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Thomas Cook Airlines Customer Reviews and Passenger Trip Reports
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Thomas Cook Airlines Customer review : 16 July 2012 by A Dickson (UK) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew Glasgow-Malta-Glasgow June 26th-July 10th Boeing 757/200. Definitely the most uncomfortable flight I
have ever had and I have flown 100's of times. We were packed in like sardines with no clearance at all
between the seat in front. Staff however were good and the meals ok but I wont be using Thomas Cook again
in a hurry. Seems to me they have the perfect recipe for people not going abroad on holiday.
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Thomas Cook Airlines Customer review : 12 July 2012 by E Smits (UK) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Had a good couple of flights with Thomas Cook as part of my holiday. The aircraft was clean and legroom was
reasonable with comfortable seats. The cabin crew weren't anything special but were as polite as any other.
The flight itself was ahead of schedule and was extremely smooth.
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Thomas Cook Airlines Customer review : 10 July 2012 by Robert Gell (UK) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flight tcx5125 was a terrible journey home, 8 hours delayed then landed in Manchester - bussed to East
Midlands. Not enough information, nobody was telling us anything, so many different stories as to why we
were delayed.
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Thomas Cook Airlines Customer review : 5 July 2012 by S Eckford (UK) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flight to Zante 10/06/12 return 24/6/12, the worst flying experience I have ever encountered.
(TCX2116/2117). First flight delayed 1hr, 3/4 in flight 5 drunk lads start getting abusive 2 then decide to
smoke in the toilet. After 2 weeks on our return on Sunday pm 24/6/12 pleasant enough flight up until we
entered British air space possibly only 1/2 hr from landing to be told we were being diverted to Newcastle
due to tech problems at Manchester and that people from Thomas Cook would be waiting with all info and
coaches back to Manchester (3hr drive). 2hrs later we got through arrivals to find no one from Thomas Cook,
only some unfortunates from Swiss Air trying to sort the carnage - only two coaches that already had people
on ready to go with two more supposedly on the way. (1hr later) with some 14 of the remaining passengers
we were bundled on to a mini bus with all our luggage very cramped to be then driven 3hrs back to
Manchester. All our pick ups have now left Manchester having not been aware until they had arrived for the
scheduled flight that there was a diversion so chaos ruled again trying to find alternative travel home 1 1/2
hrs back towards Newcastle having driven past our home town. Total disgrace.
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Thomas
Cook Airlines Customer review : 5 July 2012 by H Karmel
(UK) |
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Rating : 2/10 |
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Cabin Flown |
Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Travelling from Manchester to Bodrum in May the check in queue was horrendous,
snaking round the barrier past all the other check in desks and out of the door
at terminal 1. To ease the queue staff offered VIP check in, stating 'do you
really want to queue in that?', 'We have just the answer and it is only 10 pound
per person'. Staff showed us 2 dedicated check in desks for VIP, the remainder
of the queue had 6 desks. This appeared to be a money making scam. The lengthy
check in queue meant we had limited time airside, even though we allowed 2.5
hours at the airport. The rest of the flight experience was ok but not to be
recommended.
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Thomas
Cook Airlines Customer review : 4 July 2012 by David Jowett
(UK) |
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Rating : 3/10 |
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Cabin Flown |
Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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These old aircraft still perform well. I flew Manchester-Santorini and back last
week. Perfect flights - just a shame about the interiors. Going out, the seat
belt (buckle part) on 27B was the incorrect one, had to be fastened twisted,
confirmed by cabin crew. Came back on G-FVLC. Seat 28B the tray went passed
horizontal, the seat back of 27C was actually broken, so the seat back was
twisted when the passenger leaned on it. The main complaint though - seat pitch!
Just not good enough.
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Thomas
Cook Airlines Customer review : 4 July 2012 by Nigel Tomkinson
(UK) |
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Rating : 2/10 |
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Cabin Flown |
Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew Wed 13 June Manchester to Bodrum. After boarding for a 1pm takeoff we
waited whilst an engineer tried to fix the plane. After 40 mins he left and
pilot said we could go, that lasted until halfway to runway when the plane
stopped and the pilot announced we were going back to the stand where after
another 45 mins the pilot had us all taken off the plane. Back to departure
lounge we went, at half 4 the boards said departing at 7pm. They got round to
giving us a £7 meal voucher at about 5. Got to destination hotel at gone 4 am,
first day of holiday gone. Fast forward 2 weeks to 27th June, arrive at Bodrum
airport to be told flight delayed by 165 mins, Bodrum airport even more
expensive than Manchester. Board says departing at 11pm. 11.45pm before we were
ready to go. No onward trains running that late, taxi back to Crewe, home at
3.45am. Thomas Cook staff were great but the company has some serious issues, it
was the first time I've seen people asking for the questionnaire that they give
out on homebound flights.
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Thomas
Cook Airlines Customer review : 27 June 2012 by J Howard
(UK) |
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Rating : 10/10 |
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Cabin Flown |
Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew to Palma on the 21st May return. All flights on time. Crew friendly and a
attentive. Brought extra leg room so was very comfortable.
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Thomas
Cook Airlines Customer review : 26 June 2012 by Paul Lyall
(UK) |
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Rating : 10/10 |
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Cabin Flown |
Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew from Glasgow to Dalaman 8/6 and return 22/6 on a 757-300 both ways. Flights
left slightly late both ways but landed on time. Plane was good and adequate for
4.5 hour flight. Had the meals which were excellent. Crew worked very hard and
were friendly both ways. Captain kept us informed of progress etc. Can't fault
Thomas cook at all enjoyed flight both ways flying again in September so hope
for same results.
