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Tarom Romanian Airlines Passenger Reviews and Customer Trip Reports



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Tarom Romanian Airlines Customer review :  22 March 2014 by D Ito    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Morning flight from Bucharest to Frankfurt. Even 2 hour flight in economy class, warm omelette and bacon, 2 warm breads, yoghurt and soft drinks. Machine was old. Seat reclining was broken (always reclined!).



Tarom Romanian Airlines Customer review :  6 March 2014 by Mese Tanase    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Henri-Coanda to Frankfurt on 4 March 2014. Aircraft was 737 with winglets. The flight was excellent and arrived 30 mins early. I bought the ticket at the last minute and got a good deal. I will fly them again for sure. Much better than Lufthansa in terms of leg room and food.



Tarom Romanian Airlines Customer review :  4 February 2014 by V Paul    (Romania)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

OTO-BCN El Prat with Boeing 737-700 (old aircraft). Both flights almost full in economy class area, the outbound flight on time, the inbound flight delayed by 90 min. Cabin crew with no smile and arrogant, hot meals (breakfast and lunch) good but in small portions, two rounds of drinks (including tea, coffee and alcoholic beverages). For 3 hours of entertainment: just the screens with the progression of the flight and some magazine. Better than a few years ago, but they still have space to improve the experience with TAROM.



Tarom Romanian Airlines Customer review :  16 January 2014 by V Paul    (Romania)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bucharest-Amman return with Airbus 318, check-in on-line. Good flight with decent meal and beverages (including alcoholic beverages). No IFE (only the Insight Magazine), but they gave us pillow and blankets. The cabin crew were a bit arrogant, but for the flight crew ten points! Overall a good experience.



Tarom Romanian Airlines Customer review :  18 November 2013 by F Claudiu    (Romania)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew OTP-BUD-OTP last month, both trips with ATR42 respectively ATR72, with comfortable seats. No inflight entertainment but it's a short 1:20 flight. The catering wasn't so good, I could not eat the sandwich offered. Good selection of beverages although, alcoholic and non-alcoholic. The good was on the departure from Bucharest, we came at 7:45 and at that time the baggage drop-off time was closed (departure at 8.15). We managed to get on the plane since the staff from OTP was very helpful. Both on departure and return the flights were on time, take off and landing.



Tarom Romanian Airlines Customer review :  22 August 2013 by Andrew Dixon    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IST-OTP on A318. Allocated seat 8B (directly in front of emergency exit). It didn't recline (no problem) but was fixed in a completely upright position and was incredibly uncomfortable. Politely asked to move to other available seats and was spoken to very rudely by flight attendant. All four crew members unsmiling and robotic throughout the flight. I've flown with Tarom several times previously. There service standard are well below their competitors. If you're only interested in getting from A to B, they do the job. But if you want any level of service (which you should expect given their high fares) they're best avoided.



Tarom Romanian Airlines Customer review :  6 August 2013 by A Peter    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Vienna to Cluj and onward to Bucharest. On the first leg, they offered me a large and delicious warm meal. On the second part of the trip, they offered me two ham and cheese sandwiches with butter, a large milka chocolate caramel bar and two drinks, including Romanian beer and wine! Seats were comfortable, on both occasions the aircraft arrived on time. Excellent legroom, and very friendly crew! Will definitely fly TAROM again.



Tarom Romanian Airlines Customer review :  2 August 2013 by P Vlad    (Romania)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CLJ-OTP-DUB-OTP-CLJ. Perfect service, all flights on time. Decent hot meals on the 3.5 hr flight from Bucharest to Dublin. Ham sandwich and cookie on both the short-leg CLJ-OTP flights. Free drinks including beer and a nice selection of Romanian wines. The ATR 42-500 aircraft used on CLJ-OTP flights are starting to become old and creaky, but otherwise there were all safe and comfortable flights.



