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Thai Airways - by M Ritter
20 April 2007 Customer Trip Rating : 
Round trip Frankfurt-Phuket Economy. We were surprised and delighted to
find much more space for our knees than we had expected, which was all
the more important as we had traveled both directions by night.
Food was good, drinks came along with the food - I only would have
wished during the night the service would pass by every now and then in
order to offer drinking water. On the flight back, I was very thirsty,
my call button didn't work and I had a neighbour to bother when I wanted
to get some water. Check-in in Phuket caused some discussions. We had
pre-registered dive luggage, and the clerk insisted that it was included
in the additional free luggage for silver status. (He was clearly
mistaken.) We took our winter coats out of our luggage, then it was
okay. On our flight to Thailand, nobody told us that we had to go to the
passport control in Bangkok before we went to the counter for the Phuket
connection. (The regulations had been changed 14 days before.) In
Phuket, there was no passport control on our arrival, and so the visa
stamp missed in our passport. This was discovered at the check-in, and
the staff in Phuket was very helpful to get that cleared (within half an
hour) with the immigration officer who produced quite a stack of
documents for our case.
Thai Airways - by Richard Sigournay
20 April 2007 Customer Trip Rating : 
LHR-BKK Economy. No delays. Cabin crew friendly and service excellent.
No seat back tv on 747-400 only the big video screen. Leg room superb &
food great. Drinks were free & frequent. Night flight, so we all slept a
little. IFE could be updated but the legroom in economy and all round
service is second to none.
Thai Airways - by Paula Loguda
10 April 2007 Customer Trip Rating : 
HKG-BKK in F. Dedicated check-in followed by shuttle to lounge w. F
section where menu is presented & served. Also access to buffet in BC
lounge section. Varied, appealing offerings. Several internet stations.
Clean bathrooms. Spacious clean cabin and fabulous lie flat seats, huge
tray table, large AV set up. Service is gracious & solicitous. Pre take
off drinks offered. Food quality and quantity is excellent. Met by
ground personnel who drove us to Immigration, then handed us off to 2
bellmen who collected our bags and stayed until our car service
appeared.
Thai Airways - by Jonathan Reed
10 April 2007 Customer Trip Rating : 
Thai Airways Input
BKK-Chang Mai-BKK-NRT business class. Paid for the BKK-Chang Mai RT
while BKK-NRT was part of a United Mileage Plus award. As nice as
Singapore Air which we flew into BKK. I was impressed that there were
nice meal services during the two short domestic flights. I deliberately
selected Thai's 777 service for the intra-country flights although they
also use smaller planes on these runs. The extra charge for business
class on the intracountry flights was small compared to the premium for
business class charged on most routes. The Thai Air business class
lounges in both BKK and Chang Mai served hot food. Chang Mai-BKK flight
was during the relatively short period when the new airport was used for
domestic flights; because of congestion due to cracked runways we made a
long loop into the Gulf of Thailand before landing in BKK; in contrast
to the constant updates one gets on American flights there were no
updates provided. Don't know if this a cultural difference.
Thai Airways - by Geoff Hudson
10 April 2007 Customer Trip Rating : 
Travelled SYD-BKK-SYD economy. Great service on both legs. This is a
very good airline. The fare was significantly below its competition.
Good food and even cognac for afters ! No personal IFE on 747-400, but
who cares at the fare !
Thai Airways - by Cyrille André
10 April 2007 Customer Trip Rating : 
Paris-Bangkok-Hanoi-Saigon-Bangkok-Paris return. It may be 4 of the best
flights I've ever taken. Good security protocol, very good services and
smily on board, efficient staff, clean toilets and safe aircraft.
A very good surprise for me. To be renewed.
Thai Airways - by Larry Weaver
29 March 2007 Customer Trip Rating : 
Los Angeles - Bangkok. Traveled Premium Economy. Money well spent. 18
hour flight. Not a time to scrimp on seats. Extra space was a critical
item in the long flight. Seats were large with a divider between them.
Much more quiet than cattle class. FA were all pros with overseers
insuring passengers were all right. Food was good but could use a bit
more spice. Interior of Airbus 340 was excellent and way above domestic
US carriers. IFE was all operational. FA all had good attitudes. I was
agog at the difference in flying Thai and usual US carriers. Spoiled
forever. Luggage and ticketing was flawless. Heated and chilled
washcloths during the flight. Heavy silverware added class to the meal.