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Thomas
Cook Airlines Customer review : 26 June 2012 by James Halley
(UK) |
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Rating : 4/10 |
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Cabin Flown |
Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MAN-REU return mid-June. Remembering that this is a package holiday airline, I
found this to be the most cramped plane I have ever been on. I have been flying
all over the world in planes of all sizes and for the first time ever I had to
request a seat belt extension. At meal time the table would not lower on to my
lap, Fortunately on the way home the seat next to me was empty. FAs were
professional and smiling and the food ok. Flights were either on time or early.
Disappointed that there was no bag drop during the night of departure from UK
despite assurances from 2 separate staff that if checked in online there was a
bag drop open all night. Manchester airport at 0200 is not a fun place.
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Thomas
Cook Airlines Customer review : 25 June 2012 by A Gray
(UK) |
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Rating : 2/10 |
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Cabin Flown |
Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Norwich to Dalaman. Worst plane in terms of age, comfort and space. Basically
trying to cram as many onboard with little regard for the passenger. Even though
Norwich is close, is it worth the discomfort and inflated price for the sake of
a few hours drive? I say no.
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Thomas
Cook Airlines Customer review : 20 June 2012 by P Mill
(UK) |
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Rating : 6/10 |
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Cabin Flown |
Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Had to leave Turkey early because of a funeral, return flight was meant to be
with Monarch but they wanted over £300 to change flight. Tried to book with
Thomas Cook over Internet but would not let use complete booking, so drove to
Dalaman Airport to book direct. Flight £250, nearly twice the cost of Internet
price. Given flight time we had seen on Internet but then girl said we could
have one 2hrs earlier and wrote out tickets and gave us a receipt. As we were
leaving 2 days early, changed our transfer time and date. When we got to the
airport on 14/6/12 at 12.30pm our check in was not open. This was because the
flight was not until 16.35, the girl had given us the Glasgow flight time not
Gatwick. When we found a Thomas Cook member of staff she could not understand
error until she realised it was Glasgow flight time. We had to spend 4hrs at
airport and had to buy food and drink as we had missed lunch at hotel. Annoyed
as we were already going to miss a number of meals by leaving early. Asked if we
could have free extra leg room seats because of mix up, no chance, all they said
was we were lucky the Glasgow flight was earlier than Gatwick one, other wise we
would have missed it.
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Thomas
Cook Airlines Customer review : 19 June 2012 by S Roberts
(UK) |
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Rating : 10/10 |
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Cabin Flown |
Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Having read various reviews on Thomas Cook Airlines flights we commenced our
journey to the airport with some trepidation. What a surprise we had in store!
Flight TCX472 Man to Sanford 1st June 2012, Flight TCX473 Sanford to Man 15/16th
June 2012. Both flights left and arrived early. Crew on both flights were
extremely friendly and helpful. Food on both flights was excellent. Cleanliness
when entering the plane on both flights was excellent. If only the same could
have been said after each flight! Oh, what messy passengers. Obviously this was
no fault of either the airline or its staff; just disgustingly untidy
passengers. Many thanks for two excellent flights.
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Thomas
Cook Airlines Customer review : 18 June 2012 by B Clark
(UK) |
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Rating : 2/10 |
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Cabin Flown |
Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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9th June Manchester to Menorca. Arrived to find very long queues. Staff hadn't
taped up the area so people were joining the queue at various points causing bad
feelings. Just 3 check in staff. Told we had a 5 hour delay due to our plane
being in the wrong place due to technical reasons. Sat 16th June arrived in
departures and found we were first in the queue, delighted until other
passengers pointed out the notice stating another 5 hour delay. Airport reps
were defensive and unhelpful - one stating that Thomson were even worse than
them, very unprofessional. Onboard the captain gave us exactly the same blurb as
the previous week. When they announced they would be sending round a
questionnaire there was a combined jeer from the passengers. As well as the
vouchers, which you have to provide, a free drink on the plane, or some other
extra, may have calmed people's feelings. Never again.
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Thomas
Cook Airlines Customer review : 18 June 2012 by C Liddiard
(UK) |
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Rating : 8/10 |
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Cabin Flown |
Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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TCX212/3 Puerta Plata. 3 hour delay from Gatwick, no great problem to us we were
in the lounge and asked politely if we could remain and it was no issue. We
pre-booked and paid for the extra legroom seats and were allocated 30H and 30G
worth every single penny. Flight crew worked hard, standard of service top
notch. The food was tasty. Entertainment system played films and shows, the
downstairs toilet area, I felt worked very well indeed. Return flight the same,
excellent all round.
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Thomas
Cook Airlines Customer review : 18 June 2012 by Lynton Susman
(UK) |
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Rating : 2/10 |
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Cabin Flown |
Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Passengers be aware! We have just returned from a 10 night holiday to Majorca
and I have to say the experience that we encountered at Terminal 1 at Manchester
Airport for this airline can only be described as cattle market check in. The
worst combination of an inefficient check in system by the bove airline and an
old & very outdated Terminal 1 at Manchester. One would imagine 2 hours before
flight time would be enough, but with 300-400 passengers in the queue and less
than half Thomas Cook check in desks open - not so. Very poorly organised, poor
filtering for different destinations and times which would have defined urgency
from non urgency. We arrived at the airport at 4.35am (with a 6.30am flight
time) and at 6.20am, my wife and I were literally running to the gate, Poor
information, too few check-in desks open (why?) and very few Thomas Cook staff
in general attendance. Staff indifferent and matter of fact and took exception
that we dared to criticise or complain. Loved the holiday - would go again but
not with Thomas Cook. In contrast, Palma Airport for the return home check-in,
was a dream. Checked in, in 14 minutes - all desks open - perhaps you'd care to
share your secret with Thomas Cook.
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