TIGER AIRWAYS  Passenger Reviews and Passenger Trip Reports

TIGER AIRWAYS customer review :  11 November 2009 by A Bancilhon   (Australia)

Booked a return ticket from Melbourne with Tiger. We were supposed to leave Melbourne at 3.30pm - plane delayed 3 times in the afternoon and throughout the evening adding up to a total of 3.30 hours of delay and almost missed our airport shuttle bus in Sydney. On the way back we arrived at Sydney airport at 12pm - to catch our 2.15pm flight and once again they cancelled the 12.15pm flight and had to put these passengers on our plane which was now full - so they had to put us on the 5.15pm flight - another 3hours. In both instances Tiger did not explain why flights were delayed or apologized. So If you are tossing and turning I suggest you spend the extra dollar instead of having to hang around airports and having to deal with rude and unhelpful staff that will spoil your holidays

TIGER AIRWAYS customer review :  8 November 2009 by F Lanquetin   (Germany)

Jakarta-Singapore. Booked approx. 10 days ahead and was able to secure a fare at around 30 USD incl 20kg of luggage and fee for CC payment. Check-in in Jakarta was efficient and friendly. Flight on time. Cabin crew friendly. A319 looked clean and in good condition. Seats are basic but confortable. Flight only 40% full and flight attendants offered exit seats to me and some other passenger once boarding was completed. Flight attendants were friendly. Service is pay on board, however they offer free nuts, which is a nice touch. In Singapore they serve the budget terminal, which is actually quite good. There is a free shuttle running round the clock to Terminal 2, where busses and MRT is available. Tiger Air offered very good value for money, clean and modern aircraft and friendly crew. Would definitely fly them again.

TIGER AIRWAYS customer review :  28 October 2009 by D Felton   (Australia)

Tiger appears to employ a policy of cancelling flights at the very last minute - especially if passenger numbers are insufficient to make it commercially viable. We had three adults (two elderly) and three children under 8 booked to fly Melb-Canb at 10.30am. We checked twice on the morning of the flight to ensure all was well and were assured it was so. Half an hour before the flight it was cancelled and we were told to travel on the 3.3opm flight to Canberra that afternoon. Just appalling. Try spending another five hours in a shoddy airport terminal with young children. Fortunately we were able to rebook - at full price - on a real airline just an hour later. No apologies and no refunds from Tiger. As an essential service, why are they not forced to meet a minimum service level?

TIGER AIRWAYS customer review :  26 October 2009 by Matt Rennie   (Australia)

SYD-MEL day return. SYD check-in less than 5 mins, MEL check-in 15 mins. Both flights departed on time. Crew friendly, A320 cabin clean, buy-on-board menu a tad limited but does the trick for an hour flight. Pilots provided detailed info prior to take-off and during the flight. The MEL Arrivals "shed" is comedy. This is the 2nd time I've used Tiger - amazingly cheap prices combined with good experiences so far.

TIGER AIRWAYS customer review :  13 October 2009 by J Wysoke   (Australia)

Adelaide to Melbourne on Tiger airways. Stood in the check in queue for 45 minutes only to be told at the counter that the flight had been cancelled - no prior notification given. So had to pay premium price on Qantas. Three days later had to fly from Melbourne to Adelaide and exactly the same scenario again. Six weeks down the line I am still waiting for a refund. Staff gave no explanations, no feedback and no help in rescheduling.

TIGER AIRWAYS customer review :  13 October 2009 by G Lim   (Singapore)

SIN-HAN-SIN on an A320. Both flights on time, although boarding was always a bit of a mad rush. Many passengers sitting in the front of the plane insisted on boarding first and caused a jam. One flight attendant got mad and told off a passenger at one point (it was most hilarious). Flight was uneventful and the FAs quickly became salespersons once the plane was airborne. Lavatories were not that clean, but acceptable. For the price paid, it served its purpose.

TIGER AIRWAYS customer review :  13 October 2009 by M Reid   (Australia)

Couldn't really fault them, except the excessive walk to the terminal in Melbourne and an excessive wait for baggage. You do have to be at the airport very early and this can create a good deal of stress as check in closes 45 minutes before scheduled departure. If stuck in traffic or other unexpected delay this is quite a worry. We experienced a black out in the terminal whilst waiting to board in Melbourne which in turn created a bit of a delay and there was a delay from the Launceston end also.

