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Tiger Airways customer review :  25 June 2011 by Tom Müller (Switzerland)

Our flight from Singapore-Bangkok was overbooked. We had to stay in a hotel in Singapore and take the next flight one day later. They told us we could stay in a hotel and get the money back. We never got an answer to our refund requests. They overbooked all flights. Choose Air Asia, we had never problems with them.

Tiger Airways customer review :  24 June 2011 by Edmund Carew (Australia)

AVV-SYD. Flight arrived ex OOL but incomprehensibly inefficient boarding where an inexperienced and very slow male staff member saw us depart 20 mins late. Flight only had 70 or so passengers on the 180 seat A320. Staff went through the motions of selling the usual snacks but few passengers purchased anything. 1 female flight attendant lacked any manners and was noticeably curt to female passengers, although more civil to males. The other flight attendants looked bored. The flight failed to pick up any time with arrival at the SYD airport gate some 25" down. This flight alone would have lost a few thousand dollars. While not at a peak time, one wonders how much longer before part owners such as Singapore Airlines pull the pin on the Australian operation where clearly (when not affected by natural events such as volcanic ash) flights are cancelled daily due to either an aircraft failure or low passenger numbers. Of course Tiger is not the only airline to do this: all the domestic airlines in Australia engage in such practices, but Tiger is the worst based on objective BITRE figures.

Tiger Airways customer review :  20 June 2011 by Peter Edmonds (Australia)

Sydney to Sunshine Coast easy web check in, flight on time and crew charming. Sunshine Coast to Sydney easy web check in, flight cancelled without any communication (either email address or mobile number supplied with booking) and no answer from customer service number in Melbourne (long distance call). Tiger is fine until they decide to cancel a flight. That's when you learn that flying Tiger is flying false economy. I strongly recommend flying any other airline.

Tiger Airways customer review :  20 June 2011 by D Barton (Australia)

Booked a family holiday from Sydney to the Sunshine Coast for 6 adults and 3 children. Was phoned 1 hour before check in that the flight was cancelled and we could go to either Brisbane at 16.45 flight or to the Gold Coast at 15.20. We thought the Brisbane flight would get us closer to our destination, we then tried to get our rental car changed from the Sunshine Coast to Brisbane they advised us that they didn't have any cars available. We phoned Tiger back and advised them that we had no way of getting from Brisbane to the Sunshine Coast at such a late time on a Sun evening and asked them what they can do for us, the response was nothing. As we agreed to go on the Brisbane flight they have managed to wash their hands completely of any assistance in accommodation for the night until we could obtain transport from Brisbane. Our return section was just as bad, we phoned them on the Sat to make sure our flight was still flying and was told yes. After our initial trouble getting to the Sunshine Coast we didn't rely on Tiger at all and phoned them back again a few hrs later, to once again be told that our flight was cancelled and that they could only put us on a flight from Brisbane at 2005 - even though their website showed seats available on earlier flights. Those with young children would understand that 20.05 flight to get home around 23.00 is not at all ideal. Tiger were not prepared to assist us in anyway.

Tiger Airways customer review :  20 June 2011 by Britta Hayes (Australia)

As per the previous comment, we also booked our flight to Sydney from the Sunshine Coast and paid for accommodation and return flights with another airline. We were sent no text or email and booked in over the net. On arrival at the airport we were told all flights with Tiger from the Sunshine Coast were cancelled. We could change our flights to Tues - but they could not guarantee the flight would not also be cancelled. We will never, ever make this mistake again!

Tiger Airways customer review :  20 June 2011 by F Kehl (Australia)

BNE-SYD-BNE. I received a call just under 4 hrs from departure to say flight was cancelled. I first though it was a joke. Next available flight offered 24hrs later or a refund. I took the refund for full trip as I was only going for the weekend so to miss a day was pointless. Other airlines were very expensive to purchase at the last minute so I missed my weekend. I received a text 24hrs prior to say return flight was cancelled and to call Tiger. My issues that they can't put an apology in that very brief cancellation text message, that they ask the customer to call and chase the refund and that the refund can take 3-6 weeks. I've flown them at least 4 times and have had a couple of minor delays & have been happy to buy bargain flights. Not any more! I will pay more in future for hopefully reliable flying.

