Thai Airways - by M Ritter

20 April 2007  Customer Trip Rating :

Round trip Frankfurt-Phuket Economy. We were surprised and delighted to find much more space for our knees than we had expected, which was all the more important as we had traveled both directions by night. Food was good, drinks came along with the food - I only would have wished during the night the service would pass by every now and then in order to offer drinking water. On the flight back, I was very thirsty, my call button didn't work and I had a neighbour to bother when I wanted to get some water. Check-in in Phuket caused some discussions. We had pre-registered dive luggage, and the clerk insisted that it was included in the additional free luggage for silver status. (He was clearly mistaken.) We took our winter coats out of our luggage, then it was okay. On our flight to Thailand, nobody told us that we had to go to the passport control in Bangkok before we went to the counter for the Phuket connection. (The regulations had been changed 14 days before.) In Phuket, there was no passport control on our arrival, and so the visa stamp missed in our passport. This was discovered at the check-in, and the staff in Phuket was very helpful to get that cleared (within half an hour) with the immigration officer who produced quite a stack of documents for our case.

Thai Airways - by Richard Sigournay

20 April 2007  Customer Trip Rating :

LHR-BKK Economy. No delays. Cabin crew friendly and service excellent. No seat back tv on 747-400 only the big video screen. Leg room superb & food great. Drinks were free & frequent. Night flight, so we all slept a little. IFE could be updated but the legroom in economy and all round service is second to none.

Thai Airways - by Paula Loguda

10 April 2007  Customer Trip Rating :

HKG-BKK in F. Dedicated check-in followed by shuttle to lounge w. F section where menu is presented & served. Also access to buffet in BC lounge section. Varied, appealing offerings. Several internet stations. Clean bathrooms. Spacious clean cabin and fabulous lie flat seats, huge tray table, large AV set up. Service is gracious & solicitous. Pre take off drinks offered. Food quality and quantity is excellent. Met by ground personnel who drove us to Immigration, then handed us off to 2 bellmen who collected our bags and stayed until our car service appeared.

Thai Airways - by Jonathan Reed

10 April 2007  Customer Trip Rating :

Thai Airways Input BKK-Chang Mai-BKK-NRT business class. Paid for the BKK-Chang Mai RT while BKK-NRT was part of a United Mileage Plus award. As nice as Singapore Air which we flew into BKK. I was impressed that there were nice meal services during the two short domestic flights. I deliberately selected Thai's 777 service for the intra-country flights although they also use smaller planes on these runs. The extra charge for business class on the intracountry flights was small compared to the premium for business class charged on most routes. The Thai Air business class lounges in both BKK and Chang Mai served hot food. Chang Mai-BKK flight was during the relatively short period when the new airport was used for domestic flights; because of congestion due to cracked runways we made a long loop into the Gulf of Thailand before landing in BKK; in contrast to the constant updates one gets on American flights there were no updates provided. Don't know if this a cultural difference.

Thai Airways - by Geoff Hudson

10 April 2007  Customer Trip Rating :

Travelled SYD-BKK-SYD economy. Great service on both legs. This is a very good airline. The fare was significantly below its competition. Good food and even cognac for afters ! No personal IFE on 747-400, but who cares at the fare !

Thai Airways - by Cyrille André

10 April 2007  Customer Trip Rating :

Paris-Bangkok-Hanoi-Saigon-Bangkok-Paris return. It may be 4 of the best flights I've ever taken. Good security protocol, very good services and smily on board, efficient staff, clean toilets and safe aircraft. A very good surprise for me. To be renewed.

Thai Airways - by Larry Weaver

29 March 2007  Customer Trip Rating :

Los Angeles - Bangkok. Traveled Premium Economy. Money well spent. 18 hour flight. Not a time to scrimp on seats. Extra space was a critical item in the long flight. Seats were large with a divider between them. Much more quiet than cattle class. FA were all pros with overseers insuring passengers were all right. Food was good but could use a bit more spice. Interior of Airbus 340 was excellent and way above domestic US carriers. IFE was all operational. FA all had good attitudes. I was agog at the difference in flying Thai and usual US carriers. Spoiled forever. Luggage and ticketing was flawless. Heated and chilled washcloths during the flight. Heavy silverware added class to the meal. Overall, money well spent.

