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ThomsonFly review - by Tom Gillies
15 January 2008 Customer Trip Rating : 
Just flown Thomsonfly on the Gatwick Cancun route and one of my most unpleasant flying experiences.
Thomsonfly are just a basic charter airline trying to be low cost scheduled - make sure that you pay
for everything that you might need. The inflight entertainment system did not work on the return
flight and the crew refused to reimburse the £5 charge for it. The legroom is there but the seats
are so cramped. Food is mediocre and not worth the money but I suppose on a 10hr flight you have no
option.
ThomsonFly review - by N Cartwright
4 January 2008 Customer Trip Rating : 
MAN-LPA return. Could not guarantee seats together despite checking in 2 hours before. Flight
attendants spent most of their time talking about other cabin crew on the flight and using seats in
1B/C as a dumping area. Rushed breakfast and then tried to sell everything to death. Do people
really want to buy duty free on a plane - is it not cheaper in destination? Return flight booked
extra legroom seats again and checked at check in to make sure. When on aircraft only one of the
party got the extra seat 2A - the other 2B was a general seat with no leg room. Generally very
unprofessional and sub standard.
ThomsonFly review - by J Jones
1 January 2008 Customer Trip Rating : 
Doncaster - Barbados. We upgraded to Premium and thought it worth every penny. The flight attendants
on the outward journey were friendly and efficient and we enjoyed the meal. However, our flight
back to the UK wasn't so enjoyable. The flight attendants were brusque; cabin announcements were
curt and unfriendly. The plane was late because of the knock-on effects of bad weather in the UK -
not a problem for the passengers as we had stayed on the ship until it was reasonable to get to the
airport, but the cabin staff seemed to take it rather personally. They were quite disorganised over
the meal - which was nowhere near as good as that on our outbound flight. However, we were able
sleep, and we weren't disturbed by any hard selling by the cabin staff.
ThomsonFly review - by J Debicki
4 December 2007 Customer Trip Rating : 
Manchester-Montego Bay return. Flights each way on a cruise-line charter so food and drinks package
included and not bad. Both flights were punctual. Flight attendants cheerful and efficient. There is
a free IFE package with something for everyone; but if you want more than 4-5 films, etc. you can
upgrade for a fee. Thomsonfly make much of the increased legroom on their long-haul 767s and it is
very satisfactory. But there is a price to pay. Whereas most scheduled airlines seem to operate
767-300s configured 2x3x2, Thomsonfly are configured 2x4x2 which makes what, for me, (and I would
imagine for many people) was the narrowest and most cramped seat in which I have travelled. You will
be very close to your neighbour and only one will be able to use the armrests although, for some
reason, these are extremely hard and, therefore, uncomfortable. These things matter on a 9-hour
flight.
ThomsonFly review - by A Maynard
30 November 2007 Customer Trip Rating :
Thomsonfly still very much operate like a holiday charter jet rather than the low cost airline they
portray to be. Seats very cramped for a 4.5hr journey. Flight entertainment aimed at children. Meals
are £6 each way. I didn't know you could make breakfasts that small & burn them too. Had to ask for
meal on the return as the pre-paid meal wasn't served. This turned out to be cold mash & cold
meatballs with a lukewarm coffee. Buy yourself a nice sandwich & a bag of crisps before you board,
dont waste £12 on these meals. On the positive side, flights were punctual, aircraft clean &
professional crew.
ThomsonFly review - by David Blowers
26 November 2007 Customer Trip Rating :
NCL-SKG return. For a company that harps on about its legroom, Thomsonfly is one of the most cramped
airlines I have ever travelled. 3.5hr flight on ex Britannia 757 was agony, and due to full cabin,
opportunities to move about were limited. Flight attendants refused to allow passengers to go into
vacant extra legroom seats after takeoff, even when offered the fee! Food was OK, but yet again if
you have any dietary requirements, you just get lumbered with a "diet" meal which was bland and
tasteless.
