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Turkmenistan Airlines
2.5 out of 10  2.5 out of 10
43 reviews
 

 



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Turkmenistan Airlines Customer review :  28 April 2014 by S Heer    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from BHX to Ashgabat. It was a night journey but no blankets offered. Food was not very nice so I took my own with me, the drinks were ok. This was on a Boeing 757. No entertainment but I was already aware of this as I had flown with them before, the leg room was good. Some staff were nice.



Turkmenistan Airlines Customer review :  2 April 2014 by R Gill    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Worst airline and customer service I've seen, miserable staff who don't smile. Travelled with them once before and was unimpressed, however gave them the benefit of doubt and used them again. Heathrow to Ashgabad, 3 seats together for my family which is what I would expect, Ashgabad to Amritsar they split our seats, how on earth can an airline give a 3 year old a seat on the other end of the aircraft by themselves, one seat at back of aircraft, one in middle and one at the front. When we spoke to staff they couldn't care less! Last time we will use this airline.



Turkmenistan Airlines Customer review :  13 January 2014 by Rashim Signh    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled out to Punjab on 22/12/13. Flight delayed from 4.40pm to 10.40pm. Pilot advised it would take 5hrs 50mins to Askerbad and it landed on time, then flight to Amritsar was 2hrs 15 mins and again it landed on time. Waited at Askerbad for approximately 90 mins while crew changed and 757-200 was refuelled and cleaned out. Plane does look a bit dated now, no entertainment, so bring your own, staff are friendly enough and respond to your requests, 2 meals and a snack and plenty of bottles of water. Flight back was 2 hours 45 mins to Askerbad and 7 hours 30 mins to Birmingham, all went to clockwork, only hiccup was some of the luggage was not put on the plane so we filled in a form and handed to the Birmingham Airport rep to forward luggage home by a courier. So all in all pretty happy with Turkmenistan Airways, pretty good service and the cheapest flights out to India.



Turkmenistan Airlines Customer review :  1 November 2013 by John Miller    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight out of Heathrow was in economy, flight nowhere near full so had 3 seats to myself, food surprisingly top quality but service lacked friendliness. Cabin was shabby and in need of refurbishment! Pilots made no announcements. Flight back to Heathrow I was upgraded to business class without asking. The seat was obviously bigger but lacked the foot extension you get with Emirates business class, the seat was also in need of replacement due to shabby arm rests. Service on return flight was very good, flight attendants friendly and spoke fluent English. Food plentiful and a choice of three dishes, also provided with a flight pack, pillow and blanket. All in all flight home was great because of the comfy seat that allows some chance of sleep. My biggest gripe is after checking the web for info on the 757-200, the aircraft is around 20 years, quite old but the planes look it.



Turkmenistan Airlines customer review :  20 February 2012 by K Kaur   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LHR-ASB-ATQ. I travelled with my elderly mother, and all I can say is never again. Rude FA, food inedible, no entertainment, aircraft old and dirty. Lay over in ASB a disaster, we were made to walk from the plane to the terminal and back again and negotiate stairs covered in ice - outside temperature was -17C. Complete chaos in the terminal when issuing boarding passes. Left to sit on plane with door open as they conducted several head counts of passengers! To make it worse it wasn't even cheap to fly them.


Turkmenistan Airlines customer review :  11 January 2012 by N Alexander   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Heathrow to and from Ashgabat and have no major complaints. The crew struggle with English, but we managed to communicate without too much difficulty. Aircraft's were clean and tidy and legroom good. There is no inflight entertainment aboard, however, the inflight catering was rather good, washed down with a generous supply of soft drinks. What spoilt the experience was the behaviour of a minority of Amritsar bound passengers, who chose to openly smoke during the flight. When approached by the crew, those passengers screamed and shouted that they could not understand the crew requests for cigarettes to be extinguished. These passengers chose to play very loud music to the annoyance of those nearby, refusing to turn it off. Fellow Amritsar-bound passengers were powerless to stop them.


