TURKISH AIRLINES  Customer Reviews and Passenger Trip Reports an official 4-Star Airline   Add your Turkish Airlines review   Turkish Airlines official 4 Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status Turkish Airlines Customer Reviews = 253

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TURKISH AIRLINES customer review :  3 February 2010 by K Param   (UK)

London to Istanbul on 777-300 aircraft, in economy cabin. Good ife on board the aircraft. Cabin staff professional but not friendly.

TURKISH AIRLINES customer review :  30 January 2010 by E Elacmaz   (Turkey)

IST-ASB_IST domestic flight. First flight on A321. Fully booked and a little bit cramped. The crew friendly welcoming pax. The problem was that legroom on A321 was a bit narrow and the service was hasty. Wonderful food, but it is too slow to serve for such a flight. Also the personal audio buttons were broken. On return there A319 legroom was wider. Again the same thing for the food - it was quick, but excellent. The second cabin crew seemed a bit fed-up and grim.

TURKISH AIRLINES customer review :  30 January 2010 by Petra Schuler   (Singapore)

SIN-IST-ZRH return in Economy, booked this flights as it was on promotion (SGD 1,200) and by far the cheapest ticket for the dates used. Check-in fine, boarding a bit chaotic as anybody can board once it's open, the plane seemed a newer version but it was very cramped and a very narrow aisle and not much leg space either. If boarding late, there was almost no more space left for hand luggage and the flight attendant already a bit grumpy as people tried to put it somewhere. Overall staff doesn't look very friendly and it appears as they do it against their will even when serving, no smile nothing. As for drinks, they give each passenger a small bottle of water during the night but don't go around for more, I went back to the galley and got another one although again they didn't look to eager to get one for me. Toilets very a bit dirty but believe more because of the passengers standing on the toilet seat! Entertainment system is okay, quite a couple of movies, not totally the latest ones and maybe a slightly better variation would help as well. But able to watch on demand and a quite big individual screen. Arrival in Istanbul was on the runway, so we had to take the bus back to the terminal, a bit weird for a full flight. Connecting flight was on time as well with a quite new Boeing 737, much more space and very comfortable. Entertainment was from the small overhead screens, but nothing very interesting on. The only good was the flight path information were they have some 3D view for location updates. Breakfast was served. So overall the experience was fine for the money paid. On the return flight, the plane was delayed by 1.5 hours due to weather conditions. Transit time in Istanbul would have only been 1.45hrs and the ground staff was already checking to book me on another airline as I would have missed my connection since I was the only person from that flight connecting to Singapore. Surprisingly, they immediately booked me on a Singapore Airlines flight (maybe it helped being a Gold Member in Star Alliance). I was happy that Turkish didn't take any chance and offered to book me somewhere else. Although that meant having to wait for a couple of hours more at the airport. I was given CHF10 as compensation for the waiting time in order to cover expenses for a snack, which might be the standard amount but not enough in case you want to buy a sandwich that cost already CHF7 or more, unless you buy at the kiosk. Overall good, especially due to the upgrade to Singapore Airlines.

TURKISH AIRLINES customer review :  20 January 2010 by Eero Kajantie   (Finland)

HEL-IST-ADD and back, group of 8 people aged 6 to 73. Turkish Airlines cheapest on this route. 90 min transfer in IST which made us excited because Turkish Airlines flights seemed to be chronically delayed upon arrival to IST. We had pre-assigned seats by phone (possible 7 days before departure), were first in check-in (no online check-in in HEL) to hear that three of us had been moved elsewhere in the plane. Our plane had arrived on time in Helsinki - Xmas day and very little traffic - boarding normal, but departure 30 min late, arrival to IST 60 min late. We rushed to the transit desk, where most people in the long line seemed to be in the same situation. We blatantly passed the line to hear that the IST-ADD flight was overbooked and full. Re-routing through Dubai (instead of arriving in ADD at 01.10, arrival in Dubai 0330, departure by Emirates 0825, arrival 1125 >10 hrs late). No talk about any compensation. ADD-IST-HEL seat prebooking by phone was honoured and check-in from ADD is possible online all the way to final destination - what a luxury. Flights fine, cabin service standard, no complaints. Beware destinations with no online check in - at least based on experience from Helsinki, all transfer passengers from these destinations need to check in at the transfer desk in IST. As it seems that those who can check in online can do so until the final destination, those who need to line up at the IST transfer desk, particularly if the connection is tight, are among the last to be checked in for any particular flight and very vulnerable to become victims of overbooking.