ThomsonFly review - by S McKendrick
12 November 2007 Customer Trip Rating :
Sharm el Sheikh - Glasgow. The food was quite tasty, although very difficult to eat as the seat in
front and the passenger beside were so close. It was the most uncomfortable seat I have ever had on an
international flight. We were boarded on time (18.00) but had to sit wedged in to our seats until the
plane was fuelled and then the toilets repaired (1 hour 45 minutes). During the 6 hour flight, food
was delayed until the customer surveys had been distributed. I watched the food being removed from the
oven and then we had to wait a further 40 minutes before service. It was well after 10pm before we
were presented with dinner. I cannot believe that the seat pitch was greater than 28" - and felt a
good deal less. The back of the seat in front was made of hard plastic, like the arm rests. There
simply was no soft surface to rest your head to sleep. I could not even stretch my legs under the seat
in front as the base of the seat cut into my shins. Imagine being on an internal budget airline for
well over 7 hours and you have some idea of the experience. I will never consider Thomson again.
ThomsonFly review - by S James
26 October 2007 Customer Trip Rating :
LGW-TFS. Aircraft clean and on time, staff pleasant and helpful. The days of lumping everything into
the initial cost thankfully disappeared on charter planes years ago so you only pay if you want
something-how much fairer can you get? IFE was temperamental with several screens flickering. You
have to just tolerate cramped conditions and screaming children.
ThomsonFly review - by Adam Datta
17 October 2007 Customer Trip Rating :
Newcastle - Tenerife return. For UK charter flight standards generally OK but nothing spectacular.
Gone are the days of complimentary bar, free food, and free-inflight entertainment. With Thomson Fly,
just like other charters recently as Thomas Cook, sales, sales, sales, from staff from headsets to
snacks to duty-free (obviously). Even water is not free! On the outward flight, I was lucky to have an
emergency exit window seat free of charge at the time of checking-in next to a couple who paid extra
for the leg room. My cousin, his wife & their 7 year son sat right behind my row in cramped up
condition like many other passengers at 28 inch seat pitch. I was pretty comfortable any way although
I still walked up and down the plane on that journey quite a lot, to stretch legs/feet. Staff were not
too happy about me, though they never said anything but it was in their facial expression. Didn't
bother with in-flight entertainment as I wasn't prepared to pay £3.00 for cheap quality headsets for a
4 hour journey and future Thomson Fly flights. Bar Service / pre-booked/paid (£12 return) meal were
pretty slow, almost 2 hrs into the flight. I was impressed with the quantity / quality of the food for
charter standards. 7 months earlier when I flew with Thomas Cook on the same route, food was very
little despite paying £10 for inflight meals (return flights included). Return in-flight service was
the same as outward, may be a little better. Service was much faster on the return flight, though
staff expected a big questionnaire to be completed. ThomsonFly longhaul economy products are supposed
to boast 33 inches v 31 inches seating. Why can't Thomson Fly upgrade their seating pitch on flights
less than 5 hours from 28" inches to standard 31/32" inches? Only time will tell for such improvements
on short-haul/medium-haul flights.
ThomsonFly review - by Anthony Matthews
6 September 2007 Customer Trip Rating :
Cardiff to Barcelona. New scheduled service four times weekly. Outbound flight timed at 19.00 - not
sure they've got that right if they want to attract business travel - but otherwise OK for the leisure
market. Return flight times even worse -arriving back in the UK at 00.45. I reckon they ought to re-
schedule the times for more convenient departures and arrivals. However, both outward and return
flights full. In flight service on this 2 hour flight perfectly acceptable, and not ' in your face'
selling like some others. Attendants pleasant throughout the trip. Aircraft nice and clean and
appeared to be one of the newer aircraft. Minor complaint about the return flight - 50 minutes late
arriving. Otherwise, I would use this service again to visit relatives living on the Costa Brava.
ThomsonFly review - by Paul Bosworth
6 September 2007 Customer Trip Rating :
MAN-MON-MAN. Flight out on time and service efficient despite being full. Return was delayed 2 hrs.
Pre-booked seats together but didn't book extra leg room; however, didn't need to as it was more than
adequate for the length of journey. Meals pre-booked both ways excellent. Wouldn't hesitate to book
Thomsonfly for a charter in future.
