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Thomson Airways Passenger Reviews and Thomson Airways Customer Trip Reports



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Thomson Airways Customer review :  9 September 2013 by D Fines    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Returned from Lanzarote Friday morning, flight delayed 4 hours, first choice rep only seen at a distance at check in, no explanation given for delay just handed inadequate 6 euro vouchers for food etc, departure gate given as 2 then removed and replaced much later as 4. Still nobody to explain the delay, queuing for the flight unhappy staff member said they were cleaning the plane, got on the plane pilot explained that there was a problem with hydraulics and they had to send to Luton for part to fix it before flying out to us which suggested we were on the fixed plane however when a customer asked whether there would be hot food on the flight the attendant said no as it was on the other plane!



Thomson Airways Customer review :  6 September 2013 by Priya Nahal    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just got back from Mexico Cancun, travelled from Birmingham airport from 24/8/2013 to 31/8/2013 for 1 week. It was a 10 hour flight and I was appalled at level of service. Outbound to Mexico stewardess was not friendly when I asked for blanket, told they had all been handed out. Air conditioning was either too hot or too cold, all toilets were blocked near to arrival and closed off! Any cold soft drinks had to be purchased. Stewardesses always in a rush and not approachable. On the flight back, the blankets were put on the seats prior to boarding, air conditioning was terrible, again no complimentary water for a 10 hour flight. This time I was given a beef meal which I don't eat for religious reasons. Seats very uncomfortable for a long haul 10 hour flight, tables loose nearly falling off. Was not given any ear plugs, told they were given out. They need to improve.



Thomson Airways Customer review :  30 August 2013 by J Moore    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Trip from Gatwick to Sal, Cape Verde. Due to take off at 1350 but sat on Gatwick airport Tarmac until 1600 whilst engineers tried to fix an unspecified 'minor fault' on our Boeing 757-200. This plane looks tatty and old, clearly he safety warning system agrees. This review can only get worse. The pilot is waffling on about the unspecified problem.



Thomson Airways Customer review :  22 August 2013 by J Willetts    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Gatwick-Kefalonia-Gatwick, a short flight, but pleasant. Staff efficient and friendly offering the chance to purchase hot food right at the start and the chance of a drink before leaving us for a while to catch up on some sleep. Offered drinks a second time on this short flight along with duty free. Couldn't ask anymore really, no pushy sales, got what I expected and got off.. Return v similar, only one drinks service but it felt about right. TV screens showing journey also used on both flights, wish all Thomson's short haul flights had at least this.



Thomson Airways Customer review :  22 August 2013 by Sarah Pugh    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Birmingham airport, 25th July 2013, flight number TOM262 to Marrakech. Returned 8th August, TOM 263. Informed on departure that a stewardess was off sick, our co-operation was requested by the captain due to this. 1 hr 10 mins after take off, drinks were served to us. The toilets then broke causing long queues. Stroppy, sullen staff, too busy talking to each other than to meet and greet passengers. Return flight as expected - as poor as anticipated. One cabin crew member spent the entire flight encouraging customers to buy duty free, donate to their chosen charity. It was a night flight so a few moments peace would have been ideal. First and last time we will use Thomson.



Thomson Airways Customer review :  20 August 2013 by Stephen Garrett    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester to Mahon and return for a week's holiday. Outbound flight was on time and with no hitches to speak of. Return flight was a totally different experience. Arrived at the airport in good time and was expecting a 20.30 departure back to Manchester. Boarding time came and went, departure time also and we could see the aircraft waiting for us in front of the boarding gate. We waited and waited until the aircraft Captain came into the lounge informing us of a technical problem which was not going to allow him to fly the plane home. They were hoping to get an engineer over from Palma but this did not happen. No flight home that night and after a 3 hour wait, were out of the airport and to a hotel at nearly 02.00. Finally got off the ground at 12.30 the following day and eventually, was nearly 16 hours late arriving in Manchester. The entire experience soured what had been an enjoyable holiday.



Thomson Airways Customer review :  19 August 2013 by A Haig    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Palma to Edinburgh, 11th June. Absolute nightmare, 21 hour flight delay in total. We went through hell with Thomson pushing the flight back on several occasions and then eventually cancelling it at 2.30 am on the 12th. Thomson knew this flight was never going to take off on the 11th and still they would not come clean and cancel it at a decent time of day. We were bussed to hotels at 4.00 am, back to the airport at 11.00 am and did not take off until 4.30pm on 12th. Thomson staff on the ground at Palma were non existent. If it had not been for the captain and cabin crew on our flight we might still be in Palma airport!



