Tunisair - by M Chakroun

19 July 2008  Customer Trip Rating : n/a

VIE-TUN. Boeing 737-600 looked tired but inflight service excellent for a 2 hour flight. Flight attendants friendly. It is a shame that Tunisair does not keep its planes tidy and clean.

Tunisair - by Tony Close

15 February 2008  Customer Trip Rating : n/a

LHR-TUN. Return flights both excellent. Aircraft up to date and very clean. Food and drinks of high quality, and cabin crew were excellent.

Tunisair - by S Gibbings

15 February 2008  Customer Trip Rating : n/a

LHR-TUN-LHR. I fly to Tunisia 2 or 3 times a year and don't see anything wrong with Tunisair. The aircraft (A320 both ways) was spotless, staff extremely pleasant and the food (both ways) was lovely - at least they serve proper meals, which is more than GB Airways have done for years! We even had a choice of meals. Both flights were punctual and arrived early into Tunis Carthage airport. My only gripe is that the fares can be a bit pricey sometimes, but if they're not the cheapest, I use another carrier!

Tunisair - by Riccardo Cerutti

2 August 2007  Customer Trip Rating : n/a

MXP-DJE return. Airbus 320 were pretty old. The seat pitch was OK. The staff was efficient and friendly. Lunch wasn't very good - breakfast was good. Both flights were on time.

Tunisair - by Adam Taylor

1 March 2007

Have travelled on TU about 4 times from London to Tunis, generally on time and operated by A320 aircraft. The legroom is ok for a 3 hour flight but food is poor. Cabin crew are ok but dont seem to smile much or show any real interest. The majority of there A320's are getting on a bit as this shows by the minor defects like seats and food trays. If you travel at the right time you can get some great fares on Tunis Air but at peak times like Christmas, New Year and other religous festivals it is very expensive for what it is.

Tunisair - by Alberto Ortega

19 February 2007

BCN-TUN-BCN on Economy. Flight was punctual on both legs. The plane was a relatively old Airbus 320. Cabin announcements in Spanish, Arabic and French. A full meal was served in the outbound flight, and a breakfast on the return flight, which were very tasty. Staff didn't seem to be very motivated but were efficient in all cases.

Tunisair - by Jack Sheldon

20 November 2006

GVA-TUN-GVA. Tunisair has a virtual monopoly on this route and it shows. There was nothing wrong with the flight - everything was on time, but the personnel on board showed no enthusiasm whatsoever for what they were doing. As an example, the pre-flight briefings were delivered in such an indifferent manner (in Arabic and French) that absolutely no-one could be bothered paying attention. Legroom is very minimal, just about OK for a 1 1/2 hour flight but not for longer (plane was an A320). Plane is a little tatty inside with no effort to repair minor deficiencies.

Tunisair - by Tiago Ladeira

22 September 2006

Lisbon-Tunis-Lisbon. Good plane, comfortable seats, food okay, cabin crew not very smiley but do the job. Outbound with delay of 3h30m with no explanation neither in the airport nor onboard. We were forced to wait next to the boarding gate, but we were served a sandwich and drink of our choice. The flight was okay, a new and clean Airbus, onboard crew okay. Overall classification - acceptable.

Tunisair - by S Scarparo

10 June 2006

LHR-TUN return. Outbound experience was a complete nightmare. Terminal 2 at LHR is a joke. Arrived at check-in 2hrs 20 mins before departure and queued for 1hr 15mins to be served. TU are handled by Air France who handle other airlines in T2. Only 2 check-in desks were open for the bank holiday weekend/half term week. When we did manage to check-in my party of 6 were split up although I had pre-assigned seats on the TU website when I made the reservation in January this year. Called TU reservations in London 2 days before to reconfirm my assigned seats. Flight was delayed 1 hour due to the late arrival of the aircraft from Tunis. TV departure screens displayed boarding so all passengers went to the gate on time and were then told about the delay and could not leave the gate area. The actual flight was very uneventful. Staff were rude and seemed extremely stressed. One stewardess actually pushed a child out the way who was in the aisle. My nephew had a child meal. The tray arrived with a NLML sticker on it (which is actually a Non Lacto Meal). Regular meal was pretty bad on a tiny tray. I opted for the chicken hot which was bland and for some reason was coated in egg/omelette style coating!? Asked for a cup of tea at the appropriate time and got coffee. Stewardess realised mistake, shrugged shoulders and walked off. Never got the tea! Had a quarter bottle of local white wine with the meal but it was off and tasted like vinegar (didn't bother asking for another one). Return flight was more successful. Managed to get Business Class seats for us although we were separated but this didn't matter. Flight was an all economy service although there was a business class section. Seat was comfortable but not sure I'd pay for it. Last minute gate change at Tunis without any announcements. Boarding was a bit chaotic with families first then supposedly rear seats followed by forward seats. Could not believe the meal! Was expecting a hot meal on a tray but was given a plastic packed Tuna sandwich (no choice)... No tray either so no napkin, no cake/salad not even a cup for tea/coffee. GB Airways last year were much better - just a shame they don't fly out from LHR! Anything good to say about TU?? Book in advance and you could get a really good fare. I paid £105 rtn including tax

