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Transavia
5.1 out of 10  5.1 out of 10
88 reviews
 

 



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TRANSAVIA Customer review :  18 May 2014 by E Fenech    (Malta)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The flight from Malta to Orly and back was as good as any other service but the ground handling staff at Orly airport at the check in were atrocious. Passengers had the hold and hand luggage allowance clearly printed on the ticket but this information was not in the check in computers. The staff chose to believe the computer and not the customer with the ticket. Some people took over an hour to be processed. Most of the staff showed no manners in dealing with such a problem and one member just closed and walked away. In the end all passengers won the day but Transavia lost a lot of goodwill.



TRANSAVIA Customer review :  9 May 2014 by S Inskip    (Netherlands)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Malaga to Rotterdam on 28th May. Flight was delayed due to a birdstrike (unavoidable), There was however no replacement plane in Spain so one was sent from Amsterdam. The delay meant that Rotterdam would no longer be open on our arrival and we would have to fly to Amsterdam instead. A bus was provided to take people to Rotterdam. After receiving 15 euros for food, there was no crew around to provide help to passengers who needed to change/arrange pick ups at Rotterdam, or if there were other issues. There was no free internet to contact people electronically. Furthermore, the plane became later and later, without explanation. Once the plane arrived at 2am (6.5 hours late), there was no offer of food or drink on the plane (not even water). The staff were generally rude and unhelpful (with one woman just walking off when people tried to ask her questions). I understand the delay was avoidable, but the customer care really was appalling.



TRANSAVIA Customer review :  22 April 2014 by Rod McGuire    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked months ahead for Amsterdam-Casablanca, mostly due to the favourable price. Easy check-in, and staff both there and at the gate rigorously enforced the cabin baggage limits. Minimal legroom, but that was not unexpected on a low-cost company. Hand baggage screening was thorough but slow, which probably accounted for a small delay. All food/drink was buy-on-board so chose not to partake.



TRANSAVIA Customer review :  7 April 2014 by Alexander Mokretsov    (Russia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Had a very good flight from Marrakech to Amsterdam with Transavia. The flight was on time, very good plane. Flight attendants were very helpful and nice. The leg space was quite decent and the seats comfortable.



TRANSAVIA Customer review :  22 March 2014 by McClure Alan    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Sal to Amsterdam via Banjul. Despite paying extra for my front row seat was told that from Sal to Banjul was free seating, so ended up in row 5. No big deal as a light load. Order restored in Banjul and back in the correct seats. Flight from Banjul to Amsterdam very good, crew attentive and hard working, IFE available and excellent aircraft with new sky interior.



TRANSAVIA Customer review :  10 October 2013 by Emmanuelle Lira    (France)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Paris to Naples and the flight was 12 hours late. I had an important event in Naples to attend. Nobody from the crew was able to tell us what happened and when would the plane actually take off. This was an appalling service that I absolutely don't recommend to anyone.



TRANSAVIA Customer review :  9 September 2013 by Ignatenko Natalia    (France)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORY-KEF. Online check-in was not working, but the check-in at the airport was fast an efficient. No meal included, but the flight is so late, that you probably would not want to eat anyway. Helpful and understanding staff, overall a good experience, considering the price.



TRANSAVIA Customer review :  28 August 2013 by Vincent Das    (Netherlands)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew with Transavia 3 weeks ago from Eindhoven to Tenerife. We had some problems but I liked how the airline dealt with them. Also we flew very cheaply. The food was okay. The inflight movie was a good movie but you needed to buy headsets! I really can recommend the airline for it's customer service, on-time and excellent cabin attendants. Shame about the movie but it's a good airline and I recommend it.



TRANSAVIA Customer review :  20 August 2013 by N Antunes    (Portugal)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

4 Aug 2013, Porto - Funchal (Madeira), TO 3406. Return, 12 Aug 2013, Funchal (Madeira) - Porto, TO 3965. It is a low cost airline, but compared to others, it is probably best that I've travelled. Checked in fast and went to assigned seats.



