THOS COOK AIRLINES review : 29 April 2008 : by L Macbeth

Customer Rating : 4/5

We flew with Manchester to Sanford. We found the flight to be comfortable, with friendly cabin crew. The food was of a good standard and on our return flight my husband had a seat which had plenty of legroom and reclined with no-one sat behind him. We paid no extra for this seat just requested at the desk in Sanford if a seat was available.

Thomas Cook Airlines review - by R Hollister

23 April 2008  Customer Trip Rating :

Flight from Dalaman Turkey - LGW. Seat pitch is abysmal for a 4 hour flight. Inflight service was atrocious. Cabin crew more interested in chatting to each other than attending to the passenger needs. Cabin crew sold drinks and snacks to passengers before serving prepaid meal to other passengers. This meant a 2 hour wait before prepaid meal was served. Cheap flights are never cheap – give me BA any day.

Thomas Cook Airlines review - by M Parr

23 April 2008  Customer Trip Rating :

Recent Florida trip. Incredibly cramped seating, both in seat width and pitch. In-flight entertainment system disfunctional in various seats of our 10 strong party on both flights. Insufficient pillows loaded on return flight. Insufficient childrens packs availabale on both flights. All extras, standard on other flights, require payment on Thomas Cook. We all agree we will never fly with Thomas Cook again.

Thomas Cook Airlines review - by N Johnston

15 April 2008  Customer Trip Rating :

Glasgow-Las Palmas-Glasgow as part of a pacakge holiday. Flights 4.5 hours long, Bboeing 757. Biggest problem was the seat pitch. At 6/1 knees against seat in front; thankfully the person in front on both flights didn't recline their seat! No extra leg room seats available but have noted the cost of these has risen. Otherwise flights on time & without problems. Usual hard sell of products on board except on the return flight cabin crew missed out a whole section of the plane for duty-free! Would try to avoid in future simply in view of leg room issue.

Thomas Cook Airlines review - by John Bartling

8 April 2008  Customer Trip Rating :

Manchester to Puerto Plata having paid for use of the "Premium" cabin and its associated benefits. Before take-off, access to the executive lounge was denied to all passengers and £10 compensation offered despite access to the lounge costing £20. A dedicated "Premium" check-in desk was promised at Manchester Airport, the queue for this was occupied by all passengers and check-in took over an hour. Legroom and choice of entertainment were good but service received from cabin crew was atrocious, the "unlimited" free drinks were served once during the eight hour flight.

Thomas Cook Airlines review - by B Parris

3 April 2008  Customer Trip Rating :

Ridiculous seat pitch. Drinks very expensive. Delayed in Tenerife Airport - plane should have taken off at 3.45 and it eventually departed at 10.40 due to something to do with radar breaking down and another part had to be flown out to Glasgow and then fitted. Had to make alternative arrangements for onward travel once we reached Glasgow as it was 3.00am by the time we reached Scotland. Medical seats requested for both myself and husband before outward journey but only husband was allocated one. We were assured by ground staff they would see we had medical seats on return flight but again only my husband allocated one. Meal disgusting - even by aircraft standards.

Thomas Cook Airlines review - by Roy Atkins

3 April 2008  Customer Trip Rating :

Gatwick-Athens 757-200. Similar comments to most of those listed, knees hard up against seat in front. Not enough room to put the table down. Not enough room to open the A4 size inflight magazine flat, when holding the magazine vertically it was too close for the eyes to focus. Cabin crew advice to keep moving a joke, jammed in too tight to move. Food was mediocre. Inconsiderate fellow passengers who recline their seat to restrict leg room even further. Return trip on new Thomsonfly 737-800, about 3 inches more legroom, nice aeroplane.

Thomas Cook Airlines review - by J Atherton

2 April 2008  Customer Trip Rating :

Manchester-Funchal return - have rated this very poor as the leg room on this plane was terrible - so bad that we were dreading the flight back and will never use Thomas Cook again. I am only 1.7m but found it extremely cramped, as did everyone around me. Looking at the reviews on here this seems to be the main complaint from everyone and I think its about time that Thomas Cook took these comments seriously. The flights were not cheap and it is ridiculous to have to pay extra to stand any chance of being comfortable.

