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Thomson Airways Passenger Reviews and Thomson Airways Customer Trip Reports



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Thomson Airways Customer review :  25 September 2013 by J Prior    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew with Thomson as part of package holiday from BHX to RHO and return. Booked extra legroom and very satisfied with the space provided. Both flights on B757 and on time, return one had the old style seats, thankfully now in dark blue leather instead of hideous bright green of First Choice. Outbound one of cabin crew was ill so spent last hour of flight stuck in seats. Return flight much better. Friendly captain who spent time talking to passengers in first 2/3 rows before takeoff, then kept us entertained throughout the journey. Cabin crew very friendly, possibly result of captain's attitude. The low scores are reflection of lack of proper food, inflight entertainment and high costs relating to extra legroom seats and more luggage allowance. The "fast food" style catering is overpriced and smells horrible.



Thomson Airways Customer review :  17 September 2013 by E Coulter    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Friday 13th September. Flew back from Naples airport. Do not wish to repeat this experience in a hurry! Flight on way out okay however flight on way back was in an old 757 plane. Impossible to alter air conditioning during the flight, which according to pilot, was due to the old design of the plane! Several people complained about this. Worst part was the very long wait for any kind of customer service. After waiting for what seemed like hours for air hostesses to serve us, we were kindly or not so kindly informed that they had run out of paninis and sandwiches and the only hot food available was soup or chips. Chocolate fingers and Pringles does not constitute a proper meal. Why can't we go back to the good old days, where meals were included as part of the flying experience and you didn't have to pay extra to sit with the person you are travelling with or pay extra for going over the miserly 15kg limit for hold luggage. Think EasyJet now provide a better service than Thomsons and their luggage restrictions are not as bad as Thomson. How sad, that a once great airline, has been reduced to this! The current air hostesses could also certainly do with attending some kind of charm school and at least not be rude about the passengers until they have left the aircraft! Won't be flying with Thomson again in a hurry, if I can help it.



Thomson Airways Customer review :  16 September 2013 by G Parkinson    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Premium

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TOM144, Manchester to Cancun. 787 Dreamliner, Premium Club Cabin. An impressive modern new aircraft with great mood lighting which created a more relaxed atmosphere. The crew were friendly overall and the food was pretty good. The one thing that let Thomson down was the seat. For an aircraft that was 10 years in the planning it I think someone has messed up at Thomson with a basic design consideration. The seat itself is relatively comfortable and once sat down the leg room is adequate. This issue is that seat in the Premium cabin is clearly not designed to be so close to the seat in front. The TV screens are stowed in the central arm of the seat meaning that the arm rests between the seats protrudes out a significant distance to the seat in front. Even with the seats in the upright position, the average sized person struggles to get out of the window seat without climbing over the aisle seat. During the flight you are regularly disturbed by the person behind grabbing your seat back in order for them to try and manoeuvre out of their window seat. You can already see signs of damage on the aisle seat armrest where the person in the window seat has put their weight on the armrest in order to get them self out. The seats recline no more than an inch or so and I assume they have been restricted as an afterthought in order to try and minimise the issue. This is annoying as it would be nice to recline your seat a little to get some rest (there will not be much dreaming going on in the Thomson Dreamliner). Once the seat in front reclines even this short distance, you effectively become trapped in the window seat. The seats power sockets and headphone sockets are also located in the front of the central armrest holding the tv screens. It is almost impossible to access the sockets because you can't see the sockets or move your head into a position where you can. This is because your head hits the seat in front before you can get a viewing angle to see the sockets. Not looking forward to my long night flight home as I had hoped I would sleep. We paid 1300 each for return flights to Cancun and so I consider the value for money to be poor.



Thomson Airways Customer review :  13 September 2013 by J Plane    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Do not fly with Thomson to Corfu. Thomson line all passengers up outside the airport in very long queues whilst all other airline passengers just wander through to check in! It means you fry out in the sun or at worse get soaked whilst you wait and wait! Then its a rush to get through security and its a choice between nipping to the loo or visiting the duty free shop as there is no time to do both! It just seems to be Thomson passengers who are forced to do this! Once on the plane the seat width is appalling and the planes are dirty. I went to look through a flight magazine but it was held together with chewing gum! All staff want to do is sell. Once landed you wait for ages to be released from the torture, on this occasion the steps brought to the airport hit the plane! You just have to laugh!