ThomsonFly review - by V Rab
6 September 2007 Customer Trip Rating :
Marrakesh to Luton one way. Ticket cost about 50 Euro. The meal was an extra 8 Euro and I think it
was worth it. crew was German and very friendly and efficient. The legroom looked tight, but I had a
nice exit row seat so didnt care.Overall, a good price to get you from A to B.
ThomsonFly review - by D Plaxton
30 August 2007 Customer Trip Rating :
Luton-Faro on B757-200 with pre-booked extra leg room seats and onboard meals - an additional £112!!
Both flights on time within 5 minutes. Outbound interior could have been cleaner especially around the
air vents/air con above. Too much selling over the PA on the return, and meals did not appear until an
hour and 20 minutes into the flight. Food OK both ways though. Didn't bother with IFE as aisle screen
not very visible from 32A and B due to light reflection. If you have an iPod or similar you can use
your own headphones instead of paying £2 for theirs. The exchange rate of €1.82/£1 is outrageous so
take Sterling for any onboard purchases.
ThomsonFly review - by S Harrison
17 August 2007 Customer Trip Rating :
DSA-PFO return. Crew disappointing to say the least. Couldn't care less attitude by one gum-chewing
attendant in particular who pretty much threw down onto my table the extra milk I asked for to have in
my tea. Not good given that all refreshments were paid for onboard. Return leg crew friendlier. An
average experience in all, pretty much what you'd expect from a charter airline.
ThomsonFly review - by R Kuhn
10 August 2007 Customer Trip Rating :
Basic transport at its best. LTN-PRG. Ground handling was Ok, but wasn't expecting much giving the 1p
fare. Flight was fine, newish 737-800. Didn't have a look at the menu, but the flight was fine.
Departed and arrived on time. If the price is right, I would fly with Thomsonfly again.
ThomsonFly review - by D Venton
31 July 2007 Customer Trip Rating :
London Gatwick to Montego Bay (return).Overall flying with Thomsonfly was an enjoyable
experience.The new cabin interior and seats onboard their 767's are particuarly good and comparable
with many schedule airlines including British Airways. Entertainment was good - however I do find it
annoying having to pay extra for all the movies and features of the IFE.Cabin crew on both flights
were good, with the outbound crew being more friendly and light hearted than the inbound crew who on
the other hand were more efficient and had a better presence in the cabin.Overall both flights were
excellent, crew dressed smartly and efficient in their roles.
ThomsonFly review - by Craig Easterbrook
15 July 2007 Customer Trip Rating :
Premium Economy to Cancun return. The cabin is shoddy - you get a great
37" seat pitch, but seats are extremely uncomfortable. The Aldo Zilli
food is dreadful and the return food was even worse. My friends Inflight
entertainment (IFE) never worked for the full 10hrs - when paying the
upgrade you expect better. The cabin crew were miserable. We paid extra
to pre-allocate specific seat numbers just to find two of them had be
double booked. Our party of 6 paid a total extra £1734 - the biggest
waste of money we've spent.
ThomsonFly review - by Gary Johnson
6 July 2007 Customer Trip Rating :
Bodrum - Manchester. Having flown to Turkey with Thomas Cook and noting
the poor leg room even for someone with my short ones, I was impressed
to fly with Thomson, out 20 minutes early on a 737-800 with decent
legroom and leather seats. As my simple request is that we are on time
and the flight gets us to our destination with a minimum of fuss, I do
not concern myself about the onboard facilities for what was a 3 hour 40
minute flight but in fairness the drinks, service, food and quality were
all satisfactory. Based on this experience, I would use them again.
ThomsonFly review - by A Maynard
25 June 2007 Customer Trip Rating :
Booked a scheduled flight from Manchester to Lisbon seven months in
advance. Advised of a time change about a month before departure.
However, was not told they had chartered another airline to operate this
service, a rather elderly B737-200, nor was I told the flight number had
changed nor that they had even changed the departure terminal from
Manchester. Passengers on subsequent flights were told in advance about
these changes & therefore had an opportunity to make an informed choice
as to whether they still wished to travel. I received no notice & chose
not to travel under these revised arrangements. Thomsonfly's attitude
was very couldn't care less, like it or lump it. I have travelled with
Britannia / Thomsonfly for over 34 years, their customer relations now
bares no resemblance whatsoever to what was a great airline.