Thomas Cook Airlines review - by J Goodall

31 March 2008  Customer Trip Rating :

Manchester-Hurgahda. A330 ageing aircraft flying on mytravel flight numbers but in Thomas Cook livery and with a mixed crew - half MyTravel and half Thomas Cook. We travelled in Premiere cabin (first seven rows) and felt sorry for the people in rows 8 to 40 odd as they are so cramped it must have been a nightmare on this 5.5 hour flight. Food was ok. Thomas Cook are removing 31 seats from the A330 fleet from 1st May - let's hope this improves the comfort. Or alternatively take my advice and only fly Thomas Cook with extra leg room seats on any flight over 2 hours.

Thomas Cook Airlines review - by A Seaton

26 March 2008  Customer Trip Rating :

Barbados - Gatwick 19th March 2008. We thought flight out was bad, but the flight back was even more horrendous. As in other comments, we found the seats totally inadequate for an 8 hour flight - too narrow, too cramped and not enough leg room. With the staff rushing up and down the aisles and not caring if they bumped into passengers it was impossible to relax. The initial drinks run was all hard sell and we were told that tea coffee and juice would be served with the meal. The meal itself was totally dry - overheated main course with a dry roll and a dry muffin for sweet. The drinks never materialised as there was a problem with a passenger and some turbulence. However, as soon as the problems were sorted out the duty free run was done, which took so long that there was no time left to serve drinks . The only way to get a drink was to walk the full length of the plane and ask for one. Disgraceful that they put the duty free run as more important than passengers' comfort and well being. Breakfast was equally inedible and we couldn't wait to get off the plane. We will never knowingly travel with Thomas Cook Airlines again - or My Travel as the staff were in their uniforms. They don't even deserve 1 star for the journey.

Thomas Cook Airlines review - by Gwen Killian

26 March 2008  Customer Trip Rating :

Just returned on from Sharm el Sheikh and was appalled at the legroom. My husband is 6ft 2 ins and couldn't even fit his knees up against the seat in front. He had to use my side of the space also. We were allocated the rear seat on the aircraft which somehow seemed to have less room than the others. How they dare display the safety features and say in the brace position place your hands behind your head and if possible lean on the seat in front is a joke as there is only inches between your head and the front seat. It was impossible to read a book or to eat. As much as I love travelling I refuse ever to fly with this airline again. I have paid less to travel long haul to Dubai with Qatar which included fabulous service, drinks and food which are included and a seat that is reclinable, comfortable and enjoyable.

Thomas Cook Airlines review - by Duncan Whiting

22 March 2008  Customer Trip Rating :

LGW-DLM 13th March, return 19th March. Both flights on time and staff friendly. That was the good bit. The legroom on this airline is beyond bad. It must have been 27 inches. I am 6 foot 2 and my knees were pressing into the seat in front for the entire 3 hours 45 mins of the flight. I cannot believe that in this day and age airlines are allowed to get away with this. And they have the audacity to suggest exercises in their magazine to reduce the chances of suffering from DVT. Maybe if you are under 4 ft tall! The only way to reduce the chance of DVT on this airline would be to not get on in the first place ! I could understand if the cost was GBP50 each, but it's the same price as GB Airways was, and they gave 31 inches. I'm flying out on Easyjet next month who have now taken over GB Airways. I'm hoping I won't suffer the same experience. If I do, I might in future consider taking the stop in IST and going scheduled on Turkish out of LHR. At least they know how to treat their customers.

