-DAC-LAX because it takes shortest time to reach Dhaka-LAX vice versa.



Turkish Airlines Customer review :  9 October 2014 by Michael Dalton    (Switzerland)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently I travelled with them on four sectors, each averaging 2.5 hours. The gimmick of a crew member wearing a chef's outfit is just that - a gimmick. Service onboard is hit and miss. On some flights it's good on others it's mediocre. There are better airlines operating in Europe.



Turkish Airlines Customer review :  9 October 2014 by V Purvianace    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Non-stop from Istanbul, arriving in Boston 30 minutes late. My husband and I chose TA for non-stop reasons because we are in our 80's and wanted to avoid mid-journey transfer. Both trips exceeded our expectations. Chose business class, had row 2 each way with just two seats, long enough for us to really stretch out and sleep. Cabin was quiet and darkened for relaxing. Food and wine choices were fine and nicely presented. Even "candlelight" via a tiny paper lantern with battery light inside. Staff very helpful. Only complaints are the long wait for baggage in Boston and confusing / absent signage for boarding at Istanbul Airport.



Turkish Airlines Customer review :  9 October 2014 by Ali Soufan    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BEY-LHR via Istanbul. Flight was delayed by 45 mins to depart from Beirut. Flight was packed from Beirut to Istanbul operated by an old A321 with no personal TV. To be honest one of the things that was brought to my attention, the carelessness of the cabin crew in checking seat belts and providing the appropriate safety demonstrations no announcement was made from the captain at all during the whole flight. Nevertheless once we got to Istanbul I nearly made my connecting flight to LHR. Again flight was operated by an A321 with no ptv which I found very surprising. Again service was not great however they served good food. Overall would not fly again with them due to their very tired aircraft's being used on the route and due to the service of both the cabin crew and the hassle for connecting passengers in Istanbul.



Turkish Airlines Customer review :  6 October 2014 by M Ana    (Colombia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight 760 from Istanbul to Dubai, great aircraft, there were a lot of seats free. The crew was excellent, very kind and the food was great. The service onboard was excellent.



Turkish Airlines Customer review :  6 October 2014 by P Bischoff    (Turkey)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IST-VCE-IST - Boarded pretty much on time but departed Istanbul 1 hour late with the aircraft sitting on the tarmac, with Ataturk airport almost always congested that's nothing new. Cabin very hot and stuffy until the end of the flight. Of course no beverage service until 40 minutes into the flight. 737-900ER which looked brand new, cabin very clean, nice looking seats but with typical THY pitch so not much space to move. Reclining button missing/broken so impossible to move the backrest. Nice choice of movies on the IFE and big screen, when the thing worked, the whole system rebooted on all seats after a while and my lucky colleague next to me has his rebooted a dozen times or more until the flight attendant attempted to fix it by rebooting it a few more times and then gave up. Service as usual with THY, OK if you don't expect too much, the only friendly and smiling stewardess was the one who did not speak any English. Return flight on A321-200, departed on time from VCE and full almost to the last seat. Good for them. Slow food service with only 2 stewards each with one trolley and that took ages, mine ran out of beef kebab after the 10th row. The 2 of us had beef, served cold, and mine was some köfte dish which was not even on the menu. I guess it was some leftover from a previous flight and re-heated twice, the lid was already open and it was stone cold. My colleague had the time to finish watching his movie from the previous flight and arrival was on time in IST. Every time I am stuck with flying Turkish I wonder how they manage to get Europe's best airline award, and now for the 3rd year. I guess the people who evaluate do not fly the same routes as me and never in economy.



Turkish Airlines Customer review :  6 October 2014 by F Bertoni    (Italy)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Another fantastic journey with Turkish Airlines. Sao Paulo-Istanbul: flew Comfort class which in my opinion is excellent value for money. Seats were only 50% taken in this class and I could thus enjoy three seats free for me. The space and comfort of this class is comparable to Business class of many other airlines. The seat is wide, the space for legs is exceptional, the IFE was also nice with noise cancelling earphones distributed. Service: top notch. Food was of very good quality, in abundance, and served with almost Business class layout (real plates and real towels) both for breakfast and the dinner served two hours before landing in Istanbul. Cabin crew was discreet but always present when needed: I asked twice for some juice and had the glass delivered at my seat within a couple of minutes. Did land in IST after 12 hours and 45 minutes, with a delay of 2 minutes. I just keep recommending this airline.



Turkish Airlines Customer review :  29 September 2014 by Kerry Hancock    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Turkish Airlines code shares with Etihad - Abu Dhabi from and to Istanbul. Inflight entertainment very poor, seats more cramped than other airlines, food low quality, service onboard poor and ineffective. Finally reached Istanbul only to find my luggage not there. 3 hours trying to get some assistance from airport staff. Finally got my luggage 3 days later.



Turkish Airlines Customer review :  25 September 2014 by J Stein    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I read some variable reviews before booking my flights from NJ to Istanbul, so decided against direct flight and booked United to Munich then TA to Istanbul, then TA back to Frankfurt and Lufthansa back to NJ. TA was by far the best parts of the trip, with over-the-top service, plenty of stretch room in business class (I'm 6'1") and solid quality food. I liked the repeated options to grab another croissant / roll or requests whether I wanted a refill of wine or coffee. The Airbus A330s I flew were new and immaculate. My only complaint was the boarding process, which wasn't well organized in Munich at all, with a long, narrow gate where everyone across all classes congregated and blocked any chance for an organized boarding. Had I not been near the front, I would have been one of the last to board despite my business class seat, and never heard a call for that class to board. The return trip was a bit better, with the gate agent asking out loud - not over the PA - whether anyone was in business class and directed us to a separate line that was initially hidden from view. I would definitely recommend TA to other passengers traveling in business class and would take fly with them again if given the option.



Turkish Airlines Customer review :  20 September 2014 by M Beth    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Montreal-Istanbul-Bangkok business class. On both legs the flight was fantastic, the food was in abundance almost feeling like there was too much. Inflight entertainment was great. The first flight had the side by side seats that go into full sleep position and were great. The 2nd leg had the pods which I actually found slightly less comfortable. The service was great except for one thing on my Montreal flight when I had to ask 3 times for some water. I still find their inflight service excellent and very attentive.



