THOS COOK AIRLINES review :  14 September 2009 by J Humphreys (Canada)

Toronto to Glasgow and back. Booked Air Transat and didn't know they were using Thos Cook until later. Plane was a Boeing 757. In both cases discovered on arriving at the airport that the flight was delayed by about an hour. Was pleasantly surprised at the amount of leg room. The staff was friendly and efficient, food not the greatest and you had to pay for headphones, drinks and snacks. But on the whole one of the better charter flights that we have taken lately.

THOS COOK AIRLINES review :  14 September 2009 by J Ford (UK)

A330 from Manchester to Vancouver. Friendly cabin crew and plenty of legroom in economy. Return Calgary to Manchester an excellent flight with no delays. Food on both flights typical airline food,. We would have liked the cabin lights to have been dimmed for longer on the return overnight flight, only dimmed for about three hours. Crew busy selling duty free goods which seemed to be a priority. I would take an eye mask if I did an overnight flight with this airline again.

THOS COOK AIRLINES review :  2 September 2009 by G Burleigh (Canada)

Booked Air Transat, Vancouver to Glasgow return - operated by Thomas Cook. Flight was one of the best charters I've flown in years. No delays and direct to Glasgow and back with no stops. Cabin crew friendly and eager to assist. Not grumpy like Air Canada crews. Negatives - limited in flight entertainment. Low baggage allowance and had to pay extra at Glasgow but not at Vancouver with same bag with same clothes - bit of a mystery. I think this is a bit of a scam going on with charters and should be looked into.

THOS COOK AIRLINES review :  1 September 2009 by C O'Neill (UK)

Birmingham to Fuerteventura. Plane shabby and cramped, appeared to be very old. Drop down table broken so had to share table of person next to me to eat meal, which was very difficult to manage. Inflight entertainment did not work for a large section of the plane. Staff courteous and helpful, but could only apologise about the broken table and non working entertainment. Have never travelled on a plane so uncomfortable as this one - very poor value for money. Thankfully our return flight was with another airline - same model of plane as we flew out on, but much newer and far more comfortable - Thomas Cook must cram in a few extra rows of seats on their planes. Would not fly with Thomas Cook again, even if they were the cheapest option for a particular journey.

THOS COOK AIRLINES review :  1 September 2009 by G Kardasz (UK)

Manchester to Santa Clara, Cuba Flight on time going out and seats ok although the plane was older and did not have seat back tv's. My husbands ear phone socket was not working so he could not listen to any tv on the way out. Everyone was freezing and we travelled with our coats on, although they did find us some blankets. Cabin crew were good and cheerful and would refill water bottles. The extra room is good and had quite a comfortable flight out. Return journey not so good. We were almost first in the queue at Santa Clara airport. Our flight had been delayed 1 hour. Five of us travelling together (including 1 child) so we asked for seats together. When we checked our seats, we found that we had been put on the aisle seat of 5 different rows! Not impressed! People who had been advised by Thomas Cook rep at resort to prebook seats (at extra cost) found they were dotted about all over the plane and not with their child. Another family had paid to upgrade to Premium class on the way out (£120 each) but were not told it was only one-way. They had to wait until everyone else had checked in before they were offered any seats that were left over - again they had a child with them. We boarded the plane but ended up sitting there for approx 1hr 45 mins while safety checks were being carried out. The pilot only made one announcement to let us know what was happening. It was total chaos. The return plane was newer and had seat back tv's, although the cabin crew were miserable - one of them even saying he did not want to do anything except go to bed! We asked if they would refill our water bottles and were told they would do it once, but after that we will have to buy bottles of water! We were on row 12 and they had already run out of chocolate and other drinks/snacks. Plane was also cold on return journey and they hardly had any blankets so we had to freeze again. Had 2 meals on each journey and food was ok. No complimentary drinks/snacks on either outbound or inbound flights, except tea/coffee with your meal, so make sure you take plenty of nibbles and drinks with you. They will charge you maximum price for minimum service. Not impressed with this airline at all. Have had much better service on low cost airlines.

THOS COOK AIRLINES review :  31 August 2009 by B Gray (UK)

London Gatwick - Sharm, Egypt. Arrived at LGW at 9am, as per the time specified on the tickets, to find they had changed us to a later flight without warning with a 4 hour extra wait. As a family of 3, we had to wait in Gatwick airport from 9am until 4pm (and then the flight was further delayed by 45 minutes). The only compensation was a £5 meal voucher per person - which didn't cover the cost of the food you could purchase in any of the restaurants/fast food take outs available. Thomas Cook view was very much "computer said no" as their compensation was set by customer services and it can't be altered. Even after explaining that we would write a review and it would damage their reputation, there is still o movement - all we asked for was £7 per person as this way we wouldn't be out of pocket due to the ridiculous delay. Pilot did not know the time in Egypt on arrival, which again is not as professional as you feel you've paid for.

