Turkish Airlines Passenger Reviews and Turkish Airlines Customer Trip Reports

Turkish Airlines customer travel guide

Turkish Airlines 4-Star Airline Ranking

Turkish Airlines Economy class seat reviews

Turkish Airlines Business Class CIP Lounge Reviews

Turkish Airlines Business class seat reviews

Turkish Airlines Aircraft Seat Maps and Cabin layout plans

Turkish Airlines Passenger seat recommendations

Second time flying with Turkish and will be my last. Staff rude and dismissive. Changed their flight schedule after I purchased my London to Kilimanjaro flights via Istanbul. I received no information about this reschedule and only found out the day before when attempting online check-in which showed an error message. A 40 minute phone call later and my original flight with very short transit times in Istanbul then had a 7 hour lay over - not impressed. Staff are dismissive and have poor command of English. My husband and I are both native English speakers and staff did not seem to understand basic questions. The a la carte food ordering and entertainment system is the only thing this airline has going for it.

Business class from Prague to Istanbul. I had a typical business class experience within Europe, which as far as I am concerned only gains me an empty seat beside me, and greater luggage allowance. Service on board and attitude of flight attendants less than memorable, but I got my drink and a newspaper. Check in or ticketing employees in Prague had no knowledge of the MSC (most significant carrier) rule, and how it affects one's luggage allowance. Turkish Airlines staff are not the only airline staff who have no knowledge of the baggage allowance rules that come into play when one is flying a combination of airlines on one ticket. Anyway, they did let me on the plane with two large bags, which was my allowance on the Swiss flights that were first on my ticket. However, they did not let me go because they understood the rules, but rather just to be nice from what I could gather.

IST-BKK. Some people complain about the staff on Turkish airlines, but I found them to be wonderful - did a great and friendly job.  Food and drink was the best I've ever had on an airline. I had just flown Swiss, and the food Turkish offered blew Swiss right out of the ball park. Video screen was huge and many movies, but they were strange selection - there was not one thing that I wanted to watch out of 78 movies.

Toronto-Istanbul-Karachi, supposed to start on December 23, 2012. Flight from Toronto delayed 16 hours because of mechanical problems. They kept us in the lounge by delaying the flight every 30 minutes. After 2 hours they brought around 100+ small bags of potato chips for 300+ travellers. After 7 hours they arranged hotels for passengers. Of course we missed our next flight, but Turkish staff at Toronto did not tell us about the connecting arrangements. At Istanbul they told us that our next flight is 36+ hours later. On top of all that, when we arrived in Karachi our bags did not arrive.

DUS to PVG in economy class. Great entertainment on first leg with 737-900ER brand new aircraft to IST. Plenty of legroom in economy even more than on 777ER. Connecting in IST smooth and efficient. Again plenty of food and drinks on 777ER with 2 meals served on the longer leg. Overall great value for money, would fly them again.

Washington Dulles-Istanbul. Easy check-in at Dulles. I thought I had become accustomed to the surly cabin crew common on TK. Usually curt but professional somewhat. My recent experience on TK has changed my perspective entirely. There is no basis for the complacency of the crew. My TV immediately froze shortly after take off. I informed one of the crew, who did absolutely nothing for 20 minutes. I asked another. She marched off without saying a word - I felt terrible inconveniencing her! She resolved the issue about 30 minutes later. Then the food - inedible. I have flown Comfort Class before and the difference in food quality is stark. One of the worst economy class meals I have had. The crew then flew down the aisle (without uttering a word) with tea, coffee and water - how were we supposed to know that is what they were serving. When we asked them to come back, we were responded to with a disapproving grunt. The plane was an old A340 (so old entertainment system etc). But that would have been fine, if it was not for the crew. They didn't even bother to prepare the plane for landing. Half the seats were reclined, tray tables down etc.

Flew BKK-SGN-BKK. Staff on board were unpleasant and unhelpful on the first leg. I was surprised how awful such a short flight could be. Any question from passengers were replied to by an angry crew member. On the flight back to BKK, they did not have immigration forms on board, and anybody who knows how busy BKK airport gets, understands what I am saying. I have been flying with Turkish for some time their long haul flights, and I was actually happy.

IST-JFK in Premium Economy. The seat, and seat pitch are excellent. By far the most spacious premium economy offering out there. The food portions were generous and reasonably good and the entertainment system was fantastic. Only slight let down was the service of the cabin crew - functional but neither warm nor friendly.

Birmingham to Cape Town via Istanbul return. Birmingham to Istanbul on 737-800 with AVOD. Very comfortable flight with good food. Attendants well dressed and attentive. Istanbul to Cape Town on A330-300. Newish plane registered in 2011 with excellent AVOD, excellent seat comfort with good recline. What I liked was that the entertainment system did not need a box under rows A or K. This made for excellent legroom when seated in row A. The food was of high quality and attendants were very friendly. Cape Town to Istanbul. Brand New A330-300 used. Was a similar experience as going out. The food was of good quality and the service was top notch. Flight lasted over 9 hours and I slept for 7-8 hours. Istanbul to Birmingham. A321 used which was old and tired. Seats however were comfortable and the service was excellent. No AVOD but other than that, no complaints. Will certainly fly Turkish again.

