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Tigerair  Passenger Reviews and Tigerair Customer Trip Reports



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Tigerair customer review :  5 April 2012 by A Kang    (Singapore)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SIN to KUL return. Boarded on time with no delay, landing earlier than estimated. Onboard service is good with reasonable price for items/food sell.


Tigerair customer review :  26 March 2012 by A Pad    (Philippines)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Travelled from Clark Pampanga to Bangkok. Flight left and arrived on time. Major downside - passengers were made to walk from the terminal gate to the plane. On my return flight however, a shuttle was provided for passengers. Also, not enough legroom. Overall, the price is worth the service though.


Tigerair customer review :  20 March 2012 by M Rockman    (Australia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Brilliant with no frills. Prices were final - no surprises. Left on time and landed a touch early. Obviously you pay for onboard snacks, but I thought prices were reasonable. Service was efficient and does the job, which is all you expect at this price. I think they have turned a corner and would definitely fly them again.


Tigerair customer review :  12 March 2012 by A Flores    (Singapore)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SIN-DVO return. Outbound flight had a slight delay of a few minutes. Inbound flight on time. FA's were attentive and overall experience was ok. I will fly this airline again especially if promo fares are available.


Tigerair customer review :  3 March 2012 by Robert Wright    (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MEL-BNE. Arrived at check-in 2 hrs ahead of flight departure. No queue in Melbourne. Bags checked and boarding pass issued in under 3 minutes. Given an exit row free of charge at check-in. Takeoff on time, arrived early into Brisbane. Prompt cheery service from cabin staff. Detailed and appropriate extra instructions for passengers seated in the exit row. Very impressed - Tiger has certainly lifted its game in the last 6 months.


Tigerair customer review :  17 February 2012 by M Othman    (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MEL-SYD. Check-in was easy. Surprised to know that they also weigh hand luggage. Waiting area at tiger terminal in Melbourne is too small and there's not enough seats even for 1 boarding plane. Departed a bit late but arrived on time.


Tigerair customer review :  13 February 2012 by Bartek Jankowski    (Poland)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Return flight SIN-KBV. Relatively attractive price, only small delays on both flights, kind and helpful staff. Generally, very good experience. Prices of food and beverages onboard could be lower.


Tigerair customer review :  9 February 2012 by J Somerville    (New Zealand)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MEL-SYD. The attraction of Tiger was the price, so wasn't expecting too much by way of service but was pleasantly surprised. The terminal at Tullamarine Melbourne was adequate (located separately from main terminal). Staff helpful and friendly - flight left and arrived on time, would certainly recommend Tiger for short haul flights but not sure about anything over say 2 hours.


Tigerair customer review :  25 January 2012 by A Lawrence    (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Return Perth to Melbourne. We were pleasantly surprised by attentiveness of staff and cleanliness of plane. Good, communicative pilots. Flight to Melbourne was on time, back to Perth landed 40 minutes early. Bags came out fast.


Tigerair customer review :  3 January 2012 by J Rui    (Singapore)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SIN-DVO. Flight to Davao departed 30mins late. Immigration cards were distributed in the airport and it was quite chaotic. The baggage collection was messy as the airport's conveyor belt was too short for all the luggage and some had to be manually carried out by airport staff. Seat was okay for an almost 4hour flight. The return trip was fantastic. Left on time and arrived in Singapore 30mins before scheduled. Very friendly FA's. They use the tube to/from the aircraft at Davao, instead of the stairs. Really low fare and no need for a stop over at other airports. Will fly with Tiger again.


Tigerair customer review :  29 December 2011 by Y Diment    (Australia)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Paid $25 per seat for rows 30A,B,C,D assuming as these were premium seats there would be extra leg room. The seats had less leg room than normal seats, they did not recline and had the toilets directly behind so the noise from toilets flushing meant no sleep for the 4 hour flight from Melbourne to Perth.