Tiger Airways customer review :  17 June 2011 by S Coote (Australia)

I booked a flight to Sydney, booked accommodation etc and then received a text message two hrs before check in to inform us the only flight from the Sunshine coast had been cancelled. The text asked me to phone a phone number in Melbourne (no 1800 number available), waited for 40 mins before someone answered. Had great difficulty understanding her basic English. Ruined holiday thanks, Tiger! No reason given for cancellation. The cheap fare has ended up being quite expensive. Will never fly Tiger again.

Tiger Airways customer review :  17 June 2011 by Gary Daly (Australia)

I waited at Perth Airport for a flight to Avalon Airport near Geelong, Victoria. The departures screen claimed that the flight was on time. At the departure time, no staff appeared at the gate, though the departures screen still claimed that the flight was on time. Then there was an announcement over the PA, saying that the flight had been cancelled for "operational reasons" and that passengers should go downstairs to collect their luggage. Despite this, the departures screen claimed that the flight was on time. The passengers all had to go down the stairs and collect their luggage and then join a huge queue of angry passengers at the checkin counter. I managed to get a Tiger Airways flight to Tullamarine, Melbourne leaving 14 hours later, though I was originally booked to Avalon, Geelong. Tiger Airlines did not provide any assistance with food, accommodation or transport.

Tiger Airways customer review :  16 June 2011 by Z Leow (Australia)

Sydney to Adelaide on 13/6/2011 was cancelled due to the Volcanic Ash but was not updated on their website. We proceeded to the airport, as per their instructions on the website, only to be told that all flights to Adelaide has been suspended and that the next available flight out is 2 days later. No form of notification as to update of the status of the flights. On top of that, every other experience with Tiger Airways has always been met with flight delay or cancellation. Cheap tickets are definitely not worth the unreliability.

Tiger Airways customer review :  14 June 2011 by Francis Teo (Singapore)

Singapore to Krabi and return. I arrived at the Budget Terminal at 915 am for the 1025 am flight. There were still a line of about 10 to 15 people waiting to be checked in at the two counters that were open. After a ten minute wait, we were checked in. Despite not reserving a seat in advance, we were allocated a complete row of six seats. The flight was about 85% full. We boarded about 15 minutes before flight time. It was drizzling and we were offered an umbrella for the short walk to the stairs to board the aircraft. On board, the seats were leather-covered. There was a five minute delay in push back and we took off at 1045 am. Once air-borne, the crew began buy on board service and well as duty free sale. Service was fuss free and it was a short 80 minute ride to our destination. We landed five minutes behind schedule and proceeded for our holiday. For the return flight, we arrived at 1015 am at Krabi Airport for the 1135 am flight. There were queues at the two counters opened for check in. We waited about ten minutes before it was our turn. The flight was full but the agent managed to offer us 6 aisle seats that were not too far from one another. The aircraft arrived about fifteen minutes late from Singapore and that delayed our departure from Krabi as well. Service on board was similar to the inbound flight. Nothing much to expect nor complain about. Just a clean, smooth journey back to Singapore. For regional trips in and from Asia, Tiger does the job fine and provides affordable point to point service most of the time.

Tiger Airways customer review :  14 June 2011 by D Robertson (Australia)

Flight cancelled with no notice, no email, no text - next available flight in two days maybe - queue here for a refund that will take 3 to 6 weeks! - never again no matter how cheap it seems. Be warned!

Tiger Airways customer review :  14 June 2011 by Michelle Morriss (Australia)

I booked 3 different flights and without explanation they changed all flight times from early morning to night. After contacting customer service and trying very hard to understand their poor english I gave up. I continued with the rescheduled flights and missed the very thing I was supposed to be there for. I will never fly with Tiger again and I will not recommend to ever fly Tiger.

Tiger Airways customer review :  14 June 2011 by Carsten Florida (Singapore)

Singapore to Phuket a couple of times. I saw the comment : Everyone says you only fly Tiger once! I understand why. Surprisingly this flight was not late as every other flight I took with them. When booking online they keep adding charges for everything, even paying with credit card, so the saving is not worth the hassle of delayed flights and poor service.

Tiger Airways customer review :  5 June 2011 by L Fava (Australia)

Sydney-Melbourne-Sydney Flight. On the return leg, all the airport screens were displaying that our flight had been cancelled. We enquired with staff who said they would not help us until we line up and attempt to check in. After about one hour of waiting to see if we'll actually fly we were allowed to check in. Departure was delayed by approximately 2.5 hours, we were not offered anything, not even water while we waited. Onboard the aircraft it was filthy, some life jackets had come out of the capsules under the seats and were just left there by staff. We were not greeted onto the aircraft.