ThomsonFly review - by C Barrett
22 May 2007 Customer Trip Rating :
Gatwick to Sardinia and back in mid May 2007, on a B737-800 which was
relatively new and clean / smart inside. Was worried about the seat
pitch as I am over 6' and have a back condition. Managed to get an
aisle seat both ways although on the outward trip was told at check-in
(3 hours before departure!) that they could not book a couple into an
aisle and middle seat and leave a sole window seat! Had to settle for
two adjacent aisle seats which was not ideal as my wife is a nervous
flyer and would much prefer to sit next to me so she can dig her nails
into my arm on take off! Was also told that I could not sit in the
first 12 rows unless I had ordered a meal! The seat pitch didn't seem
quite as bad as 28' and was tolerable for a 2 hour flight. It certainly
seemed no worse than most other UK charter and low cost airlines.
Nevertheless seat pitches of 28'-30' are not really acceptable although
almost universal for economy travellers. Incidentally had no problems
getting aisle and middle seats on our return flight. The check in staff
at Alghero were far more helpful and accommodating than in the UK. A
plus point was the cabin crew on both flights. They were all polite,
smart and helpful and I found the overall experience of flying with
Thomsonfly a pleasant surprise. Good timekeeping, quite efficient and a
decent aircraft if a bit cramped. Also no high pressure selling of duty
free which was pleasing (perhaps the airline bosses may not regard this
as a plus point!). UK check in staff could do with being more helpful
though!
ThomsonFly review - by John Oram
1 May 2007 Customer Trip Rating :
LGW-PFO-LGW as part of a cruise holiday. I must admit it was only after
I had completed my holiday booking that I noticed they have a 28"seat
pitch. I did get that sorted out with extra legroom on the way out and,
as that was not available on the return, an aisle seat each. Thomsonfly
made a major mess before we went, comprehensively mis-spelling my
address on the seat confirmation and changing the agreed seats based on
an anticipated type change but not ensuring that we still had extra
legroom on the B767 which was supposed to replace a B757. In the event
there was no type change and we got the seats we had originally booked
which meant that the longish flight to PFO was comfortable. I thought
the breakfast was perfectly OK and the flight left on time. The meal was
the one redeeming feature on the return flight. My aisle seat was, of
course, in an ordinary row, and 28" is an appalling seat pitch of which
TOM should be ashamed. I was offered a whole row to myself but I would
still have been in the same pitch. TOM should explain why they do not
allocate 1B and 1C. The explanation I received on board was inadequate
and it is a scandal to see these potential extra legroom seats unsold
and used for crew paraphernalia. Meal service was secondary to the far
more profitable drinks round but, as I said above, the meal was actually
pretty good. Boarding at PFO had been pretty protracted and it is
difficult to see whether any of the responsibility lies with TOM or
solely with the airport operator and its buses. In summary, if you are a
normal sized human being extra legroom is the only option for a flight
of any length.
ThomsonFly review - by C Hiller
1 May 2007 Customer Trip Rating :
Recently flew Las Palmas-Gatwick with Thomsonfly. Everything perfect
except the video advertising the inflight headsets stated twice that the
cost was £2 - yet the flight attendant was charging £3. We questioned
the cost, and she said it was a premium flight and the movies were
£3.00. Interesting - no receipts given with head set rental. If
Thomsonfly show an embarkation video with all the services, surely they
would mention this dual pricing.
ThomsonFly review - by Suzie Graham
27 April 2007 Customer Trip Rating :
Fly Thomsonfly regularly from local airport, Doncaster, usually only to
Spain or Canaries. Always found the staff pleasant. However, I have a
complaint with a purchase made on board for perfumes and face cream on
an outward flight in December. Having paid cash for the goods I was
then told they were not carrying a stock of these particular items, but
that they would have them on the return flight for me. I asked for a
refund but was told they could not give this to me. As one of the items
was for a cream I wanted to use on holiday, this was not the best
solution, but one which I accepted. However, surprise surprise, no
goods on the return flight and I was assured they would be posted to my
home. We are now nearly into May and despite 3 phone calls, 4 emails,
and 2 letters (one of which was recorded) I have had no reply from
Thomson at all. Most unsatisfactory state of affairs and I would not
purchase anything on board a flight again.