Turkish Airlines Customer review :  18 September 2014 by B Fowler    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My husband and I took four economy flights in the last couple of weeks between London and Antalya via Istanbul. We chose Turkish Airlines over the lower cost carriers as it has won several awards and had better arrival times than Easyjet etc. Check in at LHR was chaotic and staff were disinterested and inefficient. The flight was delayed. In fact, all four flights were delayed. We were unable to book legroom seats on the first flight (my husband is 6'6") but were able to move once the flight was underway. As we were going through the gate for the second flight the staff grabbed my boarding pass, took a pen and scrubbed out my seat number and changed it. When I asked why (no explanation was volunteered) I was told the plane had changed. On boarding I was in an entirely different part of the plane to my husband, in between members of a young family, despite there being spaces next to my husband. Needless to say I moved once the flight was underway. No apologies from staff. On arrival, international passengers were separated from domestic and taken to the international terminal to receive our suitcases. After waiting for a long time (late in the evening) someone eventually came and told us we had been sent to the wrong terminal. No apologies. No directions as to how to get into the arrivals hall of the domestic terminal. Eventually found it - everyone else from the flight were long gone. On arrival at Antalya airport 2 weeks later to take our two flights home check in again was chaotic. Asked for legroom seats - we're given them for the first flight but not the second. No explanation or apology. Legroom was non existent - even I struggled to fit. My husband found it impossible. We asked if it was possible to move and we're told no - no explanations or apologies. Again, others were seated separately and there were a couple of heated conversations which the staff dealt with very poorly. Once the flight was underway and the seatbelt signs were off, my husband stood up, finding a spot out of everyone's way. The person in front reclined their seat making it impossible to sit back down when told to do so. My husband explained this politely to a very abrupt attendant and was told in no uncertain terms to sit. No care, understanding or apologies. I pleaded with the guy in front to put his seat upright and my husband retook his seat. His knees were up against the seat in front and the magazine rack cut into his shins. Food dreadful. Seatbelt signs kept on for most of flight and flight attendants almost invisible for the rest of the journey.



Turkish Airlines Customer review :  18 September 2014 by Kuan Agnes    (Hong Kong)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew biz class for the first time and it is not what it is hyped up to be. 1) Wifi network did not work. 2) Service and food quality was poor. Breakfast was staggered as there was a flying chef who prepares personalized meals according to a menu that you order off in advance - this works in theory, not in practice. On my long haul outbound they forgot some ordered items, on my way back they lost my menu card all together. Therefore it was only after the passenger next to me finished his breakfast that they even bothered to ask if I wanted to eat anything. They only refill drinks ie coffee upon request. My breakfast of scrambled eggs was extremely watery and undercooked. 3) Seat configuration: A strange 2x3x2 configuration. On my flight out I was in a window seat and did not notice, but on the flight back in seat 2E (center seat) realized that one could feel every footstep of people striding by. 4) Toiletries: On my flight back they forgot to give me my toiletry bag, I had to ask for it. 5) Fast track service: Depends on airport I guess but at Istanbul the fast track immigration line was not much shorter vs the normal lines. I only flew this airline due to the convenience of transit to my final destination (Tbilisi).



Turkish Airlines Customer review :  18 September 2014 by F Bertoni    (Italy)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Milan-Istanbul-Sao Paulo. Milan-Istanbul: quite old Airbus A320 with limited entertainment onboard. As usual, excellent hot meal distributed. Very nice and efficient cabin crew. Long transfer at IST Ataturk Airport. For such a reason, Turkish paid a very nice hotel for me (5 stars) located in the city center. Free transfers also provided, both ways. Istanbul-Sao Paulo: 13 hours daily flight aboard a new 773-full flight. I got the emergency exit which means a lot of space for a better rest. The 3-3-3 seat configuration in Economy is extremely appreciated and TK is one of the few airlines world-wide which still keeps it nowadays. Very young and pleasant cabin crew. Meals: overall, two hot meals - tasty and well-presented. IFE completed, with a wide range of movies and TV programs. Live TV and free-wifi onboard definitely a plus. First long-haul flight with Turkish. Can definitely keep recommending.



Turkish Airlines Customer review :  13 September 2014 by S Neuhauser    (Austria)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled VIE-IST-JFK-IST-Vie at the end of July. We booked Premium Economy with TK to N.Y. for a family trip as TK offers best value in this class (only slightly more expensive than the cramped Y-class on any direct flight from Vienna to N.Y. in peak season, unfortunately there is no Premium-Y ex Vienna). 3 days befor departure we received note from TK that due to an aircraft switch "Comfort Class" (only on TK's 777) would not be available on the 10-hour flight from IST to JFK, thus we were offered a later flight. I requested an update to C-class instead which was duly granted - a great move from TK and just what I expected from "Europe's best airline"! Our 2-hour morning flight to IST in Y-class was comfortable, sufficient legroom, menu cards were distributed and a hot and tasty breakfast was served (fantastic service having in mind what other airlines consider as catering). Our connecting flight was in C-class, so we enjoyed the marvellous TK lounge at IST airport that streches over 5000 square metres on two levels - try the freshly brewed Turkish Coffee! The flight to JFK on an Airbus A-330 in business class was as comfortable as it can get (welcome drink, fluffy duvets, flat beds, Do&Co flying cooks, meal courses were served one after the other as it should be, dedicated and smiling FAs, a wide range of movies). Bottomline: we arrived relaxed and happy. Only a minor point: cabin design could be slightly more colourful. Unfortunately, our flight back to Vienna via IST was not upgraded, so we travelled in "Comfort Class" as planned. Seats are in CC are wide and legroom is plenty. There were no welcome drinks and meal service started way behind C-Class (keep in mind that the flight departed at midnight!), but the meals, dinner and a full, hot breakfast before landing, all served on china, were tasty and satisfying. The amenity bag distributed in "Comfort Class" wasn't Porsche-design like in business, but nevertheless came in very handy. At IST we spent some time at the "Prime Class Lounge" (we pre-booked this service before we departed) where you can take a relaxing shower after a long-distance flight. The final leg of our journey took us back to Vienna in Y-class in the late afternoon. Again menu cards with an extra drink/wine-list were distributed prior to dinner service, once again an amazing service by TK considering the occasional sachet of pretzels - it at all! - other airlines serve on 2 hour flights. Final verdict: I wholeheartedly recommend Turkish!



Turkish Airlines Customer review :  11 September 2014 by L Newton    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew business class with my wife from BHX to IST. Comfortable enough on both legs but late departures on each flight. Cabin crew were good to excellent though service rather grudging and not as attentive as my experiences with Emirates. Aircraft cabin littered on both legs. Food identical on both legs for vegetarians - disappointing. Biggest problems on return leg was hopelessly disorganised ground staff: chaotic, hectic and not at all relaxed or smooth as one would expect in business class.



Turkish Airlines Customer review :  11 September 2014 by M Basi    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked Business Class, BHX to DEL via IST. Business Class Service on the BHX to IST very hit and miss. Steward seemed nervous, took my order for drink and forgot to bring me the drink. Later on during the flight the FA took my order for a drink and this one came. Flight attendant serving drinks without bringing them on a serving tray certainly shows me that the Turkish Airways staff need training and overall the service in business class was poor. The lounge at Istanbul is very good. Istanbul to Delhi boarding a shambles. No segregation between Business Class and Economy on boarding especially if you have to travel to the plane by bus. IST TO DEL - one of the most uncomfortable business class seats in the air. I travelled on 22/8/2014. I am going to travel in Business Class on the same route BHX to DEL VIA IST on October and I am hoping for better service. If there are no improvements I will go back to Qatar Airways or Oman Air from Heathrow.



Turkish Airlines Customer review :  11 September 2014 by N Nanayakkara    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Traveling from St Petersburg to Istanbul in business class - very disappointed, the business class on this ageing 757-800 was no better than economy class. The seats were economy, did not recline more than 15 degrees. The centre seat of an economy row was made inactive by folding it down. Hence calling the two seat arrangement business class. Extra leg room was there but was of no use as the footrest was fixed. How can they be called the best airline in Europe when they do not provide the basic requirement for a business class seat. Reminded me of an airplane well past it's prime.



