TURKISH AIRLINES review : 11 May 2008 : by Amir Nazir
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Customer Rating : 2/5 |  |
I just got back from a trip to Istanbul and onwards to Karachi with Turkish Airlines. The fleet are
okay, all flights were late taking off. Inflight one of the worst I have had. But what really upset
me was some of crew's attitude on Karachi Istanbul flight. Totally unacceptable, when I asked for a
drink I was given a blank look and then ignored.
TURKISH AIRLINES review : 11 May 2008 : by C de Zeeuw
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Customer Rating : 2/5 | |
Muscat-Istanbul-Muscat Economy class. Flight personnel didn't speak good English and some were
unfriendly. Both flights were delayed without any form of communication about reason and expected
length.
TURKISH AIRLINES review : 8 May 2008 : by Christophe Chouleur
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Customer Rating : 3/5 |  |
BRU-IST, IST-AYT A321. Both flights okay but not much more. The cabin was nicer on the domestic
flight so were flights attendants. Food & beverage ok too regarding the length of both trips.
Announcements and safety demonstrations professional. BRU-IST flight departed and arrived late and
connection in Istambul was rushed as the distance between the international & domestic terminals is
quite long and immigration takes a lot of time. Domestic terminal is quite old and lacks confort.
TURKISH AIRLINES review : 7 May 2008 : by Lee Melbourn
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Customer Rating : 4/5 |  |
STN–IST Both flights delayed one hour. 737-800 outbound very cramped leg room and seat dirty. I had
to brush off the crumbs from previous passenger. Hot meal served before drinks. Cabin crew spoke
limited English. Return flight a lot better, Airbus, much better legroom and service. Both flights
were full. Online check in 24 hours before so you can select your seat. Check in at both airports
fast and efficient.
TURKISH AIRLINES review : 5 May 2008 : by Frank Epple
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Customer Rating : 4/5 | |
CDG-IST-CAI in Economy, CAI-IST-STR in Business. Good experience, so I was mainly lucky on exit
seats. Food is good to my opinion, also good choice of beverages. Business class lounge in Cairo
shabby, Istanbul great. English must be improved - both for flight attendants and cockpit - it is
very difficult to understand. IST-STR on May 1st delayed for more than 45 minutes, no reason
understandable. Fair value for money.
TURKISH AIRLINES review : 1 May 2008 : by K Mueller
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Customer Rating : 1/5 |  |
Never again! Reason for TK booking has been late departure in BKK with good connection to DUS.
Pictures on TK website looked fine. But the TK plane in BKK was complete different, seats in C class
absolute below standard. Aircon did not work, no announcements by FA, helpless trails to improve the
situation (opening all doors at 35C outside temp.). After collapse of some, all PAX to disembark,
repair and start with 3.5hr delay. Missed connection in IST, next to DUS only 4hr later. FA with
little english (I had to ask to repeat 4 times until I understood "pancakes or chiche" for the
breakfast - food quality low. Good lounge in IST.
TURKISH AIRLINES review : 30 April 2008 : by M Godau
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Customer Rating : 2/5 | |
Beijing to Istanbul. Full house with 1 hour late departure. Unfriendly crew, 2 meal services but no
drinks offered in between. Toilets not cleaned. Doubt how they could make it into Star Alliance.
Never again experience.
TURKISH AIRLINES review : 29 April 2008 : by Vlad Pastiu
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Customer Rating : 4/5 | |
Bucharest to Singapore via Istanbul in Business. Bucharest to Istanbul terrible. IST-SIN sector was
a surprise. Do not fly Business with TK if your flight is less than 3-4 hours: its a waste of money.
Same seat with economy but middle row is empty a glass of orange juice nothing different. In long
distance food, seats top class. FA need to improve their English. Business Class lounge in Istanbul
is good, shower, food, drinks, free internet etc.
TURKISH AIRLINES review : 16 April 2008 : by N Brewster
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Customer Rating : 5/5 |  |
IST-BKK. Business class. An overnight flight. Seats were not fully flat but OK for sleeping in
reasonable comfort (better than Emirates). Two meals served both unremarkable. FA’s were fairly
friendly but not up to standard of Emirates or even Thai, no drink restrictions. Strange pricing
strategy, my wife travelling business from KIV-IST-BKK was 690GBP, mine bought online at same time
IST-BKK 900GBP.