ThomsonFly review - by Michael Mulholland
27 April 2007 Customer Trip Rating :
We flew them to Marrakech over Easter and had no complaints. The planes
were fairly aged 737s and legroom was not great. On the other hand, the
seats were reasonably comfortable and wider than say Monarch. Both
ways, service was fine as long as you accept (as we did) that their
primary function is to sell you things. As a way of getting from A-B
(often places you can't get to otherwise from provincial airports) at a
reasonable price, they seem to me to be fine. They are on a par with
Jet2 and rather better than Ryanair (although in fairness I must be one
of the very few people who have never had a nasty experience with
Ryanair).
ThomsonFly review - by Dominic Wilson
12 April 2007 Customer Trip Rating :
Luton-Madeira Funchal return. Fair service. First of all their rather
aged Boeing 757 fleet was refurbished the year before with a completely
brand new cabin fitted with Recaro leather seats, very nice and it gives
it the impression of a really modern aircraft. In my opinion for a
budget charter airline the in-flight entertainment was just brilliant.
On the 757 audio system there is music channels to suit everyone and on
the video screens were various, popular TV programmes. Food was sadly
very, very poor indeed and was just absolutely revolting. The return
flight was not so good though an even worse flight meal, faulty
entertainment screens, severe turbulence and much less helpful crew.
Quite a good airline but they seem to be trying to hide the truth that
is apparent with Ryanair and sometimes Easyjet "You get what you pay
for" and the flights were cheap!
ThomsonFly review - by A Sargent
10 April 2007 Customer Trip Rating :
Manchester-Sanford return. Premium class. Very poor food. Agree with
comments about toilets by other Thompsonfly users. IFE poor. Promised a
lot by Thompson sales but when you are fly the promises dont appear - no
newspapers, preflight drink indifferent orange drink, special chef meal
was bangers & mash on return. Standard of food getting worse not better.
ThomsonFly review - by Mohd Kastor
1 April 2007 Customer Trip Rating :
Luton - Prague return. Managed to grab cheap tickets from Thomsonfly so
we did not expect much from them. The whole experience was average but
the plus point about Thomsonfly is assigned seating. This made the
journey much more pleasant with no rushing and pushing during boarding.
Given the cheap fares and assigned seating, I would not hesitate to fly
with them again in near future.
ThomsonFly review - by Matthew King
29 March 2007 Customer Trip Rating :
London Gatwick to Mombasa in Economy. Despite the extensive advertising
of new and improved long haul planes upon boarding out plane for the
nine hour flight we were presented with a plane resembling one going to
Europe rather than half way across the world. It was old, no seat back
television screens and seats that barely reclined. As an average build
man I found my thighs touched the arm rests either side as well as my
knees touched to seat in front. I felt sorry for the more 'larger'
passengers who surely would have had to sit on two seats. Also we paid
extra to book seats together - all this means is that when you check in
your seats will at least by together and are not reserved, this of
course is extra. I felt Thomsonfly was the long haul equivalent of
easyjet.
ThomsonFly review - by Dave Orrell
26 March 2007 Customer Trip Rating : n/a
Used Thomsonfly from Gatwick to San Juan return. Staff excellent, food
etc fine but seats are far too narrow and the leg room is atrocious - I
am 6ft4ins and I felt as though I was in a battery hen cage particularly
when the lady in front reclined her seat. Most of my fellow passengers
felt the same. I have never known so many people stand up during a
flight and so many people complain about the cramped conditions - after
all it was a 9 hour flight! Flight was late out of Gatwick and then late
out of San Juan on the way back. I would never go on another cruise that
used Thomsonfly
ThomsonFly review - by Kate Power
24 March 2007 Customer Trip Rating : n/a
My husband and I travelled for the first time with Thomsonfly from
Manchester to Goa on 11th March 07. We have been going to Goa for many
years and normally upgrade to Premium (Monarch or MyTravel) but because
we had got this flight so cheap at the last minute (it was double to
upgrade than what the flight cost !!) we were a bit sceptical....