Overall, money well spent.
Thai Airways - by F Chan
26 March 2007 Customer Trip Rating : n/a
Bangkok-Singapore-Bangkok Economy. Outbound on old A300 - really needs
replacing. Cabin crew professional and efficient, if not particularly
warm or friendly. Food and wine very good. A speciality with Thai is
that after the meal they come round with a bottle of cognac for whoever
cares to have some. Camus VSOP - not bad at all for Economy Class.
Inbound on newer A330, but all reading lights not operational and my
seat table had coffee stains all over it. Cabin crew somewhat more
relaxed, but they disappeared after meal service, only to be found
chatting and in a circle and eating in the galley. Call button was
useless as nobody answers it, and I had to repeatedly go into the galley
to ask for drinks. Again very good food - where will you still find beef
steak and potatoes on a short-haul Asian route? No cognac service this
time round.
Thai Airways - by G Pareto
24 March 2007 Customer Trip Rating : n/a
Business Class FCO-BKK-HKT-BKK-MXP. Only problem was no amenities kit on
the leg FCO-BKK and quite a long delay in the BKK-HKT leg due to
technical problems. Quite impressive the business class seat in the BKK-
MXP leg on brand new 777. All the remaining is still at very good level
and friends travelling in Economy on the BKK-MXP leg were entusiastic
about the service and the seats. I use THAI due to good reputation and
convenient price in business
Thai Airways - by Nigel Guest
24 March 2007
BKK-ATH Business 777, MUC-BKK Business 747. After quite a few trips
in the new business class, it was quite a shock to have 2 trips in the
old Business class. The Athens leg wasn’t a surprise, but MUC-BKK was
supposed to be new, but the plane was changed at a late date. 777 was
2-3-2, and only 30% full. 747 was nearly full. Obviously some
passengers were not happy after they got on board. The seats on the
747 were even older than the 777. Food on both legs was ok, but I get
the feeling that the food in New Business is better. Maybe my
imagination. IFE the old stuff. Very small personal monitors and about
10 channels, but not on demand. Hard work to be honest. With the old
seats, there is really not a good reason to pay extra over economy,
unless the plane is completely full. Business Lounge (Thai) in BKK is
ok. Not as good as the old Don Muang one, but ok. More internet
terminals and more options. Business Lounge (Lufthansa) in Munich is
awful. Not a lot of choice in food/drink, internet terminals that are
so bolted down no financial info can ever be read, and not particularly
comfortable. LH seem to have the worst lounges (Frankfurt is not a lot
better – a little bit, but not a lot).
Thai Airways - by Ralph Spring
24 March 2007
The inconsistency of FA's seem to match the inconsistency of the
aircraft. Thus inflight services, electronic and human were above
average on the BKK-SVO legs in new Airbuses and well below average on
the pensionable B747's on the Sydney legs.
Thai Airways - by Andrew Vivian
20 March 2007
LHR-BKK I have travelled this route 5 times over the last 18 months and
am a silver Royal Orchid Plus card holder (which to be honest doesn't
mean much). Decent legroom in economy and a direct flight are highly
attractive, as are the special prices that are sometimes available (I
have never flown BA/QA as their flights seem to be permanently set above
£600). Food is generally good too. However, the entertainment system on
the old 747s is appalling: the headphones are uncomfortable, the
projected screen image is poor (and often obscured by other people or
too close/far from you) and the quality/quantity of programs available
is minimal. Most recently on an outbound flight from LHR the system
wasn't working correctly and my light was permanently on. I fly Thai
because their flights are direct, at good times and are often
comparatively good value. If they install PTVs I do not think I could
fault them.
Thai Airways - by John Fairclough
20 March 2007
Bangkok to Chiang Mai and Krabi return in Business Class. All but one in
A300, which are beginning to show their age, but clean and comfy for one
hour flights. The other flight to CNX was in a 747-400,which seems a
huge plane for such a short flight. We were allocated seats in the First
Class section. How the other half live! Presumably with the plethora of
low cost airlines plying the Thailand domestic market these days, THAI
need to keep standards high to justify the price premium, and it shows!
Food excellent. Just one quibble. Why is their no beer available on
these flights, nor in the domestic Royal Silk lounges?
