THY Turkish Airlines Passenger Reviews and Turkish Airlines Customer Trip Reports   Turkish Airlines   262 reviews an official 4-Star Airline   Add your Turkish Airlines review   Turkish Airlines official 4 Star ranking   Airline Reviews : A-Z Index a SKYTRAX QUALITY APPROVED AIRLINE

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TURKISH AIRLINES customer review :  11 March 2010 by David Redford   (UK)

BHX-IST-KRT return in economy but business seats in 738 not worth the extra. All flights on time, only 30-50 pax on each KRT leg so plenty of room. In flight service adequate but not exhilarating. All in all a totally painless experience.

TURKISH AIRLINES customer review :  7 March 2010 by K Conrad   (USA)

DME-IST-ORD and back. The plane was delayed for 2 hours out of DME and another 2 hours of IST for ORD. The crew DME-IST were very friendly and cheerful. We flew on an older (but still serviceable) plane on Russia-Turkey legs. Turkey-USA legs on newer aircraft with personal entertainment systems. The crew for the US trips were a bit chilly. The food on all legs was very good. And for those who can get access to the TK lounge in IST, a bit too dimly lit, but a very comfortable place to kill an hour or two.

TURKISH AIRLINES customer review :  6 March 2010 by Alex Goriachev   (Latvia)

HEL-IST-SIN return. Flights were okay. The main concern is staff both on the ground and on the aircraft - seems that they don't really care too much. On the ground, nobody was trying to speed up boarding even if the flight is late, staff not friendly. On the plane, pretty much the same story. The food is good, planes are clean and good condition, but service lacking attitude. Staff not smiling, not offering anything on top of what is required, you have to ask if you need something and it is not welcome.

TURKISH AIRLINES customer review :  27 February 2010 by Y Davis   (USA)

Business class LHR-IST-BOM. No priority boarding for Business class on any of the flights. And no real beverage service after main meal service - you have to ask, beg, plead for water throughout the flights. Was a bit surprised at LHR-IST - old plane, useless service, but good food, no seat back entertainment. Lounge at Istanbul okay, big but seems a bit run down. Food was just OK, good (non-alcoholic) beverage section, dismal booze selection. IST-BOM flight started off a lot better- a new, clean airplane. But then more of the same uninterested service, to the extent that I had to tell them twice when both bathrooms ran out of toilet paper, tissues and towels. They didn't stop anyone from economy class from coming up to use the toilets either. BOM-IST-LHR was a bit better overall with the service. And they did have fast-track immigration cards for the LHR landing. Saving grace - The food served on all flights was excellent. So, all in all, an OK experience, not world-class Business class, and not sure I would fly again, the fare wasn't that cheap.

TURKISH AIRLINES customer review :  15 February 2010 by C Grant   (France)

STN-IST-ADD-IST-STN found an incredibly cheap flight to Addis Ababa. Had a 21hr transit at IST, Turkish put me up in a good hotel. Check-in staff were good, food was excellent, aircraft on all sectors were clean & comfortable, the crew in general were good lacking language skills though!

TURKISH AIRLINES customer review :  15 February 2010 by Tony Shea   (Australia)

Istanbul to Bishkek (FRU) and back. Uncomfortable seats with little recline. Food okay but not terrific. Lounge at Bishkek (VIP lounge) poor quality, crowed, smoky. Not value for money.

TURKISH AIRLINES customer review :  14 February 2010 by Salvatore Lima   (Switzerland)

I took for the first time Turkish Airlines on the route ZRH-IST. I was really surprised, the onboard service was beyond my expectations. Good service, newspapers, onboard menù comparable with intercontinental economy class flight. Also a domestic (Turkey) route SAW-ESB and I can confirm my rating.

TURKISH AIRLINES customer review :  9 February 2010 by Sebastian Krunnies   (Germany)

TXL-IST-ADD return. All flights delayed by at least one hour, because of weather conditions. Service onboard good. Great food in Economy class compared to other airlines. A321 was more spacious than 737-800. Istanbul is a very convenient airport.

TURKISH AIRLINES customer review :  3 February 2010 by K Param   (UK)

London to Istanbul on 777-300 aircraft, in economy cabin. Good ife on board the aircraft. Cabin staff professional but not friendly.