Everything was excellent. OK, legroom was a bit tight but not unbearably
so (my husband is over 6ft), crew were pleasant and helpful, food was
good for airline food. Chaos at Dabolim airport for return journey due
to 5 flights checking in at same time if you've been to Goa before
you'll know they cannot cope with 2 let alone 5!) so takeoff delayed and
also a passenger had to be offloaded delaying takeoff by over an hour
but were kept well informed by the Captain and crew and all in all a
pleasant return journey - have had worse in Premium. Would not hesitate
to use Thomsonfly again especially as their last minute flight deals are
exceptionally cheap compared to some of the others. Well Done ! (I am ex
cabin crew myself and am particularly critical of airline inflight
services - but they did an excellent job).
ThomsonFly - by Sarah Beacom
24 March 2007
I have just returned from Florida and we had no problems with Thomsonfly
either way. Flights were punctual, the crews excellent and the onboard
service more than satisfactory.
ThomsonFly - by Alan Wilson
20 March 2007
We travelled from Manchester to Goa and back with Thomsonfly. We found
nothing wrong with the flight or the crew either way. Even though the
return flight was slightly delayed by overcrowding at Goa airport, and
the fact the crew were on a very short turnaround, the crew were
cheerful and friendly and efficient, throughout the flight. We would
have no hesitation to use this airline again.
ThomsonFly - by K Montague
20 March 2007
Faro to Gatwick (Feb 15th). Booked extra legroom and reserved seats for
both outward and return journeys. No problem at Gatwick, but when we
came to check in at Faro, our seats had been given to another couple.
We stood our ground, but it took us 30 mins to get it sorted out, and it
was my wife who did all the asking, not Thomson coming forward with
different options as all they wanted us to do was to apply for a refund
on return. We were offered two aisle seats at the back or in two
different rows at the front of the plane, but we refused. Eventually,
it became clear that the couple who had our seats had been upgraded, and
it was only then after my wife demanded that they were moved, that it
was sorted out. However, in conversation it was also admitted that this
happens on a regular basis, i.e. people have paid for their
reservations, only to find that others have been upgraded in their
reserved seats. We also mentioned this to our local Thomson travel
agent on return to the UK and she too admitted it happens, especially at
Faro. On the whole, we found Thomson to be very good, but this episode
put a dampener on a really good holiday. With technology as it is,
something as basic as seat reservations should be straight forward. Come
on Thomson, get it sorted out!
ThomsonFly - by G Mondair
20 March 2007
Gatwick to Sanford. Family of 2 plus two children. Did not pay for
seating together option so was happy when at check in they said it was
already done for both flights. No seat back tv's but still modern plane
with leather seats which we found comfortable. Food and service
throughout without fault. Return trip left on time and arrived at
Gatwick a little early. Once seated, no real difference to BA (apart
from facilities) in comfort and drinks have to be paid for. But the cost
of the flight, and not paying for seating together allows you to pay
happily. Overall better than expected and will use again
ThomsonFly - by John Wright
9 March 2007
Puerto Plata to Gatwick. We had paid to upgrade to Premium seating,
these we found only reclined a very limited amount and although the
seats are wider than standard seating a lot is taken up by the fact that
the armrest are also wider to accomodate a folding tray. Seats in rows
E,F and G are unable to use the dedicated Premium toilet at the front of
the plane as the staff do not want you walking through their cabin, so
you are expected to go back to isle 15 to use the toilet there.
Unfortunatly this toilet was broken so it was again back further to
aisle 30 where only one toilet was in use as the other one was also
broken. Leaving 315 passengers plus crew to use three toilets on an
eight hour plus flight. When I complained to a male flight attendant, he
said it wasn't his fault as the plane had arrived from Gatwick in this
condition and there are no repair staff at Puerto Plata to fix them.
