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Tigerair  Passenger Reviews and Tigerair Customer Trip Reports



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Tigerair customer review :  31 August 2012 by Michael O'Neill    (Australia)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Economic = Yes, Reliable = Zero. Purchased $59.99 SYD-MEL flight each way. Outbound flight was initially delayed for 2 hours. Requesting possible refund to make booking to other airline, was advised no refund is given unless delay is more than 6 hours. Having stranded at the domestic airport for 2 hours, was further informed that the flight was further delayed for another hour. Flight was finally touched down at Melbourne at 7 evening. There goes my unproductive half day for the weekend.


Tigerair customer review :  22 August 2012 by T Mitchell    (Australia)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Arrived 40 mins before the scheduled departure of from Coolangatta to Sydney and 50 mins before the flight actually left Coolangatta. This was last flight to Sydney for Tiger or any other airline. Was refused entry because ticket counter had closed about 10 mins earlier and they would not issue a boarding pass. Gate staff did absolutely nothing to assist and watched us for about 50 mins and repeatedly refused to do anything that would enable us to board the aircraft. We had our confirmation printed from the Internet with us. There was no other staff to speak with at the airport. After 50 mins the gate staff slammed the door in our face. No help, no apology. Additionally they refused entry to 4 school children in the same situation as us who arrived 5 mins before us. Absolutely the worst "customer service" experience of my life.


Tigerair customer review :  10 August 2012 by N Werner    (Switzerland)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

SIN-PEN. I found the check-in to be inefficient and slow. Staff was not friendly and to be charged for every kg of overweight hand luggage is ridiculous. Boarding was on time and flight attendants were friendly. I feel they are lagging behind other low cost carriers in the region and will try to not use them in future.


Tigerair customer review :  2 August 2012 by Terry Stokes    (Australia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SYD-MEL return. The fares were quite cheap at $10 plus associated charges. Check in, boarding, departure/arrival times, and luggage collection were all good. The facilities in MEL are poor though. Will definitely use again.


Tigerair customer review :  1 August 2012 by N Sutherland    (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BKK-CRK-BKK. Second time I've used them on this route. Operated by SE Air. Both flights on time, no tech problems with the aircraft. Excellent price compared to Cebu Pacific and aircraft was pretty full both ways so I think they're giving the competition a run for their money. Quick and hassle-free both ways though Clark which is beginning to look like a proper airport - just pity about the transport options to and from the airport.


Tigerair customer review :  26 July 2012 by Ross Wilson    (Australia)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Departure and arrival were both on time even though we boarded quickly we were kept waiting 20min in both directions while the crew chatted with ground crew, there was no sense of urgency where other airlines would leave early in order to get their passengers off at the other end early. Another huge negative is the lack of online check-in which forces passengers to be at the airport at least an hour before flight for a domestic route which is unacceptable when both Virgin and Jetstar allow online check-in with presentation at gate up to 20 min before departure. While seats have more room that the new Virgin high density aircraft, the seats seem old with less back support. Tea and Coffee very pricey at $4 for instant and $3.50 for a 200ml can of soft drink.


Tigerair customer review :  16 July 2012 by K Sutton    (Australia)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

SYD-MEL-SYD day trip today. Thought we would give them a fair go. Electronic check-in was not functioning. Arrived at airport check-in 2 hours (as required) before flight to MEL but there were no staff to carry out the check-in for 30 min and then a computer glitch that lasted another 15 min. Check-in was also at a different gate to what had been put on the emailed receipt. Sent to departure gate on boarding pass - as time came up for boarding and no staff had arrived another passenger noticed that the electronic boarding notices had a gate change, so we all walked to the other side of Sydney's domestic terminal. No Tiger staff made an announcement about the gate change. Again without a word, explanation or apology from Tiger staff the departure time changed to the time of the next flight. Once boarded onto this flight we sat on the tarmac for a considerable time waiting for a staff member "stuck in traffic". The return flight was also delayed after check-in time (supposed to leave MEL at 17.50) again with no comments from staff, just a quiet change to the notice board - the 2 following flights left for SYD before our flight did - we were finally boarded at 19.35 getting back to SYD at 21.00. Flight crews were pleasant enough but ground crews were rude and unhelpful. Husband is 6'4" and had his knees jammed against the seat in front of him the entire trip. Will never fly with them again.


Tigerair customer review :  16 July 2012 by B Joiner    (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

PER-MEL twice in the last couple of months. Check in at PER is great with the only delay being caused by pax who are overweight with their bags. Both times the flights were on time, the planes clean and the crews efficient if not overly friendly. For what you pay its not too bad now they have their reliability sorted.