Turkish Airlines Customer review :  7 September 2014 by Ron Kuhlmann    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-IST-DNZ-IST-LAX. Another wonderful journey with TK. The food continues to be astounding and the service level is excellent. At first I thought the "candlelight" service using small battery powered flickering candles on the tray was a bit hokey. But is produces a very nice effect and my seatmate asked if he could have mine as he uses them on his boat. The difference between US carriers and TK is especially evident on the short flights were a full, hot breakfast was served and the seat had multiple adjustments for comfort-far from the US offerings in F domestically. And the Istanbul lounge continues to be a delight.



Turkish Airlines Customer review :  7 September 2014 by Keith Taylor    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I, were booked on TK961, Kyrenia (Ercan)/Istanbul, connection to TK1969 Istanbul/Birmingham UK, 1st September. Checked in at Ercan, baggage through to UK, but no boarding/seating passes for Istanbul to Birmingham provided, which we thought rather odd, so had to go via Transit in Istanbul Airport. First flight delayed a little, but as already booked in we assumed that Transit would have seats ready for us. Oh no, given standby seat/pass, ran to departure gate, sent to aircraft, only one seat (we heard staff had been given the seats available). Sent back to another Transit desk, from there to the original one, where we were re-booked for the next day, fortunately checked in and boarding passes printed for us. 4 hours in airport at Istanbul (not a nice experience) before eventually got to hotel. Next day, transfer from hotel was late arriving at hotel and little real expectancy of being on flight, let alone where the luggage might be, also found other UK passengers in same position. Through all check in etc, to boarding gate chaos. Why say area A, B C etc if not using it. Mad queue, load of young kids and parents. On board, kids seemed to go to wherever they wanted as did many adults. We got our seats Ok, and stayed put. Nightmare for crew, many passengers simply refusing to move to allocated seat even though plane was full. I cannot imagine a less organised operation, and it seemed this was a regular occurrence, and indeed whilst waiting in boarding queue, met other UK passengers who had been given STBY cards even though they were at airport very early and had booked several months earlier - it seems the practice to overbook, then bump off UK passengers. We will never again use them.



Turkish Airlines Customer review :  7 September 2014 by G Penola    (Turkey)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TK66M IST-SIN on 31/8/14 - The THY lounge at Istanbul Airport whilst impressive, was very busy and noisy. It is not a place to relax. Already the lounge is starting to show signs of wear and tear despite opening only recently. The entry gates were mostly broken and barricaded off. On this visit the hot food had all but disappeared which was disappointing prior to taking a 1am flight to Singapore. Flight was OK, cabin crew not very interested in passengers and disappeared for most of the flight. The flat beds on this aircraft seemed quite hard and was difficult to get comfortable and to sleep. The English spoken by the captain and flight attendants was below average for an international airline. Passengers were also wandering around the cabin whilst the aircraft was taxiing, without any intervention from cabin crew.



Turkish Airlines Customer review :  7 September 2014 by Faiz Eljunaid    (Qatar)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We are a family of four. I travelled with Turkish Airlines, Doha-Istanbul-Doha and booked seats online on row 6 on both flights. On check-in for the return flight TK-0782 on Sept. 2nd, I was given seats on row 21! I talked to the check-in supervisor and she told me that the plane had been changed and the seat numbers are rearranged by the system and she can not do any thing about this. On boarding, I was surprised to find that row 21 is a 4-seats row, beside the exit, with smaller, tight and uncomfortable seats. There were some other passengers complaining about their seating as well. I talked to the flight dependant in-charge and he responded in an impolite way, and giving instructions, to return to our seats. I told him that I will report this online. He responded: "Please do", in a way that reflects "I don't care"! It was a 4-hour flight and one of my terrible experiences in air travel. It was my first with Turkish Airlines and will be the last.



Turkish Airlines Customer review :  7 September 2014 by Bucher Christoph    (Switzerland)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight TK 69 / September 3 from Bangkok to Istanbul in First Class (Seat 2D). The worst experience I've ever made and I fly apprx. 450,000 miles/year. The cabin was not cleaned, staff and the service very rude. We were asked to fill in a form for the choice of breakfast before take off but the breakfast was not served for whatever reasons. The staff were sitting in the galley laughing and chatting instead. I asked for a coffee one hour before landing and the answer from the FA was: the coffee machine is already switched off. I will definitely avoid flying Turkish Airlines in the future.



Turkish Airlines Customer review :  7 September 2014 by Mirco Carriglio    (Italy)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IST-KUL and SIN-IST. Both flights were a nightmare. 2 hour delay for technical problems for both flights. Bad management at the gate with no one providing useful information. The crew were absent during both flights. On a 10 hour flight you should expect to have some basic services on board. Nothing at all, apart from dinner after takeoff and breakfast before landing. Food quality was pretty poor. I expected more. Great business lounge in Ataturk airport.



Turkish Airlines Customer review :  7 September 2014 by s Neda    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Traveling from Boston on August 22 the flight was scheduled for 11.45, we waited several hours without knowing what was going on, until. At 3 am, they told us the flight was cancelled and we had to recollect our baggage. They sent passengers to different hotels some as far as state of New Hampshire. Crammed us to the bus while some passengers did not have a seat and there was not enough luggage space. On August 23 they told us the flight will leave at 6 pm. After we got back to the terminal at 3 o’clock, the flight was delayed again with no clear reason given. We were waiting not knowing if we are actually going to fly. While complaining to them they would respond that there was going to be somebody at Istanbul airport waiting for us to take care of all complaints but when we arrived in Istanbul we could not find anybody. When calling the airline regarding the issue the representatives would say“our system shows that there was no flight cancellation on August 22”and we had to convince them that the flight was actually cancelled and there were hundreds of people on that flight and some missed the collecting flights and hotel reservations. On my way back to Boston, although I purchased my ticket 5 months earlier, they changed my status to Standby without notifying me and I had to wait until all the passengers get on board and hope for open seat. This was the worst travel experience I have had, I would not travel with them again.



Turkish Airlines Customer review :  7 September 2014 by Maggie Avramova    (Singapore)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was a passenger on flight TK 1049, from Varna to Istanbul on 12th August 2014. This same flight had been delayed by two hours, causing me to miss my subsequent Emirates flights to Dubai and Singapore. This was my third flight with this company and I wouldn't go for TA again. The most uncomfortable seats ever. Awful customer service, zero co-operation, poor English! Turkish left me stranded at Ataturk Airport for more than 12 hours.