THOS COOK AIRLINES review :  31 August 2009 by P Johnston (UK)

Gatwick to Cancun on A330 both ways. We paid an extra £68 just for the privilege of getting two seats together. Outbound plane was a bit old and tatty. My wife's earphones would not work as the connector in the seat arm was broken. Cabin crew said there was nothing they could do but report it. Food was OK. Got a hot lunch and a hot snack before landing. Entertainment system was not at all as advertised in the in-flight magazine and only had a few watchable things so got bored about half way through flight. Seat pitch was fine for me and I am 6 foot. Seats themselves were slightly hard but bearable. If you are anything but skinny the width may give you problems and the plane is a 3-3-3 configuration instead of the regular 2-3-2 in an A330. I guess every seat counts in a charter airline! Cabin crew OK. Return plane was much newer. Food not as good and everyone on the plane got a vegeterian breakfast for some reason. Entertainment system much better. Overall both flights bearable for the 10hr journey.

THOS COOK AIRLINES review :  29 August 2009 by J Lester (UK)

4 hour flight from Gatwick to Bodrum in Turkey. We were allocated the horrible non reclining seats in front of the toilet on the way there (middle and window). I'm 5'6" and it was horrible and my boyfriend is 6'4" so he was obviously in lots more discomfort than me! On the way back we turned up early and asked whether one of our seats could be in the aisle and were simply told "no. your seats are pre-booked" even though we were practically at the very front of the line! We then asked how much extra legroom was and discovered it was £30 each - seemed a rip off so we stuck with our window and middle seats. Flight back was no less uncomfortable. I can safely say this is the least legroom I've ever had on a flight. If you get stuck with the seats in front of the toilet you're in for a horrible journey and should formally complain.

THOS COOK AIRLINES review :  29 August 2009 by M Neaves (UK)

Gatwick to Varadero the crew were extremely rude and surely. People treat this as the start of the holiday and the crew could not manage to smile or converse. Inbound Varadero to Gatwick, old plane with tiny television screens some of which were not working. One drink service on a long flight however the crew were far better than the outbound with the one cheerful crew member from the outbound journey also on inbound flight.

THOS COOK AIRLINES review :  17 August 2009 by L Gowland (Canada)

Toronto-Glasgow and Manchester-Toronto. Toronto to Glasgow overbooked so voluntarily gave up our seats, next day were flown to Manchester - again overbooked so again voluntarily gave up our seats. In both cities were treated exceptionally well and compensated by Thomas Cook Airlines. Seat pitch very good, meals not bad at all.

THOS COOK AIRLINES review :  15 August 2009 by B Hopkins (Canada)

YYZ-MAN return. Family with a three-year old. Much better than I was expecting. Service was pleasant (flight attendants spent a lot of time chatting with my 3-year old daughter), food OK, left on time from Toronto and Manchester. Arrived back in Toronto early. The cabin was dull and stale but seats were surprisingly comfortable.

THOS COOK AIRLINES review :  14 August 2009 by C Close (UK)

Flight to and from Lanzarote from Belfast. Seats so cramped I have never felt so packed into anything in my life. On return flight the on board music system 'jammed' meaning it played at wrong speed and the volume could not be turned down in the cabin. This persisted for approx 2 hrs. Apparently it could not be turned off either. I am looking at other airlines for my next holiday.

THOS COOK AIRLINES review :  14 August 2009 by M Simpson (UK)

I traveled on an A330 from Sanford to Gatwick on 11 August. The passenger sat next to me was given free drinks for the duration of the flight - in all seven alcoholic drinks. I thought airline policy was to limit alcoholic intake on flights. The person in question was obviously known to the flight crew. Is this normal Thomas Cook policy?

THOS COOK AIRLINES review :  12 August 2009 by C Geraghty (UK)

We are due to fly out in October to Sanford. Brochure advert says all long haul flights have 33" leg room etc as standard. We have now been informed that the aircraft has changed and we will be flying on a short haul plane. Thomas Cook will change us to another flight same day at a cost of £600. We cannot cancel without a £450 loss of deposit. The prospect of a 10hr flight to the USA on a short haul plane is not one I am looking forward to. Thomas Cook to not care they have their money. Will not be flying with Thomas Cook again.