Ted by United Airlines Passenger Reviews and Customer Trip Reports
Ted - by Sean Kyte
6 June 2007
Orlando to Denver and then to Las Vegas. Service basic, complimentary soft drinks and Tea and
Coffee. Beers and Wines $5.00 and snack boxes could be purchased at same price. No complaints,
although it is strange flying on what is really United on a 3 hour + flight and not getting any
food, while in Europe most full service airlines give you at least a snack. Despite this the only
complant i have is the fact that both aircraft where dirty with the left overs of previous snack
boxes all over the carpet. A technical problem was very well handled by the crew.
Ted - by Jonathan Reed
4 December 2006
LAS-IAD-LAS in Economy Plus on United's Ted. Extra leg room makes a big
difference if you are six feet tall. FAs circulate frequently offering
water, lemonade and other drinks. Short of paying for business or first,
United's very low cost Economy Plus is the way to go. Other airlines
have a premium economy product but charge much more for it.
Ted - by Jerry Armbruster
24 July 2006
TPA-DEN in Economy Plus. While the flight itself was as good as any
other domestic carrier, i.e. tolerable, the boarding process used by Ted
is mind-numbingly stupid. I was seated in Row 1. This is for some
unknown reason considered Zone 2. Zone 1 apparently is the forward mid-
cabin. The problem is that on a full flight, those folks sitting in
Zone 1 board first obviously, and then fill a few of the overheard
compartments that are forward of them in Zone 2. Then, when the Zone 2
folks board, not only have their overheard compartments become partially
full, but two compartments (one on each side of the forward cabin) on
that aircraft (an Airbus 320 I believe) are used for video equipment and
medical supplies. So not only are there two less available bins to
start with, but they let persons in the mid-cabin board first and use
the forward bins. And of course, sitting in Row 1, I have no seat in
front of me to store my briefcase. So I had to store my carry-on bags
in two separate overhead compartments about 10 rows back. Instead of
being one of the first off the plane, I was one of the last. It also
takes forever to board under that scenario, because half of the folks
sitting in the forward cabin must meander to the back, find a place to
store their bags, and then fight the traffic to get back up front to
their seats. So the flight takes off late. And then upon arriving in
Denver, the captain took great pains patting himself on the back to make
a speech about how other carriers run late, etc., and that he did a
great job getting us to Denver close to our expected arrival time.
Perhaps if they used some logic in boarding the aircraft, the flight
would've arrived early, and he could have earned a pat on the back,
rather than congratulating himself for doing what was expected of the
airline in the first place.
Ted - by Bob Faulkner
24 July 2006
Just returned from a round trip between Las Vegas and Cancun with Ted.
The cabin was reasonably roomy (a lot more legroom than I got flying 11
hours to London on United five years ago). I like the A320, with its
overhead video screens (this used to be confined only to jumbo jets).
The cabin crew was pleasant and helpful, and the pilots periodically
pointed out points of interest along the way and kept passengers advised
as to our progress, weather lying ahead and so forth. The snack boxes
were pricey for what you got, but I suppose this is what you get with a
discount carrier. I had rather buy food on the ground before boarding
Ted - by Robert Clark
12 January 2006
LAS-SFO on my first TED experience. It did not feel like a low-cost
budget airline at all. The atmosphere was more relaxed than parent
United. The IFE and the overall atmosphere was focused on humor. The
captain cracked a few jokes prior to departing, and the FAs were young
and vibrant, unlike on United. There is only one more thing I would
suggest on improving. If the airline is going to focus on humor for
IFE, might I suggest a stand-up comedian who's jokes do not have to be
censored every other word. The comic on my flight was George Carlin,
and every other word was bleeped since he swears a lot. Took away the
meaning of half the show. I'd suggest a comedian that does not swear so
censoring is at a minimal, like Jerry Seinfeld. Oh, and update the
headsets. It is hard to enjoy when you are having to hold the headphone
plug in place.
Ted - by James Dingsdale
12 January 2006
Las Vegas McCarran - San Francisco - LAX. Faultless airline service from
a budget carrier. Service much better than UK budget airlines with free
drinks and in flight entertainment. Cabin crew very friendly and flight
times very prompt. Would have no problems flying with TED again.
Ted - by C R Armstrong
30 December 2005
Many of the previous comments are accurate. I fly TED routinely between
Dulles and Tampa. While not perfect, the service and amenities are a
whole lot better than USAirways. Economy Plus is the only way to travel
though and I have seen flight attendants chase interloping Economy
passengers back to their original seats when E+ seats are vacant. The
in flight entertainment is a plus especially for a multiple hour flight.
