Thai Airways International Passenger Reviews and Thai Airways Customer Trip Reports

I booked my flight with BA originally BKK-LHR return but ended up flying with Thai BKK-LHR leg due to 11 hrs delay issue. The flight was pleasant, comfortable and clean. Dinner and breakfast were lovely with drinks being served throughout. Staff were friendly, professional and smiling. I am 5 ft 10 and I had no problem with seating at all. Having said that, legroom was not spacious and I could not agree more with other comments about legroom. Inflight entertainment was good with many choices. Overall, I was happy with the flight and I may consider flying with Thai again when the price comes down.

Economy LHR-BKK August 2012. Long queues at Heathrow and completely full flight 2 hours late due to mechanical issue which we knew nothing about. Service standard and crew seem to spend most of their time socialising at the back. Overall not impressed. By comparison Air Asia from Stansted last year was more enjoyable experience which was a big surprise to me.

Difficult to rate the following since we took two flights. Rome-Bangkok then Bangkok-Tokyo. First flight was terrible TG945. Old plane, seats didn't recline all the way down, my entertainment speaker system was broken and two of the 4 movie selection was unviewable due to static on the screen. I paid for business class for this? The flight attendant didn't ask me if I wanted a refill on my drinks at all during the 10 hour flight (I kept having to call them over). However, the layover in Bangkok was excellent with a free massage at the Orchid Spa, excellent facility at the lounge with quick wifi access, and clean areas. The second flight back to Tokyo was very nice with excellent service.

12/8/12. PEN-BKK. A pleasant and professional service. There was more than ample service for this short flight. Flight left on time. The cabin crew ensured other passengers stored their bag appropriately.

SYD-BKK-SYD. My wife and I have flown Thai the last 4 years to BKK, the first 3 years they were using the A340-600 aircraft which was very modern and you had your own PTV screens and comfortable seats. It seems they have replaced the A340-600 with the ageing 747-400 on this route, it was like going back in time. Projector screen, old worn seats and carpet the only thing missing from the past were the ashtrays. Although the service and food were good I'd consider other options before flying Thai. Disappointing.

LHR-BKK-LHR return trip. Flew economy on A340-600, daytime flights both legs. The service on the trip out to BKK was great, choice of 2 good meals and a couple of additional drink requests I made were provided. Seats comfortable for me, but I'm only 5' 7" and looking at the space under the seat taller persons may find leg room an issue because of what I presume is the entertainment system box under the seats. Movie choice I found good. Return trip a bit disappointed, they ran out of 1 of the meal choices, apart from this the staff were excellent and could not be faulted.

30th July, 2012. My daughter and I flew from Melbourne to Bangkok with a further connection to Mumbai. While on the flight from Melbourne we realized our boarding passes for the next flight had been booked for TG317 erroneously. This flight would take off for Mumbai two hours before we landed at Bangkok. We brought this to the attention of the cabin crew who requested us to wait until we were nearing Bangkok when the pilot could contact the ground staff. The crew were extremely helpful and polite and assured us that everything would be sorted out. Later, on contacting Bangkok we were told our Mumbai flight had actually been cancelled, but again the crew assured us that Thai Airways would put us onto the next available flight. On reaching Bangkok Airport we were met at the gate by a ground staff who informed us we had seats on the Bangkok Airways flight to Mumbai. He escorted us to the check-in counter and assured us our baggage would be identified and loaded onto the flight with us. We did in fact reach Mumbai with our baggage intact. Cabin crew and ground staff were efficient, helpful and polite. I will definitely recommend Thai Airways.

SYD-BKK-SYD - Boeing 747-400. Was very sceptical about using Thai after they changed back to the 747 from the A340-600. After boarding got a surprise by seeing PTV in all the seat backs. Thai have refurbished these old planes. Very good Thai food and service. Plenty of leg room. Cant complain about anything this trip.