Turkish Airlines Customer review :  7 September 2014 by Jennifer Romanos    (Lebanon)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

September 3rd 2014, I had a trip from Lyon-France to Beirut-Lebanon via Istanbul. We landed in Ataturk airport - Istanbul at 10 pm, and our flight to Beirut was supposed to take off at 1.45 am. At 12.10 am people were waiting at gate 208 that showed on the screen for boarding. After 10 minutes, the gate number changed to 307, so all travelers took their luggage and changed gates. Shortly after, on the screen they put that the flight was delayed 4.5 hrs and it would take off at 6.15am. No one from the airline came to talk to us, to apologize, to explain the delay. Nothing. At 4 am, the gate number appeared on the screen. There were people with children and babies, old people, and tired people who were running from one gate to another. Furthermore, the plane was supposed to leave at 6.15 am, but boarding started at 6.10. The flight took off at 7. The captain and the cabin crew didn't even apologize for the long delay. We arrived to Beirut at 8.30 am. I don't recommend Turkish Airlines.



Turkish Airlines Customer review :  2 September 2014 by Rob Garbett    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IST-BHX. I have flown on Turkish Airlines about 60 times over the last 18 months. I have noticed a general decline in the quality of service. This was very marked on my last flight from Istanbul to Birmingham. The seat I has was almost worn out and very uncomfortable. The cabin service was poor. They offer a choice of meals but do carry enough of the options to provide choice to all. On this occasion they had given all the meals out of my preferred option after only 4 or 5 rows of passengers. They did not offer any option. During the 4.5 hour flight I was offered one drink and my calls for another were ignored.



Turkish Airlines Customer review :  2 September 2014 by P Sorli    (Norway)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-IST-OSL-IST-PEK. Economy Comfort on the long-haul legs are superb, and did actually not cost much more than a standard economy ticket when you book 5-6 months in advance. TK are superb, and in many ways, in a different league when it comes to their food. Every meal I ate everything, something which happens rarely for me. The entertainment system is excellent, and the FAs are good. The only negative thing is information flow; their IT systems and definitely not up-to-date and it was very frustrating flying OSL-IST not knowing if we would make the PEK flight. Luckily we did, and I was even upgraded to 1A on a beautiful B77W. Still, I would enjoy not having concerns the 9 hours previously.



Turkish Airlines Customer review :  29 August 2014 by M Palmer    (Indonesia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TK 2421, Antalya to Istanbul, August 11. TK 66, Istanbul to Jakarta, August 12. We have always enjoyed TK and have flown it many places around the world, each time in Business Class. There does seem to be a difference in both the service and attitude on the 330 vs 777 airplanes. The 777 FA's are more caring and do not disappear after service. After numerous long haul flights is seems that the FA's on the 330 are less trained and really do not care. Yesterday on the Istanbul to Singapore flight a FA attendant was smashing the pillows and blankets into the overhead compartments, even if they were full of luggage. It was a disaster trying to get the hand carry out of the overhead because of all the bedding. Another thing is the food. When a flight leaves Istanbul at 1 am, on a 10 hour flight, the most important meal is breakfast, not dinner. We have yet to have an edible breakfast, even in Business Class. The eggs are a messy runny non-recognizable mess or there was some mystery Turkish pastry breakfast that was like rubber. You would think that with nobody eating the entrée that they would stop serving it. The funny thing is that the meals served in the European Business Class are quite good. The Business Class lounge in Istanbul remains the best in the world. We love spending time there. Unfortunately, they boast if having thousands of flights daily, but the airport in Istanbul cannot handle nearly as many as they want to fly. The taxi ways and concourses are a disaster. You would think there would be separate lines for Business and Economy, like the rest of the airlines in the world, but no. We will continue to fly Turkish Airlines because we feel safe and the price is right. Occasionally we get a good flight crew. But it is all hit and miss. The one consistent thing about Turkish Airline is that you cannot apply one word or phrase to describe them because they always are different.



Turkish Airlines Customer review :  29 August 2014 by Zoltan Gal    (Hungary)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BUD-IST-KIX (Istanbul-Osaka) and return. Short range A320 and B737-800 were a bit tighter seated but the A332 on IST-KIX and back was very spacious. We took row 32 or so (do your online check-in 24 hrs in advance), where config is only 2x3x2 - legroom was great. Seat comfort for my 90 kgs also acceptable, but a bit high armrests. Food was plentiful and excellent in quality, with metal cutlery (long gone since the '90-s from most fights, unfortunately), even trilingual menu cards were provided on all legs, with 2 choices on the long range ones. Both long ranges being (mostly) night fights, cabin attendants got all window blinds closed after service so all pax could sleep rather well - even on the backwards leg where plane was 90% loaded. Cabin crew were very attentive and thorough - what I rate the most is that they checked all seat belts and seat, tray, window blind etc. before landing and got everything arranged right. Toilets were kept clean in the aft cabin all the way through, free beverages and snack stocks were kept available constantly. Inflight entertainment runs (obviously) on some Android old op.sys tablets integrated into seat backs and mine was stuck somehow though, but did not ask for assistance. Flights were punctual (no delays) and crew were smiling.



Turkish Airlines Customer review :  29 August 2014 by Smith Amy    (Kenya)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Nairobi-IST-Boston return. While aircraft and cabin were fine, food definitely above average, and a bird strike was professionally and safely handled by the pilot (take off aborted, switch to new aircraft), I was not happy with the following: 1) Very difficult to get hold of Turkish Airlines office by phone. I wanted to inquire about changes to my ticket. In Nairobi I had to end up making the journey to their downtown office in person because no one answered the phone. In the US, it was equally difficult to get hold of anyone who could help with ticket changes. You can also only pay any change fees in person at the airport (this alone took an hour prior to the actual check in and ended up being USD 80 higher than originally advised). In Boston, there is also no on- line check in available. Turkish is just not equipped with the kind of services that makes this much easier with airlines like KLM, BA, Delta etc. 2) Horrible experience at Istanbul airport. Again wanted to go to a ticket office to inquire about changes during my layover. In the entire international transit area there is none! It was also incredibly difficult just to find someone who spoke adequate English! After going in circles, I was finally told I need to get a visa, exit the airport, go to the ticket office outside, then re-enter! It was also by far the dirtiest airport I have been to, hardly saw cleaning crews and if I did, they were standing around talking rather than working. Neither ground staff nor cabin crew particularly friendly, on a four leg trip one flight attendant stood out for trying to be particularly helpful. I had chosen Turkish because at the time it was the cheapest option, the few hundred dollars saved were not worth it because of the other hassles gained. The early morning departure and arrival times in Nairobi also make an already long trip even more painful.



Turkish Airlines Customer review :  29 August 2014 by C Retsas    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Istanbul - Munich on 23 Aug 2014 in economy. Plane over hour late leaving with no mention as to why. As I had a connecting flight in Munich to Krakow, I wanted to know which terminal in Munich, the plane would land so I knew how much connection time I had. Stewardesses totally unhelpful even when I suggested they could ask the captain. Needless to say, missed the connection meaning I lost the cost of the next ticket as it was non refundable as well as the cost of the prepaid hotel, again non refundable. Turkish airlines staff were not the least bit interested. Service was gratuitous and sloppy. Never saw a smile.



Turkish Airlines Customer review :  21 August 2014 by E Karavelas    (Greece)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TK1850, ATH-IST, June 19. ATH airport check in procedures swift, my luggage checked to my final destination, boarding passes provided for my subsequent flights with another Star Alliance carrier. Aircraft A321, Business class seats 2-2 with more than adequate space (reclining seats, dedicated cabin, not the silly "leave middle seat unoccupied" solution). Cabin crew friendly, linguistic skills more than adequate. Rather impressive food and wine service for a short flight, smartly presented full hot meal, left me with the curiosity of flying them long haul. A rather pleasant experience.