TURKISH AIRLINES customer review :  30 January 2010 by E Elacmaz   (Turkey)

IST-ASB_IST domestic flight. First flight on A321. Fully booked and a little bit cramped. The crew friendly welcoming pax. The problem was that legroom on A321 was a bit narrow and the service was hasty. Wonderful food, but it is too slow to serve for such a flight. Also the personal audio buttons were broken. On return there A319 legroom was wider. Again the same thing for the food - it was quick, but excellent. The second cabin crew seemed a bit fed-up and grim.

TURKISH AIRLINES customer review :  30 January 2010 by Petra Schuler   (Singapore)

SIN-IST-ZRH return in Economy, booked this flights as it was on promotion (SGD 1,200) and by far the cheapest ticket for the dates used. Check-in fine, boarding a bit chaotic as anybody can board once it's open, the plane seemed a newer version but it was very cramped and a very narrow aisle and not much leg space either. If boarding late, there was almost no more space left for hand luggage and the flight attendant already a bit grumpy as people tried to put it somewhere. Overall staff doesn't look very friendly and it appears as they do it against their will even when serving, no smile nothing. As for drinks, they give each passenger a small bottle of water during the night but don't go around for more, I went back to the galley and got another one although again they didn't look to eager to get one for me. Toilets very a bit dirty but believe more because of the passengers standing on the toilet seat! Entertainment system is okay, quite a couple of movies, not totally the latest ones and maybe a slightly better variation would help as well. But able to watch on demand and a quite big individual screen. Arrival in Istanbul was on the runway, so we had to take the bus back to the terminal, a bit weird for a full flight. Connecting flight was on time as well with a quite new Boeing 737, much more space and very comfortable. Entertainment was from the small overhead screens, but nothing very interesting on. The only good was the flight path information were they have some 3D view for location updates. Breakfast was served. So overall the experience was fine for the money paid. On the return flight, the plane was delayed by 1.5 hours due to weather conditions. Transit time in Istanbul would have only been 1.45hrs and the ground staff was already checking to book me on another airline as I would have missed my connection since I was the only person from that flight connecting to Singapore. Surprisingly, they immediately booked me on a Singapore Airlines flight (maybe it helped being a Gold Member in Star Alliance). I was happy that Turkish didn't take any chance and offered to book me somewhere else. Although that meant having to wait for a couple of hours more at the airport. I was given CHF10 as compensation for the waiting time in order to cover expenses for a snack, which might be the standard amount but not enough in case you want to buy a sandwich that cost already CHF7 or more, unless you buy at the kiosk. Overall good, especially due to the upgrade to Singapore Airlines.

TURKISH AIRLINES customer review :  20 January 2010 by Eero Kajantie   (Finland)

HEL-IST-ADD and back, group of 8 people aged 6 to 73. Turkish Airlines cheapest on this route. 90 min transfer in IST which made us excited because Turkish Airlines flights seemed to be chronically delayed upon arrival to IST. We had pre-assigned seats by phone (possible 7 days before departure), were first in check-in (no online check-in in HEL) to hear that three of us had been moved elsewhere in the plane. Our plane had arrived on time in Helsinki - Xmas day and very little traffic - boarding normal, but departure 30 min late, arrival to IST 60 min late. We rushed to the transit desk, where most people in the long line seemed to be in the same situation. We blatantly passed the line to hear that the IST-ADD flight was overbooked and full. Re-routing through Dubai (instead of arriving in ADD at 01.10, arrival in Dubai 0330, departure by Emirates 0825, arrival 1125 >10 hrs late). No talk about any compensation. ADD-IST-HEL seat prebooking by phone was honoured and check-in from ADD is possible online all the way to final destination - what a luxury. Flights fine, cabin service standard, no complaints. Beware destinations with no online check in - at least based on experience from Helsinki, all transfer passengers from these destinations need to check in at the transfer desk in IST. As it seems that those who can check in online can do so until the final destination, those who need to line up at the IST transfer desk, particularly if the connection is tight, are among the last to be checked in for any particular flight and very vulnerable to become victims of overbooking.