TIGER AIRWAYS review : 7 May 2008 : by R Koster
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Customer Rating : 4/5 |  |
ADL-MEL-NTL return. Reassuring to be flying in new aircraft. Aircraft clean except for chewing gum
lodged in between safety card and on-board menu on a couple of flights. FAs friendly. Food and
drink service is quickly gotten out of the way early into each flight with FAs spending a lot of
time just standing around. Seat pitch seemed on a par with Jetstar. Grey decor nicer than Jetstar's
black. Check in at Melbourne could be better in terms of crowd control - pax waiting for check-in
to open mill around the front entrance making entry difficult for incoming pax. Walk across tarmac
interesting if you're a plane spotter; though not so good in the pouring rain with no umbrella.
Would fly Tiger again on short haul - maybe not long haul. The distractions of a full service
carrier probably also help to ease the tensions of a nervous flyer!
TIGER AIRWAYS review : 5 May 2008 : by David Harrington
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Customer Rating : 5/5 |  |
Melbourne-Coolangatta-Melbourne. Boarding process fast and efficient. Cabin crew were like Virgin,
very happy. Food at a cheap price and inflight magazine was goodd.
TIGER AIRWAYS review : 5 May 2008 : by R Furst
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Customer Rating : 5/5 | |
MEL-LST-MEL. Check-in smooth, bit of a walk to the terminal. Once on the plane, cabin crew were
polite and friendly. Plane was new and clean. Flight was on time, food I paid for was nice. For a
budget airline they are very good. Could not really fault them at all.
TIGER AIRWAYS review : 30 April 2008 : by Malcolm Chapman
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Customer Rating : 4/5 | |
Cheap return from KL to Singapore. Planes arrived on time and were clean. Less of a scramble than
Air Asia as seat numbers are assigned. Budget erminal in Singapore better than LCCT at KLIA. Overall
a better product than Air Asia - doesn't feel as cheap!
TIGER AIRWAYS review : 29 April 2008 : by Eric Giddio
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Customer Rating : 4/5 | |
MEL-LST-MEL. Still can't believe that for 2 adults return, the entire trip cost $48! Reliability a
bit of an issue and as others have commented the hike from the a/c to T4 is a pain. Nonetheless, if
you like to keep things tight, Tiger's fares are hard to beat
TIGER AIRWAYS review : 28 April 2008 : by G Smith
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Customer Rating : 4/5 | |
Melb-Gold Coast return. Check in went smoothly - pre-paid for Golf Clubs. Flight good, didn't buy
food but prices were reasonable -they even have small bottles of bubbly if you're into that! Return
journey was the same - no problems. Boarding system more organised than JetStar. Seats are a bit
smaller but for a short flight it was OK. Climbing the stairs to the plane, the walking from the
plane to the terminal and smaller seats might be a problem for the elderly. Planes were new, pilot
welcomed you aboard, crew smiley. Play by the rules eg. arrive in plenty of time, pre pay for any
extras like golf clubs, extra baggage weight etc. and you should have no problems. Some people seem
to blame the airline for their own ignorance. Would have no hesitation in flying Tiger again.
TIGER AIRWAYS review : 23 April 2008 : by M Runney
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Customer Rating : 1/5 |  |
I have booked a number of flights with TT but yet to actually fly them. I keep getting emails for me
to accept time changes on my upcoming flights. That's OK once but twice ??? Looking on the internet
as if to book the same flight the webpage shows yet a different time. So that's 3 different times I
have for MEL-DRW. Trying to contact them isn't coming up with anything, either the phone is engaged
or the initial recorded message is so distant that you can't even hear what's being said. So I faxed
them over a week ago, then emailed a few days ago. Needless to say they haven't replied. Am excited
about Tiger, think it will be a good thing and some of the reviews here are really positive. I'm
just wondering about whether to rebook on other airlines because if my booking experience is
anything to go by, I'm scared as hell by the actual flight. Oh - and trying to look at my booking on
the website by putting res number and surname just shows Error messages. Good grief !