Turkish Airlines Customer review :  21 August 2014 by Rouchon Arnaud    (Thailand)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled on TK 0069 with my wife on June 13 2014. We mentioned to the air hostess that our table trays could not be closed and were staying in the locked position as it was broken. The flight attendant could not assist us and were not willing to help. Plane was very old and in bad shape. Food was served late after 2-3 hours when everybody was sleeping. No smiles on the faces of the flight attendants and very poor service.



Turkish Airlines Customer review :  19 August 2014 by R James    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew IAH-IST in business. Cabin was nicely appointed and comfortable, and the inflight entertainment works well. The food and drinks offered were high quality and plentiful, except my fish entree was over cooked. The service was awkward. It was a full hour after takeoff before the in flight service was started. Food was prepared in the forward galley and plated in the rear galley, which meant there was constant cabin staff traffic between the two galleys, making the cabin environment frenetic. Beverages were only offered once at the beginning of the meal service. Any additional beverages, including water, required a direct request with an attendant, who would then readily provide another beverage.



Turkish Airlines Customer review :  19 August 2014 by Nal Murat    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR - Istanbul - North Cyprus - Istanbul - LHR. Business class to Istanbul, economy to North Cyprus. Flight to Istanbul departed on time. A321 seats not really business, more economy plus as it's 3 seats across with the centre seat blocked off and a little more leg room. Very early AM flight breakfast good, flight nearly full. Entertainment not that good. One hour transfer time at Istanbul was no problem at all, in fact we did it in 10 minutes. Flight to North Cyprus B737-800, seat ok, food surprisingly served on an hour flight, entertainment system not fantastic. Flight from Istanbul to LHR was just fantastic, mainly because of the Turkish business lounge which is as far as I am concerned is the best of the best. Food, space, comfort, facilities all there in this brand new lounge all excellent. Flight on B737-800. Aircraft type changed at the last minute so passengers seated all over the place. Everyone seemed civilised onboard and just swapped seats onboard so couples could sit together. Chef onboard and food prepared by DoCo just sumptuous. Cabin crew all male in business were terrific. Aircraft full, seats again more eco plus then business and no real entertainment system on this plane. Pilot informative, flight smooth landed on time.



Turkish Airlines Customer review :  19 August 2014 by F Bertoni    (Italy)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Venice-Istanbul-Beirut. Venice-Istanbul: brand new A321 with individual screens and IFE plus a full hot meal provided (with a printed menu distributed). Broad selection of beverages, even fresh orange juice available. That's amazing for a 2 hours and 15 min flight. Flight attendants: most of them very friendly and professional, apart from a young girl who seemed not to care at all. Smooth and easy transfer at Istanbul airport, which by the way is a total mess and way over-crowded. Istanbul-Beirut: full flight. Again, new A321 but this time with very small individual screens with no IFE. Super friendly and professional cabin crew. A cold meal offered. Luggage did make it to Beirut without any issues. Overall, very impressed with Turkish. Do look forward to flying back with them.



Turkish Airlines Customer review :  16 August 2014 by Ian Chatterton    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TK604, Dar Es Saleem - Istanbul, 8th August 14. Incoming flight delayed due to bad weather at Istanbul Airport. Check in staff at Dar Es Saleem seemed clueless about how to sort problems re prospect of missed connections. Eventually assured us that we were booked on later 19.10 hours flight to Heathrow and gave assurances our luggage would be transferred. On arrival at Istanbul received the worst customer service experience. Staff rude, unhelpful and incompetent. No bookings for onward flight found, initially told we would have to overnight in Istanbul, only after continued insistence with staff were seats found for us. On boarding flight TK1983 we found over 30 empty seats on the aircraft we were told there were no seats available. Of course arriving back at Heathrow they had managed to loose 5 items of our hold baggage. I would never fly with Turkish Airlines again.



Turkish Airlines Customer review :  16 August 2014 by Haji Murat    (Russia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Istanbul-Ercan (Cyprus) on Turkish A320. Both flights were great. New aircraft, with interesting movies, TV shows, games. Friendly English-speaking staff. Was given a traditional Turkish breakfast. Both trip cost me not expensive, i bought tickets in advance.



Turkish Airlines Customer review :  16 August 2014 by Javier Valverde    (Spain)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

10th August 2014, Tokyo to Istanbul (TK0051) which connected to another Turkish Airlines flight (TK1357) from Istanbul to Madrid. Time for the connection was 1 hour 20 minutes. Unfortunately, TK0051 departed delayed and landed more than 1 hour later than the previously scheduled arrival time. The TK0051 flight landed in Istanbul at about 19.10 h when the scheduled landing time was 18.00 h. Although I rushed to the gate, where I arrived at 19.26, it was impossible for me to get the connecting flight which departed at 19.20 sharp. There were at least 6 more passengers in my same situation. Nobody was waiting for us at Istanbul airport to give us assistance, no help was offered. We went to the "customer care counter" where a Turkish airlines worker simply gave us instructions to go to the transfer desk. After a very long queue a Turkish Airlines employee explained to us that there was no available flight to Madrid that day. We had to get flight TK1857 departing at 7.50 am next day. Turkish Airlines would provide us with a hotel, dinner and breakfast. I am a Miles&Miles member, my friend and I were planning to use this company again at Christmas, but now we have bought a ticket on another airline instead.



Turkish Airlines Customer review :  16 August 2014 by Aleks Popovic    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TK71/TK1083, HKG-IST-BEG. I flew this route this week in comfort class and connect in economy. It is a real shame they are phasing out CC. The product is in a league of its own and deserves to be around. Y on the intra Europe flight was really good too. Both flights had a full meal service. The long haul as expected but the euro flight was a surprise. Flights departed about 10 minutes late but both arrived early.



Turkish Airlines Customer review :  16 August 2014 by Joan Carles Blanco Atienza    (Spain)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

12 August (Istanbul - Barcelona), flight TK 1855. Checked-in the day before to get the seats I wanted on the plane, performed this operation and I get an email from the airline confirming assigned seats. The next day at the airport I was given different seats to the ones I requested the previous day, these (3 seats) were separated from each other. Also told there was a time delay in departure. I'm disappointed with the airline, and do not recommend it.



Turkish Airlines Customer review :  15 August 2014 by Thomas Grimm    (Germany)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Istanbul-Lagos had terribly worn out Business Class seats. USB plug did not charge my phone, only neighbouring seat did so. Headset cable was broken, only one side could be heard. Way back it was worse: Checked in, but was not offered an invitation to the lounge, so I had to bribe someone to get me that instead of again going through security. Then, 75 min departure delay without any notice, information, etc. which made me miss my connection in Istanbul. The onboard entertainment system was completely off, apologies for the technical defect. Not to mention the USB plug for charging the phone. After the 7hr night flight, no breakfast or simply a coffee was offered. Never again if I can avoid it somehow.