Thai Airways - by M Roberts
20 March 2007
MEL-BKK-MEL. Both flights were on new 777 aircraft. Seats relatively
spacious for economy, arranged 3-3-3 and equipped with large on-demand
video/audio system - although it does tend to freeze quite often. The
flights were around 50-75% full on both legs, so everybody got to spread
out across the cabin and several window rows towards the back only had
one person for 3 seats. Food outbound was good with a choice of lamb and
fish for the main meal. The return leg was not as good with a omlette
style breakfast and a hot meal pork/fish choice before landing. Crew
were friendly and attentive with one lady who was a notable exception.
Thai Airways - by Steven Mathers
20 March 2007
LHR-BKK-CNX-BKK-LHR. Flight 1 started out really well at LHR when I was
upgraded to Royal Silk class for the first leg of the trip. These 180
degree, but angled seats are great in most ways, but I still sleep badly
in them as the amount of slide on the angle is too great for me! I would
prefer slightly less flat and more raised feet to be honest! I could not
fault the crew or the food which was uniformly excellent. Flight 2 was
my connecting flight to Chiang Mai for which I had paid domestic
business - the old airbus c-class is tired and looks in urgent need of
retirement. The crew were good and attentive during a 80 minute
technical delay onboard, serving snacks and tea/coffee when needed and
inobtrusively. Flight 3 was my return to Bangkok - this time the plane
was a 747 and I landed seat 1K, which is actually a first class seat, my
first time in these new seats and, though it was only 55 minutes
inflight, at least I got to experience them! Flight 4 was my homeward
leg and I stayed "down the back" in the regular economy seat [being a
gold card member I got my requested aisle at least] and surprisingly I
slept better there than in royal silk on the way out. The legroom in TG
economy is always good [maybe due to the lack of IFE boxes under the
seats!] but the drawback is that very lack of IFE - the big screen is
pretty much a dinosaur now. Add to that, Thai switch off the screen for
the middle 8 hours of the flight!! I woke up and had 3 hours to wait
till the final movie came on - luckily they did not turn off the music
channels. For economy food the choice was standard, the food good.
I love the touch what the ladies get an orchid each for arrival!
Thai Airways - by Ayudh Nakaprasit
20 March 2007
Bangkok to Auckland. A346 comfortable. Royal Orchid Service was
faultless. Crew charming and gracious. Food and drinks top quality.
Breakfast service started exactly 1.5 hours before landing at Auckland.
Maximised my sleep and arrived feeling refreshed.
Thai Airways - by Michael Kasberg
20 March 2007
Munich-Bangkok-Munich in Royal First. First leg was in a new A340 and
very comfortable. 8 seats but only 6 were taken. We were served by 3
FA`s and the service was prompt and good. Thai has very nice new
porcelain in First and Business Class. Also the new forks and spoons
look interesting, but they are unpractical. IFE was ok, but not as good
as of other Asian carriers. Check in at Bangkok was fast and
comfortable. The new First Class lounge is much more spacious than the
old one in Don Muang with many separate rooms. We were escorted to the
aircraft in golf cars, the way to the pier was extremely long. Flight to
Munich an older 747-400. This time from 14 seats 10 were taken but we
only were served by 2 FA`s. For two hours I did not see one of them.
Later I heard that Royal Executive was fully booked. It was a daylight
flight, but for the first time in Thai Royal First no caviar was served.
Food was good but as I found very often with Thai flights the choice of
white wines is boring (one Chablis and one french Sauvignon Blanc). IFE
in this older aircraft was very poor, no video in demand.
As in the past it is like a lucky draw what kind of aircraft Thai uses
and how comfortable the flight is. Service is always good and friendly
but not as warm as with MAS or SIA.
Thai Airways - by Kurt Müller
20 March 2007
My wife flew out on TG 521 from BKK to MAA the other day. Flight full
and departure delayed by about 40 minutes (waiting for connecting pax).
To her dismay (she is Thai) there was no Thai food on the flight. The
FAs were apologetic but told her that as the flight was headed for
India, there would be only Indian food. What kind of logic is that? She
is now looking forward to the return flight which, by the same thinking,
should provide only Thai food. We shall see.
Thai Airways - by T Jarvis
9 March 2007
BKK-CNX, CNX-BKK, BKK-HKT on A330, 777-300, and A300 aircraft.