Tarom Romanian Airlines Customer review :  18 July 2013 by A Peter    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Vienna-Bucharest-Cluj-Vienna. It was probably one of the best airlines I had flown so far. Their service was astounding, as well as the whole crew. They served us a hot and filling meal on the Vienna - Bucharest leg (2 omelettes with ham, bacon, potato croquettes and a large fruit salad. 3 drinks had been included. On the Bucharest-Cluj leg (One large ham and cheese salad sandwich with a chocolate rum cake and 3 drinks) and on the final leg it was a large salad consisting of just about everything! Crew were highly attentive and kind. will definitely fly them again!



Tarom Romanian Airlines Customer review :  29 May 2013 by P Vlad    (Romania)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SBZ-MUC-SBZ (24-27 May 2013) - Boeing 737NG with plenty of legroom in economy class. Nice staff and pleasant services. Quite tasty chicken sandwich, decent enough for a 1.5 hrs flight. Great value for price, much cheaper than LH!



Tarom Romanian Airlines Customer review :  20 May 2013 by V Tabacu    (Romania)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew to VIE from OTP and back. Good legroom. Good food and service, and large selection of soft drinks. Managed to check-in on-line for both flights after a few tries. Also I booked on line with no problem. The terminal in OTP much better than the one in VIE. Both trips on time. I will fly again with Tarom. The price of the ticket was cheaper then OS, to my surprise.



Tarom Romanian Airlines Customer review :  5 April 2013 by V Neagu    (Moldova)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Iasi-Rome, promotional tickets at a bargain price. The flight out of Iasi was 1 hour late due to weather. During this time the pilot kept passengers informed. Service on this 2 hour flight consisted of a sandwich and non-alcoholic drinks. Seats comfortable, price good, baggage delivery on time. All in all a pleasant experience and worth the money paid.



Tarom Romanian Airlines Customer review :  12 March 2013 by Johnny Chedar    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Schipol, Amsterdam to Henri Coanda Bucharest, and back. Plane was a 737-300. The crew were friendly, they served an in-flight hot meal, which was good, and drinks. There was no movie played, and there weren't any TVs, as this was an older aircraft. The landing and take-offs were on time. Both flights to Bucharest and Amsterdam were fine. Overall, the flight was excellent.



Tarom Romanian Airlines Customer review :  15 November 2012 by T Matava    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew a roundabout SkyTeam routing from MIA - IST as a result of Hurricane Sandy which included a leg from OTP to IST on Tarom. All staff pleasant, cabin load medium so service for the hour flight was prompt and continuous. A very comfortable, efficient flight that was stress free.



Tarom Romanian Airlines Customer review :  6 November 2012 by Marc Guillemard    (France)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Paris to Oradea via Bucharest. Paris to Bucharest in a 737, departure and arrival on time, no IFE, the crew served some kind of a hot meal that was unappetizing and tasteless. Some choice of drinks are available. The crew is neither bad nor good. We landed on time. Fight to Oradea in ATR 72-500, in good condition. A drink and some chocolate cake is served. On landing in Oradea, we all have to go in a bus that drives less than 100 meters to arrivals! As with most small airports, luggage comes quickly. Very similar on the way back, the single employee at the Tarom desk was a little overworked having to cope with 70 travellers at a very early hour. Overall, nothing out of the ordinary from Tarom, but nothing bad either.



Tarom Romanian Airlines Customer review :  23 October 2012 by Kevin Koenig    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA to OTP, both trips on time and with good service (small hot and tasty meal) and 2 rounds of drinks. I would fly them again.



Tarom Romanian Airlines Customer review :  11 October 2012 by A Schwarz    (Germany)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Munich to Bucharest. I booked Tarom often in the past for this trip. However the service is getting worse every time. They serve now only a sandwich that is very dry and give you the usual drinks - which is still ok. There were about 25% empty seats where some at the exit row were not taken. I am quite tall (202 cm) and have problems to fit into the normal seats. Now I wanted to change my seat with one at the exit row. The cabin crew member was very arrogant and unfriendly. He told me to back to my seat as I am booked on this one. My height was for him no argument - he even told me at business class I have even more space. With Tarom you get from A to B. That's it!