Tunisair - by K Vora

18 May 2006

LHR-TUN-LHR. Ground arrangements couldn't have been better at LHR. On board, the baby bassinet which we ordered before hand was not available despite assurances at check-in. Cabins could have been cleaner. Seats were in a state od disrepair and uncomfortable. Luckily, it was a short flight. Crew could smile a bit more, but seemed intent on shoving the food trays on our laps and head back to their galley hide-out. Return flight was erratic. Despite booking the front row seats with baby bassinet, we were informed at check-in that these seats were not available. Onboard, three able bodied adults were sat on on side and the other seats were empty and so we decided to park our selves there. This wasn't very acceptable with the crew but we persevered and won. Logic? Food was generally OK. Unfortunately, it's the only direct flight to Tunis from Heathrow. I am inclined to travel to Gatwick next time and try out GB Airways.

Tunisair - by Rick Mitchell

7 April 2006

TU is the bargain carrier between BEY and DXP and it shows. Outbound ex BEY on TU833 on 28 March '06 Y class. My comments mirror Peter's comments from '04, posted below. Flight arrived on time ex Tunis, well- handeled on the ground by MEA, boarded ontime and arrived in DXB early. Bags arrived. Good. However, onboard you realize why it's cheap. The Airbus was dirty, seats were broken, toilets in disrepair and untidy. No sevice whatsoever for the frist hr of light. Then a dinner service (at 4:30am DXB time!?). Same comments as Peter except that there was no choice of unappetizing, tough meat dishes!). At one point I was standing in the aisle and a female fllight attendant approached me from the rear and shoved me into my seat. No "excuzez moi", or anything! (A first for me in over 25 years of international travel) I yelled at her in Arabic and all I got was a Gaullic shrug in response. the lights were kept on full force until they finished Duty Free sales. In-flight entertainment was watching the progression on the little o/h monitors. At least it induced sleep! Smiles not returned by the flight crew. Return flight TU834 on 2 April, '06 was better - slightly. Poor check- in procedures by local agent kept many of us waiting endlessly while they dealt with a costomer who seemed not to want to pay for his many extra bags. Thus no time DXB duty free shopping, despite being at the check-in 2hrs early. . Better plane this time, , friendlier crew - but not by much. Better food, but no doubt catered in DXB. Don't waste your money on C class. Seats can't be any wider than Y class, and in Y class the armrests fold up so you can get some extra hip and elbow room, and even stretch out if you are in an empty row. BTW, still no English newspapers, and only a few flight crew even attempt to speak it. The flight announcements seemed to be learned by rote, and not really understood. Anyway, its cheap.

Tunisair - by Peter Guggemoos

21 June 2004

Dubai-Tunis (TU 834) with stopover in Beirut on 17 June 2004 (Business Class). Being in this plane with stop over nearly 8 hours, it is surprising that even in business class no TV or Audio is offered. Furthermore, no English news papers, except Tunisian prints from the previous day were offered. Two menus were available - one fish, one lamb. I took the lamb. The meat was from such low quality, that even with a knife you could not cut it. Seats in business class below standard and not comfortable at all.

Tunisair - by Marc Kefi

29 February 2004

The big companies are not the best. One easy example would be Swiss, probably the worst quality/price ticket you could buy. The best are without doubt Cathay, Emirates, Singapore and British airways. Tunisair is a totally different league - cheap, young company with a lot to learn. However it is doing a lot of progress so I fly this company and avoid Air France (ticket to strikes!) and fly Tunisair.

Tunisair - by Marta Cagalova

25 September 2003

Anyone complaining about any European Airline, please, fly Tunisair and you change your opinion immediately. It is the worst airline, I ever flew with. Extremely unfriendly staff, old dirty damaged seats, no legroom, no inflight entertainment (3 hour flight ), no announcement during the whole flight (eg. from the Captain). I can only recommend to avoid them!

Tunisair - by Aron Browne

20 May 2003

I recently flew to Tunis from Frankfurt and level of professionalism from the cabin staff to the ground personnel in Tunis is less than satisfactory. I was booked business class and had my boarding pass in hand. Once I got on the airplane and found my seat, I was informed that a returning flight crew had my seat and I was to sit in economy. I attempted to argue but it was evident this was not going to achieve anything. So, I decided to take a seat in economy and sort this out later. Once I was given a seat, the cushion was wet and I was told that somebody had spilled water on the seat on an earlier flight. The inflight meal doesn't even warrant mention in this domain so I won't waste my, nor your time. Once I got to Tunis I attempted to locate somebody at the customer desk to inform them of my treatment. I was told that I would have to contact the customer relations personnel. I asked for a name of phone number at which point I was told to go away or the security personnel would be called. I fly to Europe and Africa on a regular basis. This is the third time I flew with Tunis Air and must say that they lack in ways that are beyond comprehension.  It has also been brought to my attention that they lack in security (letting unaccompanied baggage to stay on the aircraft).

