TAP Air Portugal  Customer Reviews and TAP Portugal Passenger Trip Reports   a World 3-Star Airline       Add your TAP Air Portugal Review   TAP Air Portugal detailed 3-Star ranking   Airline Reviews : A-Z Index

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	TAP Portugal customer review :  26 October 2011 by W Brandoe    (UK)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	LGW-FNC return. Outbound boarding and takeoff delayed by 45 min however only 10 mins late into Funchal. Food was plain but good, service fine. Seats had good legroom and crew were professional. Return flight left on time and was a little early landing. Food was excellent, crew helpful. Baggage arrived promptly.

	TAP Portugal customer review :  24 October 2011 by D Freitas    (Portugal)
	Rating : 5/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	FNC-LIS return. TAP never fails to deliver what you paid for, but they don't actually offer value for money. I never had any issues with luggage handling, but onboard service is quite appalling and flight attendants don't seem happy doing their job. Planes generally clean but worn out, and often depart and arrive on scheduled time.

	TAP Portugal customer review :  22 October 2011 by B Goncalves    (Portugal)
	Rating : 2/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Lisbon-Paris-Lisbon: Terrible experience from the beginning. Although I had reserved a window seat, during airport check-in I was given a middle seat - no explanation. The food was horrendous; I could not even tell what was inside the hot sandwich. Flight attendants arrogant and aloof. Flight from Paris to Lisbon was delayed over one hour - again, no explanation.

	TAP Portugal customer review :  21 October 2011 by Sasa Vukas    (Croatia)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	ZAG-ZRH-LIS-FOR Online check-in wasn't available in sequence so did it at the airport but got boarding pass only for the first two flights. First flight code share with Croatia Airlines, quick hop on Q400, punctual. 20' delay in Zurich due late arrival. A319 not bright and shiny but clean, FAs well presented, smiling, good english skills. "Lunch" worth to be mentioned only because of refreshing apple squash.Only one drinks run with meal. Late departure from ZRH and buss to the gate made me arrive at the transfer desk only 35' before scheduled departure. Boarding pass issued with lady saying "Run!" and I think I broke world record held on the transfer desk-immigration booths- gate41 distance! Long and slow lines at immigration but was brought forward like some other pax. Arrived at the closed gate but waited 15' more in bus, later on plane; departed 50' late. Older but clean A332, seats comfort and pitch not too bad, FAs hard working. Meals simple, calls answered promptly, IFE no AVOD with 4 movies and moving map but for 7h10' don't need much. Arrival 50' late. My luggage arrived undamaged. I think I got value for money, FAs were really helpful and accommodating.

TAP Portugal customer review :  14 October 2011 by Ian Davidson    (France)

London Heathrow to Funchal, Madeira. Flights on time and baggage arrived OK. Food was disgusting! Outbound we took off at 1350 and were eventually served a hot meal. A small cardboard box containing a spoonful of pasta with some dubious sauce, and a pot of fruit puree. The tea and coffee was served at the same time as food and wine, so was soon cold as its only lukewarm anyway. The return flight left at 1145 am and we were eventually served a cold meal which was continental breakfast - cold ham, slice of processed cheese and piece of boiled egg, and yoghurt. After the poor outbound food, we brought our own on the return and ate that instead. They might as well tell passengers there is no food, bring your own, and just serve drinks. The crew were not particularly pleasant, and check in was quite abrupt, almost rude. Never again with TAP.

TAP PORTUGAL customer review :  11 October 2011 by C Tung    (UK)

Flew with my colleague from Lisbon to Nice on a TAP flight (operated by Portugalia). It was an old plane but nevertheless the seat pitch was great. Service was ok. The only complain was with the ground staff at Lisbon airport. Once we arrived at Nice the luggage came out immediately. My colleague and I were surprised to find out that our luggage cases were broken into, and the locks were removed. We were in a rush for an appointment so didn't make a big fuss, but I won't trust this airline anymore.

