Turkish Airlines

✅ Trip Verified |   My experience with Turkish Airlines on my flight from Zurich to Istanbul and on to Zanzibar was extremely disappointing and frustrating. Firstly, I had to wait on the plane for three hours during the flight from Zurich to Istanbul due to two technical issues as well as passengers disembarking. These delays were annoying and caused considerable inconvenience. When I arrived in Istanbul, I was informed that my onward flight to Zanzibar was overbooked and I could only fly the next day. Turkish Airlines offered me a "5-star hotel" to stay overnight, but this was almost 50 minutes away from the airport, which caused additional inconvenience. Despite the assurance of a refund of 600 euros, which Turkish Airlines had promised after numerous feedback messages, I have still not received this amount after 12 feedback messages. When I asked again three months later and tried to collect the money in person, I was referred from Istanbul to Zurich and then back to Istanbul. In Zurich, I was finally told that a cash payment was not possible. Despite further attempts to resolve the issue via the feedback form, I received a reply yesterday claiming that the money had already been paid out, which is not the case. When I then contacted customer service in Switzerland, I was transferred to customer service for feedback, where I spoke to an extremely unfriendly, incomprehensible and aggressive person. This experience was incredibly unpleasant, I have never had such an unfriendly person on the phone before. Overall, the customer service and service provided by Turkish Airlines is unacceptable. The unresolved issues, lack of communication and unfriendly staff make this airline a disappointing choice for travelers.

✅ Trip Verified | Paid for premium economy but they made an error and switch my seats to the back and were rude about it. Do not fly on this embarrassment of an airline.

✅ Trip Verified | Three weeks before my scheduled flight, I contacted Turkish Airlines' customer service to confirm my ticket reservation. Despite providing my reservation code, the two different representatives informed me twice, that my ticket did not exist and had been cancelled and I had to buy a new one. This forced me to purchase a new ticket, which cost double the price of my original booking. I later discovered through Turkish Airlines' own online system that my initial ticket was still valid, leading to a situation where I had two active tickets for the same flight. Realizing this, I cancelled the newly bought ticket within two hours of purchase. Unbelievably, I was charged a 200 CHF cancellation fee for a ticket I had bought solely due to misinformation provided by their team. My attempts to get refunded for this charge have been fruitless. Despite multiple communications and a formal complaint, all I've received are responses that range from irrelevant to denying any record of my calls—contrary to their claim that all calls are recorded. This experience has left me deeply disappointed and questioning the integrity of Turkish Airlines' customer service. The lack of accountability and transparency in handling what was clearly an error on their part is unacceptable.

Not Verified | I paid for a round trip and set my return flight as an open ticket, I am calling Turkish Airlines every day to setup my flight and they are telling me daily that they can not setup my ticket because the airport code changed and they need to fix the issue. I have done everything they asked me to do (wrote feedback, emails) etc. and nothing works, I've been waiting, calling them for 3 weeks and for 10 days waiting to fix the airport code which is 3 letters and they keep saying it is in progress and will call me back in 2-3 hours and they never call me back. They refuse to provide any details about what is being done to solve the issue, what has been done until now, a phone number of a supervisor, nothing. I am getting the feeling that they don't want to fly by back home with the ticket that I already paid them for and they want me to buy a new ticket. On top of that they are asking me to pay almost the full amount of a new ticket to setup the date for departure for my open ticket that I paid already (I paid for the round trip). The Feedback department just hang up on me, refused to provide any details and said, that I need to wait because the feedback is in progress (has been in progress for 10 days and no updates). Refused to provide supervisor information, phone number, name or to connect me with him to solve the issue.

✅ Trip Verified | Worst flight I've ever had. The departure was delayed making our connection from Istanbul to Belgrade extremely tight. We had to run from terminal C to F, which is a long way. We tried getting a ride on one of the golf cart-like shuttles, but were told no. The outdated entertainment system included a networking port (RJ45) and headphone connections on the arm rest, which I haven't seen in 30 years. The stewardess was mildly rude and nowhere to be found outside of meal service. The food was minimum quality.

✅ Trip Verified | Overall decent airline, entertainment was fine. Food was not good, and the check in process is a joke because they charge for seat selection (even at online check in time). Our 4 year was seated separately to us, eventually it was resolved. The free WIFI didn't work.

✅ Trip Verified | This is my first booking a Turkish Airlines flight and probably my last. If you are English speaking and there is no in country Turkish Airlines service centre, don’t bother calling the centre in Istanbul. It is in Turkish after you choose English. Try calling the US line. Second, biggest mistake was to cancel flight and chose the option to refund money into the Turkish Airlines wallet. Tried to rebook my flight but there was no pay option to use Turkish Airlines wallet. Last, wrote in to request for assistance to either rebook or refund my money. Turkish Airlines replied that it would refund my money. Months later, they changed position that money in wallet can’t be refunded. Tried again to use book another Turkish flight but still unable to pay using the Turkish Airlines wallet. Wrote in to appeal several times to refund, but Turkish Airlines replied money cannot be refunded and offer no assistance on how I can use the money to pay for new tickets.

✅ Trip Verified |   Turkish Airlines crew is not helpful at all. I had a flight from Barcelona to Singapore and I requested a paid upgrade to business from Istanbul to Singapore but they didn’t accept. There was empty seats in business but they denied. In Barcelona, the ground team told me that i will be upgraded in Istanbul. This is really annoying. Also my flight from Barcelona delayed 2 hours and I barely catched my flight. Nobody helped me in Istanbul.. Never again.

✅ Trip Verified |   We booked return-trip tickets in December 2023 for flights between Abu Dhabi, UAE and Miami, USA. The customer service team from Turkish Airlines did not do anything to compensate for a 6 hour delay. The flight was supposed to depart Istanbul at 1:45am and arrive in Miami at 7:45am whereas instead we departed Istanbul at 7:55am and arrived in Miami at 2:47pm. It is currently April 6th, 2024 and it has been 4 months since no compensation has arrived.

✅ Trip Verified |   Very disappointed by cabin and land crew. although there was a meal choice, the rude staff imposed on me and directly served me what she decided, not even asking! I had to protest to get her to tell me the other choice which I took in the end. I complained later to the head and she came to fakely apologise. They said she was new, however she gave others the choice .. also the check in staff rude and aggressive. I used to enjoy the food on this airline, but I dread it now. It was rich big, flavourful, now it is dry, bad quality,. Portions cut down stingingly. Also the films are very old and limited. I travelled 4 times these last 3months and there were 2 or 3 new films added in the new releases.