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Tiger Airways passenger reviews, Tiger Airways customer reviews, compare Tiger Airways reviews


TIGER AIRWAYS   passenger reviews

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  Reviews = 98



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Customer Rating = from 1.0 (very poor) to 5.0 (excellent)





TIGER AIRWAYS review : 7 May 2008 : by R Koster

Customer Rating : 4/5

4 Star Rating

ADL-MEL-NTL return. Reassuring to be flying in new aircraft. Aircraft clean except for chewing gum lodged in between safety card and on-board menu on a couple of flights. FAs friendly. Food and drink service is quickly gotten out of the way early into each flight with FAs spending a lot of time just standing around. Seat pitch seemed on a par with Jetstar. Grey decor nicer than Jetstar's black. Check in at Melbourne could be better in terms of crowd control - pax waiting for check-in to open mill around the front entrance making entry difficult for incoming pax. Walk across tarmac interesting if you're a plane spotter; though not so good in the pouring rain with no umbrella. Would fly Tiger again on short haul - maybe not long haul. The distractions of a full service carrier probably also help to ease the tensions of a nervous flyer!


TIGER AIRWAYS review : 5 May 2008 : by David Harrington

Customer Rating : 5/5

5 Star Rating

Melbourne-Coolangatta-Melbourne. Boarding process fast and efficient. Cabin crew were like Virgin, very happy. Food at a cheap price and inflight magazine was goodd.


TIGER AIRWAYS review : 5 May 2008 : by R Furst

Customer Rating : 5/5

5 Star Rating

MEL-LST-MEL. Check-in smooth, bit of a walk to the terminal. Once on the plane, cabin crew were polite and friendly. Plane was new and clean. Flight was on time, food I paid for was nice. For a budget airline they are very good. Could not really fault them at all.


TIGER AIRWAYS review : 30 April 2008 : by Malcolm Chapman

Customer Rating : 4/5

4 Star Rating

Cheap return from KL to Singapore. Planes arrived on time and were clean. Less of a scramble than Air Asia as seat numbers are assigned. Budget erminal in Singapore better than LCCT at KLIA. Overall a better product than Air Asia - doesn't feel as cheap!


TIGER AIRWAYS review : 29 April 2008 : by Eric Giddio

Customer Rating : 4/5

4 Star Rating

MEL-LST-MEL. Still can't believe that for 2 adults return, the entire trip cost $48! Reliability a bit of an issue and as others have commented the hike from the a/c to T4 is a pain. Nonetheless, if you like to keep things tight, Tiger's fares are hard to beat


TIGER AIRWAYS review : 28 April 2008 : by G Smith

Customer Rating : 4/5

4 Star Rating

Melb-Gold Coast return. Check in went smoothly - pre-paid for Golf Clubs. Flight good, didn't buy food but prices were reasonable -they even have small bottles of bubbly if you're into that! Return journey was the same - no problems. Boarding system more organised than JetStar. Seats are a bit smaller but for a short flight it was OK. Climbing the stairs to the plane, the walking from the plane to the terminal and smaller seats might be a problem for the elderly. Planes were new, pilot welcomed you aboard, crew smiley. Play by the rules eg. arrive in plenty of time, pre pay for any extras like golf clubs, extra baggage weight etc. and you should have no problems. Some people seem to blame the airline for their own ignorance. Would have no hesitation in flying Tiger again.


TIGER AIRWAYS review : 23 April 2008 : by M Runney

Customer Rating : 1/5

1 Star Rating

I have booked a number of flights with TT but yet to actually fly them. I keep getting emails for me to accept time changes on my upcoming flights. That's OK once but twice ??? Looking on the internet as if to book the same flight the webpage shows yet a different time. So that's 3 different times I have for MEL-DRW. Trying to contact them isn't coming up with anything, either the phone is engaged or the initial recorded message is so distant that you can't even hear what's being said. So I faxed them over a week ago, then emailed a few days ago. Needless to say they haven't replied. Am excited about Tiger, think it will be a good thing and some of the reviews here are really positive. I'm just wondering about whether to rebook on other airlines because if my booking experience is anything to go by, I'm scared as hell by the actual flight. Oh - and trying to look at my booking on the website by putting res number and surname just shows Error messages. Good grief !


