TRANSAVIA customer review :  24 May 2010 by I Jongenelen   (France)

Last February I booked a return flight with Transavia Toulon-Amsterdam for June 9, return June 14. This morning I had a message that my return flight was re-booked for June 16 and that there would be extra charges if I could not accept the date change. This is absolutely unacceptabler. I took a cancellation insurance but Transavia made it expire on June 14.

TRANSAVIA customer review :  16 April 2010 by Henrik Worziger   (Monaco)

NCE-CPH-NCE. Flew 3 three times. On time and with impeccable service. Clean aircraft and reasonably priced food and drinks. Value for money.

TRANSAVIA customer review :  16 March 2010 by B van Sante   (Netherlands)

Marrakesh-Amsterdam viaAgadir. Chaotic boarding in RAK, all pax disembarked at Agadir due to cleaning and fuelling. Flight back to ams took another 4 hours. Transavia offers B737/700 or 800 service with overhead ife and audio - everything onboard is charged for, earphones 3EUR, sandwiches 4EUR, water 2.50EUR which should be free on a 6 hour flight. This a la carte buy on board service takes a long time, crew friendly and focussed on selling products. Not recommended due to hidden high extras. .

TRANSAVIA customer review : 11 October 2009 by Andrej Wisniewski

Customer Rating : 4/5

RAK-ORY. Online booking effortless. I later paid 15 euros online to reserve an exit row seat. The 737-800 was in excellent condition - interiors even a bit stylish and the music hip. Service friendly. Food for sale was mostly sandwiches, fruit, soup, and salad, and pretty good.

TRANSAVIA customer review : 31 July 2009 by S Ketchin

Customer Rating : 1/5

Nothing good to say. My flight (Luton-Rotterdam) was cancelled and no information or assistance given whatsoever. They refuse to compensate it according to EU regulations. I have been using them before quite regularly and cancellations and delays have happened in the past more than by any other airline. The planes are ok, although not very clean. FA are not service oriented, although quick and effective. I dont use this airline anymore due to all above mentioned problems. Avoid them.

TRANSAVIA customer review : 13 July 2009 by C Farr

Customer Rating : 1/5

Very disappointing airline. They cancelled our flight to Rotterdam - after they had boarded us on the plane for a long time and then we had to disembark. Very mixed messages about how we were to get to Rotterdam. We only found out after re-booking on another airline that they were offering an alternative flight but from another airport - and this was already about 5 hours after our scheduled departure. Now refuse to give any compensation.

TRANSAVIA customer review : 29 June 2009 by H Visser

Customer Rating : 3/5

AMS to Venice. Flight on time (only half full), fast boarding etc. For tall people UNSUITABLE. You have to be smaller than 1.90 or with short legs, because legspace is absent. This was compensated by the nice crew, IFE and fast delivery of luggage. I'd like to note them as 2 STAR for objective criteria, but give them 3 for the nice crew and speediness of operations.

TRANSAVIA customer review : 25 June 2009 by Ian Aitchison

Customer Rating : 4/5

Luton - Rotterdam return. First time with Transavia so not to sure what to expect. Luton is not my first choice of airport but the check in and security checks were very quick and efficient. Boarding was on time and trouble free. It is so much easier when you have a seat allocated (unlike some other airlines). FA's attentive and friendly. The 737 -700 was comfortable enough for this short flight. Return trip the following day was a similar experience . All in all very good value for money.

TRANSAVIA customer review : 17 June 2009 : by K Hansen

Customer Rating : 1/5

Rome to Copenhagen took over 6 (six!) hours, delayed with a detour around Napoli and much waiting. The cabin crew herded passengers around the plane several times during the boarding and nobody from the company expressed any kind of regret for the delays or discomfort. Furthermore, baggage was delayed by more than 30 minutes when we finally arrived in Copenhagen. My experience with this company was altogether bad and I will never fly with them again. Avoid them at all cost.

TRANSAVIA customer review : 10 June 2009 : by R Pedro

Customer Rating : 4/5

Return flight Paris-Funchal. Funchal airport is excellent. Clean aircraft and almost in time. Cabin crew was attentive and smiling.

TRANSAVIA customer review : 10 June 2009 : by R van Alst

Customer Rating : 4/5

Some carriers are flying to Alicante and Valencia, but, transavia.com is still my first pick. affordable rates when you book early. Although food and drinks onboard pretty expensive (cup of coffee 2,5 euro's). Even so, they offer great service on a short flight. Inflight entertainment is shown, crew is professional and the seats are pretty comfortable for these short hubs. Cabin crew speaks fluent english. Even free magazines are sometimes onboard, and so are newspapers on the homeward leg. Modern planes, clean overall and toilets that are cleaned after the flight.

