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TURKISH AIRLINES Customer Reviews and Passenger Trip Reports |
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TURKISH AIRLINES customer review : 19 November 2009 by Sam Meier (Switzerland)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
ZRH-IST-BKK - the service in terms of food and FA's surpassing European airlines I have
flown. Hot meals of great quality on both legs - biggest let down was the longhaul flight to
BKK in their A340 - try to avoid them if you fly Economy, the seat is narrow and an IFE Box
under the front seat which makes it almost impossible to stretch legs. Won't fly THY again as
long as they use those outdated planes.
TURKISH AIRLINES customer review : 18 November 2009 by Denis Vasilenko (Russia)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LED-IST-BKK. Helpful and friendly stuff, great food, quality beverages, entertainment program
even on 3-hour flight between LED and IST. They provide you menu in economy class!
TURKISH AIRLINES customer review : 15 November 2009 by Per Urban (Sweden)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
Turkish Airlines had terrific offers when we looked around for our holiday trip to Asia and we
booked Business. IST to HKG in a 777 with very generous seat configuration and flat beds. On
the way back in a A340 from BKK, the seats were less confortable but OK. Given the room
offered I shouldn't complain about the money spent. But we didn't feel like stars. The service
concept was strange. The idea was to take individual orders but the crew couldn't manage, and
you had the impression they were just running back and forth with one item at a time, stressed
and smileless, ruining the calm you expect in a premium class. You constantly had to ask for
obvious things, like more wine or tea, sitting for ages with empty glasses. No separate
boarding anywhere on the four flights. The lounge in IST pretty lacklustre.
TURKISH AIRLINES customer review : 10 November 2009 by I Williamson (Saudi Arabia)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Another trip with Turkish Airlines that gives me mixed feelings: Bahrain-Istanbul-Helsinki.
Turkish Airlines with 4 stars is a puzzle, when KLM has 3. The service tops Turkish Airlines -
prices of KLM have been cheaper than Turkish Airlines on similar routes.
TURKISH AIRLINES customer review : 9 November 2009 by F O'Neill (UK)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Really disappointing. LHR to IST to Singapore return with Turkish Airlines. 3 flights late out
of 4. Aircraft were okay but cabin crew are pretty awful, some of them smile but they are a
minority. Most are miserable and unhelpful. On the ground your guess is as good as mine as to
which gate the flight is leaving from and when, we had a last minute dash when they changed a
gate without any information.
TURKISH AIRLINES customer review : 8 November 2009 by Christoph Mayr (Austria)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MUC-IST-BOM. Check in on both legs very long, but we (6 people) got the seats we asked for.
Aircraft were clean and well maintained, food was good (except BOM-IST), some of the cabin
crew seemed ignorant and unfriendly, others were friendly. Flights on fist leg on time, on the
second leg every flight was one hour delayed.
TURKISH AIRLINES customer review : 8 November 2009 by A Schreiber (Israel)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Only plus is good food. A320 dirty and outdated, cramped and no legroom. No real business
class. A321 a bit better but still small seats and no legroom. A340 okay aircraft. Cabin crew
inattentive, no smiles, bad service and hardly any english. I had 4 flights with them - all
late. Nobody gives you info if you will catch your connection. Run and see for yourself or
wait in IST at the only transfer desk at the airport. Very stressful flights - would prefer
other airline next time.
TURKISH AIRLINES customer review : 6 November 2009 by D Cassius (Netherlands)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
FCO-DXB-AMS through Istanbul in C class. Pretty mediocre experience overall. No separate
boarding on any leg. Boarding in DXB more like cattle hoarding. Seats on A320 do not recline,
and on A321 insufficiently for a 5hr flight. They managed to cancel my return flights.
Reinstated after last minute alert by agency but with last leg in Economy with a promise to
recheck with transfer desk in Istanbul. Transfer desk a horrifying experience. No separate
desk for C class. Agent incompetent. Took 30 mins to reinstate me in C class, only to discover
on boarding that only 5 out of 12 seats in C class are occupied (including mine)! Conclusion:
first and last time with THY.
TURKISH AIRLINES customer review : 26 October 2009 by C Finkles (USA)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Economy Class JFK-IST-FRU (multiple times). JFK to IST acceptable, nothing too fancy, but IST
to FRU is where they mess things up. It's a 5hr overnight flight on a small B737, usually a
full flight. Service takes forever, partially due to the lack of lavatories (just 2 in the
back for the whole economy class) so people have to constantly get across the service carts.
The crews did not smile once. I am very disappointed in THY, especially from their constantly
advertised "it's easy to feel like a star with Turkish Airlines." - that might refer to first
class from IST to major capitals, but that's it.
TURKISH AIRLINES customer review : 24 October 2009 by Larissa Meixner-Adam (Germany)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MUC-IST. No priority of boarding was given to families with small children, only to disabled
and old people. Boarding was late but no explanation given. Plane arrived on time in Istanbul.