Tiger Airways review by R Maynard

23 April 2008  Customer Trip Rating : 3 Star Rating

Flew family of 4 round trip DRW to MEL for $445 on special! Plane pretty new (Airbus A320), for sale refreshments reasonably priced. Seats painfully small and torturous if you try to sleep; walk on tarmac at Tullamarine was a long trudge to Term 4. Can't beat sale price but if you can find a near comparable fare on Jet Star or Virgin, and you are tall or wide or flight is 4 hours or more - pay a little more and take it.

Tiger Airways review by N Fernley

16 April 2008  Customer Trip Rating : 2 Star Rating

Perth - Melbourne flight. Huge problems with Daylight Saving Times changing - Tiger dealt efficiently changing my flight back a day free of charge as I was due to arrive in Melbourne before I had even left Perth! If you fly and have asthma please make sure you have your puffer handy - Tiger Airlines do not carry Ventolin as a basic first aid item. I was shocked to find this out when a fellow passenger had difficulties breathing (he was not asthmatic) - answer from staff - make sure you keep breathing. I was dumbfounded. If it wasn't for my puffer, poor guy would be very sick. Ventolin should be a very basic first aid item and considering the hostess was more concerned with the fact she wanted all the safety manuals at the front of all pouches to save time at change over - I was shocked.

Tiger Airways review by Martin John

15 April 2008  Customer Trip Rating : 3 Star Rating

CBR-MEL and return. Tiger's IT system went down on the outward flight - they had to people check in manually with paper tickets. Flight delayed 2 hours. Melbourne arrival is a joke - you have to walk about 500m from the tarmac to an outdoor shed that is the baggage carosel. Return flight however was a breeze, easy check-in and arrived on time. The flight itself - imagine you are on a school bus with wings. My main gripe about Tiger is the seat pitch - 2 inches smaller than JetStar and at 6'3" you really notice. Tall people have to rest their knees on the seat in front, and seats only recline a couple of inches. I would only take this flight on short haul - if you want to go to Singapore from Australia book the exit row seats, even if you're short!

Tiger Airways review by Debra Bryant

11 April 2008  Customer Trip Rating : 5 Star Rating

We flew (a group of ten) Singapore to Krabi return. Excellent flight no different from flying with Virgin or other budget airlines in Australia. The only thing I would say is just be a little careful with excess weight - 15 kilos is their written maximum before charges incur, although in saying that my case was marginally over and there were no extra charges.

Tiger Airways review by J Outschoorn

11 April 2008  Customer Trip Rating : 3 Star Rating

SIN-PER-SIN. First leg PER-SIN was diabolical. Check-in was a breeze with no queue 1.5hrs ahead of flight. Incoming flight arrives from SIN and while opening the door the crew accidentally deploy the escape chute. Takes 30min for ground staff to decide what to do. Flight scheduled to leave at 22.30 when we are informed that they are looking for volunteers to stay behind. First 11 rows of aircraft cannot be seated due to the lack of a slide. This process takes 1.5hrs after offering enticements and threats. Finally 66pax opt to stay behind. Remaining pax board and we sit on the aircraft for a further 1.5hrs until PA system is fixed and baggage offloaded. Flight crew in a bit of disarray as seating not assigned anymore. Once underway things settle down but we arrive 3hrs late. Not even a free bottle of water for the discomfort. We have our own water and a few snacks which were consumed without any problems. SIN-PER return leg different. Check-in once again a breeze with no queue 1.5hrs before flight. Flight right on time. We have a lot more of our own food and drink for return flight, again no worries. Their hot food seemed pretty good. Seat pitch definitely smaller than most economy cabins and seats are bare minimum in comfort as well. Tall people be warned! Advice - Given the cost savings over other airlines, Tiger is a worthy alternative if you have some degree of flexibility with your travel. Use some of the savings and buy travel insurance if you have connecting flights on other airlines or allow plenty of transit time for delays. Also recommend paying for the luggage upsize (which we did) as 15kg does not go far and saves arguments cost and stress at the check-in. The cost is per journey and not per sector therefore reasonable. At the end of the day you get what you pay for with Tiger.