Tigerair customer review :  16 July 2012 by E Carew    (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MEL-SYD. Quite good punctuality, fair staff service and seats that would be a tight fit for a taller man. Overall, reasonable and not deserving of some of the criticism as the airline has clearly taken a turn for the better under the new management.


Tigerair customer review :  16 July 2012 by Tracy Wallace    (Australia)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Booked a flight for my son to travel from Gold Coast to Melbourne. After a delay of 4.5 hours, Tiger decided to cancel the flight. Cost me another $429 to book another flight with a different airline for the next day. Magically all other flight prices increased dramatically. Tiger said they will refund airfare but it will take 2 weeks. Last time we fly with this airline. You obviously get what you pay for.


Tigerair customer review :  12 July 2012 by I Tafe    (Malaysia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

KUL-SIN-KUL was my first experience with TR since they offered the cheapest ticket for this route at very last minute. Cabin crew professional and courteous. Food offering good variety (from the menu card). Good inflight reading materials. The best would be boarding process at Budget Terminal. We were queuing in 3 different rows representing front, middle and rear seat. The 'rear' group was the last to board. Overall, nice flight and lovely flight crews who updated the flight plan in very clear English.


Tigerair customer review :  9 July 2012 by A Drennan    (Australia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BNE-MEL, MEL-OOL. Travelled to Melbourne with two small grandchildren and staff could not have been friendlier or more helpful. Flights were on time and value for money was excellent. I will definitely be travelling them again!


Tigerair customer review :  9 July 2012 by Frances Smyth    (Australia)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

My husband and daughter's flight from Sydney to Melbourne due to leave at 7am was cancelled and they could not get on to another one until 3.35pm. They spent 8.5 hours at Sydney airport. Tiger check-in staff were rude and abrupt. There was nothing offered to compensate for the delay. The phone number on the standard sheet they gave out was disconnected. I rang to ask if my daughter's flight could be changed by one day so that she could have the full 3 days in Melbourne. I was told that this was not possible unless I paid $120. What a cowardly approach from senior management. Shame on you Tiger.


Tigerair customer review :  5 July 2012 by C Toh    (Singapore)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SIN-HKG-SIN. It is evident that Tiger had improved. Highly efficient cabin crew and flight was on-time for both sectors. Check-in wasn't a problem and I would definitely recommend Tiger given their efficiency and low fares.


Tigerair customer review :  29 June 2012 by Scott Mc Grath    (Australia)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Booked a flight Sydney-Melbourne and after a frustrating time booking the flight with their deceptive Internet site, managed to get a ticket with carry on luggage only. Arrived at the airport to discover that my combined weight exceeded the 10 kg limit and was slugged $70 for the privilege of putting my bag in the aircraft hold. They utilize contractors to handle the booking in and they simply sprout the OSH line. Then to top it off they get the wrong gate for boarding.


Tigerair customer review :  26 June 2012 by Jesse Oey    (Australia)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MEL-SYD, 22 June 2012. Check-in was efficient, and the flight departed on time. Ground staff was rude, and the FAs looked lethargic and uninterested albeit friendly. MEL's T4 was surprisingly clean and well- maintained. Good value for money - will consider flying with them again if the price is right.


Tigerair customer review :  26 June 2012 by M Broadhurst    (Australia)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Travelled from Melbourne to Sydney. I did not realise my handbag would be weighed as part of my carry-on. I was 2 kgs over the limit and was asked to pay an extra $77 to check-in my carry-on (not my handbag). I understand it was a cheap flight and they have to have rules but $77 for 2 kgs was excessive. My family had to come back to the airport to take home items from my carry-on.


Tigerair customer review :  25 June 2012 by J Smith    (Australia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flight: In last month. BNE-MEL, MEL-BNE. Great trips, both times plane arrived early, offered emergency exit row both times, staff professional and very friendly. Fare was unbeatable. Will definitely fly again.


Tigerair customer review :  22 June 2012 by N Sutherland    (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

BKK-CRK-BKK. 10 hours late into CRK due to non arrival of the aircraft. So instead of arriving in Clark early afternoon we arrived at midnight. No apologies from the Captain or Crew. The flight is operated not by Tiger but by SE Air. Had I known this I probably would not have booked it - but it was cheap and I was keen to try an alternative to Cebu Pacific who getting increasingly expensive. Return flight was on time and online ticket change was cheap and simple. Return flight was on time, no problems.