Tarom Romanian Airlines customer review :  24 September 2012 by J Tydeman   (UK)

 

Customer Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Flew 2 short flights with Tarom and was not very impressed. Both flights ran to time and we were served a snack by a rather arrogant male cabin crew member. But on the 2nd leg both our seatbelts were faulty and although we were permitted to move, one of the seats we moved to also had a faulty seatbelt. The cabin of this propeller plane was old and tatty.


Tarom Romanian Airlines customer review :  24 September 2012 by Benjamin Kuehn   (Germany)

 

Customer Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

FRA-OTP-CLJ outbound and OTP-FRA inbound. Check-in in FRA was a breeze and handled by LH, security in FRA took a very long time, but it was during peak time. Bussed to plane and departed about 15 mins late. Plane to OTP was a A318, almost full. Seating was much better than LH with decent legroom, and I am pretty tall. Friendly FAs served a small amount of food with no choice, but also a wide selection of alcoholic and non-alcoholic drinks shortly after take off. There is virtually no inflight entertainment except their magazine with the usual type of content and advertising. Landing in OTP was smooth, we managed to have a look at the city, as we were supposed to have a 6hrs stopover. From OTP to CLJ we departed in the evening from the domestic terminal, which is a rather boring location to sit araound, with only one expensive drink stall but nothing else to do. Plane to CLJ was again a A318, drinks and small snacks (peanuts or chocolate bar) served on the 35min lasting leg. After a bumpy landing on the small but new airport, luggage was on the carousel after 5 minutes only. OTP to FRA: The airport of OTP has undergone a renovation within the last years with a completely new terminal. Departure was on time on a only half loaded slightly worn 737 classic. Again friendly FAs served a small amount of food, IFE was non-existent - a matter I don't care of - and after a hassle free flight we reached FRA, our final destination. Cannot complain at all as we (2 persons) paid less than 300,- € for all the legs, less than we would have paid on any LCC, taking into account that you have to reach a rural airport by train or bus and pay extra for virtually any goodie as luggage or coffee. Would definitely fly again, as the value for money on a short distance flight is excellent.


Tarom Romanian Airlines customer review :  14 September 2012 by P Bota   (Romania)

 

Customer Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Bucharest-Istanbul and return in July. Both flights were on time. Not very friendly staff at the OTP airport but efficient. Good services in the air, however - got the vegetarian meal as previously requested, they served coffee, juices and a good Romanian wine. The flight attendants were very nice. Overall, good services and it was very cheap.


Tarom Romanian Airlines customer review :  10 July 2012 by G Lister   (Australia)

 

Customer Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

We flew Istanbul to Bucharest, having booked on-line. It was all that we'd want from a short flight - left on time, arrived on time, snack served, no hassles or problems, everything worked as it should. This is the only time I've flown Tarom.


Tarom Romanian Airlines customer review :  29 June 2012 by Alexandru Barbulescu   (Romania)

 

Customer Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flew on Bucharest-Otopeni route, return flight. Excellent service, meal consisted of a sandwich which was very tasty, a chocolate and a small cake, which for a 50 min flight was more than enough. They served the usual drinks and some excellent Romanian wine, which was a nice touch for such a short flight. Tried both the red and the white one and was very satisfied. Otherwise, flights on time, efficient online check in, staff very friendly, also the captain explained the flight route and gave sufficient information. Had a little attitude problem with the guy at baggage drop desk which was addressed to the customer service and handed swift and efficiently.


Tarom Romanian Airlines customer review :  18 June 2012 by R Kerr   (Australia)

 

Customer Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

IST-OTP, OTP-BCN. Both flights adequate for our needs. Meal and drink were fine. Combination of very friendly and not so friendly flight attendants. Most notable on both flights was the smell of cigarette smoke, obviously coming from the pilots in the cockpit. My Romanian partner who was travelling with me just laughed and said "welcome to Romania".


