Thomson Airways Passenger Reviews and Thomson Airways Customer Trip Reports

When booking with Thomson I thought we were going to be flying with an above low budget. I thought wrong, they are no better than the low budget airlines, trying to cut back saving themselves a few pounds. We flew to Tenerife South from EMA in August 2012, the Thomson flight there was nice, decent leg room and nice cabin crew. Though my boyfriend paid for some food (what a waste of money) chips were all stuck together, and the chicken wrap, where was the chicken? Also, no air-conditioning which was not a noticeable problem when flying out. However, on the way home the plane was hot and stuffy and very uncomfortable. Cabin crew staff were quite rude, bumping into passengers and not saying sorry etc. I would not recommend flying them unless you have to fly less than 2.5 hours as it is unbearable. For saying we paid a lot of money for the flight, we really didn't get our moneys worth. Disappointed.

Glasgow to Paphos August 2012. B757-200 aircraft with no seat pockets to give a little more legroom but nowhere to store water bottles etc. Seats were very tight and I'm not over five foot nine. When the person in front reclines it's awful as the small pocket is now at the top and in your face! Check in at both airports uneventful. Staff pleasant on both flights. Two cans of coke came to 6 euros and the excuse for a sandwich that was a fiver was not a patch on the Boots meal deal bought at the airport. Buy food and drink before you go. At Paphos buy pop and water at the newsagents, it's cheaper. Flights both on time. Lack of in flight entertainment puts this flight in budget class and five hours is a long time when you have nothing to do.

Flew to Tenerife from Gatwick. Thomson Airlines are now simply a budget airline. Think of everything a budget airline offers and Thomson have it: No inflight entertainment, rip off meals and drinks and extremely squashed up seats. Use to enjoy Thomson flights but never again!

Manchester to Sanford Orlando 10th August in Premium cabin. Both flights on time, reasonably comfortable seat, food not too bad, free drinks, decent afternoon tea on the outbound flight. IFE acceptable. The people who complain about the premium class on this site should understand its not Business class they should use Virgin or BA at 4 or 5 times the cost of the Thomson flights.

Recently flew Thomson/First Choice to Orlando from Birmingham on July 28th on 767-300. Both ways good service and the flight was on time. I was a little bit disappointed at the fact we were flying on a First Choice aircraft as every time I'd flown First Choice the seats were extremely uncomfortable. However, I found that the seat was actually quite comfortable and spacious. Cabin crew were friendly and me and my family had a pleasant trip to and from Orlando Sanford!

We travelled on flight from Manchester to Cancun, Mexico and the plane was awful. Seats were far too close together for the person sitting in the middle seat. Secondly the toilets on that plane were disgusting, there wasn't loo roll and none of the crew bothered to restock it, not enough hand wash either. Inflight entertainment was poor, movies all started at once, you can't pause or rewind, the screens were very poor and most of the time you couldn't see anything! You have to buy drinks and snacks, even water is not free. Overall the experience was horrible. Lets hope the flight back home is better.

Glasgow to Paphos one way, August 2012 with wife and two kids (5 and 4). Flown a few times with them and aware of the potential problems. Took our own food and entertainment on board - had to watch the hand luggage weights as the bags were weighed. Seat pitch is tight, especially if person in front reclines. Food options seemed better than last year although we didn't buy on board. The Boots meal deal at the airport (including much needed water) was far better. Staff were friendly enough and flight took off and landed on time.

Flew to Lanzarote from Cardiff August 12th and back August 19th. Cramped seats, no inflight meals anymore just tough toasties, chips etc to buy onboard. Air hostesses lazy and spent most of time chatting to each other and eating their meals! Feels like a very low cost airline now. Loved flying Thomson in the past but don't think I will bother again.

Flown twice with Thomson on 757 to Corfu and Palma we were very disappointed with no leg room - very claustrophobic, no inflight entertainment, in fact the screens were turned off with no music. Much preferred the pre-ordered meals you got last year to the snacks sold this year they ran out of most of it and we were only in row 9. We have travelled with Thomson for many years but the service has really deteriorated this year.

Paid £500 extra for 3 of us to upgrade to premium cabin plus we had our youngest daughter under 2 on our lap, on the way home the flight attendants handed us 2 children's meals - we obviously assumed this was for our 2 children. Staff then caused a commotion that our child shouldn't have a meal as kids on your lap don't have meals, I offered to pay for it, no not good enough there was a child behind you who now doesn't have a meal, turned around to a girl of around 15, apologized even though it wasn't my fault and offered her my meal instead which she was perfectly mature and fine about, problem solved. The attitude of staff was disgusting. The first and last time I fly with Thomsons premium - you get better service in the Virgin standard cabin not worth the money at all.

Manchester to Palma de Mallorca. 767 both ways and impressed with the service. I'm 6ft and was comfortable in the seats, plus my flight was only 2.5 hours long. The food was lovely, rather over-priced though. Staff were very nice, although there wasn't much customer attention as they were busy trying to sell things on the trolleys, but were pleasant and attentive when needed. It's a real shame there is no in-flight entertainment on short haul flights. However I don't think I'd be able to cope on a 4 hour flight without some form of entertainment onboard. Check in was a little slow on my inbound journey at Palma Airport, but if you fly from Manchester on your outbound journey, I'd recommend printing out your boarding cards online and using the self check in machines in departures. Delayed slightly at Palma Airport due to the captain trying to get in the busy approach queue before it landed for boarding our flight, however it wasn't disruptive and a full apology was given by the captain. I would prefer it if Thomson still did proper meals on flights, I know we're not in an economic boom and everyone's trying to cut costs but Monarch and Thomas Cook still do inflight meals, Thomson need to be careful and not drop to being classed as a budget airline. All in all, very impressed.

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