Home Page

 

Thomas Cook Airlines Customer Reviews and Passenger Trip Reports



PAGE

1 2 3 4 5 6 7 8 9 10
Follow us on Facebook






Thomas Cook Airlines Customer review :  12 November 2012 by K Singleton    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew Manchester to Tenerife South recently and I must say I wasn't looking forward to it after reading bad reviews. However, I must admit we had an excellent experience. We left Manchester on time and arrived back in Manchester half an hour early. We managed to book extra leg room on the return journey, which was good, but even in the normal seats we had as much leg room as other airlines we have flown with. There was no entertainment on the outward journey, but we were treated to a film on the return leg. All in all a stress free experience and I would definitely recommend to family and friends for future travel plans.



Thomas Cook Airlines Customer review :  3 November 2012 by Jacqueline Bird    (Canada)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Delayed 3.5 hours with no explanation. Flight times changed twice during the delay. Inflight service was terrible. No drinks offered with dinner, you had to ask for them, tea and coffee finally came round a good 45 minutes after dinner. No garbage collected. Two babies in front of us were allowed to stand on their mother's knees during take off and landing. Nobody did a pre-take off or landing check to see who had seat belts on. I will never book Thomas Cook/Air Transat again.



Thomas Cook Airlines Customer review :  2 November 2012 by Jean Haines    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Stansted to Dalaman. Delayed going out by 2 hours even though they boarded us as if we were on time. Flight deck insisted on telling us we were sitting on the plane because they were performing running repairs on landing equipment. The seat pitch was unacceptable, so tight and uncomfortable and the flight staff were scruffy and unhelpful. I even had to draw their attention to the state of the loo! Whoever was in charge of the announcements on both flights was dreadful - got all her words mixed up and giggled in the middle of her announcement.



Thomas Cook Airlines Customer review :  2 November 2012 by S Johnson    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Outward flight from Gatwick to Orlando delayed 5 hours due to technical problem with Airbus! Return flight from Orlando to Gatwick delayed 25 hours due to technical problem. Premium seats were comfortable. The outward bound food (by chef James Martin), sausage and mash- very good, Thai curry - very dry. Return flight food, not very good and the breakfast is not worth bothering with, may as well just offer fruit juice or a tea/coffee. This is the first time we have flown with Thomas Cook, overall experience has not been a good one.



Thomas Cook Airlines Customer review :  2 November 2012 by Declan Marsh    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Norwich to Palma on airbus A321, the legroom is shocking. I am 5ft 11 and found it quite uncomfortable. Staff were friendly onboard and the service was good. Will use again providing there is more legroom.



Thomas Cook Airlines Customer review :  1 November 2012 by Helen Thatcher    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just returned from two weeks in Florida, outbound journey was 5 hours late leaving due to technical problems, received a voucher at the airport which was acceptable. Crew on board were very attentive and our 6 year old son was sick they were very helpful. Seats were reasonably comfortable, food and entertainment ok. Return journey a different story, delayed 25 hours due to technical problems, after a wait at the airport with no information as to what was going on we were told to take bits from our cases for an overnight stay, taken to a local hotel for the night. Eventually left 25 hours late! The plane was dirty. Crew were not particularly helpful. It was an experience I would not want to go through again and will not fly Thomas Cook ever again!



Thomas Cook Airlines Customer review :  1 November 2012 by Andy Letts    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just had 2 weeks in Florida. The flight out was good, staff were excellent and the aircraft, an airbus, was comfortable with good leg room. Flight back was terrible, 3 hour delay with no explanation, the seats were very narrow and extremely uncomfortable on this aircraft, a Boeing 767, and they did not recline at all. No seat back entertainment, just overhead screens in the aisle but this didn't matter because none of the sound sockets controls on the right side of the aircraft worked anyway which is a joke when flying long haul with children. We asked to move but were told we couldn't even though there were empty seats at the rear of the cabin. Very poor.



Thomas Cook Airlines Customer review :  1 November 2012 by Owen Evans    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-LPA-LGW - Very old 757-200 on both legs, overhead screens for IFE on the way over but no IFE on the way back. Leg room was an absolute joke! Made worse when the person in front tried putting their seat back and jamming my legs completely in place for 4 hours. Crew were not the greatest and on the way back were too busy talking. Glasgow based crew on the way over far more friendly and chatty to passengers rather than each other. Check in a LGW very good with no wait at the bag drop desk at LGW, return check in at LPA only 2 check in desks opened and Thomas Cook wanted an extra €10 to jump up the line, waited 50mins to get to the front, agent was very chatty and pleasant. Didn't buy anything on board and the food looked quite poor quality. Wouldn't choose to fly with them again I'd rather pay a bit more and fly with a proper airline.



Thomas Cook Airlines Customer review :  30 October 2012 by Richard Piatkowski    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Only chose Thomas Cook due to it's preferential flight times to Larnaca. Plane was an old 757-200, it still has the old style televisions hanging out of the ceiling, showing one film and desperately old TV shows. You'll need to buy headphones at 2.75. If you do bring your own, make sure you get a double pin adapter, otherwise you will pay 1.50 for one of those. No personal air conditioning. Return flight was so old and tired that it had no auxiliary power meaning no air conditioning at all when on the ground. The seats are terrible, 28" legroom is all that you get, which means you spend your flight pinned up against the seat in front of you. Equally the width of the seats is poor too, meaning you have to take great care not to knock out the person next to you whenever you move! We only flew as far as Cyprus - I pity anyone who has or will travel any further. The service is okay, but is clearly a charter flight style - continually trying to sell something to you. If you haven't paid in advance for food, you can buy it on the plane, but it is expensive for what it is and pretty mediocre. They don't even give you water, tea or coffee during a 4.5 hour flight. In conclusion, I will never travel with TCA ever again. I should have listened to the reviews I read before travelling.



