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Turkish Airlines Passenger Reviews and Turkish Airlines Customer Trip Reports

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Turkish Airlines Customer review :  14 March 2014 by Derek Salter    (South Africa)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW to CPT - 27/28 February in Economy. Both planes very full. Easy boarding in London - less so in Istanbul where it was necessary to board a coach to go to the plane. Seats on both were comfortable and inflight entertainment good. Food excellent - special meal provided as requested. Staff very helpful on board and good amenity kit. Highly recommended especially if you can get a promotional fare. Security check on transfer at Istanbul simplified and no lines.



Turkish Airlines Customer review :  11 March 2014 by Charlotte Mathiassen    (Denmark)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Copenhagen-Istanbul-Kathmandu on 18th February and back on 24th and that was not a good experience. On the flight from Istanbul to Kathmandu the plane was old and shabby with very little space, the lights at the seats did not work so the light was on in the cabin all night, there were no screens in front of the seats and no entertainment, not even information on the flight on the small communal screens. Nobody served water or anything during the night, dinner was OK but meagre and as a vegetarian I got only half the food of those who had ordered meat. I asked for more but the staff member never came back with it. The flight could not land in Kathmandu due to fog. We were 5 hours late with an extra landing in New Delhi with no food or drink and arrived 5 hours late with no offer of compensation. On the way back again more than 5 hours delay without information as to why, as we arrived in Istanbul it took ages to get tickets for a meal in the airport and when we got them we could only use them in the fast food restaurants in the food court and had to pay ourselves if we wanted to sit in a decent place. All together not to be recommended - and on top of it all the staff was not very friendly and informative.



Turkish Airlines Customer review :  11 March 2014 by Cengiz Yilmaz    (Turkey)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

27 Feb, TK 211, Antalya-Moscow economy. Aircraft was old 320, at the airport before departure, no proper explanation given for almost one hour delay - apparently caused by malfunctioning of emergency door. The food was excellent, staff friendly although it was a midnight flight. Return was 3 March, Moscow-Istanbul, daytime flight, TK 414 economy. Brand new 321 with comfortable leg space. The food was excellent. IFE was very good with latest movies and a lot of variety. The cabin crew were friendly. Smooth take off and to Istanbul smooth landing. IST- Antalya, TK 2418, new 737-800, cabin crew friendly, short flight. Overall a good experience.



Turkish Airlines Customer review :  11 March 2014 by Mauro Munarolo    (Italy)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

19 January, TK 720, Boeing 777-300. I flew from Istanbul to Mumbai, aircrew disagreeable and not present. Horrible food on board, monitor not active, non-existent movies in Italian. Poor choice of drinks, no snacks on board. I was disappointed.



Turkish Airlines Customer review :  7 March 2014 by Tapani Utunen    (Finland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HEL-IST-BOM return on A320, B777 and A321. Last trip on TK was few years back and since many fellow travellers on this forum have suggested TK to be inconsistent nowadays, we didn't expect anything really. TK turned out to be very good on all four sectors: all flights on time or ahead of schedule, all aircraft quite new with great legroom and good IFE that had many interesting options. Moreover, the hot meals by DO&CO were of high quality compared to any big European competitor - I still prefer proper food on flights over 3 hrs instead of a sandwich if a meal is served. Human interaction is always a matter of personal taste: for us the cabin crews on these full flights were perfectly fine with good command of English - plus many smiles all the way. All in all, TK was very comfortable and great value really.



Turkish Airlines Customer review :  10 March 2014 by Onal Gungor    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business from IST-JFK, JFK-IST with 3 family members, staff horrible both flights, didn't do proper pre-flight service, service was poor. Staff not attentive to passengers, especially for a business level flight. Baggage was last out even being tagged priority on first leg, the return flight baggage was lost. Only fly because its a direct flight between IST and JFK. All other airlines have one stop. Over priced as well, usually double the fare for a 1 stop business flight compared to other airlines like British, KLM, or Lufthansa.