Turkish Airlines Customer review :  15 August 2014 by J Otten    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We have flown Turkish Airlines several times in the last year, and always with a little hesitance connecting through Istanbul-an airport that's always a bit chaotic. While the flights we've had over the years have been good in terms of food, price, in-flight service and entertainment, etc, today was quite the opposite. My wife and kids flew to Istanbul from Macedonia, intending to get on a flight to Chicago. Instead they were told at the gate that the boarding passes they had received for the flight were not adequate and there were no seats for them. They were turned away and sent to a "help desk" that was a nightmare. It took hours to rebook them on tomorrow's flight and they were denied hotel accommodation, even though it was the airline's fault. Next time we'll book with a proper European carrier, likely spending a little more but saving ourselves the headache and worry.



Turkish Airlines Customer review :  9 August 2014 by N Chiem    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TK12 and TK571, JFK-IST-JRO departing July 3rd 2014. Had multiple terrible experiences with TK in the last year, the most recent of them in July 2014, on the first flight of our honeymoon! Every time I have flown with TK from JFK or BRU, the flight was late by more than 90min, without any explanation. Leading to a missed connection and being stranded against our will in Istanbul. Each time the in-flight crew assured us the connecting flight would be informed and wait for us. Each time, there was no one upon landing to direct us and help us find our connection gate. Each time we missed the connecting by less than 10min after desperately running across the airport to try and make it. Each time the ground staff for luggage collection and transfer/hotel arrangements were unduly rude and totally unhelpful. And the hotel provided for the night was very sub-standard. And each time we had to pay an entry visa that we would otherwise not have had to pay. I have flown a lot of different airlines and this is by far the worst experience I've ever had. In the latest occurrence, they would not even make a nice gesture to acknowledge the fact they were ruining the first 2 days of our honeymoon. Needless to say we will never fly Turkish airlines again if we can avoid it.



Turkish Airlines Customer review :  9 August 2014 by Monilola Aboderin    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled to Istanbul With my daughter and 2 grandchildren on 31st July 2014. It was a night flight. The toilet was not clean and smelt very bad, not hygenic for children to use. The food was not good for children. The was no provisions for children to play with. We were begging the crew to give us a pillow and blanket, they told us they don't have enough so it is a case of first come, first serve.



Turkish Airlines Customer review :  9 August 2014 by Lee Hayward    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travel agent booked me on a Malaysia Airlines flight which was code shared with Turkish airlines, Turkish for first leg from Istanbul to KL, then Malaysian from KL to Sydney. Boarded in Istanbul and the check-in staff couldn't have been less helpful. The first person at the check-in counter passed me off onto someone else because of what she called a 'ticket problem' before promptly going on her break. The second person was slightly more helpful up until the point someone came around and told him to go on a break. Then it became too hard to do anything more than check me in onto the Turkish airlines flight. He wouldn't check my bag through to Sydney, no real reason given, but from previous experience it is possible to check bags through despite different airlines in operation. This meant that once I arrived in KL I had to clear customs, pick up my bag and then check back in again. A massive pain and something that wouldn't have been achievable if I had had less than 3 hours between flights. First and last flight with Turkish Airlines!



Turkish Airlines Customer review :  4 August 2014 by L Cline    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

26 July 2014, United 7781 (Operated by TK), TK370, IST-Tashkent. I have had a very mixed record with TK. Previous flights were in the acceptable range, but things seem to be going downhill. I am much taller than average and have found the latest flights to be torturous in terms of legroom. On my most recent trip, I had to skip the meal because I did not have sufficient room over my legs to lower the tray table. Cabin staff were good, but ground staff were decidedly a mixed bag in terms of helpfulness. Entertainment consisted of the 1970's-era pop-down screens. Generally, a very unsatisfactory experience.



Turkish Airlines Customer review :  4 August 2014 by Osman Gulseven    (Turkey)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

June 18-21. Ankara (ESB) to Istanbul (IST) and to Rome Fiomicino (FCO).TK 2109 and TK 1965. I have been flying with Turkish Airlines for about 10 years. Mostly I enjoy excellent flights. Luggage is rarely lost. Out of 100+ flights it happened once which was likely due to a non-Turkish Airlines connection. Food is halal and of top quality. Most of the fleet is brand new. Once in a while you get an old one which makes the flight experience mediocre. The miles program is great but they started reducing the number of miles that can be earned. One thing annoying is the in-flight announcement. The pilots better stay silent instead of trying to speak with their low- level English.



Turkish Airlines Customer review :  1 August 2014 by Faruk Gökyurt    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My family and I flew TXL to IST in economy class. The plane for this flight was a brand new A321. Every passenger had a personal entertainment screen in front of the seat with a great selection of movies, games, etc. The meal was one of the best airline meals I've had. Cabin crew were always respectful, cheerful and ready to help. All in all a great experience. Would definitely recommend and travel with them again.



Turkish Airlines Customer review :  1 August 2014 by G Banfield    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently flew from Toronto to Istanbul and Istanbul to Cameroon. This was the best airline I have flown with. The Toronto/Istanbul leg was splendid. Great selection of inflight entertainment, movies, music, games. Impressed with the camera showing the view outside of the plane. Loved the comp. Turkish delight! Fantastic selection of food and drinks - full upon arrival. Flight crew excellent and professional. North American airlines need to take a page from Turkish Airlines book to see how its done. Great second leg to Cameroon. Smaller plane and food. Can't complain. definitely flying Turk. Air. again.



Turkish Airlines Customer review :  1 August 2014 by C Wheeler    (UAE)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Istanbul to Thessaloniki on a morning flight. Boarded the plane. Two crew were working in the J cabin (including senior crew member). Load of J cabin only 6. They handed out the menu for the service before take-off which had hot breakfast choices. After take-off the crew started the service. Without any interaction the crew member came and passed me the tray. Tray consisted of a fruit yoghurt, croissant and a selection of cheese. Never asked me if I would like anything to drink or which hot meal choice I would like. I got up to visit the toilet before the seatbelt sign came on. The J cabin toilet was unusable for its respective cabin customers as the crew allowed a Y cabin customer to use the toilet and he threw a whole tree of paper in the toilet. The other crew member asks me finally if I would like to have anything to drink. Asked for a Turkish coffee. After I came out asked a crew member to take my tray. Then comes my coffee. That's when the seatbelt sign came on. Nobody came to secure the cabin before landing. Landed in Thessaloniki. Waited for our luggage on the carousel only to find the priority bags arriving last. At the end of the day a short flight is a showcase of what a long trip can be with them.



Turkish Airlines Customer review :  30 July 2014 by E Simeone    (Belgium)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-IST-BRU, C cabin - check in is unfortunately a mess, no priority check in respected, staff not interested, don't give a damn attitude. Done by Avia Partner. Had to ask twice for a fast track card for arrivals in IST, check in staff did not even know they existed. and they have 4 flights to IST daily. Lounge is always full and dirty, and am afraid boarding is always a mess, even you are flying c class. From wait in lounge to designated gate, to last call, all of this in less than 10 minutes, simply ridiculous. Experienced this many time. Once on board all is different - friendly yet professionals staff with lack of language skills but ok on security and service. Some try to go the extra mile. Only option to IST direct. They need to improve ground staff and boarding skills and attitudes otherwise I would perhaps recommend. IST lounge on Sunday 27/07/14, announcement from no info, to go to gate, to last call gate closed 15 mins. Too many flights, too little doors even if they are remote, they have lost it - they need a third airport. However IST lounge is the best in Europe, perhaps only competing with BA in T5 in Heathrow.



