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THOMSON AIRWAYS Passenger Reviews and Trip Reports (formerly Thomsonfly) |
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THOMSON AIRWAYS customer review : 11 September 2009 by Joan Campbell (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Premium |
I booked my premium flight to travel to Jamaica this August with Thomson Airways. Premium
seats were selected for extra room. Having been delayed at Birmingham for 4 hours with no
explanation, I was not impressed to find I boarded a First Choice Carrier that was small and
cramped! it was also overbooked so people who had booked economy seats were upgraded at no
extra cost - whilst I paid an additional £175 for so called premium service? To top it all I
was turfed out of my chosen seat because they did not have a rest seat for the co-pilot! There
was no difference in the size of seats between economy and premium. Had it been clear from the
Thomson Airways web site that I could risk travelling on a First Choice aircraft I would never
have booked with them.
THOMSON AIRWAYS customer review : 11 September 2009 by M Watkins (UK)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Return flight to Madeira. The cabin crew working from the rear of the plane were probably the
most ill-mannered and unprofessional I have ever encountered. Their idea of humour was to
whisper loudly what a shame it was that the plane was diverting to Manchester because of poor
weather. Some passengers were taken in and kept asking if it was true, to the amusement of the
crew. Loud discussions and laughter between themselves about what they had done the previous
night and were going to do that night. One member had to apologise for the exceSsive noise
they were making, unfortunately it was not sincere in the slightest.
THOMSON AIRWAYS customer review : 9 September 2009 by Roger Slade (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Premium |
Just told that they are dumping Premium Economy on the London-Sanford run which we booked for
May 2010. They should not advertise a service they must have known they could not provide -
smacks of sharp practice. We are getting a full refund having spent an hour trying to get
through on their 10p per minute phone line. We thought we would give Thomson a go but will
never bother in future and have rebooked with BA.
THOMSON AIRWAYS customer review : 8 September 2009 by J Homfray (UK)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Manchester to Las Palmas B757-200. Seat pitch acceptable for a 4hr flight and slightly wider
than expected. Meal quite reasonable for airline food. Staff chatty and friendly. IFE broke
down but they did their best to sort it out and got it running eventually. Return to
Manchester was an Ex-First choice 757 plane. Seats hideously cramped, plane was messy , staff
disinterested at best (who for most of the flight sat behind a curtain drinking fruit juice
and blocking off one of the toilets). Impressed with Thomson - disappointed with ex-First
Choice.
THOMSON AIRWAYS review : 1 September 2009 by Mark Rust (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LGW-Tenerife South return. A generally good experience with Thomson. Both flights on B767
aircraft. Legroom good for short/medium haul charter flight. On return we occupied the middle
section of Row 17 where there is more legroom on isle seats due to only 3 seats in row in
front. Aircraft clean. IFE good, with seat back screens although I prefer to read. Check in
staff at LGW North Terminal friendly and efficient and... no queue! Cabin crew friendly and
fairly efficient although there was a bit of a mix up with meals on return flight which meant
we were waiting a long time for the meal. Initial bar service also started quite late. However
quality of in light meals quite impressive. Based on this experience would use Thomson Airways again.
THOMSON AIRWAYS review : 31 August 2009 by E Whennell (UK)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Have just returned from Paphos and after a four and a half delay about which we were not kept
well informed, but accept can happen, the attitude of the cabin crew was not welcoming and
showed no signs of consideration for the passengers needs. While a member of the crew was
searching through a pile of tapes for the safety film we had to try to get a seat belt for our
infant grandson who nobody seemed to have noticed did not have a seat. Throughout the flight
apart from "Do you want a drink it's free" or "any gifts or perfume" we were not made to feel
that anybody cared about any of their clients. My family and I have flown with Thomson for all
our holidays for about fifteen years but have seen the standards of service and passenger care
deteriorate over the past few years and considering Thomson claim to be the third largest
airline I feel they should be able to maintain at least a reasonable standard of passenger
service and care. Neither the outward or return flight did anything to enhance our holiday
spirit and I will think twice before flying with Thomson again. The take over byTUI and the
merger with First Choice has done Thomsons reputation no favours.
THOMSON AIRWAYS review : 30 August 2009 by T McClennon (UK)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Manchester - Sharm El Sheikh return on B767-300. Paid extra money at Manchester Airport for
the additional legroom seats and were allocated the three middle seats in row 15 against the
bulkhead. Unfortunately, these seats were between the two sets of toilets, so we were
constantly interrupted by other passengers deciding to walk across to the toilet on the
opposite side and back again. We even had one woman who fell across us having tripped over one
of our bags. Having complained to the cabin crew about this (and they did not seem surprised
at all this was happening), an announcement was made but to no avail. Return journey on same
aircraft type but in row 10 - no additional legroom but no-one constantly pushing past us
either. Entertainment was good in both directions which made the flight pass by quickly. Value
for Money wise, flight was part of a package that was good value hence response, but wouldn't
recommend middle seats in row 15 to anyone.
