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Turkish Airlines Passenger Reviews and Turkish Airlines Customer Trip Reports

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Turkish Airlines
3.0 Star Rating: Fair
1219 reviews


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Turkish Airlines Customer review :  28 July 2014 by Y Mirindi    (Belgium)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FIH-IST. Flight delayed 1 hour as usual. Old A330-200 instead of the usual 739. No IFE working, no informative pilot announcements, cabin crew announcement was inaudible, only one choice of meal which was a very good meal (luckily). No complete breakfast just a little cake before landing, very disappointing flight.



Turkish Airlines Customer review :  18 July 2014 by Jean-Pierre Diels    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-ATH, business class round-trip in June (TK0004 & 0001). Departure from JFK was delayed by almost 3 hours as the pilot could not be found. On arrival in Istanbul we had to go the "transfer desk" to find a connection to ATH. Said transfer desk has a queue of over 100 people from every conceivable destination and no priority for business class. End result was that we had to sit for 4 hours in the biz-class lounge and watch 2 codeshares fly out before TK. Yes, we missed our connecting flight in ATH as well. Return ATH to IST managed to be 2 hours late as well for a 90 minute morning flight. This time we barely made the JFK connection and our "priority" luggage was delivered 2 days later. The good: seats are very comfortable, entertainment and Wifi are excellent and the food is really delicious; IST lounge is wonderful. The bad: cabin crew disappears after service and, on the return, allowed a passenger in an adjoining seat to get utterly smashed as he drank endless full glasses of Scotch until landing. He then proceeded to lie down on the floor for the landing which the crew chose to ignore, IST airport is a nightmare.



Turkish Airlines Customer review :  14 July 2014 by Z Shotte    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BHX-IST-BKK. July 9 2014. Boeing 737-800: BHX-IST. Very impressed with Turkish Airlines European business class. By far the best of all European carriers for comfort and privacy. It offers a 2-2 configuration with 20' leather recliners with additional foot rest. There is a personal VOD monitor in the arm rest with a wide variety of shows and movies for a 3 hour flight. Flight attendants are very polite and professional. Food catering is of the highest standard to match and surpass other European Carriers like BA, KLM or Lufthansa. Airbus A330-300: IST-BKK. The TK business class lounge is very impressive, with kids room, multiple TV rooms, 2 grand pianos and some of the cleanest toilets I have seen at an airport. Lounge provides user friendly lockers to store your belongings. A bit chaotic boarding at IST. The shuttle bus used to take passengers to the aircraft was a bit overcrowded and ground staff seemed a bit disorganised. However after boarding it's all up hill. FAs were very attentive and professional. The personalised chef for the forward cabin was a nice touch. Good selection of food and drinks and the inflight entertainment is more than adequate for the 9 hours and 40 mins. Seats are very comfortable for business class with an exceptional amount of leg room although the seat configuration of 2-2-2 does not provide loads of privacy for a single traveler, with the two end seats A and K not giving direct aisle access. Overall Turkish Airlines provides a very good product in business. Will definitely recommend and travel again in the future.



Turkish Airlines Customer review :  9 July 2014 by David G Stein    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-Istanbul-Bishkek, round trip, coach, B777, B737, A330. My experience with Turkish Airlines is a tale of 2 experiences, the flight experience and customer service on the ground. The flights were all very good. Leg room varied. I had adequate legroom on the B737 and A330, but I felt crushed on the B777. The food was tasty and the flight attendants offered good service. My main issue with Turkish Airlines with the customer service on the ground. leading up to my flight, I found frequent outages with their US website. Customer service employees in Istanbul were rude and they refused to adhere to their pledge to provide a hotel when the layover is over 10 hours. As it turned out, I was one of a few who experienced the same problem. All in all it was a mixed experience.



Turkish Airlines Customer review :  9 July 2014 by Pierre Jean Trebuchet    (United Arab Emirates)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BCN-IST-BKK. One way flight for EUR 402. Flight delayed 3 hours from Barcelona: chaotic check in with nearly no assistance. The supervisor was rude and ignorant. Unable to retrieve my TK good frequent flyer number, so I had to pay for my access to VIP lounge. Ground staff at Istanbul non-existant. At least, catering was excellent and both planes, A332 and A332, were quite comfortable despite of BCN-IST was not clean. Not really recommendable.



Turkish Airlines Customer review :  7 July 2014 by Ann Tahhan    (Ireland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I recently flew from Tel Aviv to Dublin via Istanbul A return flight. I was so delighted with this airline. A comfortable flight. Seats were comfortable. Pillows offered. Delicious meal with free drinks. Inflight entertainment, movies games etc. friendly staff Real old fashioned service. Transfer staff on the ground to take us to connecting flight. I will definitely fly with Turkish airlines and will go out of my way to fly with them. I recommend this airlines strongly to anyone flying to Israel.



