Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2512 reviews
4/10
4 star Skytrax Rating
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8/10

"fabulous ground service"

(United States)

Not Verified | I flew them last December and experienced fabulous ground service. The guy who was helping us explained the food court etc. to us very kindly. Inflight service was wonderful, food/beverages, entertainment system was ok, wifi was not good. Value for money was good, Crew was friendly.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Delhi via Istanbul
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

“recommend using a different airline”

(United Kingdom)

Trip Verified | Turkish cancelled our flight from Istanbul to Tiblisi and put us on one 7 hours later. Dreadful experience: - Rude customer services staff (no apology) - No explanation for cancellation - Shipped us to a hotel for all of a 1.5 hour stay (took nearly an hour each way to get to hotel in the middle of the night) - we had an option to stay at airport and wait but wanted to freshen up -Food vouchers were for fast food with only limited items to choose from - dreadful quality - Flight food was below average to inedible - I declined two meals - Limited alcohol - beer or wine - When we complained via email they basically just said they met their obligations, no apology. I would recommend using a different airline. And if you want to take extra baggage they do by kg and the cost is extortionate.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManchester to Tiblisi via Istanbul
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"flying with a different Turkish Airlines"

(United Kingdom)

Not Verified | This is the fourth time I have used TK on this route. After reading the reviews on here I must be flying with a different Turkish Airlines. Ground staff at EDI polite and helpful. However where TK really excel is onboard. The crew are fantastic, service delivered with a smile and they engage with passengers ensuring everyone comfortable.
AircraftA321N
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEdinburgh to Antalya via Istanbul
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"a disappointing experience"

(Kyrgyzstan)

Not Verified | I recently had a disappointing experience with Turkish Airlines that left me frustrated and dissatisfied. My journey with Turkish Airlines involved a codeshare flight operated by JetBlue Airways, and unfortunately, it was marred by numerous issues and a lack of accountability from Turkish Airlines' customer service. Despite purchasing my ticket through Turkish Airlines, I encountered difficulties when seeking a refund for a disrupted flight. When contacting Turkish Airlines, I was directed to JetBlue Airways, with Turkish Airlines absolving themselves of responsibility due to the flight being a codeshare. However, upon reaching out to JetBlue Airways directly, I was informed that Turkish Airlines was responsible for processing the refund as the issuing carrier. This back-and-forth between Turkish Airlines and JetBlue Airways has been incredibly frustrating and has highlighted a lack of communication and accountability within Turkish Airlines' customer service department. The conflicting information provided by Turkish Airlines has only added to the confusion and inconvenience of the situation. Furthermore, the lack of assistance and clarity from Turkish Airlines' customer service representatives has been disappointing. Despite providing all necessary information and documentation, I have yet to receive a satisfactory resolution to my refund request. The lack of accountability and poor customer service have left me disillusioned, and I will be exploring alternative options for future travel.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenver to Istanbul
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"abysmal at handling passenger needs"

(United States)

Trip Verified | Turkish Airlines contacted me 45 days before my flight, saying that the flight from Singapore to Istanbul was delayed, and reducing my connecting time to 40 minutes. I have connected in airports with that amount of time before but was worried it will be tight, therefore I contacted customer service numerous times over a one month period, asking if I can get a different flight or receive a refund to rebook a different ticket. The replies were slow and copied from a template, and the alternative flights they suggested would have added 24 hours or more to my total travel time, which would have made it impossible for my schedule. The refund they offered was 1/3 of the ticket price I paid, which I thought must have been a joke. Since the airline allowed me to accept my flight changes with a 40 minute connecting time, I stuck to that and hoped that no delays would occur. The first flight was delayed, which caused the second flight to leave by the time I reached Istanbul. I had to run around the huge airport and figure things out myself with no one to guide me on the next steps. I got rebooked on the next available flight which was 12 hours later, and I had to stay overnight in Istanbul. At no time was I told what my passenger rights are or given any assistance with regard to food and drink. Since my delay was so long, I qualify to receive 600 Euros equivalent of compensation. However the airline keeps denying any responsibility when I submit feedback about my experience. The whole debacle cost me a 12 hour delay and miss the first day of work at my new job. Through the whole process, which is approaching a month soon, Turkish Airlines customer service was unsympathetic and replied very slowly, using fixed templates that would have taken seconds to copy and paste. Personally I think the cabin crew on both my flights did a great job, but with the kind of uncertainties that are bound to happen during air travel, this airline is abysmal at handling passenger needs and customer service. I will certainly not fly with them again, especially if a connecting flight is required.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to New York via Istanbul
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"don't waste money on Business"

(United Kingdom)

Trip Verified | Do not waste money on a Business Class flight. The business class experience is a bit of a joke: don't waste money on Business and just fly economy where you will probably get three seats to yourself and decent food/drink. In Business, he menu has been changed and has been reduced to an omelette or Indian vegetables. Whilst allowances could be made for THY return flights to IST from KTM, it is inexcusable for such a poor food offer to Business Class passengers. The pre-arrival offer (food) was samosas. On arrival at KTM, business class passengers did not get express treatment to the arrival lounge (unlike all previous flights) and I spent nearly two hours before exiting the airport. The IST-KTM route offer has deteriorated to such an extent that I - despite 10+ trips on this route in business - would not recommend using THY.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteManchester to Kathmandu via Istanbul
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"cabin crew they seemed indifferent"

(United Kingdom)

