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Thai Airways International Passenger Reviews and Thai Airways Customer Trip Reports



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Thai Airways Customer review :  3 February 2014 by D Flecker    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Perth-Bangkok-Sapporo. My expectations were bad however I was extremely pleased. The cabins were clean and there was plenty of leg room. On one flight I even got a row of 4 to myself. The food was fantastic. Excellent entertainment and above all excellent service.



Thai Airways Customer review :  30 January 2014 by Iris Grimbaldeston    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Traveled BKK-CMB-BKK Business Class on Thai Smile, it was like traveling in a shoe box. The most uncomfortable airline I have ever traveled for a 3.5 flight which felt like 6 hours. The stewardesses did their best but the seats were absolutely unacceptable for business class. There were not enough overhead space for the luggage, whereby we had to store our luggage in the empty seat between the seats in Business class. Never again Thai Smile. If anyone is ever intending to travel on Thai Smile be prepared for the worst.



Thai Airways Customer review :  29 January 2014 by P Gulliford    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Inconsistent service! We travelled outbound London to Bangkok, business class on TG911 on 15th January 2014. Throughout the flight the service was second to none and we had thought Thai had really upped their game. The staff were superb, the inflight meal service extremely well presented and of a good standard. The entertainment reasonable. Sadly the return journey in business class TG 910 on 28/29 January 2014 fell so very far short of satisfactory. The staff were surly and obviously didn't want to be there and not particularly helpful. The drinks and meal service was shocking! The staff were on a mission to 'throw' everything at the passengers as soon as possible so they had nothing to do from there on! The drinks and meal service was completed within less than an hour of take off, before we had chance to have a drink our meal was virtually thrown at us and cleared before completion. Similarly the breakfast service was faster than McDonalds and the meal dry and inedible, (scrambled egg which had solidified) the whole return journey felt unwelcoming and one I would not wish to experience again especially given the premium pricing! Hence sadly reducing my overall rating of this airline from what could have been substantially higher if based on the outward journey only!



Thai Airways Customer review :  25 January 2014 by S Jackson    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

All in all, not a bad experience at all. The Business Class lounge at Suvarnabhumi Airport (Concourse E) was nice and clean, couches were comfortable and there was a reasonable variety of food to eat. Only criticisms are that there should have been more types of fruit to choose from. Our Boeing 777-300 seats in business class had a very generous amount of leg room. The seats do not recline completely flat, but I was comfortable enough to be able to get to sleep. Earplugs and blindfolds were also provided, which gave me a more peaceful rest. Generally, cabin crew were friendly, especially when you talk to them personally. They could have smiled at bit more however in other situations, such as when they are serving food and beverages. Special mention to the fresh fruits that I had for breakfast, which had amazing presentation on the plate! Overall, pretty positive experience, just a few little things that TG should look at to enhance the experience for customers.



Thai Airways Customer review :  24 January 2014 by B Terpenning    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Thai flight 910 from Bangkok to Heathrow on 1/13/14. The flight arrived 20 minutes late, which cut into our 90 minute time to reach our connecting flight. There was no onboard announcements about connecting flights, no one to answer questions once we deplaned. Since this was our first time in Heathrow, we did not know that everyone has to go to a connecting flight area of the terminal. We were left wondering if we would find our connecting carrier until we found some security personnel to ask. On this return flight, as well as on the flight over, gone were the slippers, gone were the eyeshades, gone were the little bottles of water, gone were the toothbrushes and amenities in the lavatories. The food was worse than in years past. In short, Thai Airways is becoming more like the horrible American domestic carriers and losing its Asian charm.



Thai Airways Customer review :  23 January 2014 by Anders Pedersen    (Denmark)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-BKK. Excellent award trip, excellent cabin on a Boeing 777-300 with really big staggering columned seats providing a perfect degree of privacy and socializing. Aircraft new. Smart chairs, nice colours and decorations. Staff very caring and tried to please me in all ways. 3 hot meals offered, which is enough for a 2 hours flight. Champagne and wines good – all 5 products offered comes from France only. This has been the limitation for Thai for years. Good teas and 3 kind of beers offered. Staff really care for the business class passengers.