Tiger Airways review by Robert Allan

9 April 2008  Customer Trip Rating : 5 Star Rating

PER-Phuket return. Plenty of room, superb cabin crew, food and drink very good. No problem with Budget Terminal at Singapore. Could not fault anything.

Tiger Airways review by K Devenish

8 April 2008  Customer Trip Rating : 2 Star Rating

Mackay to Melbourne. Check in good at Mackay, flight good, cabin crew good. Arrivals in Melbourne very basic. Long walk but acceptable for a budget carrier. Arrivals area again very basic but functioned well. Melbourne to Mackay - Check in at Melbourne disgraceful. The check in Manager at Melbourne needs training on how to allocate check in staff to service the flight demand efficiently. The Mackay queue was out the door and down the road with only two check in staff while the Hobart queue had a handful of people but had four check in staff. The Mackay customers treated like cattle while Hobart customers get speedy check in. This leaves a very nasty impression on Mackay customers who fly 5 times as far and would pay several times more than Hobart flyers. Once at the check in the staff were friendly and courteous however not apologetic. Flight was also delayed by two hours, these things happen and there is a priority on safety so this is acceptable however the board was saying that the flight had boarded and closed with no one to explain that the boarding hadn't begun yet. Once boarded the cabin crew on the return flight were courteous and professional and the flight went smoothly once in the air. In the air and in Mackay, Tiger airways are a good alternative to the other airlines but at the Melbourne check in they couldn't run a raffle.

Tiger Airways review by Pete Turner

8 April 2008  Customer Trip Rating : 4 Star Rating

SIN-SGN-SIN and SIN-DRW-MEL. After bad experiences flying Melbourne-Singapore, was pleasantly surprised on the other legs of my trip. From Changi Airport's budget terminal, Tiger's check-in to Saigon was efficient, if reminiscent of an Indian bus terminal. The opening of a second check-in counter resulted in a pushing, scrambling rush to get to the head of the queue - farcical and unnecessary as check-in was quick. Check-in at Saigon was a breeze, ditto check-in to Darwin, with no wait at all. Arrival at Darwin was marred by slow and officious customs and immigration, but I was delighted to find Tiger had four check-in counters open - a complete turnaround from an appalling wait in Darwin three weeks before. DRW-MEL arrived on time at 8 am but lights out straight after take off with no onboard service. Overall, I'd rate Tiger a great choice for super cheap fares on short hops in Asia and within Australia, but I’d think twice about the long haul flights. MEL- DRW-SIN is a tough overnight flight with minimal comfort and service, two baggage check-ins, a two- hour-plus layover at dinky Darwin airport and a 3.50 am arrival – it’s worth paying extra for a direct flight or JetStar does this run at a more reasonable hour.

Tiger Airways review by David Harrington

3 April 2008  Customer Trip Rating : 5 Star Rating

Melbourne-Sunshine Coast-Melbourne. Great service for my connecting flight with Tiger. Check in only had two staff. Crew did an excellent job considering the 95% load factor for school holidays. Frequent updates from captain.

Tiger Airways review by Anton Goralchuk

3 April 2008  Customer Trip Rating : 3 Star Rating

Gold Coast - Melbourne. Tiger has its own terminal ('Terminal 4' which is so funny for this small airport). Check-in was quick - 4 counters in operation. Plane new and clean, FA's professional, food good and very reasonably priced. I ordered my ticket just two days in advance, for just AU$85 - excellent deal. On arrival, baggage arrived in half an hour, which is a shame because their "belt" is a separate one, and located in an open space hangar (walls made of fence) and of course no aircon, and +40 outside and inside). PER-SIN. Check-in fast, boarding quick. Everything else - a nightmare. Plane not clean, rubbish in the seat pockets and on the floor. Small legroom, and because of the poor design of the seats it is nearly impossible to stretch legs. This flight targets Australian consumers and international travellers. So what's the reason to have FA's who can barely understand English? Food prices are only in SG$, which is very strange. They accept AU$, but at a very unfair rate. Hot meals poorly presented, FA just rushed along the corridor. Captain was silent all 5+ hours. In Singapore I meet Australian guys from Perth, and their feelings were the same - horrible. SIN-KUL very short flight, quick check-in, boarding, clean plane, friendly FA's, we arrived well before schedule.

