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Tiger Airways Passenger Reviews and Tiger Airways Customer Trip Reports |
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TIGER AIRWAYS customer review : 17 March 2010 by P Brander (Australia)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Gold Coast - Melbourne return. Got a cheap fare of $50 for this flight with only carry-on
baggage. Check-in at Gold Coast a breeze and while the terminal is very basic, this is a low
cost airline. Paid the extra $7 to assign a front seat for this flight and as it was not 70%
full, there was plenty of space around. Cabin crew friendly and service was efficient. The
return flight was a late afternoon departure and while I was told by everyone in Melbourne
that Tiger is always delayed, I was pleasantly surprised that again we departed on time and
arrived early. It is quite a walk from the terminal to the aircraft which was a bit of a
struggle for some elderly passengers. Flight was comfortable, cabin crew efficient and seats
are OK - just don't expect anything fancy.
TIGER AIRWAYS customer review : 16 March 2010 by A Tiong (Singapore)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Perth - Singapore. Flight was delayed for 1.5 hours due to late inbound from Singapore. I
found the flight to be extremely uncomfortable for a 5 hour flight to SIN. Jetstar beats
Tiger on LCC flight between Perth and Singapore.
TIGER AIRWAYS customer review : 9 March 2010 by J Ng (Australia)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Its check in closes 45 min as to 30 compared to most other LCC operators. Paying a price of
AUD$230 (incl taxes and things) for two return between Sydney and Melbourne is cheaper than on
the bus. Just be reminded they are strict about the time of check in. They will not let you on
no matter who you are nor whatever reason you have, full stop! Also they are very strict on
carry on luggage, even if its 1kg over the 7kg limit, you will have to pay. If I have to pay
similar prices to what Qantas, Jetstar and Virgin Blue is charging, its quite obvious I won't
fly with Tiger. One thing that i did not like about Tiger is its terminal at Melbourne
airport. No Airbridge and passengers have to walk under weather to a rather primitive, awful
and dirty building and it is a few hundred meters away from the main terminal.
TIGER AIRWAYS customer review : 9 March 2010 by S Chia (Singapore)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SIN-HKT-SIN. Budget terminal in Singapore is simple but pleasant enough. Adequate shopping at
terminal. Granted the terminal is not carpeted, other facilities are more than capable to
handle the holiday rush. Booking was a little confusing compared to SQ's online booking system
but successful in the end. Flight was delayed before takeoff with notice via email. As the
delay caused major inconvenience to our schedule, Tiger changed us to another flight without
charge. Call centre staff was polite. Plane new, crew polite. I think the seat pitch is
adequate for Asian. Magazine on board to keep passenger occupied.
TIGER AIRWAYS customer review : 4 March 2010 by M Krollig (Australia)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I am a regular passenger between Adelaide and Alice Springs and in the last 2 years Tiger has
only been late once and that was due to a mechanical problem which was relayed to the
passengers. Overall I believe it to be a safe and cheap way of flying.
TIGER AIRWAYS customer review : 1 March 2010 by Catherine Jennings (Australia)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
The original fare was good but service was terrible. I was 10 minutes late for their arbitrary
cut-off time for check in and although I had hand luggage only, I was not allowed onto my
booked flight, which wasn't due to depart for another 45 minutes, and was made to pay another
$70 to board the next available flight. When I got through security, they were making the
first call for my original flight. The staff at check in were completely unsympathetic to the
point of being down right rude to me. I was complaining about the situation to an airport
security officer, who told me Tiger Airways are notorious for this sort of thing and it's
basically how they make their money.
TIGER AIRWAYS customer review : 1 March 2010 by J Wyllie (Australia)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Melbourne to Gold Coast, arrived to check in early, and friendly staff at counter. A320 clean,
seats fairly comfy, onboard menu ok, FAs friendly, arrived on time. Was dubious flying Tiger
after some bad publicity however this trip went off without a hitch. Have flown Tiger Airways
competitors and find them comparable, would fly with them again.
TIGER AIRWAYS customer review : 22 February 2010 by Steffen Scherer (India)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I'm flying Tiger for approx. 4 years now. In the beginning Macau-Clark-Macau, sometimes delays
of 30 minutes, but never cancelations. Since about 2 years I or my family is flying frequently
Clark-Singapore-Chennai and back. Up to today without any problem. In case of delay, always
acceptable, seat comfort is as good or better as with other low cost couriers, service okay,
prices are mostly very competitive.
TIGER AIRWAYS customer review : 18 February 2010 by Adnan Mir (Australia)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SIN-CGK. Arrived at the low cost terminal two hours before the flight departure time to learn
my flight was retimed by nearly six hours! No email sent or telephone call from the airline.