Thomson Airways Customer review :  19 August 2013 by K Castle    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My review is pretty mixed as I had a terrible impression on the way out, but a much better one coming home. Plane was brand new so lovely. We had the screens drop down to show us how far we had to fly, where we were, temperature etc. Cabin crew on the other hand were awful. Never met such a miserable bunch of people who clearly hate their jobs! Everything was too much trouble! Service was appalling. No smiles, nothing! Flight was on time. I couldn't wait to get off the plane once we landed in Lanzarote! No hello, no goodbye, just grunts and huffs. Food was disgusting and dried up but coffee was nice. Coming home, plane was a bit of an old banger, our seats were ripped, arm rests were falling apart and the drop down trays were too big so didn't come down properly if you were over a size 12. The crew however were lovely. All smiles, hellos, goodbyes and enjoying the banter we had with them. Food was still gross from what we could see from other passengers but coffee was still nice and the service was excellent. Food and drink is very over priced for what it is.



Thomson Airways Customer review :  12 August 2013 by D Hallett    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Having just flown to Menorca and return with my wife and 2 daughters we found the experience to be ok. I think even though its a short haul flight some sort of entertainment would have been good to occupy the children (cartoons or something for them). The food was bland, I had a bacon baguette which was flat, nearly tasteless and too expensive for what it was. Return the airline back to how it used to be, a pleasure to fly, not as it is now.



Thomson Airways Customer review :  7 August 2013 by K Keller    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Premium

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Port Santo Madeira to Gatwick on 6th August 2013. I have been using Thomsons for years and their hostess service continues to deteriorate each year. Flight was delayed an hour, passengers are tired, hungry and freezing cold. Thomsons crew respond to this by running out of hot food. Except for powdered soup and hot water for which they charge 3 pounds, they also expect you to pay for blankets. This service is a disgrace, if you want to call it that. Why don't you cut margins even more and dispense with cabin crew all together, you could just have some one to do the safety announcements, next year you'll probably start charging for oxygen masks too. Wake up Thomson this service is appalling and I for one won't be choosing Thomson next year.



Thomson Airways Customer review :  30 July 2013 by Krista Edwards    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester to Dalaman Turkey and return June/July 2013. We booked extra leg room seats at a cost of 100. Seats good but unfortunately on both journeys had a 3 year old in seat behind who continually kicked our seat and kept putting tray table up and down. We asked parents to stop this but they did nothing except say "he's 3 years old". Really spoilt our journey. Stewardesses said they couldn't do anything. Won't be paying extra for leg room seats in future. Very poor customer care.



Thomson Airways Customer review :  30 July 2013 by B Cambage    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

1st June 2013 from Ibiza to Gatwick with scheduled departure time of 11.50am. Departed at 20.30pm meaning a delay of over 8 hours (this after finding out that it wasn't just delayed, it was cancelled). The flight wasn't just cancelled, we were told once we had checked in that we would be flying with ‘Hi Fly’despite booking to fly with Thomson. The staff at Hi Fly made us all not confident on the trip. We were sitting on the plane for over an hour while the staff were running around looking unsure of what to do. This was our honeymoon and it was a bitter end to what was an amazing honeymoon.



Thomson Airways Customer review :  16 July 2013 by Steve Durham    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TOM 4555 Mahon - Gatwick on 5th July 2013. Booked flights and extra legroom seats 11 months ago, aircraft changed to a B787 Dreamliner. Expected to be given seats in the front section of the aircraft, instead allocated seats in Row 30 despite plenty of seats available up front. Row 30 is a nightmare on this aircraft - the window seats have a pillar in front which restricts the angle the passenger can sit, the space in front of the next two seats each side, B, C, G, H are used as a waiting area by people waiting to use the toilets, and seats D, E and F are immediately behind the toilets and used as a gangway between the two aisles by both passengers and flight attendants. Added to that the seats are narrow.



Thomson Airways Customer review :  15 July 2013 by Arthur Jackson    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BHX-JSI return. Outward crew pleasant and friendly, refreshingly so for Thomson, return not so. Both ways plane was old and tatty looking and very uncomfortable despite us having "extra legroom" seats. How often do they get a clean?, the tray table contained remnants of what appeared to be the previous passengers baby food, and there was rubbish in the seat pocket. On the return flight the seem to have employed a crew member to do nothing but continually screech over the PA system virtually reading through the entire reading collateral of the seat pocket in a desperate attempt to make you buy duty free scent, food, drinks, scratch cards, charity donations, details of websites, questionnaires, rinse and repeat. Some of us may have liked a nap, impossible. I could understand if they pitched themselves as a "cheap and cheerful" airline, but they seemed to have removed every last frill and upped their prices while constantly trying to pretend they care about their passengers. For what we paid for a return 3 hour flight on Thomson we flew return to Bali with a full service airline in comfort, with food drinks and great crew. We are booking the Caribbean for later in the year and will now make the trek to Gatwick in order to avoid using Thomson.



Thomson Airways Customer review :  15 July 2013 by L Hardy    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bristol - Malaga return, 7th July - 14th July, outbound flight excellent, extra legroom seats, plenty of space, cabin crew very attentive and helpful and flight arrived 20 minutes early. Return journey, again extra legroom seats, but this time cabin crew couldn't be bothered, did not greet us upon entering, everything seemed too much trouble, food and drink reasonably priced, knew there was no entertainment so took an ipad, captain very informative but let down by rude cabin crew - something which can easily be rectified!



