THOMSONFLY review : 11 August 2008 : by J Sanders

Customer Rating : 4/5

Gatwick to Palma. Check-in was exceedingly quick and through to departure area within 15 minutes of check-in. Flight was reasonably good and on time, find the seat pitch good enough and after travelling with them to Cancun last year have no complaints about the legroom. My only gripe is the way the cabin staff have to push their products onto you and this is in a very robotic way, some of them clearly hate this part of their work. Check-in on our return from Palma was also good. We have flown with Thomsonfly several times over the last few years and find them OK for a budget airline. People should not expect too much if they don't pay to much.

THOMSONFLY review : 11 August 2008 : by John Loughlin

Customer Rating : 4/5

Gatwick-Funchal Boeing737-800. Check-in was painless with no queues, flight on time and the crew pleasant. Seat pitch a little tight.

THOMSONFLY review : 7 August 2008 : by B Larkman

Customer Rating : 3/5

LGW-PFO-LGW. This is the second time I have used Thomsonfly in the last year. On both occasions the flight from London has been almost on time and little to complain about. In general the service on the plane is good and seat pitch isn't wonderful but for a 4 hour flight it was OK. My return flight from PFO was frustrating due in whole to the attitude of the ground staff at the airport. We checked in and were not informed of any delay- we were sat outside the gate even after the scheduled departure time with "check-in" as the only message on the screens. There were no Thomsonfly staff to tell us what was going on and when they finally did arrive they were indignant and didn't even acknowledge that we had been inconvenienced. I don't mind being a bit delayed but not telling passengers shows a complete disregard to paying customers. If this had been an isolated incident I would give them the benefit of the doubt but on a return flight from Prague last year I was the lead passenger in a booking and was not on the system when i arrived at check-in. Despite the fact the other passengers on the same booking had made it onto the system- the only reason I managed to get on the flight is because one of my friends had not turned up for the flight.

THOMSONFLY review : 19 July 2008 : by Mike Cameron

Customer Rating : 4/5

Birmingham to Sanford and back in Premium. Cabin staff friendly and efficient. The food was tasty. Both flights were on schedule. The only negative point was that pillows and blankets were not available on the return flight. Priority check in at Sanford avoided a very long wait. Seatback entertainment with a choice of 10 fairly recent films.

THOMSONFLY review : 16 July 2008 : by Dave Houlihan

Customer Rating : 1/5

Birmingham - Cancun. A nightmare experience. 29" I would say tops for seat pitch. Checked in at 5.30am for 8am departure, then told were stopping in MAN to refuel as the runway was not long enough in Birmingham to take off from with a full load of fuel. The rudest staff I have come across - this flight was nothing short of herding cattle on a cargo aircraft. On the return, you must pay for pillows blankets - every thing. Cheap, nasty and will never set foot on them again.

THOMSONFLY review : 12 July 2008 : by B McGaughay

Customer Rating : 3/5

BHX-LXR on 767-300. Legroom fantastic - however why have Thomsonfly crammed 4 seats into the centre of the aircraft. Check in at Birmingham hassle free. We were fairly early and allowed to check in at the premier check in desk. Great that Thomsonfly have included seatback tv screens however a bad mistake going for touch screens. You're in for a very uncomfortable flight if the person behind you wants to play solitaire for 5 hours!

THOMSONFLY review : 30 June 2008 : by G Townshend

Customer Rating : 4/5

Gatwick Chania return. Cheerful and friendly crew, efficient and didn't try to sell everything to death. Had premier check in so didnt have to join the massive queue for the economy desks - checked in via premium/star class premier desk within 10 mins of arriving. Inflight meals very good for charter airline, cooked breakfast on way out, chicken and pasta on the return. However, seat was pretty uncomfortable for even short periods of time - rock solid padding and not much space. Flight was only 70% full both ways so some people asked if they could move to the seat with extra leg room, crew were okay with this which was surprising. Other than that it was a pretty good flight, would fly with them again, probably will ask for extra leg room next time.