Athens-Istanbul-Kinshasa return. The pros: lower fare, extra roomy seats even in Economy class, excellent entertainment equipment and content variety. The Cons: Rude FA's, chewing gum! Istanbul transit caused a lot of confusion - the hand luggage and some seats were double booked! Half of the customers had to relocate themselves with a lot of confusion.

Istanbul - Paris CDG (22 December). Flight delayed 30 minutes. Boarding was chaotic. No priority boarding. The business class cabing (A320) was 2-2 - fairly comfortable. Food was good for a 3 hour flight. Will recommend.

TK 69, Bangkok - Istanbul (21 December). Flight had one hour delay due to weather for the outbound sector coming from Istanbul. Check in at Bangkok was excellent and counters opened 3.5 hrs prior to departure. In Bangkok, Business class passengers can enjoy TG (Thai Airways) business lounge. Boarding was chaotic. No priority boarding. The business class cabin (A340) was 2-2-2, lie flat seat, fairly comfortable. Slippers and Amenity case given. The Food was great. My first flight with them and I was pleasantly surprised. One draw back, the toilets were not kept clean. Flight landed in Istanbul with 30 minutes delay. Will recommend.

Istanbul-Male-Istanbul, business class. First flight was reasonable, limited food quality made a bad impression and when aboard THY does not offer champagne unless you ask for it. What can be more normal than offering Maldives flying passengers some champagne or even a cocktail? Return flight started with a 3 hour delay (this does not affect my vote) yet the service was bad. THY spends money on advertisements but not on staff training and customer satisfaction surveys. The food menu was very limited and offered 'chicken or chicken' option with no seafood, pasta or even other type of meat. So I asked for some nuts twice as main course and I was given cold (normally should be warm but room temperature is acceptable) nuts that were just taken from the fridge. Upon landing we spent 45 minutes before parking. We were aboard a A330, a huge plane but did not approach any empty terminal slot and very slowly proceeded to some strange and dark place next to the technical hangar. When we got aboard the bus and left tens of people were waiting on the tarmac for the next bus, many of them were not wearing thick clothes because everyone had left +30 degrees Male and arrived at 0 degrees cold Istanbul.

Very poor customer service. I booked an international flight, the website clearly states that passengers in economy are allowed 2 bags at 23 kilos each. The first leg of my journey was from a small airport in the US to Chicago, where I was scheduled to fly to Istanbul. The entire ticket was booked together, even the initial flight from my home town to Chicago. When I checked in at the initial departure point, I was charged $150 for excess baggage. The representative told me that because this first leg of my journey was an internal flight, I had to pay. This charge was never told to me prior to my trip and I still haven't found any information about this charge on the Turkish Airlines website. I would not recommend booking with this airline!

4 flights on route PRG-IST-DXB. On route PRG-IST not new but clean planes, very nice and tasty catering - full dinner on 2.5 hr flight. Between IST and DXB new Airbus A321 with AVOD and blankets. Great catering again with alcohol and delicious roasted salmon. All flights on time. Cabin crew OK but not so nice and a little bored. Very good comfort for very good price!

Jakarta-Singapore-Istanbul (return). IFE and service was great. Length of seat must be increased, it was not comfortable for anyone taller than 180cm. Flight on time, range and portion of food and drinks were great.

I flew from Sao Paulo to Istanbul, approx a 12 hrs trip. Plane was completely full, everything was great, food was delicious and cabin crews helpful. Seat was comfortable.

Outbound JFK-IST-ATH return ATH-IST-JFK, B777 and A320. FA's among the best and seem to enjoy their job. Honoured my request for low sodium meals on each leg. Economy seats roomy for my small frame. Excellent IFE. Free liquor, menu and amenity kit, extra bottle of water are pluses. Messy boarding process at JFK and IST due to passengers rushing to board and do not seem to know how to fly. Overhead bin in economy tight even for small carry on bag. FA offered to stow in Premium Economy. Toilets could be cleaner. Online ticket purchase a bit tricky but workable. Seat selection for inter-Europe can only be made closer to flight date due to possible equipment change. CS agents courteous and well trained. US airlines could learn from Turkish Airlines.

FRA-IST-SJJ-IST-FRA - lovely airline, used A321-200 and Boeing 737-800. Airbus on FRA-IST-FRA leg. PTV in economy, not that many TV choices, few movies, inflight maps, and radio station. Hot tasty meals. Flight attendants were friendly, spoke English and German. IST-SJJ-IST on Boeing, 1.45hr flight, tasty food but not hot, sandwich, salad, crackers, and beverages. For the flight distance more then enough. Ground staff welcoming and professional. Boarding, gate and check in was always well organized and Istanbul Airport is amazing. Flights were on time. Would use Turkish Airlines again.

ATH-IST-ATH, A319/A320. They keep improving. The cabin crew speak English fluently! It is a shame their hub airport in Istanbul keeps on ruining things, but with those set to be replaced in the next few years, the rise of Turkish Airlines seems unstoppable.