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Thai Airways International Passenger Reviews and Thai Airways Customer Trip Reports



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Thai Airways Customer review :  15 August 2013 by C Chun    (Thailand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-SYD. MEL-BKK. Flight out was on 747-400 and we sat downstairs in the mini cabin 2x2. The older crew were professional but lacked the warmth that one associates with Thai hospitality. You felt like they were just going through the motions. The food was pretty mediocre but overall, it was a comfortable day flight. I was a bit worried about the noise from the kitchen next to our cabin but we didn't hear anything. Our flight back out of Melbourne was much more enjoyable - better aircraft (777), crew were attentive and smiling and the food was surprisingly very good. I think it's the best meal we've had on Thai. One thing we did notice was that the seats were not as flat as on our outbound flight. Not sure if they have 2 generations of seating or maybe our seats weren't working properly? The inflight entertainment had to be re-started a few times. Overall, Thai is good value for money though the lounges are pretty standard.



Thai Airways Customer review :  6 August 2013 by U Bode    (Colombia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok-Hong Kong on 747-400 in First. Initially I did not want to book F, but the Price was only 100 Euros over Business and 200 Euros over Economy, so decided to pamper myself. Pre-booked meal (Scallops) which was ok, but not too special either, maybe I should have opted for the meals offered in the Menu. The starter was very tasty though. Beverage selection very good, Dom Perignon as welcome drink. Not the newest F Cabin, but very spacious feeling and I really enjoyed the rather quick flight. As I flew in from Frankfurt into Bangkok I could use the Royal First Lounge which is always a very special treat. Had time enough for the 30 minutes Neck and Shoulder and Feet massage, simply very relaxing. Also used the shower facilities there and started refreshed the leg to HKG. Overall very recommendable, especially as the Price was extremely competitive.



Thai Airways Customer review :  1 August 2013 by M Abbott    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Long weekend in BKK. Unfortunately my wife was taken unwell whilst we were there and the doctor didn't want her walking about on our return trip to SIN. Obviously we hadn't requested assistance at time of booking as didn't know we'd require it. No need to have worried - Thai did a great job whistling up a service agent with a wheelchair at Suvarnabhumi, and called ahead to Changi so there was a wheelchair waiting at the gate there too. Well done Thai, very impressed and genuinely grateful for the care shown to my wife.



Thai Airways Customer review :  29 July 2013 by O Muller    (Switzerland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZRH-BKK-HAN and back BKK-ZRH. Intercontinental flight on A340-600, BKK-HAN with A330. Smooth check in ZRH but the Panorama lounge they use in the midfield terminal is far less comfortable than the alternative Swiss lounge in the main terminal. Kindness and attentiveness of the FA were exemplary. Food was good but not outstanding. The seats are not as bad as such on the A340 but one keeps wondering why they have not gone straight for the flat bed option instead of this 170 degree version. On the A330 seats were old style with a touch of being worn out. No food choices, which is surprising for C Class. Lounges in BKK are very comfortable. IFE comprehensive.



Thai Airways Customer review :  25 July 2013 by D Heath    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt - Bangkok, TG 921. Great flight, on time. Flight attendants excellent and food great. Overall an excellent flight.



Thai Airways Customer review :  23 July 2013 by Charles Kennedy    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-BKK: kudos to Myanmar Airways International with whom I was booked on this route - their flight was cancelled and I received a very gracious email from their station manager in SIN the day before travel with an e-ticket on Thai Airways attached. Check-in for the Thai flight was very slow, comically so, but after that everything went well - boarding was very quick and efficient despite the full load on a huge Airbus A340-600 in full long-haul configuration (8F/60J/199Y) - must be a treat to fly short haul in a flat bed. Even in economy, the product was impressive, with generous seat pitch (34"), on-demand entertainment and a full hot meal service despite the short flight time (less than 2h). Cabin crew were incredibly kind and friendly, flight was smooth and landed on time. Immigration was very quick, under ten minutes, and bags arrived pretty soon. I'm not a huge fan of the aesthetics of Suvarnabhumi airport but it is very functional. Have never had a bad flight with this airline and for me their spotless record remains unblemished.



Thai Airways Customer review :  22 July 2013 by Nicholas Broun    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TG486: Perth to Phuket. Excellent flight to Phuket, flight was on time, the in flight service was incredible. The food was delectably delicious and the drinks were great, very kind and attentive flight attendants who catered to our every need. The seat was excellent, it reclined to a flat bed on an angle of 170 degrees, blankets and pillows provided. Movie choice was good. TG485: Phuket to Perth. Again a good flight with Thai Airways, a night time flight (12.30am departure), flight attendants served dinner and quickly cleared allowing passengers to go to sleep. Fruit and sandwiches served for breakfast.