LHR-BKK-DPS Return. Very efficient check in service at LHR. On board the service was good and the food and beverages excellent. On arrival at LHR the presentation of an orchid to passengers was a lovely end to a very enjoyable flight. The only fault I could find was that the seats were quite hard and I ended up sitting on my pillow to make it more comfortable. The legroom and seat width however was generous and I would certainly choose Thai to fly that route again.

Heathrow - Bangkok, A340-600 Business Class. Was ready to be very disappointed after the reviews on here for Thai's business class, but maybe I got lucky. Friendly check-in quick with no queue at all. Thai use the SAS lounge at T3 which was better than expected with views outside and half decent food and drink. On boarding was impressed with the space. Outstanding food - couldn't eat it all. Crew were smiling and helpful at all times and brought a tray of drinks at least every hour through the night. As for the seat, I am 6ft2/1.88m tall and didn't have any issues with it. I agree it's not completely flat, but it is still comfortable for sleep and Thai was about half the price of BA/Qantas for this ticket so can't complain at all.

Short trip SIN-BKK-SIN. Outbound leg on a B777 in regional config'. Coming back an A340-600 in full long haul config'. TG tickets seem cheaper than SQ at present on this route and both flights were full. Seats fine for regional flights but still don't rate them for long haul as a bit narrow and noticeably sloping when "lying flat". Service fair, although the crew on the outbound leg weren't totally on the ball. Food on return leg was very good - special menu over Aug 11-13 weekend due to Thai public holiday. Did not use IFE. TG lounges at Changi and Suvarnabhumi both OK. Boarding at Suvarnabhumi somewhat chaotic, as usual!

Brussels-Bangkok-Denpasar. All four flights were excellent. Great service, food and wine. Travelled from Paris, first part of the trip done with Thalys from Gare du Nord (price was much cheaper from Brussels then from Paris). Very good alternative for Parisians to fly from Brussels rather than CDG. I found business class configuration very spacious (B777 have 2-2-2 layout whereas almost all other companies put 2-3-2 configuration). Honestly the seats are not the best, although it's possible to find a comfortable position there is a lack of support for legs. However I had about 6 hours sleep on longest flights. Very good meals, great presentation and service. Very good selection of films and music. Used Royal Orchid SPA in Bangkok during layover - very good!

As a couple travelled Melbourne-Phuket return. Arrived at Phuket to be advised that we are not sitting together and that the flight was full, after nearly an hour of getting nowhere, we decided to upgrade to business class (at a cost of course). At least we got to sit together. Must say though not impressed with the business class set up at all, we were in a row of 3 seats with only 2 storage pockets in front, secondly, seats were very uncomfortable and poor setup of facilities. Food was very ordinary, drinks only offered during meals. Don't think we would travel with Thai until they at least upgrade their airlines on busy tourist destinations.

Brussels - Bangkok-Denpasar in Royal Orchid (business) class. Very good overall experience; excellent service from the crew on all flights. Very good and tasty meal service; I used their online booking for special meals for the flights from Bangkok; all orders were honoured and tasty. Good selection of French wines. Excellent entertainment system with wide selection of videos and music. Slightly disappointed by the seats, it is not easy to find comfortable position; however slept more then 6 hours on each long flight. Used their lounged during transit in Bangkok; they are quite nice and 30 minutes massage in SPA is a real plus!

I would like to commend the flight staff on Flight TG955 from Oslo to Bangkok on 8 July 2012 (Economy Class), they were exceptional!

First class from ZRH to BKK in First class together with my wife and daughter in an A340. The seats look really worn and in a way somehow shabby for First class. The meal service was good but apart from the caviar and vintage champagne not really First class either, although it tasted good. One aspect which was really First class was the extremely attentive service by the flight attendants and the First class lounge in BKK with its Royal Spa, where we immediately got a massage, which is a wonderful experience after an intercontinental flight.