TRANSAVIA Customer review :  18 July 2013 by J Rowe    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight delayed due to mechanical reasons, 2 hour updates until they told us a plane would be coming in 6 hours from Paris when we were in Santorini. I don't know why they couldn't send one from Athens which is 30 mins away. Ended up being 12 hours in the airport, they told us at 19.00 so there was no option to arrange a new flight. Staff rude and not helpful even when just asking for details. Got to Paris at 3am instead of 3pm.



TRANSAVIA Customer review :  20 June 2013 by M Herdman    (Spain)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My worst (non)-flying experience. It was during the 11-14th June 2013 strike by French air traffic controllers. Our Transavia flight was due to leave at 19.00 on 12th June. First they pushed departure back to 20.30 then to 00.30, then 00.45. Finally, the plane arrived and the passengers disembarked and we anticipated that at last we would be leaving, but then they told us the flight was cancelled because they needed the plane elsewhere. No other explanation. The staff maintained minimal levels of politeness but didn't really seem to care very much. They also told us they would not refund the money, would not offer another flight, hotel or transport really unbelievable. Their recommendation was that we should go home very helpful at 1 in the morning if you live in Spain! The outward flight was also delayed, but at least they got us there. The cabin was cramped and the seats pretty uncomfortable.



TRANSAVIA Customer review :  10 June 2013 by Bob Kimmings    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Malaga to Amsterdam. The trip was pleasant and comfortable, the staff helpful. Check in was slow, with a lot of people travelling. Amsterdam was efficient. I wish all flights were as easy as this.



TRANSAVIA Customer review :  5 June 2013 by John Stubbs    (Netherlands)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Rotterdam-Prague return. Both flights clean, punctual and cabin crew helpful. Green livery perhaps even more garish than Ryanair's. However, just 70EUR for a round-trip, Rotterdam is a fantastic airport, and there were no problems in Prague. There was even IFE, which was an episode of Modern Family, and was more than adequate for the 90 minute flight. Would certainly fly with again when I'm back in the Netherlands.



TRANSAVIA Customer review :  13 May 2013 by Frederik Londema    (Netherlands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew back from VLC to AMS on 11/5/2013 with the larger Boeing 737-800 which was fully booked. Unfortunately for some reason it was not possible to check-in online. Arriving 2.5 hours before departure the check-in desk didn't open for another half hour. Check-in was smooth, with seats at row 1A/B still available (more legroom). Flight departed 10 minutes late. The aircraft was fully booked, but staff managed to get everybody seated in a short time (some seats had been checked-in twice, but staff handled this efficiently and friendly). As the computer for credit-card / pin payments wasn't working, it was only possible to pay cash for the drinks and meals, no in-flight sales. Flight arrived on schedule in AMS, but as it landed on the Polderbaan, it takes almost another 15 minutes to arrive at the gate (D56). Baggage arrived approx. a half hour later, which by Schiphol standards is pretty good.



TRANSAVIA Customer review :  13 May 2013 by Frederik Londema    (Netherlands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Selected Transavia for a short break. Outward from AMS to VLC on 5/5. Check-in was done 24 hours in advance and was easy and changed our seats from row 19E / 19F to row 1D / 1E. This row gives you a bit more legroom, which is very nice as my wife and I both have long legs. Flight left Amsterdam on time. Staff helpful and attentive. We arrived approx. 20 minutes early and disembarking was quick. Baggage arrived a few minutes later. All in all a pleasant flight.



TRANSAVIA Customer review :  5 May 2013 by Hendrian Syah    (Indonesia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FCO-RTM, I rarely travel by air while in Europe and had no expectation with Transavia, turned out it was a pretty good flight. Cabin attendants good and helpful. There was only problem during check in when we saw the schedule on FCO departure information screen showing the flight is actually depart one hour before the scheduled time, with no explanation. Luckily we were at the airport early, and asked the check in staff about that and she had no clue. Other passengers were also confused and unaware of the change. However, flight departed on the original schedule. Apart from that, the flight was fine and on time.



