Thomson Airways Passenger Reviews and Thomson Airways Customer Trip Reports

Manchester - Puerto Plata - Manchester. Travelled in the Premium Cabin for the first time, row 2 on right- hand side of plane (opp side to the loo). Very impressed - all aspects comparable to a Virgin Premium Economy seat (apart from Virgin seats are wider), for half the price. Good and plentiful food, individually served. Good entertainment. Snacks/water/drinks/ice cream all kept on coming. Complimentary papers and magazines and useful pamper pack. Coupled with the priority check-in and fast track security I was really impressed - especially after an awful trip to Sharm in the regular cabin the year before. Very pleasantly surprised.

Luton - Sharm el Sheikh - Luton. Just returned from a Cruise and Stay package - a wonderful holiday only marred by the flights. It would seem now that Thomson Airways do all they can to make this part of the holiday as uncomfortable and unpleasant as possible. Staff are miserable, food is awful and seating cramped. You can only concentrate on the disadvantages even more because there is no in-flight entertainment to take your mind of the inadequacies over a 5 plus hour flight. When my husband ordered food on our evening flight home we were told by a grumpy crew member that 'you can only have what wasn't wanted from the outward bound flight, so not everything is available - after all you really can't expect us to cater for 400 people!' If Thomson Airways continue in this way, then we just have to look elsewhere to get to our holiday destination.

Flew to and from Maldives. Outbound flight was okay but return flight was terrible. The cabin crew in premium were downright rude. My husband had been watching one of the onboard films and it reset itself after half an hour, he asked the steward what had happened and the steward said, 'I didn't even know the films had started yet but don't worry, you have another 11.5 hours to watch it'. I was sat in the middle seat of the centre row, I was served my tray of food from the right hand crew, but they bypassed me with the actual meal, wine and roll, so when my husband was being served from the left hand crew, he asked her for a meal, wine and roll for me first, she said I will be served from the other side, who had already finished serving by the way, and when I pointed this out, she huffed and almost threw my meal at me. Later into the flight, my husband needed some water, and as he didn't want to wake the people around him by calling the cabin crew, he went to their kitchen area and asked for a bottle, only to be greeted with great huffs and the crew looking amongst themselves to see who would serve, everything just seems to much trouble for them. We paid a lot extra to sit in the premium cabin, but be warned, the extra wide seats do not apply to the centre seat in the middle row, this seat is the same size as the seats in economy. Thomson really need to look at all the seats on their flights, they are so old, the cushion has collapsed on them and it is like sitting on a block of wood. I will never fly long haul with Thomson again, the crew on this last flight has put both myself and my husband off using this company.

LGW-LXR-LGW. Having read reviews on this airline, I felt dread; mainly because of the seat pitch, my height and a knee problem, but I discovered that although it was a bit tight, it was comfortable enough. Both flights were at least 98% full and when the cabin service was in full swing, the queue for the toilets meant chaos ensued. The aircraft was very modern and clean though and cabin crew were pleasant enough, although a smile from some of them wouldn't go amiss sometimes. Safety video made my partner and I smile though!

Birmingham to Las Palmas on 11 February and back the week later. 757-200 both ways. Pretty cramped on the outbound flight but loads of room on the inbound - there seemed to be some row numbers missing. I thought the cabin crew were excellent both ways and the Captain's handling of the sudden go slow at LPA on the return was managed with great aplomb. Yes I wish they'd bring back a proper meal and entertainment but we coped for 3hrs and 45mins.

Bristol - Tenerife South, 25th Dec. After an early start travelling from Cardiff, arrived at check in at 6.45, check in very slow. After finally boarding our 757 (BH-Dreamliner Livery) we arrived at our seats 35 ABC. The last time I flew on a Thomson 757 I remember it being generally quite spacious, but was shocked when I arrived to our seats. Was very uncomfortable and unsettled before pushback. All IFE has been removed which is really quite shocking due to many youngsters on board flights, not so much a problem for the adults. All meals been removed due to being short haul which is again quite shocking. On the way back exact same aircraft (BH) but this time was seated in 19 DEF these seats seemed much more spacious for some reason probably was exactly the same.

