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TAP Air Portugal  Customer Reviews and TAP Portugal Passenger Trip Reports



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TAP Portugal customer review :  6 November 2012 by Andre Clever    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very pleasant flight from Dusseldorf to Lisbon. A hot meal was served for free, also hot and cold drinks including beer and wine. Free newspapers and TAP magazine. Plane very clean, staff friendly and helpful. Overall a very satisfying experience with TAP Portugal. Good value for money!



TAP Portugal customer review :  6 November 2012 by B Zlatopolsky    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-LIS-CMN-LIS-LHR. Each leg was late by up to 90 min with no explanation. Except London all planes were parked on the apron rather than at the gate which led to additional delays. Food was ok. Would only use again if I had no regard to my time.



TAP Portugal customer review :  5 November 2012 by Hannes Hess    (Germany)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We had 2 transatlantic flights with 2 different planes. One was quite new with great entertainment system and on demand movies and so on, the other one was old with old seats and bad inflight entertainment with no personal movie selection. The service was bad. Pressing the call button creates no reaction whatsoever, I had 3 flight attendants walking by without even looking at me even the light was on. The other time no one came and I asked a flight attendant if I could get something to drink. The answer was something like you can go to the back and get your drink yourself, we don't do any service anymore. At Lisbon Airport we had less than 1 hour to make our connection. There was mayhem, hundreds of people lining up for passport inspection. No one from TAP who made sure that the people with tight connections would be pulled through priority. Also at security no one from TAP to help. We barely made our connection without any help from the airline.



TAP Portugal customer review :  29 October 2012 by M Studzinski    (Poland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Warsaw-Lisbon. Flight delayed 45 mins, due to late arrival of inbound flight. Comfortable A320, good legroom, clean. Cabin crew fine, some nice and smiling, some grumpy and not interested in anything. Unlike most of the airlines, TAP still serves some food on its flight, we got a tray with small salad, hot raviolis, chocolate cake, condiments. Nice Portuguese wines. Good language skills both cabin and flight crews. Bags arrived 20 mins after arrival.



TAP Portugal customer review :  23 October 2012 by Michael Little    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Lisbon-Zurich on 21 October, on A321. Online check-in worked smoothly, as did the bag-drop where my case was sent through to Melbourne on two other airlines without any hassles. Hard to find the lounge, which is in a remote corner of Terminal 1 with very limited signage. Comfortable seating and good food but was rather dark. After boarding the plane was held for 25 mins for ATC reasons - no drink offered to Business passengers. After take-off service was pleasant and a good meal was offered. The seat was comfortable.



TAP Portugal customer review :  23 October 2012 by V Gorjanc    (Slovenia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LIS-BRU-LIS. Great flights. Mobile check-in worked fine both ways. Fast lane for safety control in Lisbon, so no queuing. Seating was good and plenty of leg room. An old style aircraft seats are a bless. A good breakfast in the morning and snack in the afternoon served. Flights on time.



TAP Portugal customer review :  17 October 2012 by W Murow    (Germany)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-LIS-BRU. All too often, they aren't able to offer the basic service which should go without saying. I wasn't able to book online and it wasn't possible to check in online either, for some equally dubious reasons. Onboard, everything was OK. Both flights on time, the A319s are quite comfortable and offer good legroom. Food was rather poor, compared to earlier flights.



TAP Portugal customer review :  11 October 2012 by S Jones    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked and paid for flights in Feb 2012 with TAP as advertised as "golf Friendly" with no surcharge for carrying golf clubs. Today I found out by visiting the web site that I will be charged 20 euros each way to carry my clubs, when I fly tomorrow. Most airlines add additional charges from a date with those booking pre said date deemed not to be charged increase not TAP they just add charges with out even informing you.



