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Turkish Airlines Passenger Reviews and Turkish Airlines Customer Trip Reports

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Turkish Airlines Customer review :  20 January 2014 by Bailey Paul    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Manchester to Bangkok on the 13 January 2014, both flights departed on time and I arrived at Bangkok about 15 minutes early. Overall a good experience helped by a friendly and hardworking crew. Overall an excellent experience which I can recommend.



Turkish Airlines Customer review :  20 January 2014 by Brian Shoesmith    (Bangladesh)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Turkish Airlines for the first time in December, Business Class from Dhaka to Vienna, return Paris to Dhaka. We were disappointed in a number of things. There was no entertainment service (out of order, both ways) and the attendants, while not unpleasant, were more interested in chatting than serving. The food was excellent and the beds OK. The rap highlight, however, was the Istanbul lounge, which must be amongst the best in the world. Fabulous food and services.



Turkish Airlines Customer review :  16 January 2014 by Boulton David    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On 5th Jan 2014 flew Business class from Manchester to Bangkok via Istanbul. The trip was disappointing in that we flew on different planes than we were advised when booking, the flight from Manchester to Istanbul was supposed to be on a 737-900 but was in fact on an old 321 and the flight from Istanbul to Bangkok was supposed to be on a 777 but in fact was on an old 340. However what was good about the flights was the excellent service of the cabin crews and the quality of food and beverage both of which were of the highest order and could not be faulted.



Turkish Airlines Customer review :  15 January 2014 by Sasha Takeuchi    (France)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First time on Turkish Airlines. I flew in comfort class, from IST to NRT. FA's are quite courtly and the seat was very large and legroom were very large. Meals were very good too, I think we had economy class food on a business class plate.



Turkish Airlines Customer review :  14 January 2014 by Erez Har-Tal    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORD-IST-TLV return in business. ORD-IST, old A330, non lay flat configuration, not very comfortable. Food excellent. Presentation and service. Took at least 2-3 hours post departure. Took Breakfast orders and woke us up 2 and a half hours before landing. Lounge in Istanbul beautiful. IST-TLV, excellent meal and service. One luggage did not make it, but was delivered home on time. Return. IST-ORD, same aircraft, again excellent service. Seats not very comfortable for sleeping.



Turkish Airlines Customer review :  14 January 2014 by Sascha Groll    (Germany)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

18/12/2013, Luxembourg-Istanbul, TK1354. 19/12/2013, Istanbul-Jakarta, TK66. 4/1/2014, Kuala Lumpur-Istanbul, TK61. 5/1/2014, Istanbul-Luxembourg, TK1353. Staff on various flights were impolite to even rude. A vegetarian meal was ordered and served but turned out to contain meat. After enquiring they simply took back the meal and served a new one without saying a single word. No apology - nothing. Other questions were answered with grimaces only not words. Safety instructions from staff before landing sound more like army orders. The media box in their A340 takes half of the foot space, absolutely inconvenient on long distance. The inflight entertainment doesn't contain new releases only old movies. The schedule as per magazine doesn’t comply with the entertainment system. Furthermore very limited language options on some flights only. The food was very good on one flight, average on 2 and un-enjoyable on the 4th flight. Journey time was quite long. Website looks antiquated, not possible to order special meal, only by phone. Online check-in not possible for some origins but they tell you only after all data like passport number, date of birth has been entered already. The transfer in their Istanbul hub is horrible. One has to queue for transfer safety check for hours. All in all the second worst airline I have flown with.



Turkish Airlines Customer review :  13 January 2014 by A Akerlund    (Switzerland)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew GVA-IST-AUH. Seats were dirty and could hardly be reclined, footrest is a joke. On both legs staff rushed through the meal, to the point where my husband had to physically hold on to his tray (IST-AUH). Staff not very friendly, no greeting during boarding and an unapproachable attitude during the flights, seats in front of us were used by cabin crew to sleep during the flight between IST-AUH. Entertainment system was poor compared to what other airlines have to offer. On both flights the toilet was smelly and did not feel clean. Not looking forward to our return flights nor the changing of planes in Istanbul, we will avoid them in the future.