Tigerair customer review :  20 December 2011 by Jon Loveday    (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SIN-HKT-SIN. Given other reviews, we were pleasantly surprised by our first experience on these short flights. Even with baggage and booking fees, return trip came to less than GBP90 per person. PDF itinerary was never received by email, but it wasn't asked for at check-in. Check-in queue at Changi budget terminal was short and efficient. Flight on time. For return journey, no check-in queue at Phuket, and we were allocated exit row seats without requesting them. Flight departed on time, even though many other flights (including Silk Air to Singapore) were delayed by an hour or two that evening. Plenty of leg room in exit rows, but seats don't recline and have no lower-back support. Take a cushion for longer flights! Modern, clean cabins on both legs. Would definitely fly Tiger again short-haul.


Tigerair customer review :  17 December 2011 by Katrina Arboleda    (New Zealand)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

SYD-MEL flight. TOur gate was changed 3 times in the airport, only to find after 1.5 hrs half waiting for a delayed plane that it was cancelled. They tried to get us onto other flights but it was not to Tullamarine, only to Avalon where we would all have to get on a bus to Tullamarine. Customer service was below poor, there was none to be honest. We had been at the airport since 11am and did not get to Melbourne until 10.50pm. Do not get sucked into their cheap airfares, everything else about their airline is bad.


Tigerair customer review :  12 December 2011 by A Huynh    (Canada)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SGN-SIN and SIN-SGN. Flight to Singapore was 1 hr late. The seat back pockets were filled with rubbish and the floors of the aircraft were filthy. Flight attendants were nice for most part, but it seemed like their only responsibility were to sell drinks/food and duty free items. The budget terminal in Singapore seemed "too low cost" since seats weren't provided at the gate. Other than that, the flights were good for their value.


Tigerair customer review :  24 November 2011 by Darren Kilminster    (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Melbourne to Sydney. Flight left on time and arrived early. Cabin crew were friendly. No complaints for a 1 hour flight. Even the Tiger 'shed' in Melbourne was practical and ok.


Tigerair customer review :  16 November 2011 by P McCarthy    (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

SYD-MEL. Check-in at desk as usual and placed into an exit seat. Crew made a lot of fuss about all of the safety procedures. Onboard, cabin much like a decent easyjet plane. Crew and pilots very chatty and pleasant. Arrival through the barb wire surrounded 'shed' for baggage claim was funny but also totally practical - can there be a quicker means of leaving any airport? Overall I enjoyed my flights which were also inexpensive.


Tigerair customer review :  14 October 2011 by Andrew Tan    (Singapore)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Booked a flight from HK to Singapore, due to fly and was told at the counter flight was cancelled. There was no notice thru email or phone, left to fend for own self at the airport, told to return the next day if I still want to try catch a flight back. No guarantees, no apologies and staff was just too eager to ignore. Hotline does not work, emails do not too. Once back in Singapore, I realise they made double deductions of the same amount on my credit card. Till now, no replies, no refunds from them.


Tigerair customer review :  11 October 2011 by E Pearson    (New Zealand)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Tigerair took our money, confirmed our seats the day before. We flew in from NZ the night before, collected our daughter and fronted up at 5am as requested, for the 7am flight to Perth only to be told the flight was cancelled. No apologies and no help offered and 6 weeks later still no money refunded!


Tigerair customer review :  18 September 2011 by J Tresize    (Australia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MEL-OOL. Check-in staff friendly and delightful - check-in a breeze. The flight left early and arrived 35 mins early. Crew a pleasure to deal with.


Tigerair customer review :  12 September 2011 by S Lee    (Australia)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Flown a number of times between Perth and Singapore. The website is not user friendly, they entice you with low fares and pile on the surcharges for seats, baggage, credit card use etc. Aircraft's are not cleaned properly, I found coffee stains on their tray tables and the magazines and emergency procedure manuals. Staff are dressed poorly in a cotton blouse and slacks. I recently tried calling up the customer care hotline and was answered by a person who couldn't speak English properly. There is a limit to how 'budget' an airline can get.


Tigerair customer review :  15 August 2011 by KH Neo    (Singapore)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SIN-BKK-SIN, KL-SIN. Checked in 3 hrs early and requested emergency exit seats which was met without pre- booking it. Flight from Bangkok to Singapore was 1 hr late but was usual for a budget airline.


 


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