Thai Airways - by F Chan

26 March 2007   Customer Trip Rating : n/a

Bangkok-Singapore-Bangkok Economy. Outbound on old A300 - really needs replacing. Cabin crew professional and efficient, if not particularly warm or friendly. Food and wine very good. A speciality with Thai is that after the meal they come round with a bottle of cognac for whoever cares to have some. Camus VSOP - not bad at all for Economy Class. Inbound on newer A330, but all reading lights not operational and my seat table had coffee stains all over it. Cabin crew somewhat more relaxed, but they disappeared after meal service, only to be found chatting and in a circle and eating in the galley. Call button was useless as nobody answers it, and I had to repeatedly go into the galley to ask for drinks. Again very good food - where will you still find beef steak and potatoes on a short-haul Asian route? No cognac service this time round.

Thai Airways - by G Pareto

24 March 2007   Customer Trip Rating : n/a

Business Class FCO-BKK-HKT-BKK-MXP. Only problem was no amenities kit on the leg FCO-BKK and quite a long delay in the BKK-HKT leg due to technical problems. Quite impressive the business class seat in the BKK- MXP leg on brand new 777. All the remaining is still at very good level and friends travelling in Economy on the BKK-MXP leg were entusiastic about the service and the seats. I use THAI due to good reputation and convenient price in business

Thai Airways - by Nigel Guest
24 March 2007

BKK-ATH Business 777, MUC-BKK Business 747. After quite a few trips in the new business class, it was quite a shock to have 2 trips in the old Business class. The Athens leg wasn’t a surprise, but MUC-BKK was supposed to be new, but the plane was changed at a late date. 777 was 2-3-2, and only 30% full. 747 was nearly full. Obviously some passengers were not happy after they got on board. The seats on the 747 were even older than the 777. Food on both legs was ok, but I get the feeling that the food in New Business is better. Maybe my imagination. IFE the old stuff. Very small personal monitors and about 10 channels, but not on demand. Hard work to be honest. With the old seats, there is really not a good reason to pay extra over economy, unless the plane is completely full. Business Lounge (Thai) in BKK is ok. Not as good as the old Don Muang one, but ok. More internet terminals and more options. Business Lounge (Lufthansa) in Munich is awful. Not a lot of choice in food/drink, internet terminals that are so bolted down no financial info can ever be read, and not particularly comfortable. LH seem to have the worst lounges (Frankfurt is not a lot better – a little bit, but not a lot).

Thai Airways - by Ralph Spring
24 March 2007

The inconsistency of FA's seem to match the inconsistency of the aircraft. Thus inflight services, electronic and human were above average on the BKK-SVO legs in new Airbuses and well below average on the pensionable B747's on the Sydney legs.

Thai Airways - by Andrew Vivian
20 March 2007

LHR-BKK I have travelled this route 5 times over the last 18 months and am a silver Royal Orchid Plus card holder (which to be honest doesn't mean much). Decent legroom in economy and a direct flight are highly attractive, as are the special prices that are sometimes available (I have never flown BA/QA as their flights seem to be permanently set above £600). Food is generally good too. However, the entertainment system on the old 747s is appalling: the headphones are uncomfortable, the projected screen image is poor (and often obscured by other people or too close/far from you) and the quality/quantity of programs available is minimal. Most recently on an outbound flight from LHR the system wasn't working correctly and my light was permanently on. I fly Thai because their flights are direct, at good times and are often comparatively good value. If they install PTVs I do not think I could fault them.

Thai Airways - by John Fairclough
20 March 2007

Bangkok to Chiang Mai and Krabi return in Business Class. All but one in A300, which are beginning to show their age, but clean and comfy for one hour flights. The other flight to CNX was in a 747-400,which seems a huge plane for such a short flight. We were allocated seats in the First Class section. How the other half live! Presumably with the plethora of low cost airlines plying the Thailand domestic market these days, THAI need to keep standards high to justify the price premium, and it shows! Food excellent. Just one quibble. Why is their no beer available on these flights, nor in the domestic Royal Silk lounges?