TAP Portugal customer review :  10 October 2012 by Michael Little    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dusseldorf-Lisbon on an A319, 7 October. I was transferred onto this flight from an overbooked Iberia flight via Madrid, so can't comment on check-in process. The flight was on time, the seat was fine, a small but tasty meal served, and service was polite and efficient. I have travelled with TAP several times - this was the first time a place docked in Lisbon at an airbridge, a great improvement from the normal tedious process with the buses. Baggage arrived promptly.



TAP Portugal customer review :  9 October 2012 by M Niall    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-LIS on an ancient A320. Flight on time and a meal served. But TAP does not give any reason to recommend it. Plane only about 1/3 full so plenty of space. Check staff at LHR seemed disinterested. Landed a long way from terminal buildings and were bussed. Into the Terminal. If there were an alternative for the route and time I was flying I would choose it.



TAP Portugal customer review :  9 October 2012 by Peter Hands    (Portugal)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The flight was delayed 2 hours from original 18.25, with the explanation of poor weather in UK, yet the weather was nothing out of the ordinary and most other flights not delayed . The puzzling explanation was compounded when my driver said it was the same 24 hours earlier, assuming he was referring to that flight slot. Otherwise no complaints. I wouldn't wish not to recommend the airline in general, but for punctuality I am dubious.



TAP Portugal customer review :  8 October 2012 by V Tunstill    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled to From Heathrow to Miami via Lisbon return. All flights were on time. Staff were friendly & efficient. Good comfortable flights.



TAP Portugal customer review :  2 October 2012 by Manuel Fernandez    (Netherlands)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Used TAP from Amsterdam to Oporto, on board a Fokker 100 operated by Portugalia. Flight left on time. Wonderful hot meal offered and fruit, portions small but tasty. Crew were professional and friendly. Check in and boarding was smooth. Bag delivery at Oporto took rather long, was not busy, our flight was the only one arriving. A good experience, and everything on board free including spirits.



TAP Portugal customer review :  1 October 2012 by Edward Teague    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-OPO-LGW. The flight both ways was pleasant, old planes but a meal is served and price is similar to that of Ryanair and easyjet. Both flights departed and arrived on time, and for a European flight TAP Portugal is great, but for international travel that's a different story.



TAP Portugal customer review :  29 September 2012 by Jose Carvalho    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Again a very pleasant flight with TAP. Flown Lisbon to Düsseldorf on September 19 on a full Airbus 319 for 45 Euro. Got a full meal with drinks which is great. Staff nice and professional. Flight 15 minutes late as it came in late from Copenhagen. Captain apologized for the delay as the purser did twice. Board magazine "UP" is very interesting to read.



TAP Portugal customer review :  29 September 2012 by F Scott    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MIA-LIS-MIA A330-200 Executive Class. With the exception of the angled seat, which was somewhat uncomfortable in the sleeping position, TAP provided better than expected service. Departures only slightly delayed. Arrivals ahead of schedule. Cabin crew provided excellent service and managed to present the vegetarian meal requested at time of reservation. IFE was lacking in variety and quality - too bad no provision for VOD, since video just seemed to start and begin without any understandable schedule - music was a better choice. After a second glass of red wine and good slug of Port, sleep came quickly!



TAP Portugal customer review :  26 September 2012 by Michael Stetter    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MUC-LIS: had low expectations about TP and was pleasantly surprised. We travelled with a 2 year old child and the in-flight staff were brilliant looking after us - finding better seats after boarding was completed, bringing drinks, blankets. Breakfast was delicious and nicely presented but rather small. Airbus had a new IFE with nice map features. Another flight (PDL-LIS) a few days later also very pleasant with nice drinks and snacks offered. We liked TP'S product and will consider them for longer trips as well.