SYD-BKK-SYD. Business class flights. Sat upstairs - the cradle lie flat seats are the most uncomfortable I have ever sat in. Started to go numb after 2 hours and couldn't find a comfortable position. Food was ordinary. Thai really needs to up the game here because they are serving what I consider to be an economy class meal. I recommend you eat before flying. Astonished that there were no snacks mid flight on the long haul services - you have to wait for meal times. Pleasant efficient service. Good value airfare but a 2nd rate business class. And also be aware: overhead compartments upstairs on the 747 are so small they wont take standard size cabin baggage.

I travelled with Thai Airways many years ago and remember a positive experience and raved about the airline. Well, my most recent flights certainly dispelled those memories! FA's seemed almost inconvenienced to be there, and when I 'buzzed' for a glass of lemonade, I was told that if I wanted any more drinks, I would need to go to the galley - strangely enough, the people in front of me who were guzzling wine and beer received 'chair service' throughout the trip. Food was ordinary, entertainment was good - overall, disappointed in what I thought was a really great airline.

JHB_BKK-JHB 777-200ER. July 2012 . Our seats were row 54 abc d outbound and 59 abc d inbound, I was very concerned about being stuck in the back of the plane, expecting to be cramped and squashed. What a pleasant surprise to find out that all the seats on the Thai fleet have a 34" pitch. I sat in the window on both trips and my husband in the middle, both sons had an aisle seat and we all managed to sleep. Food was well presented and tasty and my sons were impressed with the variety of movies. Cabin crew were attentive and polite. Domestic flights from BKK-Phuket were equally as good.

Tokyo-Bangkok-Phuket and Denpasar-Bangkok-Tokyo. Comfort was disappointing on both flights to and from Tokyo. Angled seats meant I was crumpled up on the floor in front of my seat on the first flight, since I was at the front of the upper deck and could not brace my feet against anything. On the return flight I was in a back seat. It was horrible, but slightly better since I could brace myself against the seat back in front of me. These seats are a total failure, and it is mind-blowing that a sane human being could have designed them and that sane individuals at an airline accepted them. Both my seats were also very hot and dry. Hard plastic on either side of you reduces comfort too. It is hard to figure out what to do with your arms if you are a broad-shouldered man. My first flight from Tokyo to BKK has excellent food and wine, and the service was great. On both of my return flights the food was inedible.

SYD-BKK was an old 747: no personal screens, seats are old and uncomfortable and crew were just ok. BKK- SYD was a newer 747: good entertainment selection, seats are more comfortable, crew are much better compared to the first flight. Food was excellent on both flights.

KUL-BKK-KTM. Plane from KUL-BKK was a terribly old Airbus 300. No personal screens, the seats were like a slightly larger version of the seats in Economy class and my back hurt due to the uneven back support. Arrived late into BKK due to congestion. Was a tight squeeze for my connecting flight bound for KTM but no ground staff to receive me and whilst I hurried towards the gate. Glad Malaysia Airlines will be commencing flights to KUL soon so now I do not have to transit in BKK anymore. Flight from BKK-KTM a much better plane because it's a code share flight with Lufthansa but service is not on par like it used to be a few years ago period.

Seated in exit row and there was no entertainment unit (9 hr flight) - not impressed. The service was unhelpful and not up to standard, I asked for a can of sprite and this request was not forthcoming in a reasonable time. The empty glass (with melted ice in it) and empty sprite can left on tray table for 3 hours. Only picked up after turbulence knocked it off tray table into empty seat. I would not fly with them again. It's not worth the extra dollars compared to budget airlines, not an enjoyable flight.

KIX-BKK-USM. I have to say, the standard is not always consistent. This time, check in at KIX was very helpful and friendly. Airbus 330 was only 2 months old and to me the cabin and lavatories were really luxurious. I enjoyed their selection of AVOD. Was not impressed by the food and thought the FA's were professional, but a little distant and cold. They run through the cabin to have the work finished as quick as possible. Food was nothing special. The short flight from BKK to Samui, the crew seemed to be tired and really not in the mood for working. The plane was a 737-400 and in a very old condition. Not impressed by their short flight.

