THOMAS COOK AIRLINES Customer Reviews and Passenger Trip Reports

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THOS COOK AIRLINES customer review :  15 March 2010 by Mike Turner (UK)

Manchester-Fuerteventura on B757 return. Both aircraft old and untidy, did pay for extra legroom due to previous bad experiences with this Airline! Sat in row 31 with no view and seats like stone! Thomas Cook must get so many complaints yet they do nothing about it?

THOS COOK AIRLINES customer review :  15 March 2010 by P Hardy (UK)

Gatwick to Cuba. The cabin staff were friendly and helpful, seats comfortable and food adequate.

THOS COOK AIRLINES customer review :  7 March 2010 by David Biterson (UK)

Truly dreadful flight from Kos to Birmingham. Had spare seat next to me. Otherwise plane crowded. Thought I was in luck until a steward moved another passenger down the plane to sit by me. She was the biggest woman you have ever seen. Vast. So vast that the arm rest could not come down between us. She had been moved because she had been sat next to another big person and there simply wasn't enough room. I was picked on because I was quite slim. I muttered to the steward, "Thanks a bunch." He looked at me like I was about to cause trouble. I sat for nearly four hours in extreme discomfort.

THOS COOK AIRLINES customer review :  5 March 2010 by N Robinson (UK)

Manchester to Varadero A330 return in the Premium cabin. The service on board was very poor with poor food and drinks service - drinks in this cabin were stopped over 3 hours before landing yet they served the people paying cash in the economy cabin up to 30 mins before landing. Staff were not very helpful.

THOS COOK AIRLINES customer review :  5 March 2010 by S Shepherd (UK)

Manchester to Cayo Coco. The outbound flight was ok but staff were slow and quite rude to paseengers. The return leg of the trip that was a nightmare. The plane went tec in Cayo coco and we were kept on the plane for 4.5 hours - all we were given is one small glass of water.

THOS COOK AIRLINES customer review :  3 March 2010 by R Baker (Canada)

MAN (left on time) to LGW (left late) to YYZ (arrived early). Premium is worth the extra just to avoid the purgatory of economy. Seats still very hard though. Service fine, meals are still served in cardboard boxes.

THOS COOK AIRLINES customer review :  3 March 2010 by Glyn Cookson (UK)

Birmingham -Fuerteventura on B757. Aircraft looked shabby and dated, with the most uncomfortable seats I have ever had. Outbound 3 hours delay due to technical problems on inbound flight from Alicante. I have flown for the past 40+ years but somehow felt unsafe on these 2 recent flights to Fuerteventera. I feel sure that if there aircraft belonged to some 3rd world airline they would be banned from European airspace. They certainly look past their sell by date.

THOS COOK AIRLINES customer review :  28 February 2010 by R Cheal (UK)

Was scheduled to fly Gatwick to Toronto on 12 Feb - delayed 22 hours. Lack of information on the ground. Passengers who has flown the previous week had a similar delay and the same excuse -the baggage truck hit the plane! On our return, we had a 1 hour delay. The bags were not loaded when we boarded even though they had been checking in people 3 hours beforehand! Our Premium seat was smaller that those on the outbound leg. Will never fly them again.

THOS COOK AIRLINES customer review :  19 February 2010 by R Baker (Canada)

Toronto-Manchester. Check-in poor, waited in line for over 45 minutes to get to a desk. Flight arrived early as it bypassed the Gatwick stop. Imagine those passengers were not as happy as we were! Aircraft a fairly new A330, nice, quiet and clean. Seats were cramped and extremely hard. Rather like the wooden ones in an old railway carriage, could not even doze for the discomfort. Meals are served in cardboard boxes and thrown at you. Taste is passable, once you have struggled through all the plastic wrapping. Crew much more interested in peddling duty free and knick-knacks. than looking after customers. Incessant announcements are made so nobody misses the opportunity of buying this stuff. Lights remained on for almost the whole flight so customers would not miss a buying opportunity. Flying back with them in a week or so, but in Premium. Will describe that ordeal once over. So far, have tried many of these "second tier" carriers, so I can get to the North of England. Rapidly coming to the conclusion that Air Canada, even through the disaster of Heathrow, is the best way to go.

THOS COOK AIRLINES customer review :  16 February 2010 by A Bond (UK)

London Gatwick to Lanzarote return. Outward flight had a two hour delay as the aircraft became unservicable on it's previous flight. Fair enough, you cannot compromise safety, but at least let all those waiting for their holiday know. As usual we only found out what was going on when we boarded the aircraft. Inbound flight delayed by an hour, but good time made up by tailwind, and only ten minutes late on arrival. The seats - where do you begin? They have to have the smallest seat pitch known. I'm not exceptionaly tall at 6'1", and I cannot sit with my legs parallel to each other. I realise you can book the few seats on the aircraft with extra legroom for a premium, but as stated earlier I am not that much above an average height.