TAP Portugal customer review :  24 September 2012 by R Nizar    (Qatar)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I had a very bad experience with TAP recently flying from London to Lisbon return. The flight to Lisbon was delayed for more than 2 hours, no apologies - nothing. That was still ok as we were going on holiday. On our return flight, TAP ground staff refused to check our luggage straight to destination stating we had two separate tickets - our connecting flight was on Etihad, which is also a partner with TAP on Star Alliance. We were told to retrieve our luggage from T1 at Heathrow and check in again at T4. The check-in staff were not very pleasant when we still asked for our luggage to be sent to final destination, and told us to go to customer service, and not surprisingly the person there was quite rude too. So, we had no choice, but to check-in to London, and hoping with the 3-hour connecting would be sufficient. Then the flight was delayed 30 minutes, and then it was delayed 2 and half hours, which would be impossible for us to catch the connecting flight. We had to call Etihad and change our flight - at extra cost plus hotel room.



TAP Portugal customer review :  20 September 2012 by T Johnston    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-LIS-LHR. Outbound on ancient A320, 1 hr late with little apology bar 'late inbound aircraft'. Seat and food OK, bonus of the 3 seats between the 2 of us. Return truly awful, on time admittedly on a newer A320. But honestly, the staff were awful. Did nothing to stop the most annoying child running riot on the plane (admittedly her parents did nothing either). Made 6 rows of the aircraft truly miserable. Baggage at LHR took 55 minutes to arrive at the belt, even though the screen said Bags Delivered about 15 minutes in. Star Alliance may get their baggage targets this way, doesn't mean its right.



TAP Portugal customer review :  20 September 2012 by Paul Draper    (Portugal)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TAP punctuality is atrocious. My last flight departed Zurich to Lisbon 50min late. Previous Bucharest to Lisbon was 1hr late. Lisbon to Munich was 2 hrs late with us sitting on the bus to the aircraft for 1 hr resulting with me missing my connecting flight. Budapest to Lisbon was cancelled with a replacement arriving 2 hrs later. So last 4 flights all delayed. Not impressed.



TAP Portugal customer review :  20 September 2012 by L Pereira    (Canada)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LIS/SID, Sal, Cabo Verde. Very nice flight, pleasant crew, clean aircraft, meal offered was good and quality of drinks excellent. On the downside, seats showing their age and cramped (A320) and besides videos on overhead monitors with no audio, no entertainment.



TAP Portugal customer review :  14 September 2012 by J Brunelle    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Business Class from Lisbon to Newark. A330-200 went Technical at gate. TAP Ground staff was able to switch to a back-up aircraft within one hour, including unloading all cargo, luggage, catering and refuel the substitute equipment. Substitute Aircraft was also a new A330-200 with Star Alliance colour scheme. Very clean inside, crew friendly and professional. Food was fantastic for Airline meal. Only problem was entertainment system which could have had a few more choices of Music and Movies, and the seats that turned into a lie-flat bed, where not the most comfortable but adequate for a 7.5 hrs flight. All in all, it was one of the best transatlantic flight I have taken. Considering the original aircraft going technical before takeoff and getting into Newark with only 60 minutes delay, that was excellent.



TAP Portugal customer review :  11 September 2012 by P Elliot    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Business Class GTW-FUN-GTW. Broken seat that wouldn't stay in the upright position and no more space than economy. Outward leg was on time and actually arrived early, crew were ok but nothing to write home about and the "food" (cheese and ham sandwich) was edible but not what you would expect. The return was an unmitigated disaster. Flight eventually boarded over 1 hour late and we sat on the Tarmac for a further 2 hours. Crew huddled behind the curtain, they eventually offered one small glass of water, promptly got a paper (none offered to passengers) then settled down to more laughing and messing about. Throughout the return flight the crew treated the passengers as nothing more than an inconvenience. The language skills of the chief steward were non existent, so much so that his female colleagues had to step in and make the English announcements.



TAP Portugal customer review :  7 September 2012 by G Eckert    (Germany)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Dakar-Lisbon-Frankfurt on Monday. Take-off in Dakar was 3hrs late, because they had to first check in customers from the flight that was cancelled the day before. In the end I was lucky to complete 6.30hr flight within 22 hours of the clock - other people spent 48 hours on planes and airports.






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