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Thomson Airways Passenger Reviews and Thomson Airways Customer Trip Reports



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Thomson Airways Customer review :  21 February 2013 by N Sherrin    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bristol - Tenerife South, 25th Dec. After an early start travelling from Cardiff, arrived at check in at 6.45, check in very slow. After finally boarding our 757 (BH-Dreamliner Livery) we arrived at our seats 35 ABC. The last time I flew on a Thomson 757 I remember it being generally quite spacious, but was shocked when I arrived to our seats. Was very uncomfortable and unsettled before pushback. All IFE has been removed which is really quite shocking due to many youngsters on board flights, not so much a problem for the adults. All meals been removed due to being short haul which is again quite shocking. On the way back exact same aircraft (BH) but this time was seated in 19 DEF these seats seemed much more spacious for some reason probably was exactly the same.



Thomson Airways Customer review :  19 February 2013 by W B Ford    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew to Cancun Mexico on the 30th January, and returned on the 13th February, flight no's TOM 196 and 197. My Wife and I were delighted with the service we received from the members of staff, they were constantly checking that we were OK and really looked after us. The food was excellent. We received headphones, eye mask, socks etc were all very useful. We travelled Premium class.



Thomson Airways Customer review :  18 February 2013 by A Christie    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We travelled to Cancun on 3rd January 2013. Flight took a couple of hours longer due to headwind which made an uncomfortable flight even more unpleasant. The seat I had pre-booked at extra cost would not fully recline so sleeping for part of the journey to recover from an early start was impossible. The inflight entertainment is limited, you are encouraged to pay an extra 10 to be able to watch films at a time convenient to you. The inflight food is meagre. If you want water it is to be paid for. On long haul flights, surely this should be free. Inflight staff spend most of their time selling food and drink and other payable options. After spending 8 hours on this flight we were then told that we would have to complete customs immigrations forms for Mexican customs but they didn't have any on board. Later we were told that someone would bring them out to the plane when we landed and given to us on debarkation. However, they had run out/ We were then told we could get them in the customs hall. Arrived in the customs area to overcrowded chaos. They managed to locate some forms for us and we then had to try to complete them whilst we were walking in the queue. Another passenger in the queue told us they had the same trouble last year! I always considered Thomson to be a good company to book with. Not anymore.



Thomson Airways Customer review :  18 February 2013 by S Munro    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW to Montego Bay. Premium Cabin The crew were great food far better than expected, the same on return journey - would use them again.



Thomson Airways Customer review :  14 February 2013 by Andrew M Smith    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Gatwick to Boa Vista Cape Verde departing Feb 4th - (6.5 hrs). Plane full and old. Very cramped seats. Staff spend all their time trying to sell you stuff rather than looking after you. Thomson categorise this as short haul and there is no entertainment on board. This is a company who send people on all inclusive luxury breaks and expect their resorts to look after them when they have no intention of doing so themselves.



Thomson Airways Customer review :  13 February 2013 by J Shannon    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester - Cancun, January 15th 2013. Flight approx 40 minutes late departing as had to de-frost wings. Newspapers available for everyone, comfortable flight, leg room adequate. Flight crew were attentive and informative. Meal quite nice including snack before landing. Ran out of red wine fairly quickly so many passengers would have been disappointed. Upgraded inflight entertainment and watched a couple of films to pass the time. Journey back on the 29th was a night flight, similar to the day flight but the snack before landing was not as fresh. Pillow and blankets supplied.



Thomson Airways Customer review :  13 February 2013 by Sandra Holt    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Manchester to Tenerife return. How Thomson flights have gone down. Really old plane with very cramped seats and no leg room, really uncomfortable for a 4.5 hour flight. Did not realise the film and music had been removed. When asked the air stewardess said it had been removed as most people had IPads. How wrong, no one had one and everyone was moaning about the lack of entertainment. Drink prices high. Could not believe how the standard of the plane and the service you received had gone down since I last flew Thomson. Would look for another airline to fly with next time.



Thomson Airways Customer review :  12 February 2013 by J Fairclough    (France)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

La Palma to Manchester. Vast improvement since the new 738's have replaced the old ex Air 2000 A320's. Well worth paying for the exit seats on this 4 hour trip. Seats quite supportive and like the Dreamliner style interior and lighting. Food and drink quite tasty and not badly priced. Not sure if I'd fancy this product on a 9h+ slog to Orlando, Mexico or the Far East, but for the Canaries or less, it's pretty good value.