Tiger Airways customer review :  2 June 2011 by Claire Moore (Australia)

Our Tiger Airways flight from Singapore to Perth, last night, (booked prior online) was just as good as any other budget airline I have flown. True - you don't have any video screens to watch movies, and short informative docos on places you will be landing at, nor even the flight path and flight info as your travel to your destination, but service friendly and attentive; a choice of 3 hot Asian meals and snacks and usual food / drink you can buy. A320 was clean with no problems. Maybe the Asia side of Tiger Airways is more passenger friendly and organised?, but give them a go if you're travelling around Asia.

Tiger Airways customer review :  29 May 2011 by D Maxwell (Australia)

My return flight Sydney to Brisbane was cancelled with no explanation. I only found out (luckily) 2 days before hand when I was attempting to do web check in. I was told that I could swap the tickets for another trip or receive a refund. When looking at their website I noticed that there were tickets being advertised for the same day as I was wanting to travel. When I asked if I could these tickets I was told that these tickets where actually sold out and that the website had not been updated. That if I were to book these tickets online (which the system was letting me do) I would find out later that my trip had been cancelled again due to overbooking. I subsequently book my tickets with another airline at considerable cost due to short notice. I was told that I would receive a refund in 3-6 weeks from Tiger. On looking at the Tiger website the following day I discovered that the trip I had wanted to book was still being advertised and I could still book on line if I wanted to. Therefore, potentially there is a lot of customers who could have been booking that trip over the last two days only to discover that there trip had been cancelled due to over booking. Tiger seems to have a system that is set up for a lot of disappointment for a lot of people.

Tiger Airways customer review :  27 May 2011 by R Aldabbagh (Australia)

Arrived at the airport only to find out that the flight had been cancelled. Staff informed me that many other flights have been cancelled today and yesterday, however Tiger did not deem it necessary to inform me any earlier! Staff kept apologising, which i must admit is the only thing they do well (they must be used to it, seeing the amount of times flights are cancelled). My flight was at 8.45pm and I was offered another flight the following day at 8.45pm. I chose not to take that offer and managed to get a refund (which will apparently arrive in 3-4 weeks). I booked my flight with Virgin which set me back A$250 one-way SYD-MEL. I will never fly Tiger again.

Tiger Airways customer review :  26 May 2011 by D Louis (Australia)

Flight cancelled at 10pm the night before the flight from Melbourne to Brisbane, I was one of the lucky ones to get a text. I will never fly with them again. On hold for 30 minutes, then dealt with a rude operator who could only offer me a flight after I was due back at work. Not worth the saving on the airfare at all. It will take 3-6 weeks for a refund, I chose to book my flight home with another airline.

Tiger Airways customer review :  22 May 2011 by E Le Bransky (Australia)

My return flight from Sydney to Melbourne was cancelled and no notification was given to passengers. Consequently the line at Sydney airport was huge and Tiger was completely understaffed to deal with the excess passengers. For cancelling the flight we were offered a refund or a seat on a flight some five hours later. However there were only 20 seats available on the later flight so some people would have missed out. I was one of the lucky ones who got a seat on the later flight. However this later flight also encountered delays. At no point were passengers offered an explanation or an apology. You might save money with the ticket prices, but you will pay for it later with terrible service.

Tiger Airways customer review :  19 May 2011 by B Alsop (Australia)

Disgraceful. Flight cancelled via text 10pm night before 6am flight. Staff very unhelpful after waiting on hold for close to an hour. Lost $250 car hire and $450 accommodation fees. Never use Tiger again. Flight shows as sold out on web and still scheduled to fly out at 6 in the morning?

Tiger Airways customer review :  19 May 2011 by D Tulloh (Australia)

We left home at 7am for 0845 flight to Melbourne for the weekend. Our flight was initially delayed by an hour, only minutes before boarding time. Within hour an hour, our flight was cancelled without adequate explanation. The airline also left it to a lone employee to face the dozens of disgruntled and disappointed passengers. We spent 7 hours at Sydney domestic airport and eventually got offered a $5 voucher for McDonalds or a terminal cafe. After a long, mindless day looking around T2 & T3 shops we boarded the plane at 1:45. After more waiting, everyone dutifully seat belted in, the cabin crew announced that 10 people never showed for the flight (not a surprise) and their bags had to be removed from the plane. This caused a further 45 min delay. In total it took 10 hours from leaving our home in Sydney to arriving at our hotel Melbourne. This airline is disgraceful.