THOMSON AIRWAYS review : 15 August 2009 by O Spreadbury (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Bristol - Cancun Return, Premium seat was comfortable and legroom was above par. The cabin
crew service was excellent. Check in staff friendly at both airports. The hot meals served
were OK but then airline food never is that great. On the downside, I do think the customer
service was better when the airline was Britannia.
THOMSON AIRWAYS review : 8 August 2009 by Paul Wilkins (UK)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LGW-NAP-LGW B737-800. Had booked extra legroom seats - allocated 12B/C by ThomsonFly. Arrived
at LGW and given new seat allocation of 16A/B due to change of aircraft. Very comfortable
flight out to NAP. Return to LGW, given seats 12B/C as booked by ThomsonFly and they were not
extra legroom seats, could not eat inflight meal as not enough space to bring tray-table down
not really much one can do except complain to Thomson. Didnt get what I had paid for.
THOMSON AIRWAYS review : 3 August 2009 : by Trevor Mayne (UK)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Manchester to Cancun. Thomson state on their web site that "size matters". All seats are 33"
for long haul and they take great care to say they are better than several other operators.
Informed just five days before we left that due to technical issues the plane was changing to
one with 29" seat pitch. Rang Thomson to confirm and was told "No way. These seats are for
short haul European flights only and not suitable for long haul." After re-checking they
finally confirmed that plane had indeed changed. I managed to get extra leg room seats on the
plane but these were situated next to the toilets and were not ideal. Seats were narrow and
hard, obviously well used and were not up to the standard advertised. Cabin crew were surly
and unhelpful throughout the flight. With the exception of one person at Thomson their
attitude was always "We have your money so were not going to do anything". Possible upgrade
for the return flight never materialised as staff at Cancun couldn't make a decision. Don't
know how they get away with advertising one thing and giving another. Return flight / cabin
crew were excellent. Low marks are given for outward flight.
THOMSON AIRWAYS review : 27 July 2009 : by M Hampson (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Flew to Cape Verde with Thomson. Awful flight, old First Choice B757 with nearly 240 seats
shoehorned in, 4 toilets for 240 people - and ran out of toilet paper. They also ran out of
food - - grumpy crew said "what do you expect". I've flown Britannia/Thomson for 20 years -
they've really gone to the dogs and I shall avoid in future.
THOMSON AIRWAYS review : 19 July 2009 : by H Griffiths (UK)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | First |
Our plane broke as it landed at Sharm to collect us, and after spending some time trying to
fix it, it became clear that they would have to fly out a replacement part from the UK the
following day. When they announced the 24 hour delay I was very nervous as to how we would be
treated in the meantime, but need not have worried. After the initial chaos and mayhem that is
Sharm airport (airline reps are currently banned from the departure area so Thomson could not
assist us) we were all put onto coaches and shipped to two different all-inclusive resorts to
spend the evening and following day. The reps accompanying us ensured that not only the
restaurants would remain open, but that check in procedure would be swift and efficient. The
rep also made a point of telling us that the bar tab for our stay would also be on Thomson.
We were shipped back to the airport the following day, where everything was swift and
efficient with apologies from all staff on the ground and the aircraft. I now know that
should something go wrong, as it inevitably does every now and again, Thomsonfly do look after
their customers.
THOMSON AIRWAYS review : 15 July 2009 by Martin Preston
| Trip Rating : 4/10 |
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Manchester-Cancun on a Thomson Boeing 757 in Premier class. Crew stated it was a replacement
plane and we should have been on a Thomas Cook 757 with more Premier space. There may be more
legroom but because of the solid armrests (which also contains a fold away table) the seat
width is very snug. Good attentive service from pleasant crew. Reasonable inflight
entertainment. Return on the Thomas Cook Boeing 757 - poor service from crew who just wanted
you fed and to shut up. Problem with inflight entertainment, so nothing to watch for the
entire flight, have seen this reported before on this forum. Same issue with the seats on this
plane not enough width. First charter flight for 8 years and never again.
THOMSON AIRWAYS review : 14 July 2009 by M Gother
| Trip Rating : 7/10 |
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Manchester-Dalaman return, Boeing 767-300. We paid to sit together and for luggage - overall
not a bad experience. Flights on time, leg room adequate for a 4 hour flight. FAs polite and
did smile. There was no hard sell and free water. A word of warning - one of our fellow
passengers was charged £10 for being a kilo overweight.
THOMSON AIRWAYS review : 2 July 2009 by T Collins
| Trip Rating : 2/10 |
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LGW-Thessalonkki On the outbound flight we flew on an old First Choice 757-200. The legroom on
this flight was ridiculously tight! The inbound flight was better on a Thomsonfly 757-200 and
this seemed to have more comfortable seats and moderately more legroom. However on both
flights the food was terrible and crew seemed more interested in gossiping. They seemed to
despise their jobs and disliked anything to do with contact with passengers.
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