TRANSAVIA customer review : 9 June 2009 : by A Bradshaw

Customer Rating : 2/5

I had more than 7 hours delay on a Transavia flight from Amsterdam to Barcelona last week, with very little information, explanation or assistance from the company. When we finally boarded it was a farce, as the tally of passengers did not equate to the passenger list, which obliged them to count and identify all passengers manually. In general my experience with this company has been ok, but their prices have gone up significantly during the last 12 months, and it is often cheaper to fly with KLM if you are going to Amsterdam.

TRANSAVIA customer review : 12 May 2009 : by L van Diggelen

Customer Rating : 3/5

I have flown 6 times with Transavia, 6 times delayed (at least one hour, mostly 2 or 3) You don't have a lot of space, actually you can't move, you have to sit the same all the time. and you don't get drinks in the plane. Though, the crew is very nice, speaks Dutch and English, (safety) announcements are made in Dutch and English, but the captain is hard to understand.

TRANSAVIA customer review : 14 January 2009 : by E Buckle

Customer Rating : 4/5

Berlin Tegel to Innsbruck and back at a cost of around 150 euros each, which is not bad for a weekend flight in the ski season. It may have been because it was Sunday morning, but we were about 10 minutes early landing going out and 20 minutes early coming back. It's somewhat odd that there are no announcements or indeed anything else in German given that it's a flight between two German-speaking countries, but otherwise little to complain about. Would certainly use this connection again, though with the return flight only about a quarter full, it may not last that long.

TRANSAVIA customer review : 6 January 2009 : by Gerhard Crepax

Customer Rating : 1/5

Hamburg - Innsbruck return. Transavia appears to attempt to promote the Dutch language by having all the safety messages and their "Inflight Entertainment" on these flights between Germany and Austria on monitors in Dutch with English subtitles. They must have also looked hard to find flight attendants, who speak only Dutch and English. While the flight to INN was on time, our flight from INN to HAM was delayed by approx 6 hours. There was no representative of Transavia at the airport, who could give explanations. For some time, it was unclear, if there would be a flight at all and it appeared that some passengers headed for the train station. We later learned, that there was supposedly a technical problem with the aircraft and the flight crew needed to wait for another aircraft . On that day all Transavia flights to/from Innsbruck were delayed by up to six hours and it seems no effort was made to get in additional equipment to recover some of the delay for subsequent flights. For our next trip to the Alpes, we will probably rather take a flight to Munich and drive from there.

TRANSAVIA customer review : 10 December 2008 : by M Sauer

Customer Rating : 3/5

DJE - Paris Orly. Price OK, plane looks safe and reasonable in age, well cleaned. Cash for drinks, little expensive. Legroom ok.

TRANSAVIA customer review : 23 November 2008 : by M Stuiver

Customer Rating : 4/5

AMS-AGP. The cabin crew was friendly and professional. The prices for food and drinks are a bit high, but reasonable. I like the fact that transavia.com has inflight entertainment.

TRANSAVIA customer review : 6 October 2008 : by Manuel Fernandez

Customer Rating : 3/5

AMS-Las Palmas-AMS on charter flight. Internet check in was fine, clear and quick, no lines at AMS bag drop off point. Crew friendly on both legs, food and drinks onboard expensive, return flight delayed for 1 hour. Check in in Las Palmas very long only 2 counters open for a full flight - (internet check in not available from Las Palmas).

TRANSAVIA customer review : 31 May 2008 : by S Flyte

Customer Rating : 2/5

I flew with Transavia twice and both times flights were delayed considerably. One flight was supposed to be out of Rotterdam for a flight to Rome, but they ended up bussing us to Amsterdam with a much delayed departure time. It all seemed very chaotic and the staff never seemed to know what was going on. From my experience I would be extremely cautious about using this airline if you are on a tight schedule and are depending on making any transfers or connections. On another flight it took over 30 minutes to get through check-in. One minute they are telling us the flight is delayed and the next making announcements that it last call to get on the flight - only to wait at the gate for another hour. Also check the prices all the way through the process before you make any plans. The initial price that showed up on the internet looked good, but when I went through the final process to book, fees were added on that just about doubled the price. Maybe I just had an unfortunate string of bad luck, but from my experience I would not recommend this airline

TRANSAVIA customer review : 31 May 2008 : by Kathy Nader

Customer Rating : 2/5

AMS - IBZ. Unfortunately this is the only airline serving Ibiza direct. Booking a ticket on their website is a nightmare if you are an apple-user. The website freezes at the most inconvenient moments. Departure time from Amsterdam horrible at 5 am, but using internet check in I was able to add an hour to my nights sleep. Why isnt it possible to use internet check in for the return flight? Flight out operated by Miami Air International with nice aircraft and good crew. Flight back in cramped 737 with hideous interior, no-personality crew and all information including flight safety in Dutch only. Food and drink for sale at outrageous prices. Flights more or less on time and arrival and gate connection as usual delayed as the arrival of the airplane seemed to take the airport by complete surprise.

