TAP Air Portugal  Customer Reviews and TAP Portugal Passenger Trip Reports   a World 3-Star Airline       Add your TAP Air Portugal Review   TAP Air Portugal detailed 3-Star ranking   Airline Reviews : A-Z Index

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TAP PORTUGAL customer review :  13 June 2011 by Ruben Gilbert (Switzerland)

GVA-OPO return. Both flights were on time and service was ok and better than Iberia or Aeromexico.

TAP PORTUGAL customer review :  5 June 2011 by Rajan Parrikar (USA)

LIS-ZRH on A320 in Business class. The seating is cramped and felt like a glorified economy configuration. Service on board efficient and friendly.

TAP PORTUGAL customer review :  30 May 2011 by B Amorim (Brazil)

Never Again. TAP was the worst airline I've ever flown. LIS-GRU was a total nightmare, including very rude cabin crew, inedible food, filthy washrooms. Inexcusable.

TAP PORTUGAL customer review :  27 May 2011 by D Medeiros (Brazil)

The service onboard good and the Business Class lounge in Lisbon is ok. My mother needed special service on arrival and there were no ambulifts in the airport. Three airline staff helped my mother to get off the plane in an unsafe way. When we came back to Brazil, we waited more than 1 hour for wheelchair in Lisbon airport - this airport is a Chaos.

TAP PORTUGAL customer review :  13 May 2011 by P Spielmann (France)

Porto to Paris-Orly on full A319. In spite of the available space, the experience was above average because of friendly and efficient staff. Getting a hot cheese roll and cake along with a large drink selection plus separate coffee/tea service on a 1h40 European flight was appreciated at a time when many airlines limit their inflight service to a cup of water and crackers. The cartoon for safety procedures was quite original.

TAP PORTUGAL customer review :  5 May 2011 by P Rejchrt (UK)

LIS-JNB-LIS. Excellent food with breakfast served only an hour before the landing to allow passengers more sleep. Choice of three mains for the dinner. Preferred meal option on return but food service is first rate. The angled lie-flat bed is certainly no worse than the Lufthansa. No AVOD on A340 but the entertainment on a loop worked well enough. Drinks between meal service are hard to get hold of, cabin crew go off and there is no self-service area to get hold of water. The outbound leg stops in MPM so breakfast is served at about 4am - as the flight arrived late in JNB due to fog at 10.00 and there is no meal service on the short hop from MPM to JNB we arrived feeling rather hungry!

TAP PORTUGAL customer review :  27 April 2011 by Katarina Ratajczyk (Norway)

We flew with TAP Portugal from Oslo to Lisbon, and They did not inform us that flight time was changed! Flight was earlier only 10 min but we were not on passenger list! We purchased tickets online so I do not what kind of system they have if they make such mistakes. We finally got places in plane but seats were not close each other - I booked tickets 5 months before flight. We ask stewardess to help us find two seats, she did not even tray to do that. The same situation happened when we were coming back, staff did not check return tickets! Never again with this airline!

TAP PORTUGAL customer review :  15 April 2011 by T Newman (Portugal)

Have flown TAP numerous times over last 3 years, mainly LIS to LGW but also Rome and Newark. Have become more impressed and now frequent flyer. Cabin crew good, free wine added bonus and only occasional delays. Have found them a better option than Easyjet and BA Lisbon to London.

TAP PORTUGAL customer review :  11 April 2011 by D Poynts (UK)

We had the misfortune of flying with this so called airline LHR-LIS-SSA and all I can say is never again. We arrived in Heathrow 3.5hrs before flight was due to leave for LIS and at that point there was a 30min delay which was ok as we had plenty of time for the connection in Lisbon to get to Salvador. The next thing we knew there was a 3hour delay, the member of staff at the customer service desk refused to transfer us to another carrier saying that no- one else flew to Lisbon, and not to worry as 6 others on the flight would miss their connection too! We then had to spend an over night in Lisbon. The flight took off on time next day to Salvador but due to the overnight stay we had to pay for taxi to take us to our hotel (we had already paid this). Return flight left Salvador on time but yet again the flight from Lisbon to Heathrow was delayed meaning we could miss our connection to Glasgow. Again we asked the member of staff on the service desk if we could be transferred to another carrier to ensure we got our connection and the response was 'no, if you miss your connection we will provide you with accommodation' what a way to run an airline. In the end we got to Heathrow 2.5 hours late and by the time we got our luggage and got to Terminal 5 we just made our connection. I would never travel with this airline again and would not recommend it to anyone, the staff just don't care and passengers are just an inconvenience to them.