Tiger Airways review by G Williams

31 March 2008  Customer Trip Rating : 1 Star Rating

Be very careful, we booked our daughter 13 years old onto Tiger to fly on her birthday to her grand parents on the sunshine coast. We arrived 1.5 hours early to find that the computers had failed and that there would be delays as everybody had to be checked in manually. We arrived at the front on the queue approx 2 hrs later only to be told that our daughter could not fly as she was not 14 or older - and in their obscure terms and conditions there is a statement but it was not clearly stated on the booking information - they confirmed the flight with my daughters birth date as given. The check in staff were very blunt and unhelpful, the duty manager was rude and just stated that they are ground staff and could not offer any resolution nor refund. Totally unhappy I went next door to the main terminal to the Virgin counter - they assisted us in getting my daughter a flight straight away.

Tiger Airways review by Mark Skinner

25 March 2008  Customer Trip Rating : 4 Star Rating

DRW-SIN-DRW efficiently handled, planes on time both ways, seats comparable to Jetstar and Qantas economy (it feels like the A320 has slightly wider seats). Only problem is with people in the queue arguing about having to pay extra for luggage in excess of 15kg. That takes up extra time. This is a budget airline, it is cheap because of these restrictions, so people wanting to take extra luggage need to be aware of it and travel full fare airlines if they need more 'free' luggage allowance.

Tiger Airways review by David Harrington

25 March 2008  Customer Trip Rating : 5 Star Rating

Melbourne - Coolangatta - Melbourne. Cost much less than rival airlines, and crew friendly and nice. A decent variety of food cam by at good prices that were affordable, and not a rip-off. Flight left earlier, and with a nearly full aircraft, the crew all did excellent job.

Tiger Airways review by G Rickard

23 March 2008  Customer Trip Rating : 4 Star Rating

MEL-DRW-PHUKET via SIN. Crew friendly and service very good, planes clean most looked new and flights left on time. Food okay - it pays to have Singapore currency as you will lose out if paying with Aussie$. We took food onboard (be discreet.) Had difficulty understanding the announcements made by the Asian cabin crew. Check-in at Melbourne and particularly Darwin was well below par even for a budget airline (more staff required at check-in.) Impressed with services at Changi budget terminal, passed through immigration & received luggage in about 20 mins, downside was the 10 hour wait for connecting flight to Phuket (flight rescheduled by Tiger Airways) not a pleasant experience when you have had little sleep and made worse by budget terminal passengers not having access to the transit lounge in the other Terminal. We took shuttle bus to T2 and like other weary travellers fell asleep on chairs at 1 of 2 coffee shops that were open, then at 6am caught MRT (also located at T2) to city centre. On return journey it was raining at Changi, but ground services had provided umbrellas for all passengers to use for the short walk to terminal. Taxis were plentiful outside terminal. T4 at Melbourne airport is a shocker - long walking distances from plane and long wait time for baggage to arrive (in 40 degree heat) in a fenced off area more like a prison exercise yard. Having said all that, I would use Tiger again for domestic and international if the price were right.

Tiger Airways review by Andy Lucas

22 March 2008  Customer Trip Rating : 4 Star Rating

MEL-DWN-SIN-BKK-KBV return. Friendly service and clean planes. This flights cost us about $1700 all up for 3 of us. Its cheaper for us to fly down to MEL to go to Asia we live in N Queensland! Its a budget airline and should not expect anything more.

Tiger Airways review by J Allie

20 March 2008  Customer Trip Rating : 4 Star Rating

MEL-NCL-MEL Excellent service and trip both ways. Checking in fine, collecting baggage in Melbourne a big primitive, but it works. 15kg limit easy to stick to if you want to carry more pay for it don't moan after the fact. I selected my seat and check in staff happy and helpful. Once opened the lines moved quickly, it seemed to be the people who didn't have their ID ready or who were over their baggage limit who held things up, not the check in staff. First time flying with them and extremely happy with their overall performance.

 


 



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