Thai Airways - by M Roberts
20 March 2007

MEL-BKK-MEL. Both flights were on new 777 aircraft. Seats relatively spacious for economy, arranged 3-3-3 and equipped with large on-demand video/audio system - although it does tend to freeze quite often. The flights were around 50-75% full on both legs, so everybody got to spread out across the cabin and several window rows towards the back only had one person for 3 seats. Food outbound was good with a choice of lamb and fish for the main meal. The return leg was not as good with a omlette style breakfast and a hot meal pork/fish choice before landing. Crew were friendly and attentive with one lady who was a notable exception.

Thai Airways - by Steven Mathers
20 March 2007

LHR-BKK-CNX-BKK-LHR. Flight 1 started out really well at LHR when I was upgraded to Royal Silk class for the first leg of the trip. These 180 degree, but angled seats are great in most ways, but I still sleep badly in them as the amount of slide on the angle is too great for me! I would prefer slightly less flat and more raised feet to be honest! I could not fault the crew or the food which was uniformly excellent. Flight 2 was my connecting flight to Chiang Mai for which I had paid domestic business - the old airbus c-class is tired and looks in urgent need of retirement. The crew were good and attentive during a 80 minute technical delay onboard, serving snacks and tea/coffee when needed and inobtrusively. Flight 3 was my return to Bangkok - this time the plane was a 747 and I landed seat 1K, which is actually a first class seat, my first time in these new seats and, though it was only 55 minutes inflight, at least I got to experience them! Flight 4 was my homeward leg and I stayed "down the back" in the regular economy seat [being a gold card member I got my requested aisle at least] and surprisingly I slept better there than in royal silk on the way out. The legroom in TG economy is always good [maybe due to the lack of IFE boxes under the seats!] but the drawback is that very lack of IFE - the big screen is pretty much a dinosaur now. Add to that, Thai switch off the screen for the middle 8 hours of the flight!! I woke up and had 3 hours to wait till the final movie came on - luckily they did not turn off the music channels. For economy food the choice was standard, the food good. I love the touch what the ladies get an orchid each for arrival!

Thai Airways - by Ayudh Nakaprasit
20 March 2007

Bangkok to Auckland. A346 comfortable. Royal Orchid Service was faultless. Crew charming and gracious. Food and drinks top quality. Breakfast service started exactly 1.5 hours before landing at Auckland. Maximised my sleep and arrived feeling refreshed.

Thai Airways - by Michael Kasberg
20 March 2007

Munich-Bangkok-Munich in Royal First. First leg was in a new A340 and very comfortable. 8 seats but only 6 were taken. We were served by 3 FA`s and the service was prompt and good. Thai has very nice new porcelain in First and Business Class. Also the new forks and spoons look interesting, but they are unpractical. IFE was ok, but not as good as of other Asian carriers. Check in at Bangkok was fast and comfortable. The new First Class lounge is much more spacious than the old one in Don Muang with many separate rooms. We were escorted to the aircraft in golf cars, the way to the pier was extremely long. Flight to Munich an older 747-400. This time from 14 seats 10 were taken but we only were served by 2 FA`s. For two hours I did not see one of them. Later I heard that Royal Executive was fully booked. It was a daylight flight, but for the first time in Thai Royal First no caviar was served. Food was good but as I found very often with Thai flights the choice of white wines is boring (one Chablis and one french Sauvignon Blanc). IFE in this older aircraft was very poor, no video in demand. As in the past it is like a lucky draw what kind of aircraft Thai uses and how comfortable the flight is. Service is always good and friendly but not as warm as with MAS or SIA.

Thai Airways - by Kurt Müller
20 March 2007

My wife flew out on TG 521 from BKK to MAA the other day. Flight full and departure delayed by about 40 minutes (waiting for connecting pax). To her dismay (she is Thai) there was no Thai food on the flight. The FAs were apologetic but told her that as the flight was headed for India, there would be only Indian food. What kind of logic is that? She is now looking forward to the return flight which, by the same thinking, should provide only Thai food. We shall see.

Thai Airways - by T Jarvis
9 March 2007

BKK-CNX, CNX-BKK, BKK-HKT on A330, 777-300, and A300 aircraft. Complimentary snack boxes served on all flights from professional cabin crew. On one hour flights, crews were very available and came around several times with water, juice, coffee, and tea. Aircraft comfortable for short-haul, however lack PTVs, which may be a bit of a pain for long-haul flights. A300 has seen better days, but perfectly fine for short-haul segments.