THOMSONFLY review : 26 June 2008 : by S Millar

Customer Rating : 3/5

LGW-Cancun. Delayed 3 hrs due to medical divert on the inbound. Flight on 767-300 pleasant. Good legroom. Upgraded to AVOD for £5 which was worth it (Didn't bother on the return though). Comedy moment: Despite the very clear warnings issued at the start of the flight someone still felt the need to sneak a smoke in the loo. Would Thomsonfly with them again if need be.

THOMSONFLY review : 13 June 2008 : by Derek Whittaker

Customer Rating : 4/5

Manchester to Punta Cana on 767-300. Good service, friendly, cheerful crews. In-flight meals where good on both sectors. Seats have a good seat pitch of 33 inches however, prefer configuration on First Choice 767 which instead of having a 3/4/3 config on Thomsonfly opt for a more suitable 3/3/3 config. The seats on Thomsonfly may have more leg room but the seats remain very narrow for a long haul flight. They may have taken rows out but dont mention that they cramp an extra column of seats in. Inflight entertainment was good and worth the upgrade of £5 to the anytime tv and more selection of programmes. Standard tv was 2 movies each way upgrading allowed access to a further 10 movies and interactive starts/pauses. I was impressed with the free headphones supplied. Overall impressed with Thomsonfly but would opt for First Choice if I choose charter next time on a long haul service.

THOMSONFLY review : 11 June 2008 : by G Phillips

Customer Rating : 2/5

Be careful how you buy 'extra legroom'. After having booked 2 flight only seats over the net subsequently contacted Thomsonfly to "treat myself by contacting the call centre and booking today" extra legroom. Got nowhere. They said it wasn't possible because I was on a mixed model flight. Requested Thomsonfly for a refund but was referred to the booking conditions. Was informed I could buy 2 seats at check in as no extra legroom seats were available in advance on the flight. Didn't bother to fly as I'm 2 metres in height and knew I wouldn't fit into the standard seat of 757-200. I was trying to avoid a previous experience with the same airline when I stood up for 4 hrs except for landing when sat with my legs in the aisle. There was absolutely no way I could sit in the seat (11A). (Seats 1B & 1C appeared to be unoccupied) On this occasion no seats were available on check in. The fact of the matter is that on what Tfly call mixed model flights there are 2 booking systems - if you book flight only in the high street the leg room seat facility is available but over the net it isn't. I stand to be corrected as I could never get an answer to this question. The contract with the airline is simply to transport you from A to B. Extra leg room does not form part of this contract. Clearly I would't have parted with a couple of hundred pounds if I was aware of this. I assumed availability would be no problem as I booked some 10 months in advance - you've been warned!!

THOMSONFLY review : 10 June 2008 : by Harry Shanks

Customer Rating : 4/5

LGW-AGP. For £65 return I'd have a cheek to fault this airline. Outward and Return both departed and arrived on time. Limited choice of food to buy on board but no more expensive than the "low-cost" airlines - and you can pre-book a meal at £7 if you prefer. Plenty of legroom in standard seats.

THOMSONFLY review : 10 June 2008 : by E Williams

Customer Rating : 4/5

Luton to Tel Aviv return. Good service, nice new aircraft (737-800). Similar Recaro leather seats to Swiss International but without the net for holding bottles etc (unfortunate since the drinks service came before the meal - where are you supposed to keep your drink until the meal?). Meals (£12 extra - £6 per meal) were good value. The one on the return was exceptional, one of the best airline meals I've had ever! Arrival was about 30 mins late on both legs. Even with meals and £10 extra for hold luggage, it was at least £50-100 cheaper than other direct flights from London on the same dates.

THOMSONFLY review : 10 June 2008 : by N Haynes

Customer Rating : 5/5

Gatwick to Cancun return on Boeing 767 300. The worst part was the 1 hour queue outside Gatwick airport North departure buildings at 6-7am whilst they funnelled all First Choice and Thomsonfly passengers into one allocated check in area. Once inside the building we had another huge wait queuing. Bedlam. Nevertheless. The flight outbound was excellent tidy cabin, comfortable seats, fair food and excellent crew. The extra 3 inches to legroom do make a huge difference. The entertainment systems worked fine - although had to be re-set on the return journey as some units did not work. Well worth the £5 upgrade to get multistart movies and full range. The only drawback to the whole trip was the food on the return flight. A chicken pasta dish that I think had goats cheese in it which is not to everyone's taste and a very poor cornflakes and nutrigrain bar breakfast. This is the first time we have used Thomsonfly for longhaul and based on this experience and the excellent legroom in particular we will happily use them again.