Tarom Romanian Airlines customer review :  14 April 2012 by M Maly   (UK)

 

Customer Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Flight KIV-OTP-LHR. First flight with ATR, second with A318. Very good onboard services, excellent meal and wine, very friendly staff on both flights. A318 seats very uncomfortable for business and longer flights.


Tarom Romanian Airlines customer review :  24 February 2012 by R Sabi   (Romania)

 

Customer Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Bucharest to Rome. Staff friendly and the Boeing 737 clean. The breakfast was a small sandwich with soft drinks/tea and coffee.


Tarom Romanian Airlines customer review :  9 December 2011 by I Varga   (Japan)

 

Customer Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Cluj-Frankfurt (2x in one month). Short flight, but they do offer a light meal. However, although at booking we specifically asked for special meal, they didn't prepare us anything on both roundtrip flights! When we pointed this out, staff attitude was something to forget. I only used it because there is no other direct alternative for this route. Next time will fly Cluj-Munchen-Frankfurt with Lufthansa.


Tarom Romanian Airlines customer review :  11 September 2011 by C Sherwood   (Germany)

 

Customer Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Egypt to Germany, with a stop in Bucharest. Food was horrible, I smelt the pork sausage before I saw it. As a Muslim I cannot eat this and there was no other choice. Asking the staff what kind of meat this was, they told me its chicken. Very dull flight without entertainment whatsoever as there were no headphones.


Tarom Romanian Airlines customer review :  12 August 2011 by Mihai Popescu   (UAE)

 

Customer Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Dubai-Romania. Boeing 737-700 winglets. Old plane, no space for hand luggage, cabin crew unfriendly. The food was average. Flight was 5 hrs 45 mins, no delays.


Tarom Romanian Airlines customer review :  13 October 2010 by M Guillemard   (France)

 

Customer Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Paris CDG to Bucarest, Economy. B737 is not new, seat pitch is small, and as usual with 737, you'd better be amongst the first in the plane to get room for your hand luggage. The flight was uneventful but for 3.5 hours there is no IFE, so get a book or Ipod, because it's impossible to sleep with so little room on all sides. The crew was not too bad, but I'd suggest Tarom to change catering - the hot food was tasteless. A good cold meal would be better. No coffee left when they arrived at our row, gave us instant coffee in tepid water.


Tarom Romanian Airlines customer review :  20 September 2010 by R Dinu   (Netherlands)

 

Customer Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Bucharest - Timisoara - Bucharest: A318 on the outbound flight (flight time 35 min), small ATR42 inbound (flight time 50 min). Small snack and beverage on both flights. Overall a good experience, though there were small delays.


Tarom Romanian Airlines customer review :  11 September 2010 by B van Sante   (Netherlands)

 

Customer Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ATH-OTP B737-700. Check in a breeze, but unclear which lounge to use at Athens. Enough legspace, no IFE / flight tracking at all, no cockpit announcements. Flight attendants ok but not too friendly. They did offer a hot meal on a 1h30min flight and complimentary drinks. A decent product, 3 stars, very good value for money


Tarom Romanian Airlines customer review :  2 September 2010 by A Barbulescu   (Romania)

 

Customer Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Bucharest-Istanbul return. Very good price for that sector, considering almost no competition (only Turkish). For a 50 min flight they provided snack and wine/beer/juices, which is very rare nowadays. Flights arrived on time. Cabin could use a little refurb.


Tarom Romanian Airlines customer review :  8 August 2010 by Edna Kupe   (Israel)

 

Customer Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Tel Aviv to Bucharest. The airconditioning stopped working after about 50 minutes and the pilot decided to go back to Tel Aviv. They kept us on the plane with no info for about an hour and then told us to get off plane. There was no Tarom rep at airport and they didn't give us any info. When a rep finally came, she said they still didn't know anything. After about 4 hours they gave out vouchers for food - just as we were getting food- they said come quickly back to airplane. We boarded and then sat in plane for another hour. We landed in Bucharest at 0400 instead of 2250 the night before. There was no Tarom rep at airport to help us, and I have received no reply after 3 weeks from a letter I sent to customer service. All the flight attendants and ground crew were unfriendly and unhelpful.