Complimentary snack boxes served on all flights from professional cabin
crew. On one hour flights, crews were very available and came around
several times with water, juice, coffee, and tea. Aircraft comfortable
for short-haul, however lack PTVs, which may be a bit of a pain for
long-haul flights. A300 has seen better days, but perfectly fine for
short-haul segments.
Thai Airways - by Mike Tabley
6 March 2007
MEL-BKK-MEL Economy. We were spoilt on the outward leg with only about
50 passengers on a 777. The check in was a breeze. Inflight service,
food, and entertainment were the best I have encountered. The only
downside was the check in at BKK - with queues of over 800 people and
only 14 checkin counters (2 hours queuing in all). They had to hold the
flight because of the check in delays.
Thai Airways - by S Cossins
3 March 2007
Bangkok - Colombo Business Class. Only about 6 passengers in business.
The staff extremely attentive. Food was good, , seating/legroom fine
(for a short 3 hour flight) and IFE working. A few negatives - the new
check in system at BKK seems very slow. All first and business
passengers check-in from a different section from economy, there just
didn’t seem to be enough staff. A 20 minute plus wait to check-in isn't
acceptable. The lounge was OK, nothing special for a 6 month old
airport, very busy and average food.
Thai Airways - by Paul Nesbitt
1 March 2007
I have travelled first class on Thai three times between BKK and LHR in the last 3 months. I
cannot fault them for service at the new BKK airport and the crew onboard. I have read
comments about the seats and lack of privacy - if you see that Thai only have 10 seats in first as
apposed to BA's 14 then the need for privacy screens is greatly reduced. The AVOD is great just a
shame no noise cancelling headphones. The one really big let down is the catering out of LHR - sadly
as a Brit its what we have come to expect, but its letting the Thai First product down.
Thai Airways - by Stephane Gallon
28 February 2007
CDG-BKK-SYD-BKG-CDG First Class. New configuration B747-400. Fast and
efficient check-in everywhere. Lounges ranged from average (CDG, AF
contact lounge), nice (SYD, Air New Zealand lounge) to very nice (BKK)
where we found almost overcaring staff and luxurious shower rooms
(anyhow, not so hot water and poor pressure from shower). BKK spa lounge
was closed each time we tried to visit it. No particular problem at BKK
new airport. We did not use the golf-cart-like drive offered to First
class passengers to and from plane, and prefered to walk the short
distance. In flight: seat OK but not on par with SQ or new AF (less
intimacy: lack of screens between passengers). IFE OK. Nice 'Elle pour
homme' pyjamas. Main drawbacks: wines were the same on all flights, and
food selection was almost the same (had 4 times the same appetizers, for
instance ; same problem in economy where a colleague of mine underwent
rice meal after rice meal); after meal service we had to deal with a
'help yourself' bar instead of 'seat service'. Staff disappeared for
hours. Luggage delivery OK excepted on arrival at BKK (bags tagged First
class at CDG were delivered among the last ones, as mentioned on a
previous review! Paris staff obviously should attach the Star Alliance
'orange priority tag', and not only the 'TG First class sign').
Good deal for the price paid, but not the flawless product one should
expect from airlines on such long journeys.
Thai Airways - by J Clement
26 February 2007
FCO-BKK-PER. Last leg of a Star Alliance round the world ticket.
Starting with the positives, the leg room on the Rome to BKK segment was
excellent, and welcome on board both flights was very friendly. Aside
from this, the flights were disappointing. I had ordered gluten free
meals, which were duly served with fresh bread rolls (ie not gluten
free). About the worst gluten-free meals I have ever experienced - from
the stale rice crackers to the rubbery eggs (if that's what they were).
We were seated near the stairs to the top deck, adjacent to the galley.
Midway through the flight (a night flight), a large group of passengers
began milling around the stairs, some sitting down in the stairs
chatting and blocking access for around three hours. This effectively
prevented us from sleeping, not to mention the saftey issues. Yet none
of the cabin crew asked any of the crowd to move on. In addition, as
there was no drink service after dinner, the galley became an open
kitchen, with a line of people constantly getting drinks, with the light
pouring out onto those unfortunate enough to be seated next to it.
The flight to Perth was shorter, but poor leg room, incomprehensible
announcements from the flight crew. Coupled with poor IFE and tight leg
room on the A330 to Perth, we were very disappointed by Thai, and would
not fly with them again.
