Thai Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1022 reviews
6/10
4 star Skytrax Rating
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1/10

"would neither provide a refund"

(India)

Trip Verified | It took the airport 1 hour plus to attend to me after i had forgotten my cabin bag at security screening. Consequently I missed the flight and they would neither provide a refund or reroute me to the next flight. I reported the forgotten baggage to immigration desk at 7:50 PM and was attended to by the airport staff at 9 PM for a flight at 9:35 PM. I had 35 minutes to redo the security check, claim the forgotten luggage and take the airport train to the gate - an impossible feat to achieve!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangalore to Bangkok
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Excellent flight and service"

(Thailand)

Trip Verified | We flew Thai Airways again. This time from Bangkok to Frankfurt round trip. The first leg was day flight which we enjoyed very good service. The check-in was smooth and the aircrew onboard were friendly and helpful. We enjoyed a nice meal and drink served with efficient and fast service. During flight we also had snacks i.e. sandwich, fruit and soft drink. The flight was smooth and we arrived a little early than schedule. The second leg back to Bangkok was night flight. The check in which serviced by Lufthansa staff had some problem with my seat which was changed unnoticed but this was solved before our boarding. The service by aircrew on board was excellent eventhough the flight was fully booked. The food was very good and tasty both dinner and breakfast. Of course the crew privide some snacks during the flight which we were very much appreciated. We arrived on time. Excellent flight and service.
AircraftB777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Frankfurt
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Highly do not recommend"

(Lithuania)

Trip Verified | Passengers embarking on what should have been a routine journey with Thai Airways found themselves stranded in a vortex of incompetence. With a delay stretching five hours, the airline failed to provide customer service beyond the instruction to wait in limbo. Neither sustenance nor refreshments were offered. Highly do not recommend.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Istanbul
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

“Poor cabin service”

(Australia)

Not Verified | Poor cabin service and ignorant staff. Multiple attempts to get an attendant and they just keep turning the call light off until you give in. Food ordinary with no coffee served after the meal and no rubbish collected. Check in easy and quick. Baggage delay on arrival- more than 1.5h.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Melbourne
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Food and service is sensational"

(Australia)

Trip Verified | Older aircraft a little worn but still comfortable. Food and service is sensational, Thai Airways never get this wrong. Inseat tv was slow to respond and ear phones are uncomfortable to wear. Got moved to a empty seat towards the front of the plane was very appreciated
AircraftBoeing 777-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenpasar to Bangkok
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"system charged me twice"

(Thailand)

Not Verified | I book a ticket Bangkok to Hanoi for my wife December 26 on Thai Airways website. The system charged me twice. I called immediately Thai Airways and the agent told me yes I see you will be refund in two weeks through your credit card. Two months after despite new calls to the airlines and many mails I do not receive any refund. I am a ROP member of Thai Airways and do not understand the behavior of the airline. Unbelievably dishonest. Cannot trust them any more.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Hanoi
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"provides excellent service"

(Canada)

Trip Verified | Thai First Class provides excellent service. The flight attendants were just that, very attentive. Food was of superior quality. The seat is large and comfortable. There are only two rows of 4 seats each in this cabin. As this was a morning flight I didn't sleep. At the airport, one is attended by an airline employee from check-in, through immigration and on to the first class lounge.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteBangkok to Tokyo Narita
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"seat was very uncomfortable"

(Australia)

Trip Verified | Check in was slow due to some disorganised passengers ahead of us and one person who kept pushing in the line. The Indian check in agent did her job, but there was no warmth or friendliness from her. Then one of our bags was put behind the check in desk while the others went down the belt. I had to insist firmly that the bag be put on the belt and I then watched it move on as far as I could. Unfortunately boarding is run by Air India staff and I am so glad that I cancelled our original flight with them. Boarding was a shambles and once we got down to another jetbridge, Air India staff were waiting insisting on searching people's hand baggage. I was asked stupid questions like if i had any scissors, lighters etc - my reply was no, but these would have been picked up by security screening if they were in our bags. Finally we got to the aircraft and had the Thai crew in sight, what a relief to see some friendly faces. Once in our seats I made myself as comfortable as possible as I was not feeling well. Unfortunately the aircraft was stuck on the taxiway for about 20 minutes waiting to take off most likely due to the incompetence of Indian Air Traffic Controllers, but the crew did their best to keep us informed. I tried to sleep and did not eat any food offered to me, but my family said that it was inedible and they weren't sure what it was - certainly not food that would have come from Thailand. The seat was very uncomfortable - hard seat bottom and it did not recline, I had a sore back when we arrived in Bangkok 3 hours later. I was disappointed that the crew closed off the window shades so you couldn't look out the windows. There was a limited variety of inflight entertainment available, but adequate for a 3 hour flight - not enough for a long haul flight. On arrival, we got off the aircraft pretty quickly and as usual ... all of our bags were waiting for us by the time we arrived at the baggage belt. Back to the start - as I mentioned earlier, I insisted on staff putting my bag on the belt, not leaving it behind the counter. I assume that If I had just walked off, then that bag probably would not have made it past the counter - and a little surprise for anyone who would have opened it - my son had vomited over his clothes on the way to the airport and we put them in that bag before we went to the check in counter. Basically - make sure that all tags and bar code labels are removed from your bags before checking them in and make sure that you actually see your bags on the belt and moving down the belt before you leave the check in counter. This will reduce the risk of you losing your bags. We have gotten 3/4 of our way around the world so far and have not yet had any luggage go missing.
AircraftBoeing 787-8
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Bangkok
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"Service was excellent"

(Sweden)

Trip Verified |  Business class seat/comfort is on par with BA/Lufthansa etc. Not as good as Qatar/Emirates etc, but better than most. Service was excellent. Food was delicious, well presented. Good wines etc. Entertainment had a good choice. Flights roughly on time despite huge snowstorm in Stockholm. Good transfer service in BKK so kept connection. Very modern A350 plane. Overall, I would recommend them and would happily fly Thai again.
AircraftA350
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteStockholm Arlanda to Phnom Penh via Bangkok
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"Wouldn't be picking them again"

(Singapore)

Trip Verified | Flew with them 4 times over Xmas/New Year. 3 of the flights were delayed by 1+hrs. Due to the above I missed a connecting flight once, staff on the plane just laughed it off. Wouldn't be picking them again unless I had to.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to London
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no