Tiger Airways  Passenger Reviews and Tiger Airways Customer Trip Reports

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TIGER AIRWAYS customer review :  17 March 2010 by P Brander   (Australia)

Gold Coast - Melbourne return. Got a cheap fare of $50 for this flight with only carry-on baggage. Check-in at Gold Coast a breeze and while the terminal is very basic, this is a low cost airline. Paid the extra $7 to assign a front seat for this flight and as it was not 70% full, there was plenty of space around. Cabin crew friendly and service was efficient. The return flight was a late afternoon departure and while I was told by everyone in Melbourne that Tiger is always delayed, I was pleasantly surprised that again we departed on time and arrived early. It is quite a walk from the terminal to the aircraft which was a bit of a struggle for some elderly passengers. Flight was comfortable, cabin crew efficient and seats are OK - just don't expect anything fancy.

TIGER AIRWAYS customer review :  16 March 2010 by A Tiong   (Singapore)

Perth - Singapore. Flight was delayed for 1.5 hours due to late inbound from Singapore. I found the flight to be extremely uncomfortable for a 5 hour flight to SIN. Jetstar beats Tiger on LCC flight between Perth and Singapore.

TIGER AIRWAYS customer review :  9 March 2010 by J Ng   (Australia)

Its check in closes 45 min as to 30 compared to most other LCC operators. Paying a price of AUD$230 (incl taxes and things) for two return between Sydney and Melbourne is cheaper than on the bus. Just be reminded they are strict about the time of check in. They will not let you on no matter who you are nor whatever reason you have, full stop! Also they are very strict on carry on luggage, even if its 1kg over the 7kg limit, you will have to pay. If I have to pay similar prices to what Qantas, Jetstar and Virgin Blue is charging, its quite obvious I won't fly with Tiger. One thing that i did not like about Tiger is its terminal at Melbourne airport. No Airbridge and passengers have to walk under weather to a rather primitive, awful and dirty building and it is a few hundred meters away from the main terminal.

TIGER AIRWAYS customer review :  9 March 2010 by S Chia   (Singapore)

SIN-HKT-SIN. Budget terminal in Singapore is simple but pleasant enough. Adequate shopping at terminal. Granted the terminal is not carpeted, other facilities are more than capable to handle the holiday rush. Booking was a little confusing compared to SQ's online booking system but successful in the end. Flight was delayed before takeoff with notice via email. As the delay caused major inconvenience to our schedule, Tiger changed us to another flight without charge. Call centre staff was polite. Plane new, crew polite. I think the seat pitch is adequate for Asian. Magazine on board to keep passenger occupied.

TIGER AIRWAYS customer review :  4 March 2010 by M Krollig   (Australia)

I am a regular passenger between Adelaide and Alice Springs and in the last 2 years Tiger has only been late once and that was due to a mechanical problem which was relayed to the passengers. Overall I believe it to be a safe and cheap way of flying.

TIGER AIRWAYS customer review :  1 March 2010 by Catherine Jennings   (Australia)

The original fare was good but service was terrible. I was 10 minutes late for their arbitrary cut-off time for check in and although I had hand luggage only, I was not allowed onto my booked flight, which wasn't due to depart for another 45 minutes, and was made to pay another $70 to board the next available flight. When I got through security, they were making the first call for my original flight. The staff at check in were completely unsympathetic to the point of being down right rude to me. I was complaining about the situation to an airport security officer, who told me Tiger Airways are notorious for this sort of thing and it's basically how they make their money.

TIGER AIRWAYS customer review :  1 March 2010 by J Wyllie   (Australia)

Melbourne to Gold Coast, arrived to check in early, and friendly staff at counter. A320 clean, seats fairly comfy, onboard menu ok, FAs friendly, arrived on time. Was dubious flying Tiger after some bad publicity however this trip went off without a hitch. Have flown Tiger Airways competitors and find them comparable, would fly with them again.

TIGER AIRWAYS customer review :  22 February 2010 by Steffen Scherer   (India)

I'm flying Tiger for approx. 4 years now. In the beginning Macau-Clark-Macau, sometimes delays of 30 minutes, but never cancelations. Since about 2 years I or my family is flying frequently Clark-Singapore-Chennai and back. Up to today without any problem. In case of delay, always acceptable, seat comfort is as good or better as with other low cost couriers, service okay, prices are mostly very competitive.