Turkish Airlines Customer review :  28 July 2014 by Y Mirindi    (Belgium)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FIH-IST. Flight delayed 1 hour as usual. Old A330-200 instead of the usual 739. No IFE working, no informative pilot announcements, cabin crew announcement was inaudible, only one choice of meal which was a very good meal (luckily). No complete breakfast just a little cake before landing, very disappointing flight.



Turkish Airlines Customer review :  18 July 2014 by Jean-Pierre Diels    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-ATH, business class round-trip in June (TK0004 & 0001). Departure from JFK was delayed by almost 3 hours as the pilot could not be found. On arrival in Istanbul we had to go the "transfer desk" to find a connection to ATH. Said transfer desk has a queue of over 100 people from every conceivable destination and no priority for business class. End result was that we had to sit for 4 hours in the biz-class lounge and watch 2 codeshares fly out before TK. Yes, we missed our connecting flight in ATH as well. Return ATH to IST managed to be 2 hours late as well for a 90 minute morning flight. This time we barely made the JFK connection and our "priority" luggage was delivered 2 days later. The good: seats are very comfortable, entertainment and Wifi are excellent and the food is really delicious; IST lounge is wonderful. The bad: cabin crew disappears after service and, on the return, allowed a passenger in an adjoining seat to get utterly smashed as he drank endless full glasses of Scotch until landing. He then proceeded to lie down on the floor for the landing which the crew chose to ignore, IST airport is a nightmare.



Turkish Airlines Customer review :  14 July 2014 by Z Shotte    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BHX-IST-BKK. July 9 2014. Boeing 737-800: BHX-IST. Very impressed with Turkish Airlines European business class. By far the best of all European carriers for comfort and privacy. It offers a 2-2 configuration with 20' leather recliners with additional foot rest. There is a personal VOD monitor in the arm rest with a wide variety of shows and movies for a 3 hour flight. Flight attendants are very polite and professional. Food catering is of the highest standard to match and surpass other European Carriers like BA, KLM or Lufthansa. Airbus A330-300: IST-BKK. The TK business class lounge is very impressive, with kids room, multiple TV rooms, 2 grand pianos and some of the cleanest toilets I have seen at an airport. Lounge provides user friendly lockers to store your belongings. A bit chaotic boarding at IST. The shuttle bus used to take passengers to the aircraft was a bit overcrowded and ground staff seemed a bit disorganised. However after boarding it's all up hill. FAs were very attentive and professional. The personalised chef for the forward cabin was a nice touch. Good selection of food and drinks and the inflight entertainment is more than adequate for the 9 hours and 40 mins. Seats are very comfortable for business class with an exceptional amount of leg room although the seat configuration of 2-2-2 does not provide loads of privacy for a single traveler, with the two end seats A and K not giving direct aisle access. Overall Turkish Airlines provides a very good product in business. Will definitely recommend and travel again in the future.



Turkish Airlines Customer review :  9 July 2014 by David G Stein    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-Istanbul-Bishkek, round trip, coach, B777, B737, A330. My experience with Turkish Airlines is a tale of 2 experiences, the flight experience and customer service on the ground. The flights were all very good. Leg room varied. I had adequate legroom on the B737 and A330, but I felt crushed on the B777. The food was tasty and the flight attendants offered good service. My main issue with Turkish Airlines with the customer service on the ground. leading up to my flight, I found frequent outages with their US website. Customer service employees in Istanbul were rude and they refused to adhere to their pledge to provide a hotel when the layover is over 10 hours. As it turned out, I was one of a few who experienced the same problem. All in all it was a mixed experience.



Turkish Airlines Customer review :  9 July 2014 by Pierre Jean Trebuchet    (United Arab Emirates)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BCN-IST-BKK. One way flight for EUR 402. Flight delayed 3 hours from Barcelona: chaotic check in with nearly no assistance. The supervisor was rude and ignorant. Unable to retrieve my TK good frequent flyer number, so I had to pay for my access to VIP lounge. Ground staff at Istanbul non-existant. At least, catering was excellent and both planes, A332 and A332, were quite comfortable despite of BCN-IST was not clean. Not really recommendable.



Turkish Airlines Customer review :  7 July 2014 by Ann Tahhan    (Ireland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I recently flew from Tel Aviv to Dublin via Istanbul A return flight. I was so delighted with this airline. A comfortable flight. Seats were comfortable. Pillows offered. Delicious meal with free drinks. Inflight entertainment, movies games etc. friendly staff Real old fashioned service. Transfer staff on the ground to take us to connecting flight. I will definitely fly with Turkish airlines and will go out of my way to fly with them. I recommend this airlines strongly to anyone flying to Israel.



Turkish Airlines Customer review :  7 July 2014 by A Kleissner    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from Gatwick to Istanbul (return) and Istanbul - Izmir (return). Planes varied - the least good was a workaday Airbus between Istanbul and Izmir (nothing wrong with it though), the best a brand new B737-800 to Gatwick. We flew economy but noted that business class on the latter had excellent seats. All flights flew to time. Food was very good (complete with metal cutlery). Even between Istanbul and Izmir we got an hors d'oeuvre plus a good sandwich and some cake - the crew hardly had time to serve it. All staff polite and helpful. At Izmir we had checked-in online and were shown to a dedicated counter: there is no Bag Drop facility. All in all, one of our best airline experiences.



Turkish Airlines Customer review :  4 July 2014 by Shehu Wan    (Nigeria)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KAN-IST-LGW-KAN. A 737-800 aircraft for the first leg. Flight was on time food was good and cabin crew excellent. The IFE was also commendable. The IST-LGW leg was a very boring flight with no IFE but the cabin crew were very efficient and helpful.



Turkish Airlines Customer review :  2 July 2014 by Michael Asher    (Turkey)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelling from Alanya/Gazipasa to Istanbul via Ankara, the first disappointment was that there was no online check-in. At the airport you are allocated a seat which cannot be changed as the system doesn't allow it said the young lady on the desk. No lounge but such a small airport and only one or two flights a day hardly warrant it. In fact the Turkish Airlines printed timetable doesn't even list the flights there. I went into the airport shop for a can of Coke but at TL 7.25 decided it was too much of a rip-off. No priority boarding so a scramble at the gate. Flight operated by Anadolujet was comfortable and a sandwich and water, tea and coffee served. At Ankara the domestic transfer passengers were sent straight into the departure area which meant no second security screening. But inside I discovered my next sector was delayed and the Business Class lounge was outside so I could not reach it. Luckily the delay was not long and soon we were boarding. They made an announcement about pre-boarding but then just let everybody go through. Full flight and had another sandwich and cake. After landing at Istanbul we had to sit on the ground with the engines running for 15 minutes before a gate was available. My luggage was the last up - seems they don't use priority tags at Alanya either. But at least I was able to go to the airport shop and buy a can of Coke for TL 1.75!



