TRANSAERO AIRLINES review : 31 May 2008 : by S Magoo

Customer Rating : 4/5

Moscow to Amritsar return. B767 with excellent inflight entertainment, Crew speaking good english. Excellent Indian food on return flight. Would fly with Transaero again.

Transaero Airlines review by D Engl

23 May 2008  Customer Trip Rating :

LHR–DME on a code-share with BMI. Expected more specially on a code share with a western Airlines. Very poor English from the cabin attendant. Cabin crew not at al interested in the passengers no smile or other welcoming gesture. Flight left on time though. Again as a code-share flight would expect more. Otherwise could book direct with them. Not to be recommended.

Transaero Airlines review by R King

18 October 2007  Customer Trip Rating :

Moscow to Yuzhno Sakhalinsk. The aircraft was very old, and showing its age inside. The seats in business class did not recline very far, and were not the sort passengers are accustomed to on flights of this length (8-9 hours), which made for a fairly uncomfortable triup.

Transaero Airlines review by Gavin Stewart

18 October 2007  Customer Trip Rating :

DME-LHR on a code-share with BMI. Not a bad experience but the 737-400 was very inferior to BMI's A320. Grey leather seats looked and felt old. Tight seat pitch, and short backrest not the most comfortable. Zero IFE. Very poor English language announcements, perhaps to be expected but on a code- share with UK carrier one would expect better. Passengers allowed to flout minor rules eg. reclining on take-off, bins left open on landing. On arrival the pilot switched off seat belt sign before he'd reached the airbridge - pax wandering around as plane lurched onto the stand! However, excellent friendly FAs who put some effort in. Food pretty good, and repeated passes with the drinks trolley.

Transaero Airlines review by Chris McQuaid

30 August 2007  Customer Trip Rating :

St Petersburg to Moscow (DME) after booking through their website - easy process, instant confirmation. Check-in at Pulkovo was a breeze (e-ticket), bus from terminal gate to plane only took 2 minutes. Much better snack and service than Aeroflot, which I had used SVO-LED (good English spoken on both, but the Transaero captain also used English in his flight comments). I would recommend them, and fly with them again on routes not served by Siberian.

Transaero Airlines review by Yevheniy Kahanovych

17 July 2007  Customer Trip Rating :

Flew Transaero 4 times during last 2 weeks, between Moscow and St. Petersburg and between Moscow and Kiev. Very inefficient check-in everywhere. Online check-in didn't display boarding passes in printable format, so had to go to the airport desk where confused agent spent 20 minutes trying to settle me for my flights. Airport check-in was very slow at Domodedovo, Paveletsky station and in Borispol. Equally slow unsmiling agents, very polite in Pulkovo though. All the planes (737-400/300) were clean, but very cramped seat pitch. Broken armrests and tables on the three flights out of four. As Transaero lease their planes after different carriers, types of seats (wide, narrow, good recline, almost no recline, leather, fabric) and pitch vary from plane to plane, there is no standard across their fleet. Flight crews were moderately polite, but robotic, with no smiles and no reaction to passenger calls. The food was edible, but the portions were tiny. On the two flights out of four I was skipped during tea service, and didn't get tea even when asked. 2 star airline with cheap customer service, without well thought service procedures and high prices. However, safely delivers you from A to B and will remain my first choice for Russian domestic flights, but between Kiev and Moscow I will switch back to Aerosvit. Actually, be aware of their baggage policy. They don't allow more than 5 kg cabin baggage. It depends on the agent whether you will be charged for this or not and whether you'll be allowed to bring your laptop onboard if it is heavier than 5 kg together with the bag or will be asked to put it to checked bag.

Transaero Airlines review by Vladimir Rouvinski

22 June 2007  Customer Trip Rating : n/a

Moscow to Novosibirsk and return. Perfect flights, no complaints at all. In Moscow, excellent link to Domodedovo airport by "Airport Express" from Paveletsky (the airline pays the fare for you both when you leave for the airport and return from your trip!). Fast and professional check-in, smile onboard, good food and amenities. Comparable to an international flight within Europe. Surprised to see that most of the flight attendants are male. Novosibirsk domestic terminal improved a lot, very comfortable. Would fly with Transaero again.

Transaero Airlines review by Steve Johnson

5 July 2006  Customer Trip Rating : n/a

Done three return journeys from Gatwick to Domodedovo, all on time, all with reasonably edible food and very pleasant cabin staff. Am I just lucky?

Transaero Airlines- by Ron Waugh

1 June 2006

My experience with Transaero Airlines is not good. I was initially attracted to using the airline when I heard that they had direct flights between Moscow and Edinburgh. I booked to travel from there to Moscow about 18 months ago, but the flight was cancelled just 48 hours before departure, and I had to fly - at my own expense - to Gatwick to catch their flight to Moscow from there. The same extra expense was involved on the return flight. Last November, I made the mistake of booking a Transaero flight from Novosibirsk to Moscow . There were "technical difficulties", and the flight was delayed for 24 hours. They did put me up in a hotel overnight, but it was a low grade hotel, the food poor, the room very basic - there were no private facilities. Due to this delay, I lost the cost of a one-night stay I had booked in a 4-star Moscow hotel. The other point I should add is that their web page has only recently improved from 'diabolical' to very bad. I can't even find a working 'phone number on their site to call their booking agent in London. Perhaps they have gone out of business. Transaero and/or, their agent in London. Well, I can dream can't I?

Transaero Airlines- by Andrew McChesney

30 April 2005

I recently flew Domodedovo-Gatwick return with no complaints. The plane, a 737-300, arrived on time both ways, the staff was pleasant, and passengers were actually fed hot meals - an unexpected gesture considering all the price-cutting going on these days. On the downside, the meals both ways were clearly barely edible - limp vegetables and tough meat.

Transaero Airlines- by Paul Witts

1 August 2004

Gatwick to Moscow. 4 hour delay going, 4 hours coming back! Going out the delay was because of the late in-bound arrival of the aircraft from Dublin. Transaero don't fly to Dublin!!! Coming back, the airport announcement said the delay was due to 'technical problems'. When we finally boarded, the captain told us it was because of the late arrival of the inbound aircraft (again)! Being delayed is bad enough, but being lied to just makes it worse. The 737 had obviously seen better days. Whilst the stewardesses were pretty enough and the food actually good, I longed for the quiet efficiency of Aeroflot!

Transaero Airlines- by Peter Schulz

8 February 2004

I flew Transaero from Ekaterinburg, Russia to Moscow, Russia this year. I must say I am impressed by the service onboard the small Boeing 737. The stewards spoke English and did not seem to be bothered by any request and they practically supplied us with food throughout the whole flight. Right after take-off champagne was served then soft drinks and a little later one of two options for hot breakfast (pancakes or omelet both accompanied by really nice salmon and wine and tea or coffee). I did not expect that much from a cheap two hour flight where I even got an amazing youth discount of 20 percent (if you are under 25).

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