Thai Airways - by Pedro Gil
26 February 2007
ZRH-BKK Return business. Food and crew were excellent. Great plane (A340
fantastic AVOD, but new seats are poor! Thai new business class seat is
angled-lie flat. It's not as bad as the new Swiss business class seat
(which is probably the most unconfortable business seat in the air) but
it is impossible to sleep confortably when fully reclined as you keep
sliding down and pressuring your feet against the floor. Arm supports in
seat are not at the same level (which is bizarre!) so if you want to
rest your elbows in seat arms you end-up bending your back to one of the
sides.
Thai Airways - by Steve Osborne
26 February 2007
LHR-BKK-LHR Economy class B-747. Aircraft seemed dated with tatty
interior. I had no sound on my IFE. Food was on way out, but good on way
back. Much better experience on the return leg. I do wish Thai would
update their ageing aircraft.
Thai Airways - by K Kanjanavasoontara
13 February 2007
JFK-BKK This was my 6th time on this route with Thai. I used to choose
Thai only because of their direct service to Bangkok. Inconsistency of
service on board and check-in at new Bangkok airports were among the
most scary thing I would think of traveling with Thai. My latest flight
with them was great (3 out of 6 times having good experience traveling
with this on this route), FA knows their jobs well and delivered superb
services during those 17 hours on board. Drinks and snacks available at
all time in the galley at the back of the plane, thanks to my check-in
staff that gave me the last row seat on this flight. Noise were
definitely unavoidable from FA in the galley as they always make joke to
each others and even sometimes gossip passengers, but I was quite OK
with it trading off with their smiles when serving passengers and
responding to all passengers' request. Food was ok but not that great
and all 3 courses of Thai foods were not really Thai taste (not to
mention the spiciness of foods, but taste in general were not Thai at
all). IFE was great with wide selections of movies and games. Seats are
very spacious as economy class compared with other airlines like LH or
SQ (4-5 inches from my past experience with these 2 airlines). If Thai
could maintain their level of services like this flight on every of
their flights (especially on this New York route), I won't be reluctant
to fly with them again.
Thai Airways - by Jane Harris
8 February 2007
SYD-BKK-LHR, ZRH-BKK-SYD in C class. Best way to describe the service
is inconsistent. The new style seat in C was acceptable but difficult
to sleep in due to the angle and unfortunately the last leg from BKK to
SYD was in the old style seat which was impossible to get comfortable
in. The food in all cases was outstanding. The presentation and choice
was superb but the service sometimes let it down. On all flights, we
did not receive a smile from the FAs - they did not seem warm even
though they were efficient and attentive. The new Suvarnabhumi airport
was a nightmare as we had to queue for over an hour for transfer
boarding passes as for some unknown reason the flight from BKK-SYD was
not open at our time of checkin at ZRH. There was no priority for First
or Business class in the queue. There seems to be a lot of space in the
new airport but with everything concentrated in one area. The lounges
were adequate if a little small for the capacity they are required for
but the showers and toilets were outstanding. Overall a little
inconsistent but the food and AVOD worth it.
Thai Airways - by Norman Sutherland
5 February 2007
MNL-BKK-MNL Economy. Got a very good deal on the ticket. Turned up a bit
early in MNL and managed to get on the earlier flight, no problems.
Aircraft was a rather old A300 with not the most spacious seating. On-
time departure and arrival. Excellent Drink and Meal selection for
Economy with very good cabin service. Only gripes really were the rather
poor selection on the inFlight Entertainment System and bussing the
passengers on what was an on-time arrival in BKK - rather strange at the
home-base for Thai with what appeared to be many free gates at
Suvarnabhumi. The return journey was equally good and again on-time.
Thai Airways - by Ross Buchanan
5 February 2007
SYD-BKK-CPH, LHR-BKK-SYD in Business Class. Very good flights. Arriving
in Bangkok we were bussed to terminal. BKK to CPH business class
passengers seated in old style first class seats which fully reclined,
and were better than trying to sleep at an angle on the new style
business class seats. Departure for return flight from LHR was the usual
Terminal 3 shambles; but checkin and lounge were fine. Arrival for a
stopover in BKK was smooth but it was a long walk from the plane to
immigration, and bags came out after 5 minute wait. Leaving BKK is a
dream; a porter collected the luggage from the car; went straight to
dedicated (and empty) checkin counter and then down escalator to lounge
(with a quick stop to pay 500 baht departure tax); it would not have
taken 3 minutes from car to lounge ! Food on all flights was good;
cabin staff pleasant and attentive; IFE had good selection. All flights
were full, and this is not suprising as Thai provide a good value
alternative to other carriers to Europe.