Thomson Airways Customer review :  12 February 2013 by C Edwards    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Outward flight from LGW to FUE on a nearly new Boeing 737-800, in extra legroom seats (row 15). Seat pitch and width good, crew efficient and worked hard. Prompt departure and regular announcements from the captain. Shame about the shambles at check in - whether or not you have to pay extra for being 0.2kg over the luggage limit largely depends on who checks you in. The rude staff member we encountered took pleasure in making us open and re-arrange our bags on the terminal floor. Not the best start to a holiday, especially when people with much larger and heavier bags than us. Food okay but nothing special, also 2.50 for a small bag of chips is excessive. Return was on a Boeing 757-200 again in extra legroom seats (row 32). No problem at check in this time. Again good legroom and seat width and a prompt departure. The only problem with these seats is that they are by the toilets and therefore the aisle area can get busy. The crew again worked hard but two particular female attendants were rude and snappy.



Thomson Airways Customer review :  28 January 2013 by Nigel Harvey    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Birmingham to Lanzarote on 10/01/13. Plane was one of the oldest in the fleet - a 757. We had plenty of leg room, flight was very good, cabin crew were good. Only downside was on a 4 hour flight there was no entertainment onboard. We had the same plane on the return.



Thomson Airways Customer review :  25 January 2013 by Loreen Scott    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled back from Cuba to Gatwick on a 9 hour night flight with the toilet to my left, within 2 hours of the flight I could no longer take the smell. I complained to the cabin manager who was abrupt, very unhelpful and told me I would have to put up with it. My young daughter was sat next to the toilet on the other side and moaned about the smell all night. Never again with Thomson.



Thomson Airways Customer review :  14 January 2013 by S Campbell    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Birmingham-Salzburg December 2012. For what is only a 2-hour flight you'd pretty much expect to get by with anything. Wrong. Despite moving our flight time forward by 4 hours so it was a 4am check-in we arrived at 3.50. After the usual ski-queue wait we checked our bags only to be told that only 2 ski bags (instead of the 4 we booked) were on their system. We showed them the tickets and the invoice which clearly stated 4 ski carriage paid for but they said they could not take the other 2. The supervisor was called and clearly knew no better - checked the system and confirmed only 2 bags were showing. Basically we either pay 90 for the other bags to be put on the flight or leave them! No help to get through security and arrived at the gate to be told the gate was closed. After reasoning with the gate staff they got a bus and got us to the plane. The whole lack of awareness, appreciation or any semblance of customer service means unless there is no other option we'll look elsewhere for future flights.



Thomson Airways Customer review :  9 January 2013 by John Doig    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GLA-LPA-GLA. Outbound 15 Dec and inbound 22 Dec. Outbound, B757-200 aircraft appeared to be ex-First Choice. Flight operated to schedule, and having paid for 'Extra Leg room seats' the journey was fairly comfortable. I was seated in row 12, a middle seat next to a main door. The Cabin Crew fitted a draft excluder to the door for the en-route portion of the flight. Inbound, again on a B757-200 with 'Extra Legroom seats' I was seated in row 32, with a window seat next to the Emergency Exit. Return journey could be described as fair only as there was a cold draft of air coming through the Emergency Exit. Both outbound and inbound the GLA based Cabin Crew were kept very busy and were friendly. The Captain's inflight information was good. Inbound, he advised that the flight was operating late mainly due head winds on the earlier sector. This delay was almost 'made up' en-route - the time in the air from LPA to GLA being only 4 hours, not bad at all! Catering arrangements, expensive for what's provided. To conclude, as stated previously in an earlier post 6 December 2012, I would not travel with this airline if I had to use standard seats. The 'Extra Legroom' option is OK, however if booked to travel on a B757-200 I would avoid an extra legroom window seat due to continuous cold drafts!



Thomson Airways Customer review :  7 January 2013 by L Gray    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew to Taba in Egypt in Sep 2012. The flight was the worst flight I have had, no entertainment due to the fact Thomson have now stopped this along with the meals. I ordered food from the list, when it came you could not eat it due to it being so hard - this was only a toasted cheese sandwich. People were restless due to the fact you sat there for over 5 hours doing nothing due. Staff were over worked. If you do fly with them take your own food and inflight entertainment.