Tiger Airways review by R Maynard
23 April 2008 Customer Trip Rating : 
Flew family of 4 round trip DRW to MEL for $445 on special! Plane pretty new (Airbus A320), for sale
refreshments reasonably priced. Seats painfully small and torturous if you try to sleep; walk on
tarmac at Tullamarine was a long trudge to Term 4. Can't beat sale price but if you can find a near
comparable fare on Jet Star or Virgin, and you are tall or wide or flight is 4 hours or more - pay a
little more and take it.
Tiger Airways review by N Fernley
16 April 2008 Customer Trip Rating : 
Perth - Melbourne flight. Huge problems with Daylight Saving Times changing - Tiger dealt
efficiently changing my flight back a day free of charge as I was due to arrive in Melbourne before
I had even left Perth! If you fly and have asthma please make sure you have your puffer handy -
Tiger Airlines do not carry Ventolin as a basic first aid item. I was shocked to find this out when
a fellow passenger had difficulties breathing (he was not asthmatic) - answer from staff - make sure
you keep breathing. I was dumbfounded. If it wasn't for my puffer, poor guy would be very sick.
Ventolin should be a very basic first aid item and considering the hostess was more concerned with
the fact she wanted all the safety manuals at the front of all pouches to save time at change over -
I was shocked.
Tiger Airways review by Martin John
15 April 2008 Customer Trip Rating :
CBR-MEL and return. Tiger's IT system went down on the outward flight - they had to people check in
manually with paper tickets. Flight delayed 2 hours. Melbourne arrival is a joke - you have to walk
about 500m from the tarmac to an outdoor shed that is the baggage carosel. Return flight however was
a breeze, easy check-in and arrived on time. The flight itself - imagine you are on a school bus
with wings. My main gripe about Tiger is the seat pitch - 2 inches smaller than JetStar and at 6'3"
you really notice. Tall people have to rest their knees on the seat in front, and seats only recline
a couple of inches. I would only take this flight on short haul - if you want to go to Singapore
from Australia book the exit row seats, even if you're short!
Tiger Airways review by Debra Bryant
11 April 2008 Customer Trip Rating : 
We flew (a group of ten) Singapore to Krabi return. Excellent flight no different from flying with
Virgin or other budget airlines in Australia. The only thing I would say is just be a little careful
with excess weight - 15 kilos is their written maximum before charges incur, although in saying that
my case was marginally over and there were no extra charges.
Tiger Airways review by J Outschoorn
11 April 2008 Customer Trip Rating :
SIN-PER-SIN. First leg PER-SIN was diabolical. Check-in was a breeze with no queue 1.5hrs ahead of
flight. Incoming flight arrives from SIN and while opening the door the crew accidentally deploy the
escape chute. Takes 30min for ground staff to decide what to do. Flight scheduled to leave at 22.30
when we are informed that they are looking for volunteers to stay behind. First 11 rows of aircraft
cannot be seated due to the lack of a slide. This process takes 1.5hrs after offering enticements
and threats. Finally 66pax opt to stay behind. Remaining pax board and we sit on the aircraft for a
further 1.5hrs until PA system is fixed and baggage offloaded. Flight crew in a bit of disarray as
seating not assigned anymore. Once underway things settle down but we arrive 3hrs late. Not even a
free bottle of water for the discomfort. We have our own water and a few snacks which were consumed
without any problems. SIN-PER return leg different. Check-in once again a breeze with no queue
1.5hrs before flight. Flight right on time. We have a lot more of our own food and drink for return
flight, again no worries. Their hot food seemed pretty good. Seat pitch definitely smaller than most
economy cabins and seats are bare minimum in comfort as well. Tall people be warned! Advice - Given
the cost savings over other airlines, Tiger is a worthy alternative if you have some degree of
flexibility with your travel. Use some of the savings and buy travel insurance if you have
connecting flights on other airlines or allow plenty of transit time for delays. Also recommend
paying for the luggage upsize (which we did) as 15kg does not go far and saves arguments cost and
stress at the check-in. The cost is per journey and not per sector therefore reasonable. At the end
of the day you get what you pay for with Tiger.