TRANSAVIA customer review : 11 May 2008 : by T van der Velden

Customer Rating : 1/5

Transavia promotes itself as a low cost carrier, but at times they are expensive (as on lots of destinations they have no competition) and have no service whatsoever, except an internet check-in the day before departure from the Netherlands, very necessary to avoid bad seats in their very cramped planes. For the return flight I have to turn up 3 hours in advance by taxi transfer to avoid bad seats also. Everything onboard has to be paid for and it is expensive. They are usually delayed. It happened on all of my last flights with them. If you want a pleasant start of your holiday, avoid this airline.

Transavia - by D Censi

23 April 2008  Customer Trip Rating :

RTM-FCO-RTM. I flew many times to Rome Fiumicino with this airline. They are not a low cost carrier but sometimes very expensive, only very seldom they offer a few discounted seats on selected routes. From Rotterdam Transavia has only few destinations the major part are departing from AMS. The delays on the route to Rome and back decreased since 2007 when very heavy. They offer seat choice, via internet, only when departing from the Netherlands. Food and beverages only on sale. The seats are, for tall people like I am, very small excepts those in the front rows which are mostly reserved for people with handicaps. The handling of the baggage at the arrival in Rotterdam is very quick due to the small airport and airline traffic.

Transavia - by A Larmonie

1 April 2008  Customer Trip Rating :

Booked two return trips. One was to Italy in Feb and the other one was just a few weeks ago to Copenhagen for a very attractive fare. If flying from Holland you can check in online 24 hour with seat assignments or self service kiosk. If not check in manually but still get a seat assignment. Which means no pushing for or standing in the line to wait for the plane to arrive. Free check baggage allowance! And during the flight entertainment. All flights left on time and cabin crew smiling, talkative and provide a great service.

Transavia - by J Jackson

7 March 2008  Customer Trip Rating :

Amsterdam - Valencia. Being Dutch I have some loyalty towards this airline, but it seems very hard to make a reservation through their website and at least a dozen times I gave up and booked a competing airline. I am an Apple user and i usually get stuck some where after selecting the flights. They must loose a ton of business. The website has a cheerful 'problems with the website, click here' button, but anything you say is ignored, what a mess. This time I managed to book a return to Valencia, about five weeks ahead of time. Transavia then called me about 4 times and changed every thing they could about my trip, claiming the schedules had changed. Service on the phone was friendly and flexible. It is indeed true, the tax thing at this airline is outrageous. Unless this airline has to pay more tax than other airlines (which I doubt), I think they are scamming the passengers. It is not possible to book a cheap flight with them even if the 'fare' is 1 euro, you'll always end up paying 130 euros or more. This flight was on time, and service was okay. Seat pitch is standard (tight). All in all: there are better options out there!

Transavia - by R Tavares

19 February 2008  Customer Trip Rating :

Have flown 4 times with Transavia last year. Beginning by the not so positive aspects of this airline: they are known as a "low-cost" airline but I paid around 300 euros for each go-return even booking in advance, so not really low-cost. The taxes are horribly high, but the fare is also not that cheap. Onboard, got emergency exits every time - in a regular seat, the legroom is practically non-existent. A small bottle of water or a coffee for 2.5€ is a bit too much. In the other hand, smiling and efficient crew. A lot of information given from the flight-deck during the flights. They have IFE that helps to make time pass by faster. They don't charge for each bag. They fly direct to Eindhoven. All in all I would say it's a reliable and fair airline, so it deserves 3 stars.

Transavia - by Mark Wadham

14 November 2007  Customer Trip Rating :

Orly to Djerba and Monastir to Orly. I regretted not being able to check in online or select a seat before setting off for the airport. Cabin baggage limit of 5 kg is ridiculously low. Onboard, seats were more comfortable than I had for and the plane was clean. Crew efficient and friendly. The only reading material was the brochure of food and items for sale - no inflight magazine, so a longer flight could prove boring if you are not prepared for this situation. The return flight was punctual arriving at Orly 5 minutes early and bags were unloaded very quickly. The sandwich I bought was fresh and tasty and priced at €4.50.