Tigerair customer review :  19 June 2012 by T Bradley    (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BNE-MEL. MEL-PER. Both flights on time and arrived early. Prompt professional service. Get what you pay for on board but does that really matter. Will fly again when they cost $109 and Qantas is 780 for same flight.


Tigerair customer review :  7 June 2012 by P Melling    (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

PER-SIN return. Calm and very efficient check-in at Budget terminal SG. Just allow enough time for connections and getting to the budget terminal using free bus from T2 basement. My planning was at fault due to my incoming flight on another airline landing slightly late, but Tiger check-in staff were helpful even though the check-in was already closed. Inflight: basic as expected, but always patient and efficient. Used Visa for meals/drinks where you leave your card with the steward staff and just settle it all up near the end of the flight. If you like lots of inflight entertainment, Tiger is not for you, but now I know the routine, I would definitely fly Tiger again.


Tigerair customer review :  7 June 2012 by M Stewart    (Australia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MEL-Gold Coast return, Family of 4 $600 total cost. First time on Tiger so expectation low but pleasantly surprised. Both flights left on time and arrived early. Clean plane, nice friendly staff. No issues at all. Melbourne arrivals area of Tiger is a bit primitive, it is essentially a cage with a single baggage return belt but was only there for 5 mins so no big issue.


Tigerair customer review :  7 June 2012 by T Valley    (Australia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

OOL-MEL Flight on-time, cabin crew friendly and arrived early. Cost $57, check-in crew gave me emergency exit and 2 checked bags.


Tigerair customer review :  6 June 2012 by Ron Love    (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SYD-MEL-SYD. On short notice I had to travel to Melbourne, Tiger's prices were 75% cheaper than the other two airlines, so I took the chance. Both flights left and arrived on time, and both check-ins went off without any delays. Perhaps the terminal facilities could be better, but they are adequate.


Tigerair customer review :  29 May 2012 by H Wayne    (Tasmania)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MEL-SYD. Staff very pleasant and professional. Quick check-in. Friendly cabin crew, smooth flight. I thoroughly enjoyed the flight and would recommend Tigerair to anyone!


Tigerair customer review :  15 May 2012 by Mike Jonas    (Australia)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Deceptive ticket prices fail to include luggage fees, credit card fees and seat-assignment fees. Online check- in is not available, so long lines at the airport counter. Stingy luggage policy (7kg per person, $70 per piece for check in at the counter) and a three-day-in-advance "luggage reservation" requirement. Pay a few dollars more for another airline and save yourself the aggravation.


Tigerair customer review :  14 May 2012 by W Woon    (Singapore)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SIN-HAK-SIN. Cheapest option available and pretty decent for a budget airline. Standard A320 with cloth seats which suit me just fine. Legroom adequate, which I found surprising as I had issues with legroom using rival airlines'. Did not purchase food on board, which is understandably expensive. SIN-HAK was smooth and punctual, just that children on board the flight were very noisy. HAK-SIN was delayed and experienced slight turbulence, and bad weather delayed landing even more. Overall rather value-for-money.


Tigerair customer review :  1 May 2012 by Steven Cao    (China)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Sydney-Melbourne with A320, clean and comfort, departure delayed 20 minutes due to aircraft late arrival but arrival still on time. Very efficient check-in, security check, and baggage claim service. TT offered the cheapest price compare with Qantas, Jetstar and Virgin Australia, definitely will fly with TT again.


Tigerair customer review :  25 April 2012 by J Trood    (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MEL-SYD. Thought that I would give them a try since they seem to hold the highest on time performance for the past 6 months. Arrived early at check-in, and offered exit row. Crew both ground and onboard were very attentive and informative. Left on time and arrived 10 minutes early. Would fly again.


Tigerair customer review :  25 April 2012 by V Kwan    (Hong Kong)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Original flight at 11am from Hong Kong to Singapore, however, flight delayed to 1pm. The flight was suddenly diverted to Ho Chi Minh in the middle of the flight and we got trapped there for nearly 7/8 hours. No staff or any crews were there to assist us! Finally, we board the same flight at midnight and arrive Singapore at 3am. We tried to contact Tiger for some explanation and refund, yet still no reply from the company.


Tigerair customer review :  15 April 2012 by J Chan    (Australia)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Ground staff for Sydney to Melbourne flight very slow and inefficient. No online check-in service which would help with the congestion. Preceding flight only fully checked in 20 min before take off. Fortunately short queue at security. Hope the actual flight is better but not getting my hopes up.


 


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