Thai Airways Customer review :  21 January 2014 by David Jenkins    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to BKK, 747-400R, 1k & 2k, 21/12/2014. Excellent staff service on the newly refurbished 747-400 now with semi suites in first with new wider more comfortable seats. Noted that the left wide electric arms rests on 1 and 2k and 1a were not working. Engineer called on to plane to investigate but listed works to be done at later date. Extra cushions given to act as replacement arm rests. This plane is so much better than the A340 as the cabin has only one more seat but is more than twice the size of the A340 and as galley and WCs are at back its much more peaceful too, new improved pyjamas and new seat pad forming a mattress makes the sleep better. Take the day flight out and the night flight back to get this plane instead of a340 until the A380 arrives (due nov 2014). Food was good - usual Dom Perignon and caviar and so too ground services at Bangkok.



Thai Airways Customer review :  21 January 2014 by David Jenkins    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-LHR, 747400R on night flight. Excellent plane again on the newly refurbished 747 with suites in first. Lounge good at BKK although I must say that if you have a private sitting room as we did it is difficult to attract any attention from the staff. We always flight Thai first on long haul to the far east and until this flight have always been impressed with the staff service levels. However on this occasion they were: a) down one member of staff and b) used a staff member who had only worked in first twice. Thai cannot have provided her with any training so although she made every effort she had no idea how to serve dinner or drinks and was nervous and unsure throughout the cabin service. The Flight Manager explained that Thai now have a policy to shuffle staff between all classes and all aircraft types. That in itself is fine but please guys - do some training first! No wines offered with dinner (we had to ask and were brought an open bottle - no choice) No proper pre-dinner drinks service, main courses were forgotten so we were offered fruit and cheese after the starter, the wrong menu was used (we had pre-ordered) orchids were missing from the suites vases, mix and match pyjamas, long delays in clearing the tables so we had to ask for it to be done eventually. I still will recommend Thai unless this happens again next time. The saving grace was the helpful cabin crew and ground staff who retrieved my passport on landing at LHR which had fallen through a hole in the suite wall down into the floor (along with a large collection of menus, safety cards, mineral water etc) A design fault which need bunging up.



Thai Airways Customer review :  20 January 2014 by S Hifazat    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Thai Airways for the first time from Bangkok to Sydney on 17 January 2014 and I wasn't disappointed at all. My seat was comfortable and nice. I would recommend you take the seat next to the emergency exit door as you will have a lot of leg room. Staff were very friendly and were happily chatting with me. Service during the flight was excellent! Inflight meals were very nice considering being in economy class. Inflight entertainment was also very good. I would really recommend Thai.



Thai Airways Customer review :  20 January 2014 by Simon Holmberg    (Denmark)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CPH-BKK with 777-300ER, 30/12/2013. Was in aft. cabin, front row, with extra space for legs. Everything was perfect, best IFE I have seen. Great meals, and all you can drink. BKK-FRA with 380-800 5/1/2014. Almost perfect. Was in fwd. cabin, down stairs, 2nd row. The seats can have a to large angle for your back, comfy for your back, but not for the passenger sitting behind you.



Thai Airways Customer review :  13 January 2014 by D Baker    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew out of Melbourne to BKK just after midnight Jan 3. Flight was Ok although the 777-200ER getting old with angled lie flat seats in J class uncomfortable. But worthy of note was the appalling TG shared Air New Zealand lounge. Although our flt was just after midnight, the lounge was virtually shut with staff in pack-up mode with little food and limit drinks available. Because of this, unlikely to fly TG again. Melb TG dept lounge (for late departure) - forget. Better options!



Thai Airways Customer review :  13 January 2014 by V Ngoun    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-BKK-PNH-BKK-MEL on 21/12/13-11/01/14. Flights were on time, catering was tasty and plenty of it, flight crew are prompt and polite. Overall service are still good from Thai airways and I are definitely flying with them again after my 5 years absence.



Thai Airways Customer review :  8 January 2014 by Hoang Van Hiep    (Vietnam)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TG 565, Dec 18th and return onTG 564,Jan 3rd. Pros: Good on time, good choice for inflight entertainment. Cons: Food is not so as a few years ago (cold and not tasty). Choice of drinks is less (no alcoholic drinks). Service is low (they ignored me twice with food and drinks, hence I had to call them.



Thai Airways Customer review :  8 January 2014 by Asa Joseph    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew LHR-BKK-SYD return over the Christmas / New Year period. 3 of the four legs were in the new refitted cabins, which were very comfortable. The inflight entertainment in the new cabins was excellent - very wide variety of films on offer, including many new releases, and the screens are a lot larger than I've seen before. The older cabin (on the SYD-BKK leg) felt very old and dated - much less comfortable. Food sounded excellent on the menu, but was hit and miss in practise. Overall excellent value for money.