Thai Airways - by Jean-Louis Vergaert
1 February 2007
Bangkok-Jakarta Business. The dedicated check-in area is superb, a few
steps for immigration and then a few miles walking that airport. The
Thai lounge in concourse E is nice, but strangely does not do boarding
calls or even have a TV screen showing the flight departure. A330 is
roomy, clean, seats are very comfortable for a 3 hours flight, and space
between is very generous - but the footrest are too short. Delicious
pre-take-off champagne at 8:30 am, but food below average. On many
aspects Thai Airways is a very old-fashioned airline
Thai Airways - by N Riva
1 February 2007
DPS-BKK-FCO. DPS-BKK on ageing A300-600 which seen better days - very
attentive crew and good food on board, seat pitch good, but seats very
narrow. BKK-FCO on old, shabby 747-400. Lucky to have exit row with
unlimited pitch - no PTV on board as usual on THAI aircraft, although
full night big screens kept off for most time of flight - only one movie
showed. Crew and food good.
Thai Airways - by Bradley Montag
1 February 2007
Having flown Thai a few times in the last 12 months, I must say that the
best way to describe them is inconsistent. Ground and air crew can be
surly or extremely polite and professional. Onboard features are
inconsistent. The new fleet (A340-600 and 777-200ER) I have flown on
have been impeccably clean, with bright, new and modern furnishings.
Fantastic entertainment systems (AVOD) and even things such as mood
lighting. If you find yourself on the tired 747-400 fleet, it is a
different experience, worn seats, no personal IFE, and a generally
untidy cabin. One consistency is their excellent in-flight meals and
fantastic legroom (34") for economy.
Thai Airways - by Mike Leigh
26 January 2007
LHR-BKK. Delayed on way out with little explanation, that aside, could
not fault the staff. Really goodleg room in economy and food was fine.
But, they must upgrade to PTVs in the back of all seats, as trying to
watch a film from a screen down the plane is ridiculous- plus only one
film shown on a 12 hour flight. If you choose a night flight then fine,
but if you are wide awake- take a big book!
Thai Airways - by Ravi Murthy
26 January 2007
Business Class LAX-BKK and BKK-BOM. LAX-BKK was surprisingly ordinary.
Check-in wasn't smooth. Long line for Business in LAX, no passengers
waiting for Premium Economy check-in. Would not allow Business
passengers to check in the Premium Economy line! So Business passengers
waited in line while the ladies working the Premium Economy counters
were chatting amongst themselves. Food OK. New Business Class seats,
but my feet were touching the seat back in front of me when in full
recline position. Flight attendants were attentive - big change from
typical Business Class on Delta or Northwest. BKK-BOM was horrid!
Departure was delayed by 90 minutes. We had a bus gate in BKK! Ground
crew did not allow Business passengers to board first or through a
separate doorway. So there was a big crowd in the aisles. Food was
entirely forgettable. Disappointing overall experience because Thai
Economy has been much better than most other airlines. I will fly the
return route in about a month's time. If I have a similar experience, I
may no longer be flying Thai Airways.
Thai Airways - by Tim Longdon
19 January 2007
BKK-KWI in Business. Checking in at BKK is great now, in the dedicated
Royal Silk area. The lounge (I use the C councourse one, and I notice
the opposite one is almost ready to open). Food is shockingly bad in
the lounge, but it's free so who cares. Suspicions were raised when I
checked in and was told the flight would leave from gate C2A. I was to
be bussed to the plane, crammed into the bus along with everyone else.
The plane departed late (of course - when buses are used). Inflight
meals were fine, no amenity kits as usual on Thai flights these days.
The late departure consequently led to a late arrival in Dubai and we
were told we could leave the plane only for 10 minutes. I left, and
returned to the gate 15 minutes later, and was told to come back in
another 10. Then was let into the gate, and waited a good 20 minutes.
On boarding the plane, there was then another 20 minutes wait before it
started moving. To be honest, I'd rather they be truthful about the
length of wait so I could hang out in the Star Alliance lounge with a
drink and a newspaper - next time, I'll ignore any timings they give.
