TUIfly review by N Lyons

5 May 2008  Customer Trip Rating :

Tel-Aviv-Cologne. Service on this flight was good. Although the airline is a LCC we were served a free meal. The cabin was spacious and ample leg-room. Shame you have to pay extra for an emergency exit seat.

TUIfly review by Helmut Mutschler

30 April 2008  Customer Trip Rating :

Cologne-Hamburg return Boeing 737-800 and 737-700. This airline is a LCC so no free drinks or food. For 45 minute leg, this is fine. Both flights late by around 15 minutes. Seat reservation via online booking cost 9 Euro per leg. Booked seat 1C on both legs an no problem with check in. Crew friendly, offered free newspaper and some magazines. The seats are narrow and legroom is limited. Ticket cost EURO 145 so not that bad.

TUIfly review by P Robinson

13 March 2008  Customer Trip Rating :

Recently travelled to LPA - booked and paid 46Euro for emergency exit seats for the leg room, got the seats ok but they have no extra leg room - standard seats. On the way back they decided to land in Tenerife and pick up more passengers so 4 hours became 6! Watch out when booking - you pay for anything and everything - so much so that the only people who get coffee are those that have paid for breakfast. When I asked if I could buy a coffee was told No!

TUIfly review by Bernd Müller

10 March 2008  Customer Trip Rating :

I booked two Tuifly flights in late August for November: DUS-KLU and CGN-INN. The departure times were changed for both flights in advance (3 hours earlier/ 6 hours later). Web check-in didn't work properly for one of the flights so that had to contact the desk at the airport. The staff was very, unfriendly and not willed to print a real boarding pass. When I entered the security area a delay for an unknown reason was announced. In the end we were allowed to board the plane 3 hours later (no vouchers or anything else were handed out to the passengers). The seat pitch was miserable and the cabin was dirty - crew was unfriendly. All in all I can only say that I had a horrible feeling when I was on board a Tuifly plane.

TUIfly review by M Peters

10 March 2008  Customer Trip Rating :

HAJ-ORY. Short and pleasant flight Hanover to Paris-Orly. Fast and efficient check-in and boarding. Crew friendly and helpful. Food and drinks was for sale (prices ok). Onboard video/safety instruction in German with French subtitles, however not in English.

TUIfly review by Dominik Peter

15 February 2008  Customer Trip Rating :

Had a flight from Germany to Lanzarote, which was okay. Only the seat pitch was too narrow. For a short trip it would have been okay, but not for a flight which takes 5 hours. Awful and unfriendly staff at the airline counter at Lanzarote.

TUIfly review by Hernani Sousa

5 January 2008  Customer Trip Rating : n/a

STR-OPO-STR. The service is simple and better than some called normal airlines.Crew friendly, nice Recaro seats and very punctual in Stuttgart and also in Porto. I just paid 152 Euros for 3 People round-trip. It is amazing. From Porto to Stuttgart they have served a nice meal (Sandwich, Chocolate, Dessert, Soft Drinks+cafe). There is no space for complain !

TUIfly review by Aidan Stradling

12 November 2007  Customer Trip Rating :

NCL-HAJ-NCL on 737-700. Slick and efficient service with a smile, and extremely good value for money. Will definitely use TUIfly again if this is the level of service and comfort they can provide.

TUIfly review by Marcel Frueh

21 August 2007  Customer Trip Rating :

Paris/ORY - STR. Very pleasant experience on this short evening flight. Aircraft was refurbished (Hapagfly) with comfy seats and good seat pitch! FAs friendly and attentive. Food/drinks were for sale at adequate prices (sandwich for €3.50, drinks ranging from €1.30 to 2.60, small snacks for €1 to 1.50). I booked 4 weeks in advance and paid €48, which is ok on that route.

TUIfly review by A Orichel

12 July 2007  Customer Trip Rating :

CGN-RMI return. Flights on time and very smooth. FA's friendly and pro- active. The plane was a reasonable B737-700. Inflight drinks and food prices are a bit expensive. Seat allocation makes boarding quite relaxed (compared to the Germanwings system).

TUIfly review by Paul Jacobsen

5 June 2007  Customer Trip Rating :

HAJ-ARN one-way for 19,99€. All in all, it was a pleasant experience. The aircraft was a modern B737-700 equipped with new Recaro seats: comfortable and sufficient legroom. Check-in in Hanover was painless as five counters were opened; you get a numbered seat at check-in, thus avoiding the scramble at boarding. Flight was on-time with a friendly crew. TUIfly aircrafts are unmistakable, painted in a bright yellow colour with big red letters! However all the extras are quite expensive: I refuse to pay 2,60€ for a coffee and 20€ for an emergency exit row!

TUIfly review by Helmut Mutschler

5 June 2007  Customer Trip Rating :

CGN-HAM-CGN, normal flight. CGN bussed to plane and in HAM we got a jetfinger. Since this is a LCC it was ok, of course no food and drinks, unless you want to pay (coffee 2,50 EUR or 5,50 EUR for Coffee and Roll/Cake). Tkt was 130,00 EUR so it was a good deal. Legroom ok, since I had seat 1C (Charge 7,99 EUR if booked by internet). Duration only 50 Min. so this was just ok, would not try to fly long haul with this. I payed for the flight and that is what I got. Way back the jetfinger in CGN did not work, so we left the plane through the rear exit and were bussed 20 meters to the building, this cost about 30 Min. extra time.

TUIfly review by M Früh

26 April 2007  Customer Trip Rating :

STR-TXL - domestic return trip (approx €65 incl taxes). Aircraft was still old Hapagfly style on both legs (no leather seats like on former HLX). Fast, professional & efficient flights. Check-in a breeze, staff friendly. Nothing to complain about, except that they charge €25 for exit row seats now (just as a reminder: this is a low cost airline, which means: small/cramped seats, food & drinks for sale etc.

TUIfly review by P Gatineau

25 April 2007  Customer Trip Rating :

STR-VCE return. Outbound delayed by 3 hours, we got 2 vouchers of 4.5€ and explanation about it onboard. B737-700 was new. FAs friendly. Inbound on old T-Mobile decorated B735 but still in good shape and with nice seat pitch. Once again 2 hours delay, this time without any voucher or free service into the plane. Complained about it for 2 weeks and became an answer today that they can't do anything anymore but that next time we should call them directly from the airport to report the problem. Well, not exactly the answer that I was expecting but what can I expect more for the price I paid.