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Tiger Airways customer review :  11 April 2011 by B Smithson (Australia)

MEL-ADL. There seems to be less chance of delays on Tiger the earlier in the day you fly. At 9.30am the terminal was quiet and the flight was on time. The new uniforms are marginally better than the old ones (at least they are all the same colour). Im 6"0 and found the leg room much, much smaller than other domestic carriers - my knees were pushed uncomfortably against the back of the seat in front of me for the entire flight. The 1 hours flights they are fine and you do get what you paid for. I cannot imagine trying to do a 3+ hour flight in such a cramped seat.

Tiger Airways customer review :  3 April 2011 by Brad Deville (Australia)

Melbourne-Mackay return. First flight cancelled for "operational reasons" after arriving at the airport at 4am to make sure we had finished booking in 45 minutes early and then told to come back the next day, return flight delayed, in the end by 12 hours. As some of the party were flying internationally the next day we had to cancel 6 tickets and book Virgin at double the price (but they were extremely helpful). Tiger staff were rude, unhelpful and did not keep the rest of us updated. The engineer was due to arrive at 4.30pm (flight meant to leave at 9.25am) but believe he arrived at 8pm (no advice). We finally boarded 12 hours later - no apologies. Upon calling the call centre which cheerfully told me that they are now open to midnight every day, it then told me that they were closed - at 7pm.

Tiger Airways customer review :  1 April 2011 by M Wood (Australia)

Booked flight on Tiger from Melbourne to Perth after flying other way on Qantas. Ticket suggested arriving 2 hrs early to check luggage in. Flight was delayed 3 1/2 hrs from normal departure. Check in staff looked disinterested and unfriendly. I'm average height and found the seats on the A320 very close to those in front and claustrophobic. If you are tall I would suggest looking elsewhere. Add up all the fees and the price difference to Qantas, given the lack of service and comfort doesn't make it worth flying Tiger.

Tiger Airways customer review :  1 April 2011 by J Colley (Australia)

Way to Melbourne: Wrong boarding gate printed on boarding pass, plane delayed 5 hours at Sydney airport while they tried to fix a problem with the computer management on the plane. Sat on the plane for over an hour while the stewards drank coffee and gossiped. No refreshments served and no assistance what so ever. Had to switch to Qantas as there were no other tiger flights. Still waiting for refund. Return from Melbourne: Plane delayed 4 hours due to late arrival from Sydney airport. Great deal of confusion among travellers, with very little information provided. Many confused travellers trying to board Sydney flight who actually had their boarding gate changed. They were supposed to board from another gate and were not informed until last minute. Supreme lack of professionalism. Lack of staff, lack of information, and thus far, lack of refund.

Tiger Airways customer review :  1 April 2011 by Renee Lusk (Australia)

Syd-Bne. Started boarding passengers, then off loaded them. Told there was an engineering fault with plane. 45 mins later we were told the engineer was in Melbourne and over an hour away from landing in Sydney. I had an international flight to catch the following morning and was told that maybe I should look at trying to get a flight on another airline, which I was luckyto do and had to pay an extreme price for. I rang Tiger when I got back to Brisbane and asked for a refund and was told they would only be able to refund the cost of their cheap ticket and the refund would be processed in 3-6 weeks! They are very quick to take the money but not so quick to refund!

Tiger Airways customer review :  28 March 2011 by Michael Henderson (Australia)

Booked Melbourne to Gold Coast 0630 departure to be in Gold Coast in plenty of time to go to wedding at 1300 on 19th May. Booked flight two months ago. Just received email stating flight has been 'rescheduled' to 1330 departure. Will arrive in Gold Coast 2.5 hrs after wedding starts! Have flown Tiger many times without problem. No offer of refund or to get put on a flight the day before. I know you get what you pay for and the tickets are cheap but it is still that, a ticket at a time that I booked, would not be complaining if I had bought a standby ticket, but I did not.

Tiger Airways customer review :  28 March 2011 by C Young (Australia)

SYD-MEL Return. First leg of flight delayed 1.5 hrs due to insufficient staff for the flight, second leg of flight delayed 45 mins with no reason given; flight time for second leg was announced as 1 hr 5 mins but turned out to be 1.5 hrs; first leg walked on aircraft-fumed tarmac in windy and wet conditions, inside cabin was worn and dirty (only one of our seat pockets had a flight magazine and it was stuck to the back of the pocket with chewing gum). Announcements in the cabin with the volume at super loud setting - poor facilities at Departure lounge in Melbourne. It cost us $40 to reserve seats.

Tiger Airways customer review :  16 March 2011 by Jeremy Tan (Singapore)

Hanoi to Singapore on new A320 plane. On time arrival and departure in Hanoi. Service was good, hot meals available on 3 hour flight. Not a full flight so we could move around. Landing was smooth, budget terminal basic but quick to clear customs.

Tiger Airways customer review :  16 March 2011 by Terry James (Australia)

Perth to HCM through Singapore & returned 5 days later. Really cheap, on time, no frills food or drink, carry on luggage. I am 6' so a bit tight but Great value for money.

Tiger Airways customer review :  15 March 2011 by M Sarker (Australia)

Melbourne-Tullamarine-Gold Coast-Avalon A320. Flight delayed by 2 hours in Melbourne Tullamarine airport but inflight service was reasonably good. Flight delayed by 3 hours on the return from Gold Coast to Avalon but again the in-flight experience was acceptable. Crew friendly, good service and food. Major issue with Tiger Airways is the ability to meet their deadline in punctuality. Flight cancellations is a major issue I've experienced with Tiger Airways which cost me dearly. Very poor call center customer service, very difficult to explain things to the operator and very hard to communicate. Overall, if younger travelers plan to go for short trips, its definitely worth taking the risk with Tiger Airways as they offer dirt cheap flights and in the end you get what you pay for. However, I would not recommend tiger airways for families and elderly passengers due to a poor record in meeting flight deadlines and a high flight cancellation rate.

Tiger Airways customer review :  15 March 2011 by R Wendes (Spain)

Singapore to Perth. We were careful about our cabin baggage limit and whilst we had pre- purchased 25kg checked baggage knew we would exceed this and have to purchase extra 15kg. Earlier reviews prompted us to arrive early for check-in expecting queues. We arrived early to find a special "early check-in " queue. We checked in our 2 bags totalled around 30kg,we had bought 25kg but no extra charge. Slight black mark when our priority boarding status was not recognised and we were put in the wrong queue - sorted that ourselves. Flight was on time and very smooth, cabin crew excellent.