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Air Transat Passenger Reviews and Air Transat Passenger Trip Reports



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Air Transat Customer review :  25 January 2014 by Dianne Drew    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown this airline a couple of times now and it just keeps getting worse. They call themselves "The world's best leisure airline," however the cramped seating/aircraft does not reflect this at all. In addition staff are indifferent and unhelpful. During one long flight when our monitors didn't work, they couldn't have cared less. 7 hours staring at the seat in front of me. In the last instance they lost my bag that I had paid an extra $100 for, it arrived at my residence 3 days later.



Air Transat Customer review :  9 January 2014 by S Lewis    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled from LGW to YVR and back in Sep 2013. I had upgraded to option plus, which in my opinion is quite cheap. It doesn't give you a better seat unfortunately, but you get food and drink supplied throughout the flight, and a comfort kit which was good to keep. The seats are quite small but I guess that's why they are the cheapest flight. I think your excited to be going on holiday so put up with the squashed seats! Very nice flight attendants, and with the option plus you get served first, and certainly get enough snacks etc. it was a refurbished or new plane so got new leather seats. On the return flight, I was fortunate enough to be upgraded to club class, perhaps they needed to fill the seats, but I was extremely grateful and excited to get a bigger seat! Club class was fab compared to economy! Great food, drink, although flight attendants no different to my outward journey, very courteous. Trouble is now if I fly with them again I want to go club class! Overall a good cheap flight, worth doing option plus, cheaper tickets = more spending money! I will more than likely use them again.



Air Transat Customer review :  8 January 2014 by John Hutton    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester to Toronto on 23rd Dec, flew club class and the flight and service was fine. However the flight home on 5th Jan was another matter. Tried to upgrade weeks earlier and was told it was full so check on the day, asked at check in and was told it was $250 and that 2 people has cancelled but you had to ask when boarding and pay then, so at the gate we asked again only to be told it was $360 and again you had to pay on the plane, upon boarding the plane we mentioned we would like to upgrade and were told it was $460! I told the steward that this was the 3rd different price and he said that he wasn't prepared to haggle like a market trader! Couldn't believe my ears. Due to snow we then sat on the plane for 3 hours before take off which is no ones fault, however in all that time the seat belt signs stayed on and no one was allowed to visit the toilet, so when we finally take off and get to the right altitude virtually the whole plane is stud waiting for the loo which means food or drinks can't be served for about 1hr30 min. Flight out excellent, flight home nightmare.



Air Transat Customer review :  6 January 2014 by T Mercer    (Canada)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Returned from Cancun to Saskatoon on Flight TS 765 on January 3, 2014. Flight was supposed to leave at 1620 and arrive at 2140. Flight was listed as being 50 minutes late when we checked in. Boarded about 1700. Was informed that there was a problem with one of the washrooms and that they were waiting for a truck to come. Then told tank was frozen and could not be unfrozen and the plane had only two working washrooms. Was told that flights under 4 hours could fly with 2 working washrooms but flights longer than 4 hours required 3 working washrooms. Had 2 working washrooms in the back and one in the front so there was 3 washrooms. Guess the one for the first class passengers is not to be used by economy passengers even in the event of unusual conditions so it doesn't count. The flight to Saskatoon was to take 5 hours. Transat then told us we were going to fly to Toronto (less than 4 hours), change crews, then fly to Saskatoon. Left Cancun at 2030. Arrived in Toronto at 2400 and changed flight crews. Arrived Saskatoon at 0430. After arriving in Saskatoon was told that no gate was available. Had to wait another 90 minutes for a gate. Deplaned just after 0600. Now been on plane for over 12 hours. Waited 45 minutes for luggage then told equipment to unload luggage was broken. Plane would be taken to Regina, luggage unloaded then delivered back to Saskatoon. Forms had to be filled out to get luggage delivered to our home. No Transat reps around. Total gong show! Passengers now becoming very vocal. Canada Immigration officials were the most helpful. Finally left airport at 0800. Luggage is to be delivered before 2400 this evening.