The plane was pretty new and clean. Service was good, which is not normally the case. Even the
stewardesses were friendly and smiling. Normally they behave like spoiled models. The toilets
were ok but it was only a short flight. Our daughter was given toys from a smiling stewardess.
The food was very tasty! This time they also served foreign wine which is definitely better
than the Turkish wine they normally serve. All in all it was a very positive experience. THY
should make sure that passengers have more of those positive experiences!
TURKISH AIRLINES customer review : 22 October 2009 by Jan Willems (Luxembourg)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
Frankfurt-Istanbul-Tashkent in C-class: very mediocre experience: flight to Istanbul and to
Tashkent in the Boeing 737-800, which is far too small for a 5 hour long-haul overnight
flight. In C-class, you only get a minimum of extra pitch, and the middle seat is blocked.
Meal service not very well coordinated, and took very long to be served. Cabin crew also not
overly friendly. On the return, we had an hour delay in Tashkent, however no excuses nor
explanation given. No onward boarding passes could be issued in Tashkent, which meant a mad
dash for many connecting passengers upon arrival in Istanbul. Last leg to Frankfurt was in the
Airbus A340, so at least I could stretch out on the flat bed (which wasn't very comfortable).
Good points: food was of a decent quality and portions were adequate. Unfortunately, as
mentioned before in this forum, Turkish Airlines has a quasi monopoly on a lot of Central
Asian routes and there prices are reasonable, otherwise I would have chosen another option. I
don't get where there 4-star status is coming from. Their omnipresent publicity on
international media does not correspond with their real quality as self proclaimed "premium airline".
TURKISH AIRLINES customer review : 22 October 2009 by N Waughlock (Sweden)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
ARN-IST-PVG Economy. The prices are very low but there are indirect prices to pay for. Lots
of it. The first flight was no problem, nothing remarkable either. Very short leg space. In
Istanbul the flight to Shanghai was supposed to leave at 22.50. It was announced as one hour
late, no explanation given in the English announcement. At midnight another hour delay was
announced, no reasons given. Suddenly, boarding was announced, everyone was urged to rush to
the gate. There more waiting, no announcements. The flight left two hours late. After 30
minutes into the flight a difficult to understand announcement was made that due to technical
problems the flight had to return to Istanbul. This would cause one hour further delay. No
reasons or explanations given. After a further hour of flight time, I thought, I had
misunderstood and the pilot was explaining why they HAD been late in the first place. Two
hours after departure (!) the plane landed again in Istanbul. We were told another aircraft
was available 3 hours later (7 am) to take us to Shanghai. We were guided to a large business
lounge where dry sandwiches and beverages were provided. Again no explanation of what actually
had happened. At 6.30 boarding was announced. By this time I had not slept in 24 hours.
Arriving at the gate a huge line formed for a last security check, this took one hour of
waiting, only to be hoarded into a tiny waiting area with minimum sitting available. No one
boarded at 7.30. Now a further delay of 1.5 hours was announced. I saw three engineers rushing
into the aircraft and turning up in the cockpit. By this time I had already missed my first
appointment in Shanghai and was near collapse after not having slept and not having been
offered a sleeping opportunity. With further security issues I became scared and decided to
cancel my trip and return to Stockholm. It took one more hour of screaming and shouting to
barely English speaking ‘supervisors’ to be booked on the next available flight to Sweden.
There is only one transfer desk at Istanbul airport, totally overcrowded. So just speaking to
a Turkish Airways employee takes 30-40 minutes waiting time. I will never again fly with
Turkish Airways. I realize the delays where necessary due to aircraft security and certainly
better than flying with a questionable plane. But the handling of these delays where
horrifically deficient. By the time I left Istanbul the Shanghai flight still had not left
after 9.5 hours of delay. I would like to warn potential future customers that Turkey is not
in the European Union. Thus the 261/2004 directive about delays and compensation etc does not
apply for flight OUT of Istanbul.
TURKISH AIRLINES customer review : 14 October 2009 by Alexandre Burnat (Switzerland)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
GVA-IST-GVA, fairly new Boeing 737-800 with enough space for a 3 hours flight, printed menu in
Economy class, food excellent. FA attentive though could be more smiley, overall a good
experience with Turkish Airlines.
TURKISH AIRLINES customer review : 14 October 2009 by F Plona (Cayman Island)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Venice to Singapore via Istanbul in Economy. VCE to IST a full lunch was served inclusive of
alcohol beverage, plane clean, seat confortable with lots of recline. Easy transfer in IST.
IST-SIN on an A340 - plane clean, seat configuration 2-4-2, lots of knee space, recline and
comfortable seat. PTV screen and sufficient variety of entertainment.
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