TAP PORTUGAL customer review :  17 March 2011 by Christopher Blackburn (UK)

LGW-FNC-LGW, outward on new A320, comfortable seats, 30 inch seat pitch. Return flight slightly older A320 but clean. Most courteous crew I've met in a while, the meal with TAP is not great, but drinks (wine, beer, tea/coffee) are free. A warm roll with some kind of meat on it and a bun. Inflight entertainment doesn't really exist, there are no headsets sockets to watch the short programmes even if you wanted to. TAP compete well in value with Low Cost Carriers so consider them when looking for a deal.

TAP PORTUGAL customer review :  16 March 2011 by A Hijmans (Brazil)

SSA-LIS and LIS-LHR in economy. TAP doesn't inform their passengers about changes in departure times. My flight SSA to LIS was rescheduled to depart nearly 7 hours after the departure time shown on my ticket. I had to find out for myself, as I was not contacted about the change by TAP. Thankfully I had planned a long-ish stopover in LIS, so I still made my connection to LHR (which was delayed by an hour and a half anyway.) In contrast to their shabby timekeeping and lack of communication the food on both flights was actually quite nice.

TAP PORTUGAL customer review :  16 March 2011 by P Santiago (France)

Excellent flight to Rio, new A330 with modern cabin, inflight entertainment, larger toilets etc. Seat comfort quite good, with good seat design and pitch. The lower cushion slides when reclining allowing a good sleep position for a coach seat. Service good although food average, and experience was clearly above average with crew paying attention to details such as avoiding noise in the galley during night flight, refreshing towels in toilet in economy etc.

TAP PORTUGAL customer review :  15 March 2011 by Peter Johnsson (Portugal)

LGW-LIS economy class. Very friendly crew with excellent language skills, hot sandwich snack and beverage service and coffee/tea - it's still free. A320 looked clean and they have good leg room in comparison to many airlines.

TAP PORTUGAL customer review :  10 March 2011 by Peter Rejchrt (UK)

LHR-LIS-LHR. The main problem with the TAP service seems to be inconsistency. Staff on the outbound flight forgot to hand out newspapers and magazines. Excellent catering with a menu card. Although the Star Alliance timetable for the return shows the service as dinner this is in fact a rather dubious snack and less enjoyable - cold sausages with a pineapple slice. This was disappointing although the lounge food is excellent. Comfortable leather seating, flights on time and crew friendly and efficient. When TAP is good, it's great, otherwise it can come across as indifferent.

TAP PORTUGAL customer review :  2 March 2011 by E Thomas (Germany)

European and African flights with TAP Portugal. I do quite a lot of them in last months and years. Delay from Africa to Lisbon is almost guaranteed. Delay to Africa outbound as well. Already two flights with no food, service, drinks at all "because we are not enough service staff on board". Baggage lost quite often, though better in 2011. Food also seems better now, too. Overall quality level from unacceptable (Bissau-Lisbon) to quite nice (Hamburg-Lisbon).

TAP PORTUGAL customer review :  2 March 2011 by S Dagot (France)

Tap provides a quite decent service on short European routes at competitive prices : leather seats, hot sandwiches with cake and good choice of drinks free. At Portuguese airport each passenger offered a free newspaper (choice of different languages). TAP agents and crew are of different moods : some do just their job but are polite, and some are better. A large part of crew speak French, some of them very fluently.

TAP PORTUGAL customer review :  25 February 2011 by Monica De Micheli (Italy)

Fly with TAP has been a nightmare - the flight from Lisbon to Recife was overbooked so we had to spend a night in Lisbon and nobody apologised for it. A day of our holidays wasted. Once in Recife, no luggage! We had to wait two days to have our luggage. The staff was very rude and helpless and it was very difficult to find someone speaking English. Never again.

