Thai AirAsia Passenger Reviews and AirAsia Customer Trip Reports   a World 3-Star Airline         Add your Thai AirAsia Review   Thai Air Asia detailed 3-Star ranking   Airline Reviews : A-Z Index       Customer Review scoring : Thai Air Asia   7.6 out of 10 71 reviews

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Thai AirAsia customer review :  30 March 2013 by James Halley (Thailand)

My first domestic trip CNX-DMK return. Was pleased to see what they had done with DMK. Disappointed that we were bussed to terminal but as it dropped us off nearer baggage area without walking far, we shouldn't grumble. Efficient boarding at both ends meant early arrival on both sectors. Had the pancake combo for breakfast. Surprised that the drink offered was water and not coffee. I only used them as a friend arrived at DMK also with Air Asia. Price was almost same as Bangkok Airways to BKK and will continue to use them if flying to BKK and beyond. But TAA and DMK is an attractive alternative if just flying to BKK.

Thai AirAsia customer review :  13 March 2013 by D Egginton (Indonesia)

Flew BKK to Singapore with Thai Air Asia. Another bus to the plane. Lot's of empty stands but I think the Airbus and stand do not match. They boarded the bus by row numbers but this soon turned into a free for all. Staff friendly and the normal service standards of a budget airline. Couldn't beat the price compared to the full service airlines.

Thai AirAsia customer review :  29 August 2012 by A Kusnierczak (Thailand)

BKK-KUL, BKK-HKT (two times), BKK-URT-BKK, BKK-CEI-BKK. Flight was nice, cabin crew helpful and responsible, price cheap compared to other airlines. I would recommend them.

Thai AirAsia customer review :  24 February 2012 by E Hoeg (Russia)

Bangkok-Chiang Mai, Chiang Mai-Phuket, Krabi-Bangkok. Tickets were considerably cheaper than similar options with competing airlines. Check-in was quick and efficient in all cases. You don't get any food or drinks. This being said, service was good and efficient. For tall Europeans, I would recommend you pay 10 USD extra and get extra legroom in the "hot seats". The planes were new and seats comfortable. Luggage arrived very quickly except on the last leg of our journey.

Thai AirAsia customer review :  19 August 2011 by Ed Broens (Netherlands)

HKT-CNX. Comfortable flight only marred by a group of unruly passengers. Thai crew unable to control them, but then who could? Flight on time and thankfully shorter than advertised. New and clean plane with leather seating. All in all a decent experience, will fly them again.

Thai AirAsia customer review :  18 August 2011 by M Hawkins (UK)

Round trip Bangkok to Chiang Mai. The problems started trying to book the flight online. A truly painful process and ended up a much more costly experience than first expected with extras and charges, you even have to pay for choosing a seat. As for the flights, outwards was fine but all I can say on the return leg is - if the company uses the same guidelines of employing non customer facing staff as they do with the customer facing staff, then disaster is only a matter of time.

Thai AirAsia customer review :  17 August 2011 by Thomas Mackellar (Australia)

MFM-BKK-HKT. Check-in was easy as I had prepaid for my luggage, however I was unable to transfer my baggage at BKK, and had to re-check my baggage. Flight was 30 mins delayed, with very little updates. Once boarded, the service was very professional and efficient. I had pre-ordered meals on both legs, meals are quite cheap on the website, however if you are hungry I would recommend having two meals.

Thai AirAsia customer review :  4 July 2011 by James Halley (Thailand)

TAA has re-timed their CNX-SIN flight and this is much better, although it is a late arrival in CNX on the return sector. My flight to SIN was slightly early but the return was almost 30 mins early into CNX, arriving at 2235 instead of 2300. Boarding in SIN aided this and the aircraft, with 55 pax, pushed back 10 mins ahead of schedule but we lost that time waiting for a slot at the end of the runway! As per usual I ate at Changi and filled my water bottle from a fountain at the gate. 30 baht for their tiny bottle of water is a rip off. Looks like TAA is eating into Silkair's customer base as the latter has dropped its prices to about 1000 baht more than TAA, but them there are no add ons and you get a free meal and beer. All in all, I'm starting to warm to their Changi service after an indifferent start in January.

