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TAP Air Portugal  Customer Reviews and TAP Portugal Passenger Trip Reports



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TAP Portugal customer review :  8 June 2013 by V Ward    (Morocco)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Porto via Lisbon to Casablanca in May 2013. The 19 seater plane (Beechcraft 1900) was overbooked and I was selected to stay aground but told so only after all other passengers had boarded. No possibility therefore to find any candidates among other passengers willing to take compensation and stay an additional night in LIS. Poor communication from handling officers and ground staff made for frustrated feelings and a spoiled trip.



TAP Portugal customer review :  3 June 2013 by Marujo Avelino    (France)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORY-OPO. Smooth check-in, boarding on time. Comfortable seats with enough space for legs (I'm 1.92 tall). Crew should smile more, they were professional but looked like they were doing their job without making an effort to be polite with passengers.



TAP Portugal customer review :  30 May 2013 by B Filippo    (Italy)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Milan-Lisbon return. This route is usually quite expensive but I managed to find an excellent deal with TAP. MXP- LIS: quite old A320, old style but extremely comfortable seats, cabin crew very professional. A small sandwich was served, with a good selection of beverages and spirits. Landed in Lisbon before schedule. LIS-MXP: very early morning flight, completely full. Many passengers with connections at Malpensa on the way to China. Again, Airbus A320. We were served breakfast, which was quite satisfying in my opinion: a slice of cake, some fruit and a yoghurt. Coffee, tea and a wide range of juices available. No smile from cabin crew, one of them was even rude with customers. Good value for money, but I would recommend TAP to reconfigure and update their internal seats: they are yes comfortable but extremely old-style. The price paid was extremely good.



TAP Portugal customer review :  27 May 2013 by Michel Perrin    (Brazil)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business Class, BSB-LIS, A340-300. Retrofitted aircraft (TOB) with comfortable seats, very convenient IFE, a small choice of good Portuguese wines, but poor sparkling wine (not Champagne). Food more than OK, and friendly staff all the way, including captain announcements.



TAP Portugal customer review :  24 May 2013 by S Balvers    (Netherlands)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-OPO. Flight initially delayed by 1 hour. We were informed at the airport, so it wasn't that bad. Flight itself was fine, I was expecting worse. I just found the seats really narrow, and the leg room tight. Other than that a smooth flight. The cabin crew were ok, not friendly nor grumpy. I was expecting worse (based of stories from others), but it wasn't that bad.



TAP Portugal customer review :  14 May 2013 by A Stevenson    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Gatwick - Funchal return. Internet check in was a breeze, 48 hours before departure. Bag drop at LGW was handled quickly and courteously, and although TAP's website stated only one cabin bag was permitted, I was allowed to take on a small cabin bag and laptop. Aircraft was an A320, less than half full. Pushback on time, and flight time about 3 hrs 15 mins. Cabin crew were friendly, albeit largely invisible after breakfast, which was a very small savoury roll and yoghurt drink. No personal IFE drop down screens every 4th or 5th row showed a few programs, but mostly flight mapping. Return journey from FNC lunchtime departure on a half full A319, pushback 10 minutes early. Snack size hot pasta and fruit puree dessert served midway through the flight. Otherwise pretty much as per the outward journey.



TAP Portugal customer review :  13 May 2013 by P Herman    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-Lisbon return. Flights were fine, no complaints. On time, arrived early, a bit no-frills in terms of the plane interior, with blue leather seats that looked ragged and about a decade old (which contrasts quite a bit with the beautiful staff uniforms) but they were comfortable enough for 2 hour flights. Considering the price paid I was expecting a bit more in the way of food - not just a no-choice sandwich even on an early morning flight, but at least the coffee was good and you could have as much as you wanted, and anything else you wanted to drink. The staff at the TAP office in central Lisbon were very accommodating and friendly.