Thai Airways - by Mike Tabley
6 March 2007

MEL-BKK-MEL Economy. We were spoilt on the outward leg with only about 50 passengers on a 777. The check in was a breeze. Inflight service, food, and entertainment were the best I have encountered. The only downside was the check in at BKK - with queues of over 800 people and only 14 checkin counters (2 hours queuing in all). They had to hold the flight because of the check in delays.

Thai Airways - by S Cossins
3 March 2007

Bangkok - Colombo Business Class. Only about 6 passengers in business. The staff extremely attentive. Food was good, , seating/legroom fine (for a short 3 hour flight) and IFE working. A few negatives - the new check in system at BKK seems very slow. All first and business passengers check-in from a different section from economy, there just didn’t seem to be enough staff. A 20 minute plus wait to check-in isn't acceptable. The lounge was OK, nothing special for a 6 month old airport, very busy and average food.

Thai Airways - by Paul Nesbitt
1 March 2007

I have travelled first class on Thai three times between BKK and LHR in the last 3 months. I cannot fault them for service at the new BKK airport and the crew onboard. I have read comments about the seats and lack of privacy - if you see that Thai only have 10 seats in first as apposed to BA's 14 then the need for privacy screens is greatly reduced. The AVOD is great just a shame no noise cancelling headphones. The one really big let down is the catering out of LHR - sadly as a Brit its what we have come to expect, but its letting the Thai First product down.

Thai Airways - by Stephane Gallon
28 February 2007

CDG-BKK-SYD-BKG-CDG First Class. New configuration B747-400. Fast and efficient check-in everywhere. Lounges ranged from average (CDG, AF contact lounge), nice (SYD, Air New Zealand lounge) to very nice (BKK) where we found almost overcaring staff and luxurious shower rooms (anyhow, not so hot water and poor pressure from shower). BKK spa lounge was closed each time we tried to visit it. No particular problem at BKK new airport. We did not use the golf-cart-like drive offered to First class passengers to and from plane, and prefered to walk the short distance. In flight: seat OK but not on par with SQ or new AF (less intimacy: lack of screens between passengers). IFE OK. Nice 'Elle pour homme' pyjamas. Main drawbacks: wines were the same on all flights, and food selection was almost the same (had 4 times the same appetizers, for instance ; same problem in economy where a colleague of mine underwent rice meal after rice meal); after meal service we had to deal with a 'help yourself' bar instead of 'seat service'. Staff disappeared for hours. Luggage delivery OK excepted on arrival at BKK (bags tagged First class at CDG were delivered among the last ones, as mentioned on a previous review! Paris staff obviously should attach the Star Alliance 'orange priority tag', and not only the 'TG First class sign'). Good deal for the price paid, but not the flawless product one should expect from airlines on such long journeys.

Thai Airways - by J Clement
26 February 2007

FCO-BKK-PER. Last leg of a Star Alliance round the world ticket. Starting with the positives, the leg room on the Rome to BKK segment was excellent, and welcome on board both flights was very friendly. Aside from this, the flights were disappointing. I had ordered gluten free meals, which were duly served with fresh bread rolls (ie not gluten free). About the worst gluten-free meals I have ever experienced - from the stale rice crackers to the rubbery eggs (if that's what they were). We were seated near the stairs to the top deck, adjacent to the galley. Midway through the flight (a night flight), a large group of passengers began milling around the stairs, some sitting down in the stairs chatting and blocking access for around three hours. This effectively prevented us from sleeping, not to mention the saftey issues. Yet none of the cabin crew asked any of the crowd to move on. In addition, as there was no drink service after dinner, the galley became an open kitchen, with a line of people constantly getting drinks, with the light pouring out onto those unfortunate enough to be seated next to it. The flight to Perth was shorter, but poor leg room, incomprehensible announcements from the flight crew. Coupled with poor IFE and tight leg room on the A330 to Perth, we were very disappointed by Thai, and would not fly with them again.