Air Transat Customer review :  2 January 2014 by Warren Moore    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled from London Gatwick to Toronto on 31st December 2013. As I'm moving to St. John's, Newfoundland I needed the cheapest way of getting to that outpost with a large luggage allowance, and the Air Transat Club Class seemed to provide that for me in terms of getting to Toronto before using another airline onwards. In the main it was excellent. The food on planes is usually of low standard, but my Turkey Cacciatore was delicious, the light snack meat platter before landing was equally tasty and the other little treats, cookies, fudge, sweets, champagne, wine, port and baileys. Inflight entertainment was fine, maybe not as wide ranging as Air Canada but decent nonetheless, watched a couple of interesting documentaries in between my constant scoffing. Staff were very friendly, the slight downer were the seats, not as comfortable some Club Class. But not the price of any Club Class aside, so I have no complaints. A very good airline!



Air Transat Customer review :  30 December 2013 by S Maulet    (Canada)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manzanillo (Mexico) to Calgary (Canada), flight TS3521 on Dec 22, 2013. Wanted to complain on the way passenger boarding was handled by Air Transat staff at Manzanillo airport, which resulted in many young kids being separated from their parents. There was one general queue with four counters serving passengers. Then staff announced that there was a separate queue line for passengers with young kids. We and many other families moved to this queue thinking it would be faster. The problem was that the generic queue was serviced by three counters, but there was only one counter serving the family queue! Moreover, the only person serving the family queue had one arm in a plaster cast and was able to type in with one arm only. As a result, the general queue with three counters available to them moved much faster and were all done by the time many families in the other queue were still waiting in the line. The general queue passengers got all the adjacent seats, and by the time the families were allowed to reach the check-in counter, the only seats left were single ones dispersed all over the cabin! Many young kids (including ours) got seats separate from their parents. When I pleaded with the counter person to find at least two adjacent seats for my youngest to be able to sit with the mom, the reply was that there was nothing available and we should ask the passengers on the plane to volunteer and give us their seats. On the plane, the stewardesses were able to help some (but not all) of the families by negotiating with the other passenger to swap seats. I think the above was result of a poor administration of the boarding at the airport. Had the airport staff allowed all the families with young kids to check in first before the rest of the passengers, this could have been avoided.



Air Transat Customer review :  29 December 2013 by K Oben    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight Dec/14/13 - Dec/21/13. Toronto, On - Varadero Cuba. The planes were Airbus 310 with updated interiors, mood lighting (very nice). No individual TV screens. Not a big issue for us! The food, was good for an airline. The crew were pleasant and efficient. No problems at all. They handled our last 30 minutes of the return flight very well (plane landed in the midst of the ice storm) Scary! ( Not the airlines fault). Bravo to the cockpit and crew. We would definitely fly with Air Transat again.



Air Transat Customer review :  16 December 2013 by Gillian Byrne    (Canada)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Returned from Punta Cana yesterday. Plane itself was fine. Updated with nice lighting etc. Movies and shows/entertainment is all pretty outdated. Flight was smooth. Food there and back was not good. My biggest concern is the flight staff. Very inconsistent (some rows get wet towels before meals, some don't etc). The speed with which their service is delivered is poor. My side had food, drink, wet wipe while my daughters side had none of those things. The food eventually was delivered about 10 minutes later. Another concern is that the attendants are quite a bit older and put respectfully not in great shape to be pushing a cart up and down narrow aisles. The airport at Punta Cana was ridiculous - there were at least 6 huge planes leaving within about 30 minutes of each other. It took over 3 hours from the arrival time to drop off luggage and get through screening and security with thousands of other travellers. Surely this could be controlled with better logistics.



Air Transat Customer review :  13 December 2013 by D Sadler    (Canada)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife suffers with COPD so we paid the premium for club class, bad idea, the seating arrangements had changed since our last trip and they were uncomfortable. My headrest was continually being pushed down, as it did not lock in place, by people coming by to use the washroom. The food was not the greatest and my wife was becoming agitated with her discomfort. I would not pay the premium again! I am surprised by lack of concern. After three previous return flights to Britain that had been so good.