Thomson Airways Customer review :  11 September 2013 by C Peters    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Delayed for over 8 hours at Dalaman airport. Flight should have landed at Gatwick at 17.00 on the 2/9/13.arrived home at 02.00 am on the 3/9/2013. No Thomson staff at all in Dalaman airport. Announcements were inaudible. All we could do was look at the screens for any updates. After eventually boarding the plane 8 hours later. We were not even given a complimentary drink. No hot food was boarded on the plane for the passengers as this was due to Thomson not wanting no more delays. Once we were on the plane we were told the passengers flying from Gatwick to Dalaman had eaten the hot food.



Thomson Airways Customer review :  11 September 2013 by D Roberton    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from London to Rhodes and return. We paid over 900 for the trip. It was awful. It is like flying on a shop. No service at all. Worse was yet to come. We were delayed nearly 4 hours on our return on Saturday night. No announcements were made. Vague apologies and a voucher. People with babies and small children were just left. Not a member of staff to be seen. It was appalling. They may have a new aircraft but their services and staff are dreadful. Never again. We will never fly with Thomson again. Absolutely dreadful and a complete rip off.



Thomson Airways Customer review :  9 September 2013 by D Fines    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Returned from Lanzarote Friday morning, flight delayed 4 hours, first choice rep only seen at a distance at check in, no explanation given for delay just handed inadequate 6 euro vouchers for food etc, departure gate given as 2 then removed and replaced much later as 4. Still nobody to explain the delay, queuing for the flight unhappy staff member said they were cleaning the plane, got on the plane pilot explained that there was a problem with hydraulics and they had to send to Luton for part to fix it before flying out to us which suggested we were on the fixed plane however when a customer asked whether there would be hot food on the flight the attendant said no as it was on the other plane!



Thomson Airways Customer review :  6 September 2013 by Priya Nahal    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just got back from Mexico Cancun, travelled from Birmingham airport from 24/8/2013 to 31/8/2013 for 1 week. It was a 10 hour flight and I was appalled at level of service. Outbound to Mexico stewardess was not friendly when I asked for blanket, told they had all been handed out. Air conditioning was either too hot or too cold, all toilets were blocked near to arrival and closed off! Any cold soft drinks had to be purchased. Stewardesses always in a rush and not approachable. On the flight back, the blankets were put on the seats prior to boarding, air conditioning was terrible, again no complimentary water for a 10 hour flight. This time I was given a beef meal which I don't eat for religious reasons. Seats very uncomfortable for a long haul 10 hour flight, tables loose nearly falling off. Was not given any ear plugs, told they were given out. They need to improve.



Thomson Airways Customer review :  30 August 2013 by J Moore    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Trip from Gatwick to Sal, Cape Verde. Due to take off at 1350 but sat on Gatwick airport Tarmac until 1600 whilst engineers tried to fix an unspecified 'minor fault' on our Boeing 757-200. This plane looks tatty and old, clearly he safety warning system agrees. This review can only get worse. The pilot is waffling on about the unspecified problem.



Thomson Airways Customer review :  22 August 2013 by J Willetts    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Gatwick-Kefalonia-Gatwick, a short flight, but pleasant. Staff efficient and friendly offering the chance to purchase hot food right at the start and the chance of a drink before leaving us for a while to catch up on some sleep. Offered drinks a second time on this short flight along with duty free. Couldn't ask anymore really, no pushy sales, got what I expected and got off.. Return v similar, only one drinks service but it felt about right. TV screens showing journey also used on both flights, wish all Thomson's short haul flights had at least this.