Then went on to say, I still had the seatback tv and the free drink
service in the Premium cabin! Just what you need, loads of drink on
plane with only three toilets with long queues. Would not recommend
upgrading or even using Thomsonfly again. I believe that since TUI has
taken over the service has deteriorated.
ThomsonFly - by James Crichton
26 February 2007
Thomsonfly on my honeymoon from Gatwick to Phuket return. I booked
Premium seats since it was a special occasion. The Boeing 767 outbound
was rather tatty and in need of a refurb, which I believe is due to
happen shortly. The seats we were sitting in only reclined about 2
inches, there was obviously a problem with the seats in front of us as
they reclined to such an angle that they were almost touching our
midrift. We asked the people in front to move up a bit, they complained
to a steward who told us if that it was their right to recline the seat.
I paid extra for having less room than those in economy. This meant
that I couldn't even watch the portable DVDs that they gave us to watch,
On the way back the headrest came off my seat which couldnt be repaired,
a temporary fix was done but this meant the headrest was digging into my
shoulders for the entire flight since premium was full.
ThomsonFly - by Paul Fisher
19 February 2007
Manchester to Salzburg. Thank goodness we only used this shower for the
outbound leg (came back with Sky Europe who are 1000 times better).
Trouble started with a useless cabin crew who wanted to spend time
gassing to a colleague who was on her honeymoon flight and serve them
copious amounts of free alcohol. Crew spent the flight bitching about
how bad their employers were, what a bunch of cowboys they are for the
exchange rates they offer passengers, and how they were going to throw
sickies over the Christmas period. Apparently the senior stewardess has
phoned in sick so many times, and invented so many illnesses, that she
has an excuse top cover all eventualities. But the piece-de-resistance
was to announce to all and sundry (including a clearly nervous flyer in
the second row) that 'she (the pilot) had only landed one of these (a
Boeing 737) on her laptop before'. This was made worse for the nervous
passengers when the plane suddenly had to divert to Linz because
Salzburg was fogbound. And the Thomson reaction to letters? Nothing,
other than referring passengers to their own insurers! I am not certain
what for, but that is their stock reply. There are so many budget, and
reasonably priced main stream carriers, on this, and other European
short haul routes, my advice is to avoid Thomson Fly at all costs. A
thoroughly nasty experience.
ThomsonFly - by Lesley Notman
7 February 2007
We flew out to Ft. Lauderdale from Glasgow on a dedicated flight for Princess cruises.
The seat pitch was reasonable although the seats were rather narrow. The crew were
helpful, friendly, efficient and smiling. The meals were ok - just the usual airline fare -
plenty of drinks were served free of charge and the coffee was hot and good. Plenty of water was available.
Again the return journey was fine with a different crew who also were helpful, efficient and friendly . I
would certainly go with Thomsonfly again.
ThomsonFly - by Tom Maule
26 January 2007
LGW to PFO return. Both legs using the same 757-200 in the new interior
layout. The new seats do provide a little extra knee room, but are so
thinly padded they are nearly as comfortable as a cheap plastic garden
chair. Outbound in 2C even more uncomfortable as the crew had stowed
their equipment under the seat in front and the overhead lockers.
Breakfast served was adequate but not worth the £6 charge. Return in
24D slightly better with barely adequate leg room, but at least locker
space for hand luggage. New seats don't have seat pockets - only a slot
in the headrest in front for the safety card and inflight magazine - the
latter being basically a sales catalogue, so anything you need for the
flight has to sit on your lap. Return meal slighly better. On both
legs the cabin crew focus was clearly on getting as many sales in as
possible, rather than providing any customer service. Late departures
on both legs. Not a three star airline and well down the charter
carrier league table!
ThomsonFly - by Christine Howarth
19 January 2007
Returned on 11 Jan from Malaga to Manchester. Flights on time and very
friendly staff. However, the aircraft must have been one of the oldest
in the fleet of 737's. I was seated on 5F, the seat itself had no
padding in it and was very uncomfortable to say the least. The rear of
the seat in front was covered in stains of very dubious origin ? There
was no overhead tv screen and no in-flight entertainment. The safety
information at the beginning of the flight was demonstrated physically
by the flight attendant. On the whole I felt that this aircraft was due
for either an internal re-fit or the scrap heap!