Thomson Airways Customer review :  3 January 2013 by R Pearce    (New Zealand)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester - Cancun return in Dec. Had never flown Thomson before and after this experience, will never want to fly with them again. Flight times: 2hr delay on outbound flight plus the pilot had to take us via a longer route to avoid turbulence - meant we arrived 2.5 hours late into Cancun! Flight back was better with only a 40min late arrival. Food: Cooked food poor and on the inbound flight they had sold out of most snacks and wine by the time they got to our seat - no apology. No free water which is deplorable on a 13hr flight (outbound flight) and a 9hr flight (inbound). Staff service: Could hear flight attendants talking loudly and swearing just before take off and landing (on both flights). Toilets: 2 of the 4 toilets in economy were out of order by the end of the first flight and the part of the plane we were in smelled terrible. Seats: OK. Despite the fact we checked in 2hrs early, we weren't able to sit together on the outbound flight but got seats together on the inbound flight as we arrived 3hrs early! Had decent leg room and seat was big enough Entertainment: TV screen quality poor. Films/TV shows on a loop unless you want to pay extra. A number of IFE screens had to be reset (including mine) - which isn't an unexpected thing but the FA was really annoyed when I told him! Kids running around and screaming. Parents were useless and FAs did nothing to help the situation. Overall, it was a rather horrific start and end to an otherwise brilliant holiday.



Thomson Airways Customer review :  3 January 2013 by E Morris    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We have always used Thomson for both our short, mid and long haul holidays and there seems to be a sudden drop in the flight standards. We flew Manchester to Antalya for a Christmas break and the flight out was ok, but the return flight was terrible. Luckily we were prepared with warm clothes, snacks and entertainment, and I can understand them being short staffed over Christmas but the crew just looked bored. No smiles on boarding, no help with loading bags, the safety check was non-existent. My window was covered in some sticky pink substance which I had to clean myself as the crew were too busy trying to do 3 booze/food runs during the 4 hour flight to even pay attention. Worst of all was the behaviour of the other passengers, kids running up and down the aisle, groups of men playing loud music on their phones, people hanging over the backs of seats shouting to their mates, one kid was playing with a laser pointer and then during landing one passenger was still happily playing with his mobile. The crew never said a word, they just sold as much duty-free as they could and then vanished into the back. I cannot fault the service of Thomson staff in-store but this year we will seriously consider choosing another airline.



Thomson Airways Customer review :  2 January 2013 by Joanne Muddeman    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from Gatwick to Salzburg and back (22/12 and 29/12) on a 737-800. I pre-booked seats together and selected seats 11A and B. Thankfully both flights were short as space was very cramped - my husband is 6 ft 5 and his knees touched the seat in front (I know we could have paid for extra legroom, but this is a rip-off, especially for a short flight). On boarding at Gatwick we were bussed out to the plane and boarded up a set of steps, getting soaked as it was pouring with rain and instead of calling us by seat number they boarded everyone together, causing a queue out on the aircraft steps. Late in leaving, although no reason was given. As it was a short flight, the choice of food was extremely limited - although there was enough time to bring around duty free. On return, by the time the food service reached us, they were pretty much out of all hot options, just managing to rustle up 2 bacon baguettes for 3.90 each - these tasted synthetic and had a measly bit of bacon and nothing else in them. Don't bother to buy food on board, either take some from home or buy at the airport - much nicer. On the return flight there was chewing gum stuck to the seat in front of me and a couple of wrappers left lying around. I have flown with Thomson Airway's predecessor Britannia for years and the service has progressively got worse, even for a charter airline. It now feels like they are cramming cattle onto planes instead of people - I would certainly think twice about using them in future, certainly for any flight over 2 hours long.



Thomson Airways Customer review :  2 January 2013 by G Williams    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

How do Thomson Airways really expect customers to return to them now. Our family have been very loyal to them in the past, but their 'short' haul flight to Sharm el Sheikh was a diabolical experience in tightly packed conditions. There is no longer in flight entertainment or decent food because it is not considered to be a long enough flight to provide them - it is over 5 hours. When we complained to staff we were told that people did not want them. Are they serious? This is not acceptable to us and will not fly again with them until they change this policy.





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