Thai Airways International Passenger Reviews and Thai Airways Customer Trip Reports

THAI AIRWAYS review :  9 June 2009 : by R McCarthy   (Australia)

BKK-PEK, Economy Class. I was a bit disappointed by TG, after not having flown them for some time. I expected a more modern aircraft, or at least a retrofit - it was A330, with a shabby interior and quite a gaudy variety of colours of the material. My seat was broken and kept leaning backwards - which would have been irritating for the man behind me (I ended up moving one sideways). The staff were very good however, though they could have smiled more. The meal was a bit bland, though there were two choices - and wine. I think their wine glasses are far too small - I ended up requesting five re-fills, when I would only have needed two on most airlines! All in all, nothing major to complain about, I guess I just expected a more polished product after such a long time since flying them.

THAI AIRWAYS review :  9 June 2009 : by Andrew Fleming   (Ghana)

Bangkok-Hanoi. I have travelled many times in economy with Thai on this route and looked forward to sample their business product. It started so well, check in was almost a pleasure, lounge very good and the complimentary massage (either foot or neck and shoulder as I chose) excellent. Overall though the flight itself was a disappointing experience. A tired A300-600 used on this short route. Champagne offered alongside juice or water before takeoff. Food served was very attractively presented but portions were minimalist, a sign of cut backs as 18 months ago I had been served a far more substantial meal in economy. A menu was offered on the outbound leg only. No entertainment on this 90 minute flight. On the return from Hanoi check in was chaotic and poorly managed, business lounge adequate. Both flights ran ahead of time - most flights to Hanoi like to get away sharply due to the high ground tariff the authorities charge. I would use Thai again and given the price of the business seat was only a few pounds more than an economy ticket I would be tempted to use business if, as in this case, I was connecting to a flight with a different airline at Bangkok and faced long layovers but 600 Baht (no other currency accepted) will buy you 2 hours entry to the lounge less the massage. Fast track facilities are available if you have to go through immigration in Bangkok.

THAI AIRWAYS review :  27 May 2009 : by W Chia   (Germany)

DPS-BKK-FRA. Due to a system problem in DPS ground staff was not able to check me in on the BKK-FRA sector and told me that I would receive my boarding pass in BKK. However during boarding a gate agent took me aside and apologised for the inconvenience and handed me the boarding pass for my next flight he also confirmed my meal request ("chef on call" service) that is available for first class passengers. Flight on an A330 with old style business class seats, but comfortable. Entertainment system limited. Meal service was 5-courses with wine. Crew friendly and professional. After I disembarked in BKK a lady was waiting for me with a cart to drive me to the first class lounge. The lounge is specious and staff very friendly. Meals and drinks on request. As I was flying first a complementary 1hr massage was offered in the spa opposite the first class lounge. The flight in first was also a good experience. Food and drinks very good. My pre order meal was tasty, nice breakfast served before landing. Thai does not offer a turndown service like NH or SQ. However the seat full flat was comfortable and I could sleep for 9 hours. After the flight I was escorted all the way to the baggage belt. Overall very impressed by the service on the ground and in the air.

THAI AIRWAYS review :  21 May 2009 : by Mikael Fjaellborg   (Sweden)

ZRH-BKK return in business class. Outbound flight 80% full but still attentive service from cabin crew. Food service have declined since the past but still acceptable. Return flight only 3 pax in whole business class section with excellent service provided. Seats okay but not the most comfortable in C class compared with other premium airlines.

THAI AIRWAYS review :  12 May 2009 : by W Tsu   (Singapore)

BKK-FCO-BKK inflight service was almost non-existent midflight. THAI is usually my long haul airline of choice as I am a Gold ROP member. However, every long haul flight I have taken from last year till now invariably meets with a bad service experience. On a previous ARN-BKK flight, when I asked for a beer mid-flight, I was told that "the bar" was closed! When I wrote to THAI on this strange response, their written reply was that it was measure to curb excessive drinking on board.

THAI AIRWAYS review :  11 May 2009 : by B Peltier   (France)

CDG-BKK Business class. The supposed B747 version provided daily was changed 3 weeks before the flight. The old out of date B747 version (without lie flat beds) was provided in place. In my last 4 flights (CDG-BKK) in the last 2 years I got twice the old B747 version which is uncomfortable. During flight if a young hostess was smiling but the older one had a perfect lack of courtesy and when she served plates for diner it was with an unpleasant “for you”. Years ago, I was fond of Thai Airways but it seems now to be a declining company which does not care with its passengers and business customers.

THAI AIRWAYS review :  6 May 2009 : by N Thepsuree   (Thailand)

BKK-NRT-BKK both on an aging B747-400. Staff very friendly, but the IFE is nothing but an old main screen. On the way to NRT they ran out of eggs and ham so no choice left for me - even though flight was about 60% full. There was no choice on the way back. Seat was comfortable. A good choice for medium haul travellers.

THAI AIRWAYS review :  5 May 2009 : by Hans Mjaanes   (Sweden)

STO-BKK. Service was very good, and clean aircraft. And info during the flight was good, sometime they have old movie, but ok.

THAI AIRWAYS review :  30 April 2009 : by Tom Obokata   (UK)

BKK-ZRH, A340 on First. I upgraded from C to F on a stand-by basis (payment of 26000THB or 700USD). It was a very good experience. The first class lounge at Bangkok was like an oasis, with plenty of space, food and drinks. Staff there were very efficient and attentive. They also escorted me to the gate when it was a time to board. I also took advantage of full-body massage reserved for the first class customers. Onboard experience was just as good. Food and drinks were very good (vintage champagne, caviar along with other good dishes). Crew were attentive and their service superb. The full-flat bed was also great and I was able to get a good night sleep.