TUIfly Passenger Reviews and TUIfly Customer Trip Reports     No Ranking Awarded       Add your TUIfly Review   TUIfly Unclassified Star Ranking   Airline Reviews : A-Z Index   Customer Review scoring : TUIfly   6.9 out of 10 33 reviews

TUIFLY customer review :  20 December 2011 by R Bilbao   (Spain)

VLL-TXL-VLL. Very good trip in a B 737-800. Seat comfortable, plane clean and new. Crew very kind. Spanish newspapers available from VLL and a little breakfast plus a sandwich and a drink on the way from TXL. No problems with luggage.

TUIFLY customer review :  3 August 2010 by H Mutschler   (Germany)

Palma Mallorca to Cologne, they serve a hot meal and drink service free of charge. Duty free was offered. Crew nice and friendly. Baggage arrived soon on belt.

TUIFLY customer review :  15 March 2010 by J Hansen   (Denmark)

CPH-KBV/HKT-CPH on TUIflynordic in Premium class B767. Access to Novia lounge before boarding. Newspaper and water on seat when boarding - after all pax were seated we were offered sparkling wine, OJ or water accompanied by a large selection of delicious luxury chocolates. Service onboardcommenced with a drink service and a snack followed by a delicious 3 course meal. All drinks are complimentary. Staff was great. Width of seat could be better, but legroom of 94 cm was sufficient. My impression was somewhere between a premium economy and business class experience. Definitely worth the extra money!

TUIFLY review :  31 August 2009 by A Maxton   (Japan)

Salzburg - Köln Economy class, a couple of weeks ago. Had booked this ticket about a month ago for 60 Euros. Check-in was easy, friendly and efficient. The one-hour flight was uneventful. Snacks and drinks sold on board at a fair price. The aircraft was clean and the flight attendants cordial though disengaged with passengers. On time departure and arrival. Baggage collection at Köln was fairly quick. Great value for money. Would fly them again.

TUIFLY review :  13 August 2009 by H Mutschler   (Germany)

Cologne-Funchal return economy Class. Holiday flight with hot breakfast (2 choices) and one extra drink round. Flight was on time and baggage was in at right time. Seats are narrow for a 4hr trip, but ok. No AVOD but film was shown on overhead screens, they charge for earphones. Plane a B737-800 in old colour. Return flight full and we had seats 2C/D. Also 2 hot meal choices and one extra drink turn. Baggage took ages in CGN but since flight was ahead of time no problem. Seats again narrow and do not recline much. Plane had new colour, 737-800 again. On both flights crew were nice and did their best.

TUIFLY review : 3 July 2009 : by P Mueller

Customer Rating : 3/5

CGN-FMM (Memmingen/Allgaeu). Very quick and uneventful German domestic flight. Check-in in Cologne was quick and efficient, crew friendly. Food/drinks only for purchase. Aircraft was rather old, seats and interior tired-looking. Upon arrival, nice view over the Alps, baggage claim 5 min. after arrival. Memmingen is a very small provincial airport in Bavaria, approx. 100 km from Munich.

TUIFLY review : 1 June 2009 : by R Kesternich

Customer Rating : 1/5

Paid EUR 320 for a oneway CGN-CTA. Uncomfortable seating not even providing a flexible pocket in the back of the seat in front of you. If you can avoid to travel on TUIFly, I strongly recommend to do so. Especially their flights to the Canarias, Egypt or Israel- worst seating I ever experienced,. At least we got a meal on board (a bagel) with one free non-alcoholic beverage. If your flight time is less than two hours, you have to pay for any food or drink. TUI profiles itself a high standard, high quality travel agency - it's aircraft can't fulfil this demand in any possible way.

TUIFLY review : 10 May 2009 : by Markus Flatscher

Customer Rating : 4/5

Salzburg to Berlin Tegel return. Both Flights left and arrived on time or ahead schedule. Well maintained aircraft (B737-700 and B737-800). Prices for food are ok and acceptable. Pilots kept us well informed, but the IFE with the flight-track was shut down during the flight without any reason. All in all a very pleasant experience and TUIfly is worth the money.