Air Transat Customer review :  9 December 2013 by R Thomas-Reilly    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I tried to fly Air Transat on the 28th November from London to Vancouver (I emphasize the word try). When I checked in for my Option Plus booking I was informed that they couldn't find my booking. After consulting with a supervisor they found my booking and then casually informed me that the flight was 9 hours delayed. The ground crew were incredibly unsympathetic (I was travelling for urgent business reasons) and couldn't be bothered to stop taking phone calls and chatting, despite having a distraught passenger right in front of them. I asked for a full refund, which I have yet to receive, and ran to catch a British Airways flight at Heathrow. My advice, avoid Transat if you care about customer service and are at all serious about actually getting to where you plan to go.



Air Transat Customer review :  3 December 2013 by R Gaudreau    (Canada)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My husband and I recently flew from LGW (London Gatwick) to YYZ (Toronto Pearson) in economy class. The flight left on time at 9.35am UTC and arrived at 12.45pm EST in Toronto. The flight was about 8 hours and ten minutes long. Everything was very smooth with just a few minutes of mild turbulence as we were landing. The movies were ok - a lot of international film festival movies. We were lucky to fly on one of the updated planes with the modern entertainment units on each seat. I have flown Air Transat overseas several times and I find the eastbound journey is usually the older planes as most people sleep during the overnight flight. The eastbound journey is with the updated planes as most people are away for the midday flight. The food is pretty awful, but what can you expect for economy rates? My husband did get food poisoning when we were flying to Europe, so from now on we only eat their vegetarian meals if at all possible. Constant queue for toilets, but what can you expect with over 300 people on a plane? Overall they were enjoyable flights and we would fly with them again. Excellent value for your money.



Air Transat Customer review :  21 November 2013 by W Reed    (Canada)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Gatwick to Vancouver. Paid for a seat and got about 3/4 because the person in the middle was so large. Food horrible. Of course the crew started at the front of the plane and because there was some turbulence they had to stop serving for 10 minutes and return to the back galley so when they continued and got to the rear it was also cold.



Air Transat Customer review :  14 November 2013 by T Moore    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Crew were amazing, planes nice and clean, roomy seats and flights were on time. Food excellent, staff truly there for the passengers!. Every one smiles, asking for water is not a crime as it is on some airlines.



Air Transat Customer review :  4 November 2013 by H George    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We had an excellent experience with Air Transat - like others on this forum we were a little concerned about some of the problems experienced but we have nothing but good things to say about them. Both flights were on time, the planes were recently refurbished, and the staff were excellent, good humored and ready to help with any request. We had seat back entertainment on the way home which was the best touch screen system I have used on a plane and makes others look clunky. A staff member at Toronto airport went above and beyond the call of duty when she got us onto our return flight when we'd been delayed by Toronto traffic - we shouldn't really have made it on but her determination saved us hundreds of pounds we'd have incurred for booking a one way flight back to the UK. Would definitely fly with them again.



Air Transat Customer review :  23 October 2013 by S Williams    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew one way from London Gatwick to Toronto in October 2013. The reason for choosing Air Transat was simply cost - other airlines are not interested in selling one-way fares. Only Air Transat and Icelandair offer reasonable prices for one-way trips, and only Air Transat is non-stop. Both Air Canada and British Airways wanted about $1900 from London Heathrow to Toronto, whereas Air Transat (from Gatwick) was under $500. The check-in agent at Gatwick was rude, but she was the only employee I could possibly say anything negative about and since all other staff went out of their way to be positive, I will just ignore this one bad apple. The flight attendants were all very friendly and helpful, as were the people at the gate. The flight left and arrived on time to the minute. Food was - well, let's just say no worse than any other airline. I think the legroom was a bit better than some others. My luggage was on the carousel by the time I got through immigration. There truly is nothing to complain about. The particular plane that I was on did not have seat-back video, but instead had the older style screens with their choice of movies. I brought a book to read, so did not really even watch this. Really, with all the negative experiences I have become accustomed to when flying, I must say that this flight (my first flight with Air Transat) was a rare positive.



Air Transat Customer review :  21 October 2013 by M Weir    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just back from trip to Toronto and very satisfied with Air Transat experience. Flights on time, excellent staff, pleasant interior with great lighting and food was surprisingly good. Downside is width of seats which make eating rather difficult. Would I fly with them again? A big yes. Great value for money. Honestly, don't listen to the negative comments.






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