THOS COOK AIRLINES customer review :  16 February 2010 by D Amos (UK)

Puerta Plata - Manchester. The journey from hell, departed Puerta Plata 13 hours late. Aircraft was a substitute aircraft - ancient former Mytravel Boeing 767 in short haul configuration rather than A330 with 33" seat pitch. I spent 9 hours wedged in like a cork in a bottle, staff disinterested - only interested in what they could sell you. Food was appalling - the staff even apologised for the quality, blaming the caterers in the Dom Rep.

THOS COOK AIRLINES customer review :  14 February 2010 by M Butler (UK)

I flew back from Barbados on 10 FEB. The cabin staff were offhand to the point where they were rude. I was seated in row 42 in the centre, there was a passage behind the seats to give access to the toilets and the emergency exit. Two hours after starting the journey I went to the toilet and the access was blocked with folded boxes. As the journey continued the stuff stored in the passage built up and up and more and more red bags appeared in front of the emergency exit and at one point a crew member used the sacks as a foot rest whilst sitting in the jump seat. PA system was not heard by me as I use hearing aids and the noise in the cabin rendered them useless. I asked for earphones and was given a defective set, I asked for a pair that worked. None were forthcoming so I never heard announcements during the flight.

THOS COOK AIRLINES customer review :  12 February 2010 by J Fidler (UK)

Manchester-Calgary return. Flight to Calgary ok, not usual premium standard however. Free meals but did not seem upgraded. Drink trolley brought round at the staff whim! Return journey was horrendous! Reiterate previous comments of very uncomfortable seats (I had to sit on two blankets), minimal padding on seats, surly staff and unacceptable catering. Also baggage came off at the same time as economy both ends- not a major problem but TC do sell it as a benefit of Premium class. We will drive to Gatwick from Sheffield for any future flights to Calgary and fly Monarch.

THOS COOK AIRLINES customer review :  11 February 2010 by David Stewart (UK)

TFS-GLA. Flight delayed for 5 hours but refreshment vouchers given. Aircraft the usual cramped 757 which had seen better days. Majority of the crew friendly only exception being the Cabin Manager who spent most of the flight fixing her hair or smothering her hands in alcohol gel anytime she had the misfortune to have contact with a passenger.

THOS COOK AIRLINES customer review :  10 February 2010 by M Bean (UK)

Flying back from Barbados cabin crew were rude and offhand. The cabin was cold - people were shivering, the overhead lights came on far too early. But worst of all, the seats are so uncomfortable, virtually no padding and are bolt upright. I complained to TC - their response "we carry out a lot of research when selecting seats for our aircraft" - translated that means we do a lot of research to find the cheapest seats we can buy.

THOS COOK AIRLINES customer review :  8 February 2010 by M Thornber (UK)

Toronto to London Gatwick January 29th. I can accept the endless queuing for everything, £2 for a cup of tea, technical problems and near 24 hour delay , but I find it hard to accept the appalling discomfort of the seat. The off centre monitor in seat back means you have to view with your neck twisted. The lack of padding in any part of the seat felt like sitting on a wooden board. In fact, 8.5 hours in this seat is an endurance test. The decision makers at Thomas Cook should be made to sit in these seats for the same duration and only then will they realise that it is this that really is the last straw. You have taken a modern A330 and turned it into the most uncomfortable I have ever had the misfortune to fly in. Pay the extra and fly with an airline with comfy seats.

THOS COOK AIRLINES customer review :  8 February 2010 by J Jones (UK)

Boeing 767 in need of good refurbish, overhead TVs for flight entertainment not working, over head oxygen mast dropped down in the rear part of the cabin on take off (inbound), the rear galley not working so the food took a long time to serve (outbound). Outward the cabin crew had lost the plot and were most unhelpful, inbound the aircraft had not been cleaned properly but the cabin staff much better and helpful.

THOS COOK AIRLINES customer review :  6 February 2010 by John Lynn (UK)

Manchester to Lanzarotte. Sat in row 32 behind Empty exit row seats (all six empty). During the flight children running up and down the aisles - at one stage two small children occupied the exit row - one pressing buttons on the cabin crew intercom - the other attempting to open the emergency exit door! Cabin Steward eventually came to remove them - on my stating that they shouldnt have been there trying to open the door his comment was "I am not here to supervise children" - my reply was "you are here for our safety - and you failed". Without another word he walked off to the rear galley and drew the curtain. Return journey good - same seats, friendly female cabin crew who was horrified when we explained the outward journey.

THOS COOK AIRLINES customer review :  1 February 2010 by Audrey Jones (UK)

Glasgow to Tenerife in January. Most uncomfortable airline ever. Trays could not fold down completely. No airconditioning and flight was extremely hot. The space for passengers legs is totally inadequate.

THOS COOK AIRLINES customer review :  30 January 2010 by M Pinson (UK)

Manchester-Barbados 23nd December. Seats were so small that the passenger next to me stood most of the flight, he was so uncomfortable. Food terrible, staff just interested in selling drinks. Return flight on 6th January - seats were very hard and uncomfortable. Food terrible. Cabin lights left on all night, so sleep was impossible. Kept on plane for 1 hour while suitable steps were found. Surely things could be better organised than this. Our first, and definitely last flight with Thomas Cook.