Thai Airways - by Pedro Gil
26 February 2007

ZRH-BKK Return business. Food and crew were excellent. Great plane (A340 fantastic AVOD, but new seats are poor! Thai new business class seat is angled-lie flat. It's not as bad as the new Swiss business class seat (which is probably the most unconfortable business seat in the air) but it is impossible to sleep confortably when fully reclined as you keep sliding down and pressuring your feet against the floor. Arm supports in seat are not at the same level (which is bizarre!) so if you want to rest your elbows in seat arms you end-up bending your back to one of the sides.

Thai Airways - by Steve Osborne
26 February 2007

LHR-BKK-LHR Economy class B-747. Aircraft seemed dated with tatty interior. I had no sound on my IFE. Food was on way out, but good on way back. Much better experience on the return leg. I do wish Thai would update their ageing aircraft.

Thai Airways - by K Kanjanavasoontara
13 February 2007

JFK-BKK This was my 6th time on this route with Thai. I used to choose Thai only because of their direct service to Bangkok. Inconsistency of service on board and check-in at new Bangkok airports were among the most scary thing I would think of traveling with Thai. My latest flight with them was great (3 out of 6 times having good experience traveling with this on this route), FA knows their jobs well and delivered superb services during those 17 hours on board. Drinks and snacks available at all time in the galley at the back of the plane, thanks to my check-in staff that gave me the last row seat on this flight. Noise were definitely unavoidable from FA in the galley as they always make joke to each others and even sometimes gossip passengers, but I was quite OK with it trading off with their smiles when serving passengers and responding to all passengers' request. Food was ok but not that great and all 3 courses of Thai foods were not really Thai taste (not to mention the spiciness of foods, but taste in general were not Thai at all). IFE was great with wide selections of movies and games. Seats are very spacious as economy class compared with other airlines like LH or SQ (4-5 inches from my past experience with these 2 airlines). If Thai could maintain their level of services like this flight on every of their flights (especially on this New York route), I won't be reluctant to fly with them again.

Thai Airways - by Jane Harris
8 February 2007

SYD-BKK-LHR, ZRH-BKK-SYD in C class. Best way to describe the service is inconsistent. The new style seat in C was acceptable but difficult to sleep in due to the angle and unfortunately the last leg from BKK to SYD was in the old style seat which was impossible to get comfortable in. The food in all cases was outstanding. The presentation and choice was superb but the service sometimes let it down. On all flights, we did not receive a smile from the FAs - they did not seem warm even though they were efficient and attentive. The new Suvarnabhumi airport was a nightmare as we had to queue for over an hour for transfer boarding passes as for some unknown reason the flight from BKK-SYD was not open at our time of checkin at ZRH. There was no priority for First or Business class in the queue. There seems to be a lot of space in the new airport but with everything concentrated in one area. The lounges were adequate if a little small for the capacity they are required for but the showers and toilets were outstanding. Overall a little inconsistent but the food and AVOD worth it.

Thai Airways - by Norman Sutherland
5 February 2007

MNL-BKK-MNL Economy. Got a very good deal on the ticket. Turned up a bit early in MNL and managed to get on the earlier flight, no problems. Aircraft was a rather old A300 with not the most spacious seating. On- time departure and arrival. Excellent Drink and Meal selection for Economy with very good cabin service. Only gripes really were the rather poor selection on the inFlight Entertainment System and bussing the passengers on what was an on-time arrival in BKK - rather strange at the home-base for Thai with what appeared to be many free gates at Suvarnabhumi. The return journey was equally good and again on-time.

Thai Airways - by Ross Buchanan
5 February 2007

SYD-BKK-CPH, LHR-BKK-SYD in Business Class. Very good flights. Arriving in Bangkok we were bussed to terminal. BKK to CPH business class passengers seated in old style first class seats which fully reclined, and were better than trying to sleep at an angle on the new style business class seats. Departure for return flight from LHR was the usual Terminal 3 shambles; but checkin and lounge were fine. Arrival for a stopover in BKK was smooth but it was a long walk from the plane to immigration, and bags came out after 5 minute wait. Leaving BKK is a dream; a porter collected the luggage from the car; went straight to dedicated (and empty) checkin counter and then down escalator to lounge (with a quick stop to pay 500 baht departure tax); it would not have taken 3 minutes from car to lounge ! Food on all flights was good; cabin staff pleasant and attentive; IFE had good selection. All flights were full, and this is not suprising as Thai provide a good value alternative to other carriers to Europe.