Thomas Cook Airlines review - by R Sutton

19 March 2008  Customer Trip Rating :

LGW-Larnaca late Oct '07. Scheduled to depart 1000, eventually took off at c.1845. Had booked this flight so as to arrive at hotel at sensible hour with a young child (and it certainly was not a cheap ticket). In fact arrived at hotel some time after 3.00am. Flight itself most uncomfortable I've ever experienced with very narrow seats and very short seat pitch - basically couldn't move for 4+hrs! Don't recall much about the service/selling as I've done my best to forget the experience. On return to UK my experience with Thos Cook Airlines so-called "Customer Relations" Dept was similar. I asked for a letter from them detailing the delay to my flight to see if I could claim on my travel insurance; after much chasing and a number of weeks later they sent me a letter detailing the long delay on my flight to Las Palmas [sic]; one gets the impression that Thos Cook Airlines "Customer Relations" Dept writes many such letters. As a matter of principle I will never fly this airline again.

Thomas Cook Airlines review - by J Cook

7 March 2008  Customer Trip Rating :

Birmingham to Tenerife return. Booked for and paid £50 each for extra legroom seats. Received no confirmation or paperwork for this payment. Given row 11 on outward journey which was okay, but despite having paid for it was allocated row 1 on return. Other aspects of flight good, and really I suppose allocation of seats is more down to ground staff, but admin stinks.

Thomas Cook Airlines review - by G Morley

2 March 2008  Customer Trip Rating :

Manchester to Jamaica A330 for 10 hours in the most cramped seats I have ever had the misfortune to encounter. I could not even use the armrest satisfactorily due to the TV buttons being situated in the first 6 inches, because of altering the settings of my neighbouring passengers TV channels. The return flight 2 weeks later was equally as bad but thankfully one hour shorter in duration. If you are going on an Ocean Village cruise, then beware Thomas Cook flights from Manchester.

Thomas Cook Airlines review - by B Pashley

2 March 2008  Customer Trip Rating :

Thomas Cook charter flight Gatwick / Montego Bay return to join a Princess Cruises ship Feb 2008. Terrible experience. Extreme discomfort due to narrow seats and no leg room. 3.5 hour delay outbound. Return flight was overnight but no chance to sleep as they kept us awake with announcements (duty free, etc) and didn't turn out lights until 5 hours into the flight. Cabin Crew didn't really seem to care. Just one drinks service for 8 hour flight. No bottled water available. Would not recommend this outfit at all.

Thomas Cook Airlines review - by William Garland

26 February 2008  Customer Trip Rating :

Manchester to Arrecife. The legroom was 26inches and I couldn't skew sideways to relieve the aching knees because the seat width is disgraceful. We've flown XL before and thought things couldn't get any worse? The staff were constantly trying to sell, sell, sell. Our seats were 39A/B/C which are against the toilet bulkhead - so no recline and the temperature was far too hot. All in all it was a disgraceful experience which we will not be using again.

Thomas Cook Airlines review - by James Ross

26 February 2008  Customer Trip Rating :

Glasgow to Lanzarote return. As other reviewers commented, legroom is atrocious - sat with my legs jammed against rear of seat in front for over 4 hours. Seat pitch is awful. Paid £24 for meals ,no choice offered - reckon they were worth £4. Won't fly with this airline again.

Thomas Cook Airlines review - by Fraser Miller

25 February 2008  Customer Trip Rating :

Stansted - Paphos return, A320 both ways. Leather seats, legroom adequate but after 4.5 hours getting tiresome. Obviously MyTravel aircraft as all the safety cards had their logo. Cabin staff friendly but it's a hard sell all the way. Meals usual rubber. Take your own sandwiches. Drinks round sparse. Toilet queue seemed to last all the flight. Buy a bottle of water in PFO cafe as it is only 1 euro - Thos Cook Airlines charge £1.50 - rip off especially as their inflight magazine stesses the importance of drinking water!). Not bad for the price as it was a late deal but why do airlines charge for a late booking - within 36 hours - when you are doing them a favour taking up empty seats.