Dubai to Kuwait was also uneventful, and the food atrocious as always on
Thailand to Middle East flights. However, the wine wasn't bad and they
came around often with it. Just what you need as you're about to spend
4 weeks in a "dry" country. On arrival in Kuwait, the queue for visas on
arrival was longer than usual. However, the luggage had only started
coming out when I arrived. I waited almost until the end, wondering
where my "priority" luggage was - then noticed in the distance a number
of bags on the floor. However, that's more to do with the total lack of
airport operating knowledge by the Kuwaiti airport authorities, and
nothing to do with TG.
Thai Airways - by Antoine Chalhoub
19 January 2007
NRT-BKK-AKL Economy. Cabin crew were acceptable but inattentive - the
Japanese flight attendants were among the worst Japanese flight
attendants I have ever seen in over 30 years of business travel. Thai
has gone downhill and now I will try my best to avoid Thai on all
business and leisure flights. Finally on leaving plane, cabin crew were
joking with each other and did not even wish passengers goodbye.
BKK-AKL was slightly better. Still service was sometimes inattentive.
Thai Airways - by Nick Fenton
19 January 2007
LHR-BKK-MEL, SYD-BKK-LHR. I found the space on Thai air excellent. Being
6'3 I was very relieved to find in economy there was plenty of legroom
even for me. The seat pitch was excellent. The flight staff were good
and meals were the best I've had on a plane. However, the IFE was
atrocious, and only from BKK-MEL did I get a proper IFE system WITH ptv.
If you are lucky enough to have one of those planes, you won't get a
better flight anywhere!
Thai Airways - by Warwick Taylor
3 January 2007
LHR-BKK-LHR 747-400 Economy: what can I say but excellent all round, I'm
5/11 and the room available was fine and not cramped. Service was second
to none, they couldn't do enough for you. Only gripe was the IFE is
dated with just single screens so you have to watch whatever is on that
particular scheduled flight. So happy with them I'm flying with them
again in February and have joined there frequent flier club.
Thai Airways - by Johan Olsson
31 December 2006
CDG BKK return in Economy. Wonderful flights. On time, great legroom,
great food, excellent attentive service. It would be nice if Thai could
upgrade their inflight entertainment system on the 747-400s.
Thai Airways - by Bruno solnik
20 December 2006
Flew 8 segments on TG First in the past three months, including 4 BKK-Europe with new seats. Seats
outstanding. AVOD offers huge selection of recent movies and works well.
Food top-quality and plentiful. Clearly TG spends a lot of money on food and
wines. BKK-CDG yesterday I had excellent caviar, followed by lobster
salad, choice of four main dishes (plus the dish I had selected in advance from 21 dishes), etc.
Even though the flight was full, I got the option of tasting three main dishes. You get
escorted from when you check-in curbside to the moment you take your taxi after the flight. In
BKK, they have TG porters dedicated to F pax when you arrive and escort you
thru private check-in, immigration counters and then to the F lounge by buggy. Altogether a great F product.
Transiting in the new BKK airport can still be not-so-pleasant as it is unfinished.
Thai Airways - by Daniel Budzisz
20 December 2006
The magnificent, new 777s which are servicing BKK - MEL route are a very
much appreciated replacement of those archaic MD-11s, and 747s. Economy
seats are comfy, spacious, and have large touch-screens, which show an
abundance of on-demand entertainment. As always, the food is edible,
liquor ample and quality, and the service continues to be unrivaled by
anything else that flies from SE Asia into Melbourne. Fabulous service.
Thai Airways - by Benito Alvarez
15 December 2006
MAD-BKK-HANOI-HO CHI MIN-BKK-DENPASAR-BKK-MAD. MAD-BKK and BKK-MAD on
747-400, other legs on A-00 all in Economy. Planes a bit outdated
specially the A300, but service, meals, confort and punctuality
excellent. I strongly recommend this airline. Not very good IFE, no PTV,
but I had the time to enjoy a good book, take several naps, and to enjoy
good inflight meals.