Turkish Airlines Customer review :  7 July 2014 by A Kleissner    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from Gatwick to Istanbul (return) and Istanbul - Izmir (return). Planes varied - the least good was a workaday Airbus between Istanbul and Izmir (nothing wrong with it though), the best a brand new B737-800 to Gatwick. We flew economy but noted that business class on the latter had excellent seats. All flights flew to time. Food was very good (complete with metal cutlery). Even between Istanbul and Izmir we got an hors d'oeuvre plus a good sandwich and some cake - the crew hardly had time to serve it. All staff polite and helpful. At Izmir we had checked-in online and were shown to a dedicated counter: there is no Bag Drop facility. All in all, one of our best airline experiences.



Turkish Airlines Customer review :  4 July 2014 by Shehu Wan    (Nigeria)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KAN-IST-LGW-KAN. A 737-800 aircraft for the first leg. Flight was on time food was good and cabin crew excellent. The IFE was also commendable. The IST-LGW leg was a very boring flight with no IFE but the cabin crew were very efficient and helpful.



Turkish Airlines Customer review :  2 July 2014 by Michael Asher    (Turkey)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelling from Alanya/Gazipasa to Istanbul via Ankara, the first disappointment was that there was no online check-in. At the airport you are allocated a seat which cannot be changed as the system doesn't allow it said the young lady on the desk. No lounge but such a small airport and only one or two flights a day hardly warrant it. In fact the Turkish Airlines printed timetable doesn't even list the flights there. I went into the airport shop for a can of Coke but at TL 7.25 decided it was too much of a rip-off. No priority boarding so a scramble at the gate. Flight operated by Anadolujet was comfortable and a sandwich and water, tea and coffee served. At Ankara the domestic transfer passengers were sent straight into the departure area which meant no second security screening. But inside I discovered my next sector was delayed and the Business Class lounge was outside so I could not reach it. Luckily the delay was not long and soon we were boarding. They made an announcement about pre-boarding but then just let everybody go through. Full flight and had another sandwich and cake. After landing at Istanbul we had to sit on the ground with the engines running for 15 minutes before a gate was available. My luggage was the last up - seems they don't use priority tags at Alanya either. But at least I was able to go to the airport shop and buy a can of Coke for TL 1.75!



Turkish Airlines Customer review :  2 July 2014 by I Russell    (Ghana)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was very disappointed with Turkish Airways. My flight was delayed from Accra to Istanbul resulting in me missing all my connecting flights including my flight to Barbados from Gatwick. The staff at Istanbul were extremely rude and unhelpful, resulting in me having to speak with the supervisor. They would not help with rebooking my connecting flight to Barbados, which I had to pay for myself plus overnight accommodation. My luggage got separated at Gatwick, which compounded my disappointment with Turkish Airways.



Turkish Airlines Customer review :  26 June 2014 by M Hashem    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew non-stop Houston to Istanbul in Comfort Economy. I had low expectation however, it was a pleasant experience. From check-in to boarding, the process was well managed. I was greeted with a smile while boarding and found the Comfort Economy area quite spacious. The seats were 2-3-2 with decent cushioning, leg room, foot rest and in seat IFE. The seats did not allow reclining for a comfortable sleeping position but let's not forget it was $350 more than basic economy fare. Here is the more pleasant part: the cabin crew were full of smiles and were pleasant. No attitude or doing the passengers a favor type behavior. The food service was good and well portioned. I don't get this much polite and pleasant service in business class of major US carriers! The arrival at IST was timely, however, we parked at a hard stand. The airport was very busy however, unlike major European and US airports (JFK, LAX, etc.), lines moved rather fast.



Turkish Airlines Customer review :  24 June 2014 by I Konstantinidis    (France)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown with TK a couple of times this year. The majority of flights are disappointing. Most recent flight was on 20 June 2014 from Riyadh (KSA) to Paris (France) via Istanbul. Leg 1: TK141 was delayed (as usual). Flew with an old A321. Very tired and dirty. Business class seat was an economy seat. Most of business class passengers complained about the seats (it was an overnight flight and most of us wanted to sleep - but it was impossible). Crew was ok - nothing exceptional (typical TK). Food was average - I am really wondering why they have the-so called "Flying-Chef" on board. Leg 2: TK1821 was delayed as well. Flew with a new A330-300 featuring the new business class. Much space and a fully flat bed. Although business class cabin is spacious, it is not sophisticated at all. Cabin was dirty. Food was just ok. Crew was unprofessional and rude.