Thomas Cook Airlines review - by V Richards

19 February 2008  Customer Trip Rating :

My advice to anyone thinking of travelling on the Thomas Cook Airbus is do not bother! About 200 of us just travelled from Manchester to Barbados to join a P&O cruise ship. The journey was horrendous not only was the plane delayed by 5 hours but the seats were tiny. They have crammed as many seats as possible on to the plane and everyone complained about how narrow they were. It did not matter whether you had small are large hips you still had to squeeze yourself into them. There was no room to move and it was practically impossible to eat a meal without elbowing the person next to you. There was hardly any leg room, and people had to swop seats to accommodate those who were tall. The air stewards said that they had been telling Thomas Cook about the problems for over a year and that from March 2008 they were taking out four rows and two seats on each row of three. I would still not travel with them, it was the worse flight I have ever experienced and I have been flying for 18 years.

Thomas Cook Airlines review - by Ian McWilliam

17 February 2008  Customer Trip Rating :

Manchester - Tenerife route and will never use them again. The seat pitch and comfort on their 757-200 was dreadful. I am not quite 6' feet tall but I spent the whole flight (4+ hours) with my knees jammed against the frame of the seat in front. It was the most uncomfortable flight I have ever experienced. When booking I was asked if I wanted to sit next to my wife (who else they thought I would like to sit next to I have no idea), in which case, sir, that will be extra. Would you like a 'meal'? In which case, sir, that will be extra. Would you like to actually pack some clothes in you suitcase (i.e. 20 kg luggage allowance)? In which case, sir, that will be extra. The meals were poor value, with only a single cup of tea or coffee. In summary, a very poor airline - avoid Thomas Cook airline like the plague.

Thomas Cook Airlines review - by Christine Errock

15 February 2008  Customer Trip Rating :

Manchester to Orlando December 2007. Only after full payment received did Thomas Cook tell us that flight was being diverted to Gatwick to pick up passengers. This was on both legs of the journey Added extra 3 hours to flight each way and because we didn't get off plane it was still called a direct flight and was still advertised as such the day before we travelled. Watch this if you get a revised arrival time. The flight was terrible - cramped seating, terrible food, reading lights for most of the seats not working, staff constantly trying to sell you stuff.

Thomas Cook Airlines review - by Dave Goldfinch

12 February 2008  Customer Trip Rating :

We flew to and from Banjul from Gatwick in January 2008. The outward 6-hour flight flew according to schedule but we have never experienced such cramped conditions before (and we are 'frequent flyers'!). Our friends are quite short but they felt 'trapped' in their seats - we are a bit taller and thus the pitch of the seats was such that our knees were forced against the metal of the the seats in front, which, when reclined, forced us to sit 'sideways' and the clearance between our faces and the seat-back in from was just 5 cm. and we also finished up, literally, with bruised knees due to the pressure. Of course the tray tables couldn't then lower fully so that the virtually inedible meal kept slipping off them. The windows didn't align properly with the seats (suggesting extra seats had been squeezed in) and my window on the ageing and tatty B757 was fogged up and useless for the whole flight. The crew ran out of bottled drinking water after 30 minutes and two of the four toilets were u/s. On the return flight we had the same seats in the same aircraft (so obviously the same problems) and the flight was over an hour late leaving Banjul due to 'administrative problems'. Thomas Cook Airlines, you have just lost four potential good customers!

Thomas Cook Airlines review - by L Block

7 February 2008  Customer Trip Rating :

LGW to Cancun return. Outward trip was pretty bad. Tiny seats with 30 inch pitch meant 11 hours in a cramped sitting position. No inflight entertainment (they rebooted 3 times) meant most people stared at the skymap, willing the plane forwards to Mexico. Airbus A330-200 looked old and tired. Ran out of tea and coffee halfway through and no water offered. Staff were excellent though, couldn't fault their efforts to keep everyone happy. Return journey not much better. Seats again just too small for long haul. No inflight entertainment for some Pax which was shocking really. Ours worked but only half the channels. Crew were flat out and you felt bad for asking them to do anything for you. Seats wouldn't recline and therefore sleep was minimal. Pilot kept us well-informed of route and gave us accurate info on flight times and ETA etc which was appreciated but overall a poor service from this airline. Our friends flew to Cancun with Thomsonfly and First Choice and had more legroom and better food. Should have booked with them instead.

