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Thomson Airways Passenger Reviews and Thomson Airways Customer Trip Reports



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Thomson Airways Customer review :  20 June 2013 by Matthew Richmond    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester to Cancun, 3rd May and Cancun to Manchester, 18th May. The plane was dirty, the inflight entertainment was poor with a choice of about 3 films and told when to watch them! The clips to the food tray were broken with rips in the seats, the cameras to watch landing and take off was broken too. Staff were good! The food was okay, when we arrived at Manchester Thomson had one queue for about 5 flights so needless to say we queued for 3 hours and had 10 mins in the duty free before we took off. Will be going back, but I will try my best to not fly with Thomson. There was meant to be 2 meals for an 10 hour flight but we only received one? Entertainment poor, staff good, the plane itself was tatty and aged.



Thomson Airways Customer review :  20 June 2013 by L Perrier    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Pleasantly surprised having Just returned from holiday in Sicily flying with Thomson. Was extremely apprehensive after reading some reviews. No complaints whatsoever. Snacks good including decent cup of tea. Will not be at all anxious when flying with them again.



Thomson Airways Customer review :  20 June 2013 by T Fielden    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First flight with Thompson Airways and delayed almost 5 hours with no communication or compensation and had a 3 year old to contend with. Incurred costs for meals, drinks and a taxi fare not previously budgeted for. Airport side terrible, onboard better but only advised about vouchers once on board and due to late take off limited food options and long wait too. Overall experience outbound awful. Inbound better though food options restricted due to bad planning.



Thomson Airways Customer review :  20 June 2013 by L Ledger    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to Jamaica from Birmingham in Premium Cabin on a 767-300er. What a fantastic flight! Service was top notch, lots of drinks rounds by the staff, food good and comfortable seating. Overall very happy. However, the return journey was delayed from 17.20 to 22.00, no premium cabin so crammed into smaller seats. Luckily we had the bulkhead row so had slightly better legroom. Thomson handled the delay well. We still received the free drinks, amenity packs, upgraded food etc. Just not the bigger seats. In spite of still receiving most of the perks we have received a refund of the premium fare.



Thomson Airways Customer review :  14 June 2013 by D Clements    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Arrived at check in 3 hours prior to our flight. After Thompson closed the check in desk as it became uncertain that flight TOM517 would be flying. Told to sit and await news, 2.5 hours passed with no news or information. Some 30 mins before a Manchester flight was to depart it was announced there were so many spare seats that all passengers on TOM 517 would be getting on. After being left no alternative we checked in and rushed onboard. This flight was in fact delayed. Moments before check in, we were informed our checked bags would be delivered to our house around 48 hours after we returned home. During the flight the pilot announced there was nothing in place to make our transfer to Birmingham smooth. Had we of wished to fly from and to Manchester we would have booked cheaper tickets and driven ourselves to this airport. After we were taxied to Birmingham international via coach arriving at 4.45am we were met by a Birmingham Airport representative that told some of the group their baggage had arrived. I am a very frequent flyer and have never experience such bad service followed by disorganised unclear poorly managed resolution.



Thomson Airways Customer review :  14 June 2013 by I Kinnery    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Due to come back from Paphos on 12th June. French air traffic control wreaked havoc with the schedule. These things happen but it was the way that Thomson chose to deal with it that disappointed most. I accept the delay as inevitable but Thomson chose to send the taxi to our 5 star hotel a full 7 hours before the flight was likely to depart, at best. We were at the airport before the plane had even left the UK to come to Cyprus, forcing us to spend 7 hours in Pahos airport. The airport manager couldn't adequately explain how it benefited anyone other than Thomson for us to spend so long at the airport. The completion of a complaint form with him was a farce as I received an immediate auto response saying that the local staff were empowered to deal with any issues. All anyone did was pass it up the line. When the plane did arrive, we were told that we would go to Gatwick rather than Manchester. We left at 2am. The plane was freezing cold in our section. The crew were tired. We did eventually land at Manchester , for which we are grateful but I suspect the whole thing was stage managed. Very disappointed. I won't fly with this shower again if I have a choice.



Thomson Airways Customer review :  12 June 2013 by John Wilson    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Gatwick - Puerto Plata - return - Premium Cabin. Our return flights exceeded our expectations and we were really pleased. The plane - an elderly First Choice 767 - was in fairly good nick inside and the premium seats were comfortable and offered decent legroom. Inflight entertainment was a little clunky but worked fine. The food was really good and the service from the crews in both directions was friendly and efficient. No problems getting drinks when required. The only negative was the 45 minute queue for the day before check-in as only one agent was on. 2 more were found just as we got to the counter.