Turkish Airlines Customer review :  7 March 2014 by J Nilsson    (Sweden)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We chose the airline for the good price they have in Business Class and also for the fantastic lounge in Istanbul. The hard product on long distance planes are great but the 737 and 320, that we flew ARN-IST with is just normal economy seats with blocked middle seat. The food is good but the service level is low. Priority boarding is a big no. Everyone is let onboard straight away. The Cabin Crew hardly says hello as you enter the aircraft and dinner service is slow. A smile is very unusual on Turkish. So pay for a good seat (on long distance flights), ok food onboard and a good lounge in Istanbul. Service level is very low. Also if you book early you can get a really good price, even in Business class.



Turkish Airlines Customer review :  4 March 2014 by Hartmann Rene    (Denmark)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from CPT-IST-CPH. Turkish airlines has a top of the range product (if one were to exclude their customer service). Their planes are very up to date, modern interior, fantastic food, great lie flat seats and generous sized IFE with a wide selection of films. The CIP lounge in IST was also very very good! Customer service has ample room for improvement. Perhaps its a cultural thing, but I didn't find the cabin crew nor the staff in the lounge particularly forthcoming. In fact they were all quite arrogant individuals which appeared to hate their jobs. Nevertheless I will fly with them again - just don't be expected to be treated like royalty.



Turkish Airlines Customer review :  3 March 2014 by Lange Michael    (Germany)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TK 1637, IST-MUC. Going back home from Iran I had to change planes in IST. This was a very bad experience, you had to go through security control and I had only a limited time for connection. It was overcrowded and disorganized. We started with delays because of disorganization. They checked whether everybody had a visa or permission to go to a Schengen country. Why did they not check it when getting the boarding pass. Entering the plane, very unfriendly crew. They served everything without smiles, not speaking English? Like always theoretically the choice of two meals, but on reaching row # 18 there was no longer a choice. Only one kind of meal left. Happily it was the meal of my choice.



Turkish Airlines Customer review :  3 March 2014 by K Mehta    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew JFK-BOM and return with stopover in IST on my way back. First served a little Turkish Delight (Lokum) which was quite nice. This was followed by drinks and meal. JFK-IST served 2 meals and IST-BOM had one. Leg room for economy was pretty much what I expected. IFE was quite good. New movies, shows and free WIFI which was of course slow but worked. They also have USB media so you could just snap your flash drive and it will play the songs / media on it. I have travelled on Cathay, Qatar and Emirates and while they do have the USB slot, it wouldn't play media but this one did. Staff were courteous and polite. The IST-JFK sector had many vacant seats in Comfort class but they wanted 260 Euros which I didn't got for. Paid less than $900 for the round trip with the stopover so it was a good value.



Turkish Airlines Customer review :  3 March 2014 by Altunay Deniz Suat    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Istanbul - Munich - Istanbul, 10 January 2014. A very comfortable and enjoyable flight both in Business Class. The staff were friendly and helpful. The planes were both Airbus A321. The seats were comfortable with enough space for long legs, catering with a lot of different beverages and 3 different meals were delicious. The Entertainment with films and music channels were interesting. Before take off and before landing given hot towels to all business class guests. Value for money is very excellent.



Turkish Airlines Customer review :  28 February 2014 by J Curtain    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Istanbul to London Gatwick, 23 February. Very comfortable service. AVOD was quite good for a flight of just over 3 hours and the food was plentiful, especially compared to other carriers. Staff were efficient, but could perhaps have been more friendly.



Turkish Airlines Customer review :  28 February 2014 by J Curtain    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Tokyo - Istanbul, 22 February. A very enjoyable flight. Very tasty food and efficient, polite if not particularly friendly service. The AVOD was acceptable, but could have had greater choice for a long flight. The plane was well maintained and I enjoyed some nice touches such as a Turkish Delight just after we boarded and hot towels.



Turkish Airlines Customer review :  27 February 2014 by Lange Michael    (Germany)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight IKA-IST, TK 871, B737-800. Unfriendly staff, without greeting the passengers. Theoretically there was a choice of meals, but when they reached my row, “sorry, only beef no more any choice!” Eat it eat it not!