Turkmenistan Airlines customer review :  6 August 2011 by H Williams   (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-ASB. Busy flight, mostly passengers to Amritsar. No inflight entertainment (not even map). No duty free, magazine or alcohol. Main food service - tasty curry, choice of veg or meat. Crew ok but English not first language. Toilets clean. Over hour delay in take off from Heathrow - probably due to few check-in posts being open. Landed on time. Return flight was not as busy - room to swap seats. Map this time and crew ok and remembered to get me black tea without asking.


Turkmenistan Airlines customer review :  2 August 2011 by Gerard Jongsma   (Netherlands)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I took the flight from Frankfurt to Bangkok via Ashgabad and I must say it was ok. The flights left on time and there was a transfer time of aprox 1 hr at Ashgabad in the middle of the flight, which is quite convenient. The food came in large portions and consisted out of a lot of meat. The personnel was not over friendly. The in-flight entertainment doesn't exist, bring your own.


Turkmenistan Airlines customer review :  10 March 2011 by S Singh   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Birmingham to Amritsar via Ashgabat. Check-in smooth and flight left on time. Plane clean and staff could speak enough English to make themselves understood. The drinks trolley came around every hour or so but no alcoholic drinks. There was no entertainment onboard apart from a map showing where we were. Landed on time at Ashgabat airport. The transfer lounge was adequate - we waited approx 90 minutes before we continued onto Amritsar - we sat in the same seats so no new boarding passes were required. We arrived on time at Amritsar. The things I didn't like about this airline were that it was no longer cheap - in the UK they have put their prices up by 50% from last year. Also, they don't have life jackets - something that petrifies me as I panic when flying. One other moan I have is that whenever we hit turbulence - and we did quite often - there was no announcement telling passengers to return to their seats and put their seat belts on - children were playing in the aisles as we went up and down!


Turkmenistan Airlines customer review :  5 March 2011 by M Dhillon   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

A nightmare journey to Amritsar, due to leave at 1350 from BHX. On arriving for check in we were informed the flight was delayed 11 hours - spent all day at the airport. On boarding the flight the staff were rude and unhelpful - not even fully conversant in English. The flight was due to land in Ashgabad for a short break but the pilot took the aircraft to Mary Airport due to bad weather - and left the aircraft as did other members of crew. The passengers were left sitting on the aeroplane for 4 hours prior to it taking off for Amritsar. There were insufficient drinks onboard and we were not able to leave the aircraft. Staff could not update us on when we would leave Mary as they had to wait for another aeroplane to land so they could get back up to full crew. I will never fly with these people again, they offered no apologies for the gross mistreatment of the passengers. Never will my family travel with Turkmenistan Airlines again!


Turkmenistan Airlines customer review :  28 December 2010 by B Vincent   (Australia)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Ashgabat - Dashoguz return on B717. Outbound had interesting boarding arrangements - you get a numbered generic boarding pass (with a picture of an Ilyushin 76 cargo plane on it), and you have to refer to your ticket for your seat number (at least the seat allocation is honoured). Aircraft interior was comfortable and well presented - they now have safety cards but still no sick bags and no life jackets. Picture of the President is displayed on the front bulkhead Small sandwich served, and additional items can be purchased at prices lower than those at Ashgabat airport. Landing was not the most confident. Look out for the fleet of Antonov AN- 2s at Dashoguz airport. Inbound also interesting - no conventional check-in counters, everyone queues at a plain doorway for security etc. No boarding passes. Aircraft interior was clean and well presented - I didn't use the bathroom but others reported it was not in a good state. Snack consisted of two buns which were so dry they were almost impossible to eat. Both flights were on time. For USD37 return, I have no complaints.


Turkmenistan Airlines customer review :  2 September 2010 by R Kaur   (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I recently travelled to India on Turkmenistan Airlines. The food was horrible, so I advise you to eat something beforehand. The seats were dirty, and sweet wrappers were everywhere. There were TV's, but they were rarely on. The crew can't speak English, and you can't understand them.


Turkmenistan Airlines customer review :  23 August 2010 by Thomas Kolb   (Germany)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Cabin crew on this airline seem not to care at all about security on board. I have recently flown domestic from Ashgabat to Mary, and the person seated in front of me refused to put his seat into the upright position for take-off and landing. Even though I asked a flight attendant to intervene, she asked the gentleman in vain to comply with security instructions, but finally gave up and just walked away. I had to call her again tell her I would report her and the gentleman in front of me to the police after landing, until she asked the purser to show up and solve the problem. Another gentleman came back 2 times from the washroom smelling of cigarette. It was so obvious he had been smoking. No one said a thing.