Thomson Airways Customer review :  11 June 2013 by Rob Oldham    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Cardiff to Dalaman on 20/5/2013 and return on 30/5/2013. We often travel from Cardiff with Thomson and always have great service. On the outward flight the aircraft was clean and tidy and took off early, Excellent announcements from the cockpit crew and even told us sights we were overflying, Cabin Crew were very helpful and attentive. Its a shame that Thomson have removed the inflight entertainment but didn't seem to bother anyone, Food was great but perhaps a bit expensive. Return flight was also excellent, departed 25mins early from Dalaman and arrived in Cardiff 1hr early, A bit bumpy on the way back but again excellent announcements from the cockpit. All in all a great experience and as always is from Cardiff with Thomson.



Thomson Airways Customer review :  8 June 2013 by A Lord    (Scotland)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Edinburgh to Palma (18/05/13) on the Sunwings aircraft that Thomson are using out of Edinburgh this year. The plane was comfortable, better than the usual Thomson offerings supplied by Monarch that we've had previously. Cabin crew going out weren't too bad but coming back they seem to be more human and interacted with passengers. After a delayed take off from Edinburgh (1 hour delay) they announced that orders would be taken for any hot foods, bacon baguettes seemed to be the order of the day only for staff to then come round telling most folk that they'd run out due to not getting the full quota of baguettes. Due to the plane being Canadian all the safety announcements were made in English and French which was different. On the return flight there were no announcements from the flight deck other which I thought was somewhat unusual and the seatbelt signs seemed to be activated after the turbulence not before!



Thomson Airways Customer review :  7 June 2013 by B Endean    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to Lanzarote in April from Newcastle. Had pre booked and chosen our seats, when we boarded the plane asked why we didn't have seats we chose, told different plane but we were seated together. Very rude staff, no people skills at all. Plane was cramped, no leg room, seat in front was pressing on my knees - felt so claustrophobic. When getting off plane same member of staff very sarcastically said you might get right seats going back as it wont be same plane. Coming back didn't get right seats again, better plane more room.



Thomson Airways Customer review :  5 June 2013 by N Blanchette    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

After reading reviews was terrified that I was flying with Thomson, but flight from Luton to Las Palmas was great, smooth check in, cabin staff polite and attentive. Sat together 3 of us there and back at no extra cost. Only had drinks on outward flight but enjoyed hot snacks on way back, no complaints at all and will fly with them again.



Thomson Airways Customer review :  4 June 2013 by J Wastie    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Gatwick to Aruba, May 2013. First flight with Thomson, never again! I object to having to pay in order to sit with your family, that should be given. 2 hour delay on the way out, no proper communication. Ground staff said it was due to cleaning and maintenance requirements after previous flight delays. Captain then said it was due to an incident at Heathrow meaning too many flights having to go out of Gatwick. Plane was shabby and old, working a 2-3-2 configuration. Staff seemed miserable and de-motivated, plane full which meant constant queue for toilets. Space issues meant that queuing got in the way of cabin crew constantly selling. One of our tables had a broken arm. Food was fine and so was in-flight entertainment. On the return journey, there was another 2 hour delay, with no explanation given. Had the same seats and the table still had a broken arm! This was a night flight and none of the lights for the middle aisles were working so couldn't read a book or even see to fill in their questionnaire the whole journey! Cabin crew tried to fix them but couldn't. Again - miserable female staff, males were a bit more cheerful. Will never fly with Thomson again, BA, Virgin and Thomas Cook are infinitely better.



Thomson Airways Customer review :  4 June 2013 by Ray Bather    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester to Boa Vista, April 2013. I booked every extra as a special treat for my girlfriend and Thomson failed on every one. Airport lounge was appalling and we left early. Fast Track security was open to all, another lot of money wasted. The bubbly and chocks booked, the cabin crew had no knowledge of, and refused to give me the chocolates. Only 2 drinks services on a 7 hour flight. Having booked legroom seats at 85 pp for the return, the airline denied all knowledge the day before return. On check in we were 6 rows apart having previously selected adjoining seats. The bar had sold out on the outbound flight. Lazy cabin crew, disinterested reps, old, tired aircraft, poor selection of airport partners (lounges) and no quality control. Unfortunately they were the only option to my chosen destination. Next time I will chose more wisely.



Thomson Airways Customer review :  30 May 2013 by J Freeman    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester to Sanford Florida at the beginning of May, it was the first time we have travelled with Thomson and will be the last. The plane was dirty and the seats were tatty and uncomfortable, the films would not play and the staff were very rude. Food was terrible and was skimmed across to us with such force I didn't know if I would be eating it or wearing it.