Thai Airways Customer review :  22 July 2013 by Jason Kinder    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew FRA-BKK-MNL on July 12/13. A380 flight out of Frankfurt excellent, highly recommend upper deck economy if you can book your seat in advance. Small cabin, great attentive service. A330-300 from Bangkok to the Philippines was once again warm Thai hospitality, first time using them, wouldn't hesitate to again.



Thai Airways Customer review :  20 July 2013 by Tony Hall    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-BNE business. Boarding was problematic as the air bridge was not working and we had to be bussed to the aircraft. This delayed boarding and subsequently departure. As a result, I missed out on the offer of welcome drinks, magazines etc and had to request them specially. However, these and other shortcomings that I reported to the FAs were promptly and pleasantly rectified. The seats are not flat bed and seemed on the narrow side but I was able to get some proper sleep. Food and drink were good.



Thai Airways Customer review :  20 July 2013 by S Wilson    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-SYD-BKK Business Class on 747-400s as part of a longer itinerary from LHR to/from NZ. In both cases placed in upper deck of 747, which was a quiet, but pleasant cabin. At BKK it is always a delight to be able to use the Royal Orchid Spa in advance of flying C Class on TG, and that proved to be exceptional, although the lounges themselves are looking tired. Boarding was reasonably orderly, with a warm welcome. The angled lie-flat business class seat was fine for the SYD-BKK afternoon-evening flight, as it is comfortable for relaxing, reading, watching movies and snoozing, but found it difficult to get much of a sleep on BKK-SYD, between the cabin being too warm and sliding down the seat. Service from cabin crew was friendly and efficient. The meals were adequate, although not outstanding. All but one of the main courses and desserts were mediocre, but the starters and range of drinks were quite good. Inflight entertainment system had a wide range of movies and reasonable TV and music selections, enough to keep me occupied. Only downside was an excessive level of high volume announcements, so loud that it is deafening through the headphones. Thai's Business Class is ok, but the angled lie-flat seating has had its day, and it could do with a bit more effort in quality of catering (certainly the quantity and range of choices were reasonable), which would complement the excellent cabin crew.



Thai Airways Customer review :  20 July 2013 by Tony Hall    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BNE-BKK economy. A day flight. Boarding was early and departure punctual. The catering and IFE were up to Thai's usual high standards for economy but the seat pitch was not their normal 34”inch but significantly less and felt cramped.



Thai Airways Customer review :  16 July 2013 by Hoang Van Hiep    (Vietnam)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TG 561 from Hanoi to Bangkok on June 28th. Staff performance is low, they seemed to be very stressed since the flight was full due to summer holiday. Food was bad and cold. Alcohol drinks only on request. They were stressed if you asked for immigration applications. No inflight entertainment. Even though we came in on an A330 we had to stop at a parking position on the field and be taken by bus to the terminal. They built an airport for 45 Mil. guests/year and we have to travel by bus.



Thai Airways Customer review :  16 July 2013 by H Davies    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to BKK return. First time back on Thai since the upgrade of entertainment. Much better now. Seat didn't feel any different than before, still standard economy seats (hard and cramped). So until I can afford to turn left instead of right on boarding then I will just have to live with it. FA's all good. Food was very nice, particularly liked the prawn pad thai on return leg. Beverages bought round on a regular basis. Overall very happy with flight and aircraft.



Thai Airways Customer review :  11 July 2013 by D Heath    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business class, MEL-BKK-FRA-MAN. Excellent all the way, FA's attentive and responsive to requests. Food great. Bangkok - Frankfurt on A380, great flight, absolutely no problems, lounges excellent. Great flight.



Thai Airways Customer review :  8 July 2013 by L Robin    (Thailand)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BKK-DME-BKK, Business class, day flight. No flat bed still on this long haul flight. Food same as economy class served in aluminium container. Staff not very friendly.



Thai Airways Customer review :  8 July 2013 by N Goodchild    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Bangkok, flight out 22/6/2013 return 6/7/2013, flight 916 and 917. Great company to fly with, planes are clean very comfortable. Staff are willing to help. Food was the best we have had.



Thai Airways Customer review :  4 July 2013 by Osman Lee    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying from BKK-FCO, FRA-BKK on Thai Airways was an excellent experience. Flight crew always smiling, sincere and attentive. and the ground handling was superb.



 


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