Tarom Romanian Airlines customer review :  14 July 2010 by S Vetter   (Switzerland)

 

Customer Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

OTP-AMS in Economy B737-300. Rude but efficient check in for Sky Team Elite Members. Lounge in OTP really not well equipped. Uneventful flight, seat pitch narrow and cramped. Seat pads too soft. Warm edible lunch consisting of chicken and rice. Overall ok flight, but if you have any choice of another carrier, go for that one.


Tarom Romanian Airlines customer review :  28 May 2010 by R Birsan   (USA)

 

Customer Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Good food, but nothing else. A 2 hour delay which made us miss our connecting flight. Being with a different airline, Tarom did not want to take any responsibility for us missing our connection. We had to wait 24 hours for new seats and pay new tickets in full. Tarom staff was rude and arrogant at both airports whenever we went to them to voice our concerns and complaints. A supervisor did not even want to speak with us. We were stranded in a foreign country with no money left from our vacation, and Tarom employees refused to even listen to us.


Tarom Romanian Airlines customer review :  16 March 2010 by Chris Jones   (UK)

 

Customer Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR to OTP return, friendly and efficient crew, aircraft reasonably modern and clean. After take off served with drinks, then a hot meal. Check-in at OTP is chaotic. Which queue is which isn't clear. Sometimes staff are excellent, sometimes they are rubbish. Having travelled the route 4 times in a month we were suddenly told that Tarom don't interline baggage so we couldn't check our cases through to final destination. When I protested that we had already done it 3 times in the last month without problem I was told by the Supervisor 'You are telling lies. it is impossible" . They then agreed to do it 'on your own responsibility' and it worked perfectly well. Tarom give first class service in economy in the air and need a bit of polishing at OTP on ground handling.


Tarom Romanian Airlines customer review :  10 January 2010 by S McDonagh   (UK)

 

Customer Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

AMS-OTP-AMS : we got to Bucharest, that's the positive. Cramped, poor food, children running up and down, late departure both ways, and worn cabin interior. Staff inflight were charming and helpful. Now they need to sort out the ground staff.


Tarom Romanian Airlines customer review :  15 November 2009 : by S Welton

Customer Rating : 4/5

4 Star Rating

LHR to Bucharest to Bacau. B737 clean, took the low-calorie meal option and looked better than what other passengers had. Staff polite and efficient. Long wait between flights at Bucharest, but flight to Bacau on ATR42-500 left on time and a quick flight. Cabin clean, friendly staff. Given a Snickers bar for the flight, offered drinks but didn't take any. Was a good service, would have no hesitation flying Tarom again.


Tarom Romanian Airlines customer review :  28 May 2009 : by C Read

Customer Rating : 2/5

2 Star Rating

The meal from Bucharest to London was the worst on any airline we have travelled. There was a similar standard meal outward bound. A Mars bar for breakfast on the domestic flight. A piece of fish (1.5 x1.5 x1.0 inches) with a smear of a red sauce and cold penne. A stale roll with a pat of butter and a strange pink mousse. No wine offered or beer. The only juices available were orange and tomato. Not good on a 3.5 hour flight. The plane was clean and punctual, but you are an international schedule airline not a not a cheapo!


Tarom Romanian Airlines customer review :  15 October 2008 : by Gene Attwood

Customer Rating : 3/5

3 Star Rating

OTP-CDG Business Class. I flew them for a second time on this route in C class and I can't really complain. FA's nice but not there when you needed them. There was a choice of meals between fish and beef. The downfall is a very small choice of drinks and only one red and one white wines. No menu either. The best thing are the business class seats. Very wide and comfy.


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