THOMSON AIRWAYS customer review : 5 November 2009 by Sharon Beale   (UK)

Flew back recently following a Thomson holiday on a First Choice aircraft. Couldn't believe how cramped the plane was. There was hardly any room for me to hold my book, as the seat back in front is far too close. The lady in front then decided to recline her seat, which then eradicated any room that I did have. Overall the flight gave me an immense feeling of claustrophobia and I wouldn't fly First Choice by Choice. (The flight out on Thomson was brilliant). Having said that the FA's were friendly and did ask the lady in front to not recline her seat.

THOMSON AIRWAYS customer review :  4 November 2009 by K Duffy   (UK)

Manchester - Funchal Return. We checked-in the night before. Outbound A320, we paid for extra legroom seats, which were iworth it. Food served was hot and tasty however drinks are very expensive. Crew friendly and professional. Return flight (an older B757), boarding was chaotic but onboard the crew kept passengers well informed. Again, the cabin crew were very friendly throughout the flight. I would recommend them. Both flights were a great start and end to a relaxing holiday.

THOMSON AIRWAYS customer review :  22 October 2009 by W Stanton   (UK)

Gatwick - Palma return on B757. Outward journey in seats 3E&F. Not the best for getting in and out of for a disabled person but could not book extra legroom seats because of being by the emergency exit. For 2 hours OK though. Flight pleasant enough but can't comment on food as did not have it. Special assistance at Palma airport was superb, with ambulift to a special area where porters were waiting with wheelchairs. Very smooth operation. Departure assistance also very good. Return journey seemed to be same aircraft but must have been different configuration as had the same seat nos. but were against the bulkhead. Even better only two of us in the row of three seats. Again pleasant flight but let down at the end by seeming to be "dumped" at the gate at Gatwick and having to wait over half an hour for assistance. I don't believe the FAs radioed ahead as they should have done.

THOMSON AIRWAYS customer review :  15 October 2009 by T McClennon   (UK)

Manchester - Sharm El Sheikh return on B767-300. Having previously posted on 30th August about the problems experienced with our extra legroom seats (Row 15, middle three), I feel it only fair to say that Customer Services at Thomson Airways refunded the charge we paid for these seats as a result of problems we experienced. They were helpful with the complaint, and offered to reimburse us during our first phone call with them. So top marks for their customer service department.

THOMSON AIRWAYS customer review :  8 October 2009 by N Batchelor   (Greece)

Kefalonia-LGW Boeing 737-800. Airport procedures handled quickly, cabin clean, leather seats and adequate leg room. Crew friendly and smart and treated passengers as individuals. Meals hot and tasty. Drinks for sale and reasonably priced.

THOMSON AIRWAYS customer review :  6 October 2009 by J Prior   (UK)

BHX-PFO-BHX : outbound okay except old and dirty First Choice 757 with awful bright green leather seating. Return the worst flight we have experienced. Two male cabin crew were more interested in cultivating their own friendship during the whole flight. Dropped several items on floor when collecting meal trays but never bothered to pick them up, with contents of cups/glasses splashing those unfortunate to have aisle seats. Our previous trip in June (same route) was on a Thomson 757 which was a far more enjoyable experience. Fiasco over trying to book extra legroom seats, finally told none available but they would make note of my partner's height and "see what they could do". Only acknowledgement of this was on coach back to PFO where seats were reserved at front because we had a "special need". Disappointing overall but if you get the right plane and customer service get their act together then it would be an enjoyable experience.

THOMSON AIRWAYS customer review :  30 September 2009 by P Major   (UK)

Bristol to Dalaman and back. I have never experienced such minimal seat pitch on any flight, let alone on a four hour journey. The cabin crew are polite but seem intent only on selling their inflight goods. An airline to be avoided.

THOMSON AIRWAYS customer review :  28 September 2009 by D Williams   (UK)

Manchester to Funchal return on a B737. Flight punctual and aircraft clean, no IFE though. This is the second flight taken this year and on both occasions there has been a lack of customer care regarding seating. I travelled with an elderly parent with two artificial hips and therefore restricted mobility. On the first occasion, I prepaid for specific seats at a cost of £60 return only to discover on check in outbound that they had not been booked and been allocated to other passengers. Thomson's answer is to claim your money back on return to the UK. The same applied on the return sector despite Thomson s promise to re email the details. The refund was prompt and advised to request medical seats next time. So this time I arranged this via their call centre. Surprise - at check in not arranged and sorry the flight is full ! Same on return. Also I find their staff discuss their private lives whilst serving so annoying!

THOMSON AIRWAYS customer review :  18 September 2009 by A Magowan   (UK)

Belfast - Malaga return. I flew on a rather dated looking A32, legroom was poor - the only way I could get even slightly comfortable was to have my legs at an angle so I was encroaching on the footspace of my girlfriend or the unlucky chap beside me! I had paid for food and it was quite good - a typical breakfast of sausage, scrambled egg etc on the way out and for lunch on the way back, bangers and mash. Flight crew ok although it was clear they wanted to flog earphones, drinks, duty free before feeding those of us who were starving (not having paid the extortionate prices at Malaga airport). Paying to sit beside someone was something I hadn't come across before, I don't think even Monarch tried this one. Although on the outbound flight I entered the cabin to find people in the seats I'd paid to reserve, there was much faffing about by the crew before I eventually got my seats. Flight was no better than my experience on Monarch and miles behind the likes of BMI or British Airways. Watch your baggage limit. On the printed confirmation it clearly stated my allowance was 25kgs. However on the tickets they sent me out the limit was reduced to 20kgs. Luckily I was within 20kgs however I would have been in trouble if I hadn't pretended to be stupid when the check in guy at Malaga wanted to weigh my hand luggage too!

THOMSON AIRWAYS customer review :  17 September 2009 by N Batchelor   (Greece)

LGW - EFL (Kefalonia) A320 (First Choice livery). Check-in was quick, under 4 minutes, boarding on time although pushback delayed by 15 minutes, whilst we waited for a number of special needs passengers to be brought out to the aircraft. Arrival on schedule. Seat pitch whilst not overly generous was adequate for the length of flight. The breakfast was fresh and tasty and coffee hot. Cabin crew smart, cheerful and responded quickly to passenger requests. The negative would be that the headset socket in my seat was defective meaning that I could not watch the movie, had I paid for a headset rather than bringing my own I would not have been happy.

THOMSON AIRWAYS customer review :  15 September 2009 by A Linsley   (UK)

Doncaster to Dalaman with Thomson - for a no frills flight it wasn't that bad, check in was a little slow due to power failure at Doncaster and on the way back at Dalaman we had two security checks which made the queue very long and upset a few tired travellers. Boeing 737 did have high level screens for films which was a pleasant surprise. Being 6ft 4in tall the egroom was not great. One word of warning, duty free shopping at Dalaman airport is not cheap.

THOMSON AIRWAYS customer review :  15 September 2009 by L Taylor   (UK)

Manchester to Kefaloni. Quick and efficient check-in. Female Captain informative throughout flight, good legroom compared to First Choice and flight crew were also pleasant and friendly. Food served was not as good as other airlines we have flown. As I am not a frequent flyer I have little to compare Thomsonfly with other airlines however my experience was pretty good.