TAP Portugal customer review :  13 May 2013 by Y Jones    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Scheduled to fly Boston to Ponta Delgada, 10 May in business class. Our connecting flight from ABQ was cancelled due to equipment failure, with the result that we could not reach Boston in time to make this flight. We phoned Air Portugal's 800 number from the ABQ airport, and the call was routed to Portugal. Their reservations staff could not have been less helpful. Because a travel agent had made our booking, they insisted that only she could change or cancel it. I explained that she was at a funeral out of state, but they insisted that the rule was the rule and would not help me schedule another flight. They did say that another flight would cost us $2600 per person when she scheduled the change. We cancelled our trip.



TAP Portugal customer review :  8 May 2013 by C Moreira    (Brazil)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew GRU-OPO-ORY in business class on A332. The seat is not full flat, crew were harsh when dealing with passengers. This was my third transcontinental flight with TAP, left feeling that they are doing us a favor. Really an inferior service and rude! I do not recommend!



TAP Portugal customer review :  29 April 2013 by Michael Little    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Lisbon-Geneva in an A320. Smooth and friendly check-in (TP web check-in wouldn't work for a connecting flight on Swiss, another Star Alliance airline). Our baggage was sent through to Athens. Boarding was by bus - there was a long draughty wait on the bus in the cold weather. Once on board the service was polite and efficient, the seats were reasonably comfortable, and a good small breakfast was served. The flight arrived a little early.



TAP Portugal customer review :  29 April 2013 by Lyn Martin    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew TAP from Casablanca to Lisbon last Sunday. The flights in the afternoon were all cancelled. We missed all our connecting flights to Malta the next day. The only food we were given on the flight to Lisbon was a packet of peanuts. The only food on the flight from Lisbon to UK was a ham and cheese roll. We won't be recommending TAP.



TAP Portugal customer review :  25 April 2013 by Michael Little    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Gatwick to Lisbon on an A319. Apart from a 15 minute delay and a rather chaotic disembarkation process in Lisbon (bussed to terminal), this was a pleasant flight. A tasty roll was served with alcoholic and non-alcoholic beverages, the plane was clean and comfortable, and the crew friendly.



TAP Portugal customer review :  19 April 2013 by Paulo Pinto da Silva    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Miami-Lisbon Business Class Seat 2A. Got to Miami Airport early enough to enjoy the Biz Class lounge. Check in was a breeze. The lounge could have been much better. Lisbon's TAP Biz Class lounge is much more superior. Boarding was on time and I was greeted by a Flight attendant who immediately took my coat. Offered champagne. Flight upfront was quite light with 15 of us. Offered amenity kit, menus and noise cancelling headsets prior to take off. Once in the air, drink service started followed by dinner consisting of table setting with appetizer, salad with garnishes, soup and an entree. I took the fish that surprisingly was delicious. Prior to landing a cold breakfast was served. Landed in LIS 30 minutes early, off the airplane first and retrieved my suitcase. Flight was very nice on a newly reconfigured A330 with LED lights. Seat was comfortable and crew were superb.



TAP Portugal customer review :  17 April 2013 by M Preston    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-OPO return. As a Star Alliance gold card holder one of the reasons I chose to travel with TAP was the possibility of lounge access. Unfortunately this was not forthcoming at LGW where I was told that only members of the TAP loyalty scheme are allowed access. Flight out okay, on time, poor food but legroom at front of the economy cabin good. Lounge in OPO allowed access with good facilities, flight back on time, food again poor and much less legroom in row 9. Overall if TAP are not recognising Star Alliance cards I will fly with Easyjet in future.



TAP Portugal customer review :  12 April 2013 by H Andrade    (Portugal)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

São Paulo-Lisbon. Once more the flight was delayed, but this is standard with TAP Portugal. Staff on board were very unprofessional, boarding chaotic with cabin crew ignoring passengers, no help with baggage, coats or senior passengers. Airplane was old with refurbished interior already collapsing. TAP is definable on is decline level of service. Food cold and dry and no options to change. Cabin Crew spend 80% of the time chatting behind a curtain. Arrival at Lisbon airport was chaotic with long queues.