ThomsonFly - by
12 January 2007
We have just arrived back from Dominican Republic to Gatwick - paid for
extra leg room and was seated in row 34a/34b. It was impossible to
stretch your legs. Worth the money ? I don't think so - in fact you have
less room.
ThomsonFly review - by Kim State
4 January 2007
Gatwick- Peurto Plata. We were told on booking all plane's were being
updated and majority of long haul flights were updated planes, with TV's
in every headrest, and extra legroom. We opted out of onboard meals as
we rarely eat them anyway - problem was when we opted out of meals we
were not told this meant no tea, coffee or water was offered either.
Once onboard we could see the plane had not been updated the TV's were
ceiling mounted, one every 8-9 rows - so if you were in a window seat
near the back, you had to lean over and have very good eyesight to see.
To add insult to injury you had to pay £3 for a set of headphones. We
were told we could buy a cup of coffee or hot chocolate for £1.60 a cup
and small cans of drink which held 150ml at the same price - we agreed
to pay, only to be told they had run out of the disposable cups they
serve the drink in. Needless to say it cost us £16.00 through the flight
on mini cans of fizzy drinks as well as endless trips to the water
fountain in the toilets. So a word of warning to any one thinking of not
having the onboard food, be prepared to be ignored and spoken to with no
respect. I will never fly Thomsonfly long haul again. I have flown with
British Airways, Virgin, Thomson Cook and First Choice and have never
been treated so badly - and all of the low cost flights ie. First
Choice & Thomson cook have included tea & coffee free of charge at meal
times even if you have opted out of meals. Thomsonfly say all their
planes will be updated by May 2007, with extra legroom as standard and
better onboard food, as well as TV's in every headrest. The flight back
was not as bad, although same TV's and again I had to ask for sick bags,
as none were in the seats. and again when we asked to buy some coffee
only 1 cup was available, but this time the hostess said she would use a
meal cup free of charge - she also offered some water and juice on the
flight, which wasn't offered on the way out. A lot of the duty free in
the magazine was out of stock on the plane 1 out of the 6 things I asked
for was available, a lot of the passengers were complaining about it.
ThomsonFly review - by Mike Vasco
4 January 2007
Seating. Booked in Feb for Bournemouth to Tenerife return so enquired
about seating options. Discovered that standard seat pitch is only 28
ins which is the smallest seat I have ever heard of. Asked about more
leg room and discovered that the only ones they have are by the door
ways and they have some pretty arbitrary ideas on suitable people to
have them. They want to know that you will not be drinking, are not
obese are physically active and less than age of xx but we could not
find out what xx was. The charge for the long seat is £15 pp one way so
it might be worth a try to gamble on picking a low xx and hoping that no
one at check in rumbles you. You can book these seats in advance
although initially we were told it had to be done at check in on a first
come and first served basis. Good luck.
ThomsonFly review - by H Harriott
21 December 2006
Punta Cana - Manchester. Aircraft used could probably do with an update
(767-200). Found the crew to be attentive in regard to further drink
requests or additional help. As usual with a charter airline the leg
room was not fantastic, however were told this is changing for long haul
flights from summer 2007 with 33" legroom in economy. Food was quite
good although drinks a little expensive for what you get and would
advise to pay in sterling as pay a higher exchange rate in other
currencies. In short would use this airline again as have had very bad
experiences with First Choice and Monarch in the past!
ThomsonFly review - by Ron Moody
30 November 2006
Stansted – Arrecife return. Managed to book extra leg room seats 32C&D
outgoing and 12 D&E return, other seats looked very tight on the knees.
Good flight both ways, food, typical airline. Flight attendants OK, but
on the return journey they dropped a lot of rubbish on the floor and
could not be bothered to pick it up. Overall 9 out of 10 for an economy
trip.
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Customer Rating = from 1.0 (very poor) to 5.0 (excellent) |
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