Thai Airways - by J Werner
10 December 2006
Have just returned after flying Thai (economy) for first time-Syd-Bkk-
Lhr/Lhr-Bkk-Syd. Have previously used QF/BA,but after a couple of
nightmare flights cramped up in rear of economy, decided to try Thai
because of the extra leg room and competitive price. I was pleasantly
surprised-there is indeed more room to move,34in pitch, and wider aisles
to make moving around much easier, plentiful clean blankets and pillows,
FAs on 3 of sectors were excellent, couldnt do enough for you, multiple
drink rounds, peanuts with drinks, very edible meals, hot towels ,FAs
constantly cleaning toilets. Arrival and departure times to minimise jet
lag, On-line check in allowed us to pick our seats on each leg with no
problems. The only negatives I found were use of old planes, on these
long haul routes. Some seats needed maintenance, difficult to see movie
on big screen, limited entertainment available. To echo a previous
comment here, I felt Thai were quite lax with their safety demo,
compared to Qantas and BA. A very scratchy poor quality video was shown
prior to task off. It was quite difficult to hear and indeed ,few people
were taking any notice ,including the FAs,who were chatting and laughing
amongst themselves. In fact most announcements over the PA system were
unintelligible. I would fly TG again for the extra leg room and the very
attentive FAs, but must say i felt safer flying Qantas/BA, for their
tougher safety standards and feeling that their crews could better be
relied on in an emergency, even if their hospitality skills are at
times lacking
Thai Airways - by E Forsman
4 December 2006
Stockholm-Bangkok-Stockholm in economy. Outbound a very good flight
indeed, good meals and service. Upon arrival BKK new airport waiting
time for baggage approx 45 minutes. Return flight - luckily I was early
for checkin, it took exactly 1 hour from entering the terminal until I
was checked in. Very long queues and not all TG check-in counters was
staffed. Immigrations was fast but long queues at security control
entering the departure pier. Onboard service not so impressive compared
to inbound flight, food of medium quality and taste. Fairly fast service
as departure is 0045hrs. Most disapointing that cabin staff not seen in
the cabin serving water.
Thai Airways - by Annette Smithson
3 December 2006
Economy Heathrow to Bangkok. Flight three days later to Phuket and vice
versa on return journey. Thought that the cabin crew on both the long
haul flights surpassed themselves (two short haul flights were fine as
well) - the whole crew did not stop working offering cold drinks at
every opportunity, sandwiches etc. Comfortable seats allowing sleep,
wasn't bothered about lack of seat back screens. Orchid presented at
end of outbound flight was a nice touch. The cabin crew of this airline
could teach many other airlines a thing or two about service. Excellent
throughout.
Thai Airways - by Simon Albury
27 November 2006
Business Class BKK/LHR for the first time via new airport. The THAI
business class check in is superb. A bell boy collects your luggage at
kerbside and after a few paces you are at the dedicated business class
check in where you can complete check in while seated. A few more paces
to the airport tax payment and immigration and straight to an escalator
which goes down to the excellent business class lounge. This was the
best check in experience I have ever experienced. Flight service was
good too.
Thai Airways - by Brian Noad
21 November 2006
SYD/BKK/ZRH return First Class. All excellent flights with superior
cabin service on Thai Airways. New Bangkok International Airport
somewhat overwhelming there are moving walkways to assist long walks to
gates. Very difficult for elderly or infirm passengers, but TG ground
staff helpful. TG First Class lounge very big its a shame more Thai
culture not used in design, with cheap appearance in fit out. The
airport's massive glass structure make for very hot conditions even on
early morning flight departure. Duty free shopping variety reduced
compared to old airport. Gate C seems to be departure for most
international flights. All metal structure makes seats at Gates very
uncomfortable and cold to sit on. You need to get to know this airport
just to get around. Baggage transfer worked well on all sectors. ZRH
Airport excellent no hassles. On return confusion at Sydney Airport due
to lack of immigration counters being open late at night. . Baggage on
all sectors received priority, most welcome.
Thai Airways - by Norman Sutherland
21 November 2006
BKK-MNL Business Class. Unfortunately an older A300, - not great seats, and no personal video - but
not such a big problem on a 3-hour flight. Great food and very good selection of drinks. Excellent
cabin service as always from Thai these days, but where did they get that cutlery? The forks and
knives provided are almost impossible to hold properly - very pretty to look at - completely useless
to eat with. On time departure and arrival. Sadly the worst part of the journey now is the Airports - MNL has
always has been'difficult', well at least for the past 25 years, but the new Suvarnabhumi
has some way to go to match the relaxed passenger experience of its predecessor, Don Muang. I
certainly hope the Airports Auhority haven't paid the final installment to whoever or whatever
designed that place - not impressed.
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