No earlier flight to Jakarta so had to spend most of this time at Changi Airport. Fairly
disappointed by Tiger Airways with this experience. Onboard service for a low cost airline is
good.
TIGER AIRWAYS customer review : 17 February 2010 by J Tratt (Australia)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
We have flown direct from Mackay to Melbourne on two occasions and found the service to be
fine, staff professional and no complaints. We like the direct flight no delays or having to
change planes at Brisbane, however concerned as we heard rumors that they will be cancelling
the Mackay to Melbourne flight which will be very disappointing.
TIGER AIRWAYS customer review : 11 February 2010 by Jacqueline Campbell (Singapore)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
We booked a flight From Singapore to Langkawi - out 13 Feb, back 16 Feb. After that there was
an email few weeks later to say change of flight time, but still same day. Then 2 days before
scheduled flights - and I've booked hotel in Langkawi already by then - an email reminder for
the flight simply said that our flight is now leaving Sunday and coming back on Wednesday.
And when I called to demand explanation for the change and the lack of prior notification, the
operator on the other line didn't like my attitude! Appalled and disgusted at the lack of
service. And of course the website doesn't have a feedback tab! Last time ever am I going to
use this airline.
TIGER AIRWAYS customer review : 10 February 2010 by D Anderson (New Zealand)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Huge queue and very disorganised. Abrupt check-in agents (having been one myself we would
have been reprimanded for that sort of attitude). Flight was late, poor announcements. For
safety demo no-one could understand the ISD. They had run out of a number of food options.
Will not travel them again - buyer beware!
TIGER AIRWAYS customer review : 8 February 2010 by Mike Stroud (Australia)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Have flown with Tiger about 10 times over the past 18 months most recently MEL-SYD-MEL last
weekend. With one exception (a fierce electrical storm closing the airport for over an hour)
all flights have been close to or on time. Been fortunate enough not to be cancelled at any
stage which seems to be the most common gripe. As long as you realise you need to play by
thier rules (check in times and baggage weights), the service offered is not what some people
who flew in the 1960's and 70's were used to and the seating is cramped I really can't see
that they are much different to the competition. They are often the most cost effective and if
you consider only a few years back it frequently cost $300 or more return on the above route
(discount) the $56 I paid is incredible value. If I drove I would get to about Holbrook on
that amount of petrol! The industry has changed and if you want to pay more there are carriers
that will give you a differing experience. At least we have the choice now.
TIGER AIRWAYS customer review : 5 February 2010 by Jarrod McCloughan (Australia)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Flew SYD-MEL-SYD in January for the Australian Open. Check-in at Sydney was a breeze. Was over
and done with in 3 minutes. The queues for Virgin Blue and Jetstar were horrific. Off to a
good start. Flight was 15 mins late arriving and departing. No big deal. There were delays at
both Sydney and Melbourne. We even slowed down due to Air Traffic control in Melbourne.
Walked the long distance to the baggage collection. With 2 flights arriving at once, it was
very crowded. There were about 300 or so people in this small area with no walls or aircon.
The flight itself was okay. It is a short hour flight. It is just like taking a train or bus
to work. Legroom is limited, but fine for an hour. Flight coming back was okay too. The Tiger
Terminal is okay, though it is clear expansion is needed. With 3 flights checking in, the
queue was out the door. Took about 10 minutes of waiting in the queue. at least all the 8
desks were open. The terminal reminded me of Avalon, except there were less windows. There
were a few places to eat and a Newsagent and Surf Shop. One thing to note is that only
passengers are allowed through to Departures. I have never seen this before for an Australian
Domestic flight leaving a Domestic Terminal. Flight back was around 80% full, so they are
getting decent loads. I just wish they had more Sydney to Melbourne flights and an early
morning flight from Sydney would be great. I've flown with Tiger three times now, and on each
occasion has been fine. Fingers crossed it remains that way.
TIGER AIRWAYS customer review : 28 January 2010 by B Vincent (Australia)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SIN-SGN early morning check-in after arriving from PER. The budget terminal is a huge step
down from the other Changi terminals, but there is an improving range of shops and services.
Boarding was interesting - passengers are shepherded into roped-off pens which are released
onto the aircraft one at a time, irrespective of seat location. The seats were 29 inch pitch
and had AV controls (there were no screens) and ashtrays - almost as if they had been salvaged
from another plane. In fact the aircraft interior was very shabby - upholstery was frayed,
cushion supports sagging, carpets torn, and some seats were patched with duct tape. At least
we arrived in one piece.
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