TRANSAVIA Customer review :  25 April 2013 by Marco Siviero    (Italy)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

From BLQ to EIN, both flights in the afternoon in regular weather situation, on a 747-700. Crew were quite fair with passengers both at the airport and on board. They passed only once with the trolley with beverages and food. Average seat space and clean. Just a little delay at on-boarding operations. Online check-in very useful but only for Eindhoven airport, it would be great having it at Bologna too. Everything was as one would expect for a low cost company to me, and most important I had no bad experience in hidden additional costs as I've had with other (more famous) companies.



TRANSAVIA Customer review :  17 April 2013 by P Boone    (Netherlands)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-FAO-AMS. Going out on a GOL aircraft (inside), more or less ok. Flying Blue members can use the lounge at Schiphol but not fast track. Transavia has finally added the possibility to check in online for return flights but this was not working for Faro airport due to technical difficulties said the website. Return flight incredibly uncomfortable, new seats are extremely small and seat pitch is just agony. Although this flight also has a KLM flight number, no miles are accrued and no lounge access in Faro.



TRANSAVIA Customer review :  9 January 2013 by B Bonelli    (Switzerland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from NCE to AMS. Punctual flight, arrived on time but had to taxi all the way to the gate from the furthest runway of the airport. Good service on board, very nice cabin crew. Very busy flight on busy route after Christmas and New Year, not the cheapest fares.



TRANSAVIA Customer review :  25 November 2012 by Charles Cooper    (Netherlands)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Faro to Rotterdam. Poor safety standards - took a long time to board passengers because of the amount of hand luggage. Then when the flight came to land the steward started retrieving the bags of the passengers who had been forced to put their bags in lockers several rows from their seats. As we were on final approach, passengers started wandering up and down the aisles to identify bags. Then the bags were left in the aisle as we were touching down.



TRANSAVIA Customer review :  21 November 2012 by A Dixon    (Netherlands)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HV5078 NCE-RTM on 14 Oct. Bad weather resulting in partial airport closure. Initially flight delayed by 3 hours but passengers were allowed to check in and wait at departure gate. Flight further delayed and rescheduled to leave next morning (12 hours delay). Passengers forced to leave departure level to the main level and "recheck in" again next morning. Complete chaos at the airport, ground personnel never bothered nor cared to arrange hotels for stranded passengers blaming adverse weather and non availability of hotels. Dinner coupon of 5 euro offered which you could buy a stale cold sandwich. Spent entire night sitting and waiting and thus flew out next morning, after spending 15 hours. Transavia could have been kind enough and courteous to offer free tea/coffee on the flight way back considering this huge delay.



TRANSAVIA customer review :  22 August 2012 by Alex Smith   (Australia)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flew from Paris to Mykonos. Very long lines. Check-in staff gossiping with their colleagues. Plane took 45 minutes to take off after departure time. Seats weren't cleaned from previous flight (crumbs and chewing gum). 3 euros for a glass of water.


TRANSAVIA customer review :  16 April 2012 by Eelco van den Heuvel   (Netherlands)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

TXL-AMS. Flight was on time, but seats on 737 cramped. Attentive flight attendants. One of them tried to make announcements in German, but that was rather embarrassing. Offering web check-in from foreign airports would be a huge improvement. But paid 39 euro all in, so Transavia can be a great deal.


TRANSAVIA customer review :  13 March 2012 by W Nieuwenhuijsen   (Spain)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ALC-AMS. Check-in at Alicante was a mess, if only you could check-in online. Onboard happy and friendly crew. New 737 with decent legroom overhead entertainment. Deplaning took ages. Travel this route every month, every flight is different but in general ok, very dependant on the crew.