Thomson Airways Customer review :  22 August 2013 by Sarah Pugh    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Birmingham airport, 25th July 2013, flight number TOM262 to Marrakech. Returned 8th August, TOM 263. Informed on departure that a stewardess was off sick, our co-operation was requested by the captain due to this. 1 hr 10 mins after take off, drinks were served to us. The toilets then broke causing long queues. Stroppy, sullen staff, too busy talking to each other than to meet and greet passengers. Return flight as expected - as poor as anticipated. One cabin crew member spent the entire flight encouraging customers to buy duty free, donate to their chosen charity. It was a night flight so a few moments peace would have been ideal. First and last time we will use Thomson.



Thomson Airways Customer review :  20 August 2013 by Stephen Garrett    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester to Mahon and return for a week's holiday. Outbound flight was on time and with no hitches to speak of. Return flight was a totally different experience. Arrived at the airport in good time and was expecting a 20.30 departure back to Manchester. Boarding time came and went, departure time also and we could see the aircraft waiting for us in front of the boarding gate. We waited and waited until the aircraft Captain came into the lounge informing us of a technical problem which was not going to allow him to fly the plane home. They were hoping to get an engineer over from Palma but this did not happen. No flight home that night and after a 3 hour wait, were out of the airport and to a hotel at nearly 02.00. Finally got off the ground at 12.30 the following day and eventually, was nearly 16 hours late arriving in Manchester. The entire experience soured what had been an enjoyable holiday.



Thomson Airways Customer review :  19 August 2013 by A Haig    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Palma to Edinburgh, 11th June. Absolute nightmare, 21 hour flight delay in total. We went through hell with Thomson pushing the flight back on several occasions and then eventually cancelling it at 2.30 am on the 12th. Thomson knew this flight was never going to take off on the 11th and still they would not come clean and cancel it at a decent time of day. We were bussed to hotels at 4.00 am, back to the airport at 11.00 am and did not take off until 4.30pm on 12th. Thomson staff on the ground at Palma were non existent. If it had not been for the captain and cabin crew on our flight we might still be in Palma airport!



Thomson Airways Customer review :  19 August 2013 by K Castle    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My review is pretty mixed as I had a terrible impression on the way out, but a much better one coming home. Plane was brand new so lovely. We had the screens drop down to show us how far we had to fly, where we were, temperature etc. Cabin crew on the other hand were awful. Never met such a miserable bunch of people who clearly hate their jobs! Everything was too much trouble! Service was appalling. No smiles, nothing! Flight was on time. I couldn't wait to get off the plane once we landed in Lanzarote! No hello, no goodbye, just grunts and huffs. Food was disgusting and dried up but coffee was nice. Coming home, plane was a bit of an old banger, our seats were ripped, arm rests were falling apart and the drop down trays were too big so didn't come down properly if you were over a size 12. The crew however were lovely. All smiles, hellos, goodbyes and enjoying the banter we had with them. Food was still gross from what we could see from other passengers but coffee was still nice and the service was excellent. Food and drink is very over priced for what it is.



Thomson Airways Customer review :  12 August 2013 by D Hallett    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Having just flown to Menorca and return with my wife and 2 daughters we found the experience to be ok. I think even though its a short haul flight some sort of entertainment would have been good to occupy the children (cartoons or something for them). The food was bland, I had a bacon baguette which was flat, nearly tasteless and too expensive for what it was. Return the airline back to how it used to be, a pleasure to fly, not as it is now.



Thomson Airways Customer review :  7 August 2013 by K Keller    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Premium

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Port Santo Madeira to Gatwick on 6th August 2013. I have been using Thomsons for years and their hostess service continues to deteriorate each year. Flight was delayed an hour, passengers are tired, hungry and freezing cold. Thomsons crew respond to this by running out of hot food. Except for powdered soup and hot water for which they charge 3 pounds, they also expect you to pay for blankets. This service is a disgrace, if you want to call it that. Why don't you cut margins even more and dispense with cabin crew all together, you could just have some one to do the safety announcements, next year you'll probably start charging for oxygen masks too. Wake up Thomson this service is appalling and I for one won't be choosing Thomson next year.





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