Thomson Airways Customer review :  29 May 2013 by I Lucas    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from Glasgow to Cancun and back. The seats were worn, filthy and torn. I had to keep all of my things on the floor the whole flight which was uncomfortable on a 10.5 hour flight. My husband and I don't drink alcohol, we kindly asked them to sell us diet coke or water with the dinner but staff said "No, sorry. Only red or white wine." It's unacceptable to eat only chocolate or sweets for 10.5 hours. The food they served was microwaved pasta which makes you feel full for 30 minutes. On a 10.5 hour flight we could only buy something to drink 2 times. The plane was extremely warm and passengers was sweaty and thirsty. Service from staff was non existent.



Thomson Airways Customer review :  28 May 2013 by Brian Currid    (Scotland)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight Tom1454 ex Edinburgh to Lanzarote 02/05/13. Booked in at 04.45 for a 07.10 departure-advised 3 hour delay. Departure board at 09.00 advised flight now cancelled. At least 15 minutes to be advised by tanoy - "collect luggage from baggage hall2. 30/40 minutes later we were being bussed to Glasgow for a 14.30 departure - no sign of any Thomson Staff. At Glasgow 1 hr 15 mins to be rebooked in again at check in. After going through security check in for a second time went for a bite to eat with our "8 food vouchers". Went to the departure gate to find that the flight was now departing at 15.30. Gate staff gave the impression that they were being put out. Boarded the plane to find that our seats were not the extra leg room seats that we had paid for at time of booking, but just normal row seating. Cabin manager did not want to know when approached for an answer/solution, her overall attitude left a great deal to be desired. Pilot announced to passengers "please do not take out all our frustrations out on the cabin crew". Arrive 8.5 hours late in Lanzarote. I find it unbelievable that passengers/customers that can and are treated in this way, especially not from a major airline like Thomson.



Thomson Airways Customer review :  24 May 2013 by C Snowball    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

14 March 2013, Manchester - Tenerife South, Flight TOM2458. Return 21 March 2013, Flight TOM2459. I will keep it short. No entertainment. No proper food - microwaved. Staff more interested in duty free selling than looking after customers comfort. Plastic bags full of sandwiches kept in overhead lockers. Seats torn and sagging, pull down tables broken. Will be a long time before I use them again. I did send a letter of complaint which has taken 8 weeks to be acknowledged.



Thomson Airways Customer review :  24 May 2013 by S Bates    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We travelled to Zante on a 737 800, in all the years we have flown it was the worst plane! It was too small, the cabin much smaller. The seats were uncomfortable and worn and if you are tall then there is no chance! No entertainment on board. Hated the whole experience, cant believe they use them on 3.5 hrs journey. As for the toilets, keep well away, no room at all.



Thomson Airways Customer review :  23 May 2013 by G Rudland    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to Egypt in February. From the day before departure up until reaching the airport on the morning of our flight we were trying to book extra baggage allowance. We were given 15kg for an 11 night holiday. At check in desk we were 10kg over between 4 people, that cost us 110. Said that we tried to book more baggage, told the website closes 3 days before travel. Not told this at time of booking, it is not on there website neither is it in their terms and conditions, apparently it does not have to be. Told to buy extra luggage allowance to save paying on return journey which we did. You do not have to do that as no one checks your weight at Sharm El Sheik airport they are not interested how much your suitcase weighs. We will be very careful when using Thomson again as they are one of the dearest package holiday companies but give you the least of everything.



Thomson Airways Customer review :  22 May 2013 by P Rose    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew out on the 13th May and to be honest was dreading the flight because of all the bad reviews, but was pleasantly surprised. Lots of legroom, not cramped, prompt service for food and drink which was good and the cabin crew were fine. Return journey however, the cabin crew were too busy talking to each other to bother about whether or not we had been served food and drink, we had to ask for hot food which we got but were then not charged for because he forgot about us, all a bit hit and miss. Plane was ok though, again lots of legroom, cabin crew needed to be more attentive, we had an hour and half delay out of Gatwick which was a pain but coming back from Gran Canaria on 20th May there were no delays. No entertainment which is not good, people have taken note of this and took their own entertainment on board and a lot of people also took their own food.



Thomson Airways Customer review :  20 May 2013 by K Fletcher-Biles    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was dreading the Thomson flight from Gatwick to Sharm last week. The last time I flew on this route was on an old 757 with very cramped seats and no elbow room. My flight booking indicated that we would be on the same type of aircraft. What a surprise on boarding! A brand new 737-800, clean and fresh with almost decent legroom. The price is such that this is what should be supplied on this route, it is no longer a cheap option to fly Thomson. There is no entertainment at all on a 5.5 hour flight, not even recorded music. Thank god for i-pods. The bacon baguette was decent and the drinks not too expensive. The only niggle is that I often fly on full service carriers to Thailand (Twice the distance) with everything free and great in flight entertainment for only 100 more. Not only are the fares now much higher you are charged for baggage, seat allocation, food, drink etc.





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