Thomson Airways Passenger Reviews and Thomson Airways Customer Trip Reports

Flight from Newcastle to Tenerife 22/6/12. Booked seat 6A and 6B out 6E and 6F in. These flights are the worst flights we have had in all the years that we have flown with Thomson. Seat spacing very cramped. Night flight back to UK. Guy in front of my wife reclined his seat back all the way. Will look to go with another holiday company next year.

We have just arrived back from Lanzarote (family of 4), I have gone from someone who always tried to take a holiday which included a Thomsons flight, to now becoming the opposite. Packed into seats like sardines, no inflight meals! Just very poor over-priced snacks. No inflight sevice. Our flight coming home was a night flight, all you could hear was screaming children, however, if there was in-flight entertainment then it would help to drown out the noise and also pass the time. Even flight staff are only going through the motions (customer service skills leave a lot to be desired). What a sad decline for a flight company that was once so good!

Our 4 hour flight to The Canaries had no entertainment and no inflight meal (only some overpriced sandwiches and snacks (some of which, because they have no fridge on board, had gone off on the return flight and couldn't be sold). We were also treated to a patronising safety briefing by a 5 year old telling us how to fasten a seat belt and where the exits were (at least it proved the entertainment system was still working). The final straw came when they asked us to fill in a holiday survey which seemed to be Thomson trying to get your details and sell them on to other companies. Come on Thomson get your eye back on the ball or your customers will show you what they think.

We have flown with Thomson numerous times over the past decade, always overlooked the rather cramped conditions on their ageing aircraft as flights were punctual and staff attentive. The in-flight meals and TV screens made it feel like your holiday was starting on the plane. Now it's all changed. Gone is the option to book an in-flight meal – instead they try to sell you overpriced, unappealing junk food from a trolley. Gone are the TV screens. The announcement system is overpoweringly loud, but announcements from the flight deck (which most people want to hear) were too faint to understand on both flights. The condition of the planes is getting increasingly tatty. On the plus side, we did receive a free upgrade to extra legroom seats on our return journey and the loading and departure of planes was handled with Thomson’s usual punctuality. For the first time – we'll be looking at other carriers for our next holiday.

Our flights to and from Sharm El Sheikh were not what I expected from a Thomsons flight. Both outbound and inbound flight's had no entertainment, not even a map. Inbound flight Tom773 was a late night flight landing at Manchester 03.00hrs, I expected the lights to be dimmed in the aircraft however this was not the case, the lights were on all the way, whilst cabin crew came round with drinks then food then duty free and finally more drinks. It appears that this airline is moving away from that of a medium standard and moving towards a cheap no frills airline. No blankets or pillows provided, a really shabby low standard service.

Long haul Gatwick to Cancun Boeing 767-30ER. Booked extra legroom seats. Well worth it. 14 A and B out 12 A and B return, slightly different configuration but still very good seats.

Flew 14th June to Dalaman and had no TV and radio, going to Cyprus with Thomson in September but will be looking for another airline next year - makes it such a boring flight with no entertainment.

Our flight was booked as a part of a Thomson Couples holiday in Lanzarote. The outbound flight from Manchester was probably the worst that I have ever experienced. Check-in at Manchester terminal 2 involved the usual slow moving 'snake' that you expect at most airports these days. However, despite it being slow, it was steady and generally efficient. The flight on the other hand was anything but. Other people have commented that there are no longer any in-flight meals served and there is no entertainment. This is unfortunately true. So when people haven't got a reason to remain in their seats - food, video, being asked to, etc - then they don't stay in their seats. The entire 4 hour journey was like being a part of flying market. The flight attendants valiantly tried to move the drinks/duty free trolley up and down the aisles but they were constantly baulked by groups of people standing around and chatting. We were surprised that no announcement was made asking people to return to their seats and to be fair attendants were too busy trying to flog their wares. So we found the flight to be unsatisfactory and unprofessional, having to sit in cramped seats for 4 hours while this was going on. Fortunately the hotel that we stayed in was fabulous. Unfortunately it will mean flying with Thomson/First Choice again.

Having just returned from Rhodes the flight was on time but the check-on procedure was a nightmare. Having arrived early for a 5 am check-in it took over 2 hours to reach the desk by queuing in a zig zag pattern and walking to and fro many times. There was barely time to get through the departure lounge to the plane and we had no time to buy a coffee or a newspaper or make a comfort stop. We made it with only a couple of minutes to spare. I am elderly and have moderate walking difficulties so I was exhausted by this time. The seat room was poor (I am only 5ft 2in); there was no entertainment for the 4 hour journey and the on-board snacks were poor and overpriced. I would rather pay extra for the ticket and get a decent service and leg room.