LHR-BKK-HKG Royal First. Horrid check in by a lady who was rude. Not a good start. She changed her attitude when she realised we were travelling First. Singapore airlines lounge ok. Boarding a nightmare but once on board the traditional Thai hospitality kicked in. Excellent service and food, even though the menu was the same as 1 year ago! Lounge in BKK smooth as silk, and onward flight to HKG good as ever. So high points, food, caviar service, crew, seats a tad old but still good for a few hours sleep. Low points, that check in lady, who should really think about her career options!

LHR-BKK-LHR. We flew in one of the new Airbuses. I am only 5ft 7ins and my leg room was tight, if you are 6ft+ I'm not sure if you will be able to fit into the space in comfort. The IFE was good with lots of choice. The food going from LHR out was really good . A choice of food that included English and Thai food and there were very positive comments from a lot of other passengers and a lot of empty trays being retrieved by the staff. The return from BKK was just the opposite, all Thai foods, mostly curries. Lots of glum looking faces and half full trays returned. Even my wife who likes curry (unlike me) thought it was of poor quality. Staff were attentive and smiled a lot. Overall a good experience but they need to sort out the catering out of BKK.

LHR-BKK-LHR June 2012. Leg room in economy on Airbus now used on this route is not good. The entertainment pod under the seat in front prevents you from stretching your legs. Service is now very average and standard of meals quite poor.

KTM-BKK-SIN Return Business Class: Flight outbound from Kathmandu delayed by an hour due to operational difficulties as announced over the PA system. Boarding chaotic with no priority boarding for elderly, C Class and Star Gold passengers. The FA's were warm in their greetings. I always have noticed the older FA's are always better in their service compared to the younger newer recruits some of them which will give you a bit off attitude. BKK-SIN, full cabin, boarding smooth but inflight again a lack of consistency amongst the service provided by the different FA's. Overall not even close to SQ or QF for me.

Have just completed a trip on the MAA-BKK sector in Royal Executive Class for the umpteenth time, only to find that standards of service have progressively and completely fallen by the wayside! Aside from the delayed departure from MAA, when I opted for my main course meal (fish), I was told that it was no longer available and I would have to opt for either lamb or a veggie meal! When I asked for red wine to accompany my meal, I was told by the young(er) FA serving J class that she would need to check if the wine I had opted for (listed on the wine menu) was available! Totally absurd! The FAs proceeded to complete the meal service and dim the cabin lights within 75 minutes of takeoff, and then disappeared until final approach to Suvarnabhumi! Much as I would like to disassociate myself from this airline and its poor service, I have accumulated considerable mileage with them and have another long haul coming up but am considering transferring my mileage to another Star Alliance carrier.

LHR-BKK-PER Airbus A340-600 between London and Bangkok, quick check-in and preferred seats honoured. Cabin clean and tidy with a third of seats occupied, which allowed for very good service during the flight from a friendly crew. Food and drinks of a good standard while the call bell answered promptly, VOD and seat controls worked fine and toilets kept clean at all times. The seats are not completely lie-flat and a little narrow for sleeping in. Airbus A330 between Bangkok and Perth, cabin crew very welcoming and relaxed despite some late passenger arrivals, as usual pre-take-off Champagne and soft drinks available. Seat comfortable and reasonable recline but quite narrow and no good for sleeping in. Food and drinks up to standard, VOD system worked fine with plenty of content, overall a good product at a competitive price and will use again.