Tiger Airways review by Robert Allan
9 April 2008 Customer Trip Rating :
PER-Phuket return. Plenty of room, superb cabin crew, food and drink very good. No problem with
Budget Terminal at Singapore. Could not fault anything.
Tiger Airways review by K Devenish
8 April 2008 Customer Trip Rating :
Mackay to Melbourne. Check in good at Mackay, flight good, cabin crew good. Arrivals in Melbourne
very basic. Long walk but acceptable for a budget carrier. Arrivals area again very basic but
functioned well. Melbourne to Mackay - Check in at Melbourne disgraceful. The check in Manager at
Melbourne needs training on how to allocate check in staff to service the flight demand efficiently.
The Mackay queue was out the door and down the road with only two check in staff while the Hobart
queue had a handful of people but had four check in staff. The Mackay customers treated like cattle
while Hobart customers get speedy check in. This leaves a very nasty impression on Mackay customers
who fly 5 times as far and would pay several times more than Hobart flyers. Once at the check in the
staff were friendly and courteous however not apologetic. Flight was also delayed by two hours,
these things happen and there is a priority on safety so this is acceptable however the board was
saying that the flight had boarded and closed with no one to explain that the boarding hadn't begun
yet. Once boarded the cabin crew on the return flight were courteous and professional and the flight
went smoothly once in the air. In the air and in Mackay, Tiger airways are a good alternative to the
other airlines but at the Melbourne check in they couldn't run a raffle.
Tiger Airways review by Pete Turner
8 April 2008 Customer Trip Rating : 
SIN-SGN-SIN and SIN-DRW-MEL. After bad experiences flying Melbourne-Singapore, was pleasantly
surprised on the other legs of my trip. From Changi Airport's budget terminal, Tiger's check-in to
Saigon was efficient, if reminiscent of an Indian bus terminal. The opening of a second check-in
counter resulted in a pushing, scrambling rush to get to the head of the queue - farcical and
unnecessary as check-in was quick. Check-in at Saigon was a breeze, ditto check-in to Darwin, with
no wait at all. Arrival at Darwin was marred by slow and officious customs and immigration, but I
was delighted to find Tiger had four check-in counters open - a complete turnaround from an
appalling wait in Darwin three weeks before. DRW-MEL arrived on time at 8 am but lights out straight
after take off with no onboard service. Overall, I'd rate Tiger a great choice for super cheap fares
on short hops in Asia and within Australia, but I’d think twice about the long haul flights. MEL-
DRW-SIN is a tough overnight flight with minimal comfort and service, two baggage check-ins, a two-
hour-plus layover at dinky Darwin airport and a 3.50 am arrival – it’s worth paying extra for a
direct flight or JetStar does this run at a more reasonable hour.
Tiger Airways review by David Harrington
3 April 2008 Customer Trip Rating :
Melbourne-Sunshine Coast-Melbourne. Great service for my connecting flight with Tiger. Check in only
had two staff. Crew did an excellent job considering the 95% load factor for school holidays.
Frequent updates from captain.
Tiger Airways review by Anton Goralchuk
3 April 2008 Customer Trip Rating :
Gold Coast - Melbourne. Tiger has its own terminal ('Terminal 4' which is so funny for this small
airport). Check-in was quick - 4 counters in operation. Plane new and clean, FA's professional, food
good and very reasonably priced. I ordered my ticket just two days in advance, for just AU$85 -
excellent deal. On arrival, baggage arrived in half an hour, which is a shame because their "belt"
is a separate one, and located in an open space hangar (walls made of fence) and of course no
aircon, and +40 outside and inside). PER-SIN. Check-in fast, boarding quick. Everything else - a
nightmare. Plane not clean, rubbish in the seat pockets and on the floor. Small legroom, and because
of the poor design of the seats it is nearly impossible to stretch legs. This flight targets
Australian consumers and international travellers. So what's the reason to have FA's who can barely
understand English? Food prices are only in SG$, which is very strange. They accept AU$, but at a
very unfair rate. Hot meals poorly presented, FA just rushed along the corridor. Captain was silent
all 5+ hours. In Singapore I meet Australian guys from Perth, and their feelings were the same -
horrible. SIN-KUL very short flight, quick check-in, boarding, clean plane, friendly FA's, we
arrived well before schedule.