TURKISH AIRLINES customer review :  20 January 2010 by B Cauvin   (France)

BKK-IST B777-300ER and IST-LIS on B737-800. Bangkok to Istanbul a day flight (3.20 pm) vs the normal night flight. Check in was okay. Boarding on time, business class section spacious but showed some signs of wear and tear - my seat with breadcrumbs from a previous passenger. Seat 9A very spacious, (seats all the same, but mine had no windows as just behind the second door) rather comfortable although not perfect and rather hard in full flat position. Cabin crew who don't understand english, unfriendly and don't know what basic service is all about. We got a welcome drink (room temperature champagne). We were given menus to fill out our choices. On the left, the list of drinks (never saw a bottle of wine or liquor for the whole flight) in the center the main meal (for me lunch) with a choice of three hot courses and on the right a multiple choice hotel-style menu for breakfast! As we were scheduled to arrive at 9.00 pm local time, I asked the staff why breakfast, she replied "we would be served breakfast after we slept"! So I filled in the form. After take off, they came around with awful mimosas, but were not offered any other pre-meal drink. Then the flight attendant came back asking us if we wanted beef or pasta for the second meal as they were not going to serve breakfast. They set up the table, came around with a trolley of appetizers that had nothing to do with what was on the menu. The main course was overcooked, we had to ask for wine, they never brought water etc. IFE was good for size of the screen. Headphones basic and no noise canceling. Films were great for 12 year olds, but hardly any good recent movies. The meal before landing was just decent, had to ask again for a glass of wine. B77 ER on TK is good if you take a late evening long haul flight and expect nothing from service, have dinner before boarding and get a good night sleep. Accomodation was supposedly provided for our connection the next morning. We stayed and were shuttled in an overloaded minibus to 1-2 star hotel 15 minutes drive from the airport. We had to change rooms three times because of dirty, smelly rooms etc. The last leg of the flight the next day was great compared to the previous flight - meal service was decent, although no coffee was offered after lunch on a 5 hour flight. The catering was better (Do&Co) and the food served corresponded to what was advertised on the menu. I paid for each passenger just under 1000 euros for a one way business class from BKK to LIS - very good price, but an awful experience.

TURKISH AIRLINES customer review :  20 January 2010 by W Mac   (Australia)

Seoul to Berlin via Istanbul and Copenhagen to Seoul via Istanbul. The flight from Seoul did not start very well with supposedly the wrong plane being sent and the ground crew having to change seat numbers on boarding to get around that. It did not get any better once on board the old and tired A340 - crew really did not want to be there but it was not a full flight and they did there best to put as many people in empty seats as possible. The flight was chaotic and I was slightly alarmed to see the last 3 centre rows used by the crew as there own personal sleeping area. The flight to Berlin was not much better - over an hour late departing, less than 50 passengers but all crammed together at the front on the plane, and the flight attendant would not answer of my questions even though she was very talkative to the Turkish passengers around me. Copenhagen to Istanbul again over an hour late without explanation and crew worse - when we landed at Istanbul you had several Asian flights already boarding but there was not one announcement about what gate to go to or even a request for those passengers to disembark first! The flight to Seoul was slightly better, we had a new A340 with AVOD, great leg room and finally a male attendant who smiled.

TURKISH AIRLINES customer review :  9 January 2010 by Luis Maia   (Turkey)

IST-LIS-IST. Flight was OK on IST-LIS leg. On the return, flight was delayed for 1 hour. Flight fully booked and cramped. Typical of THY is that they tend to serve meals very late into the flight and take nearly 2hrs to serve a lunch as there are only 2 hostesses for a full 737-800 in economy class. Safety is very weak with safety announcements done when people are still boarding. During flight we had strong turbulence which obliged interruption of catering. This went on for more than 1 hr but neither the pilot or crew gave any comment. Worse was that during this phase people were still walking around the cabin and opening overhead lockers. Remind that seat belt sign was on. Hostesses were very tolerant and did not bother even as they were with safety belt on their seats and people could easily get injured. THY needs to take safety more serious.