Turkish Airlines Customer review :  26 February 2014 by M Fischer    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HAM-IST-AYT-IST-HAM: Once onboard, we were greeted by courteous staff. Before takeoff they served Turkish Delight in economy class which is something never to be seen on any other European airlines. They even arranged my vegetarian meal from business class as it was not loaded. TK serves fresh orange juice and lemonade which is perhaps the best drink I have had on onboard! Meals are always tasty and crew are friendly and helpful although I have to say that Chef-onboard service is absolutely useless. Chef did not even know what the vegetarian meal was on TK flights but thanks to the crew who got me something to eat although it came an hour after the service. The legspace is acceptable and much better than Air Berlin and Lufthansa though one of their aircraft's was so old that I could hold the seat cushion. All in all it was a pleasant experience. How I wish they performed with same service on Non EU routes.



Turkish Airlines Customer review :  25 February 2014 by Sandro Pentimalli    (Austria)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew with Turkish in January in C-Class Vienna-Istanbul-Bangkok and Singapore-Istanbul-Vienna. Its true that they offer good amounts of food, but the quality was poor on all these sectors. Completely tasteless meals, served by flight attendants that did not smile at all and did not understand English. The cabins of the long sectors IST- BKK and SIN-IST were also quite dirty. The most disappointing thing was that the crews on all the sectors were not very friendly. Austrian Airlines also have Do&Co as their caterer, but between Austrian and Turkish there is a big difference.



Turkish Airlines Customer review :  25 February 2014 by K Valius    (Lithuania)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Vilnius to Dubai. Plane from Vilnius to Istanbul was great and comfortable, yet got very old A330 from Istanbul to Dubai. Service is great, price is ok too. Yet I wish they would make at least a few seats for people taller then 180cm. I'm 189cm and I absolutely hate Airbus seats as their head rest is pointing at my shoulders. Either way, meal is great, pilots look to know what they are doing and overall - pretty satisfied.



Turkish Airlines Customer review :  21 February 2014 by Anders Pedersen    (Denmark)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JNB-IST-WAW, 13 and 14th Feb. Flights on time. Metal was A330 and A321, respectively. The long haul was excellent with many food and drink choices. Wines from 4-5 continents ranging from rose, champagne, red and whites, selected from within a wide range, just to my taste. FA attendants were frequent and respectful. IFE maybe the best I've seen and easy to operate. Huge monitors. Bed not fully lie flat so I actually turned around and laid my head on the stool and slept better with my legs in slight upward position. Night-kit given was boring and superfluous. Check-in at transit in JNB only possible 3 hours prior to departure. However, was allowed through security without boarding cards as to kill time in the SAA-lounges. When the check in lady eventually appeared at transit, she was professional and kind and managed even to trace my luggage and give it an additional (needed) label so I could transfer it throughout. The corresponding luggage receipt was smoothly given to me as I entered the stairs boarding the aircraft. The lounge in IST was extended with a huge under-deck 3 days ago and is a world-class positive experience in design, space, beauty, and service provided. IST-WAW on Airbus 321-200. Not business class seat but ordinary economy with tabled middle seat to increase space in the 3x3 configuration. IFE on small ceiling monitors were useless. Staff were alert and kind. As usual for TK, one was dressed up pretending to be a cook, despite we were only 4 pax in business out of 12 possible. Food very good, varied and wide options, inc. of individual cheese plates, deserts, etc. Even champagne was offered on this European flight of a duration of only 2+ hours.



Turkish Airlines Customer review :  21 February 2014 by S Green    (Isreal)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HEL-IST-TLV, 19 Feb. Fog in IST kept us delayed in HEL for 3 hours. Updates from gate agents left much to be desired. 45 minutes circling the foggy airport, not a nice feeling, but eventually landed safely. Next flight to TLV delayed 4 hours. No gate personnel present until boarding. No amenities offered. HEL-IST, A319 with no IFE at all. Crew friendly and nice meal/bar service. Generous with alcohol. IST-TLV, A321 with IFE at every seat. Leg room a disaster compared to other TK a/c. Again all female crew friendly, nice food. I also noticed that on all 4 flights, the aircraft's were never air-conditioned. It meant sitting in a very warm, stuffy and crowded plane until they were ready to go. Not a very welcoming environment. All in all, good service. Will fly again.





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