Thai Airways International Passenger Reviews and Thai Airways Customer Trip Reports

THAI AIRWAYS review :  27 June 2009 : by T Morgan   (UK)

LHR-BKK-LHR. Very dated 747 on both legs, no personal IFE. Compared to other airlines I would rate this flight as average certainly nothing exceptional. Condition of some seats seemed pretty poor and covers needing replacing. Food was fine but then again excellent food can be had with many airlines on this route. Would probably not use Thai again but some of the middle east airlines, even though it involves a change of plane.

THAI AIRWAYS review :  27 June 2009 : by Lewa Pardomuan   (Singapore )

SIN-BKK-VTE return. Overall good service, the flights were on time and inflight service was good. Nice breakfast with tasty omelette to Bangkok from Singapore and the lunchbox to Vientiane consisted of chicken, a piece of cake and juice. Alcohol was also served, although the drink service between Singapore and Bangkok return was a bit odd. You will end up eating most of your food before the drink cart finally arrives at your seat.

THAI AIRWAYS review :  24 June 2009 : by S Helling   (UK)

LHR-BKK-LHR. Was disappointed with the dated aircraft, shabby interior and no personal Tv screens and this was a 12 hr flight! IFE was limited with no choice as the only screen was in the centre bank of seats. Although this was a night flight the IFE was completely shut off after the meal service. In retrospect it did make us sleep so felt more energised at destination but it would have been nice to have the choice. The cabin crew were very efficient and friendly. The meals were tasty for airplane food.

THAI AIRWAYS review :  21 June 2009 : by Peter Matthews  (New Zealand)

AKL-BKK-AKL. Outward flight only 50% full so able to move to empty rows, IFE very good, food acceptable but our choice was all gone. The funniest thing was the service of the after dinner brandy - in both flights I thought that the server was on roller skates as she went past so quickly without actually offering the brandy, I had to use the call button to get any. Return flight was busier service was okay, not as good as Thai used to be.

THAI AIRWAYS review :  17 June 2009 : by Rob Chapman   (Australia)

SYD-BKK-CDG return in Business Class, all on time. We have flown Thai several times before, but felt that the standards were not as high on these flights as previously. We found the food to be ordinary and unattractive. Wines good. Semi flat beds uncomfortable. Aircraft and toilets clean. Service overly quick, with less of the attention and smiles of earlier flights, with few offers of wine refills. It all seemed a rush from the FA's, with little charm. BKK Airport is excellent, with wonderfully easy access to the Business lounge and massage.

THAI AIRWAYS review :  14 June 2009 : by Erich Koller   (Switzerland)

ZRH-BKK-ZRH on A340 in Y. Overall a satisfactory experience with acceptable level of service and food given. However, the very low load-factors (ZRH-BKK below 40% and BKK-ZRH around 60%) could have been used better by the cabin crew. They preferred to rush service through instead of taking time and give extra attention. The level of service in general is falling amid the pressure to save costs with TG. The service was given with almost no smiles, except for a chief purser on the flight to ZRH. Having flown TG over the last couple of years a few times, I believe the they are now losing more and more ground against SQ, MH and CX. It is time for the management to reconsider their values and to ensure that customer service is coming back.

THAI AIRWAYS review :  14 June 2009 : by E Sweeney   (UK)

LHR-BKK-LHR. In both directions, check-in was fast and easy. Outbound from LHR, flight was on newer Airbus A340-600. Very impressed with this flight. Good AVOD IFE with a large selection of movies. Meals quite decent and staff very friendly. Return BKK-LHR a week later was not nearly as good. Travelling on an old, out of date Boeing 747-400 aircraft, with no personal screens on a 12 hour flight! Our selected meal options were unavailable, and the main cabin screen for the movies they showed was small. Thai needs to update their economy cabin. Overall, recommended for a good value flight.

THAI AIRWAYS review :  14 June 2009 : by A Smyth   (UK)

BKK-LHR First class. Check-in a breeze in Zone A of BKK Airport, where you are seated while the staff check you in and then escort through immigration. I made use of the spa massage. Lounge very comfortable with a full bar and snacks. Onboard the First class sleeper seats looking a bit worn, but comfortable in all positions. Cabin appears spacious however you do feel quite exposed in the seats, a bit more privacy would be appreciated. Cabin Crew friendly and professional. Food service okay, the quality and quantity was good but only one choice of starter and dessert, would have expected at least 2 choices. However did serve caviar and choice of 4 main courses.

THAI AIRWAYS review :  10 June 2009 : by D Chang   (Canada)

BKK-HKG on 744. As amStar Alliance Gold Level member, I was able to use the priority check in at row B but no expedited immigration and security clearance is offered. No preferential seating for Star Gold member. Put in the centre row at the back of the plane. No drink service but hot breakfast served shortly after take off with choice of 2 entrees. Food okay for economy. Cabin reasonably clean and tidy. Security check is done at the gate. All in all, a mediocre flight.