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Thomson Airways Passenger Reviews and Thomson Airways Customer Trip Reports |
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THOMSON AIRWAYS customer review : 9 January 2010 by C Brockbank (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Due to extreme weather conditions, Gatwick Airport was closed. Thomson Airways however,
refused to cancel saying that under a package tour deal there was no such thing, only
deferment. The other airlines, including BA, had an advice desk and had cancelled flights. By
15.00 they said to come back tomorrow - by then no hotel space and no way of getting away from
the airport, leaving passengers sitting up all night in plastic chairs, some elderly or with
very young children. Very poor duty of care for passengers and advice given completely
inadequate. When booking in the Airport authority relayed advice that passengers should go
home unless their holiday was business and strictly necessary, but the Thomson Airways rep
said this did not apply to them. Once in departure lounge there was very poor info and the
one Thomson Airways rep was involved in handing out £5 vouchers for snacks and said he had no
idea what was going on.
THOMSON AIRWAYS customer review : 23 December 2009 by B Whittle (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
This relates to First Choice and not Thomson Airways. Flew to Paphos and expected to be on
Thomson plane but turned out to be First Choice. Plane well past its best. Seat arm did not
work so very hard to get in and out of seat. Seat worn out and I kept sliding to the centre
with knees bashing into the seat in front. Leg room terrible. One toilet out of action.
Many passengers stood most of the flight due to terrible leg room. The cabin staff are very
chatty but only with each other. Going with Thomson again this year and if it turns out to be
First Choice again it will be the last holiday with Thomson. Thomson do not seemed to have
made any effort to bring First Choice up to Thomson standard. There is no comparison between
First Choice and Thomson who are fine and I have travelled with them many times.
THOMSON AIRWAYS customer review : 9 December 2009 by E Connor (Spain)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
PMI-LGW-one way. Check in at Palma was terrible, no order and the check in staff were
extremely ignorant. The lady dealing with us did not greet us, ask any questions about our
luggage or even make eye contact - as I speak spanish it wasn't due to language problems, she
was just plain rude. As we boarded we were then ignored again - no hello or welcome. I haven't
flown with Thomson for years but don't recall them ever being this bad on customer care. One
thing is for sure though, I would not use them again if there is an alternative airline.
THOMSON AIRWAYS customer review : 4 December 2009 by E Morris (UK)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LGW - Tenerife. Had an oldish First Choice Airways aircraft, needed a refurb. Was hoping for
the type shown in brochure with individual seatback screens. But they only had the dropdown
small screens so didnt bother with headphones. Can't be bothered to keep craning my neck over
seats/people in front to watch a movie. Legroom not brilliant and my family are not tall so
I'm sure taller people would have been uncomfortable on a 4.5 hour flight. I had paid for
seats together and whilst we were allocated three together, they were not in the row I had
chosen previously on the internet. I had specifically chosen seats away from the wing and
engine, two of my party are nervous fliers and we dont like being over the engine, which is
where we were placed on the return flight. On the plus side, the cabin crew were friendly,
efficient, particularly on the return flight. Food onboard was quite good, better than I
expected, so no complaints there. I was also pleased that the pilot kept us very up to date
with flight info enroute. Again, as a nervous flier, I like to be reassured now and then about
any forthcoming problems, ie turbulence etc. I would probably think twice before booking a
Thomson flight again as I have been on better charter flights with more up to date aircraft.
THOMSON AIRWAYS customer review : 1 December 2009 by E Croft (UK)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Flew to Maldives from Manchester. Staff miserable, had seats 29A/B - on plane 2hr 15 mins
before offered drink, last ones to get meal, £10 to upgrade to best movies. Got seats 30A/B
on way back - leather seats, kept sliding down very uncomfortable, no sound on headphones.
On plane 2hr 50 mins before offered drinks, last to be served meal again.
THOMSON AIRWAYS customer review : 27 November 2009 by Roger Lyon (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Manchester-Funchal return. Out on Thomson plane which was fine. On time and crew very helpful.
Not much legroom but just enough for a medium haul flight. Return was on a First Choice plane.
