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TransAsia Airways - by Streb Lovell
3 December 2007 Customer Trip Rating : n/a
TPE-KHH one way. Plane full, but staff friendly, on time and no complaints. A bargain considering
the one-hour flight was only about USD 36.
TransAsia Airways - by Tsang Chow
12 January 2007 Customer Trip Rating : n/a
Taipei (TSA) – Tainan (TNN) in economy class on A321. I made the
reservation for me and my 2 children by phone the day before. At the
airport ground staff was efficient and polite, but they all forgot their
smile. After giving the reservation code we received without any
problems our boarding tickets and I paid with my credit card. Our flight
was delayed for 15 minutes due to late arrival of the aircraft. Although
the flight was fully booked, the boarding went smoothly. Before entering
the plane, one had a choice between several Taiwanese newspapers. Most
of them were in Chinese but there were also a few copies of English-
written Taiwan news and Taipei times. The one class cabin was clean and
bright, and the seats were very comfortable. I was amazed by the amount
of legroom. It was much more than I have experienced on several
international flights. There was IFE, useless for such a short flight
(45 minutes). Commercials were shown all the way during the flight. The
FA made the announcements in Mandarin, 2 Taiwanese dialects and in
English. Both the FA’s and the captain had good English skills. There
were 4 female FA, young and polite, but like the ground staff they
didn’t bring their smile to work. The in-flight service was a
disappointment. Although it was a very short flight, I was at least
expecting a snack, especially since it was a late afternoon departure.
All we got, however, was the choice between coffee and tea in a paper
cup. When I took a picture of the cabin, a FA knocked that this was not
allowed. After announcing the approach into Tainan, the crew didn’t
bother to check the seat belts or the position of the seats and table
trays. In Tainan, we were bussed to the terminal, where after a few
minutes our luggage arrived. Before leaving the terminal a ground staff
of TransAsia checked whether the luggage identification tag matched, so
that no one could leave with the wrong suitcase.
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Customer Rating = from 1.0 (very poor) to 5.0 (excellent) |
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