Thomson Airways Passenger Reviews and Thomson Airways Customer Trip Reports

BOH to PMI, TOM B737-800 (Sky interior). Check in 6am was very easy and through to Departures very quickly. Boarded and ready to go on time but an ATC delay of 15mins. Flight and service fine, seating fine, plane very new so clean and tidy. Landed at PMI 10 mins early and bussed to terminal. Very busy inside with a good 40 min wait for luggage but probably not TOM fault.

Newcastle to Larnaca, paid £50 for extra leg room seats, put in row 32f next to emergency exit , no room due to bulk head on door. Spent the whole duration of flight with my legs stretched over guy in next seat. On return flight Larnaca to Newcastle I was put in row 32 again but seat D, an aisle seat - plenty of leg room but spent the whole flight getting battered on the shoulder by crew members rampaging up and down plane without any apologies.

We flew to Sharm el Sheik from Glasgow. I wasn't really prepared for the lack of food and drink and on board entertainment as had assumed wrongly a near 6hr flight would warrant at least some entertainment and some water. Seats were very cramped and the cabin crew did their best with what they had. On the way back, seats were slightly better as they'd moved the seat back pockets to the headrest which was a way to create an inch extra leg room. However the flight left Egypt 20mins late at nearly 10pm and the cabin crew decided to try and sell us duty free at 1am in the morning, loudly proclaiming we should all purchase stuff. They didn't turn the lights off until after 2am. On arrival back to Glasgow at 2.30am GMT we then proceeded to stand around for 75 mins until our bags came out 1 by 1. I guess having one or two baggage handlers seemed fine on paper. I have also since found out that I could have flown Egypt Air from London to Cairo, and got an internal flight to Sharm for at least £100 less than this flight and would have got entertainment and food/drink. Its such a shame as Sharm is a lovely destination to be spoilt by the flying experience.

Booked to fly from Dublin to Verona on 8th September flight delayed by 7 hours, all we received by way of compensation was a pathetic 8 euro voucher - you couldn't fill your stomach with 8 euro and not even an apology. Arrived eventually at our hotel at 4 in the morning with a two year old baby. You could put it down to bad luck - planes get delayed but never did we imagine that on our return journey on 15th September back to Dublin we are delayed again, flight due to leave at 8.25pm and at this stage we don't even know if the flight will run at all - one minute we told the flight will leave at 2am, now we are hearing it's been cancelled altogether - this can't be bad luck again. No one to come and explain the situation and leaving people frustrated and angry. A shocking bad airline, one we will never use again.

Flew from Gatwick to Sharm el Sheikh in August. Outbound flight 4.45 hrs, very cramped, no in flight entertainment, expensive drinks, pilot kept us informed. Return flight was 5 hours 20 mins, very hot, lack of in flight entertainment really let's Thomson down on longer flights, very cramped seats. Plus side, both flights took off on time and cabin crew were good.

Birmingham to Antalya Turkey - very, cramped conditions for a 4.5 hour flight. No legroom, the seats were very uncomfortable. My husband is 6'2" and was in pain. This cannot be legal to cram so may people into such a small space. We have never had a problem in the past with both Thomson and First Choice, but will consider other airlines in the future. This is not value for money and I now consider them a budget airline.

Larnaca to Bristol Sept 2nd 2012. So little space. I am amazed its actually legal to cram so many people so close together on a flight of over 4 hours duration. We flew out Thomas Cook and I had no complaints. The return journey I had very little room and I am only 5'2". My hubby of 5'10" had his knees in the seat in front the whole journey. I put the tray down and it was touching my midriff, then I tried to read the inflight magazine and it was difficult to turn a page over as one end was in my midriff and one end touching the seat in front. Thomson will be my last choice from now on, I paid almost as much for these flights as a friend paid for her holiday so it wasn't a cheap option.

5.5 hr flight to Egypt, 767-300, 2-4-2 config. Uncomfortable and cramped seats, as others have mentioned absolutely no entertainment free or paid, no option for inflight meals not even a map to show where you we're. Blankets etc now charged for. Thomson are now a budget airline, unbearable on anything over 2-3 hours. Please bring back the entertainment or at least let us to choose to pay or not.

Appalling flight to and from Egypt, simply not an acceptable level of comfort for an almost 6 hour flight. Seats cramped, no legroom and if the person in front reclines their seat you cannot even put your table down. No entertainment, expensive and not really edible heated snacks. Staff did their best and were pleasant enough but this really is cattle truck travel at its worst. Compare this to any other airline flying to Egypt where even in the poorest economy seat there is a level of comfort unheard of in a Thomson flight. Would I fly Thomson long haul again? Never.

Very cramped seating on 757, NCL to Gran Canaria - 4hrs 20 mins flight. Inflight drinks and food were a total rip off. Fly easyjet or jet2 as they are the premium carriers now.

When booking with Thomson I thought we were going to be flying with an above low budget. I thought wrong, they are no better than the low budget airlines, trying to cut back saving themselves a few pounds. We flew to Tenerife South from EMA in August 2012, the Thomson flight there was nice, decent leg room and nice cabin crew. Though my boyfriend paid for some food (what a waste of money) chips were all stuck together, and the chicken wrap, where was the chicken? Also, no air-conditioning which was not a noticeable problem when flying out. However, on the way home the plane was hot and stuffy and very uncomfortable. Cabin crew staff were quite rude, bumping into passengers and not saying sorry etc. I would not recommend flying them unless you have to fly less than 2.5 hours as it is unbearable. For saying we paid a lot of money for the flight, we really didn't get our moneys worth. Disappointed.

Glasgow to Paphos August 2012. B757-200 aircraft with no seat pockets to give a little more legroom but nowhere to store water bottles etc. Seats were very tight and I'm not over five foot nine. When the person in front reclines it's awful as the small pocket is now at the top and in your face! Check in at both airports uneventful. Staff pleasant on both flights. Two cans of coke came to 6 euros and the excuse for a sandwich that was a fiver was not a patch on the Boots meal deal bought at the airport. Buy food and drink before you go. At Paphos buy pop and water at the newsagents, it's cheaper. Flights both on time. Lack of in flight entertainment puts this flight in budget class and five hours is a long time when you have nothing to do.

Flew to Tenerife from Gatwick. Thomson Airlines are now simply a budget airline. Think of everything a budget airline offers and Thomson have it: No inflight entertainment, rip off meals and drinks and extremely squashed up seats. Use to enjoy Thomson flights but never again!

Manchester to Sanford Orlando 10th August in Premium cabin. Both flights on time, reasonably comfortable seat, food not too bad, free drinks, decent afternoon tea on the outbound flight. IFE acceptable. The people who complain about the premium class on this site should understand its not Business class they should use Virgin or BA at 4 or 5 times the cost of the Thomson flights.