TAP PORTUGAL customer review :  11 October 2011 by M Holloway    (UK)

We have just returned from a holiday in Madeira, our first flight with TAP. The aircraft was clean, and flights arrived earlier than scheduled. However, what we found totally unacceptable is that on both flights, we had been on board for no less than 2 hours before being offered any sort of drink, and then we were offered just one drink which came at the same time as the meal. On the trip out to Madeira, my wife had to request a glass of water which was reluctantly served to her as she was so dry, and we found the stewardesses a little surly. We would have been perfectly happy to have at least had the option of paying for a drink much earlier in the flight which from previous experience with other airlines is always served with an hour at the very most.

TAP PORTUGAL customer review :  10 October 2011 by Steen Henriksen    (Denmark)

Flew from Lisboa to Luanda and the motor on the seat was not working. Meaning I had to stand up for most of the flight (6 hours) due to pain in the neck, because of a bad fixed position. Purser would not move me to economy class even though it was only half full. He was not allowed to down grade me. Filled out a written claim to him on their standard template. Never heard anything.

TAP PORTUGAL customer review :  10 October 2011 by L Strom (USA)

MIA-FCO via LIS. Transferring in LIS is difficult as it involves very long walks. On return flight, line at FCO for check-in took me 1hr 30min, and arriving in LIS we had to deplane down stairs to buses. Leaving from LIS, we again had to board a bus to airplane where we had to climb stairs to the plane at a remote stand. Plane and inflight service equal to or better than US carriers. Two good hot meals each way and connecting flights had free cold meals served each way. Wine free with meals. One noticeable difference is that there is no drink run soon after take off. Meal service begins about an hour after take-off with drinks.

TAP PORTUGAL customer review :  29 September 2011 by D Ellis (UK)

LGW-FNC-LGW. Outbound, No 1 lounge at Gatwick S offered a Virgin-type experience with purple lighting and limited service. Priority boarding but departure delayed by 1 hr because of crew delay. 1H/K Seats on A320 very comfortable. FA's friendly and attentive with reasonable food and wines. Inbound, CIP lounge at Funchal very small and poor drinks/food. No priority boarding but departure on time. 1A/C seats on A319 narrow and uncomfortable. FA's good and food better then average. Overall, as good as any other short-haul Business Class.

TAP PORTUGAL customer review :  23 September 2011 by J Carvalho (Germany)

DUS-LIS return. Flights on time, good meal service and nice crew. 3 rounds of complimentary beverage and coffee. Much better standard than on other airlines I have experienced in Economy.

TAP PORTUGAL customer review :  22 September 2011 by Nancy Alineri (USA)

Miami via Lisbon to Milan return. Weeks before we called TAP to get seat assignments, told we were getting emergency row (30) with extra legroom for the MIA-LIS leg. Onboard we found Row 30 was not the emergency row, we were sitting against the wall of a latrine with limited recline. A steward tells us the plane is overbooked and we cannot change seats. Flight was an overnight - served a small meal and immediately the trash is picked up, we are told to close all window shades, cabin lights go out. We do not see a single steward until the next morning, my husband went to the back for some water in the middle of the night and found one person there, who gave him 2 half filled cups of water. When the lights come on, the breakfast arrives, but the trays are not collected until just before landing, so no one can get out of their seats. Return trip was even better - arrive at Malpensa 2.5 hrs before flight to find out LIS-MIA flight was cancelled. The next day we check in for the Lisbon flight and are told it was an hour delayed. We explain we only have 2 hours to make our connection to MIA, so she puts "priority" stickers on our luggage. Food vouchers handed out to make up for the delay right before the plane is landing. We finally take off 3 hours late, just before we land in Lisbon, a steward tells us they have arranged for a ground crew to accompany us to the gate for Miami flight. We arrive at Lisbon, board a bus to the terminal and have to run from to the farthest north end of the terminal to our gate. We just made our flight. Flight is 3/4 full, so my husband grabs a bulkhead seat to stretch out. The meal is served, but the trays are not removed for over an hour and no crew in sight. Once the garbage is picked up and told to lower the shades and again never see any crew until the next "meal". We arrive in Miami and of course our luggage never made the flight. Waited 2 days to get the UPS delivery.