Turkmenistan Airlines customer review :  25 July 2010 by S Sandhu   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Recently travelled to India on Turkmenistan Airlines. Service is decent but not the best. The food is what you would expect. No entertainment on board, so bring a book or some music. Ashgabat Airport is quite clean. It takes about 6 hours BHX-ASB. From ASB-ASR,it takes about 2.5 hours. The flight attendants speak mostly Russian or Turkmen, so it is hard to communicate with them. Overall you get what you pay for. I think the flight attendants need to know how to speak fluent English and Punjabi, and there should be some entertainment on board.


Turkmenistan Airlines customer review :  1 May 2010 by J Singh   (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Recently travelled to India and back during the volcanic ash issues. Lots of people complain about this airline but at the end of the day you get what you pay for. Outgoing flight was on time. No entertainment on board something they do need to look into. Food and service is what you would expect from the price of the ticket. The return journey was a little more complicated because of the volcanic ash. Everyone was asked to check in and several hours later the flight was cancelled. They should have phoned everyone not to come to the airport. I was travelling with my young son and 2 daughters which made it difficult. They did provide food water coffee etc and the taxi fare back home to the village when the flight was cancelled. Askhabad airport is now 10 times cleaner than Amritsar.


Turkmenistan Airlines customer review : 26 December 2009 by S Sandhu (UK)

Trip Rating :  4/10

Score 4 out of 10

Turkmenistan Airlines is the worst airline I have ever travelled with. Flight attendants all Russian and Uzbek, don't speak or understand English or Punjabi. They are rude whenever customers ask for help with their suitcases or hand luggage. The food is not nice, drinks are served loads - every 1.5 hours. Entertainment poor, very poor, bring your own books, magazines and iPods/MP3s. All they have is a screen showing you where you are in the world. The safety manuals are in Russian. If you were travelling to India, you would want films, music and games.


Turkmenistan Airlines customer review : 28 May 2009 : by Raja Singh

Trip Rating :  0/10

Score 0 out of 10

There were 8 who flew with this run down company - we were delayed for 14 hours! They overbooked our tickets on our return flight - no apology no compensation - no nothing. Pay the extra if you dont want to be delayed - these guys are a complete joke. Book a company who have a customer service department.


Turkmenistan Airlines customer review : 13 January 2009 : by R Droge

Trip Rating :  2/10

Score 2 out of 10

When there where serve food its seems that there where only one kind or food, some screens in the airplane dont work. At Ashgabat, its dirty - very dirty. Nobody speak English or also nowhere you can read normal information. On the way back the problems bigger - the seat was broken and when you fly 8 hours on a seat that's broken than you have a problem. The crew dont talk English and many things in the airplane don't work.


TURKMENISTAN AIRLINES customer review : 18 October 2008 : by S Dillon

Trip Rating :  2/10

Score 2 out of 10

I have flown several times with TA but rarely enjoyed the trip; made worse by the lack of everything one associates with a decent air carrier. They dont have staff who can speak English, no particular manners and in general they are rude. No information in English or Hindi/Punjabi on board or at Ashgabad. How one should know what to do or expect in term of time for board? I think they treat passengers with contempt and anger directed towards them; I have witnessed the so call air hostesses being rude. As for the onboard entertainment, the less said the better. They make all announcements in some language that not a single passenger understands - I know they sometimes have one air hostess who pretends to speak English, but no one can understand as it simply isnt English! The occasional films they show are in Russian and always highly embarassing for Indians. Overall, I would rate TA 2 out of 10. You may say why 2 when the whole service is so diabolical. Well, they usually let you sit down in a sort of seat and if you dont ask for anything they dont hit you over the head. And also because usually flights are on time. Would you fly with this thing? Well as for me and all my friends and family I much rather take a Maruti from Birmingham to Amritsar (if I had the time) than subjecting myself again to this humiliation, frustration, insults and torture lasting almost 12 hrs.