Turkish Airlines Customer review :  13 January 2014 by S Taylor    (Germany)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok to Istanbul. The inbound flight was the opposite of the outbound. There were people going up and down the aisles constantly prior to take off apparently dealing with this and that. Once aloft, the service was ok but there was some disorganisation; the staff seemed to be improvising at times. On the other hand, the seat was really good and I slept very well.



Turkish Airlines Customer review :  13 January 2014 by S Taylor    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Istanbul to Bangkok. Functional yet friendly service esp. from "the chef". Excellent meals, this really helped the score. Everything worked though the 340's seat was not so good for a long flight (see my seat review). Only just "good value" here because of the seat.



Turkish Airlines Customer review :  13 January 2014 by A Al-Ani    (Austria)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Although seats are very good, there are severe limitations: Istanbul Airport offers no extra tracks for Business class passengers, which means that you have to line up with all the others in the middle of the night/early in the morning (usually) to pass the overcrowded security checks. There is a fast track lane, but it was always closed when I needed to pass it (4 times in the past 2 months). Istanbul airport is deplorable, not coping with the rapid expansion of TK. This means that your expensive Business class experiences finds a rather unpleasant middle piece. Even more disturbing is the very wrong catering service concept and staff quality. Usually, one pays for an expensive business class seat to find rest and piece and some sleep. TK assumes that you are in it for the culinary experience and serve food, regardless of the flying time, thus limiting the rest time severely. For instance while flying from Istanbul to Cape Town, TK started serving dinner at midnight for over 3 hours. Then they wake you up 2 hours before landing to serve breakfast. Even worse is that the crew is serving and removing the food very noisily, moving plates, glasses etc for hours. The 11 hours flight to Cape Town thus had only 3 hours of quite sleeping time. Worst affected are the first and last rows of the business class being close to the pantry. Another bad example was the flight from Istanbul to Doha: here same procedure: although guests wanted to sleep right after the take-off (midnight again). Food was served almost the entire flight (4 hours). Noise was unbearable as the pantry did not even had a shielding curtain. Besides the fact that the food is nothing special, the quality of the crews is very heterogeneous. During the flight to Doha the chief cabin attendant was reading the newspaper, drank tea in front of the business class passengers (no curtain), and was observing leisurely the work of his subordinates. The staff chats constantly with each other and although there are more than enough attendants on board, it is not possible to place a successful request, as the chain of command is long and unclear responsibilities seem to exist.



Turkish Airlines Customer review :  10 January 2014 by M Sayin    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Extremely pleasant flight. Despite all weather issues, our flight took off and landed on time in Toronto. In- flight free wi-fi is definitely the best. The meals were so tasty and fresh. They treat you like a guest rather than a customer. This was the first time I was on a Turkish flight and I would recommend it to anyone. The best airline in Europe, indeed!



Turkish Airlines Customer review :  9 January 2014 by Flora Dempster    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have nothing but praise for this great airline. Meals provided and drinks included. They have always left on time. They are great value for money. I have travelled from Edinburgh to Istanbul then onto Ercan North Cyprus. Would be good if there was not such a long wait between flights - 4.5 hours. Have just booked for April /  May and see there is a new connection on the way back, leaves Ercan at 9.45 and connects in Istanbul with only aN hour and a half change over.



Turkish Airlines Customer review :  8 January 2014 by Mark Evans    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Heathrow to Odessa (Ukraine) return. The only positive was that the leg room is actually fairly decent. However: Online check in is a time consuming and laborious process. It is a completely pointless exercise as we had to queue for almost an hour to have the ground crew re-check us in for the flight and take our bags. Staff both on the ground and in the air were surly and miserable. My seat on the flight from LHR-IST was broken and did not lock in any position, which was deeply uncomfortable. On the same flight my partner's TV was broken and did not work at all. It took the flight crew almost 1 hour 40 minutes to serve a drink. Transfer arrangements in Istanbul can only be described as a complete and utter shambles. No clear directions, people everywhere being funnelled into a small security check area. On the way home we were told to go and join another random queue for a further passport check. Whilst at the gate in IST the flight to Odessa was delayed by an hour with no staff whatsoever in sight. The planes are filthy both inside and out.





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