TAP PORTUGAL customer review :  23 February 2011 by Harm vanBurg (Netherlands)

AMS-LIS-BSB-LIS-AMS. First leg on time, friendly staff half empty plane no issues. LIS-BSB old A330 old fashioned audio video system with only a few movies. Headsets, kits where handed out almost 45 minutes after plane departed. Films already started in the middle. While boarding business class where called first but then to stand in the cold for 15 minutes. Chaos boarding. Flight was okay, staff not friendly. Purser busy with paperwork most of the time. Did not speak with any of the passengers. In landing crew did only buckle up at touch down. No info from captain during flight. On the way back same pattern only worse. Boarding a mess in Brazilia. No Business class lounge. No facilities for star alliance members.

TAP PORTUGAL customer review :  19 February 2011 by Ton van der Velden (Netherlands)

AMS-LIS-PICO-LIS-AMS. AMS-LIS only about 40 people so lots of spacer, good meal. On time. Lisbon to Pico Island, Azores also 40 people, smooth and on time. The return was quite different. Nearly full planes Pico to Terceira and Lisbon, changing planes in Terceira (Pico- Terceira is the last leg of outbound flight and Terceira-Lisbon their homebound flight). Luckily got an aisle seat. Lisbon-Amsterdam was a nightmare, full plane, cramped seats and I sat behind a crying baby.

TAP PORTUGAL customer review :  9 February 2011 by T Ennis (Portugal)

Mozambique to Lisbon in December was cancelled. TAP staff said no chance of any hotel in the area. Booked our own and am still trying to claim for the cost of hotel and compensation. Am a regular flyer on this route and unfortunately no other airline offers this route.

TAP PORTUGAL customer review :  5 February 2011 by Juergen Elsner (Germany)

Rio-Lisbon and connection flight to Munich in Business class. Rio airport terminal 2 is just disgusting and I wonder when they would start upgrading facilities to reach Olympic game standard. Business seat on A330 is similar to LH C seat - not a full flat recline but comfortable for a long haul flight. Menu, winelist, headsets and a very nice amenity kit was handed out. Meal service much better than expected in terms of quality, taste and presentation and rounded up with pralines and digestiv. Mainly elderly crew managed the full cabin with routine and a smile. Used the refurbished lounge at Lisbon airport and impressed about the new ambience and food quality. Only complaint there are only 2 toilets and one shower which causes traffic jam especially in the morning.

TAP PORTUGAL customer review :  1 February 2011 by T Muniz (UK)

Poor customer service. Flight was cancelled and I'm trying to get the refund for the last 3 months - very unfriendly. I will certainly not fly with this airline again!

TAP PORTUGAL customer review :  25 January 2011 by Maria Wiedner (UK)

Worst airline ever! Very unfriendly if not rude cabin crew. Flew from London Heathrow to Sao Paulo return. Flights (all of them) were delayed. Lisbon airport is a mess!

TAP PORTUGAL customer review :  14 January 2011 by A Baum (UK)

LGW-LIS, LIS-FNC, FNC-LGW. TAP employs quite possibly the rudest and coldest cabin crew known to mankind. Absolutely zero desire to work it would seem, and they regard passengers as an inconvenient interruption to their day. Food pretty much inedible, why bother offering it? No IFE, even on the 3hr flight from Madeira which would surely qualify as a North African flight. TAP is not worthy of being part of the Star Alliance.

TAP PORTUGAL customer review :  3 January 2011 by Wendy Ganji (USA)

Newark to Seville over Christmas and the New year, one of the best transatlantic flights we have had. Comfortable well-equipped cabins, good food - I would say it was better than my usual Continental trip (I am a Onepass member), and so I was glad to choose it because of the shorter overall time it would take us to get to Seville and back, compared with the other airlines and their longer connection times. I suspect most people who are dissatisfied are simply frustrated that the Portuguese staff usually don't know much English, but you can get round that quite easily, and they always have at least one colleague who does know.

TAP PORTUGAL customer review :  16 December 2010 by Moises Alves (Portugal)

LIS-BCN. The flight left with a delay of 50 minutes due to illness of one of the crew member. The onboard service was normal, a cold sandwich offered with drinks. Cabin crew attentive and did a good job.

TAP PORTUGAL customer review :  11 December 2010 by G Nakken (Norway)

First they canceled our flight out of Oslo sending us through Stockholm, missing the flight to Rio. So we had to stay over in Lisbon, fly to Porto and then to Rio. On the way back from Lisbon to Oslo the cabin crew was so loud and annoying that I will never fly with them again. When I say loud I mean they had the kind of discussion you would expect from teenagers after a bottle of vodka, not exactly what you would expect in business class. Unfortunately my colleague was able to sleep, so they involved him as well in the discussion that followed my complaint.