TIGER AIRWAYS customer review :  18 February 2010 by Adnan Mir   (Australia)

SIN-CGK. Arrived at the low cost terminal two hours before the flight departure time to learn my flight was retimed by nearly six hours! No email sent or telephone call from the airline. No earlier flight to Jakarta so had to spend most of this time at Changi Airport. Fairly disappointed by Tiger Airways with this experience. Onboard service for a low cost airline is good.

TIGER AIRWAYS customer review :  17 February 2010 by J Tratt   (Australia)

We have flown direct from Mackay to Melbourne on two occasions and found the service to be fine, staff professional and no complaints. We like the direct flight no delays or having to change planes at Brisbane, however concerned as we heard rumors that they will be cancelling the Mackay to Melbourne flight which will be very disappointing.

TIGER AIRWAYS customer review :  11 February 2010 by Jacqueline Campbell   (Singapore)

We booked a flight From Singapore to Langkawi - out 13 Feb, back 16 Feb. After that there was an email few weeks later to say change of flight time, but still same day. Then 2 days before scheduled flights - and I've booked hotel in Langkawi already by then - an email reminder for the flight simply said that our flight is now leaving Sunday and coming back on Wednesday. And when I called to demand explanation for the change and the lack of prior notification, the operator on the other line didn't like my attitude! Appalled and disgusted at the lack of service. And of course the website doesn't have a feedback tab! Last time ever am I going to use this airline.

TIGER AIRWAYS customer review :  10 February 2010 by D Anderson   (New Zealand)

Huge queue and very disorganised. Abrupt check-in agents (having been one myself we would have been reprimanded for that sort of attitude). Flight was late, poor announcements. For safety demo no-one could understand the ISD. They had run out of a number of food options. Will not travel them again - buyer beware!

TIGER AIRWAYS customer review :  8 February 2010 by Mike Stroud   (Australia)

Have flown with Tiger about 10 times over the past 18 months most recently MEL-SYD-MEL last weekend. With one exception (a fierce electrical storm closing the airport for over an hour) all flights have been close to or on time. Been fortunate enough not to be cancelled at any stage which seems to be the most common gripe. As long as you realise you need to play by thier rules (check in times and baggage weights), the service offered is not what some people who flew in the 1960's and 70's were used to and the seating is cramped I really can't see that they are much different to the competition. They are often the most cost effective and if you consider only a few years back it frequently cost $300 or more return on the above route (discount) the $56 I paid is incredible value. If I drove I would get to about Holbrook on that amount of petrol! The industry has changed and if you want to pay more there are carriers that will give you a differing experience. At least we have the choice now.

TIGER AIRWAYS customer review :  5 February 2010 by Jarrod McCloughan   (Australia)

Flew SYD-MEL-SYD in January for the Australian Open. Check-in at Sydney was a breeze. Was over and done with in 3 minutes. The queues for Virgin Blue and Jetstar were horrific. Off to a good start. Flight was 15 mins late arriving and departing. No big deal. There were delays at both Sydney and Melbourne. We even slowed down due to Air Traffic control in Melbourne. Walked the long distance to the baggage collection. With 2 flights arriving at once, it was very crowded. There were about 300 or so people in this small area with no walls or aircon. The flight itself was okay. It is a short hour flight. It is just like taking a train or bus to work. Legroom is limited, but fine for an hour. Flight coming back was okay too. The Tiger Terminal is okay, though it is clear expansion is needed. With 3 flights checking in, the queue was out the door. Took about 10 minutes of waiting in the queue. at least all the 8 desks were open. The terminal reminded me of Avalon, except there were less windows. There were a few places to eat and a Newsagent and Surf Shop. One thing to note is that only passengers are allowed through to Departures. I have never seen this before for an Australian Domestic flight leaving a Domestic Terminal. Flight back was around 80% full, so they are getting decent loads. I just wish they had more Sydney to Melbourne flights and an early morning flight from Sydney would be great. I've flown with Tiger three times now, and on each occasion has been fine. Fingers crossed it remains that way.

TIGER AIRWAYS customer review :  28 January 2010 by B Vincent   (Australia)

SIN-SGN early morning check-in after arriving from PER. The budget terminal is a huge step down from the other Changi terminals, but there is an improving range of shops and services. Boarding was interesting - passengers are shepherded into roped-off pens which are released onto the aircraft one at a time, irrespective of seat location. The seats were 29 inch pitch and had AV controls (there were no screens) and ashtrays - almost as if they had been salvaged from another plane. In fact the aircraft interior was very shabby - upholstery was frayed, cushion supports sagging, carpets torn, and some seats were patched with duct tape. At least we arrived in one piece.