Tiger Airways customer review :  13 May 2011 by M Hooper (Australia)

Everyone says you only fly Tiger once! I forgot my print out web check in ticket and when I arrived at the airport Tiger had the audacity to charge me $30 for a counter check in! Add this to the $15 fee of using your credit card to book tickets and this airline is a rip off. I now will pay the extra and fly Qantas or Virgin.

Tiger Airways customer review :  13 May 2011 by M Dez (Australia)

My flight was cancelled, no notice, no explanation, no apology. Given option of refund which takes 3-6 weeks or flight tomorrow. Girls on the desk were rude and unhelpful. When asked if I would be put up for the night, was told 'I'm under instructions to not give anyone accommodation.' Disgraceful service, should not be allowed to operate in this country.

Tiger Airways customer review :  12 May 2011 by R Nataraj (India)

India to Singapore and back to India. There was nothing to complain about. I purchased the tickets when they had an offer where the return ticket was only 1 USD. 4 of us travelled and including the return ticket it came to around 58 USD including baggage cost for two 20 kgs and one 15 kg. The flight departed from Chennai late by 30 mins but we reached Singapore on time. Check their website frequently for any such frequent offers that they provide to get such a low cost ticket.

Tiger Airways customer review :  11 May 2011 by A Allaga (Philippines)

Manila to Singapore very smooth and on time. Friendly and smiling cabin crew. The captain kept us updated of the weather situation en route to Singapore. With ticket less than $USD40 to Singapore, I couldn't ask for more.

Tiger Airways customer review :  11 May 2011 by H Lyn (Australia)

MEL-SYD return. All good, only issue a 20 min delay due to a failed landing light. Could not fault the crew or web check in. Yes, will Fly Tiger again.

Tiger Airways customer review :  9 May 2011 by D Miller (Australia)

Flight cancelled, no warning (why do they collect your contact details?), no apology and no care or empathy shown. Raises concerns about other aspects of the company's operations. Cheap flight but left out of pocket by hundreds of dollars. I will never fly Tiger again.

Tiger Airways customer review :  5 May 2011 by L Hughes (Australia)

Disgusted - so excited to be spending a weekend in Melbourne for our anniversary, just a couple of hours, before we are due to go to the airport, we get a call the flight has been cancelled, I thought it was someone playing a joke. They even sent through a flight confirmation email, this evening. Will never fly Tiger!

Tiger Airways customer review :  2 May 2011 by Andrew Penton (Australia)

Awful, Flights cancelled without warning, apology or reason; leaving us stranded and eventually costing us hundreds extra to get home. Never use Tiger!

Tiger Airways customer review :  2 May 2011 by Michael Lopresti (Australia)

SIN-KUL. Basic service, around 75% aircraft capacity. Despite the many complaints on this carrier, yet to have any to have a bad experience myself.

Tiger Airways customer review :  30 April 2011 by K Dibb (Australia)

Incredibly unsatisfactory - do not fly with them. I used web check in and made sure my bag was under 10 kilos because I know how exorbitant their over weight fees are. However, did not count on them weighing my handbag! Only 1 kilo over, but had to fork out $70 to check in my luggage. The staff were rude and unhelpful about this ridiculous situation. Is it any wonder the company is in trouble?

Tiger Airways customer review :  30 April 2011 by M Conroy (Australia)

Terrible. 2 hours late like everyone else that's posted here. No apology, no explanation - like everyone else has said here. Their boarding passes say they love being on time. How would they know? It looks like they have never had a flight that was on time.

Tiger Airways customer review :  30 April 2011 by A Phlorides (Australia)

I was supposed to fly out of Adelaide on 27 April 2011 to Melbourne and was told as I checked in (with four other family members) that the flight was cancelled and they booked us on a flight for 29 April 2011 to Melbourne at 7.30 am . After arriving to check in and waiting 4 hours they told us the flight was cancelled 'again'. Offering me a refund in 48 hours, I had to find another carrier to fly home with. Cancelling a flight once was very disappointing but twice, just reflects that these people should not run an airline. Reason for the cancellation was not given apart from operational reasons. Hopefully CASA shuts them down.