TAP Portugal customer review :  3 April 2013 by P Falzarano    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EWR-AGP by way of LIS. March 18 outbound. Unremarkable flight. Left on time and arrived a bit early. A330 with okay entertainment. Decent meal service but the snack promised near landing never appeared. We arrived early morning in LIS and were never offered coffee. That seemed odd to me, but all else okay. My partner forgot a package on board the plane and crew helped retrieve it before we changed planes. Transfer made easily. Return AGP-EWR with an overnight layover in LIS. Chose this flight because was $1000 cheaper each than others making the overnight hotel bill acceptable. All flights on time. Return LIS-EWR on A340 and much better entertainment. Crew excellent all legs.



TAP Portugal customer review :  2 April 2013 by S Whitton    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-LIS-SSA. Generally much better than expected. Connections both ways were easy and on-time, seats and cabin were same as usual (it was a new A330), meals very good, staff realistically friendly rather than over the top, and also good value. Improvements? Why not inform transit passengers before landing of the Gate Numbers for connections (as Lufthansa)? Notices at LIS could be improved for transit passengers.



TAP Portugal customer review :  22 March 2013 by E Carr    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew TAP Portugal from LHR to LIS after being rebooked by British Airways after missing our connecting flight. The members of our party were pleasantly surprised by the professional personalities of the crew. The meal was surprisingly generous, a small sandwich, and a fruit smoothie, along with complimentary soft drinks, wine and beer (much more than we were used to in the USA, where a 4 hour leg will barely get you a cup of water). The plane arrived on time. The flight was much better than anticipated, and we may fly TAP again from the USA to LIS, instead of British Airways via LHR.



TAP Portugal customer review :  18 March 2013 by G Barroso    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LIS-EWR (Newark, US) on A330 aircraft in Business class. TAP BIS class on long haul flights is dreadful. This was my second time flying on TAP long haul, and will never do that again! IFE system seemed to work sporadically to not at all. The cabin crew disappeared after meal service and hid behind the galley curtain chatting. Not once did a flight attendant ask if everything was ok or offer any beverages. BIS class appeared to be filled mainly by what appeared to be TAP crew for the return flight. The food was ok, not bad but not great. Flight attendant was rude and without any customer service skills. I had to get up and go to galley to beg for a bottle of water. Both times was asked to go to my seat and they would bring me one! They did a half hour later.



TAP Portugal customer review :  18 March 2013 by Anthuann Schrijver    (Netherlands)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A fantastic flight from Lisbon to Amsterdam with a crew who were attentive and communicative towards passengers. Although it was an afternoon flight, instead of the usual snack that most European airlines serve on short haul flights, TAP provided a small, but warm meal, which was unexpected, and tasty. I believe this was one of the better flights I had within Europe and I will recommend TAP!



TAP Portugal customer review :  26 February 2013 by Ian Smith    (Portugal)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FAR-LIS-FCO-LIS-FCO-FAR. Faro to Lisbon, did not see the staff, they hid behind the curtain until landing. Lisbon to Rome flight delayed 4 hours, no explanation given once onboard. On arrival luggage was lost along with 20 other passengers. 2 hour wait before being seen at lost luggage. Luggage arrived 36 hours later. Rome to Lisbon, flight delayed 40 minutes. Once at departure gate aircraft was now leaving from a different gate, no information given. Watching the TAP representative at the gate was painful, it took her over 35 minutes to check-in 115 passengers. Once on board, nowhere to store luggage due to all overhead lockers been laden with oversized bags. Tried to use half empty overhead locker used for staff but was refused. Hand luggage placed on lap. No explanation for late running of aircraft. Piece of luck on arriving at Lisbon, Faro flight delayed by 45 minutes so did not miss Faro connection. Food onboard is a joke especially when my ticket was 333 euros. Also note that passengers who use TAP seem to check-in 30 kilo plus bags, so expect a long wait at check-in.



TAP Portugal customer review :  19 February 2013 by H Andrade    (Portugal)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recife - Lisbon (TP0012). Once more the flight was delayed, in-flight service very poor, only one meal was served on a 10 hr flight. Rude staff on board, always absent when someone ask a favor. Flight entertainment poor, no big options. The arrival at Lisbon airport was chaotic, long queues, ground staff screaming, ignoring passengers. Many passengers losing connections flights. Ticket was overpriced.






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