TAP PORTUGAL customer review :  8 December 2010 by Uli Hiemer (Germany)

Lisbon - Fortaleza. Not much legroom for the price. Old seats with no entertainment system. Incompetent staff.

TAP PORTUGAL customer review :  2 December 2010 by Julie Douglasser (Portugal)

Do not fly TAP Air Portugal. You never know what they are going to pull to completely destroy your journey. And to make matters worse, you are dealing with people who have no desire to work, both on the ground and on board.

TAP PORTUGAL customer review :  30 November 2010 by Daniel Fourier (Venezuela)

Lisbon to Caracas. Cabin crew helpful and attentive. Fleet is very old and needs refurbishment. IFE is not up to standard. Seating is uncomfortable. High cabin noise inside.

TAP PORTUGAL customer review :  27 November 2010 by Barry Lloyd (UK)

LIS-LHR on 18th November. I was supposed to be flying with KLM to Manchester, but their flight was delayed, so they re-booked me on TAP. The flight was 1.5 hours late, part of which was due to awaiting joining passengers from Funchal. There was no service on board because they were operating with a minimum crew. I have had this situation before, but at least the crew came round with glasses of water. The crew on this flight could not even be bothered to do that. On arrival in LHR I was met at the gate by a very enthusiastic young lady who told me that they had arranged hotel accommodation at Heathrow for me, and booked me on a flight to Manchester (my final destination). Unfortunately the flight was booked for early Sunday morning. This was Friday night and I wanted to be home on Saturday. They really are useless at organising things when there are changes in itinerary.

TAP PORTUGAL customer review :  17 November 2010 by Daniel Meyer (Germany)

TAP really is the worst airline I've flown. My flight FRA-FOR-LIS was delayed so we did not get a connecting flight. The plane was still there, but the staff said we could not board. We had in a shabby hotel near the airport for the flight 24 hours later. The food there was terrible.. On the way back I realized that my connecting flight LIS-FRA is 5 hours later. I asked again why and told there was 4 hours delay! Night in the waiting lounge at the airport - TAP knew well in advance that the aircraft would have delayed waiting, but failed to communicate to passengers. Never again. Do not fly with TAP.

TAP PORTUGAL customer review :  10 November 2010 by P Rejchrt (UK)

LHR-OPO-LHR on A320 with refreshed cabin interior. Excellent flights with attentive FAs. LHR- OPO breakfast tasty, dinner OPO-LHR had a choice of main course. Short haul Business flights are superior to others in Star Alliance in Europe for a similar length (Lufthansa and Swiss do not serve hot meals or offer a menu choice). I would rate TAP alongside Austrian and Aegean as the best Star Alliance short haul Business products in Europe.

TAP PORTUGAL customer review :  28 October 2010 by Salvatore Lima (Switzerland)

Frequent flyer on the route ZRH-LIS-REC. I use TAP because of the direct and shortest connection with REC. I used to travel 4-5 times per year. The service on board is very poor. Never seen such kind of attitude of the crew, very rude and unpolite. Asking for a glass of water after serving dinner, the reply from the hostess was follow me and take the glass. After serving the dinner they disappear. I hope that some other airline will open some direct route to REC. The ground staff from TAP at the transfer desk in LIS are also very unprofessional.

TAP PORTUGAL customer review :  15 October 2010 by John Penney (Brazil)

Executive Class Brasilia to Lisbon return. Excellent food and unremarkable but attentive service - but the seats (while better than Economy) are not really worth the extra fare. They are not at all comfortable, and impossible for sleeping because of their curious incline which leaves the legs and feet well below the heart line. Hence we arrived at destinations felling decidedly limp. Why does TAP not take the plunge and install decent "flat-bed" seats on these expensive long haul flights?

TAP PORTUGAL customer review :  13 October 2010 by Lynda Embury (UK)

Lisbon-LHR. Booked in Club and pre take off the Hostess announced they were operating with minimum crew and therefore there would be no inflight services. Throughout the whole journey we received one glass of orange juice and one glass of water. I asked why we were not told this when checking in as we could have taken more advantage of the club lounge. Her reply was you should have been informed. No apology and end of flight. I have written to TAP since August via their online complaints and have not received a reply. I want a rebate on my club fare and am not prepared to let it rest - any suggestions?