TRANSAVIA customer review :  12 March 2012 by A McNeill   (Hong Kong)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

VLC-AMS. The boarding arrangements appear to be poorly managed, with little evidence of co-ordination or teamwork. The already delayed flight was subjected to additional delay because of the inefficient boarding system. Cabin crew stood aside as passengers took their time to place their luggage while blocking the aisle. There is little sense of urgency or purpose on the part of the crew. I narrowly missed a connecting flight in AMS as a result.


TRANSAVIA customer review :  22 February 2012 by F Bisaro   (France)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Orly-Heraklion return. Tickets are cheap if you buy at least 1 month in advance. All flight on time, aircraft clean and modern B737-800. Onboard crew were nice, the seats comfortable with good legroom. Both inbound and outward, the plane was not full so I moved to another seat without any problems.


TRANSAVIA customer review :  14 February 2012 by Mark Wadham   (France)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Paris Orly to Luxor return from Hurghada to Paris Orly. The flights themselves were as good as on any other airline. I appreciate being able to pre-reserve an emergency exit seat for a supplement of 20 Euros. However I have downgraded my score because of one very unpleasant incident - 3 weeks before the return flight I was contacted to be told the flight times had changed from 13.00 on Saturday to 01.55 on Sunday. I found this unacceptable, but was able to re-route via Hurghada instead, even though this meant an additional 4 hour road journey. But that is preferable to a miserable short half night flight.


TRANSAVIA customer review :  13 February 2012 by K Corris   (Spain)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

No check-in machines available at Alicante and no online check-in so had to queue for boarding card with only hand luggage. On boarding there were other passengers in the seats I had reserved. Passengers refused to move and spoke only Dutch, but none of the crew came to help, there was no welcome aboard. My seat was broken, and would not return to the upright position, and when asked to rectify this on landing I explained the seat was broken only to receive the reply that Transavia is a low fare airline. I was offered no assistance whatsoever.


TRANSAVIA customer review :  11 September 2011 by M Hoogland   (Netherlands)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I was supposed to be at the airport 3.5 hrs prior to departure, but the desk didn't open until 1.5-2 hrs before. No one at the gate until 30 mins before departure. Staff when they finally showed up were unfriendly. Poor service onboard, the only service are the trolleys with merchandise, I had to opportunity to buy a drink just once. Only 5 kg is allowed for hand luggage and only 1 bag.


TRANSAVIA customer review :  13 July 2011 by Nicolas LeGrand   (France)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Djerba-Nantes. Operated by the Dutch Transavia since the French sister company had a broken down plane. Crew all Dutch, but Dutch purser spoke almost fluently French when addressing passengers in aisle. Very attentive crew (better than French Transavia crew) who were present a lot in aisle, even during a night flight to Nantes. Pity the entertainment program was not in French, but Dutch subtitled (probably the result of the Dutch branch taking over this particular flight). Very pleasant experience!


TRANSAVIA customer review :  27 June 2011 by Brian Vare   (Australia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Amsterdam-Athens. Transavia was the third airline used on a recent trip and were by far the best. From easy online check in to modern clean aircraft with friendly efficient staff. The on-board snack menu and the cost of the items were about the same as other low cost airlines and entertainment was ok for a short flight. This flight also left on time which is a rarity these days.


TRANSAVIA customer review :  24 June 2011 by D Maler   (France)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Paris Orly to Granada Spain return. Web check-in available and working except for seat allocation, not possible to change it, even after ringing Transavia hotline (miserable service). Aircraft clean and modern, poor inflight entertainment, cabin crew friendly but not very professional. Good food and drink service - as a low cost airline, everything has to be paid for but quality is OK. Aircraft delayed both inbound and outward without any explanation or apologies given, approx. 1 hr late on each leg, this airline does not look very efficient, however the price paid is OK and Paris Orly much better than Roissy even though it is still a bad airport where something goes always wrong, this time the bus to disembark was not there and we had to wait for 30 mins in the aircraft. Transavia seems OK if you go on holiday and are not too fussy about excellence, or punctuality.