Turkish Airlines Customer review :  2 July 2014 by I Russell    (Ghana)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was very disappointed with Turkish Airways. My flight was delayed from Accra to Istanbul resulting in me missing all my connecting flights including my flight to Barbados from Gatwick. The staff at Istanbul were extremely rude and unhelpful, resulting in me having to speak with the supervisor. They would not help with rebooking my connecting flight to Barbados, which I had to pay for myself plus overnight accommodation. My luggage got separated at Gatwick, which compounded my disappointment with Turkish Airways.



Turkish Airlines Customer review :  26 June 2014 by M Hashem    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew non-stop Houston to Istanbul in Comfort Economy. I had low expectation however, it was a pleasant experience. From check-in to boarding, the process was well managed. I was greeted with a smile while boarding and found the Comfort Economy area quite spacious. The seats were 2-3-2 with decent cushioning, leg room, foot rest and in seat IFE. The seats did not allow reclining for a comfortable sleeping position but let's not forget it was $350 more than basic economy fare. Here is the more pleasant part: the cabin crew were full of smiles and were pleasant. No attitude or doing the passengers a favor type behavior. The food service was good and well portioned. I don't get this much polite and pleasant service in business class of major US carriers! The arrival at IST was timely, however, we parked at a hard stand. The airport was very busy however, unlike major European and US airports (JFK, LAX, etc.), lines moved rather fast.



Turkish Airlines Customer review :  24 June 2014 by I Konstantinidis    (France)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown with TK a couple of times this year. The majority of flights are disappointing. Most recent flight was on 20 June 2014 from Riyadh (KSA) to Paris (France) via Istanbul. Leg 1: TK141 was delayed (as usual). Flew with an old A321. Very tired and dirty. Business class seat was an economy seat. Most of business class passengers complained about the seats (it was an overnight flight and most of us wanted to sleep - but it was impossible). Crew was ok - nothing exceptional (typical TK). Food was average - I am really wondering why they have the-so called "Flying-Chef" on board. Leg 2: TK1821 was delayed as well. Flew with a new A330-300 featuring the new business class. Much space and a fully flat bed. Although business class cabin is spacious, it is not sophisticated at all. Cabin was dirty. Food was just ok. Crew was unprofessional and rude.



Turkish Airlines Customer review :  24 June 2014 by M Tushishvili    (France)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I had return flight CDG-TBS-CDG via Istanbul by Turkish last month. The service overall was really excellent. The food was very good, nicely presented and tasty. Cabin attendants were professional in all flights, nothing to complain about. Seats are ok for a couple of hours flights with the overhead screens and, consequently, limited entertainment. I have three observations for improvement: 1) The Business lounge in Sabina airport is very unpleasant, a box size room with no edible food available. 2) The Ataturk airport (I had it for return flight) was extremely busy and flights are usually delayed for 30-45 minutes. 3) I observed that the light in cabins during the boarding, catering (almost two hours) and landing was extremely bright (it is annoying when there is late evening or night flight). In general, Turkish and Lufthansa are the best choices for Tbilisi.



Turkish Airlines Customer review :  24 June 2014 by T Eldem    (Canada)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from IST to ESB on A321. The Business class configuration is typical of the European short haul flights with the middle seat left empty. Legroom is limited and hardly an improvement over Economy. Aircraft was showing its age and as with all TK flights I have been on, the air was stuffy and stale. Flight attendants came across as aloof and did not seem to be interested in engaging with the passengers beyond the most basic requirements of their duties. Good meal service for a short flight. There was moderate turbulence throughout the flight resulting in spilled drinks. The FA's did not bother to clean up the spill on my table even though it was evident at the time they collected the meal service. The crews on TK really need to improve their English skills as their announcements are barely understandable and would represent a real concern in the event of an emergency. As well, my experience on all of TK flights leave me questioning the safety culture of the FA's as they tend to ignore basic in-flight safety breaches such as passengers standing up while the aircraft is taxiing and leaving their tables down during takeoff and landings. The flight left late due to congestion at Istanbul airport but was otherwise uneventful. Their domestic service is clearly superior to North American and many European carriers and is certainly good value for money. With some attention to cabin service and improved FA performance, this airline can easily maintain its status as Europe's best but has a long way to go to compete with Asian and Middle Eastern carriers on long-haul routes.



Turkish Airlines Customer review :  24 June 2014 by J Moreno    (Mexico)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IAH-IST-IAH. Airline has one of the freshest services on board. Food is tasty and abundant, so is beverage service, but this is not very diverse with brands. Seat pitch in PE is huge. The only big issue is customer service.



Turkish Airlines Customer review :  24 June 2014 by Bilgin Can    (Bosnia & Herzegovina)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IST-LAX flight. It was a B777. The seats were extremely comfortable compared to other transatlantic flight I took over the year (i.e. Mostly Austrian and Lufthansa). The service was excellent. The staff friendly and the food delicious. The plane seemed to me just out of production, and the IFE was much better than what I am used to with Austrian (which I prefer generally for financial reasons). The only complaint would be the price you have to pay for THY flights. It is generally 50% more than what Austrian offers.



Turkish Airlines Customer review :  21 June 2014 by Eldem Tayfun    (Canada)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TK21, PEK to IST. Orderly and on time boarding. Was asked to relocate to a different seat than the one pre- assigned in order to accommodate a passenger with physical disability. Ended up in a window seat as no other aisle seats were available. The Purser tried very hard and apologized profusely. A warm approach I am not used to receiving from TK FA's. Cabin, as with many TK flights very warm and air stale. Comfortable lie-flat seats with plush blanket and soft pillow. The shell style seats do not offer much storage room and are narrower than other business class seats. Attentive service throughout the flight with FA's frequently checking on passengers. Good meal and wine selection although main course was somewhat tasteless. AVOD system with 20 inch screens and a wide selection of movie and music options although somewhat dated. The highlight of the flight was the free WiFi which is a very nice touch. Overall a pleasant experience.



Turkish Airlines Customer review :  21 June 2014 by K Svetlana    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TK 0035, IST Ataturk-Montreal, June 17, 2014. Booking the flight one month in advance: both my travel agent and I tried to secure an exit row seat. I expected to pay for it. The airline was impossible to reach from Canada. At check-in, the seat selected by the travel agent was changed to an unacceptable one. A request to upgrade for business cabin was denied. On the ground at Ataturk, a long and very slow line-up in the corridor just to enter the gate (an additional security check - we have gone through the passport control as well as the security already). Not a single seat available. The security agents behaved like Canadian immigration officials interrogating people about purposes of their trips, but no information was going into computers. Younger people were sitting on the floor, older ones standing there with their bags looked tortured already. The plane was jammed full. The seats in Economy were really cramped, no legroom (a 10hr flight). Rude FA's and completely devoid of smiles. Dismissive and unhelpful to boot, trying to ignore passengers as much as possible. Dirty lavatories with pileups of used paper towels on top of garbage boxes, no toilet seats available.





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