Ted - by P Kleinman
8 November 2005
Truly the most horrible North American "low cost" airline experience
thus far (although in all fairness I have to admit that I haven't flown
Spirit or AirTran). Cramped seating (at least 2-3 inches less than Song
and JetBlue) and the service on a four-hour flight from Vegas to DC
ranged from indifferent to virtually non-existent. United's "Ted" is so
cheap that they won't even give you a soft drink can but rather a tiny
plastic cup filled mostly with ice. The $5 snack boxes sold on board are
terrible, too. It was quite a contrast to the service I've come to
expect from other LCCs such as Jet Blue and Song, whose meal service is
way better, particularly on flights that last so long. I could
understand this sort of service for an hour long flight, but for a
daytime 4+ hour trip it is undoubtedly horrible and unacceptable. Oh,
and as far as cost goes, nothing innovative there: it was the same as
for the other carriers -- just took TED because it matched my schedule
Ted - by Tom Maule
24 October 2005
Flew ORD-PHX in economy. A320 needed a good clean and service is non-
existent with the only food available being snack boxes at $5. Non-
alcoholic drinks are free but limited to one and only a small glass
filled mainly with ice. IFE was available, but the headsets supplied
were old and grubby! Flight attendants are indifferent and not seen
after the service run shortly after take-off! Returned to ORD in
premium economy, but the extra legroom was lost as bags had to go under
the seat due to TED allowing excessive numbers of oversized carry-ons in
the bins. Service was similar.
Ted - by J K Yu
8 October 2005
I fly TED at least a dozen times a year. It does help to access the
Economy Plus section either through upgrade or elite status. That extra
leg room really makes a difference. With standbys, they often don't
leave the gate unless the plane is packed. As far as purchasing snack
boxes, my favorite is Jumpstart. There's enough to munch on plus
something for later. Flight entertainment isn't bad. It ranges from
music videos to Jay Leno to a full length movie. But no seatback videos,
thus no choices. The flight crew is usually friendly if not a bit
rushed, especially on short flights. One suggestion is to change the
uniform. I know they switch between mainline and TED flights during the
day, but they wear the same tired blue outfits. Since UA wants to
distinguish their product, the pilots could wear yellow ties and the
cabin crew could wear polos.
Ted - by Anna Rowe
10 July 2005
Orlando to Washington DC on Memorial Day. Despite my suitcase being rather over the
luggage limit, nothing was said, although I was willing to pay! The check-in
assistant also checked me in for my on-going flight to the uk - it was the first time
he'd done this and had to get some help, but it still only took a few minutes.
Without asking I was allocated a seat in economy plus, which was a huge bonus.
Seating was comfy, with good leg room. Flight attendants weren't the cheeriest I've
ever had the pleasure of flying with, but they did have to deal with about 70% of
passengers bringing far too much hand luggage onto the flight, some bringing 2 or 3
holdalls - about 1.5 long each, some with a number of suitcases similar to the large
size i'd checked in!! This did delay the flight as a number of bags had to be loaded
into the hold. The flight itself was uneventful, refreshments were served. Would fly
again, especially if I could get a better price!
Ted - by Sid Jeffs
29 June 2005
Being a non-rev (that's airline lingo for airline employees who are hitchhiking) from a regional
airline, and having flown mainline flights on several carriers, I have to say United is generally
better about providing for my family's and my needs. TED on the other hand has it all!
Clean aircraft, excellent selection of snacks, and above all, flight attendants with personality!
It reminds me more of flying on the commuters where the flight attendants actually do care about
their passengers. TED's cabin crew does too. I wish mainline United would start more point to point
flying like TED, away from the hubs.
Ted - by C Ruddick
29 March 2005
A quick trip on TED from LAX to LAS 3/25/05 and return 3/27/05. The UA website check-in was easy
and convenient. Terminal 8 at LAX is completely devoted to United and TED flights, but the gate
areas are too small for the number of people on a full A320. Many people, (including me), had to
sit on the floor to wait.
The flight departure was delayed due to "flight availability". When the plane finally arrived, we
boarded. The young, attractive FA's greeted us warmly as we stepped on to the plane. The cabin
interior was bright and it seemed to be quite clean and orderly. The plane was completely full.
The seats were standard, very little room, but the Economy plus seats looked much better. The
captain informed us that an electrical component had to be installed, tested, and paperwork
completed, before we could depart. We sat on the plane for about 45 minutes. Many people,
including the woman next to me were worried about a making a connecting flight to Philadelphia. We
finally took off, but no alcoholic beverages or soft drinks were loaded on to the plane. Service
consisted of water or lemonade only. The lemonade was fine. The FA's were very apologetic and
seemed to be truly sorry that they couldn't offer us anything else. The audio selection was great
and the headphones were free. It was interesting to hear the cockpit communications on one of the
audio channels. We arrived in LAS 90 minutes late. United held the plane for the connecting
passengers at LAS. They were very relieved. On the return, the self service check in at LAS worked
well. It offered me an upgrade to Economy Plus for $19.00, but I declined. The flight departed
about 10 minutes late. The flight was almost full. One of the 3 FA's was a bit older and in a very
bad mood and unpleasant toward the passengers. This time, a full beverage and snack service was
offered. All in all, the fare was very low, but the delays were annoying.
Ted - by Cori Tan
21 January 2005
Travelled on this airline about 4 times. Every time I was lucky to get a seat at the emergency exit.
