Turkish Airlines Passenger Reviews and Turkish Airlines Customer Trip Reports

Turkish Airlines customer travel guide

Turkish Airlines 4-Star Airline Ranking

Turkish Airlines Economy class seat reviews

Turkish Airlines Business Class CIP Lounge Reviews

Turkish Airlines Business class seat reviews

Turkish Airlines Aircraft Seat Maps and Cabin layout plans

Turkish Airlines Passenger seat recommendations

Istanbul-Dublin-Istanbul. Outbound flight an old A320 with dirty seats and faded common screens. My seat only reclined a few inches and it felt cramped since we had the middle seat blocked. Flight back to Istanbul was a slightly better B737-800, not the newest though. Again, there were no private screens but seat comfort was much better. Disappointed with catering on both legs since I've had better quality in the past. No alcohol served in the welcome drinks but was available upon request and later throughout the flight. Crew friendly but they disappeared after the meals and had to be chased. Arrival in Istanbul was chaotic as we had to queue for 30 minutes at the fast track lane. Economy passengers cleared customs before business lass passengers! All in all a mediocre experience for a 4+ hour flight. They should use their newest planes for long flights such as this one.

LHR-IST-JIB return, business class. On the flight to IST, my reclining seat was not functioning properly so was difficult to get any sleep. Food and cabin service were good. Arrived in IST very late with just 15 mins to transfer but were met at the gate and rushed through. On second flight the headphone socket was faulty, as was the reclining seat. On arrival in Djibouti none of our 4 bags arrived. No member of airline staff available at the airport to help. 2 of the 4 bags eventually arrived on the day of our departure but having phoned customer services in IST they seemed indifferent to us having no baggage. Other 2 are still in IST a day after I arrived back at LHR! Flights back from JIB-IST and IST-LHR both delayed and the final flight did not even have business class seats. Overall onboard service was reasonable, but very poor customer service and business seat quality, will go back to flying with Ethiopian or Air France on this route in future.

RIX-IST-RIX. Economy class offered free hot meals and drinks. Both flights on time. Very polite crew. No IFE, but, then again, the meals were very good, so this was more than enough for me.

IAD-IST, Sep 21, economy class on an A340. IST-IAD, Sep 30, upgraded to business class. On both legs, friendly and helpful cabin crew, nice A/C interior, excellent food, and nice entertainment system. Considering the alternatives, Turkish Airlines is a good value for the money. The earlier safety video (which I had commented about) with Manchester United players clowning around is now cleaned of funny stuff. The safety video is now as a safety video should be: serious and to the point. One area of possible improvement: A more careful cabin walk through by the cabin crew prior to landing, with particular attention to seats that are not upright. In summary, flying with Turkish Airlines is reminiscent of earlier days of transatlantic flight when one looked forward to flying, not dreading it.

BHX to IST on A320 on 8th October. Cabin crew surly and unfriendly, did not acknowledge presence of passengers as we were boarding. Seating quite cramped. Overhead TV screens working. Food was very good; however, when I asked for another cold soft drink when the trays were being collected, I was told ‘we have tea, coffee or water’. IST to BHX on 737 on 13th October, cabin crew again surly and unfriendly. Plenty of leg room, headphones handed out but no film shown and no explanation as to why. Only one toilet in operation in economy class. Food very good. On-line booking was easy to use but did not allow you to request specific seats. Seat request with call-centre was awful. Online check in was simple and avoided the queues at the airport although the web-site was down when I initially tried to check in for the return flight. Would only use for short haul and definitely not for our annual long haul flights.

Regularly fly SOF-IST-TBS and am very impressed with THY. Flights always punctual. Service on board professional and polite. On the short (1hr) SOF-IST flight food is always served. Even with tight connections bags have not been lost. Last returning flight IST-SOF was onboard a brand new A320 with the new business class. Plane was impeccable with a very modern and comfortable cabin. Overall very impressed with THY and will certainly continue to use them in the future.

KIV-IST-FRU return in Business Class on a variety of airplanes - A321, B739 and A319. 3 out of 4 segments had the new Business Class - 2 abreast and plenty of legroom. Was able to get some sleep on the IST-FRU-IST segments thanks to those nice and comfortable seats. The food was delicious. Nice selection of wines and liquors and good entertainment system. Staff attitude could be improved in terms of business class service. After serving food the FAs didn't return to offer more drinks and were very much absent throughout the flight, unless called. CIP lounge in Istanbul was excellent. Good food, a lot of space, luggage lockers, pool table, tasty coffee and deserts and free Wi-Fi.

LHR-IST-AUH round trip. A330 London leg. A321 Abu Dhabi leg. The safety video was a new classy one, the seatbelt lights got turned off when not needed, crew were much more smiley, Captain gave a nice update about our progress etc. All these small things made a big overall improvement. Food excellent, entertainment still a bit lacking. A solid set of flights, with signs they are making an effort to get even better.

ESB-IST-MAN, disappointed by Turkish Airlines. Both planes had shabby interiors. Boarding of Istanbul-Manchester flight was a complete shambles (some seats apparently double-booked etc) and sour-faced cabin crew had no interest or control. A321 uncomfortably hot, but service was poor especially lack of cold drinks. Special meals booked didn't arrive. I used Easyjet and Pegasus on the way out both had new planes and far more pleasant / professional staff. Would never consider them for a long haul trip based on this very poor 5.5 hours in the air.

Frankfurt - Istanbul - Baku on a mix of A320, 321 and Boeing 737-800. Positive: all flights on time, relatively new planes, seat pitch varies a lot according top the plane, generous meals for these rather short flights, although the breakfast stars to be repetitive after the third time, very competitive prices and they have often multiple daily flights to exotic destinations. Negative: cabin crew can be a hit and miss. Also cabin temperature was on all flights very hot, must be something cultural I guess. Biggest negative point but not the responsibility of Turkish Airlines: the hell of Ataturk Airport. Apart from their hub, I enjoy flying them and would not hesitate to take them again.

HEL-ADD-HEL via IST. HEL to IST operated with an old 737 (no IFE and worn-out seats) but other legs were flown with newer aircraft (737-800, the new Sky Interior model or A321). Food was excellent and tasty. Service was good both on the ground and in air. Contrary to my expectations there were no delays. Transit in IST went without any problems. I will definitely use THY again and recommend it as probably the best way to get from HEL to ADD.

LHR-IST-ERC return. Early morning Outbound and evening inbound flights left on time. Economy seating with plenty of legroom. Aircraft clean but not the newest in the fleet. Service good. Food very good for airline catering. No complaints apart from the 50min transfer in Istanbul to catch Ercan flight did mean our bags did not make it - we were prepared for this! Bags came in on next flight and collected following morning. Overall very satisfied.

I've used Turkish Airlines a lot during the last 2-3 years and their service has got worse. Doha-Sofia there was a 4 hour delay of the flight from Doha. Therefore, I missed my connection in Istanbul and they offered bad care while accommodating me until the next flight - long waiting, no information, etc. The worst part was when they failed to pick us up from the hotel to take us back to the airport for the flight - the driver never came, another one picked us finally after numerous complaints with 50 min delay. We finally got the flight only because it was also delayed. Sofia to Doha via Istanbul they canceled my flight again (Sofia-Istanbul) and failed to inform me. I knew only because I called the office. Next flight for the day was also canceled so finally they re-routed me. There was no one in the office at Sofia airport to help or give information, I got re-booked for only the next day. This is supposed to be the best airline in Europe for the last years, hard to believe that.

EDI-IST-EDI 200GBP return. New aircraft, on time, excellent flavoursome and appealing catering and drinks service, spacious seating.