TIGER AIRWAYS customer review :  1 October 2009 by Ken Ong   (Australia)

Melbourne to Canberra. Got through the gate and walked to the plane (heavy rain and strong wind), prepare to board the plane, only to be stopped at stairway and no explanations were given. All passengers were out on the rain for at least 15 minutes before they told us to turn around and walk back to where we came from. Then we were asked to board the plane next to it instead! Everyone were soaked and cold! Canberra to Melbourne flight was delayed for 3.5 hours! No explanation given. We spent almost 6 hours in the airport, with a tired and sleepy kid at 10pm! Boarded the plane, the crews were rude and non-apologetic at all! The crews are just the worst I have seen so far. First time flying with Tiger, and for sure, it will be the last time.

TIGER AIRWAYS customer review :  1 October 2009 by David Harrington   (Australia)

SYD-MEL. Having not flown Tiger for a long time after recent (and expensive) experiences, I flew one of their evening Melbourne bound services. Flight was eventually canceled. They cited "Technical Issues", or in other words "We are going to miss the 11pm curfew". It was just another situation that they cannot handle. They offered a refund or a service tomorrow, and considering I was using a Credit Voucher from my last canceled Tiger flight I just gave up. The staff did not seem to care about it and we didn't even get notification of this cancellation until we reached the airport which angered me due to there being a service 2 hours prior and easily could have made it. In the end I went to Virgin and used some Velocity points and got on a flight at the same time. Last time with Tiger, and I strongly advise those to spend little bit extra and fly another carrier.

TIGER AIRWAYS customer review :  28 September 2009 by K Leach   (Australia)

Upset and angry at Tiger for their incompetence. Arrived at airport with plenty of time (2.5 hours) to see flight cancelled with no warning (no texts, calls, emails). Filled in form with our details and are hoping for a refund. Next flight was 2 days time (how convenient). The excuse they gave us was that the plane would not meet the curfew time when landing in Adelaide (from Perth). Well it's not the passengers fault that Tiger can't keep to a schedule! Lost money on taxi transfers, half of our accommodation we still had to pay, putting our cats in to the cattery for a long weekend, cost of a day trip we booked. Not happy seeing that I booked and paid for everything 5 months ago and they stuff it all up a few hours before we're meant to be leaving. Will never bother to book with Tiger again, I am hundreds of dollars down and sad I can't take the mini holiday I waited months to take. I can't believe that I have flown around the world with no problems then have to deal with incompetence flying from one Oz state to the other. They don't think or care about the people that it affects.

TIGER AIRWAYS customer review :  24 September 2009 by Brett Ashman-Steel   (Australia)

We arrived at Adelaide airport on 21st September, for our return flight to Sydney. Joined the long check-in line to discover that only one counter was open. After an hour in the line, my luggage was checked in and I was informed that the flight was delayed by 30 mins due to poor weather. We made our way though to the departures lounge, ate a meal and then went to the gate. It was then we were informed by PA system that the flight had been cancelled and we were instructed to collect our luggage and attend the checkin counter for a rebooking or a refund. There was so much confusion at the checkin counter. Communication was not forthcoming and passengers were frustrated. The organisation of such in incident was extremely poor. People wanted answers, but no staff from Tiger could provide them. Tiger Airways were heartless, not caring less about their passengers and leaving them stranded at Adelaide, only offering them a flight home one week later. I opted to drive home from Adelaide, a trip that took 17 hours.

TIGER AIRWAYS customer review :  22 September 2009 by J Wilkinson   (Australia)

SYD-MEL return. Check in fast and efficient during 1st leg - assigned exit row with no extra charge, departed 15mins late with no explanation. Crew friendly and attentive on both trips, inflight menu adequate for very short journey. Arrivals at MEL is a bit of hike from the stand but not unreasonable. All in all found the product comparable to Jetstar at a cheaper price.

TIGER AIRWAYS customer review :  18 September 2009 by M Chan   (Australia)

Melbourne-Sydney return. I bought the "free tickets" from the promotion months ago which only paid the airport taxes. Melb-Syd flight was fantastic, on-time, staff professionas. Syd-Melb flight was 3 hours delay - staff helpful and did answer your question. I won't recommend this airline for business travel if you're tight on schedule, as if anything can happen which delay the schedule, and Tiger doesn't seem to have extra resources to deal with it immediately. However, you get what you paid for and for leisure travel this is a good one and value for money.