Turkish Airlines review by Ron Kuhlmann
11 April 2008 Customer Trip Rating : 
VIE-IST Y class. The service was excellent and the A340 had footrests in economy. Delightful
experience.
Turkish Airlines review by Heidi Kelley
17 March 2008 Customer Trip Rating : 
I was traveling Frankfurt to Moscow, via Istanbul, on Turkish Airlines, using American Airline
Miles. After standing in the queue for one hour, I was pulled out of line, and told that I would be
on a flight over 4 hours later. The only compensation that I received was a 15 Euro food voucher &
a call my hotel to notify them of my late arrival & to reschedule my airport pick up. Turkish
Airlines did not ask me to volunteer, nor did they ask for any volunteers. The late arrival
derailed my trip and caused my extreme inconvenience with lack of sleep and lack of time in
Istanbul, which I planned the stop over to. Their website said that those using airline miles are
treated the same as paying customers, however, another section of their website said that those
traveling on free miles do not receive their offered compensation when denied boarding. I feel like
I was treated as a second class citizen because I used airline miles. The company responded once
asking for my flight # and a copy of my ticket to investigate my complaint, when all I was asking
for was to clarify their policy and to give them information that they should treat all of their
customers with the same respect. They have not responded to my other two e-mails. The flight was
okay, although I thought the flight attendants were a little curt and huffy when I could not
understand what beverages they were offering and asked them to please state them again. And, when
presenting my American Airline miles coupon for my routine flight routing in Instanbul, the desk
agents rolled their eyes and appeared put upon and bothered with the airline mile ticket. I am
extremely unhappy with Turkish Airlines. They have not responded as to what their policy is with
those traveling on airline miles. I fly a lot, and this was 3 months ago, and I am still very
unhappy with this airline. In Europe, I have been delighted flying with British Airways and
Lufthansa and in the US flying with Alaska Airlines. My advice is to stay far away from Turkish
Airlines. Give your money to someone who cares about their customers and treats them all with
dignity and respect.
Turkish Airlines review by Frits Kleinen
10 March 2008 Customer Trip Rating : 
AMS-IST in economy, probably same flight as below: Flight 3 hours late because of storm conditions
at Amsterdam, but no information, apology or compensation. Plane was a worn out A321. No IFE was
offered. It was obvious that the crew was totally fed up and tired after a long day. Bad
pronunciation in english, anything asked to the crew was too much. Meal and drink service was rushed
and incomplete (no tea/coffee, some passengers were forgotten when handing out bread roles).
Although quite understandable in this conditions, this flight was very disappointing to me. Had
encountered a much better earlier experience with them on a domestic flight.
Turkish Airlines review by Pieter Boone
4 March 2008 Customer Trip Rating :
AMS-IST in economy. Flight 3 hours late because of storm conditions at Amsterdam, but no
information, apology or compensation. Flight is officially operated with A330, but that plane has
never made it to Amsterdam, instead A321 was used, with horrible seat pitch no entertainment
options, meal service adequate.
Turkish Airlines review by Ender Ozsezen
19 February 2008 Customer Trip Rating : 
IST-BRU in Business Class on 737-800. Clean and nice interior, warm welcome and wonderful lunch. The
food is one of the best in Europe. One of the F/A was quite inexperienced and spoke little english.
Proper training is a must to keep up with the rest.
Turkish Airlines review by P Mazibuko
29 January 2008 Customer Trip Rating :
LHR to IST on oldish 737-800 but comfortable seats in economy. Pleasant and attentive FA's. Meal
choice satisfactory. IST to JNB on newish 330-200 with clean and comfortable cabin, impressed with
service. Return leg on oldish 330-200 but still confortable seating, maybe because airplane was not
full and able to stretch out and with no-one in next seat. On arrival at IST experienced some very
unfriendly security personnel who were manning the transit passenger desk! I am not sure what their
instructions are, but it seems like they think all Africans are illegal immigrants!! The flight from
Istanbul to Heathrow was pleasant.