Transavia - by Richard Eveleens

22 June 2007  Customer Trip Rating :

Booked flights Rotterdam - Toulon - Rotterdam. Flights outbound not on time, and staff managed to delay the 1 hour late flight even more ( 2 hours total) by calling cleaning services to late, and let pax extreme slow board. Inbound was 15 minutes late, but arrived on time. Seats in the back had less legroom then in the front, as I found out on the way back, where it was more comfortable (and it was the same plane). Good thing is that they give seat numbers, and you can select those by checking in online, so now fighting for the 'best' seats.

Transavia - by Paul Teeuwen

5 June 2007  Customer Trip Rating :

Amsterdam-Madrid and Alicante-Amsterdam end of May 2007. Good flights for a LCC. Booked a bit late so did not get the best prices, still a good deal.

Transavia - by Rob Borzillo

28 May 2007   Customer Trip Rating : n/a

RTM to FCO. Transavia out of Rotterdam. Train ride to Rotterdam was a little over an hour from Amsterdam, then took a bus to the airport from the train station. Despite the airport being far, it is well connected. Very nice airport - small and compact. Being a Sunday evening flight, airport was nearly deserted, with only a flight leaving to Malaga a half hour before. Good cafe on top floor with views of the runway. The flight was fine. Typical LCC experience. They sell food and promote vacations with Transavia like crazy. Arrived in FCO on time. Beats flying to CIA!

Transavia - by Gianni Carta

26 February 2007   Customer Trip Rating : n/a

I should have listened to friends that warned me about flying with Transavia! FCO to Rotterdam was supposed to take off at 20.00, but after two hours of delay with no information given, it was announced that it would take off at 2.00am! Then we were rushed to a grotty restaurant about to close, only to find some revolting cold food on plastic plates waiting for us. We boarded after 2.00am, but hang on a minute, now we were not going to Rotterdam but AMS! We finally landed at 4.00am. Transavia organised coaches to take us from AMS to Rotterdam. For me it wouldn't make sense to take them as I live closer to AMS and Rotterdam airport does not have any train connections. I took a taxi and arrived home just in time for going to work. Needless to say that my request for compensation was denied. The price of the ticket was rather expensive, for a supposedly "low-cost" airline, rather a low quality unreliable airline. Avoid it if you can.

Transavia - by Martin Allan
19 February 2007

PIK-AMS- PIK. Decided to try Transavia for a change to KLM and was surprised. Check in at Prestwick was fast and easy. Flight left on time from PIK and with the flight being less than half full was invited to move to a leg room seat. They showedcartoons and Mr Bean sketches. For an hours flight this was a nice welcome. Service was good and the crew seemed happy to be working. For once I didn't land at the far away runway at Schipol so for landing at 1430, I was through customs and collected my luggage and on the train by 1455. Was travelling home on the day of the manic snow weather and my flight was one of the few to the UK that was still running. Was told at check in of a 1hour delay so didnt mind being informed. Once on the aircraft we were told that we would have to be de-iced and the estimated time was 70mins. As a way of apology the crew offered complimentary drink and we were just sat at the departure gate, all closed up and sealed waiting to go do the de-icing station. This happened after approx 45mins and we were on the runway about 90mins later than scheduled. Made the time up to PIK and the crew couldn't be more apologetic. A faultless airline, and a great change to other low-cost carriers.

Transavia - by O Banderas
5 October 2006

AMS-VRN last weekend. First time on transavia, KLM platinum member. Transavia was much better than KLM. Brand new 737-700, nice seat, staff and entertainment. Worth paying for drinks/food. On-time and consiseant / professional. Well done.

Transavia - by Jeroen van der Ende
13 May 2006

Unfortunately Transavia is the only airline flying the route Amsterdam- Marsa Alam (Egypt). The flight from Amsterdam was okay, operated with a 737-700 aircraft. The return flight a week later in a 737-800, and probably Transavia tried to break the world record "How to put as many people in a 737 as possible". The legspace was horrific, especially for a 6 hour flight (with a stop in Hurghada). The staff was grumpy and Rude, not what you expect from Transavia. As this flight departed around dinner time you would expect that enough catering was on board, but no. My wife and I were lucky, we got what we wanted to eat, but the persons sitting in the row in front of us had to hear that there where no more sandwiches. Other food was also sold out. Great service! No food for 6 hours (and most people were picked up from the hotels around 15:00 hours). All in all we arrived safely in Amsterdam, but we promised ourselves never to fly with Transavia again.