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Air Transat Passenger Reviews and Air Transat Passenger Trip Reports



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Air Transat Customer review :  7 August 2013 by B Lowndes    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

After fiasco of outbound flight to Calgary, we were promised better seats inbound from Vancouver to Gatwick. Air Transat's idea of better seats differs from mine. While, theoretically, we had more legroom being by the emergency exit, that space was virtually permanently occupied by the queue for the loo so far from being able to stretch out my long legs, I was claustrophobically hemmed in. Add to that, it was the narrowest airline seat I've tried to fit in and I may be tall but I'm not wide. Problem is the standard economy class configuration for an A330 is 8 across, Transat fit in 9 - maybe tolerable on short haul, ludicrous on long haul. Food and inflight entertainment still rubbish, charging if you wanted headphones! Could go on but will just summarise with - never again.



Air Transat Customer review :  31 July 2013 by Ernest Spanton    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I live in Canada and my Daughter lives in Scotland, I have flown with this Airline many times but this was my Daughters first time to Canada. We booked her ticket with Air Transat because of the non-stop flight . My Daughter is 12 and I was quite wary of her flying all this way alone so we paid for the Kids Club, she had a great flight, all staff were warm and courteous towards her. She wanted to return early to Scotland and her ticket was changed. From the moment we approached the Air Transat desk she was given VIP treatment, and she had the same on her flight home. All in all I would recommend this Airline for anyone wishing their young kids to fly anywhere.



Air Transat Customer review :  30 July 2013 by D Ellis    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-YVR-LGW. Booking suggested that flights would be on refurbished planes, so we were disappointed to discover at check-in that both flights were on an old, tired A330-300, with 21 rather than 12 seats in club class and very dated overhead IFE. Despite that, the overall experience was surprisingly good, with priority boarding and baggage, friendly FAs, reasonable food and wine, and departure, and arrival on time both ways. There were also small touches, like individually served main courses and freshly grated parmesan and pepper/salt grinders, that was superior to big-name carriers like BA. Overall, definitely not full business class but better than premium economy.



Air Transat Customer review :  29 July 2013 by G Twynstra    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First time with Air Transat and we were very disappointed in the level of customer service. They only take credit card on the plane so if you want to buy a blanket you have to charge it. The plane to Amsterdam only had TV's in the overhead so if you didn't like the movie on the 8 hours flight then you had to suffer. If you are sitting near the front and have to use the bathroom - good luck because the toilets are at the very back of the plane (the other two at the front of the plane are reserved for the 20 people in Business Class). During check in at Pearson they only had 1 counter open for economy class and 2 counters open for Business Class. We were also lied to at the check-in counter about a 'change of planes' for the reason we didn't get out pre-purchased seat assignments. Overall a bad choice of airline.



Air Transat Customer review :  29 July 2013 by Thomas Lowry    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester to Toronto and return. This is a budget airline at non budget prices. They don't accept cash on board, charge you for headsets and blankets. The try to stop you using your own headset. They turn down the air conditioning just after take off to try and get you to rent a blanket the turn it up again. No seat screens only overhead ones hence no choice. Food was basic and just about thrown at you. Miserable flight attendants. The only plus was the flight was on time. On the return we stood in a line for 2.5 hours to check in. The check in opened 2 hours later that advertised. Apparently due to a switch of aircraft. No offer of drinks etc. apparently they had to input all data manually. People with pre booked seats and boarding passes all had to wait, they were even altering seating at the gate. Left 45 mins late. Would never use Air Transat again. The have a monopoly on the Manchester - Toronto route so don't give a hoot.



Air Transat Customer review :  29 July 2013 by T Proctor    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Manchester to Vancouver and Calgary to Manchester return in Club Class in June 2013. Two very different experiences. Outbound, a refurbished cabin, which was clean, light and airy - excellent. Wide leather seats, with ample legroom even for my 6' 4" son. Attentive crew, pampered throughout with good food and drinks. Excellent personal inflight entertainment screen and film selection. Overall, a high quality experience which exceeded our expectations and was great value for money. Score "10 out of 10". Inbound flight, an old aircraft, tired and tatty. Only saving grace good legroom and staff did their best to keep customers happy. Overall, an average experience which was at bare minimum for price paid. The sooner Air Transat complete the upgrade of all planes the better. Score "6 out of 10".



Air Transat Customer review :  24 July 2013 by Tom Lewis    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-YYZ-LGW, Jul 9 and 20 in Club Class. My expectations were not particularly high but were exceeded in almost all areas. Check-in/boarding etc. were fine at both airports and priority baggage delivery also worked well. On board the crews were excellent, professional and friendly, service was good with edible meals served on china with proper cutlery, drinkable wine and some nice touches like hot cookies and Irish coffee mid-way across. Seats are reasonable, grey leather with 38" pitch and in a small cabin of only 12 seats ; not much recline but adequate. A blanket is offered but no pillow, an odd omission. The IFE is fine with a fair choice of films/programmes but the headphones are of poor quality and provide insufficient sound. The outbound flight was delayed by bad weather in YYZ but operated on their revised schedule, inbound was on time. All in all a good experience which I shall use again.