Thomas Cook Airlines review - by F Marr

4 February 2008  Customer Trip Rating :

Manchester-Toronto-Glasgow on the 757 booked through Canadian Affair. Our original outbound flight from Glasgow was cancelled and we ended up going through Manchester, which was a hassle. The cancellation was shockingly handled, with no compensation or even meal vouchers offered when we had 4 hours to wait till we could check in from when our flight arrived from Glasgow. The check-in was a shambles at best-the agents stood at the desks until exactly 3 hours before departure chatting when there was 180 off people waiting to check in and they could have easily opened up 10 minutes earlier. The flight itself was 1 hour late when we were on board because of a baggage issue - (which wasnt Thomas Cook's fault). The crew were very efficient and friendly, offering a good service throughout the flight, the food was good and the IFE was decent. The return flight was another shambles at Check-in. The cabin lights were off for maybe 30 minutes at best, with the rest of the time a very tacky salesman routine going on from a crew who clearly didnt want to do it but had to. Baggage was very quick and immigration quick because we were first off the plane. I would fly on them again, if they got a decent handling agent in Canada. Overall, they offer a very good product on the 757, with great legroom, a comfortable (a bit narrow) leather seat. The price was great with the extra legroom both ways - less than £350 return each.

Thomas Cook Airlines review - by P Anastasiades

30 January 2008  Customer Trip Rating :

Pafos-Gatwick return. Very old 757s in both directions. I'm only 5'5" and even I found the seats tiny! On return, was seated in row 40 so couldn't even recline seat. On the outbound journey, toilets at the front of the plane were out of order from the outset. Then 1.5 hours out of London, both rear toilets broke so had to divert to Munich. Not impressed with 2 hour delay. FAs in both directions were pleasant but constantly trying to sell stuff. On a 4-hour trip, and the cheap tickets, I would fly them again, but not for any more than a 4-hour journey.

Thomas Cook Airlines review - by J Donnan

22 January 2008  Customer Trip Rating :

Booked with Thomas Cook as they were the only airline flying from Birmingham to Fuerteventura at the date/time we wanted. We will never fly them again. At 6ft I am usually fine with the seat pitch in low cost carriers such as Easyjet and Ryanair, but not with the seats we had on the Thomas Cook 757 used on this route. To add the nightmare we were seated for both flights in 40A/B, the back row, so the seats would not recline. So four hours with your knees touching the seat in front. Lovely! The crew were all personable and friendly and I have no complaint about them - but they are obliged to constantly sell stuff - snacks, headsets, drinks, duty free gifts - anything to make money. I'm just glad we didn't pay £6.50 for a miserable little boxed meal. How they fit three courses into such as small box is a miracle. I'm sure our £3.49 meal deal from Boots in the airport was more filling. What I wonder is if Easyjet and Ryanair can offer better leg room, provide less sales hassle and still offer cheaper fares - why can't the likes of Thomas Cook. If we go back to the Canary Islands we shall certainly be looking for scheduled airline options. It will be worth it to pay a bit more to avoid being a sardine!

Thomas Cook Airlines review - by C Hall

22 January 2008  Customer Trip Rating :

Manchester to Marsa Alam return. Annoying people in front on way out and back showed distinct lack of consideration as to passenger etiquette - reclining seat whilst trying to eat from tray and shoving their shoes and coats under the seat thereby further compromising what limited foot space there was for those behind. Poor choice of in flight movies and TV programmes. Having seen in flight food was glad we had self catered.

Thomas Cook Airlines review - by Daniel Moore

21 January 2008  Customer Trip Rating :

LGW-Lanzarote return. Booked extra leg room row 31B/C, Old 757 cabin with drop down screens. I was impressed with courtesy of the crew, cleanliness of wash rooms. Charter prices = charter aircraft comfort and leg room. I am sure that people who fly charter regularly would appreciate this! Try booking rows 11 BC DE or 31ABC or DEF if you want more space!