Turkish Airlines Customer review :  24 June 2014 by M Tushishvili    (France)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I had return flight CDG-TBS-CDG via Istanbul by Turkish last month. The service overall was really excellent. The food was very good, nicely presented and tasty. Cabin attendants were professional in all flights, nothing to complain about. Seats are ok for a couple of hours flights with the overhead screens and, consequently, limited entertainment. I have three observations for improvement: 1) The Business lounge in Sabina airport is very unpleasant, a box size room with no edible food available. 2) The Ataturk airport (I had it for return flight) was extremely busy and flights are usually delayed for 30-45 minutes. 3) I observed that the light in cabins during the boarding, catering (almost two hours) and landing was extremely bright (it is annoying when there is late evening or night flight). In general, Turkish and Lufthansa are the best choices for Tbilisi.



Turkish Airlines Customer review :  24 June 2014 by T Eldem    (Canada)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from IST to ESB on A321. The Business class configuration is typical of the European short haul flights with the middle seat left empty. Legroom is limited and hardly an improvement over Economy. Aircraft was showing its age and as with all TK flights I have been on, the air was stuffy and stale. Flight attendants came across as aloof and did not seem to be interested in engaging with the passengers beyond the most basic requirements of their duties. Good meal service for a short flight. There was moderate turbulence throughout the flight resulting in spilled drinks. The FA's did not bother to clean up the spill on my table even though it was evident at the time they collected the meal service. The crews on TK really need to improve their English skills as their announcements are barely understandable and would represent a real concern in the event of an emergency. As well, my experience on all of TK flights leave me questioning the safety culture of the FA's as they tend to ignore basic in-flight safety breaches such as passengers standing up while the aircraft is taxiing and leaving their tables down during takeoff and landings. The flight left late due to congestion at Istanbul airport but was otherwise uneventful. Their domestic service is clearly superior to North American and many European carriers and is certainly good value for money. With some attention to cabin service and improved FA performance, this airline can easily maintain its status as Europe's best but has a long way to go to compete with Asian and Middle Eastern carriers on long-haul routes.



Turkish Airlines Customer review :  24 June 2014 by J Moreno    (Mexico)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IAH-IST-IAH. Airline has one of the freshest services on board. Food is tasty and abundant, so is beverage service, but this is not very diverse with brands. Seat pitch in PE is huge. The only big issue is customer service.



Turkish Airlines Customer review :  24 June 2014 by Bilgin Can    (Bosnia & Herzegovina)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IST-LAX flight. It was a B777. The seats were extremely comfortable compared to other transatlantic flight I took over the year (i.e. Mostly Austrian and Lufthansa). The service was excellent. The staff friendly and the food delicious. The plane seemed to me just out of production, and the IFE was much better than what I am used to with Austrian (which I prefer generally for financial reasons). The only complaint would be the price you have to pay for THY flights. It is generally 50% more than what Austrian offers.



Turkish Airlines Customer review :  21 June 2014 by Eldem Tayfun    (Canada)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TK21, PEK to IST. Orderly and on time boarding. Was asked to relocate to a different seat than the one pre- assigned in order to accommodate a passenger with physical disability. Ended up in a window seat as no other aisle seats were available. The Purser tried very hard and apologized profusely. A warm approach I am not used to receiving from TK FA's. Cabin, as with many TK flights very warm and air stale. Comfortable lie-flat seats with plush blanket and soft pillow. The shell style seats do not offer much storage room and are narrower than other business class seats. Attentive service throughout the flight with FA's frequently checking on passengers. Good meal and wine selection although main course was somewhat tasteless. AVOD system with 20 inch screens and a wide selection of movie and music options although somewhat dated. The highlight of the flight was the free WiFi which is a very nice touch. Overall a pleasant experience.



Turkish Airlines Customer review :  21 June 2014 by K Svetlana    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TK 0035, IST Ataturk-Montreal, June 17, 2014. Booking the flight one month in advance: both my travel agent and I tried to secure an exit row seat. I expected to pay for it. The airline was impossible to reach from Canada. At check-in, the seat selected by the travel agent was changed to an unacceptable one. A request to upgrade for business cabin was denied. On the ground at Ataturk, a long and very slow line-up in the corridor just to enter the gate (an additional security check - we have gone through the passport control as well as the security already). Not a single seat available. The security agents behaved like Canadian immigration officials interrogating people about purposes of their trips, but no information was going into computers. Younger people were sitting on the floor, older ones standing there with their bags looked tortured already. The plane was jammed full. The seats in Economy were really cramped, no legroom (a 10hr flight). Rude FA's and completely devoid of smiles. Dismissive and unhelpful to boot, trying to ignore passengers as much as possible. Dirty lavatories with pileups of used paper towels on top of garbage boxes, no toilet seats available.





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