Thai AirAsia customer review :  24 June 2011 by Amit Chauhan (India)

DEL-BKK-DEL with AirAsia. I got promo fares of 7000 rupees, aircraft was good and flight was good. Also seats comfortable. I enjoyed vegetable briyani and it was delicious.

Thai AirAsia customer review :  29 May 2011 by James Halley (Thailand)

Shopping around I found that there was an excellent promotion fare with TAA from SIN to CNX. I used this service on day one in January and hoped that they could at least get it back to CNX on time. The flight has been retimed since earlier in the year and it seems to work as the flight got into CNX 30 minutes early (as opposed to 30 mins late in January). I ate at Changi airport avoiding having to buy their overpriced meals onboard. As is usual with Air Asia, the flights are pretty routine and uneventful. The check in kiosks make life very easy when having no baggage, and I was able to check-in well ahead of regulation time. Thai crew were polite and efficient and I noticed that the first officer was a woman (a first for TAA?). Don't see many of them in Asia!! I'm slowly coming round to the fact that if needs must, then Air Asia is a viable option provided you shop around and don't just assume that they are the cheapest because they say they are. Disappointed to see that the fuel surcharge is back for my June trip to Singapore! The other problem I have with them is that in allowing 'everyone to now fly' they allow people to do so who frankly shouldn't be allowed out of their living rooms and have no idea of how to behave when travelling, or worst of all, why the crew handed out immigration cards before landing.

Thai AirAsia customer review :  25 April 2011 by J Maccan (USA)

RGN-BKK-RGN. Check in at Yangon International Airport hassle free. Flight call by seat, boarding fine, greeted by smiles and seated behind the emergency exit row. Landed at Bangkok on time and was first to receive baggage. Check in at Bangkok was okay but not as good as Yangon.

Thai AirAsia customer review :  22 February 2011 by N Damrongphatr (Thailand)

BKK to Hat Yai (HDY) and noticed service deterioration. Flight retimed one month in advance, and cause me minor itinerary problem (despite their offer to change to earlier or later flight). Only one Bag drop counter for internet/ Kiosk check in opened. Their advertisement that internet check in is quicker and hassle - free is totally untrue. Once on board, A320 aircraft is new and clean, but seat pitch is a very tight. Aptitude of the crew does not seemed to be as good as their earlier year. My friend who sit upfront tried to purchase chicken rice, and was told that only curry is available, but I was told later that I can only get chicken rice because my curry is finished.

Thai AirAsia customer review :  26 January 2011 by James Halley (Thailand)

Took the inaugural flight from Chiang Mai to Singapore. To say it was just another flight would be an understatement. And it was 30 minutes late which is about par for the course with Thai AirAsia. No apology for being late. Their slogan is 'newest planes, newest routes'. Well it wasn't their newest plane which was delivered in time for the start-up of the SIN service. Judging by the crowds assembled in SIN for the return journey, it looks like they are marketing the flight at the SIN end. There was no hype at CNX and I haven't seen any media coverage of the fact that the flight has now started. Most of the passengers were non-Thai. Standard Air Asia service. I cant believe they charge 30 baht for a small bottle of bottle. If you get a promotional fare its good value, otherwise shop around. Having done PR for major events, including such new services, I was sorely disappointed. Frankly Thai Ai Asia's product is far below that of its big brother in Malaysia and it shows.