Turkish Airlines review by N Balsari
24 January 2008 Customer Trip Rating : 
ADB-IST-TAS, which was eventless. Tashkent Airport is a mess as usual. Flying TK quite frequently
both international and domestic. Pushes hard, but minor problems. They do not load my Special Meal
since last 3 flights, even if it is mentioned in my FF card, and each reservation. Depending on your
luck, you might have a nice crew. This time I was lucky. Becoming worst everyday, though. Does not
deserve 4 stars.
Turkish Airlines review by Christophe Chouleur
24 January 2008 Customer Trip Rating :
Brussels Istanbul Economy. Boeing 737 looked tired both outside and inside but was clean. Two of the
four flight attendants were nice - others looked bored and did not smile during the whole flight.
Lunch was okay with a choice of main course and a good selection of drinks. There are overhead
screens -I did not watch the movie I used the headsets for the music. Passengers got up before the
final stop of the airplane without any remarks from FA. A little more attention from the crew would
make the difference
Turkish Airlines review by Paul Bailey
10 January 2008 Customer Trip Rating :
MAN-IST-BKK return economy. Checked in online, first leg an A320 - clean with a cabin crew who were
pleasant and attentive, food plentiful and tasty. Second leg on A340 was a pleasant and relaxing
experience.
Turkish Airlines review by Saleem Mirza
10 January 2008 Customer Trip Rating :
Heathrow to Istanbul and then from Istanbul to Delhi. Good service provided, flights departed and
arrived on time. very pleased with the respect they give to the passengers and behaviour towards the
passengers.
Turkish Airlines review by C Roberts
23 December 2007 Customer Trip Rating :
OTP-AMM and OTP-ANT round trip Y class in both cases. A four-star airline in the air, and a two-star
airline (at best) on the ground. In the air, flight attendants are both positive and professional,
food good, leg room good, and planes in good condition - even the older ones. On the ground, be
prepared for telephone support staff that doesn't know how to handle many routine requests, doesn't
really understand English, and sometimes gives misinformation. At the airport, expect surly staff,
frequent and unannounced gate changes, and a very lax attitude towards timeliness and customer
service. They have some distance to go, as far as I'm concerned, before they can actually be called
a four-star airline.
Turkish Airlines review by Nick Komninos
16 December 2007 Customer Trip Rating :
ATH-IST-AYT return business class. Business class lounge in Athens is BA - sall and usually too
crowded. ATH-IST leg a 738 with 3 abreast with middle seat empty. OK for 1 hour's flight but not
for the price paid. IST-AYT-IST segments a 734 and a 738. Again the same seat configuration.
Asked for a beer but no beer on domestic flights even in Business class - only champagne, wine and
hard liquor (someone should tell THY that beer is very cheap so to include it in their drinks
selection). IST-ATH on a 320. Lounge in Istanbul is nice and so was service on board. Attentive
crew but again the same dissatisfaction with seat configuration. When you fly and pay business
class the seat standards should be as high as the ticket fare.
Turkish Airlines review by Bill Singleton
9 December 2007 Customer Trip Rating :
Business class Bishkek-Istanbul-Frankfurt and return. Turkish Airlines does a lot of
things right. Food and drink plentiful and good, friendly staff, business lounge at Attaturk is
nice, although crowded. My complaint is on the Istanbul-Frankfurt leg, business class is 3 abreast
seating with the middle seat blocked. Both to and return. This is very poor for the price of the
ticket.
Turkish Airlines review by A Elbaloula
9 December 2007 Customer Trip Rating :
KRT-IST The aircraft was a relatively fair Boeing 737-800. Load factor around 90%. The flight took
off almost on time and took around 4h and 10min. Seats were comfortable with legroom too, food was
warm and plentiful. I'd recommend TK on the Africa-Turkey flights price wise and quality wise.
Turkish Airlines review by Andrew Mitchell
15 November 2007 Customer Trip Rating :
Istanbul to London round trip Business class. A321 had no IFE and business class seats were just a
regular economy class seats where they kept the middle seat empty. Food and the crew were fine but
nothing was extra special. Return on new A330 with excellent seat configuration and good IFE. Food
choice and presentation were good. I think THY should standardize its planes and configuration if
they want to stay as 4 star airline for long.
