TRANSAERO AIRLINES review : 31 May 2008 : by S Magoo
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Customer Rating : 4/5 |  |
Moscow to Amritsar return. B767 with excellent inflight entertainment, Crew speaking good english.
Excellent Indian food on return flight. Would fly with Transaero again.
Transaero Airlines review by D Engl
23 May 2008 Customer Trip Rating : 
LHR–DME on a code-share with BMI. Expected more specially on a code share with a western Airlines.
Very poor English from the cabin attendant. Cabin crew not at al interested in the passengers no
smile or other welcoming gesture. Flight left on time though. Again as a code-share flight would
expect more. Otherwise could book direct with them. Not to be recommended.
Transaero Airlines review by R King
18 October 2007 Customer Trip Rating : 
Moscow to Yuzhno Sakhalinsk. The aircraft was very old, and showing its age inside. The seats in
business class did not recline very far, and were not the sort passengers are accustomed to on flights
of this length (8-9 hours), which made for a fairly uncomfortable triup.
Transaero Airlines review by Gavin Stewart
18 October 2007 Customer Trip Rating : 
DME-LHR on a code-share with BMI. Not a bad experience but the 737-400 was very inferior to BMI's
A320. Grey leather seats looked and felt old. Tight seat pitch, and short backrest not the most
comfortable. Zero IFE. Very poor English language announcements, perhaps to be expected but on a code-
share with UK carrier one would expect better. Passengers allowed to flout minor rules eg. reclining
on take-off, bins left open on landing. On arrival the pilot switched off seat belt sign before he'd
reached the airbridge - pax wandering around as plane lurched onto the stand! However, excellent
friendly FAs who put some effort in. Food pretty good, and repeated passes with the drinks trolley.
Transaero Airlines review by Chris McQuaid
30 August 2007 Customer Trip Rating : 
St Petersburg to Moscow (DME) after booking through their website - easy process, instant
confirmation. Check-in at Pulkovo was a breeze (e-ticket), bus from terminal gate to plane only took
2 minutes. Much better snack and service than Aeroflot, which I had used SVO-LED (good English spoken
on both, but the Transaero captain also used English in his flight comments). I would recommend them,
and fly with them again on routes not served by Siberian.
Transaero Airlines review by Yevheniy Kahanovych
17 July 2007 Customer Trip Rating : 
Flew Transaero 4 times during last 2 weeks, between Moscow and St.
Petersburg and between Moscow and Kiev. Very inefficient check-in
everywhere. Online check-in didn't display boarding passes in printable
format, so had to go to the airport desk where confused agent spent 20
minutes trying to settle me for my flights. Airport check-in was very
slow at Domodedovo, Paveletsky station and in Borispol. Equally slow
unsmiling agents, very polite in Pulkovo though. All the planes
(737-400/300) were clean, but very cramped seat pitch. Broken armrests
and tables on the three flights out of four. As Transaero lease their
planes after different carriers, types of seats (wide, narrow, good
recline, almost no recline, leather, fabric) and pitch vary from plane
to plane, there is no standard across their fleet. Flight crews were
moderately polite, but robotic, with no smiles and no reaction to
passenger calls. The food was edible, but the portions were tiny. On the
two flights out of four I was skipped during tea service, and didn't get
tea even when asked. 2 star airline with cheap customer service, without
well thought service procedures and high prices. However, safely
delivers you from A to B and will remain my first choice for Russian
domestic flights, but between Kiev and Moscow I will switch back to
Aerosvit. Actually, be aware of their baggage policy. They don't allow
more than 5 kg cabin baggage. It depends on the agent whether you will
be charged for this or not and whether you'll be allowed to bring your
laptop onboard if it is heavier than 5 kg together with the bag or will
be asked to put it to checked bag.
Transaero Airlines review by Vladimir Rouvinski
22 June 2007 Customer Trip Rating : n/a
Moscow to Novosibirsk and return. Perfect flights, no complaints at all.
In Moscow, excellent link to Domodedovo airport by "Airport Express"
from Paveletsky (the airline pays the fare for you both when you leave
for the airport and return from your trip!). Fast and professional
check-in, smile onboard, good food and amenities. Comparable to an
international flight within Europe. Surprised to see that most of the
flight attendants are male. Novosibirsk domestic terminal improved a
lot, very comfortable. Would fly with Transaero again.
Transaero Airlines review by Steve Johnson
5 July 2006 Customer Trip Rating : n/a
Done three return journeys from Gatwick to Domodedovo, all on time, all
with reasonably edible food and very pleasant cabin staff. Am I just
lucky?
Transaero Airlines- by Ron Waugh
1 June 2006
My experience with Transaero Airlines is not good. I was initially
attracted to using the airline when I heard that they had direct flights
between Moscow and Edinburgh. I booked to travel from there to Moscow
about 18 months ago, but the flight was cancelled just 48 hours before
departure, and I had to fly - at my own expense - to Gatwick to catch
their flight to Moscow from there. The same extra expense was involved
on the return flight. Last November, I made the mistake of booking a
Transaero flight from Novosibirsk to Moscow . There were "technical
difficulties", and the flight was delayed for 24 hours. They did put me
up in a hotel overnight, but it was a low grade hotel, the food poor,
the room very basic - there were no private facilities. Due to this
delay, I lost the cost of a one-night stay I had booked in a 4-star
Moscow hotel. The other point I should add is that their web page has
only recently improved from 'diabolical' to very bad. I can't even
find a working 'phone number on their site to call their booking agent
in London. Perhaps they have gone out of business. Transaero and/or,
their agent in London. Well, I can dream can't I?
Transaero Airlines- by Andrew McChesney
30
April 2005
I recently flew Domodedovo-Gatwick return with no complaints. The plane, a 737-300, arrived on time
both ways, the staff was pleasant, and passengers were actually fed hot meals - an unexpected
gesture considering all the price-cutting going on these days. On the downside, the meals both ways
were clearly barely edible - limp vegetables and tough meat.
Transaero Airlines- by Paul
Witts
1 August 2004
Gatwick to Moscow. 4 hour delay going, 4 hours coming back!
Going out the delay was because of the late in-bound arrival of the aircraft from Dublin.
Transaero don't fly to Dublin!!! Coming back, the airport announcement said the delay was due to
'technical problems'. When we finally boarded, the captain told us it was because of the late
arrival of the inbound aircraft (again)! Being delayed is bad enough, but being lied to just makes
it worse. The 737 had obviously seen better days. Whilst the stewardesses were pretty enough and the food
actually good, I longed for the quiet efficiency of Aeroflot!
Transaero Airlines- by Peter Schulz
8 February 2004
I flew Transaero from Ekaterinburg, Russia to Moscow, Russia this year. I must say I am impressed by
the service onboard the small Boeing 737. The stewards spoke English and did not seem to be bothered
by any request and they practically supplied us with food throughout the whole flight. Right after
take-off champagne was served then soft drinks and a little later one of two options for hot
breakfast (pancakes or omelet both accompanied by really nice salmon and wine and tea or coffee). I
did not expect that much from a cheap two hour flight where I even got an amazing youth discount of
20 percent (if you are under 25).
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