Tiger Airways review by G Williams
31 March 2008 Customer Trip Rating : 
Be very careful, we booked our daughter 13 years old onto Tiger to fly on her birthday to her grand
parents on the sunshine coast. We arrived 1.5 hours early to find that the computers had failed and
that there would be delays as everybody had to be checked in manually. We arrived at the front on
the queue approx 2 hrs later only to be told that our daughter could not fly as she was not 14 or
older - and in their obscure terms and conditions there is a statement but it was not clearly stated
on the booking information - they confirmed the flight with my daughters birth date as given. The
check in staff were very blunt and unhelpful, the duty manager was rude and just stated that they
are ground staff and could not offer any resolution nor refund. Totally unhappy I went next door to
the main terminal to the Virgin counter - they assisted us in getting my daughter a flight straight
away.
Tiger Airways review by Mark Skinner
25 March 2008 Customer Trip Rating :
DRW-SIN-DRW efficiently handled, planes on time both ways, seats comparable to Jetstar and Qantas
economy (it feels like the A320 has slightly wider seats). Only problem is with people in the queue
arguing about having to pay extra for luggage in excess of 15kg. That takes up extra time. This is
a budget airline, it is cheap because of these restrictions, so people wanting to take extra luggage
need to be aware of it and travel full fare airlines if they need more 'free' luggage allowance.
Tiger Airways review by David Harrington
25 March 2008 Customer Trip Rating :
Melbourne - Coolangatta - Melbourne. Cost much less than rival airlines, and crew friendly and nice.
A decent variety of food cam by at good prices that were affordable, and not a rip-off. Flight left
earlier, and with a nearly full aircraft, the crew all did excellent job.
Tiger Airways review by G Rickard
23 March 2008 Customer Trip Rating :
MEL-DRW-PHUKET via SIN. Crew friendly and service very good, planes clean most looked new and
flights left on time. Food okay - it pays to have Singapore currency as you will lose out if paying
with Aussie$. We took food onboard (be discreet.) Had difficulty understanding the announcements
made by the Asian cabin crew. Check-in at Melbourne and particularly Darwin was well below par even
for a budget airline (more staff required at check-in.) Impressed with services at Changi budget
terminal, passed through immigration & received luggage in about 20 mins, downside was the 10 hour
wait for connecting flight to Phuket (flight rescheduled by Tiger Airways) not a pleasant experience
when you have had little sleep and made worse by budget terminal passengers not having access to
the transit lounge in the other Terminal. We took shuttle bus to T2 and like other weary travellers
fell asleep on chairs at 1 of 2 coffee shops that were open, then at 6am caught MRT (also located at
T2) to city centre. On return journey it was raining at Changi, but ground services had provided
umbrellas for all passengers to use for the short walk to terminal. Taxis were plentiful outside
terminal. T4 at Melbourne airport is a shocker - long walking distances from plane and long wait
time for baggage to arrive (in 40 degree heat) in a fenced off area more like a prison exercise
yard. Having said all that, I would use Tiger again for domestic and international if the price
were right.
Tiger Airways review by Andy Lucas
22 March 2008 Customer Trip Rating :
MEL-DWN-SIN-BKK-KBV return. Friendly service and clean planes. This flights cost us about $1700 all
up for 3 of us. Its cheaper for us to fly down to MEL to go to Asia we live in N Queensland! Its a
budget airline and should not expect anything more.
Tiger Airways review by J Allie
20 March 2008 Customer Trip Rating :
MEL-NCL-MEL Excellent service and trip both ways. Checking in fine, collecting baggage in Melbourne
a big primitive, but it works. 15kg limit easy to stick to if you want to carry more pay for it
don't moan after the fact. I selected my seat and check in staff happy and helpful. Once opened the
lines moved quickly, it seemed to be the people who didn't have their ID ready or who were over
their baggage limit who held things up, not the check in staff. First time flying with them and
extremely happy with their overall performance.
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