Thomson Airways Customer review :  8 July 2013 by Susan Mackie    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Premium

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

27 June, Gatwick to Antalya. On Dreamliner. Not informed of this at check in, although we had pre-booked seats in rows 6&7, changed to rows 3&4 with no explanation. Not overly impressed by this new superliner. The seats in premium were a huge disappointment. The recliner is not as much as older models and the reclining leg rest is not sufficient. 4 July flew back again on dreamliner. Our seat bookings had been changed and this time to rows 17&18. No real apologies by staff at Antalya or Thomson. Although seats recline back further, and good leg room, still has that 'squashed' feeling. Crew on both flights were not the usual happy charming staff, and in fact the outbound flight in premium were very rude and not interested at being on this plane at all! A great disappointment all around and not the usual Thomson delight.



Thomson Airways Customer review :  2 July 2013 by Linda Glasspole    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Manchester to Ibiza return. Outbound was acceptable with at least a map to know where the plane is. On the return the seats were appalling. The magazines and safety booklets were in a slot behind the person in front's headrest and therefore nowhere to put a plastic bottle or wedge a book in. The cabin staff were nothing but rude and unhelpful when we asked why this facility had been taken away suggesting that they were offering more leg room! I certainly will never do short haul with this airline again and only premium economy in long haul!



Thomson Airways Customer review :  1 July 2013 by J Ramsey    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We were meant to be flying the dreamliner from EMA on 12/06/13 to Mexico but because of the delays were we on a First Choice 767 - we upgraded to premium and don't regret it! Very smooth and quick check in, fast tracked through security and through to departures. We were called first onto the plane, seated, handed drinks and newspapers before takeoff. Plenty of drinks, all you had to do was ask and food was nice - for aeroplane standards. Seats were comfortable and aircraft was clean. Landed 30 minutes early into Cancun. On the way home we were checked in quickly due to priority boarding - very stress free! Booked to use the business lounge while we waited. Boarded onto the plane first, blankets, night packs and newspapers were on our seats and drinks were handed out. Again staff were very friendly, attentive and chatty! Food came out and drinks - once service had stopped if you needed a drink all you had to do was press your call button. Breakfast served 1.30 hours before landing back to EMA. I would recommend travelling premium when going long haul it was worth it. The IFE was good there and back, lots of films and TV to keep you entertained. I would recommend flying with Thomson.



Thomson Airways Customer review :  29 June 2013 by J Fryc    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to Orlando (Sanford) from Bristol in May. Had pre-booked using the select your seat. Waited over 90mins in cramped check-in at Bristol while 2 people checked people in. Had no time to get breakfast and had to dash though Duty free even though arrived more than 2 hours before departure. No-one mentioned that the plane was a stand-in and not a long haul one! Asked to move as the back seat was empty - and staff let us. Coming back we asked what seats we had and were 2 rows from back - asked to move to back and said yes - but on both flights I only got the seats I wanted because we asked to move - when complained (nicely) to Thomson back home was told I was paying to sit with partner and I should have read the small print on website. Am flying with them again but will take my chances as the select your seat is just a rip-off!



Thomson Airways Customer review :  29 June 2013 by O Regan    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked premium seating and chose rows 4 and 5 as these were best seats available on the seating plan, I rang customer services to explain that my daughter was disabled and would prefer seats on the side of the plane that the toilet was situated if possible, just for the ease of it. They explained that this was not possible as all the other seats were taken. I accepted this, however on the day we were given seats next to the toilet which was perfect. The staff on this flight from Newcastle, 17th June 2013, 10.35am, flight were very good, friendly, helpful and attentive, best cabin crew I've had. The food was reasonable, drinks were plenty. The only bad point I had, but it didn't bother me a lot, was mould on the cheese sandwich given towards end of flight. Flight left on time.



Thomson Airways Customer review :  22 June 2013 by Jan Thomson    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Thomson Flights say they offer 'Great customer service'. Not in my experience. Upon arriving at the check in desk at Stansted I got no words of welcome, no pleasantries at all. A cold reception and unhelpful and unfriendly staff. I was left alone at the departure gate, still awaiting the pre booked special assistance. I never got to venture inside the lounge I had paid for, it was an awful experience for my very first visit to Stansted Airport. To top it all I was forced to pay almost 120 in excess luggage fees. I was told both check in staff 'I could throw away what I don't need, there are bins dotted all around the airport'.



Thomson Airways Customer review :  22 June 2013 by S Lupton    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The major problem was the check-in system. There were hundreds of people queuing for several flights when we arrived at Manchester airport at 6.20am for our 7.55am flight to Innsbruck, Not early enough, obviously. There was no system for prioritising flights and we were called by tannoy from the queue eventually as we were going to miss the flight. We were not the only ones and were not the last to board. We ran through duty free carrying belts, keys etc. There was no system for calling early flights to the front of the queue or for allotting specific desks to particular flights. I have anecdotal evidence that this situation arises every Saturday.





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