Trip Verified | The plane was antiquated, my footrest box under the TV was so contorted, my seat would not recline into a lie-flat without me getting up and trying to manipulate it whilst using the control panel. I tried to engage the cabin crew but they seemed indifferent and just shrugged their shoulders. The power supplies are completely useless as they are in a confined / dark spot which you need your phone torch to be able to see - do not bring an oversized electric plug (the ones you get with most laptops nowadays) as it will simply not fit. I ended up using two travel adaptors to extend the the power plug which I then wedged with my mobile phone. The 'sky-chef' is a complete gimmick. They simply arrange food on a plate and are totally inflexible. I asked if I could have my meal a little later than scheduled but was met with a stern 'no'. I have photos of the defective footrests and the power supply.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBogota to Istanbul
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

" request you to send us the invoices"

(Russian Federation)

Not Verified |   Our flight to Istanbul from Podgorica was delayed due to weather conditions and we missed our connection to San Francisco. The airline claimed they would provide a hotel, transfer and food at their expense and sent us to a 3rd party service desk for formalities. There were a few desks and it was very confusing. They provided no food vouchers, put us into a car and sent to a hotel. Turned out we needed to pay for transfer - about $180 for round trip. The hotel was provided for free. For the food we needed to order and pay cash at reception and it was later delivered to our room. It was a terrible food. We didn’t manage to get a receipt for that while they promised to give it to us a few times. After arriving to SFO I had 2 calls with their customer support. They always direct you to file a "feedback" at the website and can’t do anything even put through with their supervisor. In process of conversation with Sereda she was just quietly disappearing for minutes with no explanation nor excuses. An attempt to use a Facebook chat started promising until the other side suddenly stopped responding. Now to feedback forms. I filed 4. Attaching my single well-pictured receipt that everything there - my name, purpose of the expense, place, date, amount and signatures. I think I was communicating with AI generating slightly different but generally similar responses. Have a look: Feb-26: "We are sorry that events outside our control disrupted your journey. We have found out that the adverse weather conditions caused 33 minutes of delay on TK1086 Podgorica/Istanbul flight on the date of 13th of February, 2024, due to which you missed your onward flight specified in your ticket and completed your travel on TK289 Istanbul/ San Francisco flight. ... As per your request, for evaluation of expenses, we kindly request the expense bills that are issued by the establishments the expenses are made at, with the place, date, contents, name and the total amount of the expense visible on the receipt. Thank you for your understanding and wish to host you better in your future flights." Follow up on Feb-26 : "We kindly inform you that as it will breach the security and documentation protocols, our accounting department is unable to process compensation for the expenses without the original invoices or receipts. For evaluation of expenses, we kindly request the expense bills that are issued by the establishments the expenses are made at, with the place, date, contents and the total amount of the expense visible on the receipt. Also in order to evaluate your reimbursemnet request of your visa expenses, you can share your e-visa doucmnet or image of your visa. Thanks for understanding." Feb-29: "As per your request, for evaluation of expenses, we kindly request the expense bills that are issued by the establishments the expenses are made at, with the place, date, contents,name and the total amount of the expense visible on the receipt. Additionally, referring to your message we would like to state that, our compensation and reimbursement transactions are being held within the accordance of the Civil Aviation Passenger Rights Regulations. " Mar-1: "We are not able to evaluate the process without the invoices which are official. We kindly request you to send us the invoices which includes your name, date and the amount and also it must be official.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePodgorica to San Francisco via Istanbul
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Overall an excellent flight"

(Turkey)

Trip Verified | My journey began in San Diego with a limo bus to LAX. Nearly everybody in the limo seemed to be travelling on Turkish and to beyond Istanbul. The driver said all their services are full of passengers for THY. If you are listening Turkish Airlines, think about a few flights to San Diego with its upcoming new terminal! Check-in was open very early, and painless, by a very polite agent. Boarding was chaotic. The first boarding announcement began half way through another announcement about another flight being made throughout the terminal. The agent spoke with her back to the boarding gates and said which passenger groups to wait on the left and which on the right. But it transpired she meant on our left and right even though she indicated her left and right. Consequently the lines were totally full of the wrong passengers. Eventually we found the right lines and entered through the boarding gates which also took our photos in the process. Apart from the boarding mix-up, I would say the process in LAX was very good. After boarding the Captain announced 20 minutes delay in start-up due to some luggage compartment problems. My seat was near the back and I could hear loud noises of containers rumbling around. But she was exactly right and after 20 minutes we started up and took off. Amenity packs and Menus were distributed, followed by the first meal. The crew on this flight were very relaxed and courteous as they served us. On my way out from Istanbul I had been in Business Class but the crew there all seemed in a rush, even though the flight was over twelve hours. Everybody settled down to sleep as the sun could be seen coming up and then setting again through a few open window shades. A self-service snack and drinks were available in the galleys during the night. Near the end of the flight another hot meal with choice of entrée was served. We landed on time and endured the inevitable long ground time at Istanbul Airport before we reached our gate. Long long walks to İmmigration, and another long walk to the most distant luggage carousel, even though there were many empty ones near the centre of Arrivals. But. Our luggage was already going round; Istanbul Airport luggage is always so fast. Overall an excellent flight.
AircraftBoeing 773
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Istanbul
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"pay extra for an alternative option"

(United Kingdom)

Not Verified | Flight delayed with no information. Ground staff rude and nonchalant. Even laughing when asked why no information. Please read previous reviews. Would rather pay extra for an alternative option. I would not recommend this airline.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Birmingham
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no