Turkish Airlines review by Ferenc Schottner
15 November 2007 Customer Trip Rating :
BUD-IST-BUD Economy. B737-800 has seen some better days, but basically okay. Seats fine, food
excellent. Extensive range of drinks, even spirits. FA's professional, unfortunately there are some
language issues.
Turkish Airlines review by D Bingham
9 November 2007 Customer Trip Rating :
MAN-IST : check-in at MAN took 145 minutes, in spite of having been booked 3 months in advance was not
able to sit with my wife, eventually sorted out - something to do with web checkin which only opened
on the route the week before. Indifferent flight on A321 with 30 inch legroom at best and one drink
offered - the food was very good however. On the way home checkin took 130 minutes and yet again we
were separated this time by an aisle, with the comment the planes full - different A321 without
charter configuration - but no IFE. Turkish Airlines three star yes - four star not really.
Turkish Airlines review by Michal Strzelbicki
9 November 2007 Customer Trip Rating :
TXL-IST-DAM return Economy on A320 / B737. Solid service - nothing above average, but nothing to
complain about either. Maybe they lack some highlights, but I can recommend them. Good value for
money.
Turkish Airlines review by John Cipps
1 November 2007 Customer Trip Rating :
Economy Johannesburg-Istanbul-Ankara. Lengthy check in at JNB. Friendly cabin staff. Transfer to
Ankara went smoothly and baggage arrived intact. Flew from Sivas to IST on 737, good internal flight
but still time for inflight snack. Crew spoke reasonable English and were polite. Food was generally
above the standard I've experienced on other carriers.
Turkish Airlines review by Nick Paul
28 October 2007 Customer Trip Rating :
STN-IST-ADB return. Flights booked online at promotional price, Economy seat. Online check-in easy and
efficient - allows seat choice and meal plan. Check-in at STN for bag drop and no queues. One bag,
through ticketed to ADB. Overly long 50 min. STN-IST on A310-200, all leather seating, with ample
space, flight not too full. FAs pleasant and professional with good English. OK vegetarian meal option
offered as pre-booked. IFE limited to one film, but only 3 hr 15 min flt. At IST, queue at Visa Desk
of 10 mins before passport control and rush to get to Domestic Departures - across whole of airport -
some moving walkways but a lot of weaving around tunnels etc to get to gate. IST-ADB flight on
737-800. Prompt service though and no delays in flight which was 90% full. Good FAs with fast service
of snack/drinks. Bag arrived promptly on belt. Return flight - same good experience - online check in
reduced need for early arrival at ADB before departure. 30 sec to use bag drop at Bus. Class desk.
Using loyalty card with access to lounges reduces stress too! Good seating on 737-800 again. Prompt
service and efficient IFA's. Used CIP lounge again at IST - good facilities and choice of
refreshments, but 4 tv screens all on different channels made for intrusive noise. Lounge is some way
from gates but airport clean, plenty of space and well signed. Duty free though is not the cheapest in
prices. IST-STN leg on A320-200. Clean plane, one film choice on IFE on drop down screen not easy to
see - preferrred inflight music instead. Vegetarian meal again as ordered, nice IFAs with good
English, so no language problems. All round good experience and pleased with service.
Turkish Airlines review by U Oflas
17 October 2007 Customer Trip Rating :
Istanbul Sabiha Gokcen to Antalya, although our tickets were Turkish Airlines we flew with their
partner Sun Express 737/800. Since the plane configured for charter flights leg rooms between the
seats were narrower then usual TK 737's. For this very short flight passengers served for reasonably
good sandwich and snacks and crew was very good and friendly. On the way back ,this time we had TK
737/800, clean plane with wonderful , smiling crew and very polite captain who even introduced the
flight attendants by their names and explained flight path nicely .
Turkish Airlines review by P Letham
5 October 2007 Customer Trip Rating :
LHR to Istanbul 06h55. Boarded on time, took off on time, clean plane, cheerful crew, arrived on time.
It did help that the plane was half full. Online check in easy, price was value for money. That is
just about what travellers want.
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