Thai Airways International Passenger Reviews and Thai Airways Customer Trip Reports

THAI AIRWAYS customer review :  3 September 2009 by Steve Hayes   (New Zealand)

SYD-BKK-AKL business class. Both legs with the angled lie-flat business class seat I found this uncomfortable as I slid down when attempting to sleep. Also as I had a window seat on both legs, getting out to use the bathroom without disturbing the person next to me became awkward when trying to clamber over their legs without waking them. Service onboard was efficient, though not warm. Some of the crew looked as if they did not want to be there. No water runs at all. I had to get up and request a bottle of water as the cabins were devoid of crew after the lights went down. AVOD was OK, but with a limited choice of recent movies and only a few TV shows. I worked my way through what I wanted to see on the way to Bangkok, so I did not really bother on the leg to AKL, What did make up for it was the cost. A lot cheaper than other options I looked at.

THAI AIRWAYS customer review :  31 August 2009 by K Pardoe   (Australia)

BKK-SYD on B777. Lots of legroom in economy. AVOD, though nothing of interest to watch so listened to music instead. Menu delivered with 2 choices for both meals served. Flight crew regularly did the rounds over night with water/soft drink top ups.

THAI AIRWAYS review :  31 August 2009 by Michael Schade   (Singapore)

FRA-BKK in C class. Departure gate was part of the charter flight section of terminal 1 of FRA airport. Crowded, noisy with no lounge nearby. Pax were expected to walk to Departure B to visit the lounge (a 20 minutes walk with 2 security checks). Totally unacceptable. Onboard Champagne was served. It did not taste like Champagne, and when I asked to view the label, I discovered that it was cheap German sparkling wine, selling for 4.99 Eur at the Supermarket. Only after I pointed out that the menu stated real Champagne, a bottle was opened after some reluctance. Food was Y class served on china - the first time I experienced it on a long haul flight.

THAI AIRWAYS review :  18 August 2009 by I Donaghy   (Australia)

SYD-BKK-CNX Economy on 777-300. Flight from Sydney to Bangkok was on what appeared to be a relatively new 777-300. Flight attendants excellent, beverage service started at 10.30am followed by a good meal. Few hours out of BKK light meal served, refreshments were available throughout the flight. In seat personal Vods updated and better since the last time we flew Thai 2 years prior. BKK-CNX economy on older 777-300 light snack served on short flight. We were bused out to the plane at BKK thought this was strange as there were a lot of empty piers in the domestic terminal. HKT-BKK-SYD Economy. Phuket to BKK on A330 flight full light meal provided, left and arrived on time all flight attendants we spoke to were efficient and friendly. Bangkok to SYD economy on 777-200 the midnight flight. Flight appeared to be only 2/3 full late dinner meal served about 1 hour into flight plus refreshments, most of the cabin went to sleep. If you can sleep on planes this is an ideal flight back to SYD. Breakfast served about 2 hours from SYD cannot make real comments on FA's as they disappeared about 3 hours into flight whilst most of the cabin was asleep. Personal VOD system excellent.

THAI AIRWAYS review :  12 August 2009 by R Vignati   (Italy)

FRA-BKK-FRA First Class. Great selection of foods and beverages. FAs gave excellent service. The seats are perfect to sleep during the flight. Excellent service at arrival in Bangkok as well as on departure with private check-in and butler service.

THAI AIRWAYS review :  14 August 2009 by N Ralphson   (UK)

LHR-BKK on 747-economy; No personal VODS and only poor quality projected films that were almost impossible to see. No film choice and only low budget movies shown. Unacceptable on today's long haul flights. Staff excellent and food acceptable. Legroom excellent but lack of entertainment means we wont fly with Thai again.

THAI AIRWAYS review :  12 August 2009 by J Woods   (UK)

LHR-BKK-HKT return. The flights between London and Bangkok used fairly old 747-400s. The service on all four flights was excellent, particularly on the long flights. The staff were particularly professional in the way they handled the passenger from hell who was sitting in front of us on the return flight and who complained loudly about everything for most of the journey. All meals were very good, with large portions, and both choices were available each time. Drinks were offered frequently. Having read these reviews, I was aware we would not have seatback TVs on the flights to and from London, and was not disappointed. The legroom was very good. All flights were on time.

THAI AIRWAYS review :  9 August 2009 by M Sands   (UK)

CNX-BKK. Check in quick and staff very attentive. Boarding began 25 minutes prior to departure. Welcomed onboard the A330 aircraft by pleasant, very professional cabin staff. For such a short flight the onboard service of snack box, complimentary drinks and tea/coffee was adequate. Aircraft cabin clean and legroom very good. Would use again.

THAI AIRWAYS review :  8 August 2009 by O Johansen   (Norway)

Oslo-Bangkok with A340-600 was great. The food was very good, and FA´s great. However, I was a little disappointed about the seats, which was not as wide and flat as I had expected. Bangkok-Chiangmai was one of their old 747. I was placed close to a wall without windows, and the seats were older and more worn out than I have ever experienced. Such seats in business class is certainly not a good reputation for THAI.

THAI AIRWAYS review :  8 August 2009 by Uwe Bode   (Colombia)

Frankfurt-Bangkok-Taipei return. FRA-BKK-FRA in First Class, BKK-TPE-BKK in regional Business Class. First Class cabin is very private on their 747-400, only 10 seats in the front of the cabin, very serene and relaxing atmosphere. Great service with Caviar entree, and nice selection of main meals and beverages. On all legs I opted for the Thai or Chinese food and was never disappointed. Enormous leg room in F, comfy seat in all positions, had a great sleep on FRA-BKK leg. Good leg room on J to TPE, but found the product in general a bit outdated. Comfy seats, but recline only average on their A330, but the service was decent for a 3,5h flight. Checked J Class cabin in their 747, but F a world apart so was worth paying for it. Senator Lounge in FRA ok, not too busy, as I used the one in Terminal C. Royal First Lounge in Suvarnabhumi out of this world, excellent food, great service, very comfortable suites for each passenger or party. On the return flight took advantage of the massage, really worth trying it to cool down and relax before the 11h flight to FRA. Would fly them again on this route! No full points only because of rather average regional J Class product.

THAI AIRWAYS review :  3 August 2009 by D Pavlovic   (UAE)

VTE-BKK-DXB. First leg a very short flight with efficient service. Second leg a half empty flight with a lot of free seats to stretch out. Poor headsets and very poor entertainment system on A330 with overhead monitors every 10 rows or so. Definitely bring your own book! Crew very friendly. Thai ground staff at BKK airport very rude and with attitude.

THAI AIRWAYS review :  31 July 2009 by A Stewart   (UK)

LHR-BKK-LHR, very old 747-400, entertainment very poor. 3 children under 11 who could not see the one poor quality screen, with films not suitable for 6 Year olds to view so perhaps it was for the best. Food was okay, staff also fine, just let down by having no proper entertainment for a 12 hour flight and a very old 747 which must be due to retire very soon.