 

Turkmenistan Airlines - by B Vincent
14 June 2007

Amritsar - Ashgabat on a 737-300, returning on a 757, and 3 internal flights on 717s. Each flight on-time, and aircraft were clean. Food on the international flights was Indian vegetarian both ways - very good out of Amritsar, quite acceptable coming the other way. Complimentary soft drink and snacks/beer for sale on domestic flights. Departure tax from Ashgabat included in ticket price - apparently this is not the case with other airlines. One or two quirky things - there were no sick bags on any of the flights, and safety cards only on the International ones. My complaint is with the International baggage people at Ashgabat, who extracted money from me in both directions - on arrival for retrieving my bag from the carousel (it was the only one), and on departure because the combined weight of checked-in and cabin baggage exceeded 20Kg.

Turkmenistan Airlines - by Raj Basra
27 February 2007

I flew with Turkmenistan early February 2007 from Birmingham to Amritsar. The outgoing flight was 10 hours late at Birmingham but we were not given any explanation what so ever for the delay - apparently it was due to fog in Amritsar? We were given a 5 voucher to spend on food & drinks which bought you a couple of coffees! Food and inflight service was adequate. Return flight was punctual but the temperature on the plane was very warm and therefore most uncomfortable. Despite a requests from passengers nothing was done other then to hand out a glass of water to each passenger. Food on the Amritsar to Ashkhabad part of trip was poor.


Turkmenistan Airlines - by Paul Karl
3 December 2006

Central Asian carrier, on which I flew five segments in November 2006. Beijing (PEK) to Ashgabat (ASB) and back, a one-way flight from Mary (MYP) to Ashgabat, and a round-trip between Ashgabat and the northern town of Dashoguz (TAZ). All flights were on Boeings, with 757s on the international legs and 717s domestically. The pilots were allegedly Western-trained and looked Russian, but none said a word during my five flights. The planes weren't bad. The seats were maintained, and the cabins were clean. There were other signs that this wasn't the Delta Shuttle. The bulkhead wall at the front of each cabin bore a framed photograph of the President For Life. Many passengers paid no heed to any rules about seatbelts or cabin movement. Boarding the plane was all pushing and shoving, and the old ladies had the best moves. Aside from a flight map on the 757s, there was no in-flight entertainment. The food was standard airline grub, and flight attendants were reasonably diligent, if unenthusiastic, about serving drinks and responding to the call button, which the passengers pushed without hesitation. There was no in-flight magazine. Luggage limits were nonexistent, but, in a country where almost everything has to be imported, I was sympathetic. The space on my flight was so oversubscribed that three trucks of baggage were left behind. The stranded bags were to arrive on the next flight with room. Turkmenistan Airlines has no web site. It has no frequent flyer program that I could discern and is not part of any alliance. It serves the major cities in Turkmenistan in the sense that it connects them to Ashgabat. The foreign destinations include London, Beijing, Moscow, Bangkok and Istanbul. Flights through Ashgabat are cheap; flights to Ashgabat are expensive. Turkmenistan Airlines is cut- rate transportation which isn't so bad if your expectations are low.

Turkmenistan Airlines - by Manjit Sidhu
15 March 2006

Had heard bad comments about this carrier but gave it a chance anyway. It should only be given 1 star. LHR to ATQ via Ashkabat. Check in was the same as any other airline. As soon as we boarded, what can I say? Miserable crew standing to "welcome" passengers on board as if they had been forced to do so. I think 95% of the passengers were Indians, so TA need to think about having at least 1 punjabi/hindi speaking crew member for announcements. Other airlines do this such as Royal Jordanian and Gulf Air. But with TA, it was all in their own language and an attempt in very poor english. No announcement from the captain what so ever. Food was ok, not much different from other airlines I suppose. Drinks served soon after take off. TA seriously need to improve their inflight entertainment, the map of the flight path just isn't good enough! I personally would not use them again, I'd rather pay just a little bit more and fly to Delhi and have some decent service. What makes it worse is that they don't even have a proper office (not that I know of anyway) to put comments forward to. Its not necessarily to complain but more to give "advice" to the airline because they seriously do need to improve.


 
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