Thai Airways - by Jean-Louis Vergaert
1 February 2007

Bangkok-Jakarta Business. The dedicated check-in area is superb, a few steps for immigration and then a few miles walking that airport. The Thai lounge in concourse E is nice, but strangely does not do boarding calls or even have a TV screen showing the flight departure. A330 is roomy, clean, seats are very comfortable for a 3 hours flight, and space between is very generous - but the footrest are too short. Delicious pre-take-off champagne at 8:30 am, but food below average. On many aspects Thai Airways is a very old-fashioned airline

Thai Airways - by N Riva
1 February 2007

DPS-BKK-FCO. DPS-BKK on ageing A300-600 which seen better days - very attentive crew and good food on board, seat pitch good, but seats very narrow. BKK-FCO on old, shabby 747-400. Lucky to have exit row with unlimited pitch - no PTV on board as usual on THAI aircraft, although full night big screens kept off for most time of flight - only one movie showed. Crew and food good.

Thai Airways - by Bradley Montag
1 February 2007

Having flown Thai a few times in the last 12 months, I must say that the best way to describe them is inconsistent. Ground and air crew can be surly or extremely polite and professional. Onboard features are inconsistent. The new fleet (A340-600 and 777-200ER) I have flown on have been impeccably clean, with bright, new and modern furnishings. Fantastic entertainment systems (AVOD) and even things such as mood lighting. If you find yourself on the tired 747-400 fleet, it is a different experience, worn seats, no personal IFE, and a generally untidy cabin. One consistency is their excellent in-flight meals and fantastic legroom (34") for economy.

Thai Airways - by Mike Leigh
26 January 2007

LHR-BKK. Delayed on way out with little explanation, that aside, could not fault the staff. Really goodleg room in economy and food was fine. But, they must upgrade to PTVs in the back of all seats, as trying to watch a film from a screen down the plane is ridiculous- plus only one film shown on a 12 hour flight. If you choose a night flight then fine, but if you are wide awake- take a big book!

Thai Airways - by Ravi Murthy
26 January 2007

Business Class LAX-BKK and BKK-BOM. LAX-BKK was surprisingly ordinary. Check-in wasn't smooth. Long line for Business in LAX, no passengers waiting for Premium Economy check-in. Would not allow Business passengers to check in the Premium Economy line! So Business passengers waited in line while the ladies working the Premium Economy counters were chatting amongst themselves. Food OK. New Business Class seats, but my feet were touching the seat back in front of me when in full recline position. Flight attendants were attentive - big change from typical Business Class on Delta or Northwest. BKK-BOM was horrid! Departure was delayed by 90 minutes. We had a bus gate in BKK! Ground crew did not allow Business passengers to board first or through a separate doorway. So there was a big crowd in the aisles. Food was entirely forgettable. Disappointing overall experience because Thai Economy has been much better than most other airlines. I will fly the return route in about a month's time. If I have a similar experience, I may no longer be flying Thai Airways.

Thai Airways - by Tim Longdon
19 January 2007

BKK-KWI in Business. Checking in at BKK is great now, in the dedicated Royal Silk area. The lounge (I use the C councourse one, and I notice the opposite one is almost ready to open). Food is shockingly bad in the lounge, but it's free so who cares. Suspicions were raised when I checked in and was told the flight would leave from gate C2A. I was to be bussed to the plane, crammed into the bus along with everyone else. The plane departed late (of course - when buses are used). Inflight meals were fine, no amenity kits as usual on Thai flights these days. The late departure consequently led to a late arrival in Dubai and we were told we could leave the plane only for 10 minutes. I left, and returned to the gate 15 minutes later, and was told to come back in another 10. Then was let into the gate, and waited a good 20 minutes. On boarding the plane, there was then another 20 minutes wait before it started moving. To be honest, I'd rather they be truthful about the length of wait so I could hang out in the Star Alliance lounge with a drink and a newspaper - next time, I'll ignore any timings they give. Dubai to Kuwait was also uneventful, and the food atrocious as always on Thailand to Middle East flights. However, the wine wasn't bad and they came around often with it. Just what you need as you're about to spend 4 weeks in a "dry" country. On arrival in Kuwait, the queue for visas on arrival was longer than usual. However, the luggage had only started coming out when I arrived. I waited almost until the end, wondering where my "priority" luggage was - then noticed in the distance a number of bags on the floor. However, that's more to do with the total lack of airport operating knowledge by the Kuwaiti airport authorities, and nothing to do with TG.