Thai Airways Customer review :  8 January 2014 by A Wong    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Melbourne to Bangkok on the slightly midnight flight and were very impressed with the on board service. We were greeted on board by the friendly staff using the traditional Thai greeting. Shortly after take off hot towels were handed out and an actual dinner was served. Staff were friendly and very professional and drinks were offered frequently and drink orders were promptly on request. Excellent on board entertainment system with a broad spectrum new release movies and TV shows to cater to every taste. Toilets were clean and seats were comfortable with a good pitch. Staff also went through the cabin frequently to collect rubbish. All food served was tasty and was not too spicy. On our return flight from Bangkok to Melbourne which left at 9.10 the service was again excellent and faultless. Definitely one of the premium full service airlines and has a slight edge over Malaysia Airlines in terms of food and on board entertainment.



Thai Airways Customer review :  6 January 2014 by S Neoh    (Malaysia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEL-BKK-TPE-BKK-DEL. Definite evidence that certain sectors get 'preferential treatment' from certain members of the industry. While BKK-TPE is operated in a brand-new A332, BKK-DEL passengers put up with a dated B744 (with those reduced-height seats so you can see the big screen at the front of the compartment). Meal service is excellent on the TPE sector, with crew coming round to offer extra rolls or on drink runs. Service on the DEL sector is gruff, with crew forgetting your roll/drinks. Metal cutlery only offered on the TPE leg. Especially on the DEL leg, the flamboyant colour scheme (pink, yellow, blue, and purple as the four seats in the centre block) compounds the sense of chaos in the cabin.



Thai Airways Customer review :  6 January 2014 by C Kay    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-RGN-BKK. It's a while since I've flown them, but I was very impressed. Flights on time, bags off quickly, great cabin crew and surprisingly good effort with the food and drink.



Thai Airways Customer review :  31 December 2013 by F Lakey    (South Africa)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JNB-BKK, 7 Dec, TG992. BKK-HKT, 8 Dec, TG201. HKT-BKK, 15,Dec, TG204. BKK-JNB, 18 Dec, TG991. Used Thai Airways for the 1st time 7th Dec and on return 18th. Had a wonderful experience. Staff friendly and service good. Served drinks frequently throughout the flights. Food equally tasteful. Inflight entertainment fantastic with a big variety to watch and play.



Thai Airways Customer review :  29 December 2013 by J Kuzma    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew TG910 from LHR-BKK on 17-Dec and onto BKK-Mandalay on TG2981. TG910 had large personal entertainment screens, but movies and TV shows were all over 2 years old. Good attention from attendants - they came around frequently with drinks. Ran out of meal choices so I ended up with shrimp, pasta and overdone veggies. Served dinner and breakfast. Bathrooms always clean. TG2981 was about 1.5 hours and served drinks and small box snack – why can't US airlines do this?



Thai Airways Customer review :  29 December 2013 by Fang Jun    (China)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Shanghai to Bangkok. TG663 flight was delayed a little bit due to the air traffic control. The announcement from the cockpit was clear. Inflight service was good. Cabin crew were hardworking and helpful. On the way back to Shanghai the flying time was 3.5 hours. Food and beverage on both flights were good.



Thai Airways Customer review :  25 December 2013 by M Davidsonh    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I used Thai Airways for the first time over the past two months flying MEL-BKK-MAD and CPH-BKK-MEL in economy and I felt satisfied overall with my decision to fly with this airline. On the older aircraft, I was impressed with the generous legroom and width of the seat but it is evident that on the newer aircraft operating the Copenhagen route that such legroom is no longer present creating a more uncomfortable flying experience. The newer inflight entertainment on this route made up for this however proving more reliable than that on the other legs of my trip. Perhaps the best thing that Thai Airways has going for them however is their wonderful staff which I was unable to fault for the entirety of my trip. If the price was reasonable, I would without a doubt use this airline again.



Thai Airways Customer review :  21 December 2013 by H Koh    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-HKT-BKK, 18/12/2013, TG211. 19/12/2013, TG216 in Business. There is no seat selection or request possible on domestic flights in business. Even when you checking in online 24 hours before all seats are gone. I also travelled in F from Frankfurt to Bangkok, and would like to say that the service is not up to date. The service is overpriced and has little features and benefits. The cabin attendants show little respect. Thai used to be a reasonable airline. Service on board is non-existent.





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