Thomson Airways Passenger Reviews and Thomson Airways Customer Trip Reports

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THOMSON AIRWAYS customer review :  9 January 2010 by C Brockbank   (UK)

Due to extreme weather conditions, Gatwick Airport was closed. Thomson Airways however, refused to cancel saying that under a package tour deal there was no such thing, only deferment. The other airlines, including BA, had an advice desk and had cancelled flights. By 15.00 they said to come back tomorrow - by then no hotel space and no way of getting away from the airport, leaving passengers sitting up all night in plastic chairs, some elderly or with very young children. Very poor duty of care for passengers and advice given completely inadequate. When booking in the Airport authority relayed advice that passengers should go home unless their holiday was business and strictly necessary, but the Thomson Airways rep said this did not apply to them. Once in departure lounge there was very poor info and the one Thomson Airways rep was involved in handing out £5 vouchers for snacks and said he had no idea what was going on.

THOMSON AIRWAYS customer review :  23 December 2009 by B Whittle   (UK)

This relates to First Choice and not Thomson Airways. Flew to Paphos and expected to be on Thomson plane but turned out to be First Choice. Plane well past its best. Seat arm did not work so very hard to get in and out of seat. Seat worn out and I kept sliding to the centre with knees bashing into the seat in front. Leg room terrible. One toilet out of action. Many passengers stood most of the flight due to terrible leg room. The cabin staff are very chatty but only with each other. Going with Thomson again this year and if it turns out to be First Choice again it will be the last holiday with Thomson. Thomson do not seemed to have made any effort to bring First Choice up to Thomson standard. There is no comparison between First Choice and Thomson who are fine and I have travelled with them many times.

THOMSON AIRWAYS customer review :  9 December 2009 by E Connor   (Spain)

PMI-LGW-one way. Check in at Palma was terrible, no order and the check in staff were extremely ignorant. The lady dealing with us did not greet us, ask any questions about our luggage or even make eye contact - as I speak spanish it wasn't due to language problems, she was just plain rude. As we boarded we were then ignored again - no hello or welcome. I haven't flown with Thomson for years but don't recall them ever being this bad on customer care. One thing is for sure though, I would not use them again if there is an alternative airline.

THOMSON AIRWAYS customer review :  4 December 2009 by E Morris   (UK)

LGW - Tenerife. Had an oldish First Choice Airways aircraft, needed a refurb. Was hoping for the type shown in brochure with individual seatback screens. But they only had the dropdown small screens so didnt bother with headphones. Can't be bothered to keep craning my neck over seats/people in front to watch a movie. Legroom not brilliant and my family are not tall so I'm sure taller people would have been uncomfortable on a 4.5 hour flight. I had paid for seats together and whilst we were allocated three together, they were not in the row I had chosen previously on the internet. I had specifically chosen seats away from the wing and engine, two of my party are nervous fliers and we dont like being over the engine, which is where we were placed on the return flight. On the plus side, the cabin crew were friendly, efficient, particularly on the return flight. Food onboard was quite good, better than I expected, so no complaints there. I was also pleased that the pilot kept us very up to date with flight info enroute. Again, as a nervous flier, I like to be reassured now and then about any forthcoming problems, ie turbulence etc. I would probably think twice before booking a Thomson flight again as I have been on better charter flights with more up to date aircraft.

THOMSON AIRWAYS customer review :  1 December 2009 by E Croft   (UK)

Flew to Maldives from Manchester. Staff miserable, had seats 29A/B - on plane 2hr 15 mins before offered drink, last ones to get meal, £10 to upgrade to best movies. Got seats 30A/B on way back - leather seats, kept sliding down very uncomfortable, no sound on headphones. On plane 2hr 50 mins before offered drinks, last to be served meal again.

THOMSON AIRWAYS customer review : 27 November 2009 by Roger Lyon   (UK)

Manchester-Funchal return. Out on Thomson plane which was fine. On time and crew very helpful. Not much legroom but just enough for a medium haul flight. Return was on a First Choice plane. I know now how a sardine feels in a tin. Absolutely no legroom at all and when I tried to recline my seat the lady behind me gave out a yell of pain as I had trapped her legs. Simply not good enough. Crew were again OK but the best thing about the flights was the on screen safety video featuring young children acting as Cabin crew. Very good indeed.