TUIFLY review : 5 May 2009 : by J Schwind

Customer Rating : 3/5

BSL-LPA and return as part of a vacation package. Check-in in Basle easy and smooth, although counters open only 2 hours prior to departure instead of 3 hours as issued in their brochures. Flight on time, service ok, meals mediocre, two rounds of drinks. Plane 20 min early on arrival. Return check-in a little chaotic, as many planes left the same time. Flight again on time, breakfast not to mention, two rounds of drinks and a 20 min early arrival into BSL. All in all a fair but uneventful package.

TUIFLY review : 27 April 2009 : by Helmut Mutschler

Customer Rating : 3/5

CGN-HAM-CGN, B737 all Y-Class, normal flight. CGN airbridge to plane and in HAM as well. Since this is a LCC it was ok, of course no food and drinks, unless you want to pay (coffee 2,50 EUR or 5,50 EUR for Coffee and Roll/Cake). Free newspaper/magazin in gally while boarding took place. Tkt was 140,00 EUR so it was a good deal. Legroom ok, since I had seat 2c/return 1d (Charge for seat 9,00EUR if booked by internet). Duration only 40 mins so this was just ok, would not try to fly long haul with this.

TUIFLY review : 7 April 2009 : by John Hayler

Customer Rating : 5/5

MAN-STR-MAN. Another more or less perfect set of flights from one of the best low cost carriers around. Able to do online check in and get seats at the front for the outward journey. Middle seat was empty. Flight left early and landed 10 mins early at Stuttgart. On the way back flight landed 30 mins early. Tuifly also offer the option to pre-book a snack which I did (includes soft drink/hot drink) and this is something other LCC's should offer. In fact for a LCC, Tuifly offers a great level of service, no charge for checking in luggage, allocated seating, newspapers and low fares plus friendly attentive Flight attendants. £30 was all I paid for this weekend trip, so compared to Ryanair/Easyjet etc Tuifly wins hands down!

TUIFLY review : 6 March 2009 : by Torsten Kaminski

Customer Rating : 4/5

Berlin TXL to Cairo and back. For the low price service was good, seat pitch acceptable. The meals came in a cheap paper box but were quite tasty, plenty of rounds with free non alcoholic drinks, newspapers, pillows and blankets and comfy leather seats. Toilets were a little bit old and smelly, but not dirty. The flight attendants were efficient, but not so very patient with some of the non German passengers. I had the impression that they were not used to communicate with a multi national mix of passengers and got easily annoyed to explain things twice. However these were excellent flights at a very reasonable price.

TUIFLY review : 13 January 2009 : by Soeren Krumrey

Customer Rating : 2/5

Berlin Tegel - Las Palmas return. Horrid airline both compared with other typical tourist "charter" airlines and other budget airlines like Easyjet or Germanwings. Tuifly is stuck somewhere in the middle just worse. Checked in online and printed our boarding passes at home only to find out that the "Fast bag drop" line at TXL was full of people who obviously hadn't done the online checkin. Upon asking one of the unfriendly staff members, I was told that the bag drop counter "does not work as everything is drowning here in Tegel". How about sending passengers without a printed boarding pass to one of the other counters to make it work? Many others complained about that and started fights with the extremely unable staff members, strangely the bag drop worked perfectly fine on the way back in Las Palmas. Had two hour delay on the outbound flight, everybody was just waiting around in the terminal and no information was given as to the reasons for the delay, no staff visible at the gates. Flight itself was uneventful, plane ten years old but maintained poorly. Staff onboard arrogant and alcohol had to be paid. Arrived late in Las Palmas and had to wait for a further hour at the luggage belt for no reason, again no staff around. Our transfer driver told us later that TUIfly is known for paying the least of all airlines, hence their luggage will be offloaded last. He told us that he had left an hour late as he already knew we would be late. Same thing on the return, more than an hour delay. Return aircraft was really dodgy, an old 737-300 which looked as if it was about to fall apart any time. Interior worn, toilets and seats not cleaned between flights. Also obviously no re-stocking since leaving Germany on the outbound to the Canaries, almost all beverages were sold out. It's anyone's guess how maintenance procedures might look like at an airline that otherwise does everything it can so save a buck. Never again!