Thomas Cook Airlines review - by B Hay

9 January 2008  Customer Trip Rating :

Gatwick to Lanzarote - flight time changed 4 times. Started off at 7am, went to 10 am, then 2pm until the plane took of at 830pm. No information as to the cause of delay was forthcoming until around 6pm - told a fault with the plane was to blame. Once onboard the flight the seating was the most cramped I have ever encountered - not a good experience. Please think carefully before using this airline if you have a choice.

Thomas Cook Airlines review - by R Shepherd

9 January 2008  Customer Trip Rating :

London Gatwick to Cancun Mexico return. As a long haul operator they are abysmal and I would never use them again for a flight of more than 4 hours. Seats were incredibly small with very little leg room and reclining your seat meant major problems for the person sitting behind (see other comments on this board). Worst of all was the catering - it was very poor which on a 10 hour flight is a danger to passenger safety. We had a full English breakfast at Garfunkels at Gatwick before boarding the plane, which we thought would take care of any small airline meals. There was 1 drinks service where drinks were offered for sale at high prices. You received 1 miniscule cardboard cup of tea or coffee with lunch and the same with afternoon tea. No other drinks were offered. On the return journey we paid for seats with more leg room and were allocated row 8. Condensation from the air conditioning dripped on us, and we had the queue for the toilets. One toilet was out of action so there were loads of people waiting on our side. We received exactly the same terrible meal service. The plane both ways was A330 Airbus felt decidedly elderly.

Thomas Cook Airlines review - by P Hawkey

9 January 2008  Customer Trip Rating :

Hurghada to Gatwick in Boeing 757-200. It was a dreadful experience due to the seat pitch, which I think was around 31 inches and insufficient for my 6 foot height. They provided one cup of tea if you had ordered a meal. The steward poured me one and half inches of tea into a Kenco paper cup and seemed miffed when I asked for a full cup. No further offers of tea during the flight, but I could have asked and paid I suppose. One family with children had failed to book a meal, although I think their travel agent had failed to do this for them. The cabin crew refused to provide them with anything. Staff just want to flog you stuff. The inflight videos were good, but the second one kept jumping and was unwatchable.

Thomas Cook Airlines review - by Wilma Kenn

8 January 2008  Customer Trip Rating :

London to Cancun and I have to say that so far it has been my worst flight ever! There wasn't enough legroom, and I had to pay £30 per head to get seated next to my partner - plus some extra money to upgrade the movie list. The smallest can of Coke cost a fortune. A rip-off flight and I would never use this company again.

Thomas Cook Airlines review - by D McConaghie

1 January 2008  Customer Trip Rating :

My partner and I flew with Thomas Cook Airlines from Gatwick to Barbados on an A330. We had pre booked our seats the previous evening and were allocated row 8A/B. We thought we were lucky getting the extra leg room beside the exit doors. My partner is over 6' 2" tall and found out very quickly that seat 8a is far from ideal for someone this height - there is a cover at the door to prevent anyone stretching out. It is also extremely cold as you are next the door. The TV is somewhat difficult to get at along with the table which is in the arm of the seat, for when food arrives. During takeoff the air con leaked all over the two of us and the air crew explained that it always done this. This being the case why were we not informed prior to being soaked. Now if this was not a reasonably bad start to an eight hour flight it was not long until we discovered that the queue to the toilets formed on top of our feet and the impromptu gym class for all those afraid of deep vein whatever it is. On our return flight you can imagine our delight to find that we were in the same seats. This time we decided to swap and my partner tried to sit in the middle seat. This was not to be any easier as he had to slide into the seat it was so narrow. The seats were also lacking in padding and we suffered from the most severe cases of numb bums known to man. Approx 4hrs into the flight the lights were dimmed for sleep and I tried to recline my seat. I was verbally abused by a male passenger behind me who pushed my seat so hard it hit me forcibly in the back causing my neck to jar. This was reported to the cabin staff who stated that it was almost impossible for them to do anything except move myself and my partner to the rear of the plane. All the above problems persisted during the return flight only this time an added problem of no TV for the first 4 hrs of the flight the explanation given that the system was working in the forward premium cabin and they did not want to reboot in case it failed to work again. So a small majority wins again. Food was good and service was A1. Overall plane is made for a small minority of vertically challenged size zero people of which myself and my partner are not and we will not be flying with this airline ever again. And for those of you out there who are a normal size do not even think of booking with this airline.