TRANSAVIA customer review :  17 June 2011 by S Malik   (USA)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Amsterdam-Barcelona and back. While going I had 1 checked bag and 3 handbags - no problem. I paid for 1 bag. On the way back exactly the same bags and no extras, but I was forced to check 3 instead of 1 and was charged 30 euros. The reason, the bags even though 5-6 kgs (within the 10 Kg limit) were an inch or two outside the dimensions. When I got on the flight half of the people were cribbing as they went thru the same and the other half were carrying large bags in the cabin. It was sheer misconduct of one of the ladies checking in this flight. If you went to the man you were fine - if you went to this lady she was forcing everyone to check. But we couldn't do anything, she was the boss.


TRANSAVIA customer review :  23 May 2011 by Pieter Boone   (Netherlands)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

AMS-BCN-AMS, was able to book a day return, a day ahead for 140 euros. Online check works only for a few airports, including Amsterdam. Could use fast track security and KLM Lounge with Elite plus card, but no miles on flights. Transavia colored 737, but inside it was half a GOL plane and half another airline, with ridiculous change of decor half way the aircraft. Seat pitch is tight, no inflight screens. Catering is for sale only, with above average prices. Crew just ok. Arrival in old terminal in Barcelona that looks bad, with all stores closed. Transavia does not allow for web check-in on return flights, so had very long queue. I was told the flight was full, but plane left with 20% open seats, so I guess the remaining passengers got stuck at check in.


TRANSAVIA customer review :  16 January 2011 by O West   (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Malaga - London Gatwick return. I was going to travel for a return flight with Monarch Airlines, which got cancelled and got switched to a flight with Transavia. The crew were miserable, in-flight entertainment was good but it was Dutch with no subtitles and there were only English and Spanish-speaking passengers on the flight.


TRANSAVIA customer review :  1 October 2010 by D Doronkin   (Denmark)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Booked a flight to Barcelona with Transavia on November 14th. Now they are informing me that they intend to cancel all flights to Barcelona, but they will not refund money until the final decision. And they are not even state a date then they will made that decision. "Very soon" they tell. 10 days is very soon? They do not tell anything about will they fly or not, but do not return money. And meanwhile ticket prices for other companies are increasing. Very unreliable company.


TRANSAVIA customer review :  23 August 2010 by J Miranda   (France)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Paris-Oporto. Departure from Paris Orly airport, much closer to town and customer friendly. Easy check in the evening before via their website, possibility to choose your seat, for free! Easy luggage check in at the airport, no queue, same for security checks. Welcoming and attentive crew. As a low cost, you pay for a drink or sandwich but you can have hold luggage for free. Oporto-Paris Orly. Easy check-in, this airport is wonderfully organized, again departure and arrival on time, a bit difficult to get luggage at Orly but still much better than CDG.


TRANSAVIA customer review :  24 May 2010 by I Jongenelen   (France)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Last February I booked a return flight with Transavia Toulon-Amsterdam for June 9, return June 14. This morning I had a message that my return flight was re-booked for June 16 and that there would be extra charges if I could not accept the date change. This is absolutely unacceptabler. I took a cancellation insurance but Transavia made it expire on June 14.


TRANSAVIA customer review :  16 April 2010 by Henrik Worziger   (Monaco)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

NCE-CPH-NCE. Flew 3 three times. On time and with impeccable service. Clean aircraft and reasonably priced food and drinks. Value for money.


TRANSAVIA customer review :  16 March 2010 by B van Sante   (Netherlands)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Marrakesh-Amsterdam viaAgadir. Chaotic boarding in RAK, all pax disembarked at Agadir due to cleaning and fuelling. Flight back to ams took another 4 hours. Transavia offers B737/700 or 800 service with overhead ife and audio - everything onboard is charged for, earphones 3EUR, sandwiches 4EUR, water 2.50EUR which should be free on a 6 hour flight. This a la carte buy on board service takes a long time, crew friendly and focussed on selling products. Not recommended due to hidden high extras. .


