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Thomas Cook Airlines Scandinavia Passenger Reviews and Customer Trip Reports

 

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Customer Review scoring : Thomas Cook Airlines Scandinavia
8 out of 10  8 out of 10
6 reviews



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THOMAS COOK AIRLINES SCANDINAVIA customer review :  27 June 2013 by B Erik   (Sweden)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

GOT-AYT-GOT. We choose this airline because it was a part of a charter trip. We went on a 211 seat A321, its was quite big. It was as you expect in a economy class airplane (not much legroom, quite cramped). The seats were quite nice, but you will notice that they have been there for a while, but it works fine. The cabin-crew are very friendly and nice. The food onboard was okay. You can't expect that much from an airline in the food section. We thought we were going to get breakfast, as we flew at 7.00 in the morning. Instead we got meatballs in a sauce which was really nice!


THOMAS COOK AIRLINES SCANDINAVIA customer review :  12 March 2013 by M Zanasi   (Finland)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

HEL-Funchal-HEL on a A321-200. The interior is dated but in good shape. Old style bulky seats with very little legroom. It is a charter flight and it shows in the level of service and seat comfort. The only thing in common with quality airlines is the cost of the ticket. The only reason for flying with such an airline is the non-stop service between Helsinki and Madeira.


THOMAS COOK AIRLINES SCANDINAVIA customer review :  6 March 2012 by L Mellor   (Sweden)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Arlanda to Marsa Alam return. All things considered it was better than the Tui equivalent (where our 2,5 and 7 year old's were only offered coffee or tea, no water, as a beverage for paid meals. Staff were friendly, food looked great (we packed our own) and no price gouging on the drinks service.


THOMAS COOK AIRLINES SCANDINAVIA customer review :  1 February 2012 by M Pajunen   (Finland)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Premium

Royal Class flights Helsinki-Phuket on A330-200 aircraft. A quick but rather rude check-in at HEL. An access to a new comfortable lounge at HEL was a nice surprise, no lounge access at HKT though. A priority boarding for Royal Class passengers. The seat was a major disappointment: worn out and uncomfortable, expected better comfort in premium class. The entertainment system was ancient and didn't even work probably on the return flight. The two meals served on the ex-Helsinki flight were tasty, but not the same quality on return. Service was professional but impersonal, no smiles. A sufficient amenity kit was a nice touch but delivered on the HEL-HKT flight only. Will choose their Royal Class again only if new seats and better IFE will be installed.


THOMAS COOK AIRLINES SCANDINAVIA customer review :  30 November 2011 by Kim Krister   (Finland)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

HEL-TFS-HEL with A321. Efficient check-in. Very simple and small prepaid hot meal for a 7 hrs flight. Meal should be more filling. Two very different flights. Outbound flight had a professional and attentive service. Inbound flight had a rude and unhelpful crew, we were sitting on exit row 11. No smiles at all and they intend to sell everything, too many disturbing announcements when you are trying to read and relax. Seats were dirty and showing their age. What is also annoying - return flights from Canary Islands to Finland are almost always late with this airline. Not worth for the money as we paid expensive flight tickets only.


THOMAS COOK AIRLINES SCANDINAVIA customer review :  9 January 2010 by Kim Krister   (Finland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

HEL-LPA return with A321. Booked flights 7 months earlier and reservation for 2 exit seats for extra charge from their call center was kept at check in. Generous legroom. Friendly, attentive crew, flight deck announcements and clean aircraft made 6 hrs flight more enjoyable for a leisure flight. Also our pre booked Holiday Meal on outbound flight was surprisingly tasty and hot and portions were more filling than we have had for this route with other carriers. Only minus was inbound flight meal which was bit tasteless perhaps due to LPA catering. Drinks for purchase, but all in all flight with them (DK) offered more holiday feeling than our national carriers charter flight offers. Baggage came fast at LPA, but in HEL it took more than 45min due to ground handling problems.









 


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