Thai Airways - by Antoine Chalhoub
19 January 2007

NRT-BKK-AKL Economy. Cabin crew were acceptable but inattentive - the Japanese flight attendants were among the worst Japanese flight attendants I have ever seen in over 30 years of business travel. Thai has gone downhill and now I will try my best to avoid Thai on all business and leisure flights. Finally on leaving plane, cabin crew were joking with each other and did not even wish passengers goodbye. BKK-AKL was slightly better. Still service was sometimes inattentive.

Thai Airways - by Nick Fenton
19 January 2007

LHR-BKK-MEL, SYD-BKK-LHR. I found the space on Thai air excellent. Being 6'3 I was very relieved to find in economy there was plenty of legroom even for me. The seat pitch was excellent. The flight staff were good and meals were the best I've had on a plane. However, the IFE was atrocious, and only from BKK-MEL did I get a proper IFE system WITH ptv. If you are lucky enough to have one of those planes, you won't get a better flight anywhere!

Thai Airways - by Warwick Taylor
3 January 2007

LHR-BKK-LHR 747-400 Economy: what can I say but excellent all round, I'm 5/11 and the room available was fine and not cramped. Service was second to none, they couldn't do enough for you. Only gripe was the IFE is dated with just single screens so you have to watch whatever is on that particular scheduled flight. So happy with them I'm flying with them again in February and have joined there frequent flier club.

Thai Airways - by Johan Olsson
31 December 2006

CDG BKK return in Economy. Wonderful flights. On time, great legroom, great food, excellent attentive service. It would be nice if Thai could upgrade their inflight entertainment system on the 747-400s.

Thai Airways - by Bruno solnik
20 December 2006

Flew 8 segments on TG First in the past three months, including 4 BKK-Europe with new seats. Seats outstanding. AVOD offers huge selection of recent movies and works well. Food top-quality and plentiful. Clearly TG spends a lot of money on food and wines. BKK-CDG yesterday I had excellent caviar, followed by lobster salad, choice of four main dishes (plus the dish I had selected in advance from 21 dishes), etc. Even though the flight was full, I got the option of tasting three main dishes. You get escorted from when you check-in curbside to the moment you take your taxi after the flight. In BKK, they have TG porters dedicated to F pax when you arrive and escort you thru private check-in, immigration counters and then to the F lounge by buggy. Altogether a great F product. Transiting in the new BKK airport can still be not-so-pleasant as it is unfinished.

Thai Airways - by Daniel Budzisz
20 December 2006

The magnificent, new 777s which are servicing BKK - MEL route are a very much appreciated replacement of those archaic MD-11s, and 747s. Economy seats are comfy, spacious, and have large touch-screens, which show an abundance of on-demand entertainment. As always, the food is edible, liquor ample and quality, and the service continues to be unrivaled by anything else that flies from SE Asia into Melbourne. Fabulous service.

Thai Airways - by Benito Alvarez
15 December 2006

MAD-BKK-HANOI-HO CHI MIN-BKK-DENPASAR-BKK-MAD. MAD-BKK and BKK-MAD on 747-400, other legs on A-00 all in Economy. Planes a bit outdated specially the A300, but service, meals, confort and punctuality excellent. I strongly recommend this airline. Not very good IFE, no PTV, but I had the time to enjoy a good book, take several naps, and to enjoy good inflight meals.