Tunisair - by A Macarron

22 April 2003

I just traveled with Tunisair from Monastir to Madrid. The check-in agent was efficient but quite unfriendly. It took 3 minutes to get our boarding cards. The aircraft was a brand new Airbus A319 with a nice looking cabin interior. Although the seat pitch and legroom were adequate (I am over 6 feet tall), the seats were the most uncomfortable I have ever seen. Fortunately this was just a 2-hour flight! They should really consider changing these seats on their modern Airbus fleet. I think there is no justification for this. On the other hand, I was impressed when announcements were made in perfect Spanish. Also, the video on the emergency procedures was in both Arabic and Spanish. Cabin crew were attentive, friendly and, except for the purser, they were smiling all the time. Dinner was the typical chicken and vegetables, a salad, a piece of cake, two bread rolls, beverages (including wine), and I thought it was quite acceptable for such a cheap flight. On arrival to Madrid, we were disembarked through a passenger bridge, which is rare in congested Barajas airport these days. I would say the flight was OK except for the horrible seats.

Tunisair - by Glen Eckensviller

11 March 2003

I traveled with Tunisair several times and not once was I happy with the service. The service was below minimum acceptable level at the airport by the Tunisair staff. I filed a complaint and they gave the song and dance routine but so far, no results (it has been a month). At the time of my flight, the Chef d'escale was rude, verbally abusive towards myself and others. It was to the point of being racist and discriminatory. The plane was over booked and they would not help in any way with regards to Hotel, Taxis or Meals. I would strongly recommend to use another airline. I have been using Air Algiers (yes, the are quite often late, but they make up for it in service)

Tunisair - by Sam Bartlett

08 October 2001

I was interested to see Mr. Moreno's comments on Tunisair. I have traveled on Tunisair nearly 250 times, and usually travel in business class, which is consistently excellent. In business class there is a separate and very efficient and friendly check-in. The business class lounge as good as any in Europe and has a very tasteful Tunisian-style decor. All types of beverages and snacks are available. The seats and legroom in business class are superior to any I have experienced on short haul European airlines. The food is excellent, and the selection of soft drinks and champagne, wine and spirits very good. For example they serve Laurent Perrier rose champagne. The service is friendly and helpful. On many flights you will be asked which language you prefer to speak in. Each of the crew usually speaks at least four languages. Tunisair is staffed entirely by Tunisians and they have some Tunisian lady captains and co-pilots. Not many airlines can match that. Tunisair also has a frequent flyer program (Fidelys), which works well and is constantly improving. I frequently fly between Tunis and London and the comparison with GB Airways (a British Airways franchise) is like night and day. In fact I stopped flying on GB Airways several years ago even though I have a BA gold card. There are many connections through Tunis from Europe to destinations in North Africa and the Middle East.  As Mr. Moreno says, this is an impressive smaller airline. 

Tunisair - by Karl-Heinz Moreno

03 October 2001

When frequent travellers hear about Tunisair, they don't have a very good  opinion of this airline, even if they have never been on a Tunisair  flight. I tried that airline some time ago on a flight from Hanover  (Germany) to Monastir (Tunisia) and back. On the way to Tunisia, I got a  737-200 with horrible legroom with a full coach class configuration. They  plane was not well booked, so almost every passenger got a seat row for  themselves. The service itself was far better than on many other airlines' tourist  class. I was well attended by a very friendly cabin crew. Like on all large  airlines, soft drinks and snacks available throughout the flight. A  nice warm meal was the thing I enjoyed onboard Tunisair. Typical Tunisian food (meat and couscous) together with dattiles and a nice Tunisian red wine. The staff friendliness and overall service made me forget the lack of  legroom and the nice atmosphere which was created made me feel welcome to  Tunisia. The airport of Monastir had not many facilities, but fortunately you don't  need to be two hours earlier on the airport for the return flight. On the 737-500 which I got from Monastir to Hanover, the legroom was far  better than on the 737-200. I don't know how they managed it with the same  amount of seats in a similarly sized plane. Again, a friendly crew took care  of our wishes. It is impressive how smaller airlines can compensate their lack  of facilities in the airport or luxury on their planes with friendliness  and good attention. So for my next trip to north Africa, I may choose Tunisair  again. The plane is clean with acceptable legroom, the fare is low and service is not just a word, but an attitude - I wish more  of the large airlines would consider that.

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