I know now how a sardine feels in a tin. Absolutely no legroom at all and when I tried to
recline my seat the lady behind me gave out a yell of pain as I had trapped her legs. Simply
not good enough. Crew were again OK but the best thing about the flights was the on screen
safety video featuring young children acting as Cabin crew. Very good indeed.
THOMSON AIRWAYS customer review : 25 November 2009 by N Reeves (UK)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LGW-HRG B757-200. Row 5, unable to get exit or extra legroom seats. Plane clean on boarding
but delayed for 1 hour as two passengers decided to disembark and not fly, which meant their
baggage had to be recovered from hold. Flight out ok, but seat pitch is really poor for a 5
hour flight. Breakfast OK for charter airline. Cabin crew efficient and helpful. Return flight
crew good but meal very poor, dry and unappetising - if Aldo Zilli is their catering advisor,
I have made a mental note not to visit his restaurant! Inflight films shown on overhead
screens that were more than showing signs of age. On a flight of this nature Thomson could
well do with offering a Premium Cabin service - 5.5 hours is a long time to be sat in seats of
29" pitch. I would willingly pay more for a comfortable seat on a modern plane!
THOMSON AIRWAYS customer review : 23 November 2009 by R Rouse (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SSH-DSA recently, a small 737-700. aircraft for such a long flight. Was unable to arrange a
legroom seat. The legroom is quite small, and whilst acceptable for a 3 hour flight, is
tough for a longer flight. The service was fairly good, and inflight meal was reasonable.
Would generally recommend Thomsonfly, but not on this sector.
THOMSON AIRWAYS customer review : 5 November 2009 by Sharon Beale (UK)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Flew back recently following a Thomson holiday on a First Choice aircraft. Couldn't believe
how cramped the plane was. There was hardly any room for me to hold my book, as the seat back
in front is far too close. The lady in front then decided to recline her seat, which then
eradicated any room that I did have. Overall the flight gave me an immense feeling of
claustrophobia and I wouldn't fly First Choice by Choice. (The flight out on Thomson was
brilliant). Having said that the FA's were friendly and did ask the lady in front to not
recline her seat.
THOMSON AIRWAYS customer review : 4 November 2009 by K Duffy (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Manchester - Funchal Return. We checked-in the night before. Outbound A320, we paid for extra
legroom seats, which were iworth it. Food served was hot and tasty however drinks are very
expensive. Crew friendly and professional. Return flight (an older B757), boarding was chaotic
but onboard the crew kept passengers well informed. Again, the cabin crew were very friendly
throughout the flight. I would recommend them. Both flights were a great start and end to a
relaxing holiday.
THOMSON AIRWAYS customer review : 22 October 2009 by W Stanton (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Gatwick - Palma return on B757. Outward journey in seats 3E&F. Not the best for getting in and
out of for a disabled person but could not book extra legroom seats because of being by the
emergency exit. For 2 hours OK though. Flight pleasant enough but can't comment on food as did
not have it. Special assistance at Palma airport was superb, with ambulift to a special area
where porters were waiting with wheelchairs. Very smooth operation. Departure assistance also
very good. Return journey seemed to be same aircraft but must have been different
configuration as had the same seat nos. but were against the bulkhead. Even better only two of
us in the row of three seats. Again pleasant flight but let down at the end by seeming to be
"dumped" at the gate at Gatwick and having to wait over half an hour for assistance. I don't
believe the FAs radioed ahead as they should have done.
THOMSON AIRWAYS customer review : 15 October 2009 by T McClennon (UK)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Manchester - Sharm El Sheikh return on B767-300. Having previously posted on 30th August about
the problems experienced with our extra legroom seats (Row 15, middle three), I feel it only
fair to say that Customer Services at Thomson Airways refunded the charge we paid for these
seats as a result of problems we experienced. They were helpful with the complaint, and
offered to reimburse us during our first phone call with them. So top marks for their customer
service department.
THOMSON AIRWAYS customer review : 8 October 2009 by N Batchelor (Greece)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Kefalonia-LGW Boeing 737-800. Airport procedures handled quickly, cabin clean, leather seats
and adequate leg room. Crew friendly and smart and treated passengers as individuals. Meals
hot and tasty. Drinks for sale and reasonably priced.
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