Thai Airways - by J Werner
10 December 2006

Have just returned after flying Thai (economy) for first time-Syd-Bkk- Lhr/Lhr-Bkk-Syd. Have previously used QF/BA,but after a couple of nightmare flights cramped up in rear of economy, decided to try Thai because of the extra leg room and competitive price. I was pleasantly surprised-there is indeed more room to move,34in pitch, and wider aisles to make moving around much easier, plentiful clean blankets and pillows, FAs on 3 of sectors were excellent, couldnt do enough for you, multiple drink rounds, peanuts with drinks, very edible meals, hot towels ,FAs constantly cleaning toilets. Arrival and departure times to minimise jet lag, On-line check in allowed us to pick our seats on each leg with no problems. The only negatives I found were use of old planes, on these long haul routes. Some seats needed maintenance, difficult to see movie on big screen, limited entertainment available. To echo a previous comment here, I felt Thai were quite lax with their safety demo, compared to Qantas and BA. A very scratchy poor quality video was shown prior to task off. It was quite difficult to hear and indeed ,few people were taking any notice ,including the FAs,who were chatting and laughing amongst themselves. In fact most announcements over the PA system were unintelligible. I would fly TG again for the extra leg room and the very attentive FAs, but must say i felt safer flying Qantas/BA, for their tougher safety standards and feeling that their crews could better be relied on in an emergency, even if their hospitality skills are at times lacking

Thai Airways - by E Forsman
4 December 2006

Stockholm-Bangkok-Stockholm in economy. Outbound a very good flight indeed, good meals and service. Upon arrival BKK new airport waiting time for baggage approx 45 minutes. Return flight - luckily I was early for checkin, it took exactly 1 hour from entering the terminal until I was checked in. Very long queues and not all TG check-in counters was staffed. Immigrations was fast but long queues at security control entering the departure pier. Onboard service not so impressive compared to inbound flight, food of medium quality and taste. Fairly fast service as departure is 0045hrs. Most disapointing that cabin staff not seen in the cabin serving water.

Thai Airways - by Annette Smithson
3 December 2006

Economy Heathrow to Bangkok. Flight three days later to Phuket and vice versa on return journey. Thought that the cabin crew on both the long haul flights surpassed themselves (two short haul flights were fine as well) - the whole crew did not stop working offering cold drinks at every opportunity, sandwiches etc. Comfortable seats allowing sleep, wasn't bothered about lack of seat back screens. Orchid presented at end of outbound flight was a nice touch. The cabin crew of this airline could teach many other airlines a thing or two about service. Excellent throughout.

Thai Airways - by Simon Albury
27 November 2006

Business Class BKK/LHR for the first time via new airport. The THAI business class check in is superb. A bell boy collects your luggage at kerbside and after a few paces you are at the dedicated business class check in where you can complete check in while seated. A few more paces to the airport tax payment and immigration and straight to an escalator which goes down to the excellent business class lounge. This was the best check in experience I have ever experienced. Flight service was good too.

Thai Airways - by Brian Noad
21 November 2006

SYD/BKK/ZRH return First Class. All excellent flights with superior cabin service on Thai Airways. New Bangkok International Airport somewhat overwhelming there are moving walkways to assist long walks to gates. Very difficult for elderly or infirm passengers, but TG ground staff helpful. TG First Class lounge very big its a shame more Thai culture not used in design, with cheap appearance in fit out. The airport's massive glass structure make for very hot conditions even on early morning flight departure. Duty free shopping variety reduced compared to old airport. Gate C seems to be departure for most international flights. All metal structure makes seats at Gates very uncomfortable and cold to sit on. You need to get to know this airport just to get around. Baggage transfer worked well on all sectors. ZRH Airport excellent no hassles. On return confusion at Sydney Airport due to lack of immigration counters being open late at night. . Baggage on all sectors received priority, most welcome.

Thai Airways - by Norman Sutherland
21 November 2006

BKK-MNL Business Class. Unfortunately an older A300, - not great seats, and no personal video - but not such a big problem on a 3-hour flight. Great food and very good selection of drinks. Excellent cabin service as always from Thai these days, but where did they get that cutlery? The forks and knives provided are almost impossible to hold properly - very pretty to look at - completely useless to eat with. On time departure and arrival. Sadly the worst part of the journey now is the Airports - MNL has always has been'difficult', well at least for the past 25 years, but the new Suvarnabhumi has some way to go to match the relaxed passenger experience of its predecessor, Don Muang. I certainly hope the Airports Auhority haven't paid the final installment to whoever or whatever designed that place - not impressed.