TAP PORTUGAL customer review :  21 September 2011 by H Sigtermans (USA)

Boarded in Miami and our seats were supposed to be by an Emergency door, instead we ended up in a bulk head with 2 lavatory's next to us on a completely full flight. As soon as meal was served, lights went out and did not see a steward until one hour before arriving in Lisbon. No water or juice was served the entire 8.5 hr flight. Our return flight was cancelled from Lisbon to Miami and got stuck in Malpensa. The next day our flight to Lisbon was delayed 2 hrs and barely made our connection. Services, food and attitude of crew leaves a lot to be desired. Food vouchers were given out 45 mins before departure with a 2 hr delay.

TAP PORTUGAL customer review :  15 September 2011 by L Ball (UK)

Booked our trip to Lisbon with Thomas Cook, 6 months prior to departure. Outbound leg from LHR was flawless. Inbound leg back from Lisbon, not quite so. We were unable to check-in on-line 24 hrs before, so allowed plenty of time, and checked in at the airport more than 2 hrs in advance. We asked if there were any window seats, which there were not. The check-in guy then turned the monitor round to show us the availability of seats. It was a very full flight, particularly in Economy, so we took 2 seats in row 8, which were showing as available. He explained that there was a possibility of being upgraded to Business, to free up some seats in Economy, so naturally we were delighted. He explained we were to refer to the boarding staff at the departure gate in advance of boarding, so that they could arrange this if it were possible. We were slightly puzzled when he gave us our boarding passes that they said 'SBY', as opposed to our allocated seats in row 8 of Economy. When the gate opened, we did as he suggested, hopeful of an upgrade, but were shocked to be told by an officious member of staff that we were on standby as the flight was overbooked by 13, and there was a good chance we would not get on it. Apparently the system had deemed our tickets to be budget fares, which they most certainly were not. She told us, patronisingly, that we should have read the small print. We did eventually get on the flight, as not everyone checked in, but absolutely aggrieved by this. An hour of unnecessary anxiety, to add insult to injury we did not have a full compliment of crew on the flight, so no inflight service throughout - not even a drink.

TAP PORTUGAL customer review :  14 September 2011 by A Drigger (USA)

Unpredictable, some flights can be good, while others are the worst ever. Rude customer service. They lost my bag on a direct flight from Lisboa-Lyon, around 30 % of the passengers on my flight were without luggage. After 2 days, I still don't have my bags and nobody is willing to talk to me to give me a specific information, as to where they may be.

TAP PORTUGAL customer review :  13 September 2011 by J Shaw (UK)

LGW-OPO-LGW Economy. Used online check-in to select seats 10A and 10C - the row immediately behind the exit row 9 - hoping that the centre seat would not be allocated later, which turned out to be the case. However, just after take off a family from a row further up came down to take up the empty row in front of us and then proceeded to fully recline their seats which made our journey very uncomfortable - thankfully it was only 2 hours. Only saw the flight attendants when they came to serve sandwiches and drinks. Sandwich on the LGW-OPO leg was not particularly good but better on the return. Flight was smooth and uneventful. Would not have liked to endure the flight if all 3 seats had been taken, or to experience their long haul routes.

TAP PORTUGAL customer review :  9 September 2011 by Dan Dykstein (Sweden)

Lisbon-Stockholm. Flight a few minutes late, this led to something I haven't seen before - the safety briefing tape was fast-forwarded at one point which probably violates some kind of aviation regulation. The main annoyance was that they didn't have our vegetarian meal which we'd pre-ordered when booking online. When we complained staff asked us why we didn't reconfirm our meal at check-in, however during self-check-in there is no option to do so. The one and only vegetarian meal available had already gone to someone in the same situation.

TAP PORTUGAL customer review :  7 September 2011 by J Lema (Belgium)

Great service and good Business Class Lounge at Lisbon Airport. Brussels-Lisbon - I travel every week and the flight is always delayed at least one hour in both directions.