THOMAS COOK AIRLINES Customer Reviews and Passenger Trip Reports

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THOS COOK AIRLINES customer review :  29 October 2009 by P Riley (UK)

Birmingham - Zante. Like most I found the leg room ridiculously cramped. I'm 6'3" and physically couldn't fit in the seats, was unable to drop the tray table to use and there wasn't enough space to open a book between me and the seat in front! My partner is 5'3" and weighs 8st and even she couldn't eat the meal comfortably. Flew twice to Spain and Turkey since with EasyJet, much better, leg room enough even for me. I too have joined the ranks of people who will never fly with Thomas Cook again. I was forced to pay 80 euros on the return flight for extra leg room.

THOS COOK AIRLINES customer review :  28 October 2009 by John Bond (UK)

Newcastle-Paphos return, booked exit seats (extra legroom) both ways 6 months in advance total cost of £124. Didn't get them either way meaning a very uncomfortable journey. Return was assured by their rep that it was organised - fat chance. Attitude was at least you'll get your money back. Five weeks later and cannot even get a response to my letters, never mind my money.

THOS COOK AIRLINES customer review :  28 October 2009 by P Shrubb (UK)

Gatwick to Tenerife - the most uncomfortable flight I have taken in many years. The seats were cramped and uncomfortable, meal table was absolutely filthy. The inflight magazine was crumpled and pages were sticky. The staff were just average, not really interested in the passengers - instead discussing where they were going at the weekend. The return journey wasn't any better, dirty tables again, the same bad service and the inflight drinks selection was poor.

THOS COOK AIRLINES customer review :  28 October 2009 by Alison Case (UK)

London Gatwick to Sanford, Orlando and could not fault anything. The flight, cabin crew, etc were excellent and I would travel Thomas Cook again.

THOS COOK AIRLINES customer review :  19 October 2009 by Judith Broderick (UK)

East Midlands to Rhodes. We booked extra leg room seats which were worth every penny of the £60pp return. Plane clean, staff were helpful and we boarded and took off 20 minutes early. Did not sample the food as took our own.

THOS COOK AIRLINES customer review :  16 October 2009 by G Smith (UK)

Manchester to Sanford Premium upgrade. Generally good service. Seats comfortable and wide but with no more legroom than economy. Cabin clean, crew very good. Food, when it was eventually served was the usual fare. We were expecting a choice of meals but they had made an error and we only had chicken! The food alone did not make you feel it was worth the upgrade. Check your baggage weight on the return journey. Sanford ground staff were very hot on extra weight. 5kgs cost $110. Flight back much the same. Was led to believe by travel agents that there would be no children in premium but this was not the case. Loud and obnoxious but that's not the crews fault. Was it worth the extra - just about. Seats need more legroom if you are over 6ft.

THOS COOK AIRLINES customer review :  15 October 2009 by C Blenkinsop (UK)

Manchester to Hurghada. We booked extra leg room seats 8 months prior to travel and were told by check in staff we had been allocated them. On boarding the aircraft, we were seated in row 1 which must be the worst seats on the plane - they are by the bulkhead so there is no room for your feet. We explained to the cabin crew about us having paid for exit seats but everyone allocated these had also paid - they did move us so we had 3 seats between the 2 of us and gave us a complimentary drink. We were told to complain to our rep and were duly refunded the outward bound cost of the extra leg room seats (£62). We were told we would get exit seats on the way back and did. On both journeys the cabin crew worked hard, plane was clean and safety taken seriously. Food okay for charter flights and included in the ticket cost.

THOS COOK AIRLINES customer review :  13 October 2009 by T Knowlton (UK)

Gatwick - Puerto Plata. Decided to pay extra for Premium seats when we booked holiday and weren't disappointed. Flight outward was on time and return about an hour early. Plenty of legroom and extra wide seats with blankets and pillows if you wished to sleep. Free earphones and pamper pack. Seat back tvs, although films can only be watched on a loop and not paused. Friendly, helpful cabin crew. Hot meal and snack on each journey with free drinks.

THOS COOK AIRLINES customer review :  8 October 2009 by B Reardon (UK)

Paid £124 for extra legroom seats 9 months before travel and at check in the member of staff asked us if we had any disabilities - which led us to believe we had been allocated emergency exit seats. We weren't and spoke to the Cabin Crew Manager who admitted TCX mistake but there was nothing they could do even though some of the seats were sold that morning. He assured me it would be rectified - when we checked in for our return flight, no extra leg room seats were allocated. I have written to complain and now over 2 weeks later have not even received an acknowledgement. I emailed 3 days ago to chase and still not received a response. Poor customer service and even when they make a mistake they are unable to rectify quickly or efficiently, they just make it again!

THOS COOK AIRLINES customer review :  8 October 2009 by N Clayton (UK)

Gatwick to Rhodes return on 757/200 in economy. I have never experienced on a more uncomfortable, cramped seat on any other airline. My wife (who is only 5ft 3ins) sat with her knees jammed against the seat in front. Fortunately for us the passengers in front did not recline their seats - otherwise we would have been flattened. It was almost impossible to shift your body about to get comfortable. Cabin was hot and claustrophobic. Food OK but nothing to write home about. No complaints about cabin crew. Flight much the same on the return journey.

THOS COOK AIRLINES customer review :  5 October 2009 by T Lake (UK)

Gatwick to Vancouver return in September. 18A/B out and 30 A/B inward. Flights on time, service good but despite a decent pitch the width of the seat is quite tight, especially for a 10 hour flight. The exit seats (row 30) were very convenient to get out of your seat but with the tray and TV in the armrests the width feels even tighter. Food was acceptable but the inflight entertainment for a 10 hour flight is disgraceful - glad I had the Walkman to view a decent film or two. That said it is good value for the £400 each we paid. I would not look forward to flying again in this restricted width and would look at Premium.

THOS COOK AIRLINES customer review :  1 October 2009 by J Banks (UK)

LGW to Heraklion return. Going out was fine and check in staff and crew were quite friendly. On return, my husband and I had the aisle seats in front of the toilets that don't recline and were sat across from one another. This would not have been so bad but as every one queued for the toilet and the cabin crew had to keep going in and out of that space for stuff we couldn't speak to each other and we people kept knocking onto us to get by. It was a very uncomfortable flight. Check in staff at Heraklion sullen and almost rude - I couldn't believe they could hold on to their jobs! Having read previous reviews on this site I can only conclude that Thomas Cook do not read them or don't care.

THOS COOK AIRLINES customer review :  1 October 2009 by Trevor Lake (UK)

LGW to YVR (Vancouver) . Seats 18A/B out and 30A/B (exit) return. The legroom is pretty good but width of the seat is a bit too tight for a 10 hour journey. The exit seats (with table and TV Screen in the arms) feel even tighter in the width although it is nice to easily get out of your seat. For the price paid (just over £400 return each) it is good value for money, food was acceptable, service pretty good and time keeping on our flights was excellent. Would I travel with them again - certainly not out of choice but if on a budget then I probably would.