SIN-BKK return with family on their B777-300. Travelled on row 70 which provided good leg room with a seat pitch of 36" according to the aircraft floor plan. Boeing 777-300 had PTV & foot rest which provide comfort. Cabin looked cheerful as seats were purple, and yellow in colour. I had the same low fat meal (fish as main, dried prunes, mixed veggie as sides) on both sectors which was tasty but boring as it was the same dish. Unlike CX which provide different low fat meals. Family had normal meals which tasted great and it has strong Thai culture in it. Cabin was full on both sectors. Travelled on row 60 for return and was unable to get row 69 or 70. Seat pitch normal 32". Inflight service was better on the return flight. Cabin crew was grumpy on the outbound sector. Overall TG offers a good Y class product and prices are quite competitive to budget airlines such as Tiger or Jetstar Asia on this route.

BKK-VTE in a well used 737-400. Seats are OK but leg room a a little tight. Take off and landing both on time. Even before take off the crew confirmed those of us who had ordered special meals and shortly after departure fairly large meal boxes were handed out. I was pleasantly surprised at the quantity and the quality of the food on such a short flight. More drinks were offered by the crew and the time went by quickly. Having had a slightly less than favourable experience a few years ago, this trip went some way to restoring my faith in Thai.

BKK-SYD 747. Was expecting old 747 with no entertainment however was very happy to see new config on this aircraft. Great seats, entertainment and service. Food was plentiful and most crew attentive, especially the senior crew. Seat pitch was very good for economy however the entertainment box under certain seats really restricts your leg room especially if you are tall. I found this aircraft more comfortable than the A340 previously used on this sector.

BKK-SYD on an older B747. Smooth from check-in to finish. Whilst overnight flights are normally a bit of an ordeal, this was a pleasant, enjoyable flight. Seats had personal screens and the aircraft was fitted with the camera on the nose / tail giving you a taste of what the cockpit crew were seeing. At check-in, a request for exit row seating was granted with a smile. A full flight but FA's were attentive and friendly. Food including the substantial breakfast was tasty and in fact better than some airline lounges at airports. Departed 30 mins late but made up time with a tail-wind and arrived on time. Overall, Thai would keep SQ and MH honest.

KUL-BKK-HKT in Business Class. Crews were very friendly and professional. Both aircraft A330 and 747 were somewhat tatty; worn seats, dirty carpeting and scratched IFE screens. Meals have definitely gone down a bit in quality. Thai needs to refurbish its 'hard' product in order to keep in line with other top Asian carriers.

NRT-BKK. Very good experience. In fact much better than the flight I arrived on from America. The staff and service was excellent. United Airlines could learn a thing or two from the customer service. Never had to ask for a refill on drinks and food was the best I have had on any flight. Plenty of room and personal TV with a lot of good entertainment. Wonderful to see young flight attendants that take pride in their looks, unlike that on most of the American flights. I would recommend using Thai airways to anyone.

LHR-BKK-LHR. A340-600 - very light pax load on way out (approx. 100) and medium on return and super service from the crew, inseat IFE good, but hard to see when seat in front of you reclines. Overall I would have no problem flying Thai again.

MXP-BKK, CEI-BKK-HKT-BKK-FCO. Every type of service and aircraft on this long journey. First long leg MXP- BKK on A346, everything was great (service, entertainment, food, clean plane, etc.). Domestic routes are flown with older A300 (CEI-BKK) and B747 in old seat config. PHK-BKK-PHK: the planes are obviously old but not worn and was great including the service with snack/drink on every flight, even though the flight time was just 50 mins. During the return from Phuket, staff gave us seats on an early flight saving us 2-3 hours in HKT airport. The worst part was the last long BKK-FCO route: service and food is always great with Thai, but 12 hours flights cannot be flown with old economy classes in the B747 (no IFE at all and less space than usual). Hope to see the new classes in B747s soon.

BKK–LAX–BKK on A340-500 B-Class. The lounge at BKK airport is excellent. The flight left on time to LAX. The service is wonderful but the food is more or less similar to that of economy class. The entree and main course are all served together at the same time. The entertainment choices are limited and no noise cancelling headphone. The seat while it claims to be 170 degree actually slopes quite severely, making uncomfortable for sleeping. I felt that I am sliding down all the time. Overall, good value for money – since it is 40% cheaper than CX and at least 60% cheaper than SQ.

