Thai Airways International Passenger Reviews and Thai Airways Customer Trip Reports

LHR-BKK-LHR return trip. Flew economy on A340-600, daytime flights both legs. The service on the trip out to BKK was great, choice of 2 good meals and a couple of additional drink requests I made were provided. Seats comfortable for me, but I'm only 5' 7" and looking at the space under the seat taller persons may find leg room an issue because of what I presume is the entertainment system box under the seats. Movie choice I found good. Return trip a bit disappointed, they ran out of 1 of the meal choices, apart from this the staff were excellent and could not be faulted.

30th July, 2012. My daughter and I flew from Melbourne to Bangkok with a further connection to Mumbai. While on the flight from Melbourne we realized our boarding passes for the next flight had been booked for TG317 erroneously. This flight would take off for Mumbai two hours before we landed at Bangkok. We brought this to the attention of the cabin crew who requested us to wait until we were nearing Bangkok when the pilot could contact the ground staff. The crew were extremely helpful and polite and assured us that everything would be sorted out. Later, on contacting Bangkok we were told our Mumbai flight had actually been cancelled, but again the crew assured us that Thai Airways would put us onto the next available flight. On reaching Bangkok Airport we were met at the gate by a ground staff who informed us we had seats on the Bangkok Airways flight to Mumbai. He escorted us to the check-in counter and assured us our baggage would be identified and loaded onto the flight with us. We did in fact reach Mumbai with our baggage intact. Cabin crew and ground staff were efficient, helpful and polite. I will definitely recommend Thai Airways.

SYD-BKK-SYD - Boeing 747-400. Was very sceptical about using Thai after they changed back to the 747 from the A340-600. After boarding got a surprise by seeing PTV in all the seat backs. Thai have refurbished these old planes. Very good Thai food and service. Plenty of leg room. Cant complain about anything this trip.

LHR-BKK-DPS Return. Very efficient check in service at LHR. On board the service was good and the food and beverages excellent. On arrival at LHR the presentation of an orchid to passengers was a lovely end to a very enjoyable flight. The only fault I could find was that the seats were quite hard and I ended up sitting on my pillow to make it more comfortable. The legroom and seat width however was generous and I would certainly choose Thai to fly that route again.

Heathrow - Bangkok, A340-600 Business Class. Was ready to be very disappointed after the reviews on here for Thai's business class, but maybe I got lucky. Friendly check-in quick with no queue at all. Thai use the SAS lounge at T3 which was better than expected with views outside and half decent food and drink. On boarding was impressed with the space. Outstanding food - couldn't eat it all. Crew were smiling and helpful at all times and brought a tray of drinks at least every hour through the night. As for the seat, I am 6ft2/1.88m tall and didn't have any issues with it. I agree it's not completely flat, but it is still comfortable for sleep and Thai was about half the price of BA/Qantas for this ticket so can't complain at all.

Short trip SIN-BKK-SIN. Outbound leg on a B777 in regional config'. Coming back an A340-600 in full long haul config'. TG tickets seem cheaper than SQ at present on this route and both flights were full. Seats fine for regional flights but still don't rate them for long haul as a bit narrow and noticeably sloping when "lying flat". Service fair, although the crew on the outbound leg weren't totally on the ball. Food on return leg was very good - special menu over Aug 11-13 weekend due to Thai public holiday. Did not use IFE. TG lounges at Changi and Suvarnabhumi both OK. Boarding at Suvarnabhumi somewhat chaotic, as usual!

Brussels-Bangkok-Denpasar. All four flights were excellent. Great service, food and wine. Travelled from Paris, first part of the trip done with Thalys from Gare du Nord (price was much cheaper from Brussels then from Paris). Very good alternative for Parisians to fly from Brussels rather than CDG. I found business class configuration very spacious (B777 have 2-2-2 layout whereas almost all other companies put 2-3-2 configuration). Honestly the seats are not the best, although it's possible to find a comfortable position there is a lack of support for legs. However I had about 6 hours sleep on longest flights. Very good meals, great presentation and service. Very good selection of films and music. Used Royal Orchid SPA in Bangkok during layover - very good!

