Turkish Airlines Passenger Reviews and Turkish Airlines Customer Trip Reports

Turkish Airlines customer travel guide

Turkish Airlines 4-Star Airline Ranking

Turkish Airlines Economy class seat reviews

Turkish Airlines Business Class CIP Lounge Reviews

Turkish Airlines Business class seat reviews

Turkish Airlines Aircraft Seat Maps and Cabin layout plans

Turkish Airlines Passenger seat recommendations

I agree with Rosemary Munns when she says that "customers are not made to feel like valued, fare paying customers, more of a nuisance to be endured". Their male staff are lacking in service skills. Also in the 12 flights I flew over a 6 month period this year due to my company's selection I was served 6 meals that were raw or uncooked, a bit ironic considering they have a 'chef' onboard. As for getting any response from their service department - good luck.

Los Angeles to Istanbul November 2012, meals and service were excellent. The flight attendants were great. Beverages free including wine and cocktails. This is my first trip on Turkish Airlines and it was enjoyable.  Depending on where I travel, I will probably not use US carriers if I can avoid doing so.

HEL-IST in Y with A320/B738 and IST-HKG in Comfort Class with B777-300ER. Fast check in. Intra-European flights were uneventful, good hot meals and crew handled requests quickly. Late night transfer at IST was breeze though in crowded terminal. After boarding the B777 the whole flight experience changed. Definitely the best premium economy on the market. Comfortable and wide seats, adjustable leg rests, large meal table, power receptacles for my iPad. Extra legroom resulted no seat back kicking. Leather amenity bag. Whole cabin experience was like in the early 2000s business class with 2x3x2 layout. Dark brown fabric seats seemed first as an odd choice, but after awhile they provided very calm and relaxing interior. Three course á la carte meals, porcelain and metal cutlery, fresh ingredients, good drinks. Second serve was a filling breakfast and again from two choices. Very professional and service minded crew. IFE had few new movies, 100 old ones and wifi with fee. I was really positively surprised of this product and service. First time in my life I even managed to sleep six hours during the flight. B777 announcement were clear and with good English, Intra-European PA's were not understandable. 77W had spacious toilet. All flights landed ahead of schedule.

We had flights booked Gatwick-Istanbul-Dalaman return. One of the 2 outbound flights was delayed by over one hour. On the way back our first flight was delayed by over 3 hours and the connecting flight was cancelled. We were put on a flight about 6 hours later to Heathrow with no information or help from the airline at any airport. We were left to get ourselves from Heathrow back to our car in Gatwick. We wrote a letter of complaint straight away but the complaint has still not been dealt with 3 months later.

Economy trip from Cape Town to London via Istanbul and return Barcelona to Cape Town via Istanbul. All flights on time or early. Good leg room on all flights. Excellent food - varied entertainment but great on the long legs. Staff helpful and courteous. Provided bottle of water and snack prior to sleep on overnight flights. Good amenity kit bag - or in one case a tin - for economy. Istanbul airport busy but easy to interchange - lines at security control kept moving well. Inexpensive fare as booked many months ahead - so well recommended.

IAD-IST and back in Oct and Nov. Overall good airline. Flight attendants worked hard. Food good. Clean aircraft's. Flights were on time.

ATH-IST-JED. ATH-IST on an excellent Boeing 737-900 ER. Very clean and comfortable aircraft with good in flight entertainment. The staff service was good and the food fair. IST-JED on an old Airbus A319. No inflight entertainment as well as no seat comfort. Food was fair and the staff service good. The landing was excellent.

Flew from Gothenburg to Bangkok vv (17-21 Nov 2012). Planes were great, FA were attentive and professional. Food excellent (surprised that the foods for short-term flights, IST-GOT are superior to the longer trips). Check-in and boarding were smooth. Landed at Gothenburg 10 minutes ahead of schedule. I will fly TK again in the future.

Flew from S Africa to Istanbul and then from Istanbul to Manchester. Crew were unhelpful, rude and a bit intimidating. My husband asked for another sleep mask as his had been misplaced and a male member of the staff reminded him that he had 260 customers to take care of (my husband being one of them!). He never got it. We asked for some wine with our meal. It never arrived and by this time we were too wary of the staff to remind them. We were not made to feel like valued, fare paying customers, more of a nuisance to be endured. We will never fly with Turkish Airlines again.

Flew Manchester-Istanbul-Amman return. Excellent seat pitch from MAN-IST, in-flight entertainment exceptionally good for such a short flight. Food and drinks served and the best have had on about 20 carrier's, flight from Amman to Istanbul was full, and our seats were double booked. Had to wait in the galley while the cabin-crew and ground staff had a discussion what to do, eventually were given seats, but ground staff extremely rude. Overall, I think the airline have some tweaking to do, as I believe we were lucky in getting seats especially bad as we booked it more than 6 months in advance, a shame as their in-flight product is excellent.

I've travelled on Turkish Airlines six times. On all these trips I found the prices good, the food fairly good and the seats fine. On each flight though, several toilets needed servicing, being a health as well as aesthetics issue. They hadn't been serviced before the flights and weren't serviced during the flights. The cabin crew did their work, but didn't seem to add the extra bit of personal care to help the passengers are in their hands and like to feel reassured by their presence.

IST-LHR. Last flight into Heathrow on a A321, Istanbul Ataturk airport reasonably busy with flights to and from different parts of the world. Used TA world lounge. About 5 people there, food, drinks aplenty. Hot and cold. Turkish coffee when requested. Massage chair and Internet access. All free. Lounge on one side of the airport while departure gate for Heathrow at the opposite end so along walk/run. Aircraft 90% full economy , business 25%. Food good, crew good, aircraft clean. Arrived half hour early. Heathrow surprisingly deserted. We were first and only passengers at immigration on arrival.

LHR-IST. First flight out in the morning. A321 full flight, check in OK, departed on time. Food good, cabin staff attentive. Clean aircraft with ample leg room even in economy. Seats all leather. Landed on time. Luggage soon followed.

Istanbul-Antalya-Istanbul. Oct 24 return Oct 27. The two flights were average or above in all respects, except on the return when Turkish experienced a system wide computer problem and all TA flights leaving Antalya (and we heard other airports) were delayed by 1 hour. We missed our connection in Istanbul and had to buy two tickets to Amsterdam - not a small expense.

September 21st 2012 from Beijing - IST - Munich. Staff excellent with delicious food on a Boeing 777ER. Seats had enough legroom.

LHR-IST-VIE return Economy. An interesting routing taken so I could do something in Istanbul 'on the way'. Have travelled with Turkish a fair bit recently due to their competitive prices. Food is nice but gets a bit repetitive, IFE could be more varied too. Crew were a mix of either very smiley and helpful or just a bit grumpy. Overall a good set of flights that were on time, but nothing exemplary.