Why is it that European airports are getting the A380 before London when Paris, for example, is already served by 777s and London is stuck with the small and badly laid out A340? I'd rather have the old 747 back anytime. First Class is badly done on the A340, it's too cramped and you can't even get to a companion on the other side of the cabin without a visit through the galley. Same old menu unchanged for years now. Looks like I will need to change airlines unless Thai UK gets its fleet sorted out.

LHR-BKK return on Airbus 300. Adequate seating, personal rear in seat entertainment. Good food and good service. Value for money.

SYD-BKK return on reconfigured 747. Check-in in SYD not exactly 'premium' but seats were finally changed to our liking (originally booked A346). Lounge in BKK fine and enjoyed shower facilities. I liked the smaller lounge in concourse C as it's more personal although food selection in the major lounge is much better. Service and staff in lounge very good although English skills variable to non existent. Travelled upstairs both ways 12A then 16A which would have to be the best BIZ seat on the plane with unlimited legroom due to exit row. Cabin crew great both ways and enjoyed the French wines, cognac etc. Food much better out of SYD than BKK which surprised me but above average all-the-same. Seat good in appearance, cleanliness and functionality although angled still good for relaxing. An enjoyable experience.

MUC-BKK-TPE. MUC-BKK on 744 with my C Class seat in the upper deck. Seats are very narrow and the steep angle makes it almost impossible to stretch out comfortably. Food was unspectacular but alt least served by very friendly and attentive crew members. New AVOD IFE on 744 is pretty good with lots of choices but the screen could be bigger. Lounges in BKK were packed and the seating definitely needs a makeover. Stained, torn and faded chairs everywhere. Shower facilities are still in good condition and kept clean, however no toiletries are provided. BKK-TPE on A333 with unbelievably old seats (faded and worn). Almost no recline and a completely useless footrest. Entertainment provided on a microscopic, flickering fold-out monitor in the armrest (Non-AVOD). Food was again unspectacular, some other airlines from the middle east serve better meals even in economy. Overall a pretty disappointing experience compared to the products of other airlines from that region.

SGN-BKK-NRT. The food was sub par but what airline food is good? Seat comfortable, staff attentive, plane was very clean and plenty of choices on the movies with individual screens for each seat.

AKL-BKK-AKL return. Both flights were on a 777-200. Outbound flight was okay, food average. FA's were good. Inbound food was not good, I wish they would change the menu, FA's seemed tired and did the minimum. Overall okay.

DXB-BKK and BKK-DXB: The food was not great. The seat seems to have room to recline more - but can't. The crew was very nice and helpful. Everything was usually very clean. BKK airport Thai lounge will not allow a lounge upgrade which was highly disappointing.

A330-200 BKK-PER. Reasonably comfortable seats but the 32" legroom is a bit tight for those 6ft+ and not the widest seats. Personal TV with AVOD and new movies added in the week since I last flew with Thai. Excellent service and good food with breakfast and a reasonably substantial sandwich option just prior to landing. Thai is by no means the best Australasia / Asia airline but certainly is not the worst either and gives Singapore and Malaysian at the top, a good run for their money.

A330-200, PER-BKK. Not as much legroom as I'd hoped - 32". Personal TV with AVOD. Good food but only one meal on a 7hr flight. Good service re. drinks but the red wine is pretty awful. Overall - reasonable.

B747-400 BKK-LHR. As expected one of the old 744 with no personal TV. Not a major issue as being a night flight was aiming to sleep anyway. Stacks of legroom (I'm 6ft) and the seats reasonably comfortable with good recline. No head-rest flaps on the seat but wasn't an issue as could lean up against the window. Food, drinks and service all very good as expected with Thai. Frequently brought around trays of water and juices during the flight even when most people were sleeping.

 
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