TUIFLY review : 23 November 2008 : by R Drury

Customer Rating : 4/5

MAN-CGN-MAN with TuiFly this past week - could teach EasyJet and Ryanair a thing or two. Good value (130 Euros return), speedy, friendly check-in, seat pre-selection at no additional cost, 20kg of checked bags at no additional cost. Spotless 737 with reasonably priced on-board catering. Decent seats with fair leg-room. Flight crew efficient and smiling. A breath of fresh-air after some of the snarling horrors I have encountered on other LCCs. At the moment they only serve MAN and NCL in the UK from a handful of German airports (Cologne-Bonn, Stuttgart and Hannover), but there are some really interesting onward destinations (such as Tenerife, for which I just forked out £400 for an EasyJet flight-from-hell).

TUIFLY review : 3 September 2008 : by Nik Potter

Customer Rating : 4/5

SKG-MUC-SKG done this trip several times. Amenities not expected on LCC. All baggage was free. Sandwiches, refreshment, coffee, chocolate, newspaper, magazines, pillow, blanket etc all free. Staff friendly. Punctual departures. Free seat-allocation on web check-in (1st row). Plane clean, seat space adequate.

TUIFLY review : 2 September 2008 : by C Friedel

Customer Rating : 1/5

Booked TUIfly from Stuttgart to Berlin. At the gate I had to find out that my flight will be with a 25 year old 737-300 from Hola Airlines. Dirty and really poor interior which was as old as the plane itself. As far as I got to know TUIfly will be using two planes from Hola Airlines until November. I would not recommend flying with them.

TUIFLY review : 22 August 2008 : by Jorge Pereira

Customer Rating : 4/5

Oporto-Koln. Excellent service, friendly staff, good organization. Seats a bit tight, but excellent relation price-quality.

TUIFLY review : 14 August 2008 : by Hirofumi Suda

Customer Rating : 4/5

Dubrovnik to Munich. Great service for a budget airline! The plane was brand-new, seats not too tight, and good crew impression.

TUIFLY review : 7 July 2008 : by Sabina Sanzio

Customer Rating : 5/5

Tel Aviv to Berlin Tegel airport. Easy check-in, friendly staff, loads of leg room (we had normal seats, not exit seats). Food was nothing to write home about, but it was a night flight, so didnt really care. Plane was clean. Would recommend and will be flying with them again. Great prices available.

TUIfly review by Marc Boehmig

3 June 2008  Customer Trip Rating :

HAJ-NCL and back 10 times in the past 3 months now and tuifly is worth the money. Its an excellent carrier. Fares are more than fair and service is excellent.

TUIfly review by N Lyons

5 May 2008  Customer Trip Rating :

Tel-Aviv-Cologne. Service on this flight was good. Although the airline is a LCC we were served a free meal. The cabin was spacious and ample leg-room. Shame you have to pay extra for an emergency exit seat.

TUIfly review by Helmut Mutschler

30 April 2008  Customer Trip Rating :

Cologne-Hamburg return Boeing 737-800 and 737-700. This airline is a LCC so no free drinks or food. For 45 minute leg, this is fine. Both flights late by around 15 minutes. Seat reservation via online booking cost 9 Euro per leg. Booked seat 1C on both legs an no problem with check in. Crew friendly, offered free newspaper and some magazines. The seats are narrow and legroom is limited. Ticket cost EURO 145 so not that bad.

TUIfly review by P Robinson

13 March 2008  Customer Trip Rating :

Recently travelled to LPA - booked and paid 46Euro for emergency exit seats for the leg room, got the seats ok but they have no extra leg room - standard seats. On the way back they decided to land in Tenerife and pick up more passengers so 4 hours became 6! Watch out when booking - you pay for anything and everything - so much so that the only people who get coffee are those that have paid for breakfast. When I asked if I could buy a coffee was told No!

TUIfly review by Bernd Müller

10 March 2008  Customer Trip Rating :

I booked two Tuifly flights in late August for November: DUS-KLU and CGN-INN. The departure times were changed for both flights in advance (3 hours earlier/ 6 hours later). Web check-in didn't work properly for one of the flights so that had to contact the desk at the airport. The staff was very, unfriendly and not willed to print a real boarding pass. When I entered the security area a delay for an unknown reason was announced. In the end we were allowed to board the plane 3 hours later (no vouchers or anything else were handed out to the passengers). The seat pitch was miserable and the cabin was dirty - crew was unfriendly. All in all I can only say that I had a horrible feeling when I was on board a Tuifly plane.