On this airline, 2 rows of passengers on either side of the aircraft at the emergency exit are
assigned responsibilities to assist the rest of the passengers, to exit the aircraft safely in an
emergency, so pay attention to the briefing! Very friendly crew and pilot, all have a great sense of
humour. Prompt service but the only setback is we've to pay for snacks and beverages.
Ted - by William Briggs
30 November 2004
With great difficulty, used Ted with my United frequent flyer miles PHX/ORD/ORD/PHX on A320. Would
only use again if I could get Economy Plus seating. Seats in the back are terrible, hard and very
close together. No leg room past row 12! Thanks to the nice extra heavy lady that sat next to me
and coughed the whole way back to Phoenix since she forgot to get cough drops and couldn't get
service to get water. Never again on TED.
Ted - by G Meijnen
18 November 2004
I flew TED on October 28 from LAS to SFO and back to LAS later that same day. Not the cheapest low
cost carrier but a very pleasant airline with nice looking planes (A320´s) and with enough legroom,
even for me (I´m 6´3"!).
TED A320´s have inflight entertainment and headsets are provided. Even on the short hop to and from
SFO beverages were served with the usual pretzels, food was for purchase.
When entering the plane the -younger than average- flight attendants asked kindly if we were
interested in having something to eat on board and if so they handed out a menu card with a fair
choice of light meals.
On both flights we arrived a couple of minutes early at the destination and it was obvious during
the flight that the flight- and cabin crew was doing their best to make the flight as pleasant and
quick as possible which created a nice and relaxed atmosphere on board.
To be honest, I had never heard of TED before but I´m happy to tell you that it was an excellent
experience and was certainly worth that few more dollars.
Ted - by Deepak Sud
2 November 2004
Flew from Washington Dulles to Fort Lauderdale on an A320. This was my first flight on a low cost
carrier and I have to say I was a bit apprehensive, but the cost of the ticket was so cheap I
figured it was only a two hour flight, so I'd give it a shot. I was very impressed with the service
on Ted. I was upgraded to Economy Plus in both directions which was wonderful. Being 6'2 I needed
the extra legroom, and the seat pitch in Economy Plus was very generous. I was able to stretch my
legs out and was barely able to touch the seat in front of me. The flight
attendants on both the
flight to Fort Lauderdale and the return were wonderful. They were friendly and warm from the
minute we boarded the aircraft. On both sectors we were offered drinks twice, and a coffee run
once. I was only expecting one run, not three. The in-flight entertainment was excellent and the
flight went by very quickly. I do have to say that when I was walking towards the restroom at the
rear of the aircraft, I did notice that the seats in the regular economy cabin were cramped, and I
don't think my knees would have fit. All in all it was an excellent experience, and I would
definitely fly with Ted again (especially in the Economy Plus cabin).
Ted - by Robin Carter
1 November 2004
San Francisco - Las Vegas, on an A320. The cabin crew at the front looked totally disinterested on
boarding - chewing gum and talking about other matters. Compared to mainline UA, the cabin was
bright and cheerful. The TED product guide in the seat pocket was interesting, and showed all sorts
of snacks which I regretted we could not buy on our short flight. Headphones were provided to listen
to the excellent IFE - a huge range of music, far better than on UA itself. As the flight got going,
the cabin crew proved to be cheery souls, cracking the odd joke in the pa's, and serving
complimentary soft drinks and coffee. Legroom was more than adequate for me at 5'8". I'd have no
qualms about flying TED again, provided they improve baggage delivery at Las Vegas - waiting 1 hour
at midnight was a miserable experience!
Ted - by Liam Campbell
11 June 2004
I dreaded my first TED flight between Chicago and Las Vegas, having been used to flying regular
United flights (and often upgrading). However, I was very pleasantly surprised. This isn't a
typical budget airline but rather it's just a leisure version of United. You still get Economy Plus
seats, mileage plus miles can be accrued, and (non-alcoholic) beverages are free with interesting
extras like margaritas available for purchase.
Also, the cabin crew are much younger than the average United flight attendant and this really seems
to make a difference. I so often meet jaded older United staff who seem to hate their jobs but just
stay for the benefits. Ted staff are much more personable and chilled out. As the captain dimmed
the lights for take-off, the purser picked up the microphone and announced in a whisper: "you are
all getting very sleepy, you don't want to order any drinks, you just want to rest and not bother
us." It's a little humorous touch like that which makes flying a budget airline not so bad after
Ted - by Matthew Sudders
25 May 2004
Flew Ted (operated by United) Los Angeles - Las Vegas- San Francisco. Planes are
decent legroom. The seats seemed new and not leather (thank goodness). Flights more or less on time.
One drink and snack were offered on these short flights which include overhead entertainment (when
the crew remembered it). All in all very good but not cheap for a low cost airline (I booked their
'best fares 2 months ahead). United does not have a Las Vegas lounge either. If only the attendants
could be a little more friendly and less officious - shouting at passengers in the 'exit rows' etc.
If you experience any problems submitting comments on the above link, please use our general Feedback Page