Air Transat Customer review :  24 July 2013 by L Langdale-Hunt    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Vancouver to Paris bought option plus. Well worth extra $70 for seat selection, priority check in wine, selection of meal and extra snacks. Everything went very smoothly, well organised, crew very pleasant and attentive. Would fly Air Transat again. Great price and service.



Air Transat Customer review :  22 July 2013 by J Williams    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just travelled Manchester to Toronto. Airbus A310. Plane light and airy. Seats comfy if a little cramped. No seat back entertainment. But we were aware of this and took own iPads etc. Food and service very good. All in all a very good flight and would have no hesitation flying with them again. Hope the flight home just as good.



Air Transat Customer review :  20 July 2013 by Catherine McGraw    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Yes seats and aisles are small but aren't they like that on most charter airlines. I found both ground staff and cabin crew to be very helpful and attentive. I booked an option plus ticket for a minimal charge and the extra benefits where fantastic. More luggage, choice of meals, bottle of champagne, bottle of wine with meals and all other snacks and drinks as required. Staff made sure your drinks were topped up and constantly making sure everything was alright. Return flight was an overnight flight and lights were dimmed for those passengers wanting to sleep. Passengers who were sleeping were not disturbed at meal times but were asked on waking if they now wanted to eat which I thought was exceptional of staff. Both flights left and arrived on time and on outgoing flight a problem with one of the passengers was death with swiftly and thoroughly. Will definitely fly Air Transat again.



Air Transat Customer review :  17 July 2013 by J Smith    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Air Transat exceeded my expectations. The service was much friendlier and more enjoyable then most non-charter airlines. On our return from Amsterdam after upgrading we were upgraded again to Club Class and everything from the ipad style entertainment to the food and the service was exceptional. When we couldn't land in Toronto because of the infamous rain storm, the pilots and staff provided safe, comfortable and informative service and maintained their good humour. Not easy to do with a plane full of people moaning about the closed airport.



Air Transat Customer review :  16 July 2013 by N Parker    (Canada)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Toronto to Gatwick return. Flights on time but do not waste your money on advance seat selection. Did not get paid for seats on either flight, couldn't even sit with my wife on the return flight. Advance check in website did not work for return flight, most seemed to be in the same predicament as check in line was huge but no one using the bag drop line. Check in agent tried to charge overweight for bag that he stuffed into the scale, but strangely enough weight was fine when bag was put on the belt properly. Upgraded to Club at gate for outbound flight when original seats were unavailable, old seats, armrest trays and no seatback entertainment, not really much different from economy. I wasn't expecting much from airline food but the meals in both directions were of a standard I would have hesitated to give to my dog.



Air Transat Customer review :  15 July 2013 by E Heff    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Toronto to London in June. Flight out was on a plane not yet completely remodelled but certainly comfortable. The overhead TVs were a downside to this plane and are almost impossible to see from many seats. We left TO on time and only complaint besides the TVs was the temperature in the cabin was very warm. On return we were in a larger completely remodelled aircraft with TV at every seat. We paid extra for bulkhead seats directly behind the premium seats and there was tons of legroom-worth the money. Unfortunately this area is where families often travel and we had a child who was noisy-crying a lot during the flight. I would not have been impressed if I had paid the extra for a business class seat as the kids were directly behind those seats. All this being said I was pleased with the flight and thought it was good value for the money.



Air Transat Customer review :  11 July 2013 by M Gill    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took the Option Plus with emergency exit seats. Would recommend exit seats in the middle of the plane not the 3 towards the window, as every time I fell asleep someone would fall over my feet. Option Plus was really convenient, especially the speedy check in, however I would rather pay a bit more and go for Club Class. Service was probably the best service I have seen in years. They constantly have a smile on their face, and after a chat with one of the flight attendants, it seems that they actually like their job. Food was the typical Airline food - had worse, had better. Both flights reached their destination ahead schedule, and the planes were clean and had a personal TV at each seat.



Air Transat Customer review :  10 July 2013 by S Blunden    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked round trip flights for our family of 4 (2 adults, 2 kids) to the UK from Vancouver. Flew AT576 YVR-LGW and I just returned on AT677 LGW-YVR (wife and kids return next week). Overall, pleasantly surprised. They were by far the cheapest option for us compared to Air Canada and BA. Both flights ran on time and were comfortable. Food was fine and service was good - cabin crew came through often and were attentive. They give the kids a goodie bag which kept them amused. If you travel with kids under 12 sign up for the kids club (free). They get priority check-in, boarding, snack vouchers, priority luggage etc. Finally a perk to travelling with kids! Only complaint was that we didn't get the new cabin interiors on either flights which meant no individual TV screens, but I see they are on a 2 year plan to complete this by 2014. I would use them again if their prices were competitive to the big carriers.





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