THOMSONFLY review : 3 June 2008 : by D Gray

Customer Rating : 1/5

Tenerife South to Gatwick. Be careful how you buy 'extra legroom' at check-in. I paid Euro33 at services desk. Receipt states 'extra legroom'. Allocated seat was at a bulkhead with less legroom than a regular seat. Still chasing Thomsonfly for a refund. Will not use this airline again unless desperate. Worst 'customer care' department I have ever had the misfortune to attempt to deal with.

THOMSONFLY review : 3 June 2008 : by A Horsfall

Customer Rating : 4/5

Manchester to Funchal return. We'd reserved seats together. Excellent flights. A 757-200, 41 rows of six seats. We were near the rear. Plenty of legroom for six-footer me, which was a surprise. Comfortable, four hour flight, arrived on schedule. We took our own drinks and sandwiches with us. Bought a coffee on board, good. Don't rely on buying sandwiches on board on the way home: after serving six rows, the trolley was almost out, and only cheese ones were left, which caused some complaints. We ignored the inflight film, small screens over central aisle. Funchal airport is small and efficient, very quickly through, no problems.

THOMSONFLY review : 3 June 2008 : by Fred Mckeon

Customer Rating : 4/5

EMA to Zante return. Almost new aircraft in both directions Boeing 737-800. Seats comfortable with plenty of legroom, but lack of anywhere to put something like a bottle of water etc. Cabin crew in both directions cheerful and helpful.

THOMSONFLY review : 30 May 2008 : by D Squires

Customer Rating : 1/5

Gatwick to Sharm el Sheikh, delayed both ways. North Terminal indescribable now, just a shambles. Went to Thomson Platinum check-in but unfortunately belt not working so had to queue for some time before they decided to take the suitcases manually. Seats are so uncomfortable that the flights were a nightmare. They are hard, badly designed and there is very little leg room. Food was poor going out but excellent on the return journey. Information at Sharm el Sheikh was misleading, they knew we were going to be delayed, but kept telling us the flight was on time! We left 2 hours late and very frustrated. Will not book this airline in the future.

THOMSONFLY review : 27 May 2008 : by A Anderson

Customer Rating : 3/5

Glasgow to Naples B757. Food excellent, but not served until late into the flight. They have removed the knee level magazine pocket, replacing it with a hard plastic slot above the table. No room for anything bigger than a magazine! This stops you taking your own water or even a book, since the seats are so close together it is impossible to retrieve anything from the footwell. Very little seat padding meant discomfort within an hour. The seats are quite claustrophobic. Avoid 17a where a curving cabin wall and no window takes away even more space. Cabin crew hung back chatting amongst themselves rather than helping passengers.

THOMSONFLY review : 19 May 2008 : by B Wainwright

Customer Rating : 4/5

Manchester-Palma return onboard ageing & noisy 757-200. The aircraft were clean and pretty comfortable, both journeys left on-time and arrived early. FA were great and helpful but on the return they didn't know who'd paid for meals - so had to ask to see everyone's tickets during the flight which caused some disruption. Its time to get some newer planes or re-furb the ageing birds then you'd be looking at an excellent airline

THOMSONFLY review : 29 April 2008 : by Robert Bushby

Customer Rating : 4/5

LGW North (note Thomsonfly have just changed from LGW South) to Majorca return. We had on-time flights in B757s with zero problems. We were allocated (comfortable) seats together at check-in and did not bother with meals and headphones so I guess we were easier to please than had we paid for those latter two 'options'. Clearly our good rating reflects this minimalist approach on our part to these short flights. Although strictly speaking an airport issue, our bags were on the belt at Palma by the time we reached the baggage hall whilst LGW was also speedy in this respect so no problems there, might be different in July though.