THOMSON AIRWAYS customer review : 25 November 2009 by N Reeves   (UK)

LGW-HRG B757-200. Row 5, unable to get exit or extra legroom seats. Plane clean on boarding but delayed for 1 hour as two passengers decided to disembark and not fly, which meant their baggage had to be recovered from hold. Flight out ok, but seat pitch is really poor for a 5 hour flight. Breakfast OK for charter airline. Cabin crew efficient and helpful. Return flight crew good but meal very poor, dry and unappetising - if Aldo Zilli is their catering advisor, I have made a mental note not to visit his restaurant! Inflight films shown on overhead screens that were more than showing signs of age. On a flight of this nature Thomson could well do with offering a Premium Cabin service - 5.5 hours is a long time to be sat in seats of 29" pitch. I would willingly pay more for a comfortable seat on a modern plane!

THOMSON AIRWAYS customer review : 23 November 2009 by R Rouse   (UK)

SSH-DSA recently, a small 737-700. aircraft for such a long flight. Was unable to arrange a legroom seat. The legroom is quite small, and whilst acceptable for a 3 hour flight, is tough for a longer flight. The service was fairly good, and inflight meal was reasonable. Would generally recommend Thomsonfly, but not on this sector.

THOMSON AIRWAYS customer review : 5 November 2009 by Sharon Beale   (UK)

Flew back recently following a Thomson holiday on a First Choice aircraft. Couldn't believe how cramped the plane was. There was hardly any room for me to hold my book, as the seat back in front is far too close. The lady in front then decided to recline her seat, which then eradicated any room that I did have. Overall the flight gave me an immense feeling of claustrophobia and I wouldn't fly First Choice by Choice. (The flight out on Thomson was brilliant). Having said that the FA's were friendly and did ask the lady in front to not recline her seat.

THOMSON AIRWAYS customer review :  4 November 2009 by K Duffy   (UK)

Manchester - Funchal Return. We checked-in the night before. Outbound A320, we paid for extra legroom seats, which were iworth it. Food served was hot and tasty however drinks are very expensive. Crew friendly and professional. Return flight (an older B757), boarding was chaotic but onboard the crew kept passengers well informed. Again, the cabin crew were very friendly throughout the flight. I would recommend them. Both flights were a great start and end to a relaxing holiday.

THOMSON AIRWAYS customer review :  22 October 2009 by W Stanton   (UK)

Gatwick - Palma return on B757. Outward journey in seats 3E&F. Not the best for getting in and out of for a disabled person but could not book extra legroom seats because of being by the emergency exit. For 2 hours OK though. Flight pleasant enough but can't comment on food as did not have it. Special assistance at Palma airport was superb, with ambulift to a special area where porters were waiting with wheelchairs. Very smooth operation. Departure assistance also very good. Return journey seemed to be same aircraft but must have been different configuration as had the same seat nos. but were against the bulkhead. Even better only two of us in the row of three seats. Again pleasant flight but let down at the end by seeming to be "dumped" at the gate at Gatwick and having to wait over half an hour for assistance. I don't believe the FAs radioed ahead as they should have done.

THOMSON AIRWAYS customer review :  15 October 2009 by T McClennon   (UK)

Manchester - Sharm El Sheikh return on B767-300. Having previously posted on 30th August about the problems experienced with our extra legroom seats (Row 15, middle three), I feel it only fair to say that Customer Services at Thomson Airways refunded the charge we paid for these seats as a result of problems we experienced. They were helpful with the complaint, and offered to reimburse us during our first phone call with them. So top marks for their customer service department.

THOMSON AIRWAYS customer review :  8 October 2009 by N Batchelor   (Greece)

Kefalonia-LGW Boeing 737-800. Airport procedures handled quickly, cabin clean, leather seats and adequate leg room. Crew friendly and smart and treated passengers as individuals. Meals hot and tasty. Drinks for sale and reasonably priced.