Thai AirAsia customer review :  20 January 2011 by Terence Verney (Netherlands)

HKT-BKK. Online check-in down for several days. Attempting to check-in with a mobile proved both costly and fruitless until the day I was actually due to depart. I visited the Air Asia office on Thaweewong Road, Patong a few days prior to departure and was informed that there had been a bomb scare at their offices which had negatively impacted their booking system, but I didn't find anything on local news media to substantiate that claim. When I eventually did get the 2D barcode image on my mobile, Air Asia's scanners at Phuket International appeared unable to read it. Fortunately, there wasn't a queue at the Web Check-in desk and they were able to print the boarding pass for me instead. The flight departed 50 mins late, but I had allowed ample time to my connecting flight to Dubai. But I would advise anyone proposing to fly with Air Asia where there is a connecting international flight to consider, to allow ample time because flight delays and even cancellations are the order of the day on Thai Air Asia. On arrival at BKK, a further delay of about 45 mins occurred because, as I was informed by an airport employee, Air Asia didn't have any staff to offload the luggage from the plane. Price wise, when you add in all the add-ons together with the "Convenience Fee", the latter of which is the credit card charge, there's not a lot of difference in price between Air Asia and there nearest rival, Bangkok Air.

Thai AirAsia customer review :  11 January 2011 by J Herbert (UK)

HKT-BKK. Paid for 20Kgs of baggage, on their scales at Phuket my case weighed 19.2kgs. 3 hours later the same bag (nothing taken out) weighed in at 16.8Kgs on Qatar Airways scales at BKK. Not the first time I have noticed such a discrepancy. Good value flight though, promo ticket with baggage and taxes was around £20GB.

Thai AirAsia customer review :  21 October 2010 by Andrew Maile (Indonesia)

CGK-HKT. The flights were on time, aircraft very clean and well-maintained and service was very friendly and professional. I paid a small supplement for one of the 'hotseats' and it was well worth it. The return ticket cost around USD100 (promo fare) including add-ons and extras. Excellent value for money. The problem with Air Asia seems to be actually managing to get these promo fares. They are advertised heavily on the website but when you try to make a booking, very often only the regular fares come up. I think you need to book far in advance, as I did with this ticket. Their regular fares are often only a bit cheaper than other carriers.

Thai AirAsia customer review :  4 October 2010 by A Kusnierczak (Poland)

Bangkok to Kuala Lumpur. Very nice journey, nice crew and leather seats in airplane. Very easy to book. If you book place near window (right side), you will see nice view to Thai islands, for example Ko Samui.

Thai AirAsia customer review :  22 September 2010 by James Halley (Thailand)

BKK-CAN and HKG-BKK. My first experience of Thailand's division of Air Asia. Good value for money and only a few observations. Having paid for a 'hot seat' the priority boarding in BKK was only to the bus not the plane. There were just two of us so everyone else piled on which meant we were actually one of the last on to the aircraft. The other is the price of the soft drinks which are frankly a rip-off. Flights on-time and one of the aircraft was virtually brand new. If the price is right, this is the way to go, but they are not always the cheapest option especially to Hong Kong where competition is fierce with a multitude of third country carriers flying that route.

Thai AirAsia customer review :  14 September 2010 by D Goodman (UK)

BKK - Phnom Penh - BKK, Checked in online 24hours in advance which was very convenient and got seats allocated together, Airport baggage drop very quick and efficient. Flight departed 15minutes early and arrived 25minutes early. seats comfortable, legroom ok for a lo-cost carrier. baggage very quick on arrival. Return journey checked in at the desk, very quick and efficient. Although flight was only 1/3 full we didn't get seated together and were put across the aisle from each other despite the two seats next to me where empty. Flight on time and arrived early, baggage again very quick.

Thai AirAsia customer review :  22 August 2010 by Magnar Nordal (Thailand)

Bangkok - Yangon - Bangkok. I bought the ticket on internet. The process was a bit time consuming, as I had to click through many pages. The 48 hours web check in was very convenient, as I could check in on both flights. But still I had to go to the check-in counter at the airport for document check. Check in at Bangkok was long. I only had a handbag, and I was directed to a counter for that purpose. Service was good. I am 1.81 and found the seat spacing adequate. There was a wide variety of food options, which could be ordered when the ticket was purchased. Cabin staff professional and friendly on both flights. My only complaint is that on the return flight, a PRM (Person with Reduced Mobility) was seated between me and the aisle (I had a window seat). I don't think this is legal, and it caused discomfort for the other person.