We flew to Cancun Mexico on the 30th January, and returned on the 13th February, flight no's TOM 196 and 197. My Wife and I were delighted with the service we received from the members of staff, they were constantly checking that we were OK and really looked after us. The food was excellent. We received headphones, eye mask, socks etc were all very useful. We travelled Premium class.

We travelled to Cancun on 3rd January 2013. Flight took a couple of hours longer due to headwind which made an uncomfortable flight even more unpleasant. The seat I had pre-booked at extra cost would not fully recline so sleeping for part of the journey to recover from an early start was impossible. The inflight entertainment is limited, you are encouraged to pay an extra £10 to be able to watch films at a time convenient to you. The inflight food is meagre. If you want water it is to be paid for. On long haul flights, surely this should be free. Inflight staff spend most of their time selling food and drink and other payable options. After spending 8 hours on this flight we were then told that we would have to complete customs immigrations forms for Mexican customs but they didn't have any on board. Later we were told that someone would bring them out to the plane when we landed and given to us on debarkation. However, they had run out/ We were then told we could get them in the customs hall. Arrived in the customs area to overcrowded chaos. They managed to locate some forms for us and we then had to try to complete them whilst we were walking in the queue. Another passenger in the queue told us they had the same trouble last year! I always considered Thomson to be a good company to book with. Not anymore.

LGW to Montego Bay. Premium Cabin The crew were great food far better than expected, the same on return journey - would use them again.

Flew Gatwick to Boa Vista Cape Verde departing Feb 4th - (6.5 hrs). Plane full and old. Very cramped seats. Staff spend all their time trying to sell you stuff rather than looking after you. Thomson categorise this as short haul and there is no entertainment on board. This is a company who send people on all inclusive luxury breaks and expect their resorts to look after them when they have no intention of doing so themselves.

Manchester - Cancun, January 15th 2013. Flight approx 40 minutes late departing as had to de-frost wings. Newspapers available for everyone, comfortable flight, leg room adequate. Flight crew were attentive and informative. Meal quite nice including snack before landing. Ran out of red wine fairly quickly so many passengers would have been disappointed. Upgraded inflight entertainment and watched a couple of films to pass the time. Journey back on the 29th was a night flight, similar to the day flight but the snack before landing was not as fresh. Pillow and blankets supplied.

Flew Manchester to Tenerife return. How Thomson flights have gone down. Really old plane with very cramped seats and no leg room, really uncomfortable for a 4.5 hour flight. Did not realise the film and music had been removed. When asked the air stewardess said it had been removed as most people had IPads. How wrong, no one had one and everyone was moaning about the lack of entertainment. Drink prices high. Could not believe how the standard of the plane and the service you received had gone down since I last flew Thomson. Would look for another airline to fly with next time.

La Palma to Manchester. Vast improvement since the new 738's have replaced the old ex Air 2000 A320's. Well worth paying for the exit seats on this 4 hour trip. Seats quite supportive and like the Dreamliner style interior and lighting. Food and drink quite tasty and not badly priced. Not sure if I'd fancy this product on a 9h+ slog to Orlando, Mexico or the Far East, but for the Canaries or less, it's pretty good value.

Outward flight from LGW to FUE on a nearly new Boeing 737-800, in extra legroom seats (row 15). Seat pitch and width good, crew efficient and worked hard. Prompt departure and regular announcements from the captain. Shame about the shambles at check in - whether or not you have to pay extra for being 0.2kg over the luggage limit largely depends on who checks you in. The rude staff member we encountered took pleasure in making us open and re-arrange our bags on the terminal floor. Not the best start to a holiday, especially when people with much larger and heavier bags than us. Food okay but nothing special, also £2.50 for a small bag of chips is excessive. Return was on a Boeing 757-200 again in extra legroom seats (row 32). No problem at check in this time. Again good legroom and seat width and a prompt departure. The only problem with these seats is that they are by the toilets and therefore the aisle area can get busy. The crew again worked hard but two particular female attendants were rude and snappy.

Flew from Birmingham to Lanzarote on 10/01/13. Plane was one of the oldest in the fleet - a 757. We had plenty of leg room, flight was very good, cabin crew were good. Only downside was on a 4 hour flight there was no entertainment onboard. We had the same plane on the return.

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