Thomas Cook Airlines review - by M Adams

30 December 2007  Customer Trip Rating :

Sharm El Sheikh to Gatwick. Very cramped seating. Ok perhaps for a 2 hour flight but 6 hours return was painful for my wife and me - and we are only average height and weight. Put me off travelling again to Sharm or similar flight journey with this company again.

Thomas Cook Airlines review - by S Dearn

31 December 2007  Customer Trip Rating :

We were flying on a charter flight (Airbus with a 3x3x3 seating ) from Gatwick to New Orleans and returning via Barbados. I have to say it was much better than I anticipated. I made sure we got to check in fairly early and obtained two opposite aisle seats. The seats were tight, but not particularly uncomfortable so long as the person in front kept their seat up and I stretched by legs from time to time. Complementary drinks were provided, as was a free (Metro) newspaper. The films were not particularly classics. Service efficient and food okay. Having two hot meals was an unexpected bonus for an economy flight. In fact the flight left exactly on time and arrived nearly an hour ahead of schedule, tempered by the fact we had to wait twenty minutes before we were allowed off the plane as they weren’t expecting us! The return flight was even better as regards comfort as no one sat in the other two seats in the row. We were delayed for four hours but as we stayed on the ship until a departure time was known this was perfectly acceptable. I would be happy to fly with Thomas Cook long haul again.

Thomas Cook Airlines review - by David Gambrell

14 November 2007  Customer Trip Rating :

Just returned from Montego Bay after a Princess cruise which use Thomas Cook Airline as their carrier. The flight was 3hrs late reaching our outbound destination and 1 hr 15 mins on the return leg. This has to be the worst airline I have ever flown with. The seats and aisles are so narrow it is difficult to get comfortable, I felt sorry for the stewards who have to work the aisles. My headrest was only attached at one end and the reading light did not work on the return leg, which was overnight. The drinks were complimentary, but the food pretty disgusting both ways.No wonder Princess kept the name of the airline quiet until the last minute. Most people were disgruntled with the flight, but were of the opinion " is it worth complaining". I will definitely make sure I never have anything to do with Thomas Cook again

Thomas Cook Airlines review - by S Fry

14 November 2007  Customer Trip Rating :

Montego Bay to Gatwick . This flight was not our choice but that of the cruise company Princess, it was awful, narrow seats, close proximity of the row in front of you, minimum legroom, the 3x3x3 format across the plane. Aisles so narrow that people with those seats were constantly knocked by other trying to stretch their legs or by the trolleys. The food was poor quality with breakfast in a bag almost thrown at you. Cleanliness of toilets was poor. Entertainment was poor.

Thomas Cook Airlines review - by Niall Lawlor

14 November 2007  Customer Trip Rating :

YYZ-GLA, MAN-YYZ. Seat pitch good. Everyone seemed happy with crew and flight for what we all paid. Beats Air Transat on same lanes. Recommendable comfort on a budget on 757's

Thomas Cook Airlines review - by M Hughes

4 November 2007  Customer Trip Rating :

Varadero Cuba to Manchester. Our seats 28A / 28B were in front of a storage compartment with no chance to recline. When the people in front reclined their seats the tv screen was almost touching my face. The legroom was the tightest I have ever known. The crew attitude seemed to deteriorate the longer the flight went on with the bags containing the hot breakfast literally thrown at you. The outward flight was more enjoyable as the cabin crew were working hard but the problems with the legroom were still there. I will mark them with 2 stars for the captain of the return flight who thankfully managed to cut 45 minutes off the flight time.