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Thai Airways International Passenger Reviews and Thai Airways Customer Trip Reports



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Thai Airways Customer review :  20 June 2013 by Daniel Lee    (Thailand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying with TG to Singapore on flight TG403 and back to BKK on flight TG410. Overall services overwhelming. Seat comfortable. Meal served onboard absolutely great. Crew and ground staff very professional. In-flight entertainment wonderful.



Thai Airways Customer review :  20 June 2013 by Kamjohn Stamp    (Thailand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The flight to and from Bali respectively TG 431 and TG432 were both excellent and the food and service were both exceptional and so was the flight to BKK on TG432. The Lounge in BKK was adequate but no red wine. The lounge in Bali was not acceptable.



Thai Airways Customer review :  20 June 2013 by S Lmarporn    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying in J class BNE-BKK-HKT-BKK-BNE was a fantastic trip. Crews were excellent. The service was very good. The seat was reasonably ok and comfortable enough to sleep. Would fly with TG again.



Thai Airways Customer review :  14 June 2013 by W Anders    (Sweden)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok - Phuket, A300-600, 05/19/2013. Nice service and good pitch on this short flight, 1 hrs 10 mins. Clean cabin. No seat back entertainment.



Thai Airways Customer review :  14 June 2013 by A Gautam    (Nepal)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

12 June, BKK-KTM. I have to say this flight was by far the best flight I have experienced in terms of service provided inflight flying Thai. FA's were smiling, pro-active and very professional which is a rare combo currently with Thai staff. The food was good and the 777 used for the flight clean. If only all of Thai's FA's were this good at their job.



Thai Airways Customer review :  12 June 2013 by Nathan Williams    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Have flown to Bangkok / Phuket twice with 2 children. Staff professional, always helpful and polite. Great food and comfortable seating. I recommend Thai and will no doubt choose to fly with them again.



Thai Airways Customer review :  12 June 2013 by W Anders    (Sweden)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CPH-BKK, 777-300ER. Pitch on this new aircraft is bad, pitch 32 inch compared with former 744 on this route. (34 Pitch ). Seat 51A, window. Narrow and cramped seat, managed to have my leg between the aircraft wall and seat. Middle seat is impossible to sit in if you are over 180 cm. I'm 184 cm long. Seat pitch is very important on long haul routes. I'm not going to recommend Thai Airways 777-300ER on long haul flights. Thai have always been good in seat comfort on its long haul fleet, but this is not true with the 777-300ER.



Thai Airways Customer review :  10 June 2013 by Richard Swart    (Netherlands)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-BKK and BKK-USM-BKK-Chiang Rai. I am not overly enthusiastic about this airline. The Cabin Crew always seem to be very rushed and not so polite. Whenever I am in Thailand people seem to smile wherever you go but never for Thai Crew. They always seem to be disinterested and annoyed by passengers. Food was fair, AVOD was good but the feeling they left was unsatisfactory, especially because of the rude Crew. Not just on one leg, but on all sectors.



Thai Airways Customer review :  10 June 2013 by E Holmes    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flights TG917 and TG916, Boeing 747. Dissatisfied with Thai Airways this time. Food was awful, only ate a small amount of fruit, all meals were unappealing. Would not travel Business Class again - not worth the money. Going out from Heathrow to Bangkok my partners screen did not work, we booked seats on the upper deck in January, rows 26 going out and 16 on our return. Arrived at Bangkok airport at to check in for flight and was told a passenger had just booked our seat. Onboard, when we asked for a gin and tonic told they had run out and offered champagne.



Thai Airways Customer review :  6 June 2013 by Stuart Mckenzie    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from LHR to BKK return. Online check in didn't work, however, check-in at airports was straightforward and quick. All staff were friendly throughout, food was decent for plane food, and entertainment pretty extensive. We landed as scheduled; for the money, Thai were exceptional.



Thai Airways Customer review :  5 June 2013 by Ron Kuhlmann    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CPH-BKK-DPS-BKK-KIX. All flights except BKK-KIX in Business with the last sector in First. Elegant service on all legs and the gentle attention to detail was consistent across all the flights. I first flew TG in 1966 and that impression has held up for decades. The food is tasty and beautifully presented and the staff - from beginning to end was delightful. With more than 40 years of travel with them, I remain a huge fan.



Thai Airways Customer review :  5 June 2013 by William Stahmer    (Thailand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TG206, 12.10pm, Phuket-Bangkok, 23/5/2013. Staff very attentive. TG409, 4.25pm, 23/5/2013, Bangkok-Singapore. Staff the best I have experienced for years! I left my ipod on the above flight and the hostess had it delivered to Singapore that night. TG556, Bangkok-Ho Chi Minh, 2/6/2013, crew very offhanded, very disappointing as I always fly Business Class. Was treated rudely.



Thai Airways Customer review :  4 June 2013 by R Gunn    (New Zealand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paris - Bangkok on board Thai's A380. Spacious cabin, huge windows, excellent IFE, good food, informative PA's from captain, friendly flight attendants, clean bathrooms and best of all: water and juice handed out every 30-45 minutes even through out the night - much appreciated! Flawless flight.



Thai Airways Customer review :  29 May 2013 by V Blaxell    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-BKK. More comfortable than economy but otherwise this version of Thai's business class product is at best not quite up to par and at worst, very poor. On this 777-200 the pod style seats looked plastic and worn out with obvious signs of age and wear. Seat control module was not always responsive, upholstery was exceptionally hard. Slightly angled full recline was not a major issue for me, but the short footrest area was, as my feet dangled over the end and dragged me ever closer to the floor. IFE is unexceptional and the screen and controls very old fashioned. Food was much lower in standard than economy food on SQ, MH, or CX. FAs tended toward the sullen, some with very poor English indeed. Nevertheless, they were attentive throughout the flight. The whole experience was mediocre. It's a long flight and a busy route for Thai and they might think about treating their Australian customers better.



Thai Airways Customer review :  29 May 2013 by V Blaxell    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-KIX After a very humdrum and sometimes shoddy Royal Silk business class service from MEL, switched to Royal First for the red-eye to Osaka on an ageing 744 with Thai's brand new first class product and it was excellent. Only 9 suites now in the 744 nose and each quite private though without the doors of Emirates and Singapore. Gone are the lurid pinks and purples, now replaced by wood finish and beige's and neutrals. Very dignified and restful. The new seat is a fully flat bed with good bedding and comfort wear and it was so comfortable and the atmosphere so hushed, I slept for much of the leg. Huge HD flat screen promised fine IFE, but I settled for a canapé and a glass of Dom Perignon from a gracious FA who reminded me of how service used to be on Thai back in the 1980s. Gently woken for a superb Thai breakfast of steaming hot and spicy rice soup with shrimp, decent coffee, and some delicate conversation wit the wonderful FA as we began descent into KIX.





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