Thomas Cook Airlines Customer review :  30 October 2012 by C Appleton    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Due to travel back from Tenerife South on 26th Oct 2012. Take off should have been 1.40 instead without explanation it ended up being 01.40 on the 27th Oct. Absolutely no customer service. Updates were by means of the flight board, There were 11 changes to the flight time. Ended up on another airline, Cosmo brought us to the UK on our return journey. Handed a letter on arrival at Newcastle airport giving the flight details and how to make a claim through our own Insurance Policy.



Thomas Cook Airlines Customer review :  30 October 2012 by J Bellamy    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying out to Orlando we were delayed 5 hours, when we checked in the night before, no mention of any delays, however when we looked at the board before our flight it said it had been pushed back 5 hours. Flight itself was horrible, small seats, no legroom. Inflight entertainment was even worse, 3 movies to choose from and you had to start watching at the same time as everyone else. After a lovely holiday in Orlando we were meant to fly at 12.30, given a hotel, and our flight is now 17.30 - a delay of 25 hours.



Thomas Cook Airlines Customer review :  30 October 2012 by B Hill    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Birmingham to Antalya on 13.10.12. However we had probably 20-25 % children on board and the choice of film for general viewing was poor and was not suitable for kids viewing. Secondly, I flipped up a tap on the toilet washbasin to find it was filthy with slime under the head. Obviously a long time since any cleaner had investigated the area. Other than these things, the flight went well with all other aspects being ok.



Thomas Cook Airlines Customer review :  30 October 2012 by C Price    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled TCX4329 from Lanarca to Birmingham. Arrived early at the airport waited to check in and must have been 20th in queue. After experiencing cramped conditions on inward journey asked for extra legroom but none available so asked for aisle and next seat, were put on row 30 right next to toilets, no leg room and head pushed forward for whole journey. Staff oblivious and unprofessional, did not do a last cabin check to make sure every thing stored and seatbelts on - more interested in selling lottery. We paid a lot for flight, would now use a low cost airline over TC every time.



Thomas Cook Airlines Customer review :  29 October 2012 by G Muir    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TCX6025 Tenerife to Newcastle. Supposed to take off at 13.40. On arrival at airport at 11.30 all seemed well. Called to gate 37 around 1pm. Staff took 4 wheelchairs through and returned with them minutes later. Never at any time informed as to why our flight was cancelled/delayed. Food vouchers were given out but had to be spent in same establishment. Constantly had to visit the information desk to find out what was going on. We eventually left at 01.38am, 12 hours late on a Cosmos plane. Customer service needs seriously considered!



Thomas Cook Airlines Customer review :  29 October 2012 by H Fletcher    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Delayed 6 hours on outbound journey to Orlando. Flight itself was very turbulent. The crew, service and food was excellent! Seat pitch excellent, entertainment average. Return flight delayed, we don't know how long, we are currently in a hotel overnight waiting for information on when we will leave! Will never fly Thomas Cook again!



Thomas Cook Airlines Customer review :  26 October 2012 by B Wilson    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TCX2026 Manchester to Paphos on 16 October 2012, delayed 8 hours and the handling of passenger welfare was unacceptable. Flight due to depart at 0700 hrs. On checking in at 0545 we were advised it was still 0900 for a technical problem. Only update was via the departures board which pushed back to 0930 then further information at 1000. A tannoy announced delay until 1400hrs and to collect a 10 refreshment voucher in a queue that took 1 hour. Thomson flight drafted in as replacement - departure now posted at 1430. As boarding given letter of explanation, found out that the meal we had prepaid for was not available via Thomson. Letter stated we would be refunded flight meal money on return to UK but now have discovered we have to write in to claim it back. Took off at 1505.



Thomas Cook Airlines Customer review :  26 October 2012 by J J Schmid    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Boeing 757-200 Gatwick to Antalya return. My husband and I returned from Antalya, a 4 hour flight, at 4am Wednesday (after a 3 hour delay). We had the same problem on our outward journey. The worst thing was the inadequate seating space, plus both of our seats had clasped, so it was just impossible, from the time we sat down to get any comfort. I had a bump on my seat which caused discomfort at the base of my spine. Difficult to eat our meals because of elbow room. We sat in row 40E and F at the back of the aircraft, the seats did not tilt back to any degree so we sat bolt upright for the 4 hour night flight! Yes we tried to buy extra leg room on the way back but there was none available. What a shame Thomas Cook! Everything else was just great!



Thomas Cook Airlines Customer review :  26 October 2012 by S Gedge    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

No problems with our flight from Stansted to Fuerteventura, but on our return flight never before have I encountered such an unprofessional team of stewardesses, all making unsuitable jokes and talking to passengers as if they were old mates, not to mention using the trolleys as weapons, crashing into elbows of passengers etc. We were rudely told we couldn't have the in-flight meal as 'you ain't paid for it, you're on a Thomson's holiday', although they did relent under protest. The aisle on the plane was too narrow for a toilet queue.





PAGE

1 2 3 4 5 6 7 8 9 10
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 





top

back to top





| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2013  Copyright Skytrax