TRANSAVIA customer review : 11 October 2009 by Andrej Wisniewski

Customer Rating : 4/5

4 Star Rating

RAK-ORY. Online booking effortless. I later paid 15 euros online to reserve an exit row seat. The 737-800 was in excellent condition - interiors even a bit stylish and the music hip. Service friendly. Food for sale was mostly sandwiches, fruit, soup, and salad, and pretty good.


TRANSAVIA customer review : 31 July 2009 by S Ketchin

Customer Rating : 1/5

1 Star Rating

Nothing good to say. My flight (Luton-Rotterdam) was cancelled and no information or assistance given whatsoever. They refuse to compensate it according to EU regulations. I have been using them before quite regularly and cancellations and delays have happened in the past more than by any other airline. The planes are ok, although not very clean. FA are not service oriented, although quick and effective. I dont use this airline anymore due to all above mentioned problems. Avoid them.


TRANSAVIA customer review : 13 July 2009 by C Farr

Customer Rating : 1/5

1 Star Rating

Very disappointing airline. They cancelled our flight to Rotterdam - after they had boarded us on the plane for a long time and then we had to disembark. Very mixed messages about how we were to get to Rotterdam. We only found out after re-booking on another airline that they were offering an alternative flight but from another airport - and this was already about 5 hours after our scheduled departure. Now refuse to give any compensation.


TRANSAVIA customer review : 29 June 2009 by H Visser

Customer Rating : 3/5

3 Star Rating

AMS to Venice. Flight on time (only half full), fast boarding etc. For tall people UNSUITABLE. You have to be smaller than 1.90 or with short legs, because legspace is absent. This was compensated by the nice crew, IFE and fast delivery of luggage. I'd like to note them as 2 STAR for objective criteria, but give them 3 for the nice crew and speediness of operations.


TRANSAVIA customer review : 25 June 2009 by Ian Aitchison

Customer Rating : 4/5

4 Star Rating

Luton - Rotterdam return. First time with Transavia so not to sure what to expect. Luton is not my first choice of airport but the check in and security checks were very quick and efficient. Boarding was on time and trouble free. It is so much easier when you have a seat allocated (unlike some other airlines). FA's attentive and friendly. The 737 -700 was comfortable enough for this short flight. Return trip the following day was a similar experience . All in all very good value for money.


TRANSAVIA customer review : 17 June 2009 : by K Hansen

Customer Rating : 1/5

1 Star Rating

Rome to Copenhagen took over 6 (six!) hours, delayed with a detour around Napoli and much waiting. The cabin crew herded passengers around the plane several times during the boarding and nobody from the company expressed any kind of regret for the delays or discomfort. Furthermore, baggage was delayed by more than 30 minutes when we finally arrived in Copenhagen. My experience with this company was altogether bad and I will never fly with them again. Avoid them at all cost.


TRANSAVIA customer review : 10 June 2009 : by R Pedro

Customer Rating : 4/5

4 Star Rating

Return flight Paris-Funchal. Funchal airport is excellent. Clean aircraft and almost in time. Cabin crew was attentive and smiling.


TRANSAVIA customer review : 10 June 2009 : by R van Alst

Customer Rating : 4/5

4 Star Rating

Some carriers are flying to Alicante and Valencia, but, transavia.com is still my first pick. affordable rates when you book early. Although food and drinks onboard pretty expensive (cup of coffee 2,5 euro's). Even so, they offer great service on a short flight. Inflight entertainment is shown, crew is professional and the seats are pretty comfortable for these short hubs. Cabin crew speaks fluent english. Even free magazines are sometimes onboard, and so are newspapers on the homeward leg. Modern planes, clean overall and toilets that are cleaned after the flight.





 
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