As a couple travelled Melbourne-Phuket return. Arrived at Phuket to be advised that we are not sitting together and that the flight was full, after nearly an hour of getting nowhere, we decided to upgrade to business class (at a cost of course). At least we got to sit together. Must say though not impressed with the business class set up at all, we were in a row of 3 seats with only 2 storage pockets in front, secondly, seats were very uncomfortable and poor setup of facilities. Food was very ordinary, drinks only offered during meals. Don't think we would travel with Thai until they at least upgrade their airlines on busy tourist destinations.

Brussels - Bangkok-Denpasar in Royal Orchid (business) class. Very good overall experience; excellent service from the crew on all flights. Very good and tasty meal service; I used their online booking for special meals for the flights from Bangkok; all orders were honoured and tasty. Good selection of French wines. Excellent entertainment system with wide selection of videos and music. Slightly disappointed by the seats, it is not easy to find comfortable position; however slept more then 6 hours on each long flight. Used their lounged during transit in Bangkok; they are quite nice and 30 minutes massage in SPA is a real plus!

I would like to commend the flight staff on Flight TG955 from Oslo to Bangkok on 8 July 2012 (Economy Class), they were exceptional!

First class from ZRH to BKK in First class together with my wife and daughter in an A340. The seats look really worn and in a way somehow shabby for First class. The meal service was good but apart from the caviar and vintage champagne not really First class either, although it tasted good. One aspect which was really First class was the extremely attentive service by the flight attendants and the First class lounge in BKK with its Royal Spa, where we immediately got a massage, which is a wonderful experience after an intercontinental flight.

SYD-BKK-SYD. Business class flights. Sat upstairs - the cradle lie flat seats are the most uncomfortable I have ever sat in. Started to go numb after 2 hours and couldn't find a comfortable position. Food was ordinary. Thai really needs to up the game here because they are serving what I consider to be an economy class meal. I recommend you eat before flying. Astonished that there were no snacks mid flight on the long haul services - you have to wait for meal times. Pleasant efficient service. Good value airfare but a 2nd rate business class. And also be aware: overhead compartments upstairs on the 747 are so small they wont take standard size cabin baggage.

I travelled with Thai Airways many years ago and remember a positive experience and raved about the airline. Well, my most recent flights certainly dispelled those memories! FA's seemed almost inconvenienced to be there, and when I 'buzzed' for a glass of lemonade, I was told that if I wanted any more drinks, I would need to go to the galley - strangely enough, the people in front of me who were guzzling wine and beer received 'chair service' throughout the trip. Food was ordinary, entertainment was good - overall, disappointed in what I thought was a really great airline.

JHB_BKK-JHB 777-200ER. July 2012 . Our seats were row 54 abc d outbound and 59 abc d inbound, I was very concerned about being stuck in the back of the plane, expecting to be cramped and squashed. What a pleasant surprise to find out that all the seats on the Thai fleet have a 34" pitch. I sat in the window on both trips and my husband in the middle, both sons had an aisle seat and we all managed to sleep. Food was well presented and tasty and my sons were impressed with the variety of movies. Cabin crew were attentive and polite. Domestic flights from BKK-Phuket were equally as good.

Tokyo-Bangkok-Phuket and Denpasar-Bangkok-Tokyo. Comfort was disappointing on both flights to and from Tokyo. Angled seats meant I was crumpled up on the floor in front of my seat on the first flight, since I was at the front of the upper deck and could not brace my feet against anything. On the return flight I was in a back seat. It was horrible, but slightly better since I could brace myself against the seat back in front of me. These seats are a total failure, and it is mind-blowing that a sane human being could have designed them and that sane individuals at an airline accepted them. Both my seats were also very hot and dry. Hard plastic on either side of you reduces comfort too. It is hard to figure out what to do with your arms if you are a broad-shouldered man. My first flight from Tokyo to BKK has excellent food and wine, and the service was great. On both of my return flights the food was inedible.

SYD-BKK was an old 747: no personal screens, seats are old and uncomfortable and crew were just ok. BKK- SYD was a newer 747: good entertainment selection, seats are more comfortable, crew are much better compared to the first flight. Food was excellent on both flights.