Tiger Airways  Passenger Reviews and Tiger Airways Customer Trip Reports

6/3/13. From Singapore to Manila. Family of 4 was seated middle seat scattered rows. We paid $400 for 4 after booking 1 year ago. There was an excess of 25 kg in our luggage which the check in attendant already knew and she still gave us our boarding pass. She left us waiting in front of the counter and came back only to assist and organize the long line behind us. We left and walked to security only to be stopped by a Tiger personnel. He confiscated all our boarding passes, weighed all our carry on baggage and demanded that we either re-pack and get rid of some things. It was too late for us to check in bag. We had to pay before boarding. Meanwhile, the plane was a very tight space. Very uncomfortable seats, my daughter and I got the worst, mine wouldn't recline as I was in front of ER exit and she was next to a yelping baby. If there is another option, stay away from Tiger Airlines!

I have to say that for a LCC, I love Tiger. You pay very little for your ticket, thus you cannot expect a premium product. My BKK-SIN flight left on time, was predictable, a new plane and got me home content. Given what I paid, it matched my expectation. I got great service by check-in staff. Staff were accommodating and charged me less than they should have. The only thing they could do is introduce web-check-in for this flight. Not sure why some Tiger routes have it and some don't.

Recently booked a flight with Tiger as it was the cheapest option at the time. When there was an issue with the booking confirmation, dealing with the Tiger customer service team was the most painful thing I have had to endure. The airline itself may not be so bad, but dealing with a minor issue that may happen, is not worth the money you may save. I ended up having to re-book a complete different return trip with a different company, and just forfeit the money I had spent on the trip with Tiger initially.

Recent flight SIN-HKG-SIN was pleasant and met its objectives of being safe and reliable. My only comment is their seats are relatively cramped. But considering that this is a budget airline and the ticket price, the comfort criteria has to take a backseat.

First time to fly Tiger, usually use Virgin but took up their very cheap fare from Sydney to Cairns return last week. Had to use the early 6.45am from Sydney. Pleasantly surprised how good Tiger was! Easy check in and exact on time departures. Seating ok on plane and aircrew friendly. If you follow their rules, ie. 45 minutes checking in prior to departure, etc it all goes well. In fact, could not fault anything and will consider using them again - we do travel a lot.

Traveled from Singapore to Bangalore on 19th April. Flight delayed 45 mins. I am 5ft 5 inches tall and found the leg space to be very cramped. I bet it will be a nightmare for anyone taller than me! Considering the amount of money I am saving, I will give a thumbs-up for this airline!

MEL-SYD return. Flew with a Tiger first timer who expected the worst. Thankfully, everything was excellent - relatively quick check in at MEL, emergency exit row seats offered (and gratefully accepted), on time departure and early arrival. Friendly staff. Flight home exactly the same story. Much of the negative comments on here seem to be a case of people not reading any of the terms or info on website - expecting checked luggage etc when paying a small % of Virgin or Qantas fares.

Round trip from Melbourne to Sydney. Flights were on time and fast. But the airport (Melbourne T4) is terrible. But it is understandable, as it's a cheap airline. The service was good, just an 80 minute flight so I don't need any food or beverages. The price was a little bit higher than usual, because it was during the Easter holiday. But still worth it.

We flew into Singapore on our way to Krabi in Thailand and the connecting flight was with Tiger the following day. I have to say I was a bit apprehensive but there was nothing to be concerned about in Singapore. We arrived early the next day and were allowed to check in at the Tiger Early Check In counter - absolutely no issues here nor any additional costs. The bonus was when the check in lady gave us invitations to visit the SAT business class lounge on the top floor. We didn't ask and she didn't say anything about it. My wife saw the invitation when checking her documents. This was an unexpected surprise and was very much appreciated. The boarding was seamless and although the flight only had one class and held many passengers it was cheap and clean. Aircrew were very professional and did a great job on a 90 minute flight. I am intrigued by all the negative comments about Tiger and it is clear many low cost